BROMIC 2300W Platinum Smart Heat Electric Heater Instruction Manual

2300W Platinum Smart Heat Electric Heater

PLATINUM SMART-HEAT™

ELECTRIC HEATER SERIES II
BY BROMIC

INSTALLATION, INSTRUCTION

AND SERVICE MANUAL

AVAILABLE IN 2300W & 3400W VERSION

Original Instructions

IMPORTANT
READ THIS MANUAL CAREFULLY.
SEE INSIDE COVER FOR IMPORTANT
INFORMATION ABOUT THIS MANUAL. KEEP
INSTRUCTION WITH APPLIANCE FOR FUTURE
REFERENCE.

IMPORTANT

This manual contains important information about the installation, operation, and
maintenance of Platinum Smart-Heat™ Electric Heaters. Please pay close attention to
the important safety information shown throughout this instruction manual. Any safety
information will be accompanied by the following safety alert symbols:

DANGER,

WARNING,

IMPORTANT

• READ THIS MANUAL CAREFULLY before installing or
  servicing this product.

• Improper installation, operation, or maintenance can result in
  death, severe injury, or property damage.

• This appliance is intended for fixed installation with 220-
  240V AC single-phase power supply.

• Installation MUST be carried out by a licensed and authorized
  technician in accordance with local electrical codes.

• This product is intended for domestic and commercial use.

• Australian Registered Design 366537. International
  Registered Designs Pending.

Correct Disposal of this product

This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human health
from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of
material resources. To return your used device, please use the return and collection systems
or contact the retailer from whom the product was purchased so that they may organize
environmentally safe recycling.

Head Office: 10 Phiney Place, Ingleburn, NSW 2565 Australia
Telephone: 1300 276 642 (within Australia) or +61 2 9748 3900 (from overseas) Fax: +61 2 9748 4289
Email: enquiry@bromic.com Web: www.bromic.com/heat

Note: Bromic Pty Ltd reserves the right to make changes to specifications, parts, components and equipment without prior notification.
This installation, operation and service manual may not be reproduced in any form without prior written consent from Bromic Pty Ltd.

bromic.com/heat

IMPORTANT NOTES AND WARNINGS

WARNING

• IMPORTANT – Installation MUST be carried out by a
  licensed and authorised person.

• Improper installation, adjustment, or alteration and failure
  to follow the warnings and instructions in this manual could
  result in severe personal injury, death or property damage.

• The manufacturer is not responsible for any damage
  resulting from improper use. The manufacturer emphasises
  that this appliance should be used in a responsible manner
  and that all procedures, warnings, and safety instructions
  contained in this booklet should be followed strictly.

• The installer is to ensure that the requirements of the
  local authority, local electrical installation code, municipal
  building codes, and any other relevant statutory regulations
  are carried out.

• Do not place articles on or against this appliance.

• Do not use or store flammable materials near this appliance

• This installation, operation and service manual should not
  be removed from the site of installation. Installer should
  leave manual with the customer for future reference.

• A minimum safety distance of 1000mm should always be
  left in front of the appliance.

• This unit must be mounted at a minimum of 1800 mm
  above the floor.

• The appliance must not be located immediately below or
  in front of an electrical socket outlet. Heat radiated from
  the appliance may damage the electricity outlet or plug if
  placed incorrectly.

•  Any guard or other protective device removed for servicing
  (conducted by an authorised person) must be replaced
  before operating the heater.

• This appliance can be used by children aged from 8 years
  and above and persons with reduced physical, sensory or
  mental capabilities or lack of experience and knowledge if
  they have been given supervision or instruction concerning
  use of the appliance in a safe way and understand the
  hazards involved.

• Heaters are not intended to be installed in wardrobes.

• Children shall not play with the appliance.

• Cleaning and user maintenance shall not be made by
  children without supervision.

• Children of less than 3 years should be kept away unless
  continuously supervised.

• Some parts of this product can become very hot and cause
  burns. Particular attention has to be given where children
  and vulnerable people are present.

