eureka NEW400 Series Wet Dry Vacuum and Floor Washer Owner’s Manual

eureka NEW400 Series Wet Dry Vacuum and Floor Washer

Where to find important vacuum information Keep this information

• Write the model, type, and serial number here: ————————-
• Date of purchase (keep your receipt) ————————-
• Model number and type ——————————-
• Serial number —————————
• Find these numbers on a label on the middle back side of the vacuum cleaner. Refer to these numbers when ordering parts and accessories or if service is needed.
• This Owner’s Guide provides important instructions to prolong the life of your Eureka vacuum wet/dry cleaner.
• Registration: To register your product visit www.eureka.com and click on the ‘Register Your
• Product’ link in the top right corner.
• Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
• Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.

IMPORTANT SAFEGUARDS

• When using an electrical appliance, basic precautions should always be followed, including the following:
• READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING

• Failure to follow the warnings and instructions may result in electric shock, fire, and/or serious injury.
• Do not use outdoors.
• Do not handle chargers, including charger plugs, and charger terminals with wet hands.
• Prevent unintentional starting. Ensure the switch is in the off-position before picking up or carrying the appliance.
• Carrying the appliance with your finger on the switch or energizing the appliance that has the switch on invites accidents.
• Do not touch the nozzle when the vacuum cleaner is on. Do not put any objects into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
• Do not operate the vacuum cleaner or charger if it has been damaged in any way. If the vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call the Eureka Customer Service HELPLINE at 1-800-282 2886.
• To avoid excessive heat and damage to the unit or battery, the vacuum cleaner will not operate while charging.
• Do not allow it to be used as a toy. Close attention is necessary when used by or near children.
• Use only as described in this manual. Use only the manufacturer’s recommended attachments.
• Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.”
• Do not pull or carry the charger by a cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Do not run the appliance over the cord. Keep the cord away from heated surfaces.
• Do not use extension cords or outlets with inadequate current-carrying capacity for the charger.
• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.
• DO NOT MUTILATE OR INCINERATE BATTERIES. THEY BECOME DANGEROUS AT HIGH TEMPERATURES.
• Liquid ejected from the battery may cause irritation or burns. If the liquid gets on the skin, (1) seek medical attention, (2) wash quickly with soap and water, and (3) neutralize with a mild acid such as lemon juice or vinegar. If the liquid gets into the eyes, flush them immediately with clean water for a minimum of 10 minutes.
• When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws, or other small metal objects, that can make a connection from one terminal to another.
• Shorting the battery terminals together may cause burns or a fire. This product is functioning at a temperature range of 40°F – 104°F.
• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 266°F may cause an explosion.
• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions.
• Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
• Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
• The terminals on both the vacuum cleaner and battery should be kept free and clear of objects. Do not insert metal objects inside the terminals.
• This vacuum cleaner creates suction. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without filters in place.
• Use extra care when cleaning stairs.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.

SAVE THESE INSTRUCTIONS

• Store vacuum cleaner and charger indoors in a cool, dry area.
• To avoid electric shock and/or cleaner damage, do not be exposed to weather elements.
• Keep your work area well-lit. Unplug electrical appliances before vacuuming them.
• Overcharging, short-circuiting, reverse charging, mutilating, or incinerating the cells and the batteries must be avoided.
• If a cell or a battery has leaked or vented, it should be replaced immediately using protective gloves.
• If and when necessary, these cells or batteries must be replaced with identical new ones from the same manufacturer.
• If a cell or a battery to be replaced is connected with other cells or batteries in series, it is recommended that the other cells or batteries be replaced with new ones at the same time.
• Reverse polarity installation of the cell or the battery in the end product must be avoided.
• Do not incinerate this appliance even if it is severely damaged.
• Contact local waste facility before discarding in trash.
• Always use Eureka cleaning solution in your machine, other cleaning solutions may damage the machine and void the warranty.
• Do not use an excessive amount of cleaning solution or it may cause internal damage to the machine.
• Do not immerse in liquid. Use only on surfaces moistened by the cleaning process.
• Use only on level surfaces for optimal cleaning results.
• Do not use to pick up toxic substances (solvents, ammonia, gasoline, chlorine bleach, acidic substances, drain cleaner, etc.).
• Do not lift, carry, or shake appliances while in use.
• When in use do not lay the machine down flat or on its side to prevent the dirty water from flowing into the motor.

What Comes in the Carton

Description of LED

List of Accessories

Accessories Description

Cleaning brush

• Bristle brush at one end, which is used to clean stubborn dirt attached to the waste water tank and pipes below;
• A rotating blade at the other end is used to clear tangled hairs from the roller brush.

Cleaning solution

• Easily remove grime and sticky messes from types of surfaces like hardwood, vinyl, ceramic tile, laminate floors, and more.
• Add one or two capfuls of cleaning solution to a full tank of clean water.

Accessory rack

• Insert the accessory rack protrusion against the base recess
• Used to store and dry roller brush, cleaning brush, and filter.

