Business Mobile With The Mypos Mobile App User Guide

: June 15, 2024
: myPOS

Business Mobile With The Mypos Mobile App

Specifications

Product Name: myPOS Mobile App
Compatibility: Android and iOS
Features: P ayment terminal, Online shop creation
Warranty : 1 year from the date of purchase
Return Policy: 60 days from the date of purchase

Make your business mobile with the myPOS Mobile App

Accept payments on the go
Make SEPA, SWIFT and internal transfers with ease
Manage your payment termi-nals and cards from anywhere
Receive push notifications upon important account activity
Monitor transactions in real time

Business-Mobile-With-The-Mypos-Mobile-App-01 MY POS Glass – your Android phone is now a payment terminal!

Take payments on your mobile phone with the myPOS Glass app!

Take contactless payments on the go – anytime, anywhere
Accept all kinds of EMV based credit, debit, prepaid Visa and Mastercard cards, and all digital wallets: Applе Pay, Google Pay, Samsung Pay
Use with no extra hardware –just an app on your phone
Get your money in seconds
Receive your first myPOS stan-dard Visa business card for free

Business-Mobile-With-The-Mypos-Mobile-App-01 myPOS Online

Create your free online shop and start selling anywhere

You choose how to name your online shop
Offer all payment and delivery methods to your customers
Pick from ready to use ecommerce website templates
We handle everything: from hosting & payments to secure checkout & shipping
Upload and manage your prod-ucts from anywhere
Your sales are fully synced in real time – whether in-person or online

Business-Mobile-With-The-Mypos-Mobile-App-03 Welcome to myPOS

The world of fast and secure payments!
Congratulations on purchasing your myPOS payment terminal a revolutionary device for securely accepting credit and debit card payments!

What’s in the box

myPOS payment terminal
А FREE myPOS business card|
Charger
Pre-installed and free-to-use myPOS DATA card

How to activate your myPOS device

Please keep in mind that to start using your myPOS device, you need to have a registered myPOS account at www.mypos.com.
More information on how to register a myPOS account, how to activate your device and start using it, as well as full technical specifications and data can be found online by visiting mypos.com/welcome or by scanning the QR code.

To activate your myPOS device you will need

Your myPOS device connected to the Internet via the pre-installed DATA SIM card or а Wi-Fi network
An Internet browser to access mypos.com
The smartphone linked to your myPOS account

The device can be activated either from your desktop account or the myPOS mobile app.

Mobile app activation

Step 1
Log in to the mobile app
Step 2
Click on the Devices menu and then at the “+” in the top right corner of your screen and choose “Activate myPOS device”. From there select myPOS device.
Step 3
Choose the device model you would like to activate, then enter the serial number found on the back of the device (for myPOS Pro, the S/N is located below the battery) and click “Next”.
Step 4
Enter the generated activation code on your device and click
“Activate”. Upon successful activation, your device will restart automatically. You are all set!

Desktop activation

Step 1
Log in to your myPOS account and go to the POS Devices > Activate device menu.
Step 2
Enter your device details to receive an activation code on your smartphone.
Step 3
Enter the generated activation code on your device and choose
“Activate”. Upon successful activation, your device will restart automatically. You are all set!
Step 4 (optional)
Activate your FREE myPOS standard business card received together with your device and get instant access to your money.
Log in to your account and go to the menu: Merchant Account > Cards, click “Activate card”. Enter the full card number, choose an account and currency to which you would like to link it and you will receive your card PIN via an SMS.

That’s it!
If you need help with any of these steps, please do not hesitate and contact us at help@mypos.com

Important

The product, including the myPOS device and myPOS business card, is not covered by Consumer law, including EC Directives on Consumer Protection and Distance Selling Directives. This product is not designated to consumers, meaning any natural person who is acting for purposes, which are outside his trade, business, craft or profession.
This product is characterised as financial services and is designated only for the purpose of accepting payments for services or goods offered by natural or legal persons with a legal business activity, acting as profes-sionals, sole traders, traders, merchants, self-employed or otherwise selling goods or services.

Warranty

The standard warranty period for the myPOS device is 1 year from the date of purchase. You can extend the warranty of your device from your myPOS account.
The warranty does not cover any cables, accessories, plugs, power supply units or other items, different from the myPOS device and myPOS busi-ness card included in the package.