• Keep packaging materials out of reach of children

• Do not spray aerosols or flammable materials in the vincinty
  of this appliance while it is in operation

• Installation and repair must be carried out by a qualified
  and licenced service person only. The heater should be
  inspected before use and at least annually serviced and inspected by a qualified and licenced service person.

• Do not perform maintenance until heater has been turned
  off, power disconnected, and heater temperature has
  cooled to room temperature.

• Certain materials or items, when stored under or near the
  appliance, will be subjected to radiant heat and could be
  seriously damaged. Combustible materials eg. walls, floors,
  furniture, fixtures and plants must be kept a minimum of
  1000mm from the heater.

• Clothing or other flammable materials should not be hung
  from the heater or placed on or near the heater.

• Be sure the heater is not facing the ceiling or flammable or
  combustible substances/materials.

• This radiant heater is NOT intended to be installed on
  recreational vehicles and/or boats.

• Do not attempt to alter the unit in any manner.

• Remove transit protection before use.

• Never operate the heater in an explosive environment such
  as areas where petrol or other flammable liquids or vapours
  are stored.

• Do not paint any surface of the heater.

• Check for damage to the appliance regularly. The heater
  must not be used if the glass panel or any other part of the
  heater is damaged. If damage to the appliance is suspected,
  discontinue use immediately and contact the supplier or
  qualified person to repair.

• After unpacking, make sure the appliance shows no signs
  of visible damage or tampering. If the appliance appears
  damaged, contact the place of purchase for assistance.

• This appliance must only be used on a 220-240V AC singlephase
  power supply.

• Do not touch the heating surface at any time, even when
  the heater is turned off and has cooled down.

• Do not touch the heater with wet hands at any time.

• If the appliance has not been used, or will not be used, for a
  long period of time, disconnect power supply

• At the end of this product’s useful life, it must not be
  disposed of as domestic waste, but must be taken to
  a collection centre for waste electrical and electronic
  equipment. It is the user’s responsibility to dispose of this
  appliance through the appropriate channels at the end
  of its useful life. Failure to do so may incur the penalties
  established by laws governing waste disposal. Proper
  differential collection, and the subsequent recycling,
  processing and environmentally compatible disposal of
  waste equipment avoids unnecessary damage to the
  environment and possible related health risks, and also
  promotes recycling of the materials used in the appliance.
  For further information on waste collection and disposal;
  contact your local waste disposal service or the place of
  purchase.

• In case of direct connection to a supply line, a bipolar circuit
  breaker with contact opening distance of at least 3mm
  must be fitted upstream from the supply line. Contact an
  authorised service technician if you are unsure if you have a
  circuit breaker installed on the premises.

• Do not install the heater directly near a bathtub, shower
  or swimming pool. Any switches or controls must not
  be within reach of a person in the bathtub, shower or
  swimming pool.

• To maintain Ingress Protection Rating (IPX4), only IP44
  rated conduit fittings should be used for electrical
  installation.

• This product does not have a switch for electrical
  disconnection. A means for disconnection of the heater
  must be incorporated in the fixed wiring according to the
  local electrical codes.

• If the supply cord is damaged, it must be replaced by the
  manufacturer, its service agent or similarly qualified persons
  in order to avoid a hazard.

• This heater is not equipped with a device to control the
  room temperature. Do not use this heater in small rooms
  when they are occupied by persons not capable of leaving
  the room on their own, unless constant supervision is
  provided.

• Do not bend the electrical connection to the power supply

• Keep the cable away from sharp edges during handling and
  installation.

• Do not pull on the cable or subject it to traction force.

• Avoid physical shock & impact to the heater when handling.

• Do not apply any pressure on the glass surface.

• Keep the electrical connection area to the power supply
  clean.

• Ensure that the heating unit is not directly exposed to rain
  or water contact.

• Do not install or use the heater in any way other that
  indicated in the instruction leaflet.

• If any part of the instruction manual is missing or damaged,
  contact Bromic for a complete version.

• If you are unsure of any aspect of the installation, contact
  Bromic for advice.

