Hisense AX3120GM 3.1.2CH Soundbar with Wireless Subwoofer User Manual

Hisense AX3120GM 3.1.2CH Soundbar with Wireless Subwoofer User Manual

1. Important Safety Instructions

The lightning ash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of scent magnitude as to constitute a risk of electric shock to persons.
⚠ The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

1.1 Safety

1. Read these instructions ­ All the safety and operating instructions should be read before this unit is operated.
2. Keep these instructions ­ The safety and operating instructions should be retained for future reference.
3. Heed all warnings ­ All warnings on the appliance and in the operating instructions should be adhered to.
4. Follow all instructions ­ All operating and usage instructions should be followed.
5. Do not use this unit near water ­ The appliance should not be used near water or moisture ­ for example, in a wet basement or near a swimming pool or similar location.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heaters, stoves, or other apparatus 11 the manufacturer.
9. The unit is supplied with a standard mains lead and moulded plug which for safety reason must into your wall socket, consult an electrician for replacement of the obsolete mains socket.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket or table specie by the manufacturer, or sold with the unit. When a cart or rack is used, use caution when moving the cart/ unit combination to avoid injury from tip-over.
13. Unplug the unit during lightning storms or when unused for long periods of time.
14. Refer all servicing to personnel. Servicing is required when the unit has been damaged in any way, such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the unit, the unit has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. This equipment is a Class II or double insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical earth.
16. Do not place liquid filled objects such as vases on the unit.
17. Minimum distance around the unit for sufficient ventilation is 5cm.
18. The ventilation should not be impeded by covering the ventilation openings with items, such as newspapers, table-cloths, curtains, etc.
19. No naked sources, such as lighted candles, should be placed on the unit.
20. Batteries should be recycled or disposed of as per state and local guidelines.
21. The unit can be used in moderate or tropical climates.

Caution:
– Use of controls or adjustments or performance of procedures other than those described herein, may result in hazardous radiation exposure or other unsafe operation.
– To reduce the risk of fire or electric shock, do not expose this unit to rain or moisture. The unit must not be exposed to dripping or splashing and objects filled with liquids, such as vases, must not be placed on unit.
– The mains plug/appliance coupler is used as the disconnect device, the disconnect device must remain readily operable.
– Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.

1.2 Warning

• The battery (batteries or battery pack) shall not be exposed to excessive hea direct heat sources.

• Before operating this unit, check the voltage of this unit to see if it is identical to the voltage of your local power supply.

• Do not place this unit close to strong magnetic

• Do not place this unit on the or receiver.

• If any solid object or liquid falls into the system, unplug the system and have it checked further.

• Do not attempt to clean the unit with chemical clean, dry or slightly damp cloth.

• When removing the power plug from the wall outlet, always pull directly on the plug, never yank on the cord.

• Changes or actions to this unit not expressly approved by the party responsible for compliance will void the user’s authority to
  operate the equipment.

• The rating label is pasted on the bottom or back of the equipment.
  This equipment should be installed and operated with minimum distance 20cm between the radiator your body.

⚠ Battery usage CAUTION
To prevent battery leakage which may result in bodily injury, property damage, or damage to the apparatus:

– Install all batteries correctly, + and – as marked on the apparatus.
– Do not mix old and new batteries.
– Do not mix alkaline, standard (Carbon- Zinc) or rechargeable (Ni-Cd, Ni- MH, etc.) batteries.
– Remove batteries when the unit is not used for a long time.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio f requency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits.

1.3 Supported Input Audio Formats

2. What’s in the Box

• Power cord quantity and plug type vary by regions.

• Images, illustrations and drawings shown on this User Manual are for reference only.
  Actual product may vary in appearance.

• Design and specifications are subject to change without notice.

3. Identifying the Parts

3.1 Main Unit

3.2 Wireless Subwoofer

3.3 Remote Control

4. Preparations

4.1 Prepare the Remote Control

The provided Remote Control allows the unit to be operated from a distance.

• Even if the Remote Control is operated within the elective range 19.7 feet (6m), remote control operation may be disrupted if there are any obstacles between the unit and the remote control.
•  If the Remote Control is operated near other products which generate infrared rays, or if other remote control devices using infrared rays are used near the unit, it may operate incorrectly. Conversely, the other products may operate incorrectly.

4.2 Replace the Remote Control Battery

1. Press and slide the back cover to open the battery compartment of the remote control.
2. Insert two AAA size batteries . Make sure the (+) and (­) ends of the batteries match the (+) and (­) ends indicated in the battery compartment.
3. Close the battery compartment cover.

