GIANDEL PS-2200KAR Pure Sine Wave Power Inverter User Manual

June 15, 2024
GIANDEL

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GIANDEL PS-2200KAR Pure Sine Wave Power Inverter

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lntertek ETL Listed to UL458 and CSA22.2 NO 107.1

  • Warning : This manual contains important safety and operating instructions . Please read it carefully before use the unit.
  • SAVE THIS INSTRUCTION MANUAL FOR FUTURE REFERENCE

SPECIFICATIONS

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Note: Due to the continuous improvement of products, the technical parameters in this manual are subject to change without prior notice.

INSTRUCTION

  • The GIAN DEL Power inverter product line is used for back-up power. The pure sine product line is ideal for sensitive equipment and provides clean power, which is more efficient for back-up power applications. It converts DC (direct current/car battery) power into AC (alternating current) power that can be used for running a wide variety of tools and appliances under rating power. This inverter is perfect for providing mobile power in cars, boats and work trucks. The inverter can also be utilized as a back-up source of electricity in the event of an electrical failure or for several off-grid applications such as camping or in your RV.

Please read this instruction manual carefully and make sure your inverter is installed properly before using.

WARNING AND SAFETY

  • Read the manual before connecting this inverter and keep it for future reference.

  • While opening the product package, please check the integrity of the product and accessories. If there is any problem, please do not use it.

  • While connecting and using for the first time, if there is smoke or explosion sound in the product, please stop using immediately and disconnect the product from the battery and electrical appliances. This may be caused by damage during the transportation or due to moisture during storage in the warehouse before delivery. Please contact your seller in time.

  • During daily use, if there is smoke or explosion sound in the product, please don’t worry, this is due to the internal fuse protection of the product. Please do not disassemble it by yourself. Please stop using the product immediately. Disconnect the product from the battery and electrical appliances. Contact the seller in time and only with seller’s agreement a hired professional personnel can disassemble the product. Otherwise, it may cause electric shock, fire and serious personal injury.

  • Prevent body contact with grounded surfaces such as pipes, radiators, ranges, and refrigerator enclosures during installation.

  • Do not operate the inverter if under the influence of alcohol or medicine. Read warning labels on prescriptions to determine if your judgement or reflexes are impaired while taking medicine. If there is any doubt, do not operate the inverter.

  • People with pacemakers should consult their physician(s) before using this product. Electromagnetic fields in close proximity to a pacemaker could cause interference to or failure of the pacemaker.

  • This product cannot be used for medical and life support equipment.

  • Do not expose the unit under direct sunlight or get close to heat sources.

  • Do not use the unit in rain or damp environments. The normal working temperature is 0-40’t, and the ideal temperature is 10-25’t.

  • Avoid the working unit contact with poor heat resistance or flammable materials.

  • Keep children away from the inverter and its components

  • While using inverters in vehicle, it is prohibited to use the chassis or frame as wires to connect the input terminals of inverter, the provided cables or special cables should be used. ****

  • This inverter is suitable for electronic systems with negative grounding, and should not be connected to electronic systems with positive grounding
    (currently, most vehicles and ships use negative grounding)GIANDEL-PS-
2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-6

  • This inverter is suitable for electronic systems with negative grounding, and should not be connected to electronic systems with positive grounding
    (currently, most vehicles and ships use negative grounding)GIANDEL-PS-
2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-6

  • When the inverter is installed in vehicle, it must be turned off before entering the petrol station to ensure safety.GIANDEL-PS-2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-8

  • Keep the output port clean and tidyGIANDEL-PS-2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-9

  • Disconnect the inverter and battery if not use for a long time to avoid accidental start-up.GIANDEL-PS-2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-10

  • Tighten connection needed, poor connection will cause voltage drop or posts melt. Reversely connect the cables will blow the fuses. Do not reverse connect cables.

  • The lithium battery usually has its own protection voltage which may be different with inverter’s. The battery usually shuts down for over charging at about 14.5V which will cause inverter stop working for no input voltage or HI for direct charging from charger.

