Gabb Watch 3 User Manual

Gabb Watch 3 User Manual

WATCH 3

GABB WATCH 3 VIDEO TUTORIAL

Pairing your activated Gabb Watch 3 tutorial

Gabb Watch 3 overview video

Gabb Watch 3 settings video

Apps on the Gabb Watch 3 tutorial

Applying the Gabb Watch 3 screen protector

STARTUP GUIDE

About Your Watch

Front

NOTES:
Devices and software are constantly evolving. The screen images and icons you see here are for reference only.

Back

Getting Started

Charging the Gabb Watch 3 Wirelessly

Your watch is charged wirelessly, without inserting the cable into the device.

① You should use a 5V/1A or 5V/1000mA charging block with your magnetic wireless charger. The charging block that came with your Gabb Watch and Gabb Watch 2 is 5V/1000mA and can be used with the Gabb Watch 3 magnetic wireless charger.
② Place your watch on the wireless charging cable.
Align the back of your watch with the top side of the wireless charger.
③ Check the charging icon on your watch to verify that your watch is charging

④ You should see the fully charged status on the screen of your watch when it is 100% charged.

NOTES:

• Only use the supplied wireless charging cable for optimal charging performance.
• To avoid interference, do NOT place any object between the watch and the wireless charging cable.
• If you don’t see the charging icon appear on your watch after you place it on the wireless charging cable, contact customer support for help.

Turning Your Watch On/Off

Power on: To power your watch on, press and hold the power button until the logo shows up and enters the Home Screen.

Power off: To power it off, press and hold the power button again until you see “Power off?” on the screen. Tap to turn off your watch.

Setting Up Your Watch

1. Activation

To activate your Gabb Watch 3, please go to www.gabb.com/activate.

2. Download the MyGabb App on Parent’s Smartphone

To complete the device setup, make sure you have access to a reliable wireless network.
Then, follow the instructions below to pair your watch with the app.
① Download the MyGabb App on your phone. If your phone runs on Android, download the app from the Google Play Store; if your phone runs on iOS, download the app from the Apple App Store (data usage may apply). The app is necessary to pair with the watch to set up GPS location tracking, SOS functionality and more.

② Open the app and log in with the same email and password you used to place your order on www.gabb.com
③ Tap Add Device .
④ Follow the instructions on the app like filling out your child’s information – the child that will be using the device.
⑤ Turn on Gabb Watch 3 (it may take a few minutes to initialize; really make sure you’re in a high cell service area).

3. Pair Device to MyGabb App

Follow the steps below to pair your device to MyGabb App.
While you are in the parent MyGabb App, it is time to pair the watch to MyGabb App.
① Ensure Bluetooth is enabled on your parent smartphone.
② Once the MyGabb app detects the watch via Bluetooth, select your Gabb Watch 3.
③ Click “Confirm and Connect”.
④ Once your device is connected, click “Next”.

4. Create Child Gabb ID

You will need to create a Child Gabb ID for your child’s watch during the onboarding process. This will automatically log your child into Gabb ID on their watch once pairing is complete.
This is a NEW login specifically for your child and is NOT the same thing as your MyGabb app login or your gabb.com login.
A Gabb ID is your child’s secure user profile that will allow their settings and more to be backed up in Gabb Cloud and will allow your child’s watch to function properly, including the ability to use Speech-to-Text.
① Click “Create a Child Gabb ID”.
② Create a NEW Child Gabb ID username and password, following the credential requirements. This is NOT the same thing as your MyGabb app login or your gabb.com login.
③ Creating a Child Gabb ID during the pairing process like this will automatically log your child into Gabb ID on their Gabb Watch 3 once the pairing process is complete.

5. Connect to Wi-Fi Network

Connect your Gabb Watch 3 to your Wi-Fi network in the parent MyGabb App.
Connecting to Wi-Fi helps the watch get more accurate locations and will allow for critical software updates to be performed, including adding new apps to your child’s watch.
① On the MyGabb app, wait for the watch’s available Wi-Fi networks to load. This may take 30-60 seconds.
② Once the Wi-Fi networks have loaded, select the Wi-Fi network you want to connect to.
③ Enter the password for this network.
④ Once you have successfully connected to your Wi-Fi network, click “Next”.

6. Assign Safe Zones

On the MyGabb app during the pairing process, add previously created Safe Zones or create new ones.
Safe Zones alert you when your child enters or leaves a designated area and enable improved GPS locations.

NOTE: You’re all paired!

