APC SRTL8KRM4UI Smart UPS Ultra Uninterruptible Power Supply Instruction Manual

Smart-UPS™ Ultra
Uninterruptible Power Supply
SRTL8KRM4UT/SRTL10RM4UT
SRTL8KRM4UI/SRTL10KRM4UI
SRTL8KRM4UJ/SRTL10KRM4UJ

Operation Manual
TME20245
10/2023

Legal Information

The APC brand and any trademarks of Schneider Electric SE and its subsidiaries referred to in this guide are the property of Schneider Electric SE or its subsidiaries. All other brands may be trademarks of their respective owners.
This guide and its content are protected under applicable copyright laws and furnished for informational use only. No part of this guide may be reproduced or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), for any purpose, without the prior written permission of APC.
APC does not grant any right or license for commercial use of the guide or its content, except for a non-exclusive and personal license to consult it on an “as is” basis. APC products and equipment should be installed, operated, serviced, and maintained only by
qualified personnel.
As standards, specifications, and designs change from time to time, information contained in this guide may be subject to change without notice.
To the extent permitted by applicable law, no responsibility or liability is assumed by APC and its subsidiaries for any errors or omissions in the informational content of this material or consequences arising out of or resulting from the use of the information contained herein.

General Information

Important Safety Instructions
SAVE THESE INSTRUCTIONS – This manual contains important instructions that should be followed during installation and maintenance of the Smart-UPS and batteries.

This is the “Read user manual” symbol. Read the user documentation to become familiar with the equipment.
Read these instructions carefully and look at the equipment to become familiar with the device before trying to install or operate it.
The following special messages may appear throughout this bulletin or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol either to a “Danger” or “Warning” safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

Electrical equipment should be installed and operated only by qualified personnel. No responsibility is assumed by Schneider Electric for any consequences arising out of the use of this material.

Safety and General Information

• Adhere to all national and local electrical codes.

• All wiring must be performed by a qualified electrician.

• Changes and modifications to this unit not expressly approved by Schneider Electric could void the warranty.

• This UPS is only for Professional Business Applications and not for Consumer Applications.

• This UPS is intended for indoor use only.

• This UPS must be installed in dedicated IT environments only.

• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.

• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.

• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

• Be sure that the depth of the rack is at least 1070 mm.

• Be sure that a clear space of 300 mm (minimum), for ventilation, is available from the front and rear surfaces
  – of the rack, when the UPS is installed in a rack.
  – of the UPS, when the UPS is installed in tower orientation.

• Do not move or ship the rack after installing the UPS.

• The battery modules are heavy. Remove the battery modules before installing the UPS and External Battery Packs (XLBPs), in a rack.

• Always install XLBPs at the bottom in rack-mount configurations. The UPS must be installed above the XLBPs.

• Always install peripheral equipment above the UPS in rack-mount configurations.

• Additional safety information can be found in the Safety Guide supplied with this unit.

• This UPS must be installed by service personnel or a qualified electrician.

Deenergizing safety

• The UPS contains internal battery modules and may present a shock hazard even when disconnected from AC and DC power.
• Before installing the UPS or any accessory be sure that the:
  – Mains circuit breaker is in OFF position or the UPS is disconnected from AC source
  – Internal UPS battery modules are removed
  – XLBP(s) is(are) disconnected

Electrical safety

• The connection to the branch circuit (mains) must be performed by a qualified electrician.
• 4UI models only: In order to maintain compliance with the EMC regulations, output cords and network cables attached to the UPS must not exceed 10 meters in length.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies input power to the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors. The conductor will typically be green and with or without a yellow stripe.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel. If the UPS input power is supplied by a separately derived system, the ground conductor must be properly bonded at the supply transformer or motor generator set.
• Connect only SELV circuits to all the communication ports.

Battery safety

WARNING
RISK OF CHEMICAL HAZARD AND EXCESSIVE SMOKE

• Replace the battery modules at least every 10 years or at the end of its service life, whichever is earlier.
• Replace the battery modules immediately when the UPS indicates battery replacement is necessary.
• Replace the battery modules with the same number as originally installed in the equipment.

Failure to follow these instructions can result in death or serious injury.

• Schneider Electric uses Lithium Ion batteries. Under normal use and handling, there is no contact with the internal components of the battery.
• The replaceable battery module (RBM) typically lasts for 10 years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality mains power causing frequent short duration discharges will shorten battery life.
• CAUTION: Before installing or replacing the RBM, remove conductive jewelry such as chains, wrist watches and rings. High energy through conductive materials could cause severe burns.
• CAUTION: Do not place or use the RBM or XLBP near heat or fire. Do not crush, do not dispose off a RBM or XLBP in a fire. The batteries may explode.
• CAUTION: Do not open the RBM enclosure. Doing so will expose the cell terminals which pose an energy hazard.
• CAUTION: Do not open the RBM or mutilate the cells inside. Released chemical is harmful to the skin and eyes. It may be toxic.
• CAUTION: RBM can present a risk of electric shock and burns by high short-circuit current.
• CAUTION: Failed RBMs can reach temperatures that exceed the burn thresholds for touchable surfaces.
• Do not use a dropped, damaged or deformed RBM.
• Do not short circuit the RBM.
• Do not drive nails into the RBM.
• Do not strike the RBM with a hammer.
• The XLBPs should be replaced by qualified personnel only.
• The RBMs can be replaced by the user.
  NOTE: Live swap of RBM should be performed by qualified personnel only.

Hardwire safety

• Verify that all branch circuit (mains) and low voltage (control) circuits are de-energized, and locked out before installing cables or making connections, whether in the junction box or to the UPS.
• Wiring must be done only by a qualified electrician.
• Check national and local codes before wiring.
• Strain relief is required for all hardwiring (supplied with select products). Snap in type strain reliefs are recommended.
• All openings that allow access to UPS hardwire terminals must be covered. Failure to do so may result in personal injury or equipment damage.
• Select wire size and connectors according to national and local codes.

Physical site security
Recommendations to secure the site, to prevent physical attacks:

• Secure the front panel of your device and deploy the device in a secure location.
• Secure the front panel by installing the device inside cabinets or the device is protected by physical restraints that prevent unauthorized access or removal from restricted areas. Cabinets should be locked with a suitable key or other physical methods.

To secure the location (restricted area):

• Clearly mark the restricted area “for authorized personnel only”.
• Lock the doors to the restricted area.
• Grant access to restricted areas only to such personnel based on their job function.
• Give minimum indication of the purpose of the covered devices in restricted areas without identifying the presence of related functions.
• Provide control devices (for physical access), such as key card readers, locks for doors and cabinets. These physical access control devices should be tested before putting them to use as well as periodically.
• Be sure that resource custodian is able produce physical or electronic audit trails to record all personnel’s physical access to restricted areas for security incident investigation.
• Regularly review inventory of personnel having physical access to control devices and promptly remove any inappropriate access identified during such reviews.
• Consider physical security of cabling when insecure protocols like Modbus TCP are used.