PARTS LIST

  1. DC Input SideGIANDEL-PS-2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-14
  2. AC Output sideGIANDEL-PS-2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-13
  3. Remote controller box

INSTALLATION

  1. Installation guide
    Firstly, sufficient space should be ensured to install the inverter and the installation position must meet the following requirements:

  2. Dry: Do not drip water or other liquids onto the inverter

  3. Cool: The working environment temperature of the product is 0-40 ° preferably a temperature of 10-25 C, at a temperature as low as possible within this range

  4. Ventilation: There should be a certain distance between inverter and other objects, to avoid blocking the products vents.

  5. Clean: Do not install the products in the dusty, wood chips or other particles , If cooling fan is turned on, the particles involved in the inside of the product, thus affecting the normal work.

  6. While inverters and batteries connected, will produce arcs or sparks, do not use it around flammable objects such as gasoline, alcohol, etc for risk of fire or explosion.

  7. It is recommended that the product be unloaded for half an hour before use, and products stored for more than 3 months should also be unloaded for half an hour before being loaded. This is to better protect the product’s service life.

  8. Install the inverter
    Mounting position precaution

  9. The inverter should be installed indoors or in a carriage on a platform or support frame with good load-bearing capacity , and should not be installed in a narrow space. A space of 8″ (20cm) should be reserved around it for heat dissipation, ventilation, and to avoid collisions between the inverter and the inner wall. It should be kept away from rainwater, dust, and kept clean, dry, and tidy.

  10. Be sure to affix the product with screws to keep it from falling or movingGIANDEL-PS-2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-16

  11. Mounting Directions: The inverter can be mounted to a suitable horizontal or vertical panel. Please keep 12″ adequate ventilation space for the cooling fan. If you mont the inverter vertically, please keep the DC terminals side downward.GIANDEL-PS-2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-17

Installation in a truck or trailer

  1. Do not install the unit outside the carriage or at the bottom of the frame. Shock proof pads must be installed for firmly fixing
  2. If possible, the cable length should be shortened to within 2 meter and refer to the cable length specification table in the manual to choose suitable cables.

Assemble the remote control box

  1. Fixed on the plane with an opening, four screws can be fixed directly on the four mounting holes of the remote control box.
  2. Connect the remote control cable between the box and the inverter.

BATTERY

  1. Current and voltage
    The battery is used to supply the DC input voltage required by the product, and its rated voltage must be in line with the rated input voltage of the inverter, beyond the input voltage range of the inverter, and the cross connection will cause the product to be under voltage or under voltage protection. At the same time, the battery must provide sufficient current for inverter, a small capacity battery is not able to drive high power appliances, in this case, usually due to excessive current and battery discharge the battery terminal voltage low, under voltage protection products appear. The simple formula for the battery current is the load power / the battery voltage. As the inverter itself will be part of the loss, so the actual current will be greater than this value of about 10%. For example: the battery voltage is 12VDC, the load power is 400W, then the actual current size of the battery is about 400W+12Vx110%=37 A

  2. Battery working time
    The using time of battery depends on battery capacity (AH) and the power of the connected load (W}, the calculating method is: Time (hours) =battery capacity (AH) >< battery output voltage (V) x efficiency rate electrical power of using (W) such as the 12V DC input inverter uses the 12V battery, if the battery capacity is 200AH and at this time the inverter is driving 400W power load, the efficiency rate is 90% when the battery is full, according to the formula above, the battery use time =200(AH)+(400+12×110%) 5.4 (Hour). This means the battery can be used for 5.4 hours.
    NOTICE: The nominal battery capacity is the discharge capacity in 20 hours discharge rate, under the condition when the discharge current exceeds this value, the discharge capacity will be reduced, the corresponding discharge time will be shortened than the calculation value, this part of the specification can refer to battery manufacturer, and whether the battery fully charged will also affect the results.

