842W2AA#ABA Poly Studio X50 All In One Video Bar User Guide

842W2AA#ABA Poly Studio X50 All In One Video Bar

Product Information

Specifications

• Product Name: Poly Video Mode
• Model Compatibility: G7500, Studio X70, Studio X50, Studio X30, and Studio E70
• Version: 3.10.0
• Date : February 2022
• Product Code : 3725-86558-012A

Getting Help:
For more information about installing, configuring, and administering Poly/Polycom products or services, please visit the Poly Online Support Center. If you require further assistance, you can contact Poly at the following address:

• Pol
• 345 Encinal Street
• Santa Cruz, California 95060

Before You Begin:

Audience, Purpose, and Required Skills:
This user guide is intended for users who will be using the Poly Video Mode on compatible devices. Users should have basic knowledge of video conferencing systems and related technologies.

Related Poly and Partner Resources:
For additional resources and support, please refer to the following:

• Poly Online Support Center
• Partner Resources (if applicable)

Getting Started:

Product Overview of Poly Video Systems:
The Poly Video Mode is a feature available on the following Poly video systems:

• G7500
• Studio X70
• Studio X50
• Studio X30
• Studio E70

These video systems provide high-quality video conferencing capabilities for remote collaboration.

Product Usage Instructions

Calling:

Calling Contacts:
To call a contact, follow these steps:

1. Select the “Call” option from the main menu.
2. Choose the desired contact from your contact list.
3. Press the “Call” button to initiate the call.

Calling Favorite Contacts:
If you have marked certain contacts as favorites, you can easily call them by following these steps:

1. Select the “Favorites” option from the main menu.
2. Choose the desired favorite contact from the list.
3. Press the “Call” button to initiate the call.

Joining Meetings from the Calendar:
If you have scheduled meetings in your calendar, you can join them directly from the Poly Video Mode interface by following these:

1. Select the “Calendar” option from the main menu.
2. Locate the scheduled meeting in the calendar view.
3. Press the “Join” button to join the meeting.

Sharing Content:

Sharing Content from a Computer or Device:
To share content from a computer or device, perform the following steps:

1. Connect your computer or device to the Poly video system using the provided cable or wireless connection.
2. Open the content you want to share on your computer or device.
3. Select the “Share Content” option on the Poly Video Mode interface.
4. Choose the appropriate content source (e.g., screen, application, file) and start sharing.

Sharing Content on a Blackboard or Whiteboard:
If you want to share content on a blackboard or whiteboard, follow these steps:

1. Add a blackboard or whiteboard to the Poly video system by selecting the “Add Blackboard/Whiteboard” option.
2. Write or draw your content on the blackboard or whiteboard using the provided tools.
3. To capture a snapshot of your content, select the “Take Snapshot” option.
4. If needed, you can delete snapshots or content by selecting the appropriate option.

FAQ :

• Q: How do I access Poly Online Support Center?
  A: You can access the Poly Online Support Center by visiting their website and navigating to the support section.

• Q: Can I use Poly Video Mode on other video systems?
  A: No, Poly Video Mode is only compatible with the G7500, Studio X70, Studio X50, Studio X30, and Studio E70 video systems.

USER GUIDE
Poly Video Mode
(G7500, Studio X70, Studio X50, Studio X30, and Studio E70)

Getting Help

• For more information about installing, configuring, and administering Poly/Polycom products or services, go to Poly Online Support Center.
• Poly
• 345 Encinal Street
• Santa Cruz, California
• 95060
• © 2022 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All other trademarks are the property of their respective owners.

Before You Begin

Topics:

• Audience, Purpose, and Required Skills
• Related Poly and Partner Resources
• This guide contains overview information, procedures, and references you can use to perform tasks with your video system.

The information in this guide applies to all the following Poly video systems except where noted:

• Poly G7500 (model: P011)
• Poly Studio X70 (model: P026)
• Poly Studio X50 (model: P017)
• Poly Studio X30 (model: P018)
• Poly Studio E70 (model: P025)

Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with the system.

Related Poly and Partner Resources
See the following sites for information related to this product.

• The Poly Online Support Center is the entry point to online product, service, and solution support information including Video Tutorials, Documents & Software, Knowledge Base, Community Discussions, Poly University, and additional services.
• The Poly Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face using the applications and devices you use every day.
• The Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration.
• Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and efficiency of your spaces and devices by providing actionable insights and simplifying device management.
• With Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices up, running and ready for action.

Getting Started

Topics:

• Product Overview of Poly Video Systems
• Product Overview of Poly Video Systems
• Powering the System On and Off
• Navigating Your System
• Wake the System
• Accessibility Features

Before you use your system, familiarize yourself with its features and local interface.

Note: While you can control the system using the Poly TC8 controller, all tasks in this guide apply to systems using the Bluetooth remote control or a touch-sensitive monitor. For information on using your system with an attached TC8 device, see the Poly TC8 User Guide.

Product Overview of Poly Video Systems
Poly G7500, Studio X70, Studio X50, and Studio X30 systems in Poly Video Mode support Poly video conferencing and content sharing features.

Product Overview of Poly Video Systems
Poly G7500, Studio X70, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join meetings using third-party conferencing applications.

Note: Exact features and capabilities can vary between partner applications. See the application’s documentation for information.