PRODUCT OVERVIEW

The Platinum Smart-Heat™ Electric is designed to provide efficient spot heating for commercial and
residential applications.

The heaters are built with corrosion resistant materials, have electrical approval in Australia, and are rated to
IPX4 water Ingress Protection. Making the Platinum Smart-Heat™ Electric the perfect solution for a variety of
indoor and outdoor heating applications.

SPECIFICATIONS

Model| 2300W| 3400W

Part no.

| Black| 2620240| 2620245
White| 2620247| 2620248
Heat Output (Watts)| 2300W| 3400W
Power connection required (Volts/Amps)| 220-240V – A.C. –
50/60Hz – 9.6A|

220-240V – A.C. –
50/60Hz – 14.2A

Dimensions (WxHxDmm)| 840 x 182 x 54 mm|

1275 x 182 x 54 mm

Weight (kg)| 7.5kg| 10kg
Finish| Brushed Stainless Steel 304
Approval| Global-Mark GMA-103279-EA-001

PRODUCT FEATURES

• Ultra-thin and stylish design

• Efficient directional spot heating

• Heat Zones — one or more heaters can be switched
  on and off simultaneously from a single remote located switch

• Platinum Smart-Heat™ Electric Heaters can also be
  integrated into smart control systems

• Wind resistant & IPX4 water protection rating

• Suitable for outdoor and indoor heating applications
  such as restaurants, cafes, bars and clubs, factories,
  office spaces, designated smoking areas, public
  areas, hotels and more

• Standard Mounting – included with heater

• Optional Mounting – purchased separately from
  heater:
  ▪ Ceiling Recess
  ▪ Tube Suspension

HEATING INSTALLATION INSTRUCTIONS

CEILING & WALL MOUNTING

• Heaters must be installed according to the
  minimum installation clearances shown in these
  diagrams

• Heaters must be away from the fourth wall.

The stated clearance to combustible
materials represents surface
temperature of 65°C above room
temperature. Building material with a
low heat tolerance (such as plastic,
vinyl siding, canvas, tri-ply etc.) may
subject to degradation at lower
temperature. It is the installer’s
responsibility to assure that adjacent
materials are protected.

WARNING
MINIMUM DISTANCE BETWEEN
HEATERS MEASURED FROM EDGE OF
HEATER MUST BE AT LEAST 500mm

WARNING – Outdoor Installation

This heater MUST be permanently installed by
an authorised/licenced person. Do not perform
maintenance, or carry out installation or assembly
procedure while electrical power is switched on. Wait
2 hours after switching off the heater before handling.

WARNING – Outdoor Installation

Ensure that the heating unit is not directly
exposed to rain or water contact. For longest
product life and to maintain product appearance,
mount heater under cover and protect from rain
and weather.

OPTION 1

To exit the cable through the side of the wall
mounting bracket, start from step 1.
1. Unscrew and remove plug-in wall bracket (a).
2. Attach extra supplied cable gland into the same
hole from the outside of the bracket. Fasten in
place
with the metal cable gland nut from inside the
bracket
(b).
NOTE: Continue to step 3 below
OPTION 2
To exit the cable through the wall bracket directly
into your ceiling or wall cavity, start from step 3.
3. Attach mounting bracket to ceiling or wall using
fasteners appropriate for the surface (c). Ensure
the bracket is firmly secured with fasteners in all
4 holes before proceeding. For wall mounting ,
ensure the silver plug or cable gland (a) is facing
upwards.
! WARNING: The bracket mounting surface
MUST be protected from rain. This is necessary
to stop water entering the bracket & maintain
IPX4rating.
4. Ensure M6x14mm screws are inserted into both
sides of heater bracket with 6mm of the threaded
shaft exposed under the screw head (d).
5. For cable exit through the side of the wall
bracket: feed heater power cable through cable
gland in wall bracket (e).
NOTE: This is easier when the top of the cable
gland is
completely removed when feeding the cable
through the bracket. The cap can then be inserted
onto the cable for fastening.
6. For cable exit into the ceiling or wall cavity:
make a small hole in the black foam on the bracket
mounting surface to pass the cable through. Make
electrical connection now or feed cable into wall
or ceiling for subsequent connection (f). This is
described under ‘Electrical Installation’ on page 11.
7. Insert heater bracket into mounting bracket by
hooking M6 screws into place in mounting slots
(g).

