ACONEE HZB-45 Commercial Ice Maker Machine User Manual

ACONEE HZB-45 Commercial Ice Maker Machine

Product Information

Specification

Product Usage Instructions

Timer Setting
To set the timer, follow these steps:

1. Quickly press the A. TIMER CLEAN button once to enter the Timer setting program.
2. Adjust the desired time using the appropriate buttons (if available).
3. Press the A. TIMER CLEAN button again to confirm the timer setting.

Cleaning Program
To initiate the cleaning program, follow these steps:

1. Press and hold the A.TIMER CLEAN button for more than 5 seconds.
2. The unit will enter the cleaning program mode.
3. Follow any additional instructions provided in the user manual for the cleaning process.

Turning On/Off
To turn on the unit, follow these steps:

1. Make sure the unit is currently off.
2. Press the B.ON/OFF button once to turn on the unit.

To turn off the unit, follow these steps:

1. If the unit is in the self-cleaning program or normal ice-making state, press the B.ON/OFF button to turn off the unit immediately.
2. If the unit is set with the Timer, press the B.ON/OFF button to cancel the Timer setting.

Ice Harvest Process
To force the unit to switch to the ice harvest process while making ice cubes, follow these steps:

1. While the unit is making ice cubes, press and hold the B.ON/OFF button for more than 5 seconds.
2. The unit will switch to the ice harvest process.

Frequently Asked Questions (FAQ)

How do I clean the unit?
To clean the unit, follow the instructions provided in the user manual under the Cleaning Program section.

Can I set a timer for ice-making?
Yes, you can set a timer for ice-making using the A. TIMER CLEAN button. Please refer to the Timer Setting section for detailed instructions.

How do I turn off the unit?
To turn off the unit, press the B.ON/OFF button. If the unit is in the self-cleaning program or normal ice-making state, it will turn off immediately. If the unit is set with a Timer, pressing the B.ON/OFF button will cancel the Timer setting.

Important Safety
When using electrical appliances, basic safety precautions should be followed to reduce the risk of fire, electric shock, and personal or property injury. Please read all instruction manuals before using any equipment.

• Use this equipment only for its intended use as described in this user manual.
• Before using this ice machine, it must be properly installed according to the installation instructions.
• The device must be placed so that the plug can be easily accessed. Do not run wiring on carpet or other insulation. Do not cover the wires, keep the wires away from the active area, and do not submerge them in water. Do not plug other appliances into the same outlet, and make sure the plug is fully inserted into the outlet.
• We do not recommend using an extension cord as it may overheat and become a fire hazard. If you must use an extension cord, use one with a minimum size of 14AWG and a power rating of at least 1875 watts.
• If the power cord is damaged, it must be replaced by the manufacturer its service agent, or a similarly qualified person to avoid a hazard.
• When not in use for a long period, please unplug the power plug from the power outlet.
• Unplug or disconnect the power supply before cleaning or servicing the appliance. NOTE: if for any reason this product requires service, we strongly recommend that it be done by a certified technician.
• Never unplug the unit by pulling on the power cord. Be sure to hold the plug firmly and pull it straight out of the socket.
• Do not use this unit outdoors. Avoid exposing the unit to direct sunlight. Ensure that there is at least 6 inches of space between the back of the unit and the wall, and keep the front side open. Keep vents in appliance enclosures or built-in structures unobstructed.
• Do not overturn the machine or it will make unusual noises and make ice cubes of unusual size. In serious cases, this may cause the machine to leak.
• If the device was brought in from outside during the winter, allow it to warm up for a few hours to room temperature before plugging it in.
• Do not use liquids other than water to make ice cubes. Do not clean the ice machine with flammable liquids. These fumes can cause a fire or explosion.

Warning

• WARNING : This equipment must be grounded. Use a suitable power supply according to the nameplate.
• WARNING : Keep vents in the device enclosure or built-in structure clear of obstructions.
• WARNING : Do not damage the refrigerant circuit.
• WARNING : This device is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities or lack of experience and knowledge unless their use is being supervised or directed by those responsible for their safety.
• WARNING : Children should be supervised to ensure they do not play with the device.
• WARNING : This equipment must be grounded. Use a 110-120V/60Hz grounded power supply.
• WARNING : Do not store explosive substances, such as aerosol cans with flammable propellants, in this device.