Cybersecurity Guidelines

WARNING
POTENTIAL COMPROMISE OF SYSTEM AVAILABILITY, INTEGRITY, AND
CONFIDENTIALITY
Use cybersecurity best practices to help prevent unauthorized access to the system software.
Failure to follow these instructions can result in death, serious injury, or equipment damage.

To know more about the latest cybersecurity news, sign up security notifications, or to report a vulnerability, visit Schneider Electric Cybersecurity Support Portal.
Recommended Actions
NOTE: The list of recommended actions below is not a complete list of possible cybersecurity measures. It is meant to be a starting point to improve the security of your system.

Upgrades

• Always use the latest firmware for your Schneider Electric devices in order to get new features, cybersecurity fixes and improvements.
• IMPORTANT: Use only official Schneider Electric web pages to download firmware for Schneider Electric devices. Use only the update procedures from the product’s user manual.
• Keep your devices up-to-date; check for new firmware, or accept firmware update prompts.
• Install the latest updates for the operating system.

Passwords

• Passwords should include upper case, lower case, number, and special characters.
• The passwords must have a minimum of 10 characters.
• The password should not be easily found in the dictionary and a phrase is preferred.
• Change passwords frequently, at least once a year.
• Change the default password, immediately after first log in to the system and after a factory reset.
• Do not re-use passwords.

Network

• Schneider Electric devices should not have a publicly accessible IP address.
• Do not use port forwarding to access a Schneider Electric device from public internet.
• Schneider Electric devices should be on their own network segment. If your router supports a guest network or VLAN, it is preferable to locate the devices there.
• Use the strongest Wi-Fi encryption available.
• Use HTTPs in local network.

Data Localization
Data Localization refers to a mandatory legal or administrative requirement directly or indirectly requiring that data be store or processed, exclusively or non-exclusively, within a specified jurisdiction.
If data localization laws apply in your region, we strongly recommend setting up this device or system in a way that would not conduct a data cross-border transfer directly or through other channels. Details of data localization laws may vary in different regions. Your legal team is the best resource to give you compliance advice for your specific situation.

Decommissioning
Before a device or system is permanently removed from your network perform a full factory reset to erase all data.

General information

• The UPS will recognize as many as 10 XLBPs connected to the UPS.
  NOTE: For each XLBP added, recharge time will increase.

• The model and serial numbers are located on a top cover label. For some models, an additional label is located on the chassis under the front bezel.

• Always recycle used RBMs.

• Recycle the package materials or save them for reuse.

FCC Class A Radio Frequency Warning
NOTE: Applicable only for SRTL8KRM4UT and SRTL10KRM4UT models.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Radio Frequency Warning
NOTE: Applicable only for SRTL8KRM4UI and SRTL10KRM4UI models.
WARNING: This is a category C2 UPS product. In a residential environment, this product may cause radio interference, in which case the user may be required to take additional measures.

VCCI-A Caution
NOTE : Applicable only for SRTL8KRM4UJ and SRTL10KRM4UJ models

Product Overview

The APC Smart-UPS Ultra SRTL is a high performance uninterruptible power supply (UPS). The UPS helps to provide protection for electronic equipment from utility power blackouts, brownouts, sags, surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to acceptable levels or the batteries are completely discharged.
This user manual is available on the APC web site, www.apc.com.

Specifications

For additional specifications visit our web site, www.apc.com.

Environmental

NOTE:
•  Charge the RBMs immediately upon receipt / first installation and at least once in nine months during storage or when not in use.
•  Environmental factors impact battery life. Elevated ambient temperatures, high humidity, poor quality mains power causing frequent short duration discharges will shorten battery life.

† Applicable only for SRTL8KRM4UI and SRTL10KRM4UI models.
Physical

The UPS is heavy. Follow all lifting guidelines.

Unit weight without batteries and without packaging (approx.)| 35 kg (77.16 lb)
Unit weight with batteries and with packaging (approx.)| 88.50 kg (195.15 lb)
Unit dimensions without packaging Height x Width x Depth| 175 x 432 x 832 mm
(6.89 x 17.01 x 32.76 in)
Unit dimensions with packaging Height x Width x Depth| 630 x 650 x 1000 mm
(24.85 x 25.59 x 39.37 in)
Battery type| Lithium-Ion
---|---
Replacement battery module
This UPS has swappable battery modules.
Refer to the appropriate replacement battery user manual for installation instructions.
Contact your dealer or go our web site, www.apc.comfor information on replacement batteries.| SRYLBM
Number of battery modules| 2
Voltage for each battery module Total voltage for the UPS Ah rating| 180 V
180 V
4 Ah per battery module
Usable: 2.47 Ah
Battery module| UPS| XLBP
---|---|---
SRYLBM| SRTL8KRM4UI SRTL10KRM4UI SRTL8KRM4UT
SRTL10KRM4UT| SRTL180RM2UBP
SRTL8KRM4UJ
SRTL10RM4UJ| SRTL180RM2UBPJ

Electrical
CAUTION: To reduce the risk of fire, connect the UPS only to a circuit provided with recommended maximum branch circuit overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70 and the Canadian Electrical Code, Part I, C22.1.

Models| Rating| Branch Circuit Overcurrent Rating / Building Circuit Breaker (CB) Current Rating †
---|---|---
Online| Green Mode
SRTL8KRM4UI| 8 kVA / 8 kW| 8 kVA| 63 A
SRTL8KRM4UT| 70 A
SRTL8KRM4UJ
SRTL10KRM4UI| 10 kVA / 10 kW| 10 kVA| 70 A
SRTL10KRM4UT
SRTL10KRM4UJ

† If you intend to install an Earth Leakage Circuit Breaker (ELCB) instead, contact your local Schneider Electric customer support for the rating of the ELCB.