Poly G7500 System Features and Capabilities
G7500 systems support the following features:

• Peripheral cameras and microphones make the system scalable for medium rooms and up to large integrated rooms
• Placing and joining video calls
• Sharing wireless and wired content
• Camera tracking technology that can automatically zoom in on the person talking or frame the group of people in the room (depending on the paired camera and system configuration)
• Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
• Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by capturing only the voices in a defined area
• HDMI: Single input and dual output
• Serial port connection
• Using a wired or wireless USB mouse as an input device

Poly Studio X70 Features and Capabilities
Poly Studio X70 Features and Capabilities

Studio X70 systems support the following features:

• All-in-one collaboration system for medium-to-large rooms
• No need for a separate PC, laptop, or codec to run video-conferencing software
• Placing and joining video calls
• Sharing wireless and wired content
• Dual built-in 4K cameras
• Camera tracking technology that automatically frames the group of people in the room
• Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio for life-like presence and clarity
• Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
• HDMI: Single input and dual output
• Using a wired or wireless USB mouse as an input device

Poly Studio X70 Mounting Orientation
You can mount the Studio X70 above or below a display. The Studio X70 doesn’t support inverted mounting. For information on mounting the Studio X70, see the Studio X70 setup sheet.

Poly Studio X50 Features and Capabilities
Poly Studio X50 Features and Capabilities

Studio X50 systems support the following features:

• All-in-one collaboration system for huddle rooms and small-to-medium rooms
• No need for a separate PC, laptop, or codec to run video-conferencing software
• Placing and joining video calls
• Sharing wireless and wired content
• Built-in 4K camera with ultra-wide 120-degree field of view
• Camera tracking technology that automatically frames the group of people in the room
• Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio for life-like presence and clarity
• Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
• Dual stereo speakers
• HDMI: Single input and dual output
• Using a wired or wireless USB mouse as an input device

Poly Studio X50 Mounting Orientation
You can mount the Studio X50 above or below a display. The Studio X50 doesn’t support inverted mounting. For information on mounting the Studio X50, see the Studio X50 setup sheet.

Poly Studio X30 Features and Capabilities
Poly Studio X30 Features and Capabilities

Studio X30 systems support the following features:

• All-in-one collaboration system for huddle rooms and small-to-medium rooms
• No need for a separate PC, laptop, or codec to run video-conferencing software
• Placing and joining video calls
• Sharing wireless and wired content
• Built-in 4K camera with ultra-wide 120-degree field of view
• Camera tracking technology that automatically frames the group of people in the room
• High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial audio for life-like presence and clarity
• Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
• Single mono speaker
• HDMI: Single input and output
• Using a wired or wireless USB mouse as an input device

Poly Studio X30 Mounting Orientation
You can mount the Studio X30 above or below a display. The Studio X30 supports inverted mounting. For information on mounting the Studio X30, see the Studio X30 setup sheet.

Poly Studio E70 Camera Features and Capabilities
Poly Studio E70 is a dual-camera solution supported on Poly G7500 and Studio X50 systems running Poly VideoOS 3.6 or later.
The Poly Studio E70 camera is a standalone USB 4K camera that with full tracking and framing capabilities. The Studio E70 camera provides coverage up to 7.6 m (25 ft).

Speaker Framing and Group Framing on Studio E70

• Speaker framing enables Studio E70 to determine which participant is actively speaking. The camera then frames the speaker when transmitting video to the far end. Group framing enables the camera to automatically focus on one or more speakers to display all speakers to the far end.
• Initially, one camera captures the current view while the other camera tracks the next target. The camera frames the speaker before displaying the video so that call participants don’t see the pan, tilt, or zoom of the cameras. If two people speak alternately, one camera tracks the first speaker while the other camera tracks the second speaker.

Poly Studio E70 Orientation
You can mount the Poly Studio E70 above or below the system display. The Studio E70 supports inverted mounting and includes a gyroscopic sensor that automatically detects the camera’s orientation.

Administrator Features and Capabilities
The G7500 and Studio X Family systems provide features for administrators to deploy, manage, and access systems.

These systems provide the following features and capabilities:

• Remote access for managing standalone systems
• Provisioning with Poly Clariti Manager to support single system, small business, and large multisite enterprise deployments
• SNMP reporting and remote logging
• Industry-standard security techniques, including 802.1X authentication
• Polycom platform on-premises infrastructure and management solutions
• Standards-based video conferencing (SIP and H.323)
• Customizable home screen and monitor layouts

Powering the System On and Off
The system turns on when you plug it into a power source. The system doesn’t have a power button, so you must unplug the power cable to power it off.
Note: Don’t power off the system during maintenance activities (for example, while a software update is in progress).

Navigating Your System
The system has icons and user screens to help you navigate and understand important information about your system.

Home Screen
The Home screen is the first screen you encounter on the system monitor. From this screen, you have quick access to many of the system functions.
Note: Some elements of your screen may be different depending on the system configuration.

Home Screen

name.
2| Task buttons for placing calls, sharing content, creating a blackboard, or launching Poly Device Mode.
3| Menu for accessing other features.
4| Local camera view.

Home Screen Elements
Some of the following interactive and read-only elements might not display on your system depending on the system configuration.

want to connect to a system.
Security code| Displays after you attempt a content sharing connection. Use the four-digit code to set up wireless connections through the Polycom Content App or an AirPlay- or a Miracast-certified device.