Precautions Concerning Batteries

• Be sure to insert the batteries with correct positive “” and negative ” ” polarities.
• Use batteries of the same type. Never use
• Either rechargeable or non-rechargeable batteries can be used. Refer to the precautions on their labels.
• Be aware of your fingernails when removing the battery cover and the battery.
• Do not drop the remote control.
• Do not allow anything to impact the remote control.
• Do not spill water or any liquid on the remote control.
• Do not place the remote control on a wet object.
• Do not place the remote control under direct sunlight or near sources of excessive heat.
• Remove the battery from the remote control when not in use for a long period of time, as corrosion or battery leakage may occur and result in physical injury, and/or property damage, and/or fire.
• Do not use any batteries other than those
• Do not mix new batteries with old ones.
• Never recharge a battery unless it is

4.3 Placement and Mounting

Placement
A If your TV is placed on a table, you can place the unit on the table directly in front of the TV stand, cantered with the TV screen.
B If your TV is attached to a wall, you can mount the unit on the wall directly below the TV screen.
Note: The unit should be placed to avoid covering the signal receiver of the TV or the remote of TV can not work.

4.4 Mounting the Soundbar on the Wall

Note:

– Installation must be carried out by qualified personnel only. Incorrect assembly can result in severe personal injury and property damage (if you intend to install this product yourself, you must check for installations such as electrical wiring and plumbing that may be buried inside the wall). It is the installer’s responsibility to verify that the wall will safely support the total load of the unit and wall brackets.
– Additional tools (not included) are required for the installation.
– Do not overtighten screws.
– Keep this instruction manual for future reference.
– Use an electronic stud finder to check the wall type before drilling and mounting.

WARNING

• To prevent injury, this unit must be securely attached to the floor/wall in accordance with the installation instructions.
• Suggested wall mounting height: 1.5 meters.

5. Connections

5.1 Dolby Atmos®

Dolby Atmos® gives you immersive listening experience by delivering sound in three dimensional space, and all the richness, clarity, and power of Dolby sound. For more information, please visit dolby.com/technologies/dolby- atmos

5.2 DTS: X

DTS: X, the border sound is no longer constrained by fixed-position speaker placement or specific channel signals.
For using Dolby Atmos® / DTS: X Dolby Atmos® / DTS: X is available in HDMI eARC /ARC mode. For the details of the connection, please refer to ” HDMI Connection”. HDMI eARC /ARC

1. To use Dolby Atmos® / DTS: X mode, Your TV has to support Dolby Atmos® / DTS: X or HDMI audio passthrough.
2. Make sure that “Bitstream”, “RAW” or “No Encoding” is selected for bitstream in the audio output of the connected external device (e.g. Blu-ray DVD player, TV etc.).
3. While entering Dolby Atmos / DTS: X / Dolby Digital / PCM format, the soundbar will show DOLBY ATMOS / DTS: X / DOLBY AUDIO / PCM AUDIO.

5.3 Use the HDMI Socket

Some 4K HDR TVs require the HDMI input or picture settings to be set for HDR content reception. For further setup details on HDR display, please refer to the instruction manual of your TV.
Using HDMI to connect the soundbar, AV equipment and TV:

Method 1: Standard HDMI

– If your TV is not HDMI ARC-compliant, connect your soundbar to the TV through a standard HDMI connection.

1. Use an HDMI cable to connect the sound bar’s HDMI OUT (eARC/ARC) socket to the TV’s HDMI IN socket.
2. Use an HDMI cable to connect the sound bar’s HDMI IN socket to your external devices (e.g. games consoles, DVD players and blu-ray).

Method 2:
eARC / ARC (Audio Return Channel)
The eARC / ARC (Audio Return Channel) function allows you to send audio from your ARCcompliant TV to your soundbar through a single HDMI connection. To enjoy the ARC function, please ensure your TV is both HDMI-CEC and ARC compliant and set up accordingly. When correctly set up, you can use your TV remote control to adjust the volume output (VOL +/- and MUTE) of the soundbar.

Connect the HDMI cable from unit’s HDMI OUT (TV eARC/ARC) socket to the HDMI (ARC) socket on your ARC compliant TV. Then press the remote control to select HDMI eARC.