  3. Battery size recommendation

Inverter Version| Inverter Rating power| Max Current (A)| Battery for lasting 1 hour| Battery for lasting 2 hours| Batteries for N hours
---|---|---|---|---|---
12V| 600W| 57| 70| 140| Nx70AH
1000W| 95| 115| 230| Nx115AH
1200W| 114| 140| 280| Nx140AH
1500W/1600W| 152| 180| 360| Nx180AH
2000W/2200W| 209| 250| 500| Nx250AH
2500W| 238| 290| 580| Nx290AH
3000W| 285| 340| 680| Nx340AH
4000W| 380| 460| 920| Nx460AH
5000W| 475| 570| 1140| Nx570AH

NOTE:

  1. The battery specifications provided in the above table are for reference only. The selection and use of the battery should also refer to the battery instructions, especially for Lithium battery and LifePO4 batteries, such as: whether the maximum discharge current of the battery meets the working current of the product; Whether the low-voltage protection of the battery is within the working range of the product, etc. Furthermore, whether the battery is fully charged or false capacity labeled which will lead to insufficient working hours of the product. According to the life span of the battery, the battery capacity will decline after long term of use, which will also affect the working hours of the product.
  2. GIAN DEL recommends using “Deep Cycle” or Marine rated batteries.

WARNING

  1. Do not connect different brand or different capacity, specification of batteries in series or parallel, it it unsafe and may damage the batteries or inverter.
  2. Inverters are not recommended to be used when the battery is being charged; When the inverter is used while charging battery, the voltage fluctuation at both ends of the battery is relatively large, and the ripple voltage and current will cause the following adverse factors:
  3. The battery cannot be fully charged when the inverter is working, and the charging voltage ripple will affect battery life.

CONNECTION
Grounding

  • The power inverter has a terminal on the back panel marked “Grounding” or ”  ” This is used to connect the chassis of the power inverter to the ground.
  • The ground terminal has already connected to the ground wire of AC output receptacle through the internal connecting wire. The ground terminal must be connected to the ground wire, which will vary depending on where the power inverter is installed.
1.ln some fixed available position Connect the ground terminal to the earth
2.lndoor conditions
  • A. Connect to household metal water pipes, metal frames (door frames, window frames) connected to the earth
  • B. Connect to the nails on the wall or ground which contact to the earth
  • C. Connect to the grounding system of the mains grid which is connected to the ground wire of the socket (Note: this connection must be operated by a professional electrician)

3. Outdoor conditions| Connect one end of earth wire to the inverter grounding terminal, the other end to the nail and insert to the earth.
4. In a Vehicle, boat or ship| Connect to the chassis of vehicle or grounding system of boat, ship.

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WARNING

  • Connect the earth terminal of inverter to any wall, floor or objects connected to the ground.
  • To make sure the firmness of the connection. The ground wire must be 14AWG (2.08mm2) or even larger.
  • Do not operate the power inverter without connecting to ground. Electric shock hazard may result.

Connect to battery

  1. Please do all the safety precautions before connection, and then check whether the battery voltage is in accordance with the input voltage of the inverter. Only the 12 voltage of the battery accords with the requirements can be allowed to connect with the 12V inverter.
  2. Secure the provided Negative (black) DC cable connect to the Negative (-) bolt on the inverter, and the other end to the Negative (-) post on the battery.
  3. Secure the provided Positive (Red) DC cable to the Positive (+) bolt on the inverter, and the other end to the Positive (+) post on the battery.
  4. The nuts of the connection posts must be tightened to ensure well connected.
  5. The input cables must be able to withstand sufficient current. If its cross-sectional area is too small, it will cause a significant voltage drop, which will prevent the product from carrying high-power loads. Refer to the below table to choose suitable cables.

Rated voltage of inverter| Current max. load power| Max. current of wire| Specification of wire length::::;1m| Specification of wire length1-2m| Specification of wire length::::;N m
---|---|---|---|---|---
12V| 1200W| 100A| 6AWG (13.3mm’)| 3AWG (26.67mm’)| Nx6AWG (Nx13.3mm’)
1500W| 150A| 4AWG (21.15mm’)| 1AWG (42.41mm’)| Nx4AWG (Nx21.15mm’)
2000W| 200A| 3AWG (26.67mm’)| 0AWG (53.49mm’)| Nx3AWG (Nx26.67mm’)
2500W| 250A| 2AWG (33.62mm’)| 00AWG (67.43mm’)| Nx2AWG (Nx33.62mm’)
3000W| 300A| 1AWG (42.41 mm’)| 000AWG (85.01 mm’)| Nx1AWG (Nx42.41mm’)

NOTICE

  1. The above table is only for your reference. In practice, the thick wire can be replaced by two thin parallel wires if only the total section acreage of the wire meets the requirements.
  2. In high current, the input DC wire may produce voltage drop, therefore, the operating voltage should be subject to the value on the terminals. If the voltage drop is too large, you can increase the acreage of the section or reduce the length of the lead. The recommended length of lead is less than 1 m.
  3. Connect cathode wire of the battery to the cathode terminal (black) on the back panel of inverter and then connect the anode wire of the battery to the anode terminal (red) on the inverter, and fix them.

