OBDSTAR DP550 Diagnostic Tool User Manual
- June 15, 2024
- OBDSTAR
Table of Contents
OBDSTAR DP550 Diagnostic Tool
Product Information
Specifications
- Operation system: Android 5.1.1
- CPU: RK3128 Quad-Core, ARM Cortex [email protected]
- Battery: 3700mAh, rechargeable polymer lithium battery
- Extension memory card: 32G Micro SD (TF) card supported
- LCD: 5.0 inch
- LCD resolution: 1024*600
- Touch screen: Capacitive touch screen
- Wi-Fi: supported
- Working temperature: -10 ~ 55 (14 ~ 131)
- Storage temperature: -20 ~ 70 (-4 ~ 158)
- Weight: about 0.76 Kg
- Dimension: 243mm148mm36mm
Product Usage Instructions
Chapter 1: Introduction
PRODUCT PROFILE
The product is a diagnostic tool for motorcycles, capable of detecting
faults in the electronic control system of most motorcycle models in Asia,
Europe, the United States, and China. It offers various diagnosis functions
such as reading and clearing DTCs, reading data streams, special functions,
and more. It is specially designed for Android platform with a clear and user-
friendly interface.
FEATURES
The product offers the following features:
- Diagnostic Function: It can detect faults in the electronic control system of motorcycles from different regions.
- Categories of Functions: Motorcycle diagnosis, IMMO, ODO Meter, RFID, Airbag Reset, Programmer, ECU Flasher, Other.
- Personal Center: User information and device configuration information.
- Upgrade: It can upgrade APK and diagnostic software when connected to Wi-Fi.
- Data Management: Includes features like My Data, Data Playback, Uninstall models, Diagnose Report, Picture Viewer, and File Management.
- Support: Equipped with a powerful database including Manual, FAQ, Log Upload, Team Viewer, etc.
- Settings: Contains various settings like VCI Info, Language, Unit, Workshop, Network Test, Clear cache, System Settings, DC Calibrate, and About.
Chapter 2: Getting Familiar with this Device
The Whole Set
The device is composed of a tablet computer, main test cable, and various
connector cables.
The Tablet Computer
The tablet computer has the following technical parameters:
- Operation system: Android 5.1.1
- CPU: RK3128 Quad-Core, ARM Cortex [email protected]
- Battery: 3700mAh, rechargeable polymer lithium battery
- Extension memory card: 32G Micro SD (TF) card supported
- LCD: 5.0 inch
- LCD resolution: 1024*600
- Touch screen: Capacitive touch screen
- Wi-Fi: supported
- Working temperature: -10 ~ 55 (14 ~ 131)
- Storage temperature: -20 ~ 70 (-4 ~ 158)
- Weight: about 0.76 Kg
- Dimension: 243mm148mm36mm
Accessories (Standard Configuration)
- Main test cable: The main line varies with product configuration. Refer to the product for the correct main test cable.
- Other Connectors: Used to connect the diagnosis socket of non-OBDII vehicles. Choose the connector according to the vehicle brand and models.
- DC Power Adapter (Output DC 12V/2A): To power the tablet by connecting an external power supply.
Chapter 3: Charging and Using Battery
Charging this Device
- Connect the included USB cable with charger.
- Plug the charger into an AC outlet.
- When the device is connected to a charger, the battery status icon will show it is charging.
- If the battery status icon shows the battery is full, unplug the charger from the device.
Using Battery
- If the battery has not been used for a long time or has run out of power, it may not turn on normally while charging. Please charge the battery for a while before using it.
- Using data service will cause more power consumption and shorten the standby time.
- The charging time of the battery varies with temperature conditions and battery consumption status.
- When the power of this device is low, a beep will sound as a reminder. When the battery is too low, the product will automatically shut down.
Tips: You may try the following to save power:
- When this device keeps unattended, press the POWER button to turn off the LCD.
FAQ (Frequently Asked Questions)
Q: What functions does the diagnostic tool offer?
A: The diagnostic tool offers functions such as motorcycle diagnosis, IMMO,
ODO Meter, RFID, Airbag Reset, Programmer, ECU Flasher, and more. It can
detect faults in the electronic control system of most motorcycle models in
Asia, Europe, the United States, and China.
Q: How can I upgrade the APK and diagnostic software?
A: You can upgrade the APK and diagnostic software by connecting the device
to Wi-Fi.
Q: What are the included accessories in the standard configuration?
A: The standard configuration includes the main test cable, other connectors,
and a DC Power Adapter (Output DC 12V/2A).
Q: How do I charge the device?
A: To charge the device, connect the included USB cable with charger, plug the
charger into an AC outlet, and wait until the battery status icon shows that
it is fully charged.
Q: Can I use the device while it is charging?