Return policy
You have the right to return the full myPOS package within 60 days from the date of purchase. Please read the full Return Policy available at www.mypos.com.
If the myPOS device is not functioning, please send it for repair in line with the myPOS Return Policy. For detailed information about Repair
RMA (Return Material Authorisation) process, please contact myPOS Customer Support at help@mypos.com.

Stolen Device

If the device is lost or stolen, please disable it from your myPOS account, straight away and inform myPOS Customer Support immediately.

Disposal

You are not allowed to dispose of the myPOS terminal, including its battery or other components together with general household waste, but only in the specially designated places for disposal of electronic devices.
If you decide to stop using the myPOS terminal, we advise you to contact us with a request to deactivate your device from your myPOS Account.

Producers

SHENZHEN XINGUODU TECHNOLOGY CO. LTD., China
(myPOS Go, Go 2, Carbon)
FEITIAN TECHNOLOGIES CO. LTD., China (myPOS Pro)
PAX TECHNOLOGY LTD., China (myPOS Slim)

EC Declaration of conformity

The producer of the device declares that this product is in conformity with the relevant Union harmonization legislation: Health (Article 3.1(a) of the RE Directive), Safety (Article 3.1(a) of the RE Directive), Electromagnetic compatibility (Article 3.1 (b) of the RE Directive), Radio frequency spec-trum usage (Article 3.2 of the RE Directive).

The device is compatible with the essential and other requirements of EC Directives R&TTE 1999/5/CE and related EC Directives and carries the CE mark accordingly.

Importer
myPOS Services Ltd. Business Park Varna, B1, Varna 9009, Bulgaria

Certifications & EMV

Business-Mobile-With-The-Mypos-Mobile-App-10

Pricing and fees

Opening a myPOS e-money account is free of charge. There are no monthly or annual service fees, the merchant only pays for the services used. The fees for the myPOS services are displayed in the myPOS Account, at the footer of every page.
myPOS standard business card is issued free of charge, only operations made with the card are charged for. The transactions and withdrawals fees are listed in the myPOS Account. It is important to know that the fees for a myPOS standard business card are determined based on the currency of the card. Therefore, different fees will apply to the different cards linked to the merchant’s account.
The fees for myPOS acquiring services are listed in the myPOS Account, at the footer of every page. The fees are split into card-present (payments on a POS terminal) and card-not-present (online payments) fees.
All information related to our service pricing can be found on mypos.com by navigating to the Pricing menu.

Devices overview

Business-Mobile-With-The-Mypos-Mobile-App-11

Turn ON / OFF button
Magnetic strip card reader
USB slot for recharge cable
Chip-card reader
Display
Physical keys
NFC reader

Business-Mobile-With-The-Mypos-Mobile-App-12

Turn ON / OFF button
Magnetic strip card reader
USB slot for recharge cable
Chip-card reader
Display
Physical keys
NFC reader

Business-Mobile-With-The-Mypos-Mobile-App-13

USB slot for charge cable
Volume button
Turn ON/OFF button
Touchscreen
NFC reader
Receipt printer
Magnetic strip card reader
Chip card reader

Business-Mobile-With-The-Mypos-Mobile-App-14

USB slot for charge cable
Volume button
Turn ON/OFF button
Touchscreen
NFC reader
Receipt printer
Magnetic strip card reader
Chip card reader

Business-Mobile-With-The-Mypos-Mobile-App-15

USB Type C charging slot
Barcode scanner button
Infrared barcode scanner
Turn ON/OFF button
Volume button
Touchscreen
Chip card reader
Magnetic strip card reader
NFC reader