Output

Model| SRTL8KRM4UI SRTL10KRM4UI| SRTL8KRM4UT SRTL10KRM4UT| SRTL8KRM4UJ SRTL10KRM4UJ
---|---|---|---
Output Frequency| 50/60 Hz ± 3 Hz
Nominal Output Voltage| 220/230/240 VAC| 208/240 VAC| 200 VAC

Input

Model| SRTL8KRM4UI SRTL10KRM4UI| SRTL8KRM4UT SRTL10KRM4UT| SRTL8KRM4UJ SRTL10KRM4UJ
---|---|---|---
Input Frequency| 40 to 70 Hz ± 0.1 Hz
Nominal Input Voltage| 220/230/240 VAC| 208/240 VAC| 200 VAC

Front panel features

Rear panel features
UPS

A| Smart Slot| The Smart Slot supports AP9640, AP9641, AP9643† NMC cards.
---|---|---
B| Switched Outlet Group1 (SOG1) – IEC C13 outlets| Connect electronic devices to these outlets.
C| 15 A thermal circuit breaker for SOG1| Protects outlets in the event an overload condition occurs.
Connected load should be lower than the circuit breaker capacity.
D| 20 A thermal circuit breaker for SOG2| Protects outlets in the event an overload condition occurs.
Connected load should be lower than the circuit breaker capacity.
E| Inspection cover – output terminals| Open this cover to access the output terminals.
F| Strain relief – output| Lead-in the output hardwire through this strain relief.
G| SYSTEM ENABLE Switch| Switch for Enabling/Disabling the system.
H| Chassis ground| For ground connection of the XLBP.
I| Hardwire terminal cover| Hardwire the UPS input and output.
J| External battery pack receptacle cover| Open the cover to access the external battery pack receptacle and safety interlock switch.
K| SAFETY INTERLOCK Switch| Enables/Disables the XLBP.
L| External battery pack receptacle| Connect external battery pack(s) for extended run time. The UPS will automatically recognize up to 10 external battery packs.
M| Inspection cover – input terminals| Open this cover to access the input terminals.
N| Strain relief – input| Lead-in the input hardwire through this strain relief.
O| Switched Outlet Group2 (SOG2) – IEC C19 outlets| Connect electronic devices to these outlets.
P| Switched Outlet Group3 (SOG3) IEC C19 outlets| Connect electronic devices to these outlets.
---|---|---
Q| 20 A thermal circuit breaker for SOG3| Protects outlets in the event an overload condition occurs.
Connected load should be lower than the circuit breaker capacity.
R| EPO terminal| Emergency Power Off (EPO) terminal allows the user to connect the UPS to a central EPO system.
S| External battery pack communication port| Communication between XLBP and UPS.
T| RESET switch| Use this switch to reset network management interface.
U| Universal I/O port| Use to connect:
•  Temperature sensor AP9335T (supplied)
•  Temperature/humidity sensor AP9335TH (not supplied)
•  Relay input/output board AP9810 (not supplied).
V| Network port| Use the Network port to connect the UPS to the network.
NOTE : Use a shielded cable for this connection.
W| Console port| Use the Console port to configure the network management features.
X| Host USB port| For a USB Flash Drive.

† The UPS models do not support MODBUS feature currently.

A| Smart Slot| The Smart Slot supports AP9640, AP9641, AP9643† NMC cards.
---|---|---
B| 20 A output circuit breaker for SOG1| Protects outlets in the event an overload condition occurs.
Connected load should be lower than the circuit breaker capacity.
C| Switched Outlet Group1 (SOG1) L6-20R outlets| Connect electronic devices to these outlets.
D| Inspection cover – output terminals| Open this cover to access the output terminals.
---|---|---
E| Strain relief – output| Lead-in the output hardwire through this strain relief.
F| SYSTEM ENABLE Switch| Switch for Enabling/Disabling the system.
G| Chassis ground| For ground connection of the XLBP.
H| Hardwire terminal cover| Hardwire the UPS input and output.
I| External battery pack receptacle cover| Open the cover to access the external battery pack receptacle and safety interlock switch.
J| SAFETY INTERLOCK  Switch| Enables/Disables the XLBP.
K| External battery pack receptacle| Connect external battery pack(s) for extended run time. The UPS will automatically recognize up to 10 external battery packs.
L| Inspection cover – input terminals| Open this cover to access the input terminals.
M| Strain relief – input| Lead-in the input hardwire through this strain relief.
N| Switched Outlet Group2 (SOG2) L6-30R outlets| Connect electronic devices to these outlets.
O| 30 A output circuit breaker SOG2| Protects outlets in the event an overload condition occurs.
Connected load should be lower than the circuit breaker capacity.
P| EPO terminal| Emergency Power Off (EPO) terminal allows the user to connect the UPS to a central EPO system.
Q| External battery pack communication port| Communication between XLBP and UPS.
R| RESET switch| Use this switch to reset network management interface.
S| Universal I/O port| Use to connect:
•  Temperature sensor AP9335T (supplied)
•  Temperature/humidity sensor AP9335TH (not supplied)
•  Relay input/output board AP9810 (not supplied).
T| Network port| Use the Network port to connect the UPS to the network.
NOTE : Use a shielded cable for this connection.
U| Console port| Use the Console port to configure the network management features.
V| Host USB port| For a USB Flash Drive.

† The UPS models do not support MODBUS feature currently.

XLBP

A| Battery receptacle| Connect the battery connection cable from an additional XLBP to this receptacle.
---|---|---
B| Ground terminal| Connect ground wires to this terminal. Refer “Connect the ground cable” on page 18 for details.
C| Battery connection cable| Connect the cable to the battery connection receptacle on the rear panel of the UPS.
D| XLBP ENABLE  switch| Turn the thumbscrew clockwise completely, to enable communication between the XLBP and UPS.
E| XLBP Status LED| Illuminates green to indicate communication status between the XLBP and UPS is enabled.
F| XLBP ID SELECTOR  switch| Set a unique ID for each XLBP connected, using this switch (do not set the same unique ID for multiple XLBPs).
G| Battery communication port| Connect the communication cable from the UPS or from an additional XLBP to this port.

Connect External Battery Pack (XLBP)

UPS model may differ in appearance from those depicted in the below illustrations.
The process is identical for all models.

Connect the ground cable

1. Locate and remove the ground screw on the rear panel of both the UPS and XLBP.
2. Secure cable lug on one end of the ground wire to the ground terminal on the UPS and the cable lug at the other end to the ground terminal on the XLBP with the screw removed in step 1.

Connect a single XLBP to UPS

1. Remove the battery receptacle protection cover in the UPS.
2. Connect the battery connector and communication cable.

Connect multiple XLBPs to UPS

1. Connect the first XLBP to the UPS. Refer “Connect a single XLBP to UPS” on page 18 for details.
2. Remove the battery receptacle protection cover in the XLBPs.
3. Connect the battery connector and communication cable.

Operation

Connect Equipment

CAUTION
RISK OF ELECTRIC SHOCK

• Disconnect the mains input circuit breaker before installing or servicing the UPS.
• Disconnect RBM and XLBPs before installing or servicing the UPS.
• The UPS contains RBM and XLBP that may present a shock hazard even when disconnected from the mains.
• UPS AC hardwired and pluggable outlets may be energized by remote or automatic control at any time.
• Disconnect equipment from the UPS before servicing any equipment.
• Do not use the UPS as a safety disconnect.
• Use Snap-In strain reliefs.
• Recommended input terminal screw torque: 16 lbf-in (2 Nm).

Failure to follow these instructions can result in equipment damage and minor or moderate injury

NOTE: The UPS batteries will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period.

1. Install the RBM. Refer the UPS Installation manual for details.
   NOTE: For the UPS to work on-battery mode, both the RBMs should be installed and switched on.

