365iD 202306 Scanner Instruction Manual

: June 15, 2024
: 365iD

365iD 202306 Scanner

General

Congratulations on your choice of system for ID verification and customer data streamlining. In a few minutes, you will be able to enjoy one of the world’s most efficient systems for verifying ID documents and handling personal data.
In this manual, there are a few sections which refer to various additional services. Please check your agreement with 365id for which services are available to you.
We strongly suggest that you set up routines describing what your staff shall do depending on the different results of a scanned document (green, yellow, and red) and a routine of what to do upon suspected fraud attempts.
If you need assistance in setting up routines, don’t hesitate to contact us.
If you have any questions regarding the installation or use of the 365id Scanner, we are happy to assist you via phone at +46 10-12 21 999 or by e-mail at support@365id.com.
Now, enjoy a smoother customer process and stop ID fraud.

Identification

Compare the person’s face with that on the identity card/driving license.

Scanning identity cards and driving licenses

a. Make sure the identity card/driving license is not dirty, changed, or damaged.
b. The 365id Scanner is ready to use when the purple indicator is lit.
c. Insert the identity card/driving license with the photo and personal data towards you.
d. Insert the identity card/driving license fully, so that it locks in place with the latches on both sides.
Let the card remain still during the scanning process.

Scanning completed

a. The scanning process is complete when the white indicator is lit.
b. The result is presented on the scanner as green, yellow, or red.
c. Remove the identity card/driving license by pushing it down and away from you, the card will be released from the latches and can easily be pulled out.
d. You can start a new scanning process as soon as the purple light is lit.

Note!

If you remove the identity card/driving license too early or touch it during the scanning process, the result may be incorrect (yellow or red indication). If so, remove the card and start over.

Scanning passports

Compare the person’s face with that on the passport.

Scanning a passport

a. Make sure the passport is not dirty, changed, or damaged.
b. The 365id Scanner is ready to use when the purple indicator is lit.
c. Insert the passport with your photo and personal data along with the passport’s front cover.
d. Insert the passport until it stops.
Let the passport remain still during the scanning process.

Note:

Be extra careful with passports that have a thin data page to ensure it is not damaged.

Scanning complete

a. The scanning process is completed when the white indicator is lit.
b. The result is presented on the scanner as green, yellow, or red.
c. Remove the passport from the 365id Scanner by pulling it up out of the scanner.
d. You can start a new scanning process as soon as the purple light is lit.

Note:

If you remove the passport too early or touch it during the scanning process, the result may be incorrect (yellow or red indication). If so, remove the passport and start over.

Scanning digital identity cards and driving licenses – additional service

Identification

Compare the person’s face with that on the digital identity card/driving license.

Scanning digital identity cards and driving licenses

a. The 365id Scanner is ready to use when the purple indicator is lit.
b. Use the barcode scanner by pointing it at the device with the digital document.
c. Press the trigger on the barcode scanner to read the digital document.
d. Place the barcode scanner back in its rack.
a. The scanning process is completed when the white indicator is lit.
b. The result is presented on the scanner as green, yellow, or red.
c. You can start a new scanning process as soon as the purple light is lit.

Scanning results

Green indication

The document has been verified in the system and is determined to be authentic and not expired.

Yellow Indication

The system was unable to verify the document.
A yellow result may be due to the document being unknown, wrong side scanned, dirty, broken, having too poor security features for authentication, or an unknown forgery.
Clean the document and scan it again to verify the result.

Red Indication

Document has been verified in the system, and is determined to be invalid.
A red result can be due to the document being expired, dirty, broken, modified, or forged.
Clean the document and scan it again to verify the result.

Flashing indicators

Expired documents will show a flashing red result instead of a fixed red one.
For documents where we fail to read the expiration date, you will get a flashing yellow result instead of a fixed yellow one.

Action

If the scan result indicator is flashing yellow or red, perform a manual check of the document.

Flashing Yellow Indication

The system was unable to read the expiration date on the document. Check the expiration date manually and if it is okay you can proceed.

Flashing Red Indication

The expiration date has passed. Please check the expiration date manually.

Indicator lights

All indicators are lit. 365id Scanner is powering up.
The purple indicator is lit. 365id Scanner is ready to use. If the indicator is blinking blue then the scanner is updating its software and should not be touched.
The indicators are flashing from left to right. 365id Scanner lacks an internet connection.
All indicators flash simultaneously.
365id Scanner needs to be restarted.
A white indicator is lit. 365id Scanner has scanned a document and is sending the information for verification.
A white indicator is flashing. 365id Scanner is awaiting a response regarding the scanned document.

