Yealink WH63 Ear Dect Headset User Manual

: June 16, 2024
: Yealink

Table of Contents

Yealink WH63 Ear Dect Headset
Product Information
Product Usage Instruction
GETTING STARTED
- PACKAGE CONTENTS
CONNECTING THE HEADSET
YEALINK USB CONNECT SOFTWARE
BASE AND HEADSET CONTROLS
BASE STATUS LEADS
CALL HANDLING FROM THE HEADSET
CALL HANDLING FROM THE BASE
HANDLE MULTIPLE CALLS
TRANSFER A CALL FROM THE DESK PHONE TO THE HEADSET
Need support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Yealink WH63 Ear Dect Headset

Product Information

Yealink WH63 In Ear DECT HEADSET

Specifications

Headset Type: In-Ear
Connectivity: DECT
Power Supply: DC power supply
Compatibility: Compatible with included accessories

Product Usage Instruction

Getting Started
To begin using the Yealink WH63 DECT Headset, follow these steps:

Unboxing
Unbox the contents of the headset. The package includes:

Base
Headset
Power Adapter
Micro USB to USB-A USB Cable 0.8M
Micro USB to USB-A USB Cable 1.0M
Earhook + Eartips
Quick Start Guide

Note:
It is recommended to use the included accessories as other accessories may have compatibility issues.

Connecting the Headset
Refer to the following diagram to properly connect the headset:

Connecting to PC/Desk Phone with USB Cable

Connect one end of one of the included USB cables to the PC port on the base and the other end into the USB Port on the PC.
Connect one end of the other included USB cable to the Phone port on the base and the other end into the USB Port on the desk phone.
IMPORTANT: Connect the PC to the Micro USB port of the base marked with the text “PC”.

Charging the Headset
Before using the headset, make sure to charge it:

Dock the headset into the charger.
For the initial use, dock the headset for at least 30 minutes.
The headset is successfully paired with the base when you dock it in the base.

Yealink USB Connect Software
Yealink provides a USB device manager client called Yealink USB Connect to personalize and manage your Yealink Headsets. You can download the software from the Yealink website at https://www.yealink.com/product/yuc. For more information, refer to the separate Yealink USB Connect Quick Reference Guide at www.northland.net/support.

IMPORTANT:
Make sure to verify that the firmware on your headset is up to date using the USB Connect Software.

Base and Headset Controls

No.	Name	Description
1	Status Indicator Panel	Indicates the mute status, audio status, and

headset battery
status.

Solid White: Unmuted
Solid Red: Muted
Solid Green: Audio connection between base and headset is
normal
Flashing Orange: Headset is disconnected with base (power
off/out of range)

FAQ

Q: Where can I get support for the Yealink WH63 DECT Headset?
A: You can connect with us at www.northland.net/support or dial 4357 (HELP) or 315-671-6262 to speak to a Northland Representative.

GETTING STARTED

Unbox the contents of the headset.

PACKAGE CONTENTS

NOTES:
You should use the included accessories as other accessories may have compatibility issues that prevent them from working properly.

Be sure to connect the base to a DC power supply, not just the USB power supply.

CONNECTING THE HEADSET

The following diagram will assist with connect the headset properly.

CONNECT TO PC/DESK PHONE WITH THE INCLUDED USB CABLE
Connect one end of one of the included USB cables to the PC port on the base and the other end into the USB Port on the PC. Connect one end of the other included USB cable to the Phone port on the base and the other end into the USB Port on the desk phone.

IMPORTANT:
You need to connect the PC to the Micro USB port of the base marked with the text PC.

CHARGE THE HEADSET BEFORE USE

Dock the headset into the charger.
Before initial use, dock the headset for at least 30 minutes.
For the initial use the headset is successfully paired with the base when you dock it in the base.

YEALINK USB CONNECT SOFTWARE

Yealink provides a USB device manager client called Yealink USB Connect that can be used to personalize and manage your Yealink Headsets.
Download the software from the Yealink website at https://www.yealink.com/product/yuc.
See the separate Yealink USB Connect Quick Reference Guide at www.northland.net/support.

IMPORTANT:
Verify that the firmware on your headset is up to date through the USB Connect Software.

BASE AND HEADSET CONTROLS

No.	Name	Description

1

|

Status Indicator Panel

| Indicates the mute status, audio status, and headset battery status.

+ Solid White: Unmuted

+ Solid Red: Muted

+ Solid Green: Audio connection between base and headset is normal

+ Flashing Orange: headset is disconnected with base (power off/out of range)

2| PC Button| + Press to connect the headset to MaX UC to place a call.

+ Press to answer or end a MaX UC call.

3| Voice Assistant Button| Hold for two seconds to activate the voice assistant.
4| Phone Button| + Press to connect the headset to the desk phone to place a call.

+ Press to answer or end a call on the desk phone.

5| Status and Busylight| Indicates, charging or call status. (Busy Light coming soon)
6| Volume Control Panel| Adjusts the volume of your headset

7

|

Call Control Button

| + Hold for three seconds to power the headset on/off

+ Press once to answer an incoming call

+ Double-press to reject an incoming call

+ Press once to end an active call

+ Hold for two seconds to answer an incoming call and put the active call on hold

+ Hold for two seconds to switch between held call and active call

+ Press once to end the active call and answer the incoming call

+ Double-press to stay on the active call and reject the incoming call

8| Mute Button| Press to toggle the microphone on/off

BASE STATUS LEADS

The following LED indicators appear on the base of the WH63 headset.

PC DESK PHONE BUTTON

CALL HANDLING FROM THE HEADSET

IMPORTANT:
When using MaX UC, all call control must be done from the MaX UC application and not from the headset or base.

Answer a Call: Press the Call Control button or undock the headset.
NOTE: Auto Answer must be turned on to answer the call by undocking the headset.
End a Call: Press the Call Control button or dock the headset.
Reject a Call: Double-press the Call Control button.
Hold a Call: Hold the Call Control button for two seconds.
Resume Held Call: Hold the Call Control button for two seconds.
Adjust the Volume: Press the Volume Control button up/down.

CALL HANDLING FROM THE BASE

IMPORTANT:
When using MaX UC, all call control must be done from the MaX UC application and not from the headset or base.

Answer a Call: Press the PC button.
End a Call: Press the PC button or dock the headset.
Reject a Call ON MaX UC: Double-press the PC button.
Reject a Call on Desk Phone: Double-press the Phone button.
Redial a MaX UC Call: Double-press the PC button.
Redial a Desk Phone Call: Double-press the Phone button.

HANDLE MULTIPLE CALLS

End Current Call and Answer Incoming Call: Press the Call Control button.
Place Current Call on Hold and Answer Incoming Call: Hold the Call Control button for two seconds.
Switch Between Held Call and Active Call: Hold the Call Control button for two seconds.
Reject the Incoming Call While on an Active Call: Double-press the Call Control Button.