A: Yes, you can use the device while it is charging. However, using data
services may cause more power consumption.
Q: How long does it take to charge the battery?
A: The charging time of the battery varies with temperature conditions and
battery consumption status.
Q: What should I do if the battery is too low?
A: When the power of the device is low, a beep will sound as a reminder. If
the battery is too low, the product will automatically shut down.
User Manual
Chapter 1: Introduction
I. PRODUCT PROFILE
This device is a new Android-based vehicle trouble diagnostic device developed
for Internet applications. It inherits from CanDo advanced diagnosing
technology and it is characterized by covering wide range of vehicles,
featuring powerful function, and providing precise results. Through vehicle
diagnostic OBD connector and variant mobile intelligent terminals, it achieves
vehicle trouble diagnosis for full vehicle system of all supported car models.
Meanwhile, taking advantage of mobile Internet, this device integrates all
product resources and service of CanDo.
II. FEATURES
Diagnostic Function
It can detect the faults of the electronic control system of most motorcycle
models in Asia, Europe, the United States and China. Diagnosis functions
include: Read DTC, Clear DTC, Read data streams, Special functions, etc.
Categories of functions: Motorcycle diagnosis, IMMO, ODO Meter, RFID, Airbag
Reset, Programmer, ECU Flasher, Other, etc. Specially designed for Android
platform with clear and user-friendly interface.
Personal Center
User information and the device’s configuration information.
Upgrade
It can upgrade APK and diagnostic software when the device is connected to Wi-
Fi.
Data Management
It includes My Data, Data Playback, Uninstall models, Diagnose Report, Picture
Viewer, and File Management.
Support
Equipped with powerful database. Including Manual, FAQ, Log Upload, Team
Viewer etc.
Settings
It contains VCI Info, Language, Unit, Workshop, Network Test, Clear cache,
System Settings, DC Calibrate and About. III. GET FAMILIAR WITH THIS DEVICE
The whole set This device is composed of the tablet computer, main test cable
and some kinds of connector cables. The tablet computer
. TECHNICAL PARAMETERS Operation system: Android 5.1.1 CPU: RK3128 Quad-Core,
ARM Cortex [email protected] Battery: 3700mAh, rechargeable polymer lithium battery
Extension memory card: 32G Micro SD (TF) card supported
LCD: 5.0 inch LCD resolution: 1024600 Touch screen: Capacitive touch screen
Wi-Fi: supported Working temperature: -10 ~ 55 (14 ~ 131) Storage temperature:
-20 ~ 70 (-4 ~ 158) Weight: about 0.76 Kg Dimension: 243mm148mm36mm .
ACCESSORIES (Standard Configuration) Main test cable
Note: The main line varies with product configuration. The picture above is
for reference only.
Other Connectors Other connectors are used to connect the diagnosis socket of
non-OBDII vehicles. Please choose the connector according to the vehicle brand
and models. Here are some common connectors:
Note: Accessories vary with product configurations. Others accessories
DC Power Adapter (Output DC 12V/2A) – To power the tablet by connecting an
external power supply.
. CHARGING THIS DEVICE
1. Connect the included USB cable with charger. 2. Plug the charger into AC outlet. 3. When the device is connecting to a charger, battery status
icon is shown as in charging.
, indicating that the battery is
4. If the battery status icon is shown as
, it
indicates that the battery is fully charged.
5. Unplug the charger from this device.
USING BATTERY
If the battery has not been used for a long time or the battery has run out of
power, it may not turn on normally while charging, which is normal. Please
charge the battery for a while before using it.
Using data service will cause more power consumption and shorten the stand by
time.
The charging time of battery varies with temperature condition and battery
consumption status.
When the power of this device is low, a beep will sound as a reminder. When
the battery is too low, the product will automatically shut down.
Tips: You may try the following to save power:
When this device keeps unattended, press POWER button to turn off the LCD.
Shorten the standby time: open the main menu, choose “Settings” > “DEVICE” >
“Display” > “Sleep” to select a shorter standby time.
Decrease the brightness of LCD display: open the main menu, choose “Settings”
“DEVICE” > “Display” > “Brightness”, and then drag the slider to adjust it.
Change “Live wallpaper” into “Gallery”. Set Bluetooth off: open the main menu, choose
“Settings” > “Bluetooth”, and then toggle the switch to OFF. Lower the volume.
. POWERING ON/OFF THIS DEVICE
Powering on Press and hold [Lock/Power] button for three seconds to turn on
this device.
Powering off Press and hold the [Lock/Power] button. After clicking [Power
off], the system will shut down in a few seconds.
ABOUT DESKTOP
X. CUSTOMIZING YOUR DESKTOP
Adding items on the desktop
On the main menu, press and hold the desired item, the system will
automatically show its main desktop and a block will appear, then place the
icon into the block. Hint: If many applications occupy the desktop, hold and
press the desired one to move it to other extension desktop.
