AceZone ApS A Rise Headset User Guide

AceZone ApS A Rise Headset

PRODUCT INFORMATION

About
At AceZone, we encourage our users to update to the newest version to get the best possible experience. The latest update (version 1.5.0) includes Bluetooth bug fixes.

Downloading the App
To download the app:

1. Go to the webpage and click on “xxx” to start the download.
2. If prompted with a download warning, choose to download anyway (Keep).
3. If using Chrome browser, extract the .zip file and open “AceZone_A-Rise_APP_1.5.0.exe”.
4. If using Edge browser, a window may come with a blue warning box. Press “More info” and then press “Run Anyway”.

Update
Once the app is open, you are ready to update. Follow the on-screen guide, making sure to:

• Disconnect the headset from the PC (USB) and turn off the headset.
• Press the Start button in the app.
• Connect the headset to your PC using the USB cable.
• After the headset is connected, the update will start automatically if a new firmware version is available.
• The update usually takes 10-15 seconds.
• Once the update is done, your headset is now ready. You can close the updater app.

Specifications

• Version: 1.5.0
• Compatible with: Windows 10 and Windows 11

Troubleshooting
If the update is unsuccessful and your headset becomes unresponsive, you may experience the following issues:

• No sound in the headset
• Button press not recognized
• LED only ON in right side

This may be caused by:

• Cable removed during update
• PC crashed during update
• Updater program crashed during update

To fix an unresponsive headset:

1. Connect the headset to the PC.
2. Open the updater tool (“AceZone_A-Rise_APP_1.5.0.exe”).
3. Press Start in the updater tool.
4. Follow the on-screen instructions.

Contact
We are ready to help you. If you have any questions or issues, please contact us via mail or phone:

• Mail: support@acezone.io
• Telephone: +45 3150 1800

FAQ

• Q: How long does the update usually take?
  A: The update usually takes 10-15 seconds.

• Q: What should I do if my headset becomes unresponsive after the update?
  A: If your headset becomes unresponsive after the update, follow the troubleshooting steps mentioned in the user manual to fix the issue.

About

At AceZone we encourage our users to update to the newest version to get the best possible experience. Content of latest update (version 1.5.0)

• Bluetooth bug fixes

The updater works on Windows 10 and Windows 11.

Downloading the app

Download the file from the webpage. Click ‘xxx’ and chose download. If prompt with a download warning, choose to download anyway (Keep)

1. Extract the .zip file
2. Open ‘AceZone_A-Rise_APP_1.5.0.exe’

Window may come with a blue warning box.

1. Press ‘More info’
2. Press ‘Run Anyway’

Update

Once the app is open you are ready to update. Follow the guide on screen.

• Make sure to disconnect the headset from the PC (USB) and turn off the headset.
• Press the Start button in the app
• Now connect the headset to your PC using the USB cable.
• After the headset is connected, the update will start automatically, if a new firmware version is available.
• The update usually takes 10-15 seconds.
• Update done. Your headset is now ready. You can close the updater app.

Troubleshooting

An unsuccessful update may cause the headset to become unresponsive.

• How to know if the headset is unresponsive:
  • No sound in headset
  • Button press not recognized
  • LED only ON in right side
• This may be caused by:
  • Cable removed during update
  • PC crashed during update
  • Updater program crashed during update
• Step to fix unresponsive headset:

1. Connect the headset to the PC
2. Open the updater tool (‘AceZone_A-Rise_APP_1.5.0.exe’)
3. Press Start in the updater tool.
4. Follow on screen instructions.

Contact
We are ready to help you. If you have any questions or issues please contact us via mail or phone.
Mail: support@acezone.io
Telephone: +45 3150 1800

AceZone ApS
AceZone support
Mail: support@acezone.io
Phone +45 3150 1800
A-Rise version 1.5.0

A-Rise Firmware Updater User Guide 1.5.0
Support contact info. Mail: support@acezone.io – Phone +45 3150 1800

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