Tips:

• Your TV must support the HDMI-CEC and ARC function. HDMI-CEC and ARC must be set to On.
• The setting method of HDMI-CEC and ARC may differ depending on the TV. For details about ARC function, please refer to the owner’s manual.
• ARC only works with devices that are HDMI ARC capable as well as with an HDMI 1.4 cable (and higher).

5.4 Use the OPTICAL Socket

– Connect an OPTICAL cable to the TV’s OPTICAL OUT socket and the OPTICAL socket on the unit.

5.5 Connect to AUX Socket

A Use a RCA to 3.5mm audio cable to connect the TV’s audio output sockets to the AUX socket on the unit.
B Use a 3.5mm to 3.5mm audio cable to connect the TV’s or external audio device AUX socket to the AUX socket on the unit.

5.6 Connect Power

• Risk of product damage!
  Ensure that the power supply voltage corresponds to the voltage printed on the back or the underside of the unit.

• Before connecting the AC power cord, ensure you have completed all other connections.

• Soundbar
  Connect the mains cable to the AC IN socket of the main unit and then into a mains socket.

• Subwoofer
  Connect the mains cable to the AC INsocket of the subwoofer and then into amains socket.

5.7 Pair up with the Subwoofer

Automatic pairing
The subwoofer soundbar will automatically pair when they are plugged into the mains sockets
and turned on.
No cable is needed for connecting the two units.

NOTE:
– Do not press the PAIR button on the rear of the subwoofer , except for manual pairing.
– If the automatic pairing fails, pair the subwoofer with the main unit manually.

Manual pairing

1. Ensure that all cables are well connected and the main unit is in Standby mode.
2. Press the button on the main unit or on the remote control to switch the main unit on.
3. Press the button on the main unit or on the remote control for 3 seconds to enter Pairing mode. The display will scroll “SW Pairing”.
4. Press and hold the PAIR button on the rear of the subwoofer for 2 seconds. The subwoofer will enter the pairing mode and the indicator on the subwoofer will blink quickly.
5. After the wireless connection succeeded, the Pair indicator will light up and the display on main unit will scroll “SW IN”.
6. If the Pair indicator blink slowly, the wireless connection has failed. Unplug the cable of the subwoofer reconnect the main cables after 3 minutes. Repeat step 1 ~ 4.

NOTE:

• If the wireless connection fails again, check if there is conflict or strong interference (for example, interference from an electronic device) around your location. Remove these conflicts or strong interferences and repeat the above procedures.
• The subwoofer should be within 6m (18 feet) of the soundbar in an open area.
• If the main unit is in On mode, and not connected with the subwoofer, the indicator on the subwoofer will flash slowly. Follow
  step 1~4 above to pair the subwoofer to the main unit.

6. Basic Operation

6.1 Standby/On

socket, the main unit will be in STANDBY mode.

• Press the button on the unit or on the remote control to switch the unit ON.
• Press the button again to switch the unit back to STANDBY mode.
• Disconnect the mains plug from the mains socket if you want to switch the unit OFF completely.

6.2 Auto-Standby / Auto-Wake Feature

• [Auto-Standby] During Auto Standby On mode, mode, the soundbar would standby automatically when no audio is detected for 15 minutes. For example, this would happen when pausing playback, or should the soundbar be left on accidentally.
• [Auto-Wake]If a TV or an external device is connected (HDMI IN/HDMI ARC/HDMI eARC/ OPTICAL/AUX mode ), the unit will switch on  automatically when no audio is detected for device is switched on.

To disable this feature, please follow the steps below:

1. During ON mode, pointing the remote at the soundbar, press and hold the ▶Ⅱ button for 3 seconds to open the menu.
   – The unit’s display will scroll “MENU”.

2.  Press the ▶▶| button 6 times in succession the display shows: Auto Wake [ON / OFF]. or Press the ▶▶| button 7 times in succession, the display shows: Auto Standby [ON / OFF].

3. Select the content with VOL +/- button on the remote control, and then press ▶Ⅱ to confirm your selection and exit the settings.
   • Repeating these steps will toggle the feature “ON” and “OFF”.

6.3 Select Modes

6.4 Adjust the Bass/Treble Level

• Press the BASS +/- buttons on the remote control to adjust bass level (bass +5 / bass -5).
• Press the TREBLE +/- buttons on the remote control to adjust treble level (treble +5 / treble -5).

