ReliOn Platinum Meter mySugr App User Guide
- June 15, 2024
- RELiON
Table of Contents
ReliOn Platinum Meter mySugr App
ReliOn Platinum Meter
Specifications
- Model : ReliOn Platinum
- Compatibility : Works with mySugr App
- Connection : Wireless connection via QR code
Product Usage Instructions
- Ensure you have a smartphone with the mySugr App installed. If not, download the mySugr App from the App Store or Google Play and create your mySugr account.
- Turn on your ReliOn Platinum meter.
- Using your smartphone, open the mySugr App.
- In the mySugr App menu, select “Connections”.
- Choose “ReliOn Platinum” from the list of availabledevices.
- Select “Connect Now” to begin the connection process.
- Follow the on-screen instructions to complete the connection.
- Once the meter is successfully connected to the mySugr App, data from your device will be imported automatically.
Frequently Asked Questions
-
Q: How do I download the mySugr App?
A: To download the mySugr App, follow these steps:
1. Open the App Store or Google Play on your smartphone.
2. Search for “mySugr” in the search bar.
3. Select the mySugr App from the search results.
4. Tap on “Download” or “Install” to start the download process.
5. Once the download is complete, open the mySugr App and create your mySugr account. -
Q: What should I do if the connection fails?
A: If the connection between your ReliOn Platinum meter and the mySugr App fails, try the following steps:
1. Ensure that both your meter and smartphone have sufficient battery power.
2. Make sure you are within range of your smartphone’s Bluetooth signal.
3. Restart your meter and smartphone.
4. Ensure that you have followed the connection instructions correctly.
5. If the issue persists, contact customer support for further assistance.
The convenience of connection.
Connect your ReliOn Platinum meter to the mySugr App to automatically import data.
- Using your smartphone, scan the QR code to download the mySugr App from the App Store or Google Play and create your mySugr account.
- Turn on Bluetooth® on your smartphone (if it’s not on already).
- Open the mySugr App, and select Connections on the menu. Select ReliOn Platinum, then Connect Now. Follow the step-by-step directions for connecting.
- After your meter is successfully connected to the mySugr App, data from your device is imported automatically.
MYSUGR is a trademark of Roche. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by the manufacturer is under license. All other product names and trademarks are the property of their respective owners. © 2022 Roche Diabetes Care. 362-57181-1022
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