Moving items on the desktop
Hold and press the item to be moved. After a movable block appears on the
screen, drag it to the target location.
Deleting items on the desktop
Hold and press the desired item, “X Delete” appears in the upper middle of the
screen. Drag the item to “X Delete”. When the item and icon turn red and then
release it.
Changing your wallpaper
Hold and press a blank area on the desktop, a pop-up wallpaper will be shown
on the screen. Choose desired wallpaper. Click upper left corner ” to set
wallpaper”.
Creating a folder on the desktop
Drag one icon to another icon, the system will create a folder. Input the
folder name.
. HOW TO USE TOUCH SCREEN
Tap: Tap the corresponding item with your finger to confirm the selection or
start the application.
Long press: Long press the icon or input field to open the operation option
menu of the current interface.
Slide: Slide your finger horizontally or vertically on the screen.
Drag: Long press the selected item with your finger, and then drag the item to
any position on the screen.
. SCREEN AUTOROTATION
When performing operations such as browsing webpage, viewing images, if you
rotate this device, the screen will automatically change the display
orientation. To disable this function, click the “Settings” icon then the
“display” button. Select the option “Stay in landscape view”.
XIII. LOCK&UNLOCK
Locking the screen o When the device is ON, press the POWER button to lock the
screen. o The system will lock the screen automatically after this device
remains idle for a long time.
Unlocking the screen
Press the POWER button to activate the screen and then drag the lock to
“Unlock position.”
XIV. NOTIFACTION BAR
The notice bar is used to display some activities, messages to remind and
inform users.
Turn on the notification panel o When a new notification icon appears on the
status bar, slide the status bar downwards to open it. o In the notification
panel, click the desired notification item to open it.
Turn off the notification panel
When the notification panel is opened, click on the blank space of the screen
and the notification panel will automatically retract.
XV. INPUT METHOD
Set input method Enter main menu and then select “Settings”-> “Personal” ->
“Language & input” to Choose desired input method. The default input method
support powerful word stock engine, multiple keyboard mode. Gboard input
method and make input easier. You can also choose glide typing or voice
typing.
XVI. HOW TO SET AS AIRPLANE MODE
According to the regulations of some countries or areas, PC device must be
turned off before boarding on the airplane. The way to disable functions of
this device is to set it as airplane mode. In this mode, all wireless radio
waves will be off, including mobile network, Bluetooth and WLAN. Do one of the
followings to enable or disable airplane mode: Press the POWER button and
choose “Airplane mode” from the pop-up option menu.
Access the main menu, and choose “Settings” > “WLAN” > “More” > “Airplane
mode”.
Chapter 2: Upgrade
Notes: Ensure Internet connection is normal when updating. Besides, because of
many software, it may take several minutes, please wait patiently. 1.
Detecting System Upgrade The system APK automatically detects the version. If
there is a version update, a red dot is in the upper right corner of the
upgrade button. Click on the upgrade icon, a message “Whether to upgrade
software?” will pop up.
If you choose “No” not to upgrade, it will directly return to the main
interface; if you choose “Yes”, an installation confirmation message will pop
up. Click “INSTALL” to install the Upgrade APK. After the upgrade, a
disclaimer will appear. You can open the
software menu after “agree” with the Dislaimer.
2. Diagnostic Function Upgrade If more than one downloaded model diagnosis
software needs to be updated, check the box in front of the “software name” to
select all, then click the arrow button in the lower right. If you don’t want
to upgrade software, just unselect it, but the grey checked ones are basic
data which you cannot unselect. NOTE: The software provided in the following
operations is only for reference and guidance.
If the upgrade is done, there will appear a green circle in the Upgrade
column.
If you want to locate certain software when the list is long, there’s a search
box (fuzzy search) in the upper right for your convenience. Here’s an example
seaching for
“OBD”:
After the upgrade is completed, you can enter the diagnostic programming to
view the upgrade version description and the version number, and you can
perform related diagnostic operations and functions.
Chapter 3: Diag Notes
1. Connect VCI Connector
Procedure to connect VCI connector: 1. Locate the diagnostic socket on your
motorcycle. The connectors of the diagnostic socket of different models are
inconsistent. You need to use the corresponding model adapter. You can check
the approximate location of the model adapter in the diagnostic bitmap in the
software data. 2. Plug the diagnostic connector of this device into the
diagnostic socket.
2. Diagnosis Flowchart
For new users, please follow step 3 to operate and start using the product.