6.5 Turn the Surround Sound ON/OFF

• Press the SURR button on the remote control to turn on the surround sound. Press this

6.6 Adjust the Soundbar’s Volume

• Press the + / – buttons on the unit or the VOL+ / VOL- buttons on the remote control to adjust the volume.
• If you wish to turn the sound o , press the ? (MUTE) button on the remote control. Press the ? (MUTE) button again or press the VOL+ / VOL- buttons to resume normal listening.
• In USB mode, press ▶Ⅱ button or |◀◀/▶▶| to resume normal listening.

In BT mode, only press VOL+/VOL- buttons on the connected phone can resume normal listening.

6.7 Adjust the Brightness

– Press the DIMMER +/- button on the remote control to select brightness level.

6.8 Select Equalizer (EQ) Effect

• While playing, press the EQ button on the remote control to select desired preset equalizers: MOVIEMUSIC, GAME,SPORT, NEWS, NIGHT, AI EQ.

6.9 Set the Audio Delay (AV SYNC)

• Video image processing, sometimes longer than the time required to process the audio signal. This is called “delayed.” Audio Delay feature is designed to remedy this delay.
• Set the audio delay, provided only for the current playback mode. (As provided in the HDMI ARC audio delay mode, the delay mode is valid only for the HDMI ARC).
  – By default, the audio delay is set to 00.

1. During ON mode, press and hold the ▶Ⅱ button for 3 seconds to open the menu, then press ▶▶| the button 9 times in succession. The unit’s display will scroll ” LT 00″.
2. Press the VOL+/- buttons to initiate a 10 ms frequency hopping to adjust the delay time. Set 200 ms maximum delay.
3. Press the ▶Ⅱ button or wait 10 seconds to exit.
   Tips: · Adjustment range: [00~200ms] · The audio delay setting is only valid for digital audio (eg, HDMI IN, HDMI ARC, HDMI eARC, OPTICAL).

7. DTS: X Operation

7.1 DRC / Dialog Control / Neural:X / Virtual:X Features

DTS:X® technologies provide users with virtual multi-channel virtual surround effects, creating an immersive audio volume.
– During ON mode, pointing the remote at the soundbar, press and hold the button for 3 seconds to open the menu.
– The unit’s display will scroll “MENU”.

DRC Level Setting:
• Press the ▶▶| button 10 times in succession, the display shows: DRC 0/1/2

Adjust the Dialog Control Level:
• Press the button ▶▶| times in succession, the display shows: DCL 0/1/2/3/4/5/6

Neural: X Setting:
• Press the button ▶▶| times in succession： the display shows: Neural X ON / OFF.

Virtual: X Setting
•  Press the button ▶▶| times in succession, the display shows: VIRTUAL X ON/OFF.

Note:
Above operations are mainly for DTS compliance requirement and only Virtual: X Setting is open for consumer.

8. HDMI eARC/HDMI ARC, HDMI IN, OPTICAL, AUX Operation

1. Ensure that the unit is connected to the TV or audio device.

2. Press the button repeatedly on the unit or on the remote control to select the HDMI eARC/HDMI ARC, HDMI IN, OPTICAL,
   AUX, USB, BT(Bluetooth) mode.

3. Operate your audio device directly for playback features.

4. Press the VOL +/– button to adjust the volume to your desired level.

Tips:

• The unit may not be able to decode all digital audio formats from the input source. In this case, the unit will mute. This is NOT a defect. Ensure that the audio setting of the input source (e.g. TV, game console, DVD player, etc.) is set to PCM or Dolby Digital (Refer to the user manual of the input source device for its audio setting details) with HDMI eARC / OPTICAL / input.
• When selecting a different audio format, the unit will display the following as follows:

9. Bluetooth Operation

9.1 Pair Bluetooth-enabled Devices

The first time you connect your bluetooth device to this unit, you need to pair your device to this unit.

Note:
– The operational range between this unit and a Bluetooth device is approximately 26 feet (8m) (without any object between the Bluetooth device and the unit).
– Before you connect a Bluetooth device to this unit, ensure you know the device’s capabilities.
– Compatibility with all Bluetooth devices is not guaranteed.
– Any obstacle between this unit and a Bluetooth device can reduce the operational range.

1. During ON mode, press the button repeatedly on the unit or the button on the remote control to select Bluetooth mode.
   “NO BT” will show on the display if the unit is not paired to any Bluetooth device.

2. Activate your Bluetooth device and select the search mode. “Hisense AX3120G” will appear on your Bluetooth device list.
   – If you cannot find the unit, press and hold the  button in BT mode for 2 seconds make it searchable. The display will show “BT Pairing” and you will hear the prompt sound from the unit.