WARNING

  1. Please wear eye patch and work clothes when working around the battery to avoid the acid and corrosive objects harm your eyes and skin.
  2. Prepare enough water and soap. In case the acid materials contact eyes or skin, clean it by soap and water as soon as possible. If the acid materials spay to your eyes accidentally, clean it by cold water immediately and then sent to hospital.
  3. Do not put any combustible material in the location of installation for spark will result when it is connected to the battery.
  4. Keep good ventilation. The battery may produce a little inflammable gas when it works, so keep away from the inverter and it is better to install them in different space.
  5. Fix the connecting wire of the input DC, or it will result the over­reduction of the voltage or over-temperature of the wire.
  6. Reverse connection of the polarities or the short circuit will burn the fuse or result the permanence damage of the internal components.
  7. Take away the metal accouterment, such as ring or watch, while installing to avoid the short circuit.
  8. Although there is over-voltage protection, it may also cause damage of the inverter if the input voltage is too high.

Connection of the AC appliance
Insert the power plug of the AC appliance load into the output AC receptacle of the inverter directly.

WARNING

  1. Make sure that the switches of the inverter and appliance power are in OFF position before connection.
  2. Check the power cord. If it is damaged, it should be connected after replacement.
  3. Each outlet of the inverter has a given current rating of the manufacturer. It shall not exceed this value during use. Otherwise, the socket may be damaged by overheating and may cause an electric shock. The maximum output power of a single socket is shown in the following table:

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USAGE

  1. Low to use inverter
  2. Check the output voltage and capacity of the battery to make sure it is in accord with the requirements of the product.
  3. Connect the battery and the DC cable of the inverter to ensure that the polarities are not connected reversely and in tight connection.
  4. Long press the switch or the remoter of inverter for over 0.5s and then stop, if the indicator light on the inverter or on the remote control box is on, it means that the inverter starts to work normally. This opening method can avoid turning on the unit by mistakes due to the interference or any factors.
  5. Switch off electrical appliances and put its plug to the AC output socket of inverter. Then switch on electrical appliance.
  6. The cooling fans inside the inverter do not work until the case temperature rises up to about 40t or the load power is more than 40% of rated power.
  7. Switch off inverter and remoter to stop working. At that time, the indicator lights in. Both inverter and remoter are off. The inverter does not consume current of the battery when it is switched off.
  8. How to use USB power supply
  9. This model with USB output, can provide stable voltage 5V DC, maximum current 2.4A directly for the portable device with USB port.
  10. Notice: Before using the USB power supply, please make sure the device can be charged by USB and the maximum working current is no more than 2.4A.

SOFT START TECHNOLOGY

  • The soft start technology built into this inverter protects the unit from delivering too much AC power at once by gradually increasing the AC voltage pushed out. To make sure that you are utilizing this feature, turn on the appliance being used before turning on the inverter. This is especially necessary for equipment that has an inductive load or electrical motor.

OUTPUT YOLTAGE & WAVEFORM

  • The output wave form of this inverter is Pure Sine Wave, which is much like the one from utility-supplied AC electricity, even more purer; pure sine wave is applicable in most of loads, including electrical equipment’s, such as Linear Adaptor, switching power supply, transformer, and motor and so on.
  • Comparing with Modified wave form, for inductive loads such as refrigerator and electric fans, pure sine wave form can improve its power factor and the battery’s efficiency and reduce working noises effectively from appliances. For capacitive loads such as adapter of lap-top, pure sine wave can lower the rush current at work and reduce interferences to increase reliability and prolong the life of the product.

LED DISPLAY
While the inverter is working, the input voltage and output power will be shown on the LED display screen by turns. When the inverter goes into protection, the following code may be shown:

  1. LO means the inverter is in under voltage protection.
  2. HI means the inverter is in over voltage protection.
  3. OL means the inverter is in overload protection or short-circuits protection.
  4. OH means the inverter is in OVER HEAT protection.