DANGER
Risk of fire or explosion due to the use of flammable refrigerants. Do not use a mechanical device to defrost the ice machine. Do not puncture the refrigerant pipes.

• Caution – Risk of fire or explosion due to the use of flammable refrigerants. Please consult the service manual/user guide before attempting to install or service this product. All safety precautions must be followed.
• Caution – Risk of fire or explosion. Dispose of property by federal or local regulations due to the use of flammable refrigerants.
• Caution – Perforated refrigerant piping creates a risk of fire or explosion; follow operating instructions carefully due to the use of flammable refrigerants.

Ice machines should be installed by the ASH RAE 15 Refrigeration System Safety Standard. Ice machines should not be installed in hallways or hallways of public buildings. If there is a problem with the unit that requires repair, similar parts should be replaced and repaired by a factory-authorized repair technician to minimize the risk of possible fire due to incorrect parts or incorrect repairs.

Important:
The wires in this power lead are colored according to the following code:

• Green or green with a yellow bar: Ground wire
• White : Neutral wire
• Black : Live wire

To avoid hazards due to device instability, it must be placed on a flat surface.

Note : Tested at 70° F room temperature and S0° F water temperature.

Basic Information

Main Structure

1. Top cover
2. Ice door
3. Ice making and its water tank components: including the ice-making evaporator, water tank, water pump, and some detection parts
4. Front panel
5. Operation panel
6. Air outlet The air must be well circulated; the hot air will be blown out when the equipment is running.
7. Drainage port: For normal use, plug it in with a cover. When it is time to drain, remove the lid and connect the white drain
8. The water supply inlet Used to connect the water supply pipe
9. Water inlet for bottled water: Used for places where there is no water supply pipe but bottled water

Accessories:

• 2 meters long white drain pipe
• Faucet quick connector
• 6.35mm diameter white water supply pipe (3m long)
• Transparent silicone water supply pipe

Ice Making and Water Tank Parts

• Water divider: There are nine small holes from which water will flow. If no water flows out, it can be disassembled for cleaning
• Evaporator (ice-making module)
• Ice full detection board: used to detect whether the inner cabinet is full of ice. Check if the ice-making process is completed
• Water tank
• Water supply pipe
• Cover plate on the right side of the evaporator
• Water level switch mounting plate
• Water tank drain pipe: When making ice, the pipe should be inserted in the groove of the water tank wall; and the pipe should be removed when draining
• Water Pump
• Water level detection switch

Operation Panel

A.“TIMER CLEAN” button:
Quickly press this button once, to enter the Timer setting program; And press this button for more than 5 seconds, to enter the Cleaning program.

B.“ON/OFF” button:

When the unit is off, press this button to turn on the unit; And during the Self-cleaning program, or normal ice-making state, press this button to turn off the unit at once;  also if the unit is set with the Timer, press this button to cancel the Timer setting. When the unit is making the ice cube, press this button for more than 5 seconds, the unit will switch to the ice harvest process by force.

C.LCD display window

1. Environmental temperature display and ice-making time countdown display. Display ice-making time countdown with M as the unit display, and display environmental temperature with F as the unit display.
2. Making ice and deice symbol display, the machine is making ice when the symbol rotates, and the machine is deiced when the symbol flashes.
3. Automatic self-cleaning symbol display
4. On/off symbol display
5. Error code display, E1 means the environmental temperature sensor is damaged., E2 means ice-making anomaly or the refrigerant leaked
6. Water flow in and water shortage display, the arrow flashing indicates that the machine is in the water, and the whole symbol is bright to indicate that the machine is short of water.
7. Ice full alarm, the machine will make ice again when you take out the ice.
8. Setting display.Display timing switch machine with the H as unit display; Display ice-making time setting with M as unit display.

D &E.“+”、“-”button:
Use to adjust the ice-making process duration period length, the default setting is zero,1 minute adding or decreasing per each pressing of the “+” or”-“button. Also to adjust the delay time of the timer, the default setting is zero,1 hour adding or decreasing per each pressing of the “+” or”-“button.