3. Select “Hisense AX3120G” in the pairing list. After successful pairing, you will hear the prompt sound from the unit, and the
   display panel shows “ BT_IN ”.

4. Play music from the connected Bluetooth device.

To disconnect the Bluetooth function, you can :
– Switch to another mode on the unit.
– Disable the BT function from your Bluetooth device. The Bluetooth device will be disconnected from the unit after the voice prompt.
– Press and hold the button 2 seconds.

Tips:

• Enter “0000” for the password if necessary.
• If no other Bluetooth device pairs with this unit within two minutes, the unit will recover its previous connection.
• The unit will also be disconnected when your device is moved beyond the operational range.
• If you want to reconnect your device to this unit, place it within the operational range.
• If the device is moved beyond the operational range, when it is brought back, please check if the device is still connected to the unit.
• If the connection is lost, follow the instructions above to pair your device to the unit again.

9.2 Listen to Music from Bluetooth Device

– If the connected Bluetooth device supports you can listen to the music stored on the device through the unit.
– If you cannot find the unit, press and hold stored on the device. the button in BT mode for 2 seconds make it stored on the device.

1. Pair your device with the unit.
2. Play music via your device (if it supports A2DP).
3. Use supplied remote control to control play (if it supports AVRCP).

10. USB Operation

Tips:

• The unit can support USB devices with up to 32 GB of memory.
• This product may not be compatible with certain types of USB storage devices.
• If you use a USB extension cable, USB hub, or USB Multifunctional card reader, the USB storage device may not be recognized.
• Do not remove the USB storage device while
• Embedded USB full speed host for USB applications should not exceed 6.5 Mbps.
• For the files in FLAC format, the max blocksize 8107/8109 can support 4608 as the maximum.

Supported USB formats:

11. Setup Menu

12. Troubleshooting

To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using this unit, check the following points before requesting service.

No power

• Ensure that the AC cord of the unit is properly connected .
• Ensure that there is power at the AC outlet.
• Press standby button to turn the unit on.

Remote control does not work

• Before you press any playback control
• Reduce the distance between the remote control and the unit.
• Insert the battery with its polarities (+/-) aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor on the front of the unit.

No sound

• Make sure that the unit is not muted. Press or VOL+/­ button to resume normal listening.
• Press button on the unit or on the remote control to switch the soundbar to standby mode. Then press the button again to switch the soundbar on.
• Unplug both the soundbar and the subwoofer from the mains socket, then plug them again. Switch on the soundbar.
• Ensure the audio setting of the input source (e.g. TV, game console, DVD player, etc.) is set to PCM or Dolby Digital mode while using digital (e.g. HDMI, OPTICAL,)connection.
• The subwoofer is out of range, please move the subwoofer closer to the soundbar. Make sure the subwoofer is within 5 m of the soundbar (the closer the better).
• The soundbar may have lost connection with the subwoofer. Re-pair the units by following the steps on the section “Pairing the Wireless Subwoofer with the Soundbar”.
• The unit may not be able to decode all digital audio formats from the input source. In this case, the unit will mute. This is NOT a defect. The device is not muted.

I can’t find the Bluetooth name of this unit on my Bluetooth device for Bluetooth pairing

• Ensure the Bluetooth function is activated on your Bluetooth device.
• Ensure you have paired the unit with your Bluetooth device.

This is a 15 mins power off function, one of the ERPII standard requirement for saving power

• When the unit’s external input signal level is too low, the unit will be turned off automatically in 15 minutes. Please increase the volume level of your external device.
• For more networked equipment information, see https://hisense.fr/cat-produit/barres-de-son/

The subwoofer is idle or the indicator of subwoofer does not light up.

• Please unplug power cord from the mains sockect, and plug it in again after 4 minutes to reset the subwoofer.

13. Specifications

⚠ WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov.

FCC INFORMATION (for US customers)
NOTE:

• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
• However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
  to correct the interference by one or more of the following measures:
  – Reorient or relocate the receiving antenna.
  – Increase the separation between the equipment and receiver.
  – Connect the equipment into an outlet on a circuit
  – Consult the dealer or an experienced radio / TV technician for help.
  This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
· Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits.
IC Notice: CAN ICES-3(B)/NMB-3(B) This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Warning:
– This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
–  Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.”

References

• Dolby Atmos - Official Site - Dolby
• Patents - DTS
• P65Warnings.ca.gov

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