Installation and operation instructions

General handling/General safety information

You should always handle your card reader with great care.
For problem-free long-term operation, never subject your POS termi-nal to shock, vibrations or drops as they may result in malfunction and costly repairs.
You should place your card reader on a solid, dry and stable surface for impeccable operation.
You should take all necessary measures to keep your device away from liquids, spills, magnets, humid environments and moisture. Fail-ure to do so may result in device malfunction and costly repairs.
Always charge your myPOS payment terminal with the provided AC adapter and cable provided in the device box. Failure to do so may result in explosion or fire.
Before charging, make sure that the AC adapter and cable are working properly and that they are tightly connected to your payment terminal.
Always charge your POS terminal in a dry and well-ventilated area away from sources of moisture. Disconnect the AC adapter and cable once the battery is fully charged to ensure long battery life.
Do not damage the power cable and power adaptor. Never bend or twist the charging cable.
Never keep the AC adapter and cable in a humid environment as this may lead to corrosion and electric shock when charging your POS terminal.
Always plug and unplug your cables and chargers by holding onto the end of the cable.
Please check the power supply socket and whether it complies with terminal set voltage before inserting the AC socket.
Please do not insert any foreign material into any ports, as this will seriously damage the terminal.
Switch off the device immediately if it starts to emit smoke, unusual odours or strange noises. If you continue to use the device under these circumstances, there is a risk of fire and electric shock. In such cases, you need to send the device for repair.
The POS terminal does not contain any user-serviceable parts. In case of a malfunction, switch off your card reader immediately and have the device repaired by qualified personnel only. If you open and service your card machine at home, the warranty is rendered null and void.
The product is equipped with a Wi-Fi interface for wireless commu-nication. Never use the device in environments where it could cause interference (airplanes, etc.).
Please put the device, battery and equipment out of reach of children to prevent swallowing of parts by children, causing injury to children or others, or damage to the objects themselves.
Clean your card reader with a soft, slightly damp cloth by gently wiping it. Never use compressed air, harsh chemicals, cleaning solvents or strong detergents to clean the device as they may damage it.
It is forbidden to use the terminal in an illegal way.

Battery care

Even when you don’t use your card reader on a regular basis, we recommend to charge it once per month.
Avoid putting the battery in sunlight, smoke or a dusty environment.
Crushing, treading or throwing the battery into fire or liquid is forbid-den.
Replace the battery immediately if it is damaged (exothermic or distorted).
Charging temperature should be 0-40°C.
Do not store below -20°C or above 70°C.

POS security inspections

As a PCI-DSS requirement, recurrent POS security inspections are vital for the safety and well-being of your business. You need to run periodic audits on your POS devices and check whether they’ve been tampered with to prevent any data loss. If your device is lost or stolen, or you’ve detected any tampering with it, send an email to myPOS Customer Support at help@mypos.com and ciso@mypos.com in CC.
To find out more about how to keep your device safe and protected, take a look at our detailed FAQs on our website titled “POS device security inspections by merchants”.

Common fault process

If the proposed solutions can’t solve the problem or you have other ques- tions, please contact our Customer Support.

Business-Mobile-With-The-Mypos-Mobile-App-16 We retain the right to modify the Welcome Guide and improve the suffi-ciency and integrity of information contained therein of which you will be notified accordingly.
We shall not be held liable for the adverse effect of using the product without strictly following the guidelines in this Welcome Guide.
www.mypos.com | help@mypos.com

А new level of prestige with myPOS Platinum business cards

Choose premium features that suit your business needs

Learn more at:
mypos.com/en/business-card

myPOS online payment tools

Take payments online, by phone, email or SMS – just by having a myPOS account!

Accept payments 24/7

Let customers from around the world pay however they prefer, in different currencies and even while you sleep. Your business never closes with online payments.

No subscription costs

All online solutions come for free with every myPOS account. You pay a transaction fee only when you get paid with no setup fees or separate contracts.

Instant settlement

Accepted funds are credited instantly to your myPOS merchant account without any monthly fees.
Keep track of every payment Get detailed reports for every sale in your myPOS account and monitor transactions on the go with our free mobile app available for Android and iOS.

Peace of mind

We take security seriously

with client-side encryption, data tokenization and PCI DSS compliance. Not sure what we are talking about? That’s ok, it’s our job

myPOS Online

Create your free online shop and start selling everywhere

Shopping Cart Integrations

Start accepting payments at your e-commerce shop with our ready-to-use checkout plugins

Payment Request

Collect distant payments securely with Payment Request sent by email, text message or any other chat app

Pay Button & Pay Link
Use Pay Button and Pay Link to sell products and services online, even over email or SMS MO/TO Virtual Terminal

MO/TO Virtual Terminal

Get paid over emailor phone with MO/TO Virtual Terminal

Business-Mobile-With-The-Mypos-Mobile-App-21 Refer a business to myPOS and get £30 each!

You already know how myPOS helps your business grow. Share your experience, help others benefit from the myPOS payment solution and you will earn £30 for every successful referral as a thank you from us!
Once the new business buys a device through your referral link, from the myPOS Online shop, activates it and has been with myPOS for 30 days, you’ll receive your reward straight in your myPOS merchant account.