Lenovo 63EC 23.8 Inch 3 Side Nearedgeless Distraction Free Display User Guide

ThinkVision E24q-30
User Guide
Machine Types: 63EC

63EC 23.8 Inch 3 Side Nearedgeless Distraction Free Display

Product numbers
C23238QE0
63EC-GAR2-WW
First Edition (August 2023)
© Copyright Lenovo 2023.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Safety information

General Safety guidelines
For tips to help you use your computer safely, go to: http://www.lenovo.com/safety
Before installing this product, read the Safety Information.

TCO Certified
A third-party certification according to ISO 14024

Toward sustainable IT products

Say hello to a more sustainable product
IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations are common in the factories. Harmful substances are used both in products and their manufacture. Products can often have a short lifespan because of poor ergonomics, low quality and when they are not able to be repaired or upgraded.
This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for IT products. Thank you for making a responsible product choice, that help drive progress towards a more sustainable future! Criteria in TCO Certified have a life-cycle perspective and balance environmental and social responsibility. Conformity is verified by independent and approved verifiers that specialize in IT products, social responsibility or other sustainability issues. Verification is done both before and after the certificate is issued, covering the entire validity period. The process also includes ensuring that corrective actions are implemented in all cases of factory non-conformities. And last but not least, to make sure that the certification and independent verification is accurate, both TCO Certified and the verifiers are reviewed regularly.

Want to know more?
Read information about TCO Certified, full criteria documents, news and updates at tcocertified.com. On the website you’ll also find our Product Finder, which presents a complete, searchable listing of certified products.

Say hello to a more sustainable product
IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations occur in the supply chain. Harmful substances are used both in products and their manufacture. Products can often have a short lifespan because of poor ergonomics, low quality and when they are not able to be repaired or upgraded.
This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for
IT products. Additionally, it fulfills the requirements of TCO Certified Edge, the supplemental certification that recognizes leading-edge products that exceed typical performance in a particular sustainability attribute. At our Product Finder (tcocertified.com/product-finder)) you can find out which TCO Certified Edge criterion or criteria this product meets.
Criteria in TCO Certified have a life-cycle perspective and balance environmental and social responsibility. Compliance is verified by independent verification organizations that specialize in IT products, social responsibility or other sustainability issues. Verification is done both before and after the certificate is issued, covering the entire validity period. The process also includes ensuring that corrective actions are implemented in all cases of factory non-conformities.

Want to know more?
Read information about TCO Certified, full criteria documents, news and updates at tcocertified.com. On the website you’ll also find our Product Finder, which presents a complete, searchable listing of certified products.

Chapter 1. Getting started

This User’s Guide contains detailed information on the your Flat Panel Monitor. For a quick overview, please see the Setup Poster that was shipped with your monitor.

Shipping contents
The product package should include the following items:

• Flat Panel Monitor
• Information Flyer
• Stand
• Base
• HDMI Cable
• Power Cord

Notice for use
To set up your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.

1. Take out the Top cushion and accessories.
2. Mounting the stand to monitor’s recess.
3. Insert the base towards the stand and tighten the thumbscrew.
4. Stand up the monitor with both hands carefully.

Note: To attach a VESA mount, please see “Wall Mounting (Optional)”on page 2-10.

Product overview
This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot.
Types of adjustments
Tilt
Please see the illustration below for an example of the tilt range. Swivel
With the built-in pedestal, you can tilt and swivel the monitor for the most comfortable viewing angle. Height Adjustment
For height adjustment, user needs to press down or lift up the monitor. Monitor Pivot

• Adjust the screen position before rotating the monitor screen. (Make sure that the monitor screen ascent to its highest point, and it inclines backward at 22°.)
• then rotate clockwise /counterclockwise until the monitor stops at 90°.

Monitor controls
Your monitor has controls on the back which are used to adjust the display. For information on how to use these controls, please see “Adjusting your monitor image”on page 2-3.

Cable lock slot
Your monitor is equipped with a cable lock slot located on the bottom of your monitor.

Setting up your monitor
This section provides information on how to set up your monitor.
Connecting and turning on your monitor
Note: Be sure to read the Safety information located on page iii before carrying out this procedure.