Base

• Used to store the floor cleaner and to be used in conjunction with the self-cleaning function of the cleaner.

How to Assemble Your Vacuum Cleaner

• Insert the end of the handle into the port of the main unit in the vertical direction until there is a click sound, which indicates that the installation is successful;
• Put the machine in an upright state, hold down the release button of the clean water tank with one hand, and remove the tank with the other hand;
• Open the cover of the clean water tank, pour tap water into the tank, and if desired add one to two capfuls of Eureka cleaning solution.
• Put on the cover of the clean water tank;
• Install the clean water tank on the machine with the cover side inward until there is a click sound, which indicates that the installation is successful.

How to Operate Your Vacuum Cleaner for Cleaning

CAUTION

Never operate a vacuum cleaner without tanks, filters, brush roll, and brush roll cover in place.

• Recline the machine by stepping on the floor nozzle and pulling back on the handle.
• Turn the machine ON or OFF by pressing the ON/OFF button briefly; (There will be a 3s delay when the machine is switched off.
• The machine begins in standard mode by default; press on the Mode button to switch between modes.

Dirty water detection alarm

• When the dirty water reaches the MAX line and the float floats up to block the suction port, an ON/OFF button LED flashes purple. Please empty and clean the dirty water tank before resuming use.

Upright and Pause

• This machine is equipped with an upright detect function, when the machine is placed upright, it will stop running and enter into standby mode.
• The machine will shut down automatically after 3 minutes if in operation during standby mode.

Using Self-Cleaning Function

CAUTION

• Never operate a vacuum cleaner without tanks, filters, brush roll, and brush roll cover in place.
• Do not remove the dirty water tank until after using the self-cleaning function as this will allow remaining debris under the brushroll and in the tube to be sucked into the dirty water tank.
• After you are done cleaning, put the machine on the base, press and hold the self-clean button for about 3 seconds, and the machine starts self-cleaning, which will run for 60 seconds.
• After self-cleaning, empty and clean out the dirty water tank. To stop the self-cleaning function in advance, press the Self-cleaning button or the ON/OFF button.

Note:

1. Place the machine on the base when self-cleaning to avoid injuries from tipping.
2. There will be a 3-second delay when the machine stops self-cleaning.
3. For better cleaning of the brush, the side walls of the suction port, and the pipes, a large volume of water is used, and it is normal for a small amount of water to be left in the base when the self-cleaning is finished.

Charging the machine

1. Once cleaning is completed, remove the brush roll, brush roll cover, and filter, rinse them, and allow them to dry thoroughly.
2. Wipe the base dry and place the machine on the base.
3. Insert the charging end of the adapter into the charging port (as shown in the figure), and connect it to the power supply.
   • The ON/OFF button indicator color will change with the power level increasing during charging.
4.  It takes approximately 5 hours to fully charge the unit.
   • The ON/OFF button blue indicator will go out.
5. When charging, keep it close to the corner of the wall to avoid tripping and other injuries.

How to Clean Dirty Water Tank

1. Push the button of the dirty water tank downwards with the thumb and pull it out at the same time to remove the tank;
2. Hold the tank with one hand and pull out the upper cover of the tank with the other hand;
3. Pour out the wastewater, rinse the tank, and use the tank brush to remove any remaining debris.
4. Take out the filter from the dirty water tank and remove and rinse any debris from the float.
5. Open the filter holder, and remove the filter；
6. Rinse the filter with clean water and allow it to dry for 24 hours and then reinstall on the float.
7. Once the dirty water tank is cleaned and dry, reinstall it back onto the machine until you hear a click, which indicates that the installation is successful.
   • (It is recommended to hold the machine with the other hand to avoid tipping when installing the dirty water tank)

Note: Empty and rinse out the clean water tank and allowed it to dry before reinstalling. Do not store the machine with water and or cleaning solution in the tanks.

How to clean the brush roll and cover

CAUTION

1. To remove the brushroll cover grasp the release button and pull up and forward.
2. Remove the brush roll by pulling up on the tab located on the left side.
3. Rinse brush roll and brush roll cover.
   • Use brushroll cleaning tool to help remove debris and her on the roller.
4. Wipe the brush roll chamber thoroughly to remove any debris.
5. Put the brush roll upright in the drying stand, let your brush roll, and cover dry thoroughly for 24 hours before reassembling.
   • Note:
   • The brushroll, brushroll cover, dirty water tank, clean water tank, lids, and filters are not dishwasher safe.
   • Please follow the cleaning instructions in this manual.
6. Install the brush roll by inserting the right end of the roller into the right side or the floor nozzle. Then insert it by aligning the tab on the left side with the slot and pressing it into place.
7. To reinstall the brush roll cover, tilt the window back and align both tabs on the lower edges of the cover with the slots on the floor nozzle then push in and downwards until it clicks into place.