Using Your Watch

The Watch Face

The Watch Face is like the Home Screen where you start navigating the device functions.

• Swipe down once to use Quick Setting panel
• Swipe up once to access Recent apps
• Swipe left or right to access Apps, Settings, Contacts, Messages, and Call History.

Adjusting the Volume

Swipe down from the watch face to enter the Quick Menu and then drag the slider to adjust the volume

or
Swipe left twice from the watch face to enter Settings.
Tap to go to the Volume screen. Then drag the slider to adjust the volume.

Making a Call

① From the watch face, swipe right to the Contacts screen. Then tap the contact you want to call. To start the call, tap and swipe the phone icon.
② To end the call, tap icon.

NOTE: Your watch can only make and receive calls from phone numbers on the Contact list. You can manage the contacts in the MyGabb App on your phone.

Receiving a Call

When the watch receives a call, it will ring and the screen will show the caller’s name.

• Tap to answer the call.

• Tap to reject or end the call.

• To adjust the volume during the call, tap the volume icon.

NOTES: Making and receiving calls and messages requires network connection

Sending a Message

① From the watch face, swipe right twice to the Message screen. Then tap the contact you want to send a message.

② Choose what you want to send:

• To send a composed message using a keyboard, a Speech-to-Text message, or a preset message, tap .
• To send an emoji, tap .
• To send a voice mesage, tap .

Receiving a Message

When the watch receives a new message, it will appear on the screen.
Tap to reply with a message or to call back.

NOTES: The watch can only exchange messages with contacts whose permission is allowed. You can manage contact permissions with the MyGabb App on your phone.

If your message storage is full, you will receive a message informing your oldest messages will be regularly deleted.
You may also delete messages yourself.

Press and hold for 1 second to select a conversation, and theh tap  to delete.

Checking Call History

From the watch face, swipe right three times to enter Call History to check your missed call(s), incoming call(s) and outgoing call(s).

Tap on the contact you want to call or send a message.

Turn On/Off Wi-Fi

Swipe down from the watch face to enter the Quick Menu and then tap the Wi-Fi icon.

or
Swipe left twice from the watch face to enter Settings. Scroll down to locate the Wi-Fi setting.
Tap to go to the Wi-Fi screen. Then use the toggle switch to turn it on.
Tap to select an available Wi-Fi network. Enter password if required.

Turn On/Off Bluetooth

Swipe down from the watch face to enter the Quick Menu and then tap the Bluetooth icon.

or
Swipe left twice from the watch face to enter Settings. Scroll down to locate the Bluetooth setting.
Tap to go to the Bluetooth screen. Then use the toggle switch to turn it on.
Tap to select a device to pair with.

Fun with Our Apps

Swipe left once to check out our apps, such as Gabb Go, Gabb Move, and Mimic by Gabb.
Note that you must be logged into a Child Gabb ID for some apps to function properly.

Settings

Swipe left twice to access full setting and customization options.

Support and More

From the MyGabb app, tap the hamburger menu on the top right and select Support to learn more.

From your computer, visit gabb.com/account to manage your
account, track your usage, edit account information, pay your bill and more.

From your computer, visit gabb.com/support, or email us at
support@gabb.com.

Disclaimer

Information about your wireless device and third-party services.
Gabb Wireless is the mobile carrier associated with this wireless device, but many services and features offered through this device are provided by or in conjuction with third parties. Gabb Wireless is not responsible for your use of this device or any non-Gabb Wireless applications, products and services, including any personal information you choose to use, submit or share with others. Specifi c third-party terms and conditions, terms of use and privacy policies apply. Please review carefully all applicable terms, conditions and policies prior to using this wireless device and any associated application, product or service.

GETTING STARTED WITH GABB WATCH 3

This article covers:

1. Getting started with your new line Gabb Watch 3 ordered at gabb.com

2. Getting started with your new line Gabb Watch 3 ordered on Amazon

3. Getting started with your Gabb Watch 3 that is a replacement or upgrade for an existing line

**1. Getting started with your new line Gabb Watch 3 ordered at

gabb.com**

Your device is active and now needs to be paired with the parent MyGabb App! See the following tutorial on pairing your Gabb Watch 3 or follow the steps below.