Content Screen
The Content screen is where you share and annotate content in your meetings.

Content Screen

time.
3| Content toolbar, provides tools to annotate and work with content.
4| Content management functions.

Wake the System
After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake it using a touch monitor, Poly TC8, or Poly Bluetooth Remote Control.

Procedure

• Do one of the following:
  • If you’re using a touch monitor, tap the primary screen.
  • If you’re using the TC8, tap the screen.
  • If you’re using a Poly Trio, tap the screen.
  • Press any button on the remote control.

Accessibility Features
Poly products include a number of features to accommodate users with disabilities.

Users Who Are Deaf or Hard of Hearing
Your system includes accessibility features for users who are deaf or hard of hearing to use the system. The following table lists the accessibility features for users who are deaf or hard of hearing.

Accessibility Features for Users Who Are Deaf or Hard of Hearing

incoming, outgoing, active, or held calls. Indicators also alert you of the device’s status and when features are enabled.
Status indicator lights| The system and its microphones use LEDs to indicate some statuses, including if your microphones are muted.
Adjustable call volume| While in a call, you can raise or lower the volume of the device.

Users Who Are Blind, Have Low Vision, or Have Limited Vision
Your system includes accessibility features for users who are blind, have low vision, or have limited vision to use the system.
The following table lists the accessibility features for users who are blind, have low vision, or have limited vision.

Accessibility Features for Users Who Are Blind, Have Low Vision, or Have Limited Vision

calls.
Ringtones| An audible tone plays for incoming calls.
Join and leave tones| The system plays a tone when someone joins or leaves a conference call.
Embossed buttons| The remote control has embossed push buttons for performing common tasks with the system, such as dialing a number.

Users with Limited Mobility
Your system includes accessibility features to enable users with limited mobility to use various system features.
The following table lists the accessibility features for users with limited mobility.

Accessibility Features for Users with Limited Mobility

and to perform tasks such as placing calls, starting a sharing session, and configuring some settings.
Poly TC8| The TC8 enables you to control the system and to perform tasks such as placing calls.
Auto-answering| You can enable the system to auto-answer calls.
Calling from a personal device| With administrator credentials, you can wirelessly access the system web interface from your own device to make calls and manage contacts and favorites.
Touch-capable monitor support| If you have a touch-capable monitor connected to the system, you can select, swipe, and press the screen to perform functions and activate features.

Calling

Topics:

• Placing Calls
• Calling Contacts
• Calling Favorite Contacts
• Joining Meetings from the Calendar
• Using Device Mode

There are several ways to initiate calls on the system. You can place a call by entering your contact’s name or number, choosing a contact in the directory, calling a favorite or recent contact, or joining a scheduled meeting.

You can place calls using the following methods:

• Call using the dialpad
• Call a contact
• Call a frequently used number
• Call a recent contact
• Call a favorite
• Join a meeting from the calendar
• Call using a USB-connected Windows or Mac device

Placing Calls
You can place audio calls, video calls, and call into meetings using the onscreen keyboard. Use the following dialing formats when placing calls:

• IPv4 address: 192.0.2.0
• Host name: room.company.com
• SIP address: user@domain.com
• H.323 or SIP extension: 2555
• Phone number: 9782992285

Place a Call
You can place an audio or video call to a contact.

Procedure

1. Go to Place a Call.
2. On the Dialpad screen, move the slider to Audio or Video .
3. Enter a number on the dialpad or select Keyboard to enter characters.
4. Select Call.

Answer a Call
The way the system handles incoming calls depends on how your administrator configured it. The system either answers the call automatically or prompts you to answer manually.

Procedure
If you receive an incoming call notification, select Answer.

• Ignore a Call
  If the system doesn’t answer incoming calls automatically, you can choose to ignore the call rather than answer it.

• Procedure
  If you receive an incoming call notification, select Ignore.

End a Call
When your call is complete, hang up the call. If you have content such as blackboards, whiteboards, or snapshots, the system asks if you want to keep them.

Procedure

• In a call, do one of the following:
  • On your remote control, press Hang Up .
  • On the screen, select Menu > Hang Up.

Call a Password-Protected Zoom Meeting Using Trio C60

• Use these input options when calling into a password-protected Zoom meeting when using Poly Video Mode and a paired Trio C60.
• Make sure that you have the meeting password before you join.
• Important: If you choose the option to enter the password separately from the dial string, you must enter a pound sign (#) before you enter the password on a Trio C60 system. If you don’t enter the pound sign, the call doesn’t connect.

Procedure

1. On your Trio C60 controller, select Dialpad .

2. Do one of the following:

3. Enter the Zoom Rooms dialing sequence. When the system prompts you for the password, press the pound sign before entering the meeting password.
   For example, enter@zoomcrc.com, then enter #.

4. Enter the Zoom Rooms meeting password as part of the dialing sequence.
   For example, enter.@zoomcrc.com.

5. Select Call.

Calling Contacts
You can access and call contacts, recent contacts, and frequent contacts on your system.

If configured by your administrator, contacts display on the Place a Call screen. Contact cards can display the following information:

• Contact name
• Contact number
• Contact email address
• Contact IP address

Call a Contact
To quickly dial a contact, you can search and select a contact card from the results. Contact cards display for frequent contacts, directory contacts, and favorites.