Additional services

Verify digital ID documents

With a barcode scanner connected to the 365id Scanner, you´re able to scan and verify digital ID documents and driving licenses.
To validate the authenticity of the digital documents, 365id must be connected to the identity provider or transport agency that provides the digital document.
Please contact 365id to learn more about verifying digital documents.

Validation in external databases

If validation in external databases, e.g. checking a driver’s license against the Transport

Agency is included in your service then the following result indicators apply to you:

Green result, document verified in the applicable external database.
Yellow result, unable to verify the document in the applicable external database.
Red result, the document has been blocked, withdrawn, or a newer one has been issued.

Requesting a scanned document

If storage of scanned documents is a part of your agreement with 365id then you can request information and a copy about a certain scan, which may be useful during a fraud investigation.
Login to the 365id Portal to collect the scan.
Or contact 365id Support and request information regarding a specific scan.
Be prepared to answer questions such as the name of the cardholder, the date and time of the scan, and possibly the scanner’s serial number SN (which is illustrated on the bottom of the scanner).
The requested information will only be sent to certain personnel according to a predetermined procedure. This is to ensure the correct handling of personal data.

Contact persons and other contact information

You can update contact persons, contact information, or other details that affect e-mail notifications and delivery of reports in the 365id Portal. If you don’t have access to the portal then please contact 365id Support.

General

Installing the 365id Scanner

365id preconfigures all 365id Scanners before shipment for your network and settings. Included cables and accessories may therefore vary depending on your order.
365id validates documents based on best practice methods. Our goal is to stop all forged and expired documents while performing a correct validation of authentic documents. Our validation is best in class; however, you should be aware there might be cases where the result may be misleading.
The 365id Scanner processes personal details, you are however the legal personal data controller, while 365id is the personal data processor.
It is primarily your responsibility to ensure that personal data processing is performed according to applicable laws and regulations.
The responsibilities regarding the use of the 365id Scanner, and processing of personal details are clearly defined in the agreement between you and 365id.

Introduction

Placement

The 365id Scanner should be placed in an ergonomic location appropriate to the user’s work environment.
It should easily be within reach for those who are to use it. The 365id Scanner is CE, FCC and ISED approved and fulfills the highest EMC requirements. It can, for example, therefore be placed near your computer screen.
Do not place your scanner where it may be exposed to direct sunlight, or under very strong lighting. Strong light sources can negatively affect the scanning process and therefore affect the result of the scan.

Cleaning

To avoid damage and ensure safety, always disconnect the power adapter from the outlet before cleaning the 365id Scanner. To remove dust and light dirt use a slightly moistened cloth. For more in-depth cleaning add a drop of mild soap to the slightly moistened cloth.
Never spray or pour liquids on or in the 365id Scanner. If liquids end up in the 365id Scanner it can cause serious damage to the electronics inside the scanner.
Never use solvents when cleaning, they can damage the plastic, or components within the scanner.

What’s in the box

Your 365id Scanner is normally delivered with:

Universal power adapter TT Electronics T5877ST (UK, US, EU)
Network cable RJ45, 2 meter
(Not delivered when Wi-Fi connection is ordered)
Manual 365id Scanner (English)

Additionals

”365id Security” Stickers
Barcode scanner

Installing 365id Scanner with network cable

Connect the network cable to a network outlet that provides an Internet connection and to the 365id Scanner.
Connect the round power connector to the 365id Scanner.
Attach the network cable and power cable to the clips on the bottom of the scanner.
Plug in the power adapter to a wall outlet.
During startup, all four indicators will be lit on the 365id Scanner.
When the purple indicator is lit, the 365id Scanner is ready for use.

Installing 365id Scanner using Wi-Fi – additional service

If support for a wireless internet connection was ordered with your 365id Scanner then everything will be preconfigured by 365id before the delivery, according to your IT department.
When installing or using the 365id Scanner with a wireless network a network cable should not be used.

Ensure that the wireless network is active.
Connect the round power connector to the 365id Scanner. Attach the power cable to the clip on the bottom of the scanner.
Connect the power adapter to a wall outlet.
During startup, all four indicators will be lit on the 365id Scanner.
When the purple indicator is lit, the 365id Scanner is ready for use.

If you change settings for the wireless network, please contact 365id Support. Our support will supply you with new settings and a configuration guide to update the scanner’s wireless settings.
The 365id Scanner must be updated if any of the following settings for your wireless network are changed:
Network name (SSID)
Password

Connecting the barcode scanner to the 365id Scanner

Connect the usb cable running from the barcode scanner to the 365id Scanner.
The barcode scanner is ready to be used.