Installation Steps

Unpack the Ice Machine

1. Remove the outer and inner packaging. Check that all accessories, including the instruction manual, ice scoop, white water inlet tube, 4-way to 2-way quick connector drain tube, etc., are inside the package. If any parts are missing, please contact our customer service.
2. Remove the tape used to secure the door and inner cabinet, ice scoop, etc., and roughly clean the inner cabinet and ice scoop with a damp towel.
3. Place the ice machine on a flat surface away from direct sunlight and other heat sources (e.g.: stove, stove, radiator). Make sure there is a minimum distance of 8 inches between the air outlet and the obstruction and at least 2 inches between the left and right sides and the wall.
4. As the ice machine may be upside down during shipping or shipping, wait 4 hours for the refrigerant to settle before inserting the ice machine.
5. Electrical appliances must be placed where the plug can be reached.

WARNING : Only connect to a potable water supply and use potable water only.

Installation Location Requirements

• This product is not suitable for outdoor use. Maintain proper room temperature and inlet water temperature according to the above specification sheet. Otherwise, the ice-making performance will be affected.
• The unit should not be located near any heat source.
• The unit shall be located on a solid level foundation at normal countertop height.
• There must be at least 2 inches of clearance at the rear and 1 Inch at the front to allow for door opening and good airflow.
• Do not place anything on top of the ice machine.

To ensure proper ventilation of the ice machine, the front of the unit must be completely unobstructed (at least 8 inches of free space). Leave at least 2 inches of clearance at the back and at least 2 inches at the top and sides for air circulation. If necessary, the installation should allow the ice machine to be pulled forward for servicing.

When installing the ice machine under the counter, follow the recommended spacing dimensions shown above. Place power, water, and drain fittings in the recommended locations as shown.

Choose a well-ventilated area with temperatures above 50 degrees Fahrenheit and below 90 degrees Fahrenheit. The unit must be installed where it is not affected by elements such as wind, rain, water spray, or dripping water. The ice machine requires a continuous water supply at a pressure of 6-87 psi, as required by the spec sheet above. The temperature of the water entering the ice machine should be between 41 and 77 degrees Fahrenheit to function properly.

Electrical Requirements and Connections

WARNING : This unit must be grounded.

Electric Shock Hazard

• Insert the plug into a grounded wall outlet.
• Never remove the ground pin.
• Use a separate power source or outlet.
• Never use an adapter.
• Never use extension cords.
• Failure to follow these instructions could result in death, fire, or electric shock.

It is important to ensure proper electrical connections before moving the ice machine to its final location. It is recommended to provide a separate circuit for your ice machine only. Use an outlet that cannot be turned off by a switch. If the power cord or plug is to be replaced, it should be done by a qualified service engineer. This equipment requires a standard 110-120-volt, 60 Hz electrical outlet with a good grounding arrangement.

Recommended Grounding Method
For your safety, this equipment must be properly grounded. This equipment is equipped with a power cord with a grounded plug. To minimize the potential shock hazard, the cord must be plugged into a matching grounding-type wall outlet and grounded by the National Electrical Code and local codes and regulations. If a matching wall outlet is not available, it is the customer’s responsibility to have a properly grounded wall outlet installed by a qualified electrician.

Ice Machine Water Pipe Connection

Important : Be sure to use the new hose-sets supplied with the appliance to connect to water mains and that old hose-sets should not be reused.

1. Connect the water supplying hose to the unit
   Step 1 : First remove the tape on the water inlet port for the water supply (indicated in the following illustration “B”) located at the unit back, then use your other hand’s finger to press the out circle Step 2: Insert the one end of the white water hose into the water inlet port, and push inward completely, and install back the clipper, then water hose connection is completed.

2. Connecting the water drain pipe
   Pull out the water drainage cap with black color (indicated in the above illustration), then connect the white drainage pipe included in the accessory, again connect the other end of this drainage to the main water drainage pipeline.

3. Connect the water hose to the water faucet of the water main supply system
   First, install the supplied water quick-connector to the water faucet by screw thread; Second, remove the clipper from the water quick-connector, insert the other end of the water hose into this quick-connector port completely, then install back the clipper, also this step is completed. Note: The water faucet should be supplied by the customer himself.

Important : The water pressure of the main water supply system must be 0.04-0.6 MPa at least.

**Operation Your Unit

**

Operation button and display area diagram

Operation of the ice-making process

1. Starting up: Plug in the power plug, and the symbol will flash in the display window, press the ON/OFF button on the control panel,  and the machine will start to make ice when the external pipe adds water to reach the standard level on the water tank through the electromagnetic water valve, then the symbol will change to light on always in the display window and symbol rotate; The ambient temperature will be displayed in the upper left of the display window, “80F” means the ambient temperature is 80F, several minutes later, the flashing numbers will be displayed in the ambient temperature display area, the flashing number “10M” means still need 10minutes to finish this ice making cycle.