Procedure

1. Go to Place a Call > Contacts.
2. In the search field, use the onscreen keyboard to type characters or numbers and select Search.
3. Select a contact card to view contact details.
4. Select Call.

Call a Frequent Contact
As you place calls, the system learns your frequently-used contacts and displays them in a list.

Procedure

1. Go to Place a Call.
2. Select a contact card from the Frequent list. The call automatically dials.

Call a Recent Contact
You can quickly call recent contacts from a list (organized by most to least recent).

Procedure

1. Go to Place a Call > Recent.
2. Scroll through the list of recent contacts (sorted by date) and select one. The call automatically dials.

Calling Favorite Contacts

• To quickly access a short list of contacts you call most often, create favorites.
• Favorites display on the Favorites, Contacts, or Home screens, depending on your system configuration. The system adds a star icon next to the contact’s name, providing you an easy way to identify and call favorites.

Favorite a Contact
Create favorites to display contacts that you call the most often.

Procedure

1. Go to Place a Call > Contacts.
2. Select a contact card, then select Favorite.
   The contact receives a star icon and displays in the Contacts and Favorites lists.

Unfavorite a Contact
Unfavorite a contact to remove the contact from your Favorites list.

Procedure

1. Go to Place a Call > Favorites.
2. Choose a favorite card, then select Unfavorite. The contact is removed from the Favorites list.

Call a Favorite Contact
To quickly call a contact, select a favorite card.

Procedure

1. Select a favorite card on the Favorites, Contacts, or Home screen.
2. Select Call.

Joining Meetings from the Calendar
On the Home screen, you can join meetings directly from your calendar using the meeting cards on the screen (if configured).
Note: If calendaring isn’t configured for your system, the system doesn’t display meeting cards. You must dial manually to join meetings.

Meeting Cards
If configured, meeting cards display on the Home screen. You can access meeting cards to view meeting details.

Meeting cards display the following scheduling information:

• All-day meetings display as the first meeting card.
• For meetings scheduled later in the day, a Free until [time/day] message displays, followed by upcoming meeting cards in the time and date order they’re scheduled.
• For meetings scheduled later in the week, a Free until [time/day] message displays until the day of the next scheduled meeting.
• If there are no scheduled meetings for the current week, a No Meetings message displays.

View Meeting Cards
On the Home screen, you can view meeting cards that show your calendar event details. Meeting cards display meeting times, subjects, and organizers.

Note: Private meetings are labeled Private Meeting. Except for the time, meeting details are hidden.

Procedure

• Do one of the following:
  • To view meeting information, choose a meeting card and select Info.
  • To view upcoming scheduled meetings, select a card and scroll to the right.

Join a Meeting from a Meeting Card
On the Home screen, you can select a meeting card for options to join a meeting.
The system supports automatic dialing if the meeting organizer added calling information to the calendar event and your administrator has configured calendaring.

Procedure

• Do one of the following:
  • On a current meeting card, select Join.
  • If the meeting card doesn’t include calling information, select More …the card to display the dialpad. Dial the number to join the meeting.

Join an Overbooked Meeting
If two or more meetings are scheduled at the same time, the meetings display as Overbooked. You can join one of the meetings using its individual meeting card.

Procedure

1. Select an overbooked meeting card and choose Info.
   The individual meeting cards display.

2. Choose one of the meeting cards and select Join to connect to the meeting.

Join a Password-Protected Meeting

• Some meetings may require a password to join.
• Make sure that you have the password for password-protected meetings before you join. If you don’t have a meeting password and a message prompts you for one, contact the meeting organizer for the password.
• Note: Meeting cards don’t indicate if a meeting is password protected.

Procedure

1. Do one of the following:
2. Manually dial in to a meeting.
3. Join a meeting from a meeting card.
4. Enter the meeting password and select Join.
   If you enter an incorrect password, the password prompt displays again.

Using Device Mode

• Poly Device Mode enables you to use the system’s camera, speaker, microphone, and connected monitors from your computer.
• Once you connect the system to your computer with a USB cable, you can control the video system’s camera and audio features using your computer’s third-party conferencing application. For example, instead of using your computer’s camera for Zoom Rooms calls, connect the Studio X30 and use its 4K camera to automatically follow the conversation in the room. You also gain a Poly echo-cancelling microphone and speaker technology during calls.
• Note: Studio X70 doesn’t support Device Mode.

Computer and Cable Requirements
Your computer and cables must meet the following requirements to use Device Mode.

• Operating system requirements:
  • Windows 10 1803 or later
  • macOS 10.12 or later
• USB cable requirements:
  • A cable with at least one USB-C connection for the video system
  • USB 2.0 or USB 3.0 cable (preferred to ensure connection reliability and video and audio quality)
  • Self-powered USB booster extension cable for connections longer than 2 m (6.6 ft)

Note: Don’t use a cable used for charging devices. A charging cable may not be capable of sending data.

HDMI cable requirements:
An HDMI adapter is required if your computer doesn’t have an HDMI port

Use Your System as a Computer Accessory

• To use the video system as an external camera and audio accessory, set your system to Device Mode and connect your Windows or macOS computer with a USB cable.
• If your system isn’t already in Device Mode, access Device Mode. If your conferencing application uses echo cancellation, disable that feature.
• You must use a cable with at least one USB-C connection for your video system. If you use a cable with only one USB-C connection, the USB-C end must connect to your video system for Device Mode to work properly.