1. Power off your computer and all attached devices, and unplug the computer power cord. Note: The type of plug & Socket shown here are for illustration only.

2.  Connect the cables according to below icon indication.

3. For computer in HDMI connecting.
   Note: Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the “Lenovo HDMI to HDMI cable OB47070” www.lenovo.com/support/monitoraccessories.

4. For computer in DisplayPort connecting.
   Note: Lenovo recommends that customers who require to use the DP Cable on their monitor purchase the “ Lenovo DisplayPort to DisplayPort Cable 0A36537 “ www.lenovo.com/support/monitoraccessories.

5. The speaker audio output in Display Port, HDMI .

6. Insert the power cord into the monitor, then plug the monitor power cord and the computer cord into grounded electrical outlets.
   Note: A certified power supply cord has to be used with this equipment. The relevant national installation and or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm 2 or H05VVH2-F2 3G 0.75mm 2 ) shall be used.
   Alternative a flexible cord be of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0.75mm 2 ) shall be used. Note: The type of plug & Socket shown here are for illustration only.

7. Connect the cables with cable clip.

8. Power on the monitor and the computer.

9. When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website https://pcsupport.lenovo.com/solutions/e24q_30. Refer to the “Manually installing the monitor driver”on page 3-5” section to install the driver.

Registering your option
Thank you for purchasing this Lenovo product. Please take a few moments to register your Product and provide us with information that will help Lenovo to better serve you in the future. Your feedback is valuable to us in developing product and services that are important to you, as well as in developing better ways to communicate with you. Register your option on the following Web site: http://www.lenovo.com/register.
Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information.

Chapter 2. Adjusting and using your monitor

This section will give you information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer. For more detailed information on any of these topics, visit the Healthy Computing Web site at: http://www.lenovo.com/healthycomputing/.

Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work in comfort.
Organize your work area to match the way you use materials and equipment. Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize equipment setup to achieve and maintain good working posture.

Positioning your monitor
Position and adjust your computer monitor for comfortable viewing by considering the following items:

• Recommended viewing distance between the eye and the monitor screen is l.5x the diagonal of the screen. Solutions in meeting this required distance in cramped office situations include pulling desk away from wall or divider to make room for monitor, using flat panel or compact displays placing the monitor in the desk corner, or placing the keyboard in an adjustable drawer to create a deeper working surface.
• Monitor height : Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated. However, be sure to optimize your monitor height so the line of site between your eyes and the center the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed state.
• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture.
• General location : Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows. The following are some other tips for comfortable viewing of your monitor:
• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast controls, if equipped to optimize the image on your screen to meet your visual preferences.
• Keep your monitor screen clean so you can focus on the screen’s contents.

Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.

Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer.

• Good posture starts with equipment setup: The layout of your work area and the setup of your computer equipment have a large effect on your posture while using your computer. Be sure to optimize the position and orientation of your equipment by following the tips outlined in “Arranging your work area”on page 2-1 so you can maintain a comfortable and productive posture. Also, be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time.
• Minor changes in posture can help avoid discomfort: The longer you sit and work with your computer, the more important it is to observe your working posture. Avoid assuming any one posture for an extended period of time. Periodically make minor modifications in your posture to help deter any discomforts that might arise. Make use of any adjustments that your office furniture or equipment provide to accommodate changes in posture.
• Short, periodic breaks help ensure healthy computing: Because computing is primarily a static activity, it is particularly important to take short breaks from your work. Periodically, stand up from your work area, stretch, walk for a drink of water, or  otherwise take a short break from using your computer. A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work.