2. Every ice-making cycle finished, enter the deicing process, the symbol flashes, the external pipe can add water to the water tank through the electromagnetic valve, and the arrow on the symbol will flash until the water reaches the standard level,  the symbol extinguishes, the unit enters the next ice making cycle; When the water can not reach the standard level, the symbol is always bright, the unit stop working. After a water shortage, the unit needs to be restarted, otherwise, it will start up automatically after 15 minutes.
   Note : Each ice-making cycle is around 11-20 minutes, the ice-making time will be changed according to the ambient temperature and the water temperature change. Especially the first ice-making cycle, the ice making cycle will be longer because of the high water temperature in the water tank, But the ice- making cycle will not be over 30 minutes.

3. Adjust the ice thickness; Press the “+”, and “—” buttons on the control panel to adjust the ice thickness; The number in the bottom left of the display window is the setting of the ice-making time, the default is “O” press “+” button one time the ice making time will add one minutes, the ice will be thicker; Press ” – ” button one time the ice making time will reduce one minutes, the ice will be thinner. Restart the machine it will go back to default “O”
   Note : The time currently set only changes the subsequent ice-making cycle.

4. When the symbol lights up, the machine stops working, it will work again after you take out the ice.

5. Shut down the unit: During the unit making ice, press the “ON/OFF” button on the control panel, and the unit shuts down and into standby mode. If you press “ON/OFF” longer than 5S during ice making, then the unit enters the deicing process directly, this function can help remove the ice on the ice plate. Press “ON/OFF” to shut down the machine.

6. Timing setting:

   • Setting range: 1-24 hours

   • Time shutdown: When the unit is running, it can set up the timing shutdown.

   • Time on: When the unit is on standby, you can set the unit with ON-TIMER.
     How to set up the timing
     

   • When the unit has a timing (the display window will display XX H), press the “TIMER” button, the timing is canceled after the number on the screen and “H” are extinguished.

   • When the unit has a timing, the display area in the lower left corner will display the timing time and the ice-making setting time, and the display content will be switched every 5S.

7. Automatic self-cleaning program, The default cleaning time is 20 minutes.
   Start the self-cleaning program: After connecting all of the water pipes, plug on the main power supply plug, then press the “TIMER CLEAN” button on the control panel for more than 5 seconds, to enter the self-Cleaning program ‚the symbol rotate on the display screens, time count down area display 20M. The “CLEAN” light will always be on during this period, the digit window will indicate the left time, and the water pump runs for 8 minutes and stops for 3 minutes, always recycle. The total duration time is 20 minutes for one self- cleaning program. Also when the water pump stops, the water will supply to the water tank automatically.
   Cancel the self-cleaning program: It takes about 20 minutes to complete one self-cleaning program. When the program is over, the system will be off- state automatically. Also, you can press the “ON/OFF” button on the control panel to cancel the self-cleaning program by force.

8. How to switch Fahrenheit(° F) to Celsius(° c)?
   Press the +” or “button longer than 5s, and It will automatically switch.

Drain
First, make sure the drain hose is properly connected to the rear of the unit.

1. You can drain the water in the freezer through the white drain pipe attached to the rear drain. Make sure not to set the white drain pipe too high.
2. For the water in the water tank, you can remove the silicone tube marked “H” on the right side of the water tank in Figure 3 to drain the clean water in the water tank, until the silicone tube is fully extended, and the water can flow out into the freezer. The water can then drain through the drain on the rear of the unit.

Reminder : Frequent cleaning of the water tank can improve the quality of ice cubes and prolong the service life of the equipment and its circulating water pump.

Normal Sound
Your new ice machine may be making unfamiliar sounds. Most of the new sounds are normal. Hard surfaces like floors, walls, and cabinets can make things sound louder than they are. Here are some of the kinds of sounds you might find strange.

• For each ice cycle, you will hear a swishing sound as the control valve opens to allow water to flow into the tank.
• A rattling noise may emanate from the flow of refrigerant or the water pipes. Items stored on top of the ice machine can also make noise.
• High-efficiency compressors may produce pulsating or high-pitched sounds.
• Water flowing from the tank to the evaporator plate may make a splashing sound.