Note: Device Mode isn’t available if your system administrator disables the system USB ports. If you need help with Device Mode or connecting a computer to your system, contact your administrator.

Procedure

1. Connect a USB-C end of the USB cable to the video system’s USB-C port, and connect the other end of the USB cable to your computer.
   The system monitor and the TC8 device display a confirmation message.

2. Optional: To display your computer on the video system monitor, connect your computer using the system’s HDMI input port.

Related Links

• Access Device Mode on page 30
• Share Content Using an HDMI Connection on page 23

Exit Device Mode and Disconnect Your Computer
Any camera options you change on the video system with your USB-connected computer revert to their previous settings when you exit Device Mode.
Note: If the system is using Device Mode as the provider, Exit isn’t available.

Procedure

• Do one of the following:
  • On the video system local interface or TC8 device (if you’ve one), select Exit .
  • Unplug the cables connecting your computer and video system. After 2 minutes, you see the home screen (even if you haven’t selected Exit).

Sharing Content

Topics:

• Sharing Content from a Computer or Device
• Sharing Content on a Blackboard or Whiteboard
• End a Content Session
• End a Call with Blackboard or Whiteboard Content

To enhance the collaboration experience, you can share documents, graphics, videos, and blackboards or whiteboards with other participants.
You can share content with all members of a call or meeting using a computer or a certified device.

Sharing Content from a Computer or Device
You can share content from a computer or use applications to stream content from other devices.

You can use the following methods to share content:

• Polycom Content App, which wirelessly connects to the system
• Screen mirroring with an AirPlay- or Miracast-certified device
• Computer or device directly connected to the system through HDMI

The system allows up to four simultaneous content sources out of a call and three in a call (a source can include content shared from a device in the room or by a far-end participant).
For example, if you’re in a call with three content sources and you share your desktop using the Content App, the oldest wireless or far-end content source in the session is replaced by your content. HDMI content, however, is never replaced.
Important: Before you share content, take precautions to protect your privacy. For example, disable your device’s screen lock feature before you share your screen with meeting participants.

Polycom Content App

• The Polycom Content App enables you to share content from a computer connected to a system over an IP network.
• For information on using this application, see the Polycom Content App User Guide.

Cast Content from an AirPlay- or a Miracast-Certified Device
You can share content from your Airplay- or Miracast-certified device and display it on the system.

Procedure

1. Go to AirPlay or Miracast on your device.

2. From the list of available devices, select the name of your system.

3. Begin casting from your AirPlay- or Miracast-certified device.
   For casting information for your device, refer to the product documentation.

4. If prompted, enter the security code shown on the Home screen.

Share Content Using an HDMI Connection
Share content from your device through an HDMI connection. This method doesn’t require you to connect using a wireless service.

Procedure

• Connect your device to the video system’s HDMI input port.
• Your HDMI content displays until you disconnect your device. If you restart the video system while your device is connected, the HDMI content is still there following the reboot.

Related Links
Use Your System as a Computer Accessory on page 20

Sharing Content on a Blackboard or Whiteboard

• Blackboards and whiteboards provide blank canvases to write on so you can share your ideas and collaborate with others.
• Note: The Blackboard button only displays if a mouse or touchscreen is connected to the system.

Add a Blackboard or Whiteboard

• You can create a blackboard or whiteboard at any time.
• Note: If the active board has no annotations, you can’t add a new board.

A limited number of blackboards or whiteboards are available. A prompt notifies you when you have reached the limit.

Procedure

1. Do one of the following:
2. Out of a call: On the Home screen, select Blackboard .
3. In a call: Select Menu > Content > Blackboard .
4. To add another board, do one of the following:
5. To add a blackboard: In the toolbar, select Blackboard .
6. To add a whiteboard: In the toolbar, long press Blackboard and select Whiteboard .

Note: The default board type is whatever type you last selected.

Take a Snapshot of Your Content

• You can take a picture of your current content. Then you can annotate on the snapshot or download it using the Polycom Content App.
• A limited number of snapshots are available. A prompt notifies you when you have reached the snapshot limit.

Procedure

• With a board or content on the screen, select Snapshot .
• The system captures the content and displays it as Snapshot-1. The system names additional snapshots with successive numbers.

Delete Snapshots or Content
You can delete snapshots or content that you no longer need.

Procedure

1. Select a snapshot or piece of content in the content tray.
2. Select the red X.
3. Select Delete.

End a Content Session
By ending the content session, you stop showing and delete all content shared on your system.

Procedure

1. During a content session, select Menu > End Session. A message displays a warning and a countdown timer.
2. Select End Session.
   Note: To keep content, select Continue Session.

End a Call with Blackboard or Whiteboard Content
If there’s an open blackboard or whiteboard in your call (including drawings, markup, snapshots, or even a blank board), you can keep that content session going after hanging up. (Markup doesn’t include highlights.)

Procedure

1. In a call with blackboard or whiteboard content, select Menu > Hang Up . The call ends and the system prompts if you want to keep content.

