myPOS 938525 Pro Portable Card Reader Machine User Manual
- June 15, 2024
- myPOS
Table of Contents
myPOS 938525 Pro Portable Card Reader Machine
Introduction
Secured by a long-lasting battery and a high-speed thermal printer, myPOS Pro
offers strong performance powered by Android 10 and a quad-core processor.
Enjoy the flexibility of running your business on the go with 5GHz WiFi or 4G
data SIM connectivity.
To start using your payment terminal, you need to open a free e-money account
at mypos.com and then activate the myPOS Pro device.
If you need more than one device for your business, you can purchase and
activate additional myPOS devices. The funds from all devices will be
transferred to your myPOS account.
Scope
This user guide contains detailed information about your myPOS Pro device and instructions how to accept card payments. Below you can find a quick overview of the guide:
- Activation of your device
- Getting started – learn more about your device
- Manage your device – settings and update
- Accepting payments and even more – available services and built-in apps
- Warranty and return policy
The Quick User Guide does not include information about the technical specifications of the device. It is is provided separately in the myPOS Pro Technical Specifications & Warranty document.
Related Documentation
The latest version of this Quick User Guide can be found online at: mypos.com/en/troubleshooting/devices-additional- information
Activation
Every myPOS Pro device has a unique serial number. During the activation,
myPOS links the serial number of your myPOS Pro device to your myPOS account.
Once your new myPOS Pro device is activated, every transaction accepted with
it, will be credited to your myPOS account. You can link more than one myPOS
device to one e-money account. In this case, the payments accepted with all
myPOS terminals will be credited to the same myPOS account. Your myPOS Pro
device needs to be activated before you can start using it. To be able to
complete the activation process, the device must be connected to the Internet.
Your myPOS Pro can use the Internet connection of a wireless router or a SIM
Card.
Follow these simple steps to activate your device:
- Turn on the device
- Choose device language
- Choose type of connection:
- To connect to a Wi-Fi network, turn on the Wi-Fi connection to see all available networks. Once successfully connected to a network, you can proceed with the activation by tapping DONE.
- To connect to the Internet via the SIM card, turn off the Wi-Fi connection. If the SIM card is already inserted into your myPOS Pro device, it will automatically connect to the Internet. As soon as it’s successfully connected, the SKIP button will appear. You can proceed with activation by tapping on SKIP.
Activation code
The activation is a one-time process and requires an activation code generated
by myPOS to be entered manually on your myPOS Pro device To generate an
activation code, you will need to use the device’s serial number, which will
be displayed on the Device activation screen’ If you do not have a myPOS
account, please register at mypos.com and follow the instructions. If you have
a myPOS account, please log in to your account and go to menu POS Devices >
Activate device and follow the steps:
Step 1: Enter the activation code on your myPOS Pro device and press
„ACTIVATE“. Your device must be connected to the Internet to complete the
activation process.
Step 2: Upon successful activation, your myPOS Pro device will restart
automatically.
Congratulat ons! Your myPOS Pro device is now activated and ready to be
used. You can find the new device listed in your myPOS account, under the
“Devices” menu.
Note! You can change the selected device language and connection type at
any time through the Settings app.
Once your myPOS device is activated, it is permanently linked to your myPOS
account. Even if the device is stolen or lost, any processed payment
transaction will be credited to your account. In case your device is lost or
stolen, please inform our Customer Support Centre immediately.
Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
Status bar
The Status bar at the top of the Home screen provides device information (such as network status, battery charge, and time) on the right side and notification alerts on the left.
Notification panel
You will receive notifications about Configuration or System updates in the
Notification panel. You can access it from the Home screen.
- Drag the Status bar down to display the Notification panel.
- Swipe down the list to see notification details.
- To open an item, tap on it.
- To clear a single notification, drag the notification left or right.
- To clear all notifications, tap Clear all.
- Drag upward from the bottom of the screen or tap Back to close the Notification panel.
Quick Settings
The Notification panel also provides quick access to functions, such as Wi-Fi,
Bluetooth, Display brightness and allows you to quickly turn them on or off.
To view and adjust the additional Quick settings:
-
Drag the Status bar down to the bottom of the screen to display the Notification panel.
-
Change the brightness of the display or tap on any icon to turn the functionality ON or OFF or see additional features.