Preparing Your Ice Machine for Long-Term Storage
If the ice machine is not going to be used for an extended period, or if it is to be moved elsewhere, it will be necessary to drain all water from the system.

1. Allow all ice cubes to drain from the ice machine’s evaporator.
2. Turn off the unit and unplug the power cord.
3. Shut off the water supply to the main water system.
4. Disconnect the water supply hose from the water inlet valve.
5. Pull out the water tank drain pipe marked “H” in Figure 3 to drain the water in the water tank. When all the water has drained, refit the drain hose to the tank.
6. Then drain all the water from the drain (“7” in Figure 2) located on the back of the unit.
7. Disconnect the drain from the main drain or floor drain and re-cover the drain cap.
8. Leave the door open for circulation and to prevent mildew.
9. Keep the water supply hose and power cord disconnected until ready to use again.
10. Dry the inside and wipe the outside of the device.
11. Place a plastic bag over the device to keep dust and dirt out.

Cleaning and Maintenance

WARNING : Before performing any cleaning or maintenance operations, unplug the ice machine from the main power. ( Exception : Ice Machine Self-Cleaning Program). Do not use any alcohol or fumes to clean/sanitize the ice machine. This can cause cracks in the plastic parts. Have the condenser inspected and cleaned at least once a year by a trained service, technician for the unit to function properly.

CAUTION: If the ice maker has been left unused for a long time, before the next use it must be thoroughly cleaned. Follow carefully any instructions provided for cleaning or the use of sanitizing solution. Do not leave any solution inside the ice maker after cleaning.

This equipment must be cleaned with a water jet. Regular cleaning and proper maintenance will ensure efficiency, optimum performance, hygiene, and longevity. The maintenance intervals listed are based on normal conditions. If you have pets, or the device is used outdoors, or have other special considerations, you may want to shorten the interval.

What not to do
Don’t put anything that isn’t ice in the ice bin: Not only are things like wine and beer bottles unsanitary, but labels can slip off and clog drains.

External cleaning

• Doors and cabinets can be cleaned with a mild detergent and warm water solution, such as 28 grams of dishwashing liquid mixed with 7.5 liters of warm water.
• Do not use solvent-based or abrasive cleaners. Use a soft sponge and rinse with clean water.
• Wipe with a soft, clean towel to prevent water spots.
• Stainless steel models will discolor when exposed to chlorine and should be cleaned.
• Clean stainless-steel models with mild detergent warm water and a damp cloth.
• Never use abrasive cleaners.

Note : Stainless steel models exposed to chlorine and moisture, such as in areas such as spas or swimming pools, may have some stainless steel discoloration. Chlorine discoloration is normal.

Internal cleaning

For ice bins
Ice storage bins should be sterilized occasionally. Before using the ice machine for the first time, clean the ice box and use it again after an extended period of inactivity. Typically, it is convenient to sanitize the storage bin after the ice-making system has been cleaned and the storage bin is empty.

1. Disconnect power to the unit.
2. Open the door with a clean cloth, wipe the inside with a sanitizing solution made from 28g of household bleach or chlorine and 7.SL of hot water (95°F to 115°F).
3. Rinse thoroughly with clean water. Wastewater will be drained through the drain.
4. Reconnect the power to the device.

Ice scoops should be cleaned regularly. Wash like any other food container.

WARNING
DO NOT use solvent cleaning agents or abrasives on the interior, These cleaners may transmit taste to the ice cubes, or damage or discolor the interior.

Ice-making parts cleaning
During use, please clean the main system of the ice machine regularly (as shown in Figure 9).

1. Repeat the above steps to clean the water tank and other internal parts of the device.
2. Paying attention to the water distribution pipe on the evaporator, when the compressor and water pump are running normally, if there is no water flowing from the water distribution pipe, or the water flow is very small, please drain the water distribution pipe cleanly. Clean each of the small holes on the manifold shown in the picture below, making sure nothing is blocking each of the holes, and put them back in place.
3. When there are ice cubes on the surface of the evaporator, but it is not easy to fall, do not use mechanical means to forcibly remove them; simply press the “ON/OFF” button for more than 5 seconds and the device will enter the ice melting process. After a while, the large ice cubes will fall. Then, turn off the unit, unplug the power cord, and clean the surface of the evaporator.
4. Cleaning of the water tank and full ice detection board (as shown in Figure 10). The water tank and full ice detection plate are very important to keep the ice cubes hygienic. Place a mixture of neutral detergent and water in a clean water nozzle and spray onto all interior surfaces of the water tank and ice detection plate. Wipe these surfaces as much as possible with a clean cloth. Then, spray the surface with clean water and wipe it with a clean dry cloth. The clean water in the tank is then drained by pulling out the tank’s drain hose (“H” in Figure 2). When all the clean water has drained, reinstall the tank drain hose.

