Urban Utilities Urban-Access Plan Live Period Procedure Instructions

Urban Utilities Urban-Access Plan Live Period Procedure

Instructions

Purpose:

The Urban Utilities’ Operations Team is responsible for managing the risk of simultaneous operations in the water and sewerage networks and is responsible for ‘go/no go’ decisions regarding planned works. Our notification requirements are intended to minimise service impacts on our customers and protect our service network while also facilitating the continuity of your planned works through access to our service network.

This notification requirement is applicable for all type 4, type 3 and type 2 permits that require control room actions. You are responsible for ensuring that you notify Urban Utilities no less than 5 business days prior to commencement of any work.

This procedure document will cover how to submit your planned live period/s and how you will be notified of acceptance of your planned work or request to postpone your works due to conflicts in the network.

| How to submit a Plan Live Period
1.| To access Urban Access, please follow this link: https://urbanaccess.urbanutilities.com.au
2.| Open the permit you would like to create a Plan Live Period for.

·         This can be done by searching for the permit number or asset ID in the globe search bar at the top of your screen. Or if it’s a permit you created it will be displayed in the ‘Created by me’ section on your dashboard.

3.| Click on the ‘Select Action’ function and choose ‘Plan Live Period’ from the drop-down menu.

_*Please note, your permit MUST be in an Open status before you can create a Plan Live Period._

4.| The system will bring up the Plan Live Period screen for you to enter information pertaining to your works:

The first two fields are for you to enter your planned start date and time and your planned finish time. Time should be entered in 24 hour format.

_*Please note, if your works go over multiple days you will need to submit a live period for each date. For example, if your works go over three days (Monday 7th November to Wednesday 9th November) you will need to submit a live period for the 7/11/2022, 8/11/2022 & 9/11/2022._

---|---

| For type 4 and type 3 water permits the Plan Live Period screen will include three extra sections.

·         Water Off – If water will be off during your works, please leave the Water Off box ticked.

·         Water Off start and end – If you anticipant water off times will be different from your planned start time, please leave these fields blank. The only time you need to use these fields is in the scenario when you are conducting other works at site (say from 9am) and it will take a number of hours to prep the work site and water won’t go off until later (e.g., 11am).

·         Attachment – You have the option to upload a copy of your water off notices as proof of notification.

For type 3 sewer and type 2 permits there are no additional fields.

Once you have entered all the required information you are ready to create the planned live period.

---|---
| To check if you have successfully submitted a planned live period the below pop-up box will appear at the top of your permit:

You can also confirm by checking the Plan Live Period is displayed in the ‘ Live Periods’ section mid-page of your permit:

Approval/Rejection Process

|
---|---
Once you have submitted your planned live period for your works it will be sent to our team for review.

After assessment has been completed you will receive an automated email response advising if your works have been approved, or if you are required to reschedule your works. The email notifications will read as shown below

Acceptance email

Rejection email:

The status of your planned live period in the ‘ Live Periods’ section of your permit will update accordingly:

| Amending a Plan Live Period BEFORE it has been Approved/Rejected
---|---
If a planned live period has not yet been approved or rejected by our team you are able to amend any information provided.

This includes:

·         Changes to start/finish date and time (e.g. postponing works)

·         Change to site contact

·         Amendment to control room actions

To amend your planned live period please locate your live period in the ‘Live Periods’ section of your permit:

Click on the edit button:

The following screen will appear for you to make the appropriate changes. Once finish, please press Update Permit Live Period

| Amending a Plan Live Period AFTER it has been Approved/Rejected
---|---
If a planned live period has been approved or rejected by our team, this will result in you being unable to make any changes to that live period.

The process to amend a Plan Live Period in this scenario is outlined below:

1.       Create a new Plan Live Period in Urban Access with the correct information

2.       Email networkaccess@urbanutilities.com.au with the details of the previous Plan Live Period and request it is cancelled. Please include in your email:

·         Permit number;

·         Shut plan or flow control plan number;

·         Date and time of the planned live period to be cancelled.

| Cancelling a Plan Live Period
---|---
If you require to cancel a Plan Live Period please email networkaccess@urbanutilities.com.au with the follow details:

·         Permit number;

·         Shut plan or flow control plan number;

·         Date and time of the planned live period to be cancelled.

Owner: Urban Utilities – Operations Hub
Active Date : November 2022
Review Date: November 2023

Note: Printed copies of this document should be verified for currency against the published electronic copy.

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>