WOOX WOE2 Smart Plug Power Strip User Guide

WOOX WOE2 Smart Plug Power Strip

Product Information

• Specifications:
  • Compatibility: Gsound APP, Google Home, Alexa
  • Network: Supports 2.4Ghz WiFi (5Ghz not supported)
  • Distance Range: Up to 15 meters without wall obstruction

Product Usage Instructions

• Connection Problem
  • Unable to connect to Gsound APP:
  • Open the Gsound APP.
  • Click the device icon and enter the device control panel.
  • If using Bluetooth devices, make sure they are paired with a Bluetooth gateway for synchronization.
  • Click the button in the upper right corner to enter the device settings page.
  • Unable to connect to Google Home:
  • Follow the steps for connecting to Gsound APP as mentioned above. Additionally:
  • Check if the device supports Google Home by viewing the supported third-party control list in the device settings page.
  • If supported, click the Google Home icon to connect.
  • Unable to connect to Alexa:
  • Follow the steps for connecting to Gsound APP as mentioned above. Additionally:
  • Check if the device supports Alexa by viewing the supported third-party control list in the device settings page.
  • If supported, click the Alexa icon to connect.
  • Cannot reconnect after power failure or replacement of WiFi:
  • If the router is changed or there is a power failure, follow these steps:
  • Remove the device from the Gosund APP.
  • Connect the device to the new network (2.4Ghz only).
  • If unable to reconnect after a power failure, ensure the mobile phone network and router network are stable.
  • Try logging in to the APP again or re-binding after resetting the device.
• Offline Problem
  • Google Home/Alexa cannot be voice controlled:
  • Follow the steps for connecting to Google Home/Alexa as mentioned above. Additionally:
  • Upgrade the app to the latest version.
  • Ensure a strong and stable network connection between the device and the router (within 15 meters distance without wall obstruction).
  • Google Home/Alexa stops working after working normally for a period of time:
  • Follow the steps for connecting to Google Home/Alexa as mentioned above. Additionally:
  • Upgrade the app to the latest version.
  • Check the network status and distance between the device and the router.
  • The device is offline after working for a period of time:
  • Ensure a stable network connection between the device and the router. If the issue persists, contact customer service.
  • Gosund APP operation is unresponsive and the device is offline:
  • If the Gosund APP is unresponsive and the device is offline, try restarting the app or resetting the device. If the issue continues, contact customer service.
• Other
  • Scheduled tasks cannot be executed correctly:
  • Make sure the equipment is powered on, the WiFi signal is strong and stable, and the device can be manually controlled through the APP. Ensure the timer settings are correct and not conflicting with other settings.
  • Equipment is noisy:
  • If there is noise from the equipment, perform the following troubleshooting steps:
  • Check the appearance of the equipment and locate the source of noise.
  • If the noise is power-related, it may be caused by transformers or chip capacitors, which is normal. Contact customer service if the noise is too loud.
  • When switching products, a relay sound is normal. Contact customer service if the sound is too loud or there is excessive noise.
  • Failed to receive verification code:
  • Confirm the QR code of the instruction manual and scan it to download and install the required app.
  • Ensure the email address is correct and emails are sent and received normally. Check the spam mailbox. It is recommended to use a Gmail mailbox (only applicable for US registrations).
  • The load cannot work after power on:
  • If the load does not work after power on:
  • Operate the physical switch of the device and check if the indicator light turns on and off.
  • If using the APP control, make sure the device is turned on through the app.
  • If the load still cannot work, it indicates a possible equipment malfunction. Contact customer service for equipment replacement.
• FAQ (Frequently Asked Questions)
  • Q: How do I connect to the Gsound APP?
  • A: Open the Gsound APP, click the device icon, and follow the instructions provided in the user manual.
  • Q: Can I connect the device to Google Home or Alexa?
  • A: Yes, you can connect the device to Google Home or Alexa. Follow the instructions provided in the user manual to connect.
  • Q: What should I do if the device goes offline?
  • A: Ensure a stable network connection between the device and the router. If the issue persists, try restarting the app or resetting the device. Contact customer service if the problem continues.
  • Q: How can I troubleshoot noise issues with the equipment?
  • A: Check the appearance of the equipment and locate the source of noise. If the noise is power-related, it may be normal. Contact customer service if the noise is too loud or there is excessive noise.
  • Q: Why am I unable to receive a verification code?
  • A: Confirm the QR code of the instruction manual and scan it to download and install the required app. Make sure the email address is correct and check spam mailboxes. It is recommended to use a Gmail mailbox for US registrations.
  • Q: What should I do if the load does not work after power on?
  • A: Try operating the physical switch of the device and check if the indicator light turns on and off. If using the APP control, make sure the device is turned on through the app. If the load still cannot work, contact customer service for equipment replacement.

