SAMSUNG MU-PC2T0R-AM SSD T7 Portable External Solid State Drive User Guide
- June 16, 2024
- Samsung
Table of Contents
MU-PC2T0R-AM SSD T7
Portable External Solid State Drive
User Guide
MU-PC2T0R-AM SSD T7 Portable External Solid State Drive
Cannot play music and video files on my external SD card
Learn how to troubleshoot when you cannot play music or video files on your
external SD card
Sometimes your phone cannot read the SD card due to a variety of reasons. In
this FAQ, you can learn about the common issues why your media files cannot be
played or detected properly on your SD card. In addition, learn how to
troubleshoot this issue with our step by step guide.
Common issues why media files cannot play while using SD files:
- Wrong file format or SD card reading errors
- SD card not compatible with device
- Physically damaged SD card and/or corrupted SD card
- Mechanical damage of your Memory card where your phone does not recognize an SD card
- SD card is encrypted
Step 1: Check if the file formats are supported by Samsung external SD
cards
If you’re unable to play some video or audio files stored in your SD card,
check the file format compatibility.
Supported file formats are:
Music: mp3, m4a, mp4, 3gp, 3ga, wma, ogg, oga, aac, and flac
- Image: bmp, gif, jpg, and png
- Video: 3gp, mp4, avi, wmv, flv, and mkv
- Document: doc, docx, xls, xlsx, ppt, pptx, pdf, and txt
The media file will not play if you’re not using the above file formats.
Step 2: Check if your SD card is faulty
Please note:
- Before formatting your SD card, remember to backup copies of all important data in the memory card
- Ensure your SD card is not encrpted
Test your SD card media contents on another device – if it cannot be played, your SD card could be faulty. If you suspect your SD card could be corrupted, proceed to reformat your SD card by following these steps:
- Go to Settings > Device maintenance
- Tap Storage > Select your SD card at the bottom of the page to proceed
- Select the 3 dot menu button in the top right corner > Tap on Storage settings
- Select SD card > Tap Format
- Tap on Format and follow the steps to format your SD card
Step 3 : Check if your device is faulty Click to Collapse
Update your device software to the latest version
Ensure that your device has been updated to the latest version. Thereafter,
check if your device can play the media files in other compatible SD Cards. If
this doesn’t work, your device could be faulty.
Perform a factory reset for better troubleshooting of your device
If your device has been updated to the latest version and error persists, you
can perform a factory reset to your device. This will reset your device to
original settings and allow better troubleshooting. Do remember to backup your
files using Samsung Smart Switch.
To perform a factory reset on your device, follow these steps:
- Select Settings > Tap General Management
- Select Reset > Tap Factory Data Reset
- Select Reset
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