By holding the ON/OFF button, you can access the following quick settings:- Power off – tap to shut down the device
- Reboot – tap to reboot the device
Manage your device
Device settings
Settings app is divided into two general tabs – Device and Network. You can check or change the following settings of your myPOS Pro device using the Settings app, tab Devices:
- Sound – manage device sound volume or turn device sound ON or OFF
- Display – manage your device Home screen (Layout and Wallpaper), change sleep time and display brightness, change the font size
- Language – change the language of your device. Please note that this will effect not only the device interface but also the language of your print outs (receipts and reports)
- Battery – monitor battery status and health
- Installed apps – get information about the installed applications
- Print a test receipt
- Memory & storage – get information about memory and storage (System data, User data and Available space)
- Software update – in this menu you can check if there are any available updates of the system apps, such as myPOS OS, App market, Payment app, Settings app, Launcher, myPOS Remote). Keep your software up to date to get the best from your device. Latest software versions will help your myPOS Pro device run more quickly and efficiently, enable new features, fix bugs and prevent security vulnerabilities.
- About terminal – get information about device Name, Billing descriptor, TID, Serial number, Last STAN, Software version, Last date of update, Linked account. Also the following options:
- Configuration update
- Send log
- Reset device – reset your device and start using it with a different Store or myPOS account. Please have in mind that this will restore your default device settings and you will no longer be able to accept payments. To start using your device again, you will need to activate it.
Network settings
You can get information about the Data usage and manage the connectivity of
the device from the Network tab – change the connection type of your device
(WiFi, Bluetooth and Mobile Network).
APN Settings
- Open Settings and go to Network
- Select Mobile Network
- Click on Advanced
- Select Access point names
- Press + in the top right corner
- Enter the APN settings (Please, contact your network operator to get the APN settings)
- Press the 3 dots in the top right corner and choose Save
- Select the entered APN
Configuration update
Some of the changes of your device, made through your myPOS account, need additional update to take effect. In these cases, you will receive a notification for Configuration update. All you have to do is tap on the notification – the Settings app will open. Tap on Configuration update and wait until the update is downloaded and installed.
In some cases, configuration updates will be sent directly from myPOS in regard to newly released features and functionalities. Keeping your software up to date is important to get the best from your device.
System update
myPOS Pro Devices come with 5 system apps:
- myPOS OS app
- AppMarket app
- Payment app
- Settings app
- Launcher app
- myPOS Remote
Each time when there is a new version available for one off the apps installed you will receive notification. All you have to do is to tap on the notification and the Settings app will open. Tap on Update and then tap Install to install the update.
Send log from terminal
To send log from terminal, enter the Settings app, select About terminal and
press Send log.
Accepting payments and even
Built-in apps
We ship myPOS Pro devices with eight apps:
-
Payment app
Accept POS payments in a quick, innovative and secure way, track activity and generate reports. -
Private Label GiftCard app
Turn your products and services into gifts. Load, activate and accept payments with Private Label GiftCards hassle-free and within minutes. -
MO/TO Payment app
Accept card-not-present transactions with ease, track activity and generate reports. -
Cash register
Turn your POS device into a powerful cash register. -
Top-up app
Top-up prepaid services offered by more than 700 mobile operators in 141 countries across the globe. -
Settings app
Change your device settings with just a few taps. -
Payment request app
Request money from around the world by sending a payment request link via SMS or email. -
App Market
One-stop shop for business applications, designed exclusively for myPOS smart devices.
Accept payments
Your myPOS Pro device supports payments with contactless/NFC, magnetic stripe
and chip&pin cards.
Smart card
If the card has a CHIP, insert the card into the chip card reader located on
the right, with the CHIP facing towards the screen. If the card is not
recognised, an error message will be displayed. Smart cards usually require a
PIN code to confirm the transaction. If a PIN code is required, ENTER PIN
screen will be displayed. The myPOS Pro device will initiate the transaction
authorization process by communicating with myPOS. If the transaction is
approved by the issuer, confirmation message “Transaction successful” will be
displayed. At this point, you can remove the card from the reader and return
it to the customer.
Magnetic stripe card
Magnetic stripe cards are swiped with the magnetic stripe facing up through
the reader located at the top side of the myPOS Pro device.
Make sure that the card is inserted properly and the bottom of the card runs
firmly and at even speed. The speed of swiping the card must not be too slow,
as this can sometimes cause problems. If a PIN code is required, ENTER PIN
screen will be displayed.