Connect the diagnostic connector ->user registration ->user login ->download
or upgrade software ->select function or vehicle type ->proceed diagnosis
3. Personal Center
Used to set up and manage account details, and you can view the dealer
information:
User Registration Enter the Personal Center interface, display the login
interface, click the “Register” button in the lower right corner to enter the
user registration interface. As shown:
Fill in the information in each field. After that, the registration is
successful, click “Login now!” If you have registered to be a member, click
“User login” to enter user login page. As the following picture shown:
User Login
After the registration is completed, fill in the account number and password
and click login:
Display personal basic information and modify information and password. Modify
Information
Change Password View Distributor Information
Click “Show Info” to view the Distributor Contact Information.
Recover Password Click on the forgotten password in the login interface to
enter the password recover interface, fill in the relevant information to
recover the
password.
Recharge CREDIT Click “Recharge CREDIT” to recharge through 2 contact methods.
Authorization Center
Click “Authorization Center” for the yearly subscription and configuration
update. (Note: this function is currently not active)
Order History
Click “Order history” to view the Order history.
4. Diagnostic Software Main Interface Introduction NOTE: This document is a
general manual, For specific menus of the diagnostic module, please refer the
actual software confauration of each model.
The main interface is divided into the following functions:
5. Diagnosis Click “Moto Diag” in the main interface to enter the function
selection and model selection interface, and enter the “All” menu path by
default. Different product configurations are equipped
with different software, please refer to the actual software. The software
provided in the following operations is only for reference and guidance.
Select the Favorites menu, click “+” to enter the interface of selecting
vehicle series of each area, check the box in the upper right corner of the
vehicle logo, and then click “Add” in the upper right corner of the interface
to add to Favorites.
To delete brands from the Favorites, click “-” to enter the interface of the favorite vehicle series. Check the box in the upper right corner of the vehicle logo, and then click “Delete” in the upper right corner of the interface to delete from Favorites.
Select from the menu, you can see all the downloaded software configured in
this device. The OBD II comes in the first position by default.
The following takes OBD II as an example to introduce how to start the
diagnosis. Click the OBD-II Engine icon under the menu
of other special functions and select the software version, as shown below:
After that, you will see the sorted menu. See an example below. You can select
the desired system and click Start, or use the Auto Detect button.
Select AUTO Detect to view the diagnostic menu. The diagnostic menu vary by
system.
1. Read vehicle information
Tap Vehicle information. As shown below:
2. Read Stored Codes Tap Stored Codes. As shown in the figure below:
3. Clear trouble codes
4. Read data stream
6. Data Management
You can enter File Management, Data Playback, Uninstall Model, Workshop and
Picture
Viewer.
My Data The user can view, copy, paste, delete, and rename data files through
this function. For example, backup ECU flash files and U disk
files.
Data Stream Playback Data stream has the function of recording and playback,
which can realize dynamic data comparison with the interface, and can easily
and quickly find the abnormal
data.
Uninstall Model You can uninstall related vehicle models;
Diagnosis Report
It contains your diagnostic report.
Picture Viewer You can browse the related pictures saved in this device.
File Management
You can view the related information in the files;
7. Support We have a powerful maintenance database and detailed product
introduction information.
Manual It exhibits the basic product information, instructions on diagnosis,
upgrade and other applications, additional explanations. Please doanload to
check the contents.
FAQ It summarizes some common problems encountered in the use of the product.
Doanload to check the
contents.
Log Upload Manually upload the log files generated by the abnormality when
diagnosing the vehicle.
TeamViewer
This application can realize remote hosting operation via the Third Party’s
software: “Quick Support” or “AnyDesk”. (If only the Quick Support is detected
when you need to use AnyDesk, you can access AnyDesk with the main menu in
home page.)
o Quick Support:
o AnyDesk:
Abnormal Feedback It is sorted by Feedback and Pending.
8. Settings It includes VCI Info, Language, Unit, Network Test, Clear cache,
Settings, DC Calibrate, About etc.
VCI Info
Language
Unit Workshop
Network Test The network test function is used for network connection failure
conditions during the use of this device. Click Network Test on the Settings
page, and confirm the prompt info to start.
The content to be detected includes network connection
status, DNS resolution status, server 1 status, and server 2 status. If the
tested item is normal, it will show green button with check mark.
Clear Cache
System Settings
DC Calibrate About
It displays the current software version and the product announcement.
. Wi-Fi
Chapter 4: Others
This function enables you to enjoy surfing on the Internet and downloading data from the Internet via Wi-Fi.
Setting Wi-Fi on o Open the main menu screen, choose “Settings” > “WLAN” o
When the WLAN sign appears blue, it indicates Wi-Fi has been activated
already.
Tip: To prolong the battery life, please switch Wi-Fi off when it keeps
unattended.
Connecting to WLAN
If this device is within range of WLAN, it can automatically detect and connect to current WLAN, select desired network and input password, then you can surf the internet via WLAN.
. BROWSER You can use any APP based on browse website and network.
