MySonicWall Credentials Client Management Instructions

: June 24, 2024
: SONICWALL

Table of Contents

MySonicWall Credentials Client Management
Product Usage Instructions
SonicWall Capture Client and ConnectWise Command
About ConnectWise Command
SonicWall Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

MySonicWall Credentials Client Management

Specifications

Product Name: SonicWall Capture Client and ConnectWise Command Integration
Functionality: Integrates SonicWall Capture Client with ConnectWise Command tool
Compatibility: ConnectWise Command

Product Usage Instructions

About ConnectWise Command
ConnectWise Command is an IT automation solution that helps track and manage IT assets centrally.

Requirements

Install ConnectWise Command agent on endpoints.
Download Capture Client Agent MSI package from CC Console.
Download and store the Tenant Token for configuring ConnectWise Command.

Downloading the Package
Download all necessary files from the SonicWall Github repository.

Configuring ConnectWise Command

Navigate to Scripts section in ConnectWise Command.
Create a new script with specific details like script name, installer type, URL, package name, installation parameters, etc.
Save the script for future use in creating jobs to install Capture Client on devices.

FAQ

How do I find the tenantId/tenantToken for ConnectWise Command integration?
The tenantId/tenantToken can be found in the Capture Client console under Management > Tenant Settings.
What is the purpose of ConnectWise Command in this integration?
ConnectWise Command helps Managed Service Providers to secure, monitor, and manage endpoints remotely.

SonicWall Capture Client and ConnectWise Command

Integration Guide
This document describes how SonicWall Capture Client integrates with ConnectWise Command tool. This integration helps detect devices that don’t have Capture Client installed, install Capture Client on the endpoint via ConnectWise Command tool and displays that Capture Client is installed on the device details in the monitor and in device list page.

Versions:

About ConnectWise Command
Requirements
Downloading the Package
Configuring ConnectWise Command
Community Support

About ConnectWise Command

ConnectWise Command is an IT automation solution that helps companies track and manage IT assets from a single location. This document describes the steps that need to be performed to be able to configure the integration successfully. ConnectWise Command helps Managed Service Providers (MSPs/MSSPs) to secure, monitor, and manage endpoints remotely to reduce costs and improve service delivery

Requirements
Before starting the integration, make sure to:

Install the ConnectWise Command agent on the endpoints and is being reported in the ConnectWiseCommand console.
Download the Capture Client Agent MSI package from the CC Console.
Download or copy the Tenant Token while downloading the Client Installer and store it to use it during Configuring ConnectWise Command.
For more information, refer to Protection > Tenant Token section in Capture Client Protecting Assets with Security Policies Administration Guide.

Downloading the Package
Download all files from the folder CW Command Packaging under our SonicWall Github repository:
https://github.com/sonicwall/sonicwall-captureclient- rmm/tree/master/ConnectWise_Command_RMM.

Configuring ConnectWise Command

Navigate to the Scripts section in ConnectWise Command and create a new script from Add > Add from the template and select Create own application from the list of templates
Add the below details to create the script:
Script Name: SonicWall Capture Client Deploy Windows, add description
Choose Type of Installer: Installer
Choose https for download details and add the url,
https://captureclient.sonicwall.com/api/clientapp/[tenantId]. Steps to find tenantId are given below.
Type of application: MSI package
Package/Exe Name: Downloaded Capture Client msi from Management > Client Installers and rename it to SonicWall Capture Client.msi.
Installation parameter:
For Capture Client Windows Agent version 3.7 and earlier: /l*v
C:\Capture\CaptureClientMSILog.txt /qn /promptrestart TOKENID=[tenantId]
For Capture Client Windows Agent version 3.8 and above: /l*v
C:\Capture\CaptureClientMSILog.txt /i tenantToken= /qn
Save the script
The script can be used to create jobs and in turn install Capture Client on devices.
When choosing the above created script, the tenantId/tenantToken is mandatory for the sites. For example, while creating a job for auto install of Capture Client on a given site the tenantId/tenantToken is equivalent to a site. The values for these variables can be found in the Capture Client console under the respective tenant. The tenantId/tenantToken can be found in the Capture Client console under Management > Tenant Settings.
NOTE :
Please make sure you use the right TenantId/tenantToken or the client will be installed under different (wrong) Tenant.
Starting from Capture Client Agent version 3.8, use tenantToken parameter instead of TenantId used in 3.7 and earlier versions.
TIP: To know more about Capture Client Installation via Command Line Interface or PowerShell, refer to this KB article

Community Support
Please post your queries to SonicWall community for any help. To participate in the SonicWall Community, visit https://community.sonicwall.com/technology- and-support and login using your MySonicWall credentials

SonicWall Support

Technical support is available to customers who have purchased SonicWall products with a valid maintenance contract.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year.

The Support Portal enables you to:

View Knowledge Base articles and Technical Documentation
View and participate in the Community Forum discussions
View Video Tutorials
Access MySonicWall
Learn about SonicWall Professional Services
Review SonicWall Support services and warranty information
Register at SonicWall University for training and certification

About This Document

NOTE : A NOTE icon indicates supporting information.
IMPORTANT : An IMPORTANT icon indicates supporting information.
TIP : A TIP icon indicates helpful information.
CAUTION : A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING : A WARNING icon indicates a potential for property damage, personal injury, or death.

ConnectWise Command Integration Guide

Updated – April 2024
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