2. Connect equipment to the outlets on the rear panel of the UPS.

3. Connect the UPS to the building utility power.

4. Be sure that the SYSTEM ENABLE switch located on the rear panel of the UPS is turned on.

Turn the UPS on/off
The first time the UPS is turned on, the Setup Wizard screen will run. Follow the prompts to configure UPS settings. Refer to “UPS Menu Overview” on page 24 for details.
Turn on
UPS turns on when utility voltage is applied at the AC input terminals. The Display Interface illuminates and displays a “Wait” screen indicating that the system is getting initialized. This process takes approximately about 1 minute. After successful initialization, user menus will be accessible from the display interface.
To turn the output on and supply power to the connected equipment, select Menu icon on the display and select OK. Select Control icon from the next screen and click OK.
Select either Turn on Immediately / Turn on with delay as required and click OK. Output will get turned on.
Turn on without Utility Power
UPS can be turned on without utility power through cold start. To cold start the UPS, long press (2 sec) the POWER ON/OFF button. This powers on the battery pack and wakes up the UPS. Display will turn on and displays a “Wait” screen indicating that the system is getting initialized. This process takes approximately about 1 minute. After successful initialization, user menus will be accessible from the display interface. To turn the output on and supply power to the connected load, select Menu icon on the display and click OK. Select Control icon from the next screen and click OK. Select “Turn on with No AC” and click OK. Output should turn on.

Turn off
To turn the output power off, select Menu icon on the display and click OK. Select Control icon from the next screen and click OK. Select Turn off Immediately/ Turn off with delay as required and click OK. Output should turn off.
Once the AC power has been turned off, the UPS will continue operating on battery power for a short period of time depending on load and remaining battery capacity. To completely power off the UPS, touch the POWER button on the LCD panel, select Internal Power Off and click OK. UPS will power off completely.

LCD Display Interface

A| MENU key|
---|---|---
B| Battery status icon
C| Battery charging icon
D| Green mode icon
E| Operation mode icon
F| UP key
G| Switched Outlet Group1 (SOG1)
H| Switched Outlet Group2 (SOG2)
I| DOWN key
J| Switched Outlet Group3 (SOG3)
K| Mute icon
L| Load icon
M| OK key
N| POWER key with LED
•  Touch the key to wake up the UPS, when it is off state.
•  A short touch of the key will display the control menu. Follow the prompts on the screen to either turn the UPS on/off immediately or after a delay.
Key illumination indications are the same as the Status LED.
O| UPS status information|
P| Status LED (located on the side of the UPS LCD display interface)
•  Not illuminated: UPS output is off.
•  Illuminates steady green: UPS is on-line mode.
•  Illuminates red, blinks every 2 seconds: UPS is on-line mode and battery is disconnected.
•  Illuminates steady amber: UPS is in battery mode.
• Illuminates steady red: UPS has detected an internal error.

LCD display interface rotation
The orientation of the LCD display interface gets adjusted automatically based on UPS orientation.

UPS Display Interface operation
The UPS display interface is a touchscreen interface.
Touch on the icon to activate the key function.

Use the UP/DOWN buttons to scroll through the options. Touch the OK button to accept the selected option. Touch the ESC button to return to the previous menu.
UPS Status Information
The status information field provides key information on the status of the UPS.
The Standard menu will allow the user to select one of the four screens listed below.
Use the UP/DOWN buttons to scroll through the screens.
The Advanced menu will scroll through the four screens automatically.

• Input Voltage
• Output Voltage
• Output Frequency
• Runtime

In the case of an UPS event, status updates will be displayed defining the event or condition that has occurred.
The display screen illuminates amber to indicate a warning and red to indicate an alarm depending on the severity of the event or condition.
The icons on the LCD display interface screen may vary depending on the installed firmware version.

| Load icon: The approximate load capacity percentage is indicated by the number of illuminated load bar sections. Each bar represents approximately 16% of the load capacity.
---|---
| Mute icon: Indicates the audible alarm is disabled/muted.
Operation Mode Icons
| On-Line mode: The UPS is supplying conditioned mains power to connected equipment.
| Bypass mode: In Bypass mode, the connected equipment will receive mains power as long as the input voltage and frequency are within the configured limits.
| Green mode : In Green mode, the connected equipment will receive mains power directly.
In the event of a mains power outage, there will be an interruption in power to the connected equipment (up to 10 ms) while the UPS switches to On-Line mode or Battery mode.
When enabling Green mode, consideration should be given to devices that may be sensitive to power fluctuations.
| Battery mode: The UPS is supplying battery power to connected equipment.
| UPS output off : The UPS is not supplying power to the connected equipment.
Battery Status Icons
| Battery Charge Status: Indicates the battery charge status. Each illuminated bar represents approximately 20% charge.
| Battery Charge In Progress: Indicates the battery is charging.

Menu overview

The UPS Display Interface has Standard and Advanced menu screens. The preference for Standard or Advanced menu selections is made during initial installation and can be changed at any time through the Configuration menu.
The Standard menus include the most commonly used options.
The Advanced menus provide additional options.
NOTE: Actual menu screens may differ by model and firmware version.

List of abbreviations used in UPS Menu Overview

Configuration

There are three ways to select UPS configuration options.

1. The first time the UPS is turned on the Setup Wizard screen will open. On each menu screen select the desired settings. Press OK after each UPS setting is selected.
   The UPS will not turn on until the setup is completed.

2. Main Menu → Configuration → UPS → Default Setting. This screen allows the user to reset the UPS to factory (default) settings. Press OK after the UPS setting is selected.
   Refer to “UPS Menu Overview” on page 24 and UPS Menu Overview for details.

3. Configure settings using an external interface, such as the Network Management Web interface.

Startup configuration
NOTE: The configuration menu options vary according to the UPS models.