Opening the Browser
Open main menu screen, and tap the browser. You can choose the desired
homepage or input the website address to browse.
o Tap to input or edit the web link o Web page display area o Tap to open
bookmarks, view history and saved
web pages. Browsering Webpage
o Open the browser. o Input the web address, and tap “Go” on the keyboard
to visit the website.
Tip: Alternatively, you can also tap, and then choose “Bookmarks/History” from
the pull-down list to choose the web link you want to access.
o After opening a webpage, slide the screen with your fingertip to view other
hidden content.
Zooming In/Out a Page
There are two ways to zoom in/out while browsing a webpage.
o Quickly tap the screen twice to zoom in.
o To zoom in manually, place two fingers on the screen and then spread them
apart. To zoom out, either double-tap again or place two fingers apart on the
screen and then pinch them together.
Saving Your Favorite Webpage to Bookmark
o While browsing a webpage, tap “Save to bookmarks”.
o Edit a label for the bookmark. o Tap “OK” to confirm and save it. Opening
Multiple Pages
, and choose
The browser allows you to open multiple web pages and you can toggle between these pages.
o While browsing a webpage, tap window.
and open new
o Another web page will be displayed in the new
window.
Customizing Internet Settings
While browsing a webpage, choose “Settings”, you can view or change browser settings, privacy&security setting and advanced setting etc.
. GALLERY
This option is used to manage pictures and video files.
Opening Gallery
Enter main menu screen, tap “Gallery” to access it. The system searches images
and videos in this device and SD card automatically, and categorizes it into
corresponding folders.
View a photo 1. Open the main menu screen, tap “Gallery”. 2. Tap the picture
folder you want to view. 3. Tap the desired image to browse. 4. Swipe the
screen rightwards or leftwards to view the next/previous picture.
. MUSIC
Music files are stored into 4 categories: Artists, Albums, Songs and Playlist.
Tap the desired music to display music. Tips: While playing, tap back button
to switch to other applications and the player will be running in background.
Open the status bar and choose the audio file to return to the player screen.
. CALCULATOR
You can use calculator to operate algorithm of plus, subtract, multiply and
divide, and function operation of sin, cos, tan and log.
. CALENDAR
This function lets you view calendar or create to-do events. Open the main
menu screen, tap “Calendar”. Swipe up and down to switch to month; Tap a day,
the followings can be done. Tap to refresh, search, and hide control and
setting.
. ALARMS
Adding an Alarm 1. Select “Alarm” on the main menu. 2. Tap to add alarms. 3.
Set the detailed information of the alarm. 4. Tap to pack up the alarm to
store the setting.
Deleting an Alarm 1. Open the main menu, and tap “Alarm”. 2. Tap the desired
alarm. 3. Tap to delete it.
Tips: After the alarm is deleted, you can choose to cancel delete alarm on the right side from the option menu.
Customizing Your Alarm 1. Click the “Alarm” icon on the main menu. 2. Tap menu
button, and then choose “Settings”. 3. Alarm volume: Set the volume of alarms.
4. Set the duration of alarm. 5. Set the duration the alarm snooze next time.
6. Volume buttons: set what these buttons function when pressed during an
alarm. 7. Set default ringtone: choose the alarm ringtone.
Countdown Setting
1. Tap on the main menu to choose count down alarm;
2. Set the time of countdown;
3. Tap to add count down alarm, and tap to delete alarm;
4. Tap to start count down, and tap count down;
to stop
Notice: after the countdown ends, the device will ring alarm sound.
Second Clock Setting 1. Click on the main menu to choose second clock; 2. Tap
to start second and clock, and tap to stop second clock; 3. Tap to reset
second time; 4. Tap on the right side to display the smaller unit counter of
second clock;
. ES FILEEXPLORER
You can manage SD card, browse by category and browse all music, picture,
video, document application, package, favorites, installation package,
management recommended through catalogue.
. DISPLAY
Brightness 1. Enter main menu screen, tap “Settings” > “Display”. 2. Tap
“Brightness” to enter. 3. Drag the slider leftward to lower the screen
brightness. Drag the slider rightward to increase the screen brightness.
Screen Autorotation 1. Enter main menu screen, tap “Settings” > “Display”. 2.
When setting the rotation of device, remain the orientation of the rotated
screen.
. Setting Screen Lock
You can set the screen lock pattern. When the screen is locked, it will not be
unlocked until you draw the right pattern.
1. On the main menu screen, tap “Settings” > “Security” > “Screen lock”.
2. There are several options available for your selection. To define a
pattern, follow the on-screen prompts to plot your pattern.
3. After drawing, tap “Confirm” to save your setting.
. APPLICATION
Viewing Installed Applications 1. On the main menu screen, tap “Settings” >
“Apps” to open the downloaded application list. 2. The following operations
can be done:
Tap the desired one to view the application information.
