SAMSUNG BN68-14373G-00 Smart TV User Manual

: June 16, 2024
: Samsung

Table of Contents

SAMSUNG BN68-14373G-00 Smart TV
Product Information
Product Usage Instructions
Contact SAMSUNG WORLDWIDE
Warning Important Safety Instructions
Power
Installation
Safety Precaution
Operation
What’s in the Box?
Initial Setup
Using the NFC on TV function
Troubleshooting and Maintenance
Specifications and Other Information
Decreasing power consumption
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SAMSUNG BN68-14373G-00 Smart TV

Product Information

Specifications

Model: [Model Name]
Serial No.: [Serial Number]

Product Appearance

The figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance. The product design and specifications may change without notice.

Contact Information

If you have any questions or comments relating to Samsung products, please contact the Samsung service center in your country:

Country	Website
Singapore	www.samsung.com/sg/support
Australia	www.samsung.com/au/support
New Zealand	www.samsung.com/nz/support
Vietnam	www.samsung.com/vn/support
Myanmar	www.samsung.com/mm/support
Cambodia	www.samsung.com/th/support
Malaysia	www.samsung.com/my/support
Philippines	www.samsung.com/ph/support
India	www.samsung.com/in/support
Nepal	www.samsung.com/np/support
Bangladesh	www.samsung.com/bd/support
Sri Lanka	www.samsung.com/lk/support
Iran	www.samsung.com/iran/support

Product Usage Instructions

Before Reading This User Manual

This TV comes with this User Manual and an embedded e-Manual (> Menu > Settings > Support > Open e-Manual). On the website (www.samsung.com), you can download the manuals and see their contents on your PC or mobile device.

Important Safety Instructions

Please read the Safety Instructions before using your TV. Refer to the table below for an explanation of symbols that may be on your Samsung product.

CAUTION: RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER-SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
This symbol indicates that this product includes important literature concerning operation and maintenance.
Class II product: This symbol indicates that a safety connection to the electrical earth (ground) is not required.
If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
AC voltage: The rated voltage marked with this symbol is AC voltage.
DC voltage: The rated voltage marked with this symbol is DC voltage.
Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety-related information.

Installation

Providing proper ventilation for your TV stand, we strongly recommend you use parts provided by Samsung Electronics only.
Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Safety Precaution

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilize the TV.
This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV.

WARNING

Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death.
Many injuries, particularly to children, can be avoided by taking simple precautions such as:

Using cabinets or stands recommended by the manufacturer of the television.
Only using furniture that can safely support the television.
Ensuring the television is not overhanging the edge of the supporting furniture.
Not placing the television on tall furniture (e.g. bookcases or cabinets) without anchoring it to a suitable support surface.
Not placing the television on cloth or other materials that may be located between the television and supporting furniture.
Teaching children about the dangers of climbing on furniture to reach the television or its controls.

FAQ (Frequently Asked Questions)

Q: Where can I download the user manual for this product?

A: You can download the user manual from our website at www.samsung.com.
Simply search for your product model and you will find the available manuals for download.

Q: How do I register my product?

A: To register your product, please visit our website at www.samsung.com and follow the instructions provided.
Registration will help us provide you with complete service for your product.

Q: What should I do if I have questions or comments about Samsung products?

A: If you have any questions or comments about Samsung products, please contact the Samsung service center in your country.
The contact information for your country’s service center can be found in the User Manual.
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com
Model No————————-
Serial No————————–
The figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance.
The product design and specifications may change without notice.

Contact SAMSUNG WORLDWIDE

If you have any questions or comments relating to Samsung products, please contact the Samsung service center.

Country	Samsung Service Centre	Website
SINGAPORE	1800 7267864	1800-SAMSUNG

Hotline: (028) 73056888

+603-7713 7420 (Overseas contact)

| www.samsung.com/my/support
PHILIPPINES| 1-800-10-7267864 [ PLDT – Toll-Free]

1-800-8-7267864 [ Globe – Toll Free ] 84222111 [ Landline ]

|

www.samsung.com/ph/support

INDIA| 1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)

1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)

Before Reading This User Manual

This TV comes with this User Manual and an embedded e-Manual ( Support > Open e-Manual).
On the website (www.samsung.com), you can download the manuals and see their contents on your PC or mobile device.