Language options will vary by model and firmware version.
Options:
• English
• Francais
• Italiano
• Deutsch
• Espanol
• Portugues
• Japanese
• Russian
| The Standard menu options are the most commonly used options.
The Advanced menu options will be used by IT professionals who need detailed configuration and reporting information.
| Select the output voltage.
NOTE: Options will vary by model.
Options:
• 200 VAC
• 208 VAC
• 220 VAC
• 230 VAC
• 240 VAC

General settings
Configure these settings at any time, using the display interface, or the Network Management Web Interface.

| Parameters| Default Value| Options| Description
---|---|---|---|---
Config Menu UPS| Green Mode| Disabled| •  Disable
•  Enable| Disable or enable Green mode operation
AC Setting| Not set (see description)| • 4UI models:
– 220 V
– 230 V
– 240 V
• 4UT models:
– 208 V
– 240 V
•  4UJ models:
– 200 V| Set the output voltage for the UPS. This setting can only be changed when the UPS output is off.
These settings may vary depending on the UPS model.
Default Value:
The value should be selected by the user during the initial startup. Reset to factory default does not change the selected value.
Output Lower Acceptable Voltage| 180 V for 200 V output
187 V for 208 V output
198 V for 220 V output
207 V for 230 V output
216 V for 240 V output| 200 V: 180 to 192 V
208 V: 187 to 192 V
220 V: 198 to 216 V
230 V: 198 to 216 V
240 V: 198 to 216 V| If the UPS input voltage is between the lower acceptable voltage and the higher acceptable voltage, the UPS will operate in Green mode, when enabled.
If the output voltage goes outside the acceptable range the UPS will switch from Green mode to On-Line mode or to  Battery mode.
Output Upper Acceptable Voltage| 220 V for 200 V output
230 V for 208 V output
242 V for 220 V output
253 V for 230 V output
264 V for 240 V output| 200 V: 210 to 220 V
208 V: 218 to 230 V
220 V: 242 to 264 V
230 V: 242 to 264 V
240 V: 242 to 264 V
Output

Frequency

| Auto 50/60 ± 3Hz| •  Auto 50/60 ± 3 Hz
•  50 ± 0.1 Hz
•  50 ± 3.0 Hz
•  60 ± 0.1 Hz
•  60 ± 3.0 Hz| Set the output frequency for the UPS.
Output Frequency Slew Rate| 1 Hz/sec| •  1 Hz/sec
• 2 Hz/sec
• 4 Hz/sec| Select the rate of change for output frequency in Hz per second.
| Parameters| Default Value| Options| Description
---|---|---|---|---
Config Menu UPS| Bypass
Lower
Acceptable
Voltage| 160 V for 200/208/220/ 230/240 V output| 160 to 184 V for 200/208/220/230/240 V output| If the UPS input voltage is between the lower acceptable voltage and the higher acceptable voltage, the UPS will operate in Bypass mode, when enabled.
Bypass
Upper
Acceptable
Voltage| 240 V for 200 V output
250 V for 208 V output
264 V for 220 V output
270 V for 230 V output
270 V for 240 V output| 220 to 270 V for 200/208/220/230/ 240 V output
Bypass
Setting
Acceptable Frequency| Wider Frequency 47 – 63 Hz| •  Wider Frequency 47 – 63 Hz
•  Use Output Frequency Setting| The setting Wider Frequency , enables Bypass mode operation for an input frequency range of 47-63 Hz.
Low Runtime Alert| 150 seconds| 120 to 3600 seconds| The UPS will emit an audible alarm when the remaining runtime has reached this  threshold.
Self Test
Schedule| Startup + 14 days since last test| •  Never
•  Startup
•  Startup + 14 days since last test
•  Startup + 7 days since last test| This is the interval at which the UPS will execute a Self Test.
Default
Setting| No| •  Yes
•  No| Allows the user to restore the UPS factory default settings.
Reset
Energy
Meter| No| •  Yes
•  No| The Energy Meter stores information on UPS output energy usage.
The Reset feature allows the user to reset the Energy Meter to 0 kWh.
| Parameters| Default Value| Options| Description
---|---|---|---|---
Config Menu Battery| Replacement Notification Time| 183 days| • 0-730 days
•  -1| To set the Near End of Life notification/alarm, select the number of days before the estimated battery end of life. When this date is reached the UPS will emit an audible alarm and a message will appear on the display interface screen.
Example: Using the default value, the Near End of Life notification/alarm will occur 183 days before the estimated end of life date.
To disable the notification/ alarm select -1.
Replacement Alarm Reminder| 14 days| •  0-365 days
•  -1| The Near End of Life audible alarm can be muted.
Enter the number of days between the time a Near End of Life alarm is acknowledged and the next Near End of Life alarm occurs.
To disable the notifications select -1.
Config Menu Outlets Main Outlet| Power On Delay| 0 seconds| 0-1800 seconds| Select the delay time the main outlet groups will wait between receiving the command to turn on and actual startup.
Power Off Delay| 0 seconds| 0-32767 seconds| Select the delay time the main outlet groups will wait between receiving the command to shutdown and actual shutdown.
Reboot Duration| 8 seconds| 4-300 seconds| Select the time the main outlet groups will remain off before the UPS will restart.
Minimum Return Runtime| 0 seconds| 0-32767 seconds| Select the amount of battery runtime that must be available before the main outlet groups will turn on using battery power, after a shutdown.
| Parameters| Default Value| Options| Description
---|---|---|---|---
Config Menu Outlets
Main Outlet| Load shed On Battery| Disable| •  Disable
•  Enable| To conserve battery power the UPS can disconnect power from main outlet groups not in use.
To configure the disconnect delay time for this feature use the Load shed Time On Battery setting.
Load shed Time On Battery| 32767 seconds| 5-32767 seconds| Select the amount of time the main outlet groups will be allowed to function on battery power before shutdown.
Load shed On Runtime| Disable| •  Disable
•  Enable| To conserve battery power the UPS can disconnect power from main outlet groups when the Load shed Runtime threshold is reached.
Load shed Runtime| 0 seconds| 0-3600 seconds| When the selected runtime threshold is reached the UPS will shutdown the main outlet groups.
Config Menu Outlets
Outlet Group1| Power On Delay| 0 seconds| 0-1800 seconds| Select the delay time the main outlet groups will wait between receiving the command to turn on and actual startup.
Power Off Delay| 90 seconds| 0-32767 seconds| Select the delay time the main outlet groups will wait between receiving the command to shutdown and actual shutdown.
Reboot Duration| 8 seconds| 4-300 seconds| Select the time the main outlet groups will remain off before the UPS will restart.
Minimum Return Runtime| 0 seconds| 0-32767 seconds| Select the amount of battery runtime that must be available before the main outlet groups will turn on using battery power, after a shutdown.
Load shed On Battery| Disable| •  Disable
•  Enable| To conserve battery power the UPS can disconnect power from main outlet groups not in use.
To configure the disconnect delay time for this feature use the Load shed Time On Battery setting.
| Parameters| Default Value| Options| Description
---|---|---|---|---
Config Menu Outlets
Outlet Group1| Load shed Time On Battery| 32767 seconds| 5-32767 seconds| Select the amount of time the main outlet groups will be allowed to function on battery power before shutdown.
Load shed On Runtime| Disable| •  Disable
•  Enable| To conserve battery power the UPS can disconnect power from main outlet groups when the Load shed Runtime threshold is reached.
Load shed Runtime| 0 seconds| 0-3600 seconds| When the selected runtime threshold is reached the UPS will shutdown the main outlet groups.
Config Menu Outlets
Outlet Group2| Power On Delay| 0 seconds| 0-1800 seconds| Select the delay time the main outlet groups will wait between receiving the command to turn on and actual startup.
Power Off Delay| 90 seconds| 0-32767 seconds| Select the delay time the main outlet groups will wait between receiving the command to shutdown and actual shutdown.
Reboot Duration| 8 seconds| 4-300 seconds| Select the time the main outlet groups will remain off before the UPS will restart.
Minimum Return Runtime| 0 seconds| 0-32767 seconds| Select the amount of battery runtime that must be available before the main outlet groups will turn on using battery power, after a shutdown.
Load shed On Battery| Disable| •  Disable
•  Enable| To conserve battery power the UPS can disconnect power from main outlet groups not in use.
To configure the disconnect delay time for this feature use the Load shed Time On Battery setting.
Load shed Time On Battery| 32767 seconds| 5-32767 seconds| Select the amount of time the main outlet groups will be allowed to function on battery power before shutdown.
Load shed On Runtime| Disable| •  Disable
•  Enable| To conserve battery power the UPS can disconnect power from main outlet groups when the Load shed Runtime threshold is reached.
| Parameters| Default Value| Options| Description
---|---|---|---|---
Config Menu Outlets Outlet Group2| Load shed Runtime| 0 seconds| 0-3600 seconds| When the selected runtime threshold is reached the UPS will shutdown the main outlet groups.
Config Menu Outlets
Outlet Group3
NOTE : This option is available only when SRTL010 is  installed.| Power On Delay| 0 seconds| 0-1800 seconds| Select the delay time the main outlet groups will wait between receiving the command to turn on and actual startup.
Power Off Delay| 90 seconds| 0-32767 seconds| Select the delay time the main outlet groups will wait between receiving the command to shutdown and actual shutdown.
Reboot Duration| 8 seconds| 4-300 seconds| Select the time the main outlet groups will remain off before the UPS will restart.
Minimum Return Runtime| 0 seconds| 0-32767 seconds| Select the amount of battery runtime that must be available before the main outlet groups will turn on using battery power, after a shutdown.
Load shed On Battery| Disable| •  Disable
•  Enable| To conserve battery power the UPS can disconnect power from main outlet groups not in use.
To configure the disconnect delay time for this feature use the Load shed Time On Battery setting.
Load shed Time On Battery| 32767 seconds| 5-32767 seconds| Select the amount of time the main outlet groups will be allowed to function on battery power before shutdown.
Load shed On Runtime| Disable| •  Disable
•  Enable| To conserve battery power the UPS can disconnect power from main outlet groups when the Load shed Runtime threshold is reached.
Load shed Runtime| 0 seconds| 0-3600 seconds| When the selected runtime threshold is reached the UPS will shutdown the main outlet groups.
| Parameters| Default Value| Options| Description
---|---|---|---|---
Config Menu Communication| IP Address Mode| | •  Manual
•  DHCP
•  BOOTP| Scroll through the fields to set the IP address mode and IP address.
IP Address| •  Program IP
•  Subnet
•  Gateway
Config Menu Display| Language| English| •  English
•  Francais
•  Italiano
•  Deutsch
•  Espanol
•  Portugues
•  Japanese
•  Russian| Select the language required for the display interface.
Language options will vary by model and firmware version.
Audible Alarm| Enabled| •  Disable
•  Enable| When audible alarms are disabled, the UPS will never emit an audible alarm.
LCD Back Light| Auto Dim| •  Always On
•  Auto Dim
•  Auto Off| To conserve energy, the LCD back light illumination dims or turns off when no events are active.
Full display interface illumination gets on when the UPS changes status as a result of an event or when any button on the display interface is pressed.
LCD Setting Brightness| High| •  Low
•  Medium
•  High
•  Ultra High| Adjust the brightness of the LCD back light.
Menu Type| User Choice| •  Standard
•  Advanced| The Standard menus include the most commonly used options.
The Advanced menu options include all parameters.