Tap and choose “Sort by size” from the pull-down menu, the applications will
be displayed in size order automatically.
Tap and choose “Reset app preferences” from the pull-down menu, a confirmation
dialog box will appear on the screen, tap “Reset apps” to proceed; tap
“Cancel” to abort.
3. To uninstall an application, tap it to enter the application information
screen.
4. Tap “Uninstall” and then follow the on-screen instructions to finish it.
Viewing the Running Applications 1. On the main menu screen, tap “Settings” >
“Apps”. Scroll the screen from right to left to RUNNING tab to open the
currently running application list. 2. The following operations can be done:
View the currently running applications; Tap any one to stop it.
. LANGUAGE&INPUT METHOD
Language Setting:
1. On the main menu screen, tap “Settings” > “Language & input”> “Language”.
2. Tap “Language” and choose the desired language in this device.
Input Method Setting: The device provides several kinds of input methods. Tap
setting before the desired input method.
XIII. SETTING DATE&TIME
This device is preset to use the network-provided date, time zone and time.
Note: If Automatic date & time is set as Use network-provided time, date, time
and time zone will not be defined.
1. On the main menu screen, and tap “Settings” > “Date & time”.
2. Tap “Set date”, and scroll the screen upwards and downwards until the
desired numbers appear on the highlight area.
3. Tap “Select time zone”, and choose the desired one from the time zone
list. Scroll the screen upwards and downwards to view more.
4. Tap “Set time” and scroll the screen upwards and downwards to adjust the
hour and minute. After setting, tap “Done” to confirm.
5. Select or deselect “Use 24-hour format” to switch between 12-hour format
and 24-hour format.
6. Tap “Choose date format” to choose the desired date of this device format
from the list.
XIV. RESTORING TO FACTORY SETTINGS
This option enables you to restore this device to the default factory
settings. Once it is reset, all data (including downloaded applications) will
be deleted. Note: Before resetting to factory data, please back up all
important data saved in your device.
1. On the main menu screen, tap “Settings” > “Backup & reset” > “Factory data
reset”.
2. Follow the instructions on the screen to proceed.
XV. STORAGE
To check the storage status of the device, tap “Settings”> “Storage” on the
main menu. Store the download content in the default browser to the download
content list.
XVI. APPS INSTALLATION/UNINSTALLATION
Installation: Put the application package under the root directory of SD card,
enter “File Manager” and then tap the desired package to start installing.
Uninstallation: Tap “Settings” > “Apps”, and choose the desired one to
uninstall.
Chapter 5: Remark Official statement: The names of other products mentioned in
this manual are intended to explain how this equipment is used, and the
registered trademark ownership still belongs to the original company. 1.
Trademark
CanDo International, Inc (hereinafter referred to as “CanDo”) has registered
trademarks in several overseas countries. CanDo is a registered trademark of
the Company. In addition, CanDo insists on independent research and
development and innovation, and is a national high-tech enterprise with
independent intellectual property rights. Other product and company names
mentioned in this product are trademarks owned by other companies.
2. Copyright Information
Without the written consent of the company, no company or individual shall
copy or back up this manual in any form (electronic, mechanical, photocopying,
recording or other forms).
3. Disclaimer
All information, specifications and illustrations in this manual are current
as of publication date. CanDo reserves the right to change it without prior
notice. The contents of the manual have been carefully reviewed, but it is
still difficult to guarantee the completeness and accuracy of the contents
(including but not limited to product specifications, functions and
illustrations). The Company shall not be liable for any direct, indirect,
special, incidental damages or any indirect economic damages (including but
not limited to loss of profits). NOTE: Before operating and maintaining the
equipment, please read this manual carefully, especially the safety
precautions.
4. Support
Website: www.candointl.com Service Hotline:
909-226-3611
5. Safety Information
For the safety of yourself and other people, and to avoid damage to the
equipment and the vehicle, all personnel operating the equipment must read and
follow the safety
precautions mentioned in this manual. Due to the variety of procedures, tools,
components and techniques used in vehicle maintenance, the different ways of
operation by staff, and the wide variety of diagnostic applications and
products tested by the device, this manual cannot predict every situation and
give safety advice. It is the automotive service technician’s responsibility
to fully understand the system being tested and to use appropriate repair
methods and testing procedures. When testing, you must use appropriate
operating methods, so as not to place yourself and others in the work area at
risk, or damage the equipment being used or the vehicle being tested. Before
using the equipment, please refer to and follow the safety information and
applicable test procedures provided by the vehicle or equipment manufacturer.
Please use the device according to the instructions in this manual, read,
understand and obey all safety information and tips in this manual. Please
read, understand and obey all the safety information and tips in the manual
and use the equipment according to the instructions in this manual.