Warning Important Safety Instructions

Please read the Safety Instructions before using your TV.
Refer to the table below for an explanation of symbols that may be on your Samsung product.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE

NO USER-SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

| This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
| This symbol indicates that this product has included important literature concerning operation and maintenance.
| Class II product: This symbol indicates that a safety connection to the electrical earth (ground) is not required. If this symbol

is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).

| AC voltage: The rated voltage marked with this symbol is AC voltage.

| DC voltage: The rated voltage marked with this symbol is DC voltage.
| Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety-related information.

Power

Do not overload wall outlets, extension cords, or adaptors beyond their voltage and capacity. It may cause fire or electric shock.
Refer to the power specifications section of the manual and/or the power supply label on the product for voltage and amperage information.
Power supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they exit from the appliance.
Never insert anything metallic into the open parts of this apparatus. This may cause electric shock.
To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus.
Be sure to plug in the power cable until it is firmly seated. When unplugging the power cable from a wall outlet, always pull on the power cable’s plug. Never unplug it by pulling on the power cable. Do not touch the power cable with wet hands.
If this apparatus does not operate normally – in particular, if there are any unusual sounds or smells coming from it – unplug it immediately and contact an authorized dealer or Samsung service center.
To protect this apparatus from a lightning storm, or to leave it unattended and unused for a long time, be sure to unplug it from the wall outlet and disconnect the antenna or cable system.
Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cable to generate sparks and heat or by causing the insulation to deteriorate.
Use only a properly grounded plug and wall outlet.
An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.

Installation

Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric shock.
Do not expose this apparatus to rain or moisture.
Be sure to contact an authorized Samsung service center for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, and chemical substances, or where it will operate 24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
Do not expose this apparatus to dripping or splashing.

Providing proper ventilation for your TV

When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation.
Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
When you install your TV with a stand or without a stand, we strongly recommend you use parts provided by Samsung Electronics only.
Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Safety Precaution

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilize the TV.
This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV.
WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
Always use cabinets or stands or mounting methods recommended by Samsung.
Always use furniture that can safely support the television set.
Always ensure the television set is not overhanging the edge of the supporting furniture.
Always educate children about the dangers of climbing on furniture to reach the television set or its controls.
Always route cords and cables connected to your television so they cannot be tripped over, pulled, or grabbed.
Never place a television set in an unstable location.
Never place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
Never place the television set on cloth or other materials that may be located between the television set and supporting furniture.
Never place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.
If the existing television set is going to be retained and relocated, the same considerations as above should be applied.
When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the stand.
THIS PRODUCT SHOULD BE MOUNTED OR ANCHORED TO A WALL OR OTHER SUITABLE SURFACE TO AVOID SERIOUS INJURY.
To help avoid any serious or fatal injury, we strongly recommend that this product be permanently mounted or anchored to the wall or other suitable surface.
Anchoring devices are not included since different surface materials require different attachments.
Please seek professional advice if you are in doubt about mounting this product or what anchoring device to use.
Serious injury or death can be caused by toppling furniture and TVs.

Help prevent tip-over:

Mount or anchor this product to a wall or other suitable surface.
Check anchors regularly.
Avoid placing this TV on top of furniture unless both the furniture and the TV are anchored.
Use drawer locks to prevent children from climbing.

Operation

This apparatus uses batteries. In your community, there might be environmental regulations that require you to dispose of these batteries properly.
Please contact your local authorities for disposal or recycling information.
Store the accessories (remote control, etc.) in a location safely out of the reach of children.
Do not drop or strike the product. If the product is damaged, disconnect the power cable and contact a Samsung service center.
Do not dispose of remote control or batteries in a fire.
Do not short-circuit, disassemble, or overheat the batteries.
CAUTION: There is the danger of an explosion if you replace the batteries used in the remote with the wrong type of battery. Replace only with the same or equivalent type.
WARNING – TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES AND OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.

Caring for the TV

To clean this apparatus, unplug the power cable from the wall outlet and wipe the product with a soft, dry cloth.
Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticides, aerial fresheners, lubricants, or detergents.
These chemicals can damage the appearance of the TV or erase the printing on the product.
The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.

What’s in the Box?

Make sure the following items are included with your TV.
If any items are missing, contact your dealer.
Samsung Smart Remote
User Manual
Warranty Card / Regulatory Guide (Not available in some locations)
TV Power Cable
Cable Guide
The items’ colors and shapes may vary depending on the models.
Cables not included can be purchased separately.
Check for any accessories hidden behind or in the packing materials when opening the box.
Warning: Screens can be damaged from direct pressure when handled incorrectly. We recommend lifting the TV at the edges, as shown.