Accessibility information
Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system; others can be purchased through vendors or accessed at: https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

Adjusting your monitor image
This section describes the control features to adjust your monitor image.
Using the direct access controls
The direct access controls can be used when the On Screen Display (OSD) is not displayed.
Table 2-1. Direct access controls

| Icon| Control| Description
---|---|---|---
1| | Center| To access OSD menu. Press to confirm selection.
Press and hold for 10 seconds will lock menu/unlock menu.
Up| For increasing the value on adjustment bar.
It is a shortcut key for directly opening speaker volume adjustment(HDMI/DP connected).
Down| For decreasing the value on adjustment bar.
It is a shortcut key for directly opening Color mode adjustment.
Left| Return to the previous menu page or exit from the previous function.
Right| Press to enter next level on main menu.
It is a shortcut key for directly opening Brightness adjustment.
2| | Input Change| Press to switch the video input source while there is no any OSD on the screen.
Press and hold for 10 seconds to Enable/Disable the“DDC/CI” .
3| | Power Off/On| Press to turn the monitor power on/off.

Using the On-Screen Display (OSD) controls
To adjust the settings, the user controls can be viewed through the OSD.

To use the controls:

1. Press  to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press  to access that function. If there is a sub-menu, you can move between options using or , then press to select that function. Use or to make adjustments. Press to save.
3. Press to move backwards through the sub-menus and exit from the OSD.
4. Press and hold for 10 seconds to lock the OSD. This will prevent accidental adjustments to the OSD. Press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD.
5. Enables DDC/CI by default. Use OSD Input Source Key, Press and hold for 10 seconds to disable / enable DDC/CI function. The words “DDC/CI disable” shows on the screen.
6. The ENERGY STAR option resets all user settings to default values so that the monitor can meet the requirements of Energy Star.

Energy Star is an energy saving program for consumer electronics led by the U.S.
government.It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas emissions. Energy Star logo is a symbol of energy conservation and environmental protection. It improves the concept of energy efficiency of consumers and manufacturers, and effectively guides the market.
The regulation of Energy Star improves energy efficiency and reduces air pollution by using more energy-efficient equipment in homes, offices and factories. One way to achieve this goal is to use management to reduce energy consumption when products are not in use.
The default settings for monitors conform to Energy Star certification. Any changes by users for more features and functionalities may increase power consumption, which will exceed the limitation of Energy Star’s standard. If the user changes the options related to energy efficiency when using, such as brightness, color mode, etc., select All Reset Factory or choose the Energy Star option, the power consumption will be restored to the energy efficiency with Energy Star standard.
For more information, please refer to (www.energystar.gov/products). All products of Energy Star will be posted online and can be accessed directly by governments, public institutions and consumers

Table 2-2. OSD functions

OSD Icon on Main Menu| Sub menu| Description| Controls and Adjustments
---|---|---|---
Monitor Controls| Brightness| Adjust bar (0-100)| All inputsignals
Contrast| Adjust bar (0-100)
Volume| Adjust bar (0-100)
Mute| On
Off
Dynamic Contrast| On
Off
Over Drive| Off
Normal
Extreme
Color Mode| sRGB
Neutral
Warm
Cool
Custom| Red| Adjust bar (0-100)
Green| Adjust bar (0-100)
Blue| Adjust bar (0-100)
Quick Settings| Right Key| Brightness| All input signals
Contrast
Color Mode
Language
Volume
Up Key| Brightness
Contrast
Color Mode
Language
Volume
Down Key| Brightness
Contrast
Color Mode
Language
Volume
Port Settings| Input Signal| Auto| All input signals
HDMI
DisplayPort
DP Select| DP 1.1| Only for DP port
DP 1.2
Video Range| Auto| Only for HDMI port
Full Range 0-255
Limited Range 16-235
Advanced Settings| Button Repeat Rate| Default| All input signals
Slow
Off
Aspect Ratio| Full Screen
Original AR
LED Indicator| On
Off
Power Button Lock| On
Off
Menu Settings| Information| Model Name: E24q-30| All input signals
---|---|---|---
Firmware: LX.X
Serial Number: VN48551
Language| English
OSD Time Out| Adjust bar (5-60)
OSD Position| Adjust bar H/V (0-100,0-100)
Transparency| Adjust bar (0-100)
OSD Rotation| Normal
90
270
Factory Reset| Reset
No
Input Signal: HDMI                          Resolution: 2560×1440 Refresh Rate: 60Hz