Emergency Power Off

Overview
The Emergency Power Off (EPO) feature turns off power supply to all equipment connected to the UPS, in all modes of operation.
In configurations where multiple units are connected in parallel, each UPS must be connected to the EPO switch.
During an EPO event, the SYSTEM ENABLE switch will move to off position.
To power up the connected equipment again, move the SYSTEM ENABLE switch manually to on position. After the UPS turns on, the user must acknowledge the prior EPO event on the display screen and press the POWER ON button, to continue with normal operation.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires from the switch or contacts at pins 1 and 4 of the EPO terminal block. Use 16-28 AWG wire.
2. Tighten the screws to secure the wires.
   If the contacts are closed, the UPS will turn OFF and power will be removed from the connected equipment.

Normally closed contacts

1. If the EPO switch or relay contacts are normally closed, insert the wires from the switch or contacts at pins 1 and 2 of the EPO terminal block.
   Use 16-28 AWG wire.

2. Insert a wire jumper between pins 1 and 4. Tighten the screws of pins 1, 2, and 4 to secure the wires.

If the contacts are opened, the UPS will turn off and power will be removed from the connected equipment.
NOTE: Pin 4 is the power source for the EPO circuit, it provides a few milliamperes of 24 V power.

If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for “dry” circuit applications. The switch or relay contact rating should be for low voltage and low current applications. This normally implies the contacts are gold plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are controlled by a switch or relay properly isolated from mains power. To avoid damage to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.

• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor to floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with national and local regulations.

Network Management Interface

Introduction
The UPS has a network port and console port that can be used to access the Network Management Interface.
The Network Management Interface have the same firmware, operation modes and interaction with other APC products such as Power Chute Network Shutdown.

Features
The Network Management Interface allows the UPS to function as a Web based, IPv6 ready product. The Network Management Interface can manage the UPS using multiple open standards such as:

Hypertext Transfer Protocol over Secure Sockets layer (HTTPS)
File Transfer Protocol (FTP)| Secure Copy (SCP)
Telnet| Syslog
RADIUS| Serial/Console interface

The Network Management Interface:

• Provides UPS control and Self Test scheduling features.

• Provides data and event logs.

• Enables set up notifications through event logging, e-mail, Syslog, and SNMP traps.

• Provides support for Power Chute Network Shutdown.

• Supports using a Dynamic Host Configuration Protocol (DHCP) or BOOT strap Protocol (BOOTP) server to provide the network (TCP/IP) values.

• Provides the ability to export a user configuration (.ini) file from a configured UPS, to one or more unconfigured UPS without conversion to a binary file.

• Provides a selection of security protocols for authentication and encryption.

• Communicates with Struxure Ware Central and Infra Struxure Manager.