PROTECTION FUNCTION

  1. Input under-voltage alarm : When the input DC voltage is lower than 9. BV, the buzzer will whistle intermittently to remind that the inverter will go into the under voltage protection. Pay attention to save the data if you are using computer.
  2. Under voltage protection : The inverter will automatically shut down when the input DC voltage is lower than 9.5V.The buzzer will whistle continuously and the green light is off, red light is on. Please turn off the inverter and use it after recharging the battery.
  3. Over voltage protection : The inverter will automatically shut down when the input DC voltage is higher than 16V. The buzzer will whistle continuously and the green light is off, red light is on. Please turn off the inverter and adjust the input voltage to the admissible range.
  4. Overload protection: The inverter will automatically shut down when the load is higher than the rated power. The buzzer will whistle continuously. Turn off the inverter and resume to normal operation after taking away the excessive load.
  5. Short-circuit protection: The AC output will be automatically shut down when short circuited. It will automatically reset after the problem is solved.
  6. Thermal protection : The unit will get bot during operation. If the temperature is higher than 149° F, the inverter will automatically shut down. Then the buzzer will whistle continuously and the green light is off, red light is on. Please turn off the inverter, and continue using it after the temperature goes back to normal naturally. Meanwhile find out the factors causing the fault, such as ventilation, ambient temperature, vent, load power and so on. It can avoid similar things from happening again.

HOW TO CHANGE FUSE

  1. Firstly disconnect the inverter and external batteries, solar panels, load etc all the connections.
  2. Unscrew the side plate screws and pull out the bottom plate.
  3. Use pliers to clamp car fuse inside the product, and pull out .
  4. Replace the same specifications of the car fuse, and then install the bottom and side panels, and screw well.GIANDEL-PS-2200KAR-Pure-Sine-Wave-Power-Inverter-IMAGE-22

HI-POTTESTING OF DC TO AC INVERTER

  • Most of our AC inverters are Listed by lntertek to conform to UL 458 One of the requirements of UL 458 is that all AC inverters pass a High Voltage Dielectric Withstand Test, commonly called the Hi-Pot Test. The voltage applied to the control is usually equal to 1,000 volts, plus two times the line voltage rating of the inverter. Therefore, the standard hi-pot voltage for 115 VAC inverter is 1,250 VAC. For 230 VAC or dual voltage inverters, the hi-pot voltage is 1,500 VAC. This power inverter is hi-pot tested before it leaves the factory, with a UL Certified hi-pot tester, set to the voltages shown above.
  • For UL Listed equipment, UL requires that customers perform a final Hi-Pot test of their machine with the AC inverter installed. Hi-Pot testing is used to detect any electrical leakage between live metal components and the frame of the machine that is connected to earth ground. This helps prevent electrical shock to the user of the equipment should a live component touch the frame and the user touch the frame and ground at the same time.
    • (CAN/CSA-C22.2 No. 107.1) and are identified with the cETL Listed Mark. lntertek

TROUBLESHOOTING TIPS

Problem Reason Solutions
No output voltage and buzzer sounds continuous or intermittent and shutdown?

Input Battery voltage is below 9.8V+/-0.5V(12V version); 19.6V+/-0.5V(24V version)|

  • Recharge the battery
  • Battery may be too small. Please refer to instruction for recommended battery sizes.
  • Check the cable connections and ensure the cable sizes are sufficient. Use provided cables if included. The shorter and thicker cables the better.
  • One or some of the batteries in the battery group may be defective, remove the defective battery
  • The inline fuse (if has) may be too small.

High input DC voltage. The input battery voltage is above 16V(12V version) or 32V (24V version)|

  • Check the battery charger is not connected to the battery.
  • Do not use it when the battery is charging Disconnect the solar panel while the battery is fully charged.
  • Confirm whether the input battery is correct.

Overload| Reduce the load power or choose a bigger inverter.
Over temperature|

  • Turnoff the load and let it cool naturally for 1Oto 30 minutes. Restart it after it resumes to normal temperature . Reduce the load.
  • Avoid blocking the vent and improve the ventilation condition.