6. Safety Instructions
The safety information stated here covers all situations that the company is
aware of. The Company cannot know, anticipate, or advise on all possible
hazards. The operator must ensure that the maintenance operations performed
under any circumstances will not cause harm to personal safety. DANGER: While
the engine is running, keep the service area well ventilated, or properly
connect the engine to the building’s exhaust system. Carbon monoxide produced
by the engine can cause slow reaction and even serious personal injury or
death.
7. Safety Warnings
Always perform vehicle diagnostics in a safe environment. Keep the diagnostic
tool dry and clean, and keep away
from gasoline, water and oily items. If necessary, clean the surface of the
device with a clean cloth dampened with mild detergent. Do not place
diagnostic equipment on the vehicle power distribution box, strong
electromagnetic interference may cause damage to the equipment. Please keep
this product away from magnetic devices, as radiation from magnetic devices
will erase the information stored in this product.
Do not use this product in places with high temperature and flammable gas
(such as at a gas station).
Do not use the device during a thunderstorm to avoid lightning strikes or
other injuries.
Never operate the diagnostic scanner while driving, as distraction may cause
an accident.
Wear ANSI-compliant safety goggles. Keep clothing, hair, hands, tools,
testers, etc. away from
running or hot engine parts. As vehicle emissions are bodily harmful,
diagnosis must be
performed in a well-ventilated place. Before starting the engine, make sure to
apply the parking
brake, use a barrier to block the front wheels, and put the shift lever in
neutral (manual transmission) or park (automatic transmission), so as not to
suddenly move forward and injure people when the engine is started. Exercise
extreme care when working around ignition coils, distributor covers, ignition
lines and ignition plugs. These components generate high voltages when the
engine is running. Equip special fire extinguishers for gasoline, chemicals
and electrical fires in the work area.
Do not connect or disconnect diagnostic equipment when the ignition switch is
on or the engine is running.
When disassembling and installing the programmable read-only memory (PROM),
the operator should wear a grounding metal strap, wrap one end of it around
the wrist, and clamp the other end on the vehicle body to avoid ECU circuit
failure caused by static electricity.
When servicing the vehicle, please refer to the instructions in the
maintenance manual, and operate in strict accordance with the diagnostic
procedures and precautions. Failure to do so may result in personal injury or
damage to the diagnostic equipment.
To avoid damage to the scan tool or the generation of erroneous data, please
ensure that the vehicle’s battery is sufficiently charged and that the
connection to the vehicle’s diagnostic seat is clean and secure.
Radio waves generated by this device may affect the normal operation of
implantable medical devices or personal medical devices such as pacemakers,
cochlear implant, hearing aids. If you are using these medical devices,
consult your manufacturer for restrictions on the use of this device.
In medical and healthcare settings where the use of wireless devices is
expressly prohibited, please follow the regulations of the location to turn
off the device.
The wireless device may interfere with the aircraft’s flight system, please
comply with the relevant provisions of the airline. When the use of wireless
devices is prohibited, please turn off this device.
This device and its accessories may contain small parts, please keep them out
of the reach of children. Prevent children from unintentionally damaging this
device and its accessories, or swallowing small parts that may cause
suffocation or other hazards.
8. Scanner Care
Keep this device and its accessories dry. Do not use a microwave oven or other
external heating equipment to dry it.
Do not subject the device and its accessories to strong shocks or vibrations,
so as not to damage the equipment and its accessories, or cause the battery to
burn and explode.
Do not expose the device or its accessories to excessively high or low
temperatures, otherwise it may result in malfunction, fire or explosion of the
device, battery and charger. When the temperature is below 0, the battery
performance will be limited.
Do not use potent chemicals, cleaning agents or strong detergent to clean this
device or accessories. Before cleaning and maintenance, please turn off the
device and disconnect the charger.
Do not disassemble the device and its accessories, otherwise the device and
accessories will not be covered by our warranty.
If the device hits a hard object or the device is subjected to strong external
impact and the screen is partially broken, do not touch or try to remove the
broken part, and please stop using it immediately and contact the designated
service station in time.
9. Usage of the Battery and the Charger
When charging is complete, disconnect the device from the power outlet device.
Do not connect metal conductors to the battery or touch the end of the
battery, so as to avoid short circuits and bodily injury such as burns caused
by overheating of the battery.
Do not place the battery or device around the heating equipment, such as a
microwave oven, oven or radiator.
Batteries may explode when overheated.
Do not disassemble or modify the battery to prevent the battery from leaking,
overheating, igniting or bursting.
If the battery leaks, do not expose your skin or eyes to the leaked liquid; if
the leakage gets on the skin or eyes, rinse immediately with clean water and
go to the hospital for medical treatment.
If the charger’s cable is damaged, please stop use it to avoid electric shock
or fire.
Do not throw the battery into the fire, otherwise the battery will catch fire
and explode.