If a chip card is swiped, the app will display a screen with instructions that
the card should be inserted into the chip reader.
The myPOS Pro device will initiate the transaction authorization process by
communicating with myPOS. If the transaction is approved by the issuer,
confirmation message “Transaction successful” will be displayed.
Contactless cards
Hold the card (or smartphone) approximately 3cm above the NFC reader of your
myPOS Pro device. When the contactless reader recognises the card, the four-
color indicators will flash. If the card is successfully read, all four
indicators will be on. After you hear a beep, you can remove the card and
return it to the customer.
If the card requires a PIN code, ENTER PIN screen will be
displayed.
Accept card-not-present (MO/TO) transactions
With your myPOS Pro device you can accept debit and credit card payments over
the phone or by email, no matter where your customers are. It’s convenient and
time-saving to get paid using the MO/TO app on your device. All you have to do
is fill in your customer’s card details and the due amount.
Find step-by-step instructions how to accept MO/TO transactions in the Built-
In Apps User Guide.
Sell and accept payments with private-label GiftCards
With the Private Label GiftCard app, you can load and check GiftCards balance. The app is pre-installed on the myPOS Pro devices and includes the following features:
- New GiftCard sale – load cards in seconds
- Void of GiftCard sale – void a sale at any time (if the card is not yet activated)
- Check GiftCard balance
- Accept payments and issue Refunds with Private Label GiftCards
- Track activity and generate reports
And even more! You can pay with Private Label GiftCards in all apps on your device. You can issue refunds and make MO/TO transactions as well.
Send payment request
Payment Request is an innovative online payment feature which enables you to
remotely accept payments from your customers. You can send a Payment Request
link by SMS or email. To send a Payment request, you just need to еnter the
mobile number or email address of the recipient, the amount and tap SEND. We
will generate and send a payment link to your customer. Your customer clicks
on the link and completes the payment on a secure checkout page. The funds
will be instantly settled to your myPOS e-money account.
Find step-by-step instructions how to send a Payment request in the Built-In
Apps User Guide.
Mobile Top-up
The Top-up service allows you to recharge or buy airtime for a variety of prepaid mobile services worldwide. Аll you need to do in advance is to make sure you have sufficient funds in your settlement account for the specific device. Your customer pays in cash and you provide a paper or electronic receipt for the service. Here’s how it works:
- Enter a phone number that your customer wants to top up
- Select a service provider from the list
- Choose a top-up amount
- Review all details and confirm
- Receive commission instantly in your myPOS account (depends on the service provider)
Warranty and return policy
Important: The product, including myPOS Pro device and myPOS Business card (“the product”) is not covered by Consumer law, including EC Directives on Consumer Protection and Distance selling Directives. This product is not designated to consumers, meaning any natural person who is acting for purposes, which are outside his trade, business, craft or profession. This product represents financial services and is designated only for accepting of payments for services or goods offered by natural or legal persons with a legal business activity, acting as professionals, sole traders, traders, merchants, self-employed or otherwise selling goods or services.
Replacement of myPOS package with defect
- Client must not open the POS device and must not try to repair the defect. This will be deemed as a defect caused by Client and the service provider will not be liable for its obligations under the Return Policy.
- You have the right to return the full myPOS package within 30 days from the date of receipt.
- Some Distributors may provide post-sale customer support and may be able to take back the defected myPOS Pro device. Please contact your Distributor or Agent first and check for post-sale customer support. In case there is not such, please proceed as instructed in the Return Policy.
- The guarantee of the service provider does not cover any cables, accessories, plugs, or power supply units or other items, different from the myPOS Pro devices and the myPOS Business card in the myPOS Package.
Please read the full text of the Return Policy available at mypos.com/legal prior to registration for the service and activation of the myPOS Package.
Important: disposal
You are not allowed to dispose any part of the myPOS Pro device, including its
battery, cables or other components with the general household waste. If your
myPOS Pro is not functioning, you have to send it for repair by following the
Return policy available at mypos.com/legal.
For more information
For full list of available documents visit: mypos.com/en/troubleshooting
/devices-additional-information
References
- Accept payments in-person and online instantly | myPOS
- Additional Information - myPOS Support Centre & FAQ
- Terms & Conditions | Accept Card Payments with myPOS
- Additional Information - myPOS Support Centre & FAQ
- Accept payments in-person and online instantly | myPOS
- Terms & Conditions | Accept Card Payments with myPOS
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