Connection problem

1. Unable to connect to Gsound APP
2. Check the distance between the device and the router. It is best not to exceed 20 meters without wall obstructions. (Troubleshooting method: connect the mobile phone to the same network and place it in the same location as the device, try to open the web page, you can connect a mobile phone To), you can restart the router or bring the device closer to the router. After the router restarts, you need to wait 10 minutes before trying to connect.
3. Make sure that the entered router password is correct, and pay attention to whether there are spaces before and after the password (WiFi cannot be set to hidden, and the WIFI name cannot contain Chinese).
4. Currently only 2.4Ghz Wifi connection is supported. The mixing router can use AP mode to configure the network, but it is still recommended to log in to the router’s settings and change the SSID of the two frequency bands to separate the 2.4Ghz network from the 5Ghz network.
5. If the number of devices connected to the router reaches the upper limit, you can try to turn off the Wi-Fi function of a certain device to free up the channel to reconfigure.
6. Try to restart the device and configure the network connection
7. Unable to connect to Google home
8. Confirm that it can be controlled normally in Gosund APP? If it doesn’t work, restart the device and re-configure the network connection;
9. Enter the Gsound APP main control interface, click the icon with a pen in the upper right corner, and confirm whether the supported third-party control has Google Assistant? If not, you need to provide device ID confirmation.
10. Open the Google home APP-create a house-add equipment (voice sound)- add Gsound energy saving, confirm whether the home page has a voice sound and corresponding equipment, voice control: OK Google, turn on/off smart plug (device name : Smart plug).
11. Unable to connect to Alexa
12. Open the App, click the device icon, and enter the device control panel (Bluetooth devices must be paired with a Bluetooth gateway to be synchronized); click the button in the upper right corner to enter the device settings page;
13. Under “Supported third-party control”, you can view the third-party smart speakers supported by the device; click the Alexa icon (if not found, the device does not support it);
14. If you want to connect your camera and camera monitoring screen to Alexa Echoshow, but you can’t succeed, then you need to contact the device seller to activate this function for you (for your privacy, this function is mostly turned off) of);
15. After jumping to the connection page, bind according to the instructions of the App;
16. An Alexa account can only be bound to one APP account, and an error will be reported if the binding is repeated;
17. If you can’t find the Skill of the App in Alexa, it may be that the Skill does not support the use in your area, please contact the seller for confirmation;
18. If your device has been offline, upgraded firmware, or completely powered off recently, you need to repeat step 6 to add the device again, otherwise it may not be able to operate through third-party smart speakers (this is due to the device Upgrading the firmware and complete power failure will cause the device to be offline. After the device is back online, the third-party smart speaker sometimes cannot obtain the real-time status of the device. Therefore, the thirdparty smart speaker will think that your device is still offline. This problem can only be solved by adding it again)
19. Cannot reconnect after power failure or replacement of WiFi
20. When the router is changed, the added device will be offline.
21. After the device is removed from the Gosund APP, use the new network to reconnect (5Ghz is not supported temporarily, need to use 2.4Ghz); if the power is turned on after a power failure, if there is no way to reconnect and confirm The mobile phone network and the router network are stable, it is recommended to log in to the  APP again or re-bind after resetting the devic