Note: The use of Extreme Mode (response time) may result in reduced display quality when fast moving video graphics are displayed.
Users should check Extreme Mode (response time) to verify if it is compatible with any applications they would like to use it with.
Selecting a supported display mode
The display mode the monitor uses is controlled by the computer. Therefore, refer to your computer documentation for details on how to change display modes.
The image size, position and shape might change when the display mode changes. This is normal and the image can be readjusted using automatic image setup and the image controls.
Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free.
The monitor adopts Flicker-Free technology, which clears the eye visible flicker , brings comfort viewing experience and preventing users suffer from eye strain and fatigue.
Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to reattach the CRT monitor temporarily until you have re-configured the system; preferably to 2560 x 1440 at 60 Hz, which is the Native Resolution Display mode.
The display modes shown below have been optimized at the factory.
Table 2-3. Factory set display modes

Understanding power management
Power management is invoked when the computer recognizes that you have not used your mouse or keyboard for a user-definable period. There are several states as described in the table below.
For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.
Table 2-4. Power indicator

State| Power Indicator| Screen| Restoring Operation| Compliance
---|---|---|---|---
On| White| Normal| |
Standby/Suspend| Amber| Blank| Press a key or move the mouse
There may be a slight delay before the image reappears.
Note: Standby also occurs if there is no image output to the monitor.| ENERGY STAR
Off| Off| Blank| Press the power button
There may be a slight delay before the image reappears.| ENERGY STAR

Power Management Modes

VESA Modes| Horizontal Sync| Vertical Sync| Video| Power Indicator| Power Consumption
---|---|---|---|---|---
Normal operation| Active| Active| Active| White| 38.5 W (maximum)*
16.0 W (typical)
Active-off mode| Inactive| Inactive| Off| Amber| Less than 0.5 W
Switch off| –| –| –| Off| Less than 0.3 W
Energy Star| Power Consumption
---|---
PON| 12.15 W
ETEC| 38.45 kWh

* Maximum power consumption with max luminance.
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:

• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use flammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact may cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may harm the coating of the screen area.

Do:

• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.
• Remove grease or finger marks with a damp cloth and a little mild detergent.

Detaching the monitor base and stand
Step 1: Place the monitor on a soft and flat surface.
Step 2: Remove the base and stand from the monitor.

Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:
Step 1: Verify that the Power button is turned Off, then disconnect the power cord.
Step 2: Lay the LCD display face down on a towel or blanket. Step 3: Remove the base from the monitor, refer to “Detaching the monitor base and stand”.Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit (100mm x100mm distance), VESA Mounting Screw M4 x 10 mm.Step 5: Attach the LCD display to the wall, following the instructions in the wallmounting kit.
Note: For use only with UL or CSA or GS-listed wall mount bracket with minimum weight/ load bearing capacity of 9.3 kg (20.5 lbs).

Chapter 3. Reference information

This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information, and service information.
Monitor specifications
Table 3-1. Monitor specifications for type-model 63EC-GAR2-WW

Dimensions| Depth Height Width| 178.6 mm (7.03 inch) 497.2 mm (19.57 inch) 539.4 mm (2124 inch)
---|---|---
Stand| Lift
Tilt
Swivel Pivot| 155 mm
-5° to 22°
-360° to 360° -90° to 90°
Weight| Weight with stand assembly| 4.7 kg (10.4 Ibs)
Weight without stand assembly (For wall mount or VESA mount considerations – no cables)| 3.2 kg (7.0 Ibs)
VESA mount| Supported| 100 mm x 100 mm (3.94 inch x 3.94 inch)
Image| Viewable image size Maximum height
Maximum width
Pixel pitch| 604.7 mm (23.8 inch) 296.5 mm (11.67 inch) 527.0 mm (20.75 inch) 0.2058 mm (0.008 inch)
Power input| Supply voltage
Max supply current| 100-240V AC 50-60Hz
1.3 A
Power consumption
Note: Power consumption figures are for the monitor and the power supply combined| Normal operation
Standby/Suspend Off| <38.5 W (max)
<16.0 W (typical)
<0.5 W
<0.3 W
Video input (DP)| Interface
Horizontal addressability Vertical addressability Clock frequency| DP
2560 pixels (max) 1440 lines (max) 420 MHz
Video input (HDMI)| Interface
Horizontal addressability Vertical addressability Clock frequency| HDMI
2560 pixels (max) 1440 lines (max) 420 MHz
---|---|---
Communications| VESA DDC| CI
Supported Display Modes| Horizontal frequency Vertical frequency| 30 kHz -155 kHz 48 Hz – 100 Hz
Native Resolution| 2560 x 1440 at 60 Hz
Temperature| Operating Storage Shipping| 0° to 40° C (32° to 104° F) -20° to 60° C (-4° to 140° F) -20° to 60° C
(-4° to 140° F)
Humidity| Operating Storage Shipping| 8% to 80% non-condensing
5% to 95% non-condensing
5% to 95% non-condensing

Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself.
Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.
Table 3-2. Troubleshooting

The words “Input not Supported” are shown on the screen, and the power indicator is flashing white.| The system is set to a display mode which is not supported by the monitor.| If you are replacing an old monitor, reconnect it and adjust the display mode to within the specified range for your new monitor.
If using a Windows system, restart the system in safe mode, then select a supported display mode for your computer.
If these options do not work, contact the Support Center.| “Selecting a supported display mode”on page 2-8
The image quality is unacceptable.| The video signal cable is not connected with the monitor or system completely.| Be sure the signal cable is firmly plugged into the system and monitor.| “Connecting and turning on your monitor”on page 1-5
The color settings may be incorrect.| Select another color setting from the OSD menu.| “Adjusting your monitor image”on page 2-3
The power indicator is not lit and there is no image.| ●  The monitor’s power switch is not switched on.
● The power cord is loose or disconnected.
● There is no power at the outlet.| ● Be sure the power cord is connected properly.
● Be sure the outlet has power.
● Power on the monitor.
● Try using another power cord.
● Try using another electrical outlet.| “Connecting and turning on your monitor”on page 1-5
Screen is blank and power indicator is amber.| The monitor is in Standby / Suspend mode.| ● Press any key on the keyboard or move the mouse to restore operation.
● Check the Power Options settings on your computer.| “Understanding power management”on page 2-9
The power indicator is orange, but there is no image.| The video signal cable is loose or disconnected from the system or monitor.| Be sure the video cable is connected with the system properly.| “Connecting and turning on your monitor”on page 1-5
The monitor brightness and contrast are at the lowest setting.| Adjust the brightness and contrast setting on the OSD menu.| “Adjusting your monitor image”on page 2-3
One or more of the pixels appear discolored.| This is a characteristic of the LCD technology and is not an LCD defect.| If there are more than five pixels missing, contact the Support Center.| Appendix A.”Service and Support”on page A-1
---|---|---|---
●  Fuzzy lines in text or a blurry image.
● Horizontal or vertical lines through the image.| ●  Image setup has not been optimized.
● Your system Display Properties setting have not been optimized.| Adjust the resolution settings on your system to match

the native resolution for this monitor: 2560 x 1440 at 60 Hz.

| “Adjusting your monitor image”on page 2-3
Perform automatic image setup. If automatic image setup does not help, perform manual image setup.| “Selecting a supported display mode”on page 2-8
When working in the native resolution, you may find additional improvements by adjusting the Dots Per Inch (DPI) setting on your system.| See the Advanced section of your system’s display properties.

Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 10, Microsoft Windows 11.
Installing the monitor driver in Windows 10
To use the Plug and Play feature in Microsoft Windows 10, do the following:

1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows 10 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/e24q_30, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
5. On the Desktop, move mouse to bottom-left corner of screen, right-click choose Control Panel, then double click the icon of Hardware and Sound, and then click Display.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browse the computer to find the driver program.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the following path:
14. Monitor Drivers\Windows 10 (where X indicates “the folder in which the downloaded driver is located” (such as a desktop)).
15. Select the “lenE24q-30.inf” file and click the Open button. Click the OK button.
16. In the new window, select LEN E24q-30 and click Next.
17. After the installation is complete, delete all downloaded files and close all windows.
18. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.