• Supports one universal input/output port for connection to a:
  – Temperature probe, AP9335T (supplied)
  – Temperature/humidity sensor, AP9335TH (optional)
  – Relay input/output connector that supports two input contacts and one output relay, AP9810 Dry Contact I/O Accessory (optional)

• Supports Wifi Device (AP9834) accessory (optional)

• Supports the following interfaces:
  –NMC WEB UI
  – Command Line Interface CLI
  – SNMP MIB Browser (MG-Soft, iReasoning etc.)
  – Eco Struxure IT Data Center Expert
  – Struxure Ware Data Center Operation (SWDCO)
  – Eco Struxure IT Gateway
  – Eco Struxure IT Expert
  – Eco Struxure IT Mobile Application (iOS and Android)
  – Eco Struxure IT Advisor
  – Connected Services App
  – Netbotz-550

Related Documents
For related documents refer to

• NMC3 user guide:
  https://www.apc.com/us/en/download/document/SPD_CCON-AYCEFJ_EN/

• NMC3 Command Line Interface (CLI) guide:
  https://www.apc.com/us/en/download/document/SPD_CCON-AYCELJ_EN/

IP Address Configuration
The default TCP/IP configuration setting DHCP, assumes that a properly configured DHCP server is available to provide TCP/IP settings to the Network Management Interface.
If the Network Management Interface obtains an IPv4 address from a DHCP server, use the UPS Display Interface menus About → Accessory → Network, to see the address.
To setup a static IPv4 address use the display interface Config menu. Set the IP address Subnet Mask and Gateway from the Config menu.

Upgrade Firmware
The firmware of the UPS, RBM and XLBPs can be updated using web-interface, which is built into the UPS network management card. The encrypted image of each subsystem is combined into a single, digitally signed binary image, to provide an advance level of security and tamper proofing.

• Be sure that the Network Management Card is configured and connected to the network.
• Login to the web interface with a valid Username and password.
• Read the firmware upgrade release notes and be sure the compatibility of the new firmware image with the UPS model and the existing firmware version.
• Be sure that adequate battery backup is available before initiating the firmware update.
• Go to the Firmware update section in the web interface, select the valid signed binary image and initiate the update. It may take several minutes for the update(s) to be installed.
• Verify the firmware version in the About menu to be sure that the firmware update was successful.

Smart Battery Management

Definitions

• Replaceable Battery Module (RBM): A string of battery cells arranged to produce a battery assembly with a connector. Replacement RBMs can be ordered from our web site, www.apc.com.
• External Battery Pack (XLBP): An enclosure that contains RBM and battery management electronics.
• User Interface (UI): An interface by which a user can interact with the system.
  This may include LCD display interface, a network management interface or Power Chute™ Network Shutdown software.

NOTE:

• Do not use a RBM that is not approved by Schneider Electric.
• The system will not detect the presence of a RBM not approved by Schneider Electric and may adversely affect the operation of the system.
• Use of a RBM not approved by Schneider Electric will void the manufacturer’s warranty.

Maintenance

• RBM maintenance: The APC RBM uses Lithium ion battery cells and does not require maintenance.
• Battery health monitoring: The battery energy output and voltage are monitored to assess the health of the installed batteries when the UPS is operating on battery.
  Battery health monitoring is done during a UPS Self Test and when the UPS is operating on battery power.

End of useful life

• Near end of life notification: An alert message will appear on the UPS display interface screen when a RBM is approaching the end of its useful life. For configuration details, refer to “Replacement Notification Time” on page 34 and “Replacement Alarm Reminder” on page 34.
  The estimated replacement date for each RBM is available through the UI.

• Needs replacement notification: The replacement due date of a RBM will appear on the LCD display. The RBM must be replaced as soon as possible. When a RBM requires replacement, recommendation of the additional RBM(s) nearing end of their useful life will also appear on the LCD display.

NOTE: Continued operation after the Needs replacement notification may cause damage to the batteries.

Recycling the RBM

1. Remove the RBM from the UPS or XLBP.
2. Recycle the RBM.
   CAUTION: Do not disassemble the RBM.

Recommended actions after installing new RBM or XLBP

The following actions should be performed after installing a new RBM or XLBP:

• When a new RBM or XLBP is installed, the Battery status LED illuminates green in both the RBM(s) indicating that the RBM or XLBP is detected by the system and is working normally.
  If Battery status LED illuminates either Red or Yellow in either of the RBMs, refer to “User interface” on page 44 for details.

• Verify that the UPS is connected to input power and output power is turned on.
  – Use the LCD display to navigate to the status menus to verify that the UPS recognizes the RBM(s)/XLBP.
  – Be sure that the connected load to the UPS is greater than 400 watts. This information will appear on the LCD display.
  – Perform a Self-test by navigating Home →Tests and Diags → UPS Self-test.
  During this test, the UPS will change over to On-battery mode for a short time to assess the health of the BMs and XBP, if connected.
  – If at the time of XLBP installation, UPS input power is not available, turn on the UPS output from battery power for 30 seconds. This will allow the UPS to detect all installed RBMs or XLBPs. Refer to “Turn on without Utility Power” on page 20 for instructions on how to turn on the UPS when utility power is unavailable.
  – Allow the RBM(s) to charge for 24 hours to ensure full runtime capability.
  For details on Self Test refer to the Test and Diagnostics Menu options.

User interface
View Status/Error notifications: The status of connected XLBPs can be viewed using the LCD display using the menu options.
Battery status LED: The Battery status LED indicates three possible states.

• Is not illuminated: The battery module is in sleep state. This is the default state.
• Illuminates red: An internal error has been detected in the RBM.
• Flashing red: Battery module unable to communicate with the UPS.
• Illuminates green: Battery module operating normally.
• Illuminates yellow: Check the LCD display on the UPS. If the battery mode icon is displayed, then the battery is discharging. Otherwise, an internal error in the RBM has been detected.

To clear a detected internal error

1. Disconnect RBM by disengaging the thumbscrew (located on the front panel of the RBM).
2. Be sure that Battery status LED is not illuminating.
3. Tighten the thumbscrew to connect the RBM.

If the problem persist even after 3 attempts, then contact Customer Support.
System interfaces: Battery status, alerts, and measurements are shown on the LCD display.

Replace the RBM in UPS
A RBM should only be disconnected or removed from the UPS temporarily as part of the battery replacement procedure.

1. Remove the front bezel of the Uninterruptible Power Supply (UPS).

2. Turn the battery switch in clockwise direction, using a screwdriver, to switch off the battery.

3. Turn the thumbscrew in counter clockwise direction to unlock the battery module.

4. Push down and hold the thumbscrew downwards and slide out the battery module.
   NOTE: Be sure to support the battery using both the hands while sliding out the battery module.

5. Slide the replacement battery module into the UPS till it gets locked in position.

6. Press the thumbscrew till it engages and turn it in clockwise direction to lock the battery.

7. Turn the battery switch in counter clockwise direction, using a screwdriver, to switch on the battery.

8. After installing the RBM, the UPS display interface may prompt the user to verify the status of the replaced battery modules. If the battery module is new, respond YES. If the battery module is not new, respond NO.

XLBP installation and replacement
Refer to the External Battery Pack Installation Guide for installation and replacement instructions.