8. To fix heater at desired angle, fully insert M3x10mm positioning screws (included with wall bracket) on
both sides of mounting bracket whilst holding heater in the desired position (h). The heater can positioned
straight, or be angled 30deg either way.
9. Fit the smaller cover over the heater bracket so that the slots pass over the shafts of the M6x14mm
mounting screws (i). Fit the larger cover over the smaller cover in the same way from the opposite side of
the bracket (j). Use angled covers if heater is angled. Use straight covers if heater is not angled.
10. Tighten mounting M6 screws firmly, ensuring covers fit snugly against the bracket on all sides (k).

CEILING RECESS (SOLD SEPARATELY)

WARNING
Instructions below are suitable for ceiling surfaces
10-30mm thick. For ceiling surfaces thicker than 30mm,
contact Bromic for alternative installation options.

WARNING
The heater shall, under no circumstance, be covered with
insulating material or similar material.

WARNING
Individual clearances to combustibles are fixed
minimums to each individual option and cannot be
combined between Option 1 and Option 2

WARNING
In ceiling recess installation, the heater must be
completely protected against water contact
from above.

WARNING
Joists, beams and rafters shall not be cut or notched
to install the heater.

WARNING
MINIMUM DISTANCE BETWEEN
HEATERS MEASURED FROM EDGE OF
HEATER MUST BE AT LEAST 500mm

1. Prepare ceiling cut-out with dimensions from images on P.9
to fit ceiling recess frame (a). Heater must be installed with
heater surface at least 2400mm above the floor level, with
500mm clearance to the nearest wall on all sides of the heater.
Minimum distances to combustibles within cavity must be
according to only one of the two options shown.
2. From below, bring ceiling frame up and into ceiling cutout.
Fasten ceiling frame into cut-out at both ends and centre using
appropriate screws (b). Which locator hole to use is dictated
by the thickness of the ceiling surface. The fastening screws
must be inserted into a strong material that can easily support
the weight of the heater. Your installation may require reenforcing
before the frame can be safely installed.
3. Unscrew and remove plug-in wall bracket. Attach extra
supplied cable gland into the same hole from the outside of
the bracket. Fasten in place with metal cable gland nut from
inside the bracket (c).
4. Feed heater power cable through cable gland from inside of
wall bracket (d).
5. Ensure M6x14mm screws are inserted into either side of
heater bracket with 6mm of the threaded shaft exposed under
the screw head. (e).
6. Insert heater bracket into mounting bracket by hooking M6
screws into place in mounting slots (f).
7. Fix heater to bracket in straight position using M4x10mm
positioning screws on either side of mounting bracket (g).
Ensure M6 screws are sitting fully in the mounting slots (as if
the heater were hanging from the wall bracket).
8. Fit the smaller, straight cover over the heater bracket so
that the slots pass over the shafts of the M6x14mm mounting
screws (h). Fit the larger cover over the smaller cover in the
same way from the opposite side of the bracket (i).
9. Tighten mounting screws firmly, ensuring covers fit snugly
against the bracket on all sides (j).
10. Firmly tighten cable gland in wall bracket so that cable
does not move when pulled.