Arranging the cables with the cable guide

When you install your TV without a stand, arrange the cables with the cable guide as shown in the figure below:

Initial Setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV’s basic settings to suit your viewing environment.

Using the TV Controller

You can turn on the TV with the TV Controller button on the lower-left corner of the back of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On.
To run an item on the menu, move the TV Controller button up, down, left, or right to move the focus to it, and then press the TV Controller button.
Control menu
Remote control sensor / Microphone switch

How to turn on and off the Microphone

You can turn on or off the microphone by using the switch at the bottom of the TV.
If a microphone is turned off, All voice and sound features using the microphone are not available.
The position and shape of the microphone switch may differ depending on the model.
During analysis using data from the microphone, the data is not saved.

Using the NFC on TV function

You can use the NFC on TV function to listen to your mobile device sound through the TV speaker.

Unlock the screen on your mobile device.
Activate the NFC feature (Standard mode) on your mobile device.
Place your mobile device on the top of the TV where an NFC mark exists.
Follow the instructions on the screens of the TV and your mobile device to complete the setup.
When your mobile device is connected to the TV, the music being played on the device is automatically played by the TV. If no music is being played on your mobile device, select a media content item on the device.
- When the TV is connected to the Internet, Ambient Mode is automatically entered, and then the selected media content is played.
The selected media content is played through the TV speaker.

If the NFC on TV function does not work properly, repeat the steps above.
Once the connection has been complete, keep touching the mobile device against the NFC mark on your TV until the mobile device and TV respond (it may take a few seconds).
The NFC on TV function may not be supported depending on your mobile device. Refer to the user manual of your mobile device to check if it supports the NFC feature.
For the exact location of the NFC reader on your mobile device, refer to the user manual of your mobile device.
This function is only available on NFC-enabled mobile devices with Android 4.1 or later installed.

Troubleshooting and Maintenance

Troubleshooting

For more information, refer to “Troubleshooting” or “FAQ” in the e-Manual.
Settings > Support > Open e-Manual > Troubleshooting or FAQ
If none of the troubleshooting tips apply, please visit “www.samsung.com and click Support or contact the Samsung service center.
This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update functions on the TV’s menu Settings > Support > Software Update > Update Now or Auto update).
The TV won’t turn on.
Make sure that the power cable is securely plugged into the TV and the wall outlet.
Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid red.
Try pressing the TV Controller button on the lower-left corner of the back of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work”.

The remote control does not work

Check if the remote control sensor at the bottom of the TV blinks when you press the button on the remote control.
When the remote’s battery is discharged, charge the battery using the USB charging port (C-type), or turn over the remote to expose the solar cell to light.
Try pointing the remote directly at the TV from 1.5-1.8 m away.
If your TV comes with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV. To pair a Samsung Smart Remote, press the buttons together for 3 seconds.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimizes the brightness of the TV automatically to reduce power consumption.
If you want to turn this off, go to Settings > All Settings >
General & Privacy > Power and Energy Saving > Brightness Optimisation.
The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.

Specifications and Other Information

Specifications

Display Resolution

3840 x 2160

Model Name

QA43LS01B QA50LS01B QA55LS01B QA65LS01B

(Singapore only: QA43LS01BAK QA43LS01BBK QA50LS01BAK QA50LS01BBK QA55LS01BAK QA55LS01BBK QA65LS01BAK QA65LS01BBK)

Sound (Output)

40 W

Operating Temperature

50 °F to 104 °F (10 °C to 40 °C)

Operating Humidity

10 % to 80 %, non-condensing

Storage Temperature

-4 °F to 113 °F (-20 °C to 45 °C)

Storage Humidity

5 % to 95 %, non-condensing

Notes

Because of the appearance design of the TV, part of the screen may be hidden by the frame.
This device is a Class B digital apparatus.
For information about the power supply, and more information about power consumption, refer to the information on the label attached to the product.
On most models, the label is attached to the back of the TV. (On some models, the label is inside the cover terminal.)
The images and specifications of the Quick Setup Guide may differ from the actual product

Decreasing power consumption

When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To decrease power consumption, unplug the power cable when you don’t intend to use the TV for a long time.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.