10. Order Notification
Replaceable parts and optional accessories can be ordered directly from the
company’s authorized supplier, please specify the following when ordering:
Order quantity Serial number Part name
11. Customer Service Center
If you encounter any problem during the operation, please call our Service
Hotline: 909-226-3611.
12. Warranty
One Year Limited Warranty CanDo International, Inc (hereinafter referred to as
“CanDo”) promises to the original retail buyer of this product that within one
year from the date of delivery, if under normal use, this product or any part
proves to have material or workmanship defects that lead to equipment failure,
the company will repair or replace it (new or modified parts) for you free of
charge according to the situation with the proof of purchase. CanDo shall not
be liable for incidental or consequential damage caused by misuse, improper
operation or improper installation of the equipment. Because some countries or
states do not allow limitations on the duration of implied warranties, the
above limitations may not apply to you. The following are not warranted under
this limited warranty under any circumstances:
Any product damaged due to abnormal use or abnormal circumstances, accidents,
improper handling, human
negligence, unauthorized alteration, improper use, improper installation or maintenance, or improper storage; Products whose mechanical or electronic serial numbers have been removed, altered or damaged; Damage caused by exposure to high temperatures or extreme environmental conditions; Damage caused by connecting to or using accessories or other products not approved or authorized by the company; Defects in the appearance of the product, ornaments, or decorative or structural items such as frames and non-operating parts; Products damaged by external causes such as fire, mud, sand, leaking batteries, blown fuses, theft, or misuse of any power source.
Startup Failure
Chapter 6: FAQ
In case of startup failure, please connect the included DC power supply and the device will be able to power on while charging. If the battery is too low, it may take a few minutes. If the device is still unable to power on, please contact customer service department and return it to repair. If the temperature is lower than – 20, it is unable to power on. Please power on in a proper environment. After the device is turned on, it will not be affected by the temperature and can work smoothly.
2. Touchscreen Interference
In case of any abnormal touchscreen, please disconnect the power or restart,
or remove static. If the touchscreen is still abnormal, please contact
customer service department and return it to repair.
3. Slow or Failed One-Key Upgrade
Check if the Wi-Fi connection is normal and the signal is good. If good
network conditions cannot solve the problem, please check whether the upgrade
period has expired. If so, please contact customer service department to
resolve.
4. Crash
If any crash occurs, please long press power button for more than five seconds
to power off and then restart.
5. Test Failure
Solution: exclude software problems —– re-upgrade the latest software —-
unable to solve —- offer feedback —- Exclude vehicle problems —- vehicle
without any problem —- (if permitted) exclude main wire problems —- replace
the same
type of main wire —- confirm the device problem and send it back to repair
(along with the main wire).
6. Unable to Charge
Check whether the charger has 12 V voltage output. In case of no voltage or
abnormal voltage, please replace the charger; if it still doesn’t work after
replacement, please contact customer service department to repair (along with
the charger)
7. Software Upgrade
Solution: DP interface—-Personal center registration—-Login account—-Enter
Upgrade app—-Tick the software to be upgraded—-Tick batch upgrade (Detailed
steps: Support app–Product instruction–Diagnosis instruction and upgrade).
8. Software Delete
Solution 1: DP—-Data management—-Uninstall vehicle models—-Tick the vehicle
model to be uninstalled—Click delete mark in the upper right corner (Details:
See uninstall vehicle models in the sixth part of product
instruction/diagnosis instruction).
Solution 2: Enter the DP interface, click the vehicle logo, enter the software
version page, long press until a prompt appears, and finally select delete.
9. System Language Switch
Enter the multi-function interface from the multi-function icon on the
desktop, select “Settings” —“Language & input” –“Language” and then select the
desired language.
FCC Warning
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Any changes or
modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment. NOTE: This equipment
has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures: — Reorient or relocate the receiving antenna. — Increase
the separation between the equipment and receiver. — Connect the equipment
into an outlet on a circuit different from that to which the receiver is
connected. — Consult the dealer or an experienced radio/TV technician for
help.
Specific Absorption Rate (SAR) information: This device meets the government’s
requirements for exposure to radio waves. The guidelines are based on
standards that were developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. The standards include
a substantial safety margin designed to assure the safety of all persons
regardless of age or health. FCC RF Exposure Information and Statement the SAR
limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types:
This device has also been tested against this SAR limit. This device was
tested for typical body-worn operations with the back of the This device kept
0mm from the body. To maintain compliance with FCC RF exposure requirements,
use accessories that maintain an 0mm separation distance between the user’s
body and the back of This device. The use of belt clips, holsters and similar
accessories should not contain metallic components in its assembly. The use of
accessories that do not satisfy these requirements may not comply with FCC RF
exposure requirements, and should be avoided.