CEILING RECESS (SOLD SEPARATELY)

11. Attach the bracket end-cap to the wall bracket using the
4 M5 screws and nuts provided (k).
12. Carefully remove the 4 M5 screws fastening the heater
mounting bracket to the back of the heater. Be careful not
to move or put any force on the bracket. Place the 2 halves
of the ceilling recess mounting plate over the screwholes.
Re-insert the screws & tighten firmly. (l)
13. Make electrical connection from heater to power supply.
This is described under ‘Electrical Installation’
14. Raise one long side of heater up into ceiling frame cavity
& then raise whole heater into cavity. (m)
15. Rotate the heater into level position in the ceiling cavity
(n) and then lower down onto the ceiling frame . Ensure
the heater brackets are hooked over the ceiling frame and
sitting in the slots on both sides. (o)

TUBE SUSPENSION

• Heater must be installed with heater surface at
least 2400mm above the floor level.
• Installation is identical to ‘Ceiling & Wall Mounting’
above.
• Use ceiling bracket (sold separately) instead of
mounting bracket supplied with heater.
• Ceiling pole only suitable for ceiling mounting. Do
not wall mount.

ELECTRICAL INSTALLATION

WARNING
This heater MUST be permanently installed by an
authorised/licenced person. Do not perform
maintenance, or carry out installation or assembly
procedure while electrical power is switched on.

WARNING
ELECTRICAL SHOCK HAZARD! Serious injury or death
may occur. Disconnect from electrical supply before
installing or servicing this heater. Read and follow
installation clearance requirements outlined in this
manual. The appliance MUST be connected to a properly
grounded electrical source.

ELECTRICAL INSTALLATION

1. Check product label for correct voltage and wattage to
ensure sure power source conforms to the heaters
requirements.
2. Use appropriate power supply cables for the heaters’
voltage and wattage. The fixed wiring must be
positioned away from & protected from the enclosure of
the heater.
3. Make all connections in accordance with local electrical
code regulations. For outdoor installation, all
connections must be made in accordance with local
electrical code regulations for outdoor wiring. Only use
wiring components approved for outdoor use with
minimum IPX4 rating.

For wiring instructions using Bromic Platinum Smart-Heat Electric Wireless Dimmer 2620276-1 or ON/OFF Control
2620275-1 refer to instructions provided with controller.
IMPORTANT: Electronic dimmer controls generate heat during operation. For Bromic heaters installed Bromic Smart-
Heat Electric Wireless Dimmer 2620276-1 or ON/OFF Control 2620275-1 it is essential to ensure dimmers are mounted
in a clean, dry and well ventilated position with clearance on all sides. It must be ensured the dimmers are not
installed in a confined space, close to other heat generating appliances or in the case of a multi-dimmer installation,
not too close together. Dimmers must remain cool at all times. Please consult Bromic dimmer installation instructions
for further details or for further questions please contact Bromic technical support services.

SERVICING

WARNING
ELECTRICAL SHOCK HAZARD!
Serious injury or death may occur. Disconnect from
electrical supply before servicing this heater.

WARNING
Servicing and maitenance MUST be carried out by an
authorised and licenced service person only.

WARNING
If the supply cord is damaged, it must be replaced
by Bromic, a service agent of Bromic or similarly
qualified persons in order to avoid a hazard. Contact
Bromic for further information on replacement of the
supply cord.

MAINTENANCE

For longest product life, and to maintain product
appearance, mount heater under cover and protect from
rain and weather whenever possible.
The exterior housing of the heater should be cleaned
regularly. To clean the appliance; ensure heater is off, and
has been off for at least 2 hours after operation, before
wiping off any dirt/dust with a soft damp cloth.
Salt in the air can cause rusting of metal, especially at
locations near the coast. Additional cleaning of the heater
with a soft damp cloth fortnightly will aid in maintaining the
product’s appearance.

TROUBLESHOOTING

SYMPTOM| POSSIBLE CAUSE (S)|

CORRECTIVE ACTION

---|---|---
No heat| 1. Improper connection|

1. Check connection to power supply

Not enough heat| 1. Heater too small for application 2. Heater mounted too high or too far|

1. Add additional heater(s)
2. Decrease mounting height or distance

Too much heat| 1. Heater too large for application 2. Heater mount too low or too close|

1. Replace with smaller heater
2. Increase mounting height or distance

References

• Luxury Commercial & Residential Outdoor Heaters | Bromic Heating USA
• Luxury Commercial & Residential Outdoor Heaters | Bromic Heating USA

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