2. Do one of the following:

3. Select Yes, Keep Content.

4. Select No, End Session.
   If you keep content, the content session continues.

5. When you are ready to stop content, select Menu > End Session > End Session.

Cameras

Topics:

• Adjust an In-Room Camera
• Adjust a Far-Site Camera
• Turn Your Camera On or Off
• Turn Camera Tracking On or Off
• Using Camera Presets
• Selecting the Primary Camera

Camera controls are available in and out of calls.
You can control cameras, depending on the camera type, in the following ways:

• Adjust an in-room camera
• Adjust a far-site camera
• Turn your camera on or off
• Turn camera tracking on or off
• Select, save, or delete presets

Adjust an In-Room Camera

• To enhance the view of meeting participants, make adjustments to the in-room camera.
• If camera tracking is on, camera control is unavailable. Turn tracking off to access camera controls.
• With the Studio X50 and Studio X30 systems, you can’t pan or tilt the camera if it’s zoomed all the way out.

Procedure

1. Select Menu > Camera
2. Select Control .
3. Press + to zoom in or – to zoom out. Press the arrows to tilt up and down or to pan left to right.
4. To exit the control screen, select Back

Adjust a Far-Site Camera
To enhance your view of the other meeting participants during a call, you can adjust the far-site camera. If camera tracking is on, camera control is unavailable. Turn tracking off to access camera controls.
Note: Contact your administrator for help setting up this feature.

Procedure

1. Select Menu > Camera .
2. Select Control .
3. Select Switch to select the Far camera.
4. Press + to zoom in or – to zoom out. Press the arrows to tilt up and down or to pan left to right.
5. To exit the control screen, select Back

Turn Your Camera On or Off

• Turn your camera on to show local video or turn your camera off to hide your local video.
• Note: Turning the camera on or off doesn’t control the privacy shutter for the Studio E70 camera. When you turn the camera off, the Studio E70 camera stops sending video, but the privacy shutter remains open. See Poly Studio E70 Privacy Shutter for more information on the privacy shutter behavior.

Procedure

1. Go to Menu > Camera .
2. Do one of the following:
3. Select Camera On .
4. Select Camera Off .

Turn Camera Tracking On or Off

• When camera tracking is on, the camera automatically frames the group of people in the room or the current speaker (depending on your camera and how your system is configured).
• Note: If you mute your local microphone, the system disables speaker tracking.

Procedure

Using Camera Presets

• If your camera supports presets, you can save up to 10 camera positions. Camera presets are stored camera positions that let you quickly point a camera at predefined locations in a room.
• Near camera presets are available in or out of a call. Far camera presets are only available during a call. If enabled, you can use them to control the far-site camera.
• When you save a preset, the preset saves the selected camera and the camera position.
• Note: If camera tracking is on, camera controls and presets are unavailable. Turn tracking off to access these features.

Save a Camera Preset from the Local Interface

• Save the current camera position as a preset for later use.
• Use saved presets to change the near camera position in or out of a call. Far camera presets are available only in a call.

Procedure

1. Select Menu > Camera .
2. Select Presets.
3. Adjust the camera to the desired position.
4. Do one of the following:
5. On the screen, select an empty preset.
6. On the screen, long press the preset and choose Save.
7. On the remote control, press a number to select a preset.

Select a Preset
Using previously created camera presets, you can quickly move the camera to a desired position in a call.

Procedure

1. Select Menu > Camera .
2. Select Presets.
3. Do one of the following:
4. Select the image of the preset you want.
5. On the screen, long press the image and choose Select.
6. On the remote control, press a number to select a preset.

Delete a Preset
You can delete a camera preset that you no longer need.

Procedure

1. Select Menu > Camera .
2. Select Presets.
3. On the screen, long press the preset image you want to delete.
4. Select Delete .

Selecting the Primary Camera
In Poly Video Mode and Zoom Rooms, if you have more than one camera attached to the system, you can select the primary camera in or out of a call.

Camera Priority

• When you connect or disconnect a camera, camera priority determines the primary or active camera.
• When you attach a camera to a system that’s powered on, it automatically becomes the current people camera.
• If you attach a camera during a call, it automatically becomes the current people camera.
• If you disconnect the current people camera, the system falls back to the next priority camera.

The system observes the following camera type priority:

1. Embedded camera
2. HDCI camera
3. USB camera
4. HDMI source set to display as people

Select the Primary Camera from the Local Interface
In Poly Video Mode, when you attach multiple cameras to the system, select the primary camera from the local interface.

Procedure

1. Go to Menu > Camera > Select Camera.
2. Select a camera from the list.
   The selected camera becomes the primary camera.

Using Device Mode

Topics:

• Computer and Cable Requirements
• Access Device Mode
• Use Your System as a Computer Accessory
• Adjust the System Audio and Camera Settings
• Managing Incoming Calls When in Device Mode
• Exit Device Mode and Disconnect Your Computer

Poly Device Mode enables you to use the system’s camera, speaker, microphone, and connected monitors from your computer.
Once you connect the system to your computer with a USB cable, you can control the video system’s camera and audio features using your computer’s third-party conferencing application. For example, instead of using your computer’s camera for Zoom Rooms calls, connect the Studio X30 and use its 4K camera to automatically follow the conversation in the room. You also gain a Poly echo- cancelling microphone and speaker technology during calls.

Note: Studio X70 doesn’t support Device Mode.