Recommendation:
Clean internal parts reinstall them in their respective locations, and discard the first batch of ice when the machine is back in operation.

Use Nu-Calgon Nickel Safe Ice Machine Cleaner to Clean the Ice machine System
Minerals removed from water during the freezing cycle can eventually form hard, scaly deposits in the water system. Regular cleaning of the system will help remove mineral deposits. How often you need to clean your system depends on how hard your water is. For hard water of 4 to 5 grains/liter, you may need to clean the system every 6 months.

1. Turn off the ice machine. Keep the ice machine connected to the water supply and drain; turn off the tap of the main water supply.
   WARNING : Wear rubber gloves and safety goggles ( and/or face shield) when handling Ice Machine Cleaner or sanitizer.

2. Open the door and scoop out all the ice cubes. Either throw them away or keep them in the freezer or cooler.

3. Make a cleaning solution. Mix Nu-Calgon Nickel Safe Ice Machine Cleaner with water to make a cleaning solution. Using a plastic or stainless-steel container with a capacity of more than 4 liters, mix 300 ml of Nu-Calgon Nickle Safe Ice machine Cleaner with 2.8 liters of warm water at approximately 120°F-140° F, then divide them into 2 cups. It is best to maintain the temperature of each cup of cleaning solution.

4. Check to make sure the tank drain is properly seated in the groove in the tank wall. Then pour a cup of Nickle Safe Ice machine Cleaning Solution into the water tank. Wait about 5 minutes.

5. Turn on the power of the ice machine, and then press the “Scheduled Cleaning” button on the control panel for more than 5 seconds to enter the self-cleaning program. As explained above, the pump runs for 8 minutes, stops for 3 minutes per cycle, and another cycle. The total duration of a self-cleaning program is 20 minutes. During this process, the “Clean” light will stay on and the digital window will show the time remaining.

6. 20 minutes after a self-cleaning procedure is completed, remove the drain pipe of the water tank and drain the cleaning fluid into the lower ice storage bin. Shake the device gently to completely drain all cleaning fluid. Then install tice-makings back into the tank.

7. Repeat steps 4- 6 to clean the ice-making system again.
   WARNING:
   The ice machine cleaner contains acids.
   DO NOT use or mix with any of your solvent-based cleaner products.
   Use rubber gloves to protect your hands. Carefully read the material safety instructions on the container of the ice machine cleaner.

8. Then turn on the faucet of the main water supply and let water flow into the unit. Press the “Scheduled Cleaning” button on the control panel again for more than 5 seconds to enter the self-cleaning program. As explained above, the pump runs for 8 minutes, stops for 3 minutes per cycle, and another cycle. The total duration of a self-cleaning program is 20 minutes. During this process, the “CLEAN” light will stay on and the digital window will show the remaining time. Through this process, will flush the manifold, evaporator, water pump, silicone tube and water tank, etc.

9. After a self-cleaning procedure is completed, remove the drain of the water tank and drain the cleaning fluid into the lower ice storage bin while gently shaking the device to drain all the water completely. Then reinstall the drain hose to the tank.

10. Repeat steps 8-9 two more times.

11. Follow the procedure above to clean the ice storage bin.

12. This specific-making routine is now complete and you can go back to normal ice-making mode. It is recommended to discard the first batch of ice cubes.

Cleaning Advice

Daily cleaning
You should clean the ice shovel, door and water distribution pipe yourself every day. At the end of each day, rinse the ice shovel and wipe the sides of the door with a clean cloth.

Clean once every two weeks
According to the internal cleaning plan, clean the ice shovel, freezer, water tank, full ice detection plate, and evaporator surface every two weeks.