Portable 365id Scanner – additional service

The 365id Scanner can be used in a portable configuration, for example when there is no access to a fixed Internet connection or where there is no power outlet.
The 365id Scanner is then delivered with a battery pack and an Internet connection is established through your phone’s Internet sharing feature.
Ensure your Internet sharing is configured, this varies depending on the manufacturer of your phone. For Android, see page 21. For iPhone see page 22.
365id preconfigures the 365id Scanner for your phone’s settings according to your order of 365id Scanners. Portable 365id Scanners are normally delivered with a removable sticker illustrating the settings according to your order.

Installing Portable 365id Scanner – additional service

Ensure Internet sharing has been activated on your mobile phone. Be aware that power save mode may disable Internet sharing.
Ensure the 365id sticker is facing upwards before opening the case.
Ensure the battery pack’s USB cable is connected to the bottom of the 365id Scanner.
Connect the USB cable to the battery pack.
During startup, all indicators will be lit on the scanner.
The 365id Scanner is ready to use when the purple indicator is lit.
After usage, disconnect the USB cable from the battery pack. Charge the battery pack when necessary.

If you have an Android phone your menus may differ from the images below, but the procedure is alike for all Android phones.

If you are unsure, please consult the user manual for your phone.
Open the settings menu.
Select Network and Internet, then select Hotspot & tethering.
Select Portable hotspot settings.
Select configure hotspot, here you can change the name of the network, and its password so that it matches the order for your 365id Scanner. In the examples shown below the network name is “sample name” and the password is “sample password”.

The settings can vary slightly depending on which type of iPhone you have. If you are unsure, please consult the user manual for your phone. When a device has connected to your phone the status field will turn blue, and show how many devices that are connected.
Change the name of your iPhone

Open settings, navigate to General, then select About.
Select the first row where your phone’s name is shown.
If necessary, change the name so that it matches the network name (SSID) that was chosen during your order.

Change the wireless password of your iPhone

Open settings, navigate to Personal hotspot and ensure it has been enabled.
If necessary, change the wireless network password so that it matches what was chosen during your order.

Frequently asked questions

Activity	Action

The indicators are flashing from left to right.

The 365id Scanner lacks an Internet connection.

| Make sure the network cable is connected both to the 365id Scanner and to your internet outlet.

If Wi-Fi is used make sure the Wi-Fi is available. Contact your Internet supplier or IT department.

No indicator is lit up.

The 365id Scanner lacks power.

| Ensure your outlet works and connect the power adaptor again.

Ensure the power adaptor is properly connected to the bottom of the 365id Scanner.

When scanning an ID document, the white indicator is

lit up for more than five seconds.

The 365id Scanner’s Internet connection is slow.

| Contact your internet supplier or IT department.
When scanning an ID document, the white indicator is lit up for about one minute and then the 365id Scanner restarts.

The internet connection is too slow.

| The 365id Scanner requires a faster Internet connection to ensure proper functionality.

Contact your internet supplier or IT department.

The indicator light is blinking blue (the one that is normally purple).

The 365id Scanner is currently updating its software.

| Do not touch the 365id Scanner and wait for it to turn back to the normal purple indication.
The 365id Scanner is not steady on the table.| Ensure the cables leave the 365id Scanner from the recessed area and that the clips hold the cables in place.
The 365id Scanner is beeping.| Ensure there is no forgotten document or other object in the 365id Scanner.
The 365id Scanner behaves abnormally.| Ensure there is no forgotten document or other object in the 365id Scanner.

Restart the 365id Scanner by removing the power cable and inserting it again.

TECHNICAL SPECIFICATIONS and CE approvals

Physical Characteristics
Dimensions 12cm (H) x 15cm (W) x 23cm (D)
Weight 900 gram
Color Top – white; bottom – grey

Electrical Characteristics

Power Source 100-250VAC, ~ 50/60Hz 0.4A Max

Environmental Characteristics

Humidity 10 – 90% (non-condensing)
Particulate and water-sealing IP1X
Working temperature 15-35°C

Interfaces

Ethernet 10Base-T/100Base-TX – RJ-45
Wi-Fi 2.4GHz 802.11n wireless
USB (optional) USB type B, transfer textual information from ID document
USB (optional) USB type A, connecting optional 365id AB-approved reader and devices
API (optional) Interface via API, transfer textual information and images of scanned documents

Other requirements

Protocols DHCP, DNS (TCP and UDP/53), HTTPS(TCP/443), HTTP(TCP/80), NTP (UDP/123)
Security protocols (optional ) Proxy, Socks, 802.1X/WPA-Enterprise

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