Installing the monitor driver in Windows 11
To use the Plug and Play feature in Microsoft Windows 11, do the following:

1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows 11 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/e24q_30, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
5. Open the Display Properties window by clicking Start, Control Panel and Hardware and Sound icon. and then clicking the Display icon.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browse the computer to find the driver program.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the following path:
14. Monitor Drivers\Windows 11 (where X indicates “the folder in which the downloaded driver is located” (such as a desktop)).
15. Select the “lenE24q-30.inf” file and click the Open button. Click the OK button.
16. In the new window, select LEN E24q-30 and click Next.
17. After the installation is complete, delete all downloaded files and close all windows.
18. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality.
Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For more information on contacting the Support Center, please see Appendix A.”Service and Support”on page A-1

Service information
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and
instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:

• Images burned onto the screen of a CRT monitor. Burned image is preventable by utilizing a moving screen saver or power management.
• Physical damage to covers, bezel, base and cables.
• Scratches or punctures on monitor screens.

Service parts
The following parts are for use by Lenovo service, or Lenovo aurthorized dealers, to support the customer warranty. Parts are for service use only. The table below shows information for model 63EC-GAR2-WW.
Table 3-3. List of service parts

FRU (FIELD REPLACEABLE UNIT) PART NUMBER| DESCRIPTION| Machine Type/ Model (MTM)| COLOR
---|---|---|---
5D11M51926| E24q-30 – 23.8 inch FRU Monitor (HDMI)| 63EC| Raven Black
5C11J37843| E24q-30 HDMI cable| 63EC| Raven Black
5SE1M51924| E24q-30 – FRU Stand and Base| 63EC| Raven Black

Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Registering your option
Register to receive product service and support updates, as well as free and discounted computer accessories and content. Go to: http://www.lenovo.com/register

Online technical support
Online technical support is available during the lifetime of a product at: http://www.lenovo.com/support Product replacement assistance or exchange of defective components also is available during the warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. A Lenovo technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.
Your technical support representative might want to walk you through the problem while you are at your computer during the call.
Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://consumersupport.lenovo.com