Before beginning, please connect your Gabb Watch 3 to its charger to ensure it has a charge

Steps to pair:

• Enable bluetooth on your parent smartphone

• On your smartphone, Download the MyGabb App from the App Store (iPhone) or Google Play (Android)

• Existing customer?  Make sure you update your MyGabb App in the App Store (iPhone) or Google Play (Android) as our pairing process has been updated

• Log into the app using your Gabb Account credentials. This is the username and password you use to log into your parent Gabb Account. This is the email and password you used to set up your account during your initial order

• Now that you have logged into your MyGabb App, select Add Device and select Gabb Watch 3

• Enter the child (the watch user’s) information

• If your Gabb Watch 3 is powered on and Bluetooth is enabled on your parent smartphone, your smartphone will detect the Gabb Watch 3 – select the Gabb Watch 3 and click Select Device, then click Confirm and Connect, then click Next!

• Create your child’s Gabb ID. This will automatically log your child into Gabb ID on their watch once pairing is complete. A child Gabb ID is your child’s secure user profile that will allow their settings and more to be backed up in Gabb Cloud and will allow your child’s watch to function properly

• Connect the new Gabb Watch 3 to your Wi-Fi network in the parent MyGabb App. Connecting to Wi-Fi helps the watch get more accurate locations and will allow for critical software updates to be performed, including adding new apps to your child’s watch

• Add previously created Safe Zones or create new ones in the parent MyGabb App. Safe Zones alert you when your child enters or leaves a designated area and enable improved GPS locations

• You’re all paired!

Now that your Gabb Watch 3 is paired to your parent MyGabb App you can add up to 100 approved contacts that your child can call and text. See the following tutorial on adding contacts to your Gabb Watch 3 via the MyGabb App

2. Getting started with your new Gabb watch 3 ordered on Amazon

To activate your Gabb Watch 3 from Amazon, visit gabb.com/activate and select Amazon:

• Create (or sign into) your parent Gabb Account

• Enter the Amazon order number

• Enter the IMEI (serial number) of the device. This will be found on the box of the device

• Process your activation!

Your Gabb Watch 3 is now active! Follow the instructions above on pairing your Gabb Watch 3 to your parent MyGabb App or see the following tutorial

**3. Getting started with your Gabb Watch 3 that is a replacement or

upgrade for an existing line**

To set up your upgraded or replacement Gabb Watch 3, you’ll need to unpair the old watch from your MyGabb App, transfer the phone number from the old device to the new one, and then pair your new watch! To do so:

• In the MyGabb App select the device profile of the old watch, then scroll all of the way to the bottom and select “Unpair”

• Log in at gabb.com/account

• Select “Devices/usage”

• Select the old device being replaced (view details)

• Select “Swap SIM”

• Enter in the 20 digit ICC number of the new watch. It will be found on the packaging of your new device

Your previous device’s phone number will then be transferred to the SIM card in the new watch! At this point, you may pair your new watch with the MyGabb App as mentioned above or shown here

⚒️  Troubleshooting your Gabb Watch 3

_ _Battery Issues__

Step 1. Make sure your Gabb Watch 3 is on the most recent update.

Our team has released a new update to improve Battery life!

To update your software:

1. Connect to Wi-Fi (swipe to Settings on the watch to find this app!)

2. Open the Gabb ID app

3. Tap Update apps until the screen says “Apps are up to date!”. You may need to tap the button multiple times.

4. Turn watch completely off and back on.

_ _Pairing issues__

Step 1. Make sure your new Gabb Watch 3 is active!

If you ordered the device at Amazon, ensure you have activated the device by going to gabb.com/activate

If your new Gabb Watch 3 is a upgrade or replacement for an existing device/line, make sure you’ve:

Unpair your old device in the MyGabb App by tapping on the device profile, scrolling to the bottom, and selecting “Remove Device”

Transferred the phone number from the old device to the new Gabb Watch 3. This is done by logging in to your Gabb Account at gabb.com/account, selecting the old device, and selecting the SIM Swap option. This transfers the phone number from your old device’s SIM card to the new device’s SIM card.

Step 2. Move to a spot with higher cell service

Take your Gabb Watch 3 and smartphone outside to a place where you’ll have stronger cellular bars and attempt to pair.

