Jabra 1925 Bluetooth Device Instructions

Jabra 1925 Bluetooth Device

Product Information

The Jabra Bluetooth device is designed for optimal use with mobile devices such as smartphones and tablets. While it may be possible to pair the device with a computer and connect to a softphone client like Microsoft Teams, please note that the full
functionality of the Jabra device may not be available in this setup. Certain features, such as call controls using the device’s buttons, may not work as intended.
If you choose to pair your Jabra Bluetooth device with a computer or unsupported device, ensure that it meets the following requirements:

• The Hands-Free (HFP) or Headset (HSP) Bluetooth profile
• The Advanced Audio Distribution Profile (A2DP) Bluetooth profile

It is also important to keep all devices, including your Jabra device, up to date with the latest firmware/software.

Product Usage Instructions

Pairing with a Mobile Device:

1. Ensure that your Jabra Bluetooth device is charged and powered on.
2. On your mobile device, go to the Bluetooth settings.
3. Enable Bluetooth if it’s not already enabled.
4. Select the option to scan for nearby Bluetooth devices.
5. When your Jabra device appears in the list, tap on it to initiate pairing.
6. Follow any on-screen prompts to complete the pairing process.

Pairing with a Computer or Softphone Client:

1. Make sure your computer or softphone client supports the Hands-Free (HFP) or Headset (HSP) Bluetooth profile, as well as the Advanced Audio Distribution Profile (A2DP) Bluetooth profile.
2. Ensure that your Jabra Bluetooth device is charged and powered on.
3. On your computer or softphone client, enable Bluetooth and set it to discoverable mode.
4. Scan for nearby Bluetooth devices.
5. When your Jabra device appears in the list, click on it to begin the pairing process.
6. Follow any on-screen instructions to complete the pairing.

Troubleshooting

If you encounter any issues when connected to a computer or softphone client, try the following steps:

1. Check that the Bluetooth connection is active on the computer or softphone client.
2. Remove the previous pairing between your Jabra device and the computer/softphone client, and then re-pair them.
3. Reset your Jabra Bluetooth device by following the instructions provided in the user manual.
4. Ensure that you have the latest version of the softphone client installed on your computer.
5. Make sure your Jabra device is selected as the audio device both on your computer and within the softphone client settings.

Specifications

• Optimized for use with mobile devices
• Bluetooth profiles: Hands Free (HFP), Headset (HSP), Advanced Audio Distribution Profile (A2DP)

Frequently Asked Questions

• Can I pair my Jabra Bluetooth device with a computer or softphone?
  A Jabra Bluetooth device can be paired with a computer and connected to a softphone client, but the full functionality may not be available. Some features may not work as intended.

• What Bluetooth profiles are supported by the Jabra device?
  The Jabra device supports the Hands Free (HFP), Headset (HSP), and Advanced Audio Distribution Profile (A2DP) Bluetooth profiles.

How can I troubleshoot connection issues with my Jabra device and computer/softphone client?
If you experience connection issues, you can try the following steps:

• Check that Bluetooth is active on your computer or softphone client.
• Remove the previous pairing and re-pair your Jabra device.
• Reset your Jabra Bluetooth device.
• Ensure that you have the latest version of the softphone client installed.
• Select your Jabra device as the audio device on your computer and within the softphone client settings.

Can I pair my Jabra Bluetooth device with a computer or softphone?

A Jabra Bluetooth device is optimized for use with a mobile device such as a smartphone or tablet. Some users may have success pairing a Jabra Bluetooth device with a computer and then connecting to a softphone client such as Microsoft Teams. However, the full functionality of the Jabra device may not be available. For example, you may be able to send and receive audio, but the buttons may not work for call controls the way they would with a mobile device.
If you do pair with a computer or unsupported device, note that it must support the following:

• The Hands Free (HFP) or Headset (HSP) Bluetooth profile.
• The Advanced Audio Distribution Profile (A2DP) Bluetooth profile. In addition, ensure that all devices, including your Jabra device, are up to date with the latest firmware/software. When pairing your Jabra

Bluetooth device, follow the same steps that you would for pairing with a mobile device. To troubleshoot challenges when connected to a computer or softphone client, try the following steps:

• Check that the Bluetooth connection is active on the computer.
• Remove the previous pairing and re-pair.
• Reset your Jabra Bluetooth device.
• Ensure that you have the latest version of the softphone client installed.
• Ensure that your Jabra device is selected as the audio device on your computer and the softphone client.

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