Offline problem

1. Google home/Alexa cannot be voice controlled
2. Please confirm whether the device supports voice control and whether it has been successfully bound with voice speakers. For details, please refer to the third-party control instructions;
3. Please confirm whether the device is online normally, you can check whether it is normal through APP operation;
4. The operable voice commands of different types of devices are different. Please confirm with the device manufacturer whether the device supports the voice commands (the device may not have all the functions connected to the voice control module), if the device does not support the Voice commands You can add this function as one-key execution/automation in our App, so that you can control the one-key execution/automation by voice to meet your needs;
5. Please confirm whether the name of the device is easy to identify. It is recommended to take 2 simple and common words, such as “lights in the living room”;
6. Please confirm whether there is any change in the APP account of the smart device bound in the third-party control, such as resetting the device and adding another account (a third-party control account can only be bound to one APP account, and an error will be reported if the binding is repeated );
7. If the speaker or Siri reply is successful, but your device does not respond to the operation, it means that the device you are operating should be a Bluetooth or Zigbee device, and you need to match the corresponding gateway to be able to use the speaker or Siri to operate.
8. Google Home/Alexa stops working after working normally for a period of time
9. It is recommended to upgrade the app to ensure that the app is the latest version
10. Confirm the network status, check the distance between the device and the router, no more than 15 meters without wall obstruction (Troubleshooting method: connect the phone to the same network and place it in the same location as the device, try to open the web page), you can restart the router Or get closer to the router and try again.
11. Please confirm whether you have changed the router or modified the WiFi name, password, etc. If so, you need to add it again after removing the device in the APP;
12. Check whether the number of devices connected to the router exceeds the limit, and you can disconnect some other devices. The best number of devices connected to the router is within 10.
13. Re-configure the network after restarting the device. For specific steps, please refer to the manual. You can also check how to deal with common problems in Gosund App-FAQ. “
14. The device is offline after working for a period of time
15. Please confirm whether there is a power failure or network disconnection of the router. If so, it will take a while for the router to restore the network. Please confirm whether the device is online after 2 minutes;
16. Please confirm whether the router has been changed or the Wi-Fi name, password, etc. have been modified. If so, the device needs to be removed and added again;
17. Please confirm whether the device has just updated the firmware. The device will disconnect from the network when the firmware is updated, and automatically connect to the network after the update is completed, but if your network is unstable, there will be a failure to connect after the firmware update is completed. Phenomenon, the device needs to be removed and added again;
18. The Wi-Fi signal at the location of the device is too poor (for example: separated by several walls from the router; the device is wrapped with a metal shell or there are metal objects nearby; there is interference from high-power electrical appliances such as air conditioners and refrigerators nearby);
19. The location of the device is too far away from the router (the indoor environment is more complicated, and it is easy to go offline after more than 5 meters; the outdoor environment is empty, and it is easy to go offline after more than 10 meters);
20. Check whether the firmware is the latest version, the App side check path: Homepage—click the device icon—click the button in the upper right corner— check for updates;
21. If the device goes offline after a period of use, but the device returns to normal after restarting the router or re-configuring the device network, it means that the router has been overloaded due to long-term high-load use, and you need to replace it with a higher load capacity. A strong router or reduce the number of devices connected to the router;
22. You can try to use the mobile hotspot to connect to the device to check whether the device is often offline due to network problems.
23. Gosound APP operation is unresponsive and the device is offline
24. Confirm the network status, check the distance between the device and the router, no more than 15 meters without wall obstructions (Troubleshooting method: connect the phone to the same network and place it in the same location as the device, try to open the web page), you can restart the router Or get closer to the router and try again.
25. Please confirm whether you have changed the router or modified the WiFi name, password, etc. If so, you need to add it again after removing the device in the APP;
26. Check whether the number of devices connected to the router exceeds the limit, and you can disconnect some other devices. The best number of devices connected to the router is within 10.
27. Re-configure the network after restarting the device. For specific steps, please refer to the manual. You can also check how to deal with common problems in Gosund App-FAQ.

Other

1. Scheduled tasks cannot be executed correctly
2. Please confirm that the equipment is normally powered on;
3. The WIFI signal where the device is located is strong and stable, and the APP can manually control the device.
4. After setting the timer, the device has not been shut down or reset
5. To confirm the validity of the time period of the timed task, you can enter “Repeat” in the timed setting interface to confirm whether to overwrite the set time.
6. Equipment is noisy
7. Check the appearance of the equipment and troubleshoot the source of noise
8. If it is power noise, it is usually mainly caused by transformers or chip capacitors, which is normal. If the sound is too loud, please contact our customer service
9. The sound of a relay when switching products is normal. If the sound is too loud, please contact our customer service.
10. If the sound is too loud or there is other noise, please contact our customer service
11. Failed to receive verification code
12. Confirm the QR code of the instruction manual and scan the code to download and install.
13. Please confirm whether the email address is correct, the email is sent and received normally, and confirm whether it is in the spam mailbox, it is recommended to use Gmail mailbox, (only mailbox registration can be used in the United States)
14. The load cannot work after power on
15. After operating the physical switch of the device, the indicator light will turn on and off,
16. After the APP control turns on the device, the load still cannot work without power on,
17. Basically, it can be judged that the equipment is broken and the customer needs to replace the equipment.
18. Restart automatically
19. Provide device ID, push OTA upgrade
20. Privacy and security issues
21. On the APP, find the privacy policy through My–Settings–About the path, which contains detailed instructions on privacy protection

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