_ _My Gabb Watch 3 is paired but is not making phone calls successfully__

Step 1. Ensure that the contact that is trying to communicate with the Gabb Watch 3 is added as an approved contact for the Gabb device in the MyGabb App

Step 2. On the MyGabb app on the parent’s smartphone, double check the phone number is correct for the whitelisted contact

Step 3. See if the contact is showing up on the watch

Step 4. Click “Play Sound” on the MyGabb app

Step 5. Press and hold power for 10 seconds to restart the watch

_ _Not able to do quiet times, SOS contact, volume control an more with your Gabb Watch 3 via the MyGabb App?__

Step 1. Make sure your MyGabb App is on the newest version and updated by checking you smartphone’s App Store (iOS) or Google Play (Android)

**Other issues__

For other issues and general troubleshooting on your Gabb Watch 3

1. Open Wi-Fi app and connect to a Wi-Fi network

2. Open the Gabb ID app and login to Gabb ID

3. In the Gabb ID app, click “Update Apps”

4. Connect the watch to the charger and ensure you have above 30% battery life, then, with the watch still on the charger, open the “Update” app (not Gabb ID app), and click the Update Icon

5. Press and hold power for 10 seconds to restart the watch

6. Click “Play Sound” on the MyGabb app

7. Contact Customer Support

FAQ

Gabb Watch 3 Frequently Asked Questions

Q: What is the difference between the Gabb Watch 2 and the Gabb Watch 3

A: The Gabb Watch 3 brings hardware improvements such as wireless charging, water resistance IP68, Gorilla Glass screen, more storage, more memory, new chipset, and a silicone watch band.

From the software side, Gabb Watch 3 includes the ability to add up to 100 contacts, Keyboard, Speech-to-Text, Gabb Move, Mimic by Gabb, 3 new Gabb Go pets, Calculator, 2 New Themes, 8 New Wallpapers, Gabb ID and Gabb Cloud for backing up settings, Wi-Fi connection for better GPS location and faster updates, Bluetooth, Quiet Times with Focus Mode and Silent Mode Schedules, Volume Control, and additional apps coming soon!

Q: Is the Gabb Watch 3 waterproof? Can I take my Gabb Watch 3 swimming?

A: No. The Gabb Watch 3 has a water resistance rating of IP68, determined by the International Electrotechnical Commission. Swimming with the Gabb Watch 3 is not recommended and will void your warranty.

Q: Can the Gabb Watch 3 connect to the internet or social media?

A:  No. This watch cannot connect to the open internet or social media. The Wi-Fi feature allows for better GPS location monitoring by the parent in the MyGabb App and allows for important updates.

Q: Will Gabb Watch 2 accessories fit the Gabb Watch 3?

A:  Gabb Watch 2 watch bands are interchangeable with the Gabb Watch 3. The Gabb Watch 2 screen protector however is not compatible with the Gabb Watch 3

Q: Will MobyFox Watch Faces work on the Gabb Watch 3?

A:  Yes! Previously scanned Watch Faces will appear in the MyGabb app under your Gabb Watch 3 profile page.

Q: What is a Gabb ID?

A: Gabb ID is a child specific account you create for your child. It’s not the Gabb Account username and password you use to login to gabb.com/account and the parent MyGabb App. Gabb ID is a user specific secure account that is used to provide additional services for your child, including cloud backup. You must login to the Child’s Gabb ID to allow the Gabb Watch 3’s settings and more to be backed up in Gabb Cloud and for your child’s watch to function properly.

Q: What is Gabb Cloud?

A:  Gabb Cloud is a FREE digital backup service that securely stores data from your kid’s Gabb device. Once activated, Gabb Cloud will automatically backup your settings every night. If you upgrade, replace, factory reset, or SIM swap your Gabb device, all of this data can be restored automatically. On the Gabb Watch 3 (not available on the Gabb Watch 2), it backs up your Gabb Go progress and all your Settings. More data will be available for backup soon, like text messages.

Q: Does my Gabb Watch 3 come with a charging block? Does Gabb sell charging blocks?

A:  No. Gabb Watch 3 comes with the magnetic charging cable, but not the charging block/brick. You should use a 5V/1A or 5V/1000mA charging block with your magnetic wireless charger (like the one that came with the Gabb Watch 2).

Q: Does the Gabb Watch 2’s Gabb Go progress move over to the Gabb Watch 3?

A: Unfortunately, no, it does not. However, since the Gabb Watch 3 has Gabb Cloud that backs up Gabb Go, you won’t lose your Gabb Watch 3’s Gabb Go progress moving forward.

Q: How do I clean my Gabb Watch 3? How do I clean my wireless charger?

A:  Thoroughly clean with alcohol wipes. Be sure to dry before charging.

Q: Why do I need to login to Wi-Fi on the watch?

A: Wi-Fi helps the watch get more accurate locations and is required to get software updates on both the Gabb ID app and the Update app

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