No AC output voltage?|

  1. The power switch is off.
  2. Poor contact with battery.
  3. inline fuse(if has) may be burnt.

|

  • Press the power switch for 1-2 second to turn it on, it is a long press type switch.
  •  Check the cables and make sure they are tightly connected .
  • Check the inline fuse is fine or remove circuit breaker to test the inverter again.
  • One or some of the batteries in the battery group may be defective, remove the defective battery.

**** Output voltage below 100Vac (110-120V inverter) or 200 Vac (220-240V inverter)?| A True RMS multi meter is required to properly measure output voltage of modified wave inverter|

  • Test output voltage with a True RMS meter
  • Try to maintain the input voltage in the range of rated power.
  • Change the battery of the meter then test again .

Cannot drive the load even less power than the size of inverter?|

  1. Power of load is too large, or the actual power of the appliance exceeds the max power of inverter.
  2. The starting power is larger than rated power (especially for appliances with motor, this kind of inductive loads require a large rush of power to start. Even a 80W fridge may need a 1000 watt inverter).
  3. Battery is too small.

|

  • Reduce the load power, or turn on the appliance first, then turn on the inverter.
  • Choose a bigger inverter.
  • Change a bigger battery and ensure fully charged.
  • The inline fuse(if has) may be too small.
  • Choose the shorter and thicker cables.
Problem Reason Solutions
Tester indicated “Open Ground” This is because it is not connected to a “true

Earth ground”, meaning it is not connected to a metal rod stuck in the Earth. It would be impossible to do so in a boat or car while moving . The power inverter DOES NOT and cannot create a true Earth ground on its own.|

  • Don’t need the tester to do the Grounding Test.
  • Refer to the manual to do the Grounding
  • Choose an inverter with GFCI sockets or use a ground neutral plug

Starting alarm?| The main reason is that the instantaneous current is too large, which leads to the detection of low voltage and tringles under-voltage alarm .| Please restart the inverter several times.
Got 40V or so while testing inverter’s ground wire and zero line?| This voltage has no meaning, zero line can bedground.| This is normal, there is no current leakage.
Cooling Fan noisy| Object may be stuck in fan| Inspect fan area at rear of unit to ensure no object is obstructing fan movement.

WARNING: REVERSE CONNECTED THE CABLES WILL DAMAGE maybe the internal faults of the circuit. Please contact seller for warranty.

WARRANTY

  • GIANDEL warrants all the brand new products against defects in materials and workmanship for 18 months effective from the date of purchase.
  • GIANDEL will replace any products that are found to be defective due to manufacturer flaws based on eligibility. Refunds issued by GIANDEL must be purchased directly from
  • GIANDEL and are only available to the original purchaser within the first 30 days. We do not issue refunds for items bought by third party retailers.
  • The warranty is not transferable. GIANDEL is not responsible in any way for any damages, losses or inconveniences caused by equipment failure by user negligence, abuse or use non-compliant with the user manual or any additional safety, use or warnings included in the product package and manual.
  • The warranty only covers purchase within the 48 contiguous states of United States of America if you purchased from the USA. For purchases made outside the 48 contiguous states such as AK, HI, PR or Canada, we will replace the unit under the warranty upon receipt of a proven defect by Video or Picture. However, the replacement will only ship to a freight forwarder or address within the 48 contiguous United States. The consumer is responsible for arranging shipment outside of the 48 contiguous states.
  • GIANDEL assumes no liability for damage caused using this product other than for its intended use or as instructed in the user manual. Some states do not allow this exclusion or limitation of incidental or consequential losses, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

The following situations will void warranty

  1. The box is distorted, damaged or changed and interior parts damaged for an exterior hit or drop not reported at delivery time;
  2. Connect the battery cables incorrectly and reversing the polarity
  3. Dismantled or repaired the unit by an unauthorized person
  4. The product was damaged for incorrect installation or operation.
  5. Plug any AC power/ Shore power/ Generator to AC outlets.

Defective products & Returns
If your product is defective within the warranty period, please email our Customer Care Team at [email protected] . To expedite your issue, please provide the following 4 items:

  1. Copy of the invoice, order information showing the date of purchase.
  2. Serial Number which usually found nearby the side cooling fan.
  3. Picture or video of the issue or defect that you are experiencing
  4. Shipping address information.

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