LED Instructions

Note:

1. The machine must not be tilted so much that the brush is lifted off the ground, as this will cause dirty water to be sucked in by the vacuum motor and then sprayed out and back onto the ground.
2. Do not suck up large debris to prevent brush roll and suction port from clogging as this may cause a weakening of the suction power or stop the machine from working properly.
3. Before handling or transporting the machine, make sure that both the clean water tank and the dirty water tank are emptied of water, otherwise the machine will be damaged by water ingress.

Problem-Solving

• Make sure the vacuum is turned off and the power cord is unplugged.

NOTICE: Thermal cut-off

• This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating.

If the vacuum suddenly shuts off, proceed as follows:

1. Push the power switch off and unplug the vacuum.
2. Check the vacuum for a possible source of overheating such as a full dirty water tank, blocked intake passage, or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum.
3. After 30 minutes, plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the Eureka Customer Service HELPLINE at 1-800-282-2886.

obstacles in the nozzle
The clean water tank is empty| Add water to the clean water tank
The clean water tank is not installed in place| Reinstall the clean water tank
The floor brush doesn’t have water| The clean water tank is empty| Add water to the clean water tank
The clean water tank is not installed in place| Reinstall the clean water tank
The brush roll isn’t spinning| The brush roll is entangled with hair and other objects| Clean the brush roll
The dirty water tank is full| Clean up the dirty water tank
Low battery| Recharge the machine
The pipe is blocked| Clean up the pipe under the waste water tank
Suction power is weakened| The brush roll, brush roll cover, and waste water tank are not installed properly| Reinstall
The brush roll is entangled with hair and other objects| Clean the brush roll
The nozzle or pipe is blocked| Clean up obstacles in the nozzle
Dirty water tank filter is dirty or missing| Clean or install in the nozzle
Water leaking from the air outlet| The dirty water tank float is stuck| Empty tank and clean debris from the float
Water leaking from the bottom of the machine| A dirty water tank or filter isn’t installed| Reinstall the dirty water tank and filter

PARTS

The Eureka 2-year limited warranty

• Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of two years from the date of original purchase when used under the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of the immediate household and applies only to original purchases from Eureka-authorized resellers.
• What Eureka will do: Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka’s specifications for new parts.
• If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on the availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.

This warranty does not cover:

• Battery module and battery components. The battery module and its components are covered by a separate one-year limited battery warranty.
• Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as disposable dust bags, filters, drive belts, light bulbs, brush-roll, bristles, impellers, and cleaning.
• Damages or malfunctions resulting from improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration because of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God.
• This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty does not apply to any product that has been altered or on which the serial number has been defaced, modified, or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Obtaining warranty service:

• To obtain warranty service you must contact the Eureka Service Team, toll-free, at 1-800-282-2886 or email customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed.
• All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.

Shipping charges:

• You will be responsible for any initial shipping and insurance charges if the defective products) must be shipped for warranty service or warranty evaluation; however, Eureka or an Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty.
• When returning parts for repair, you must include the model, type, and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

• Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
• Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

The Eureka 12-month limited battery warranty

• Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this Battery Module to be free from defects in material and workmanship for a term of one year from the date of original purchase when used under the Eureka operating and maintenance instructions and normal household usage. This warranty is granted only to the original purchaser and members of the immediate household and is applicable only to original purchases from Eureka-authorized resellers.

What Eureka will do:

• Eureka will, at its option, repair or replace a defective Battery Module or battery part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka’s specifications for new parts.
• If Eureka elects to replace the Battery Module, the replacement may be a reconditioned unit. Depending on the availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.

This warranty does not cover:

• Normal wear and tear of the Battery Module and battery parts that require replacement under normal use.
• Damages or malfunctions resulting from improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration because of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty does not apply to any product that has been altered or on which the serial number has been defaced, modified, or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Obtaining warranty service:

• To obtain warranty service you must contact the Eureka Service Team, toll-free, at 1-800-282-2886 or email customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed.
• All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.

Shipping charges:

• You will be responsible for any initial shipping and insurance charges if the defective products) must be shipped for warranty service or warranty evaluation; however, Eureka or an Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty.
• When returning parts for repair, you must include the model, type, and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

• Any warranty that may be implied in connection with your purchase or use of the Battery Module, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
• Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the Battery Module. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
• This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

Technical Parameter

Discarding the vacuum and battery pack

• Before you discard this vacuum, dispose of the battery in an environmentally safe manner. Do not discard the battery with your regular household trash.
• Important battery disposal information.
• To find a disposal location nearest you, call 1-800-822-8837.
• Direct Current Symbol(Symbol IEC 60417-5031(2009-2))
• To preserve natural resources, please recycle or dispose of expired battery packs properly. This product contains a lithium-ion battery. It must be disposed of properly.
• Local laws may prohibit the disposal of lithium-ion batteries in ordinary trash. Consult your local waste authority for information regarding available recycling and/or disposal options.
• www.eureka.com
• Thank you for purchasing your new Eureka vacuum!
• Important instructions to reas assumers please take a few moments
• If you have questions about your new vacuum, please contact our customer service HELPLINE at 1-800-282-2886.
• We’re here to help!

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