Computer and Cable Requirements
Your computer and cables must meet the following requirements to use Device Mode.

• Operating system requirements:
  • Windows 10 1803 or later
  • macOS 10.12 or later
• USB cable requirements:
  • A cable with at least one USB-C connection for the video system
  • USB 2.0 or USB 3.0 cable (preferred to ensure connection reliability and video and audio quality)
  • Self-powered USB booster extension cable for connections longer than 2 m (6.6 ft)

Note: Don’t use a cable used for charging devices. A charging cable may not be capable of sending data.

HDMI cable requirements:
An HDMI adapter is required if your computer doesn’t have an HDMI port

Access Device Mode

• Use the system touchscreen or a TC8 device to start Device Mode.
• Note: Your administrator may configure your system to remain in Device Mode. If your system is already in Device Mode, the system monitor and TC8 device prompt you to connect a USB and HDMI cable to your computer.

Procedure

• Do one of the following:
  • On a TC8 or touchscreen monitor, select Device Mode .
  • On a Trio phone, use the phone’s navigation keys to highlight Device Mode , then press the Select button.

The Device Mode screen appears.

Related Links
Use Your System as a Computer Accessory on page 20

Use Your System as a Computer Accessory

• To use the video system as an external camera and audio accessory, set your system to Device Mode and connect your Windows or macOS computer with a USB cable.
• If your system isn’t already in Device Mode, access Device Mode. If your conferencing application uses echo cancellation, disable that feature.
• You must use a cable with at least one USB-C connection for your video system. If you use a cable with only one USB-C connection, the USB-C end must connect to your video system for Device Mode to work properly.

Note: Device Mode isn’t available if your system administrator disables the system USB ports. If you need help with Device Mode or connecting a computer to your system, contact your administrator.

Procedure

1. Connect a USB-C end of the USB cable to the video system’s USB-C port, and connect the other end of the USB cable to your computer.
   The system monitor and the TC8 device display a confirmation message.

2. Optional: To display your computer on the video system monitor, connect your computer using the system’s HDMI input port.

Related Links

• Access Device Mode on page 30
• Share Content Using an HDMI Connection on page 23

Adjust the System Audio and Camera Settings

• In Device Mode, you can mute the system, adjust the volume, and adjust camera settings.
• Access Device Mode and connect your computer to the system.
• Note: The controls on a connected Poly Trio phone don’t work if the system is in Device Mode.

Procedure

1. To mute the microphones, do one of the following:

2. In a conference application on your computer, select mute.

3. On the TC8 or any connected microphone, select Mute .

4. To adjust the volume, do one of the following:

5. On the touchscreen or TC8, select Volume and adjust the volume slider.

6. Adjust the volume from your computer using the computer or conference application settings.
   Note: Ensure that you select the correct device when adjusting the volume. Changing the volume alone may not work. You must have selected the Poly video system as the audio device.

7. To configure camera settings:

8. From the right border of the TC8 or the touchscreen, swipe left and select Camera Settings.

9. Select Camera Control.

10. Turn Camera Tracking on or off.

11. Select or set a Preset.

12. Press + to zoom in or – to zoom out.

13. Press the arrows to tilt up and down or to pan left to right.

Managing Incoming Calls When in Device Mode
Your video system rejects incoming calls in Device Mode.

Exit Device Mode and Disconnect Your Computer
Any camera options you change on the video system with your USB-connected computer revert to their previous settings when you exit Device Mode.

Note: If the system is using Device Mode as the provider, Exit isn’t available.

Procedure

• Do one of the following:
  • On the video system local interface or TC8 device (if you’ve one), select Exit .
  • Unplug the cables connecting your computer and video system. After 2 minutes, you see the home screen (even if you haven’t selected Exit).

Using the Poly Control App

Topics:
Control the System with the Poly Control App

• The Poly Control App enables you to control a video system using a personal device, such as your mobile device or computer.
• After you connect your personal device to the video system, you can place and manage calls, control camera settings, and interact with shared content.

The following features aren’t available on the computer or mobile device controlling the system:

• Device mode
• Environment
• System settings (only system information displays)

Control the System with the Poly Control App

• You can use the Poly Control App on your computer or mobile device to control a video system.
• You must be in the room with the video system and connect the mobile device to the same wireless network as the system to use the Poly Control App.

Procedure

1. In a web browser on your computer or mobile device, enter https:///control.
   The website displays with the system’s room name and IP address.

2. Select Connect.

3. On your computer or mobile device, enter the four-digit code that displays on the system monitor. Your computer or mobile device displays a user interface similar to the video system. You can then use your personal device to control the system.

Settings

Topics:

• Video Adjustments
• Audio Adjustments

Before or during calls, you can adjust video and audio settings, including adjusting the volume and changing the video layout.

Video Adjustments
You can manage video and certain user interface settings.

Change the Participant Layout

• During a call, you can change from the current layout to another layout better suited for the meeting. The layout frames include the near site and far site.
• If you’re sharing content on a single monitor, content displays in one of the frames.

Procedure

1. In a call, go to Menu > Layouts .
2. Select one of the following layouts:
3. Equal: All participants are the same size.
4. Gallery: Participants display at the top of the screen and the speaker displays in the main frame.
5. Fullscreen: The active speaker displays in full screen.

