SAMSUNG HW-Q990C 11.1.4ch Soundbar User Manual

: June 16, 2024
: Samsung

Table of Contents

SAMSUNG HW-Q990C 11.1.4ch Soundbar
Product Information
Product Usage Instructions
Contact SAMSUNG WORLDWIDE
CHECKING THE COMPONENTS
PRODUCT OVERVIEW
CONNECTING THE SOUNDBAR
USING A WIRED CONNECTION
USING A WIRELESS CONNECTION
TROUBLESHOOTING
LICENCE
IMPORTANT NOTES ABOUT SERVICE
SPECIFICATIONS AND GUIDE
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SAMSUNG HW-Q990C 11.1.4ch Soundbar

Product Information

Specifications
- Model: HW-Q990C

Product Usage Instructions

Safety Information
- It is important to follow the safety guidelines provided to ensure safe usage of the product.
- SAFETY WARNINGS: To reduce the risk of electric shock, do not remove the cover (or back). No user-serviceable parts are inside. Refer servicing to qualified service personnel.
- CAUTION: Risk of electric shock. Do not open. This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
- Class II product: This symbol indicates that a safety connection to the electrical earth (ground) is not required. If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
- AC voltage: The rated voltage marked with this symbol is AC voltage.
- DC voltage: The rated voltage marked with this symbol is DC voltage.
- Caution. Consult Instructions for Use: This symbol instructs the user to consult the user manual for further safety-related information.
- Do not expose the unit to rain or moisture.
Precautions
- Follow these precautions to ensure proper usage and prevent damage to the product:
- Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
- During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
FAQ (Frequently Asked Questions)
- Q: Where can I access the full manual for the product?
- A: You can access the full manual on Samsung’s online customer support centre by scanning the QR code on the left or by downloading the manual in document format from Samsung’s website.
- Q: How can I contact the Samsung customer care centre?
- A: You can contact the Samsung customer care centre by referring to the contact information provided in the user manual or on Samsung’s website.
- Q: What should I do if I have questions or comments relating to Samsung products?
- A: If you have any questions or comments relating to Samsung products, please contact the Samsung customer care centre.

Contact SAMSUNG WORLDWIDE

If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

Country/Region	Samsung Service Center (	Web Site
SINGAPORE	1800 7267864	1800-SAMSUNG

_ 1800 588 889

Hotline: (028)73056888

| www.samsung.com/vn/support
THAILAND| Hotline no: 1282 1800-29-3232

(Toll-free for all products)

+603-7713 7420

(Overseas contact)

| www.samsung.com/my/support
INDONESIA| 021-5699-7777

0800-112-8888

(All Product, Toll-Free) 0800-112-7777

(All Product, Toll-Free)

| www.samsung.com/id/support
PHILIPPINES| 1-800-10-7267864 [ PLDT – Toll-Free] 1-800-8-7267864 [ Globe – Toll-Free]

84222111 [ Landline ]

| www.samsung.com/ph/support
INDIA| 1800 5 SAMSUNG

(1800 5 7267864) (Toll-Free)

1800 40 SAMSUNG

(1800 40 7267864) (Toll-Free)

| www.samsung.com/in/support
NEPAL| 16600172667

(Toll-Free for NTC Only) 9801572667

(Toll-Free for Ncell users)

SRI LANKA| 011 SAMSUNG (011 7267864)
BANGLADESH| 08000-300-300 (Toll-free)

09612-300-300

| www.samsung.com/bd/support

CHECKING THE COMPONENTS

Soundbar Main Unit / Soundbar Remote Control / Batteries / Subwoofer / Surround Speaker x2 / Power Cord X 4 (Subwoofer, Surround Speaker, Soundbar)/ HDMI Cable / Wall Mount Guide / Holder-Screw X 2 / Screw (M4 x L10) X 2 / Bracket-Wall Mount X 2 / Rubber-Foot X 4
NOTE

For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.

PRODUCT OVERVIEW

Top Panel of the Soundbar

1| (Multi-Function ) Button

In standby mode, press the (Multi Function)

button to turn on the Soundbar.

Press the (Multi-Function) button to change the input source.

---|---
2| (Mic On/Off) Button

Press the button to turn the microphone on or off. When the microphone is off, the LED indicator will glow red.

Bottom Panel of the Soundbar

1| DIGITAL AUDIO IN (OPTICAL) Connect to the digital (optical) output of an external device.
---|---
2| SERVICE Connect a USB storage device to upgrade the product’s software.
3| HDMI 1 / HDMI 2 Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.
4| HDMI TO TV (eARC/ARC) Connect to the HDMI jack on a TV.
5| POWER Connect the Soundbar’s AC power cable.

