Urban Utilities Developer Services Portal User Guide
- June 9, 2024
- Urban Utilities
Table of Contents
Developer Services Portal
User Guide
HOW TO REGISTER A NEWDEVELOPER SERVICES PORTAL ACCOUNT
- New customer? As a new customer and first time user of the new Developer Services Portal, you will need to register an account.
- Existing Portal account holder? As a current or return Portal user, you will need to register a new account using the same email as you did in the old Portal.
- Follow Steps 1-4 to set up a new account.
- Can’t remember your previous email login or need help? Contact DeveloperServicesPortalSupport@urbanutilities.com.au
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Click the Register here link| ▶ Complete the required details
▶ Click the Sign Up button
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▶ Complete the required details
▶ Click the Save button| ▶ You have successfully created a new account.
Welcome to the new Developer Services Portal
HOW TO NAVIGATE AROUND THE NEW DEVELOPER SERVICES PORTAL
- View applications in progress
- View completed or historical applications
- View any information requests
- Update my profile
GET STARTED: Select the option you require in the banner across the top of the page, or select an action tile under the Welcome message.
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▶ Select Applications in Progress in the top banner, shown in the yellow box.
▶ The Stage column shows where in the process your application is currently
at.
▶ View or Resume an application by clicking on the drop-down arrow button on
the right side of the application row.
▶ When resuming an application, you can view any information previously
entered at the step where the application was saved.| ▶ Select Application
history in the top banner, shown in the yellow box above.
▶ View application by clicking on the drop-down button to the right of the
application row.
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▶ If there is no data displayed, there are no information requests for you to
action.| ▶ Update your profile details by clicking the edit pencil against the
detail you want to change.
▶ Click Save.
HOW TO SUBMIT AN APPLICATION
▶ The following applications can be lodgedin the new Developer Services Portal:
- Standard Connection
- Non-Standard Connection
- Services & Design Advice (previously called Services Advice Notice or SAN)
▶ GET STARTED: Click the green Start an Application button on the Welcome screen, shown in the yellow box below
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▶ Select the application type from the drop-down box (example of Standard
Connection in yellow box above).
▶ View the guidance text under application type before clicking the Start
button.
▶ When you are ready to begin, click Start.| ▶ When making your application,
you have the option to complete and move to the Next stage, go back to the
Previous stage, or click on the Save and exit button to resume the application
at another time (yellow box above).
▶ Guidance text is provided at each stage to assist you.
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▶ All the information you provide is added to the Summary where you can
check your application before clicking Submit (yellow box above).
▶ You need to email supporting documents, e.g. Owner’s Consent Form or
development site plan to
developerfilesupload@urbanutilities.com.au
and
reference your application number.
▶ You can request a charge notice by emailing developer services at
developmentenquiries@urbanutilities.com.au
Please reference your
application number and advise details of your preferred addressee for the
charge notice.| ▶ After submitting the application, you can view it’s progress
in the
application workflow (yellow box above).
▶ Next, you are required to pay any outstanding fees. Click the Pay My
Application Fees button to go directly to the payment gateway.
▶ Note: You can check your application status or stage at any time by going to
Application in Progress in the banner at the top of the page.
HOW TO ACTION AN INFORMATION REQUEST
- At any time throughout the application process, we may need further information in order to proceed.
- How do I know if I need to provide more information?
i. You will be sent an email that includes a link back into the Developer Services Portal.
ii. You can log into the Developer Services Portal to view any current or outstanding Information Requests.
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▶ If you need to provide more information, you will be notified by email. The
email message contains a Developer Services Portal linkto allow you to
directly respond to the Information Request.| ▶ Click on the Pencil icon to
edit your response.
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▶ When you have completed your response, click the Response Complete
checkbox.
▶ Click Save.| ▶ At any time, you can click on the Information Requests tab in
the top banner, or the Information Requests tile on the Home page to view any
current or outstanding Information Requests awaiting response.
Read User Manual Online (PDF format)
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