Cleaning once every six months
This includes all parts and surfaces exposed to water or ice, such as ice storage bins, water tanks, doors, evaporators, pumps, silicone hoses, water distribution pipes, etc. Clean with Nu-Calgon Nickel Safe Ice machine Cleaner every 6 months. They should be cleaned by maintenance personnel according to the Ice Component System Cleaning Procedure.

General Troubleshooting

technical maintenance personnel to maintain
The screen displays the “E2” code| The machine does not make ice or gas leaks| Requires technical maintenance personnel to maintain

The entire” to ” symbol is always on

| ****

There is no water in the device

| Main water pressure is too low or the water supply hose is clogged. Check them and increase water pressure and clean supply hoses
The float ball of the water level detection switch is blocked and cannot be raised| ****

Cleaning the water tank and water level detection switch

Water flows out of the side of the tank| Place equipment in a horizontal position, not a slope
Water comes out of the drain of the tank| Remove the pipe and install the right side of the return tank

The appliance enters the ice-making process, but there is no water flow in the appliance, the entire ” 0” symbol is

| ****

There is no water in the tank, or there is a problem with the water supply, or the silicone tube of the tank is not in the correct position

| The main water pressure is too low or the water supply hose is clogged. Check them, increase the water pressure, and clean the water supply hose, the silicone tube of the tank should be clamped in the groove of the tank
The water pump works, but there is no water coming out of the manifold| ****

The hole in the drain pipe is clogged

| ****

Clean these little holes

The water circulation pump not working

| Some particular substance in the water tank is blocking the pump blades|

Clean the tank and pump

The transparency of the ice cubes is not very clear| ****

Poor water quality

| Use a water filter or water purifier to soften or filter the water

Irregularly shaped ice cubes

| ****

Poor water quality or dirty tank

| Clean the water tank and replace it with new water
The small hole in the shunt tube is somewhat clogged| Clean the water distribution pipe to make sure all nine holes are unobstructed

Ice cubes are very thin

| The ambient temperature is too high| Move equipment to a low-temperature space, or extend the duration of each ice cycle
---|---|---
Poor air circulation around the device| Make sure there is more than 8 inches of space between the front and rear of the device and obstacles
The ice cubes are too thick| The ambient temperature is too low| Reduce time per ice-making cycle
The “Ice Full” symbol lights up| Ice bin full of ice cubes| Take out some ice cubes

The ice cycle is normal, but no ice is produced

| The ambient temperature or the water temperature in the tank is too high Refrigerant leak| Move to a place where the temperature is below 90 degrees Fahrenheit and switch to cold water
Blocked cooling system pipes| Requires technical maintenance personnel to maintain
The ambient temperature or the water temperature in the tank is too high| Requires technical maintenance personnel to maintain

Dispose of the Product Properly
This sign indicates that this product should not be disposed of with other household waste. To prevent possible harm to the environment or human health from uncontrolled waste disposal, waste should be recycled responsibly to promote sustainable reuse of material resources. To return your used device, please use the returns and recycling system or contact the retailer where you purchased the product. They can use the product for environmentally safe recycling.

Warranty

This device is covered by a limited manufacturer’s warranty. The manufacturer will repair or replace any part of this equipment that is defective in material or workmanship within three years from the date of original purchase, provided that the equipment is used under normal operating conditions as intended by the manufacturer.

Warranty Terms
During the first three years, any part of this equipment that is defective due to material or workmanship will be repaired or replaced at the manufacturer’s discretion, free of charge, to the original purchaser. The purchaser will be responsible for any removal or shipping costs.

Warranty Exclusions
Warranty will not apply if damage is caused by any of the following:

• Damaged when transporting or moving the device
• Improper power supply, such as low voltage, defective household wiring, or improper fuses
• Accidents, alterations, misuse, or abuse of electrical appliances, such as the use of unapproved accessories, insufficient indoor air circulation, or abnormal operating conditions (extreme temperatures)
• Fire, flood, war, riot, hostilities or acts of God such as hurricanes, floods, etc.
• Damage caused by the use of force or external influence
• Partially or completely disassembled equipment that is excessively worn by the user

Get Service
When making a warranty claim, please have the original purchase checklist with the purchase date ready. Once your device is confirmed to be eligible for warranty service, all repairs will be performed by an Acekool-authorized repair facility. The buyer will be responsible for any removal or shipping costs. Replacement parts will be new, but either remanufactured or refurbished at the manufacturer’s discretion. For technical support and warranty services, please email  support@acekool.vip.

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