Audio Adjustments
You can control several audio settings on the system.

Mute Your Microphones
To prevent distractions for the speaker and meeting participants, you can mute your microphones. You can mute your audio in or out of a call.

Procedure

• Do one of the following:
  • On your remote control, press Mute .
  • On the screen, select Menu > Mute .

A notification displays that the system muted your local microphones.

Unmute Your Microphones
When your audio is muted and you’re ready to speak in a call, unmute your microphones.

Procedure

• Do one of the following:
  • On your remote control, press Mute .
  • On the screen, select Menu > Unmute .

Adjust the Volume
You can adjust the volume before or during a call.

Procedure

1. Go to Menu > Volume.
2.  Do one of the following:
3. Use the volume slider on a touchscreen.
4. Press the + or – buttons on the remote control.
5. Press the left or right navigation buttons on the remote control (when the system displays volume control).

Troubleshooting

Topics:

• Poly Device Mode
• View Content Help Tips
• View Blackboard Help Tips

This section includes information related to troubleshooting issues with your system. You can also find information on pairing your remote, configuring your monitors, and where to find help tips.

Poly Device Mode
Use these topics to troubleshoot problems you may encounter using Device Mode.

Audio Levels are Too High or Low

• In Device Mode, audio from the video system speakers is too loud or it’s difficult to hear call participants.
• In Device Mode, your conferencing application and laptop control the video system’s audio. You may need to adjust those volume controls.
• Follow these steps until you get the audio levels you want:

Procedure

1. Adjust your conferencing application’s volume.
2.  Adjust your laptop’s volume.

Conferencing Application Doesn’t Use System Camera or Audio

• Your conferencing application isn’t using the video system’s camera or audio in Device Mode.
• Your conferencing application by default may choose the connected monitor speakers instead of, for example, the Studio X50 speakers.

Procedure
In your conferencing application, select the video system as your speaker, microphone, and camera device.

Can’t Use System’s Camera or Audio

• Your conferencing application isn’t using the video system’s camera or audio in Device Mode. There could be a few reasons for these types of problems. For instance, your conferencing application by default may choose the connected monitor speakers instead of, for example, the Studio X50 speakers.

You may notice the following while using Device Mode:

• In your laptop’s conferencing application, you can’t select the video system as a camera or audio source.
• The video system’s camera and audio seem unavailable.
• The video system’s camera doesn’t display live video.

Follow these steps until you fix your problem:

Procedure

1. In your conferencing application, select the video system as your speaker, microphone, and camera device.
2. In your laptop settings, select the video system as your speaker, microphone, and camera device.
3. Exit and restart Device Mode.
4. Replug the USB cable.
5. Connect the cable to a different USB port on your laptop.
6. Try using a different USB cable.
7. Restart your laptop.

Improve Audio Quality
Audio quality during calls in Device Mode could be better. For example, people on the call notice interference or dropped words when you’re speaking.
You may encounter these problems for the following reasons: additional USB connections, a bad cable, or audio processing settings.

Follow these steps until your audio quality improves:

Procedure

1. Remove USB audio devices (such as a headset) connected to your laptop.
2. Connect your laptop and video system with a different USB cable.
3. If your conferencing application uses echo cancellation, disable that feature.
4. If you’re playing a musical instrument, enable M-Mode in the system web interface.

Improve Laptop Screen Mirroring

• When mirroring your laptop screen with an HDMI connection, the picture on the connected monitor isn’t ideal.
• The resolution on your laptop may need to be adjusted for the monitor connected to the Poly video system.

Follow these steps until screen mirroring quality improves:

Procedure

1. Adjust your laptop’s resolution settings.
2. Adjust your laptop’s display settings so the screen duplicates on the monitor.

Can’t Share Wireless Content
You try sharing content wirelessly (for example, from an AirPlay-certified device) but nothing happens.
If your video system is in Poly Device Mode, you can’t share content wirelessly. You must exit Device Mode to share wireless content to the video system.

Procedure

• Do one of the following:
  • On the video system local interface or TC8 device (if you have one), select Exit .
  • Unplug the cables connecting your computer and video system. After two minutes, you see the video system home screen (even if you have not selected Exit).

View Content Help Tips
Content help tips provide information on how to stream content using HDMI, the Polycom Content App, or an Airplay- or a Miracast-certified device.
Note: If you’re already connected to a source for sharing content, the help tips don’t display.

Procedure

1. On the Home screen, select Content .
   The help screen opens.

2. Review the tips for your source type.

3. To go back to the previous screen, select Back

View Blackboard Help Tips
For help annotating on your blackboard or whiteboard, you can access information on how to use the annotation icons and touch gestures.

Procedure

1. On the home screen, select Blackboard .

2. On the toolbar, select Help .
   The help screen opens.

3.  To close the screen, tap the screen or press Back on your remote control.

References

• Home - HP Support Community
• Poly Documentation Library
• Poly Documentation Library
• support.polycom.com/content/support.html
• support.polycom.com/content/support/north-america/usa/en/support/peripherals/poly-tc8.html
• Poly Conferencing Solutions by Industry | HP® Official Site
• Poly | Headset & Video Software & Services | HP® Official Site
• Poly Lens Device Management | HP® Official Site
• Poly | Headset & Video Software & Services | HP® Official Site

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