Troubleshooting

Use the table below to solve minor installation and operation problems.
Refer to our web site, www.apc.com for assistance with complex UPS problems.
The UPS features firmware that can be upgraded.
Go to the our web site, www.apc.com/Support, or contact your local Customer Care Center for more information.

UPS is not turning on or there is no output
The UPS is not connected to mains power.| Be sure the power cable is securely connected to the UPS and to the mains power supply.
The UPS is connected to mains power.| Be sure that
•  UPS output connections are secured properly.
•  SYSTEM ENABLE switch is turned on.
•  Thumbscrew on the battery module is completely engaged.
The UPS display interface screen shows very low or no mains power.| Check the mains power supply to be sure that the power quality is within acceptable limits.
The UPS has detected an internal error.| The UPS Display Interface screen will show a message to identify the alert and corrective action.
UPS emits an audible alarm
Normal UPS operation when running on battery power.| The UPS is operating on battery power.
Refer to the status of the UPS as shown on the UPS Display Interface screen.
Press any button to mute all audible alarms.
The UPS emits an audible alarm and the color of the UPS display interface changes to red or amber.| The UPS has detected an internal error.
Refer to the display interface screen for information.
UPS does not provide expected backup time
The UPS batteries are weak due to a recent power outage or they are near the end of service life.| Charge the batteries. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. If the batteries are near the end of service life, consider replacing the batteries even if the Replace Battery message is not displayed.
The UPS is experiencing an overload condition.| The connected equipment exceeds the specified maximum load. Refer to our web site, www.apc.comfor product specifications.
The UPS will emit a sustained audible alarm until the overload condition is corrected.
Disconnect nonessential equipment from the UPS to correct the overload condition.
NOTE : If the problem still persists, disconnect the UPS from the AC Mains and turn off the SYSTEM ENABLE switch and start up the UPS again.
UPS operates on battery power while connected to mains power
The input circuit breaker has tripped.| Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit breaker.
Be sure that the circuit breaker is rated for the connected load to the UPS.
Problem and Possible Cause| Solution
---|---
There is very high, very low, or distorted input line voltage.| Navigate to the UPS Display Interface screen that shows input voltage. Be sure that the input voltage is within specified operating limits.
If no input voltage is indicated on the UPS Display Interface screen, contact Customer Support through our web site, www.apc.com.
The UPS Display Interface screen shows the message Waiting for Minimum Runtime.| The UPS output does not turn on when the battery runtime is lower than the configured Minimum Return Runtime.
•  Wait till the battery gets charged or
•  Change the Minimum Return Runtime setting through the Config → UPS menu.
UPS Display Interface Status screen shows Overload and the UPS emits an audible alarm
The UPS is experiencing an overload condition.| Rating of the connected equipment exceeds the capacity of the UPS.
The UPS will emit an audible alarm until the overload condition is corrected.
Disconnect nonessential equipment from the UPS to correct the overload condition.
Note: If the problem still persists, disconnect the UPS from the AC Mains and turn off the SYSTEM ENABLE switch and start up the UPS again.
UPS Display Interface Status screen shows UPS is operating in Bypass mode
The UPS received a command to operate in Bypass mode| No action is required.
The UPS has detected an internal error. The UPS has  automatically switched to Bypass mode.| The UPS Display Interface screen will show a message to identify the alert and corrective action.
UPS Display Interface is red or amber and shows an alert message The UPS emits an audible alarm
The UPS has detected an internal error normal operation.| Follow the instructions on the UPS Display Interface screen.
Press any key to mute all audible alarms.
The UPS Display Interface screen shows the message Disconnected Battery.| Be sure that the RBM is completely inserted, the thumbscrew is completely engaged and the BATTERY ON/OFF switch is turned on.
Perform a UPS Self Test to be sure the UPS detects all connected RBM/ XLBPs.
To perform a UPS Self Test use the UPS Display Interface menu option Test and Diagnostics.
The UPS Display Interface screen shows the message Replace Battery.| Replace all the RBMs. Contact customer support.
The UPS display turns red or amber, displays an alert message, and emits a sustained audible alarm Red illumination indicates an UPS alarm that requires immediate attention
Amber illumination indicates an UPS alarm that requires attention
There is an internal UPS alert.
| Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
Problem and Possible Cause| Solution
---|---
The UPS is experiencing an overload condition.| Reduce the load on the UPS. Disconnect nonessential equipment.
The Replace Battery alert is displayed
The battery has a weak charge.| Allow the battery to recharge for at least four hours. Then, perform a Self Test. If the problem persists after recharging, replace the battery.
The replacement battery is not properly connected.| Be sure that the RBM is completely inserted, the thumbscrew is completely engaged and the BATTERY ON/OFF switch is turned on.

Transport

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from mains power.
3. Disconnect the RBM and all the XLBPs (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the “Troubleshooting” on page 46 section of the manual to eliminate common problems.

2. If the problem persists, contact Customer Support through our web site, www.apc.com.
   a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the regulatory label on the top of the unit and are available through the LCD display on select models.
   b. Call Customer Support. A technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
   c. If the unit is under warranty, the repairs are free.
   d. Service procedures and returns may vary internationally. For country specific instructions refer to the APC web site, www.apc.com.

3. Shipment of Lithium Ion Battery is highly regulated and the regulation is evolving. Pack the battery and UPS separately.

4. Always contact Customer Support to get the latest guidance on shipment of Lithium ion battery and UPS.

5. Pack the unit properly to avoid damage in transit. Do not use foam beads for packaging. Damage sustained in transit is not covered under warranty.

6. Write the RMA# provided by Customer Support on the outside of the package.

7. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of five (5) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own
sole option, any such defective products. Repair or replacement of a defective product or part thereof does not extend the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not be liable for defects resulting from:

1. unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the APC web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:

• Visit the our web site to access documents in the APC Knowledge Base and to submit customer support requests.
  – www.apc.com (Corporate Headquarters)
  Connect to localized APC web site for specific countries, each of which provides customer support information.
  – www.apc.com/support/
  Global support searching APC Knowledge Base and using e-support.

• Contact the APC Customer Support Center by telephone or e-mail.
  – Local, country specific centers: go to www.apc.com/support/contact for contact information.
  – For information on how to obtain local customer support, contact the our representative or the distributor from whom you purchased your APC product.

ENERGY STAR®
Select models are ENERGY STAR® qualified.
–For more information on your specific model refer to our web site, www.apc.com.

Schneider Electric
35 rue Joseph Monier
92500 Rueil Malmaison – France
Phone: +33 (0) 1 41 29 70 00
www.apc.com
As standards, specifications, and designs change from time to time,
please ask for confirmation of the information given in this publication.
© 2023 Schneider Electric. All Rights Reserved.
EN TME20245

References

• APC, a flagship brand of Schneider Electric - APC USA
• APC, a flagship brand of Schneider Electric - APC USA

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