(German)
Belgium| Warranty service and support: 02-339-36-11
(Dutch, French)
Bolivia| 0800-10-0189
(Spanish)
Brazil| Calls made from within the Sao Paulo region: 11-3889-8986
Calls made from outside the Sao Paulo region: 0800-701-4815
(Portuguese)
Brunei Darussalam| Dial 800-1111
(English)
Canada| 1-800-565-3344
(English, French)
Chile| 800-361-213
(Spanish)
China| Technical Support Line: 400-990-8888
(Mandarin)
China
(Hong Kong S.A.R.)| (852) 3516-8977
(Cantonese, English, Mandarin)
China
(Macau S.A.R.)| 0800-807 / (852) 3071-3559
(Cantonese, English, Mandarin)
Colombia| 1-800-912-3021
(Spanish)
Costa Rica| 0-800-011-1029
(Spanish)
Croatia| 385-1-3033-120
(Croatian)
Cyprus| 800-92537
(Greek)
Czech Republic| 800-353-637
(Czech)
Denmark| Warranty service and support: 7010-5150
(Danish)
Dominican Republic| 1-866-434-2080
(Spanish)
Ecuador| 1-800-426911-OPCION 4
(Spanish)
Egypt| Primary: 0800-0000-850
Secondary: 0800-0000-744
(Arabic,English)
El Salvador| 800-6264
(Spanish)
Estonia| 372-66-0-800
(Estonian, Russian, English)
Finland| Warranty service and support: +358-800-1-4260
(Finnish)
France| Warranty service and support: 0810-631-213 (hardware)
(French)
Germany| Warranty service and support: 0800-500-4618 (toll-free)
(German)
Greece| Lenovo Business Partner
(Greek)
Guatemala| Dial 999-9190, wait for operator, and request to reach 877-404-9661
(Spanish)
Honduras| Dial 800-0123
(Spanish)
Hungary| +36-13-825-716
(English, Hungarian)
India| Primary: 1800-419-4666 (Tata)
Secondary: 1800-3000-8465 (Reliance)
Email: commercialts@lenovo.com
(English and Hindi)
Indonesia| 1-803-442-425
62 213-002-1090 (Standard Charges Apply)
(English, Bahasa Indonesia)
Ireland| Warranty service and support: 01-881-1444
(English)
Israel| Givat Shmuel Service Center: +972-3-531-3900
(Hebrew, English)
Italy| Warranty service and support: +39-800-820094
(Italian)
Japan| 0120-000-817
(Japanese, English)
Kazakhstan| 77-273-231-427 (Standard Charges Apply)
(Russian, English)
Korea| 080-513-0880 (Collect call)
02-3483-2829 (Toll Call)
(Korean)
Latvia| 371-6707-360
(Latvian, Russian, English)
Lithuania| 370 5278 6602
(Italian, Russian, English )
Luxembourg| ThinkServer and ThinkStation: 352-360-385-343
ThinkCentre and ThinkPad: 352-360-385-222
(French)
Malaysia| 1-800-88-0013
03-7724-8023 (Standard Charges Apply)
(English)
Malta| 356-21-445-566
(English, Italian, Maltese Arabic)
Mexico| 001-866-434-2080
(Spanish)
Netherlands| 020-513-3939
(Dutch)
New Zealand| 0508-770-506
(English)
Nicaragua| 001-800-220-2282
(Spanish)
Norway| 8152-1550
(Norwegian)
Panama| Lenovo Customer Support Center: 001-866-434 (toll-free)
(Spanish)
Peru| 0-800-50-866 OPCION 2
(Spanish)
Philippines| 1-800-8908-6454 (GLOBE subscribers)
1-800-1441-0719 (PLDT subscribers)
(Tagalog, English)
Poland| Laptops and tablets branded with logo Think: 48-22-273-9777
ThinkStation and ThinkServer: 48-22-878-6999
(Polish, English )
Portugal| 808-225-115 (Standard Charges Apply)
(Portuguese)
Romania| 4-021-224-4015
(Romanian)
Russia| +7-499-705-6204
+7-495-240-8558 (Standard Charges Apply)
(Russian)
Singapore| 1-800-415-5529
6818-5315 (Standard Charges Apply)
(English, Mandarin, Bahasa Malaysia)
Slovakia| ThinkStation and ThinkServer: 421-2-4954-5555
Slovenia| 386-1-2005-60
(Slovenian)
Spain| 34-917-147-833
(Spanish)
Sri Lanka| 9477-7357-123 (Sumathi Information systems)
(English)
Sweden| Warranty service and support: 077-117-1040
(Swedish)
Switzerland| Warranty service and support: 0800-55-54-54
(German, French, Italian)
Taiwan| 0800-000-702
(Mandarin)
Thailand| 001-800-4415-734
(+662) 787-3067 (Standard Charges Apply)
(Thai, English)
Turkiye| 444-04-26
(Turkish)
United Kingdom| Standard warranty support: 03705-500-900 ( local rate)
Standard warranty support: 08705-500-900
(English)
United States| 1-800-426-7378
(English)
Uruguay| 000-411-005-6649
(Spanish)
Venezuela| 0-800-100-2011
(Spanish)
Vietnam| 120-11072 (Toll Free)
84-8-4458-1042 (Standard Charges Apply)
(Vietnamese, English)

Appendix B. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
However, it is the user ‘s responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents.
You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place – Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information  contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development- level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Recycling information

Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling

Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and
Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to the Law for Promotion of Effective  Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCenter
ThinkPad
ThinkVision
Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies.
Other company, product, or service names may be trademarks or service marks of others.

Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacture Do not use the ac power cord for other devices.

References

• TCO Certified - the world’s leading sustainability certification for IT products
• Energy Efficient Products | ENERGY STAR
• Lenovo Official US Site | Laptops, PCs, Tablets & Servers | Lenovo US
• lenovo.com/healthycomputing/
• Regulatory Compliance | Recycling | Lenovo US
• Registration - Lenovo Support US
• Regulatory Compliance | Personal Computer Safety | Lenovo US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• Monitors Accessories - Reference Guide - Lenovo Support US
• ThinkVision E24q-30 - Overview - Lenovo Support US

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