CONNECTING THE SOUNDBAR

Connecting the power and units

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, and surround speakers.

Using the Surround speaker mode

An optimal surround sound may be delivered depending on the position of the surround speaker.
For more information, refer to the speaker section of the Full manual.

USING A WIRED CONNECTION

NOTE

When the TV sound is not output, press the (Multi-Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC/ eARC” in sequence, and TV sound is played.
The recommended cable is a Premium High-Speed HDMI Cable with Ethernet certified by HDMI.org.
When you use an optical cable and the terminals have covers, be sure to remove the covers.

Using the Q-Symphony Function

When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the Soundbar and the TV.
If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-dimensional surround sound effect.
When the Soundbar is connected “TV+Soundbar” menu appears on the TV.
(Settings ( ) → All Settings ( ) → Sound → Sound Output)

Using the SpaceFit Sound
This function analyzes the user’s listening space with the Soundbar’s microphone and provides optimal sound for the space. Sound optimization proceeds automatically.

USING A WIRELESS CONNECTION

Connecting via Bluetooth

What is the difference between BT READY and BT PAIRING?

BT READY: In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
BT PAIRING: In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTE

If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

Connecting via Wi-Fi (Wireless Network)

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

Check whether the power cord of the Soundbar is correctly inserted into the outlet.

When the subwoofer or surround sound speakers are not automatically connected

Turn off the Soundbar main unit.
Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
Press the Up button on the remote control for 5 seconds.
Check if the LINK LED is solid blue (connection complete).
- The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, and surround speakers.

The soundbar works erratically.

After removing the power cord, insert it again.
Try again after initialising the product.
If there is no signal, the Soundbar automatically turns off after a certain period. Turn on the power.

The remote control does not work

Point the remote directly at the soundbar.
Replace the batteries with new ones.

The Soundbar indicator turns solid red.

The microphone is turned off. Turn on the microphone.

Sound is not output from the soundbar.

The volume of the Soundbar is too low or muted. Adjust the volume.
When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
For the sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer or the surround speakers.

Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

If the TV is not connected via HDMI TO TV (eARC/ARC)

Check whether the HDMI cable is correctly connected to the ARC terminal.
Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

The soundbar will not connect via Bluetooth.

When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List) The sound drops out when connected via Bluetooth.
Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

The soundbar will not connect to Wi-Fi.

Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible. The soundbar does not turn on automatically with the TV.
When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First, turn off the TV.

LICENCE

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories. Confidential unpublished works.
Copyright © 2012-2021 Dolby Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
The Spotify Software is subject to third-party licenses found here: https://www.spotify.com/connect/thirdparty-licenses.
To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)
Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

IMPORTANT NOTES ABOUT SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

SPECIFICATIONS AND GUIDE

Model Name
- HW-Q990C
Weight
- 7.7 kg
Dimensions (W x H x D)
- 1232.0 x 69.5 x 138.0 mm
Operating Temperature Range
- +10 °C to +40 °C
Operating Humidity Range
- 10 % to 80 %,
non-condensing storage Temperature
- -20 °C to +45 °C
Storage Humidity
- 5 % to 95 %, non-condensing
AMPLIFIER Rated Output power
- (18 W x 4) + (10 W x 2) + (18 W x 2) + (10 W x 1) + (18 W x 6)
Supported play formats
- Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
- Dolby ATMOS / DTS 5.1ch / DTS HD /
- DTS-HD Master Audio / DTS:X / LPCM 8Ch
Subwoofer Name
- PS-WC99B
Weight
- 11.7 kg
Dimensions (W x H x D)
- 220.0 x 413.0 x 410.0 mm
AMPLIFIER Rated Output power
- 200 W
Surround Speaker Name
- PS-RC99B (LEFT/RIGHT)
Weight
- 3.4 kg
Dimensions (W x H x D)
- 129.5 x 201.3 x 140.4 mm
AMPLIFIER Rated Output power
- 210 W

NOTE

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
Weight and dimensions are approximate.
- Precaution: The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

Wi-Fi Port deactivation method

Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.

Bluetooth Port deactivation method

Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.

For India Only

This product is RoHS compliant This marking on the product, accessories or literature indicates that the product and its electronic accessories (e. g. charger, headset, and USB cable) should not be disposed of with other household waste at the end of their working life.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
For more information on safe disposal and recycling visit our website.
www.samsung.com/in/support. or contact
our Helpline numbers-
1800 40 SAMSUNG(7267864)
1800 5 SAMSUNG(7267864)

Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance

HW-Q990C

You can access the FULL MANUAL on Samsung’s online customer support centre by scanning the QR code on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support)
AH81-16773W-02
NSPBI01469A-02
© 2023 Samsung Electronics Co., Ltd. All rights reserved.