JOMISE G814 4K Mirror Dash Cam User Manual
- June 15, 2024
- JOMISE
Table of Contents
G814 4K Mirror Dash Cam User Manual
Frequently Asked Questions
If the problem persists after you have tried all the solutions we mentioned in the following, please contact Jomise-US@jomise-cam.com for further assistance.
Q: Why does my screen freeze? / Why does my mirror dash cam turns off repeatedly/The mirror dash cam can't stay turned on. A: 1. Please make sure to use original accessories provided
A: 1. Please make sure to use original accessories provided in the package, and don't use 2 or 3 in-1 cigar sockets will lead to insufficient current supply; 2. Please check if the Type-C connector and port are damaged, the power cycle may be caused by poor interface contact. 3. Pull out the GPS&SD Card&Rear Camera and then connect the car charger to check whether the mirror dash cam can work well. If it works, connect the other accessories one by one and check as former. If there is a problem after connecting to a specific accessory, please tell us, that might be the problem. 4. Please have a try at using your own Type-C cable and household power/power bank as power supply, if it works, please contact us to get replacement of power cable; if not, please contact us to get replacement of camera.
Q: When a vehicle's headlights are behind me the whole screen has a glare. A: If this Question happened at a short distance(no longer
screen has a glare. A: If this Question happened at a short distance(no longer than 8ft), we have a new upgraded WDR camera to improve it, we can send one for you if you give us your address. If it happened at a long distance, this is because the distance is set at 8ft after many measurements of the camera effects. It's recommended to install the rear camera outside your car and adjust the angle of the camera several times to get the best night vision.
Q: On the screen, it said to remove second camera when I plugged it. / I can't switch the rear camera./Why the rear camera didn't work? A: Please check the connectors of AV and 4-pin first, the
A: Please check the connectors of AV and 4-pin first, the AV&4-pin connector may be loose, you can tighten it and re-connect. After that check whether the problem still exists, if yes, it may be caused by the rear view camera cable or the rear view camera, you can contact us to get new rear camera.
Q: Can the rear camera image be flipped so the adhesive side faces downward? / How to flip the rear camera image after installing the car or the RV? A: You can flip the image horizontally by turning on/off the
Q: Why I can't find the rear camera video in the playback. A: Please click the first button on the right in the play
A: Please click the first button on the right in the playback to switch the front video and the rear video.
Q: The straps in the package are not enough long for my thick rear view mirror. A: Please combine 2 sizes of straps to get a larger size strap.
thick rear view mirror. A: Please combine 2 sizes of straps to get a larger size strap. Please make sure that the mirror unit is firmly fixed on the original rearview mirror to avoid shaking.
Q: The cable for rear camera isn't long enough for my car
A: The original rear cable is 21ft, if not long enough, we have 33ft rear cable(ASIN: B095SLGVMM) sold separately or you can send us your address to get one.
Q: How to connect the hardwire kit. A: Please connect the yellow cable to the BA
A: Please connect the yellow cable to the BATT/B+ fuse slot, the red cable to the ACC fuse slot, and the black cable to GND(connect to metal screws).
Q: How to find out the fuse slots of BATT and ACC correctly. / Why does the battery still drain out after being connected to the hardwire kit. A: The fuse slots of BATT with electricity all the time no
A: The fuse slots of BATT with electricity all the time no matter whether the car is on or off, the fuse slots of ACC only have electricity when the car is on, you can use a voltage tester pen to check it accordingly. If you're still not sure about it, please provide your fuse box drawings to us, and we will Let our technical department help you find them. Please note: If you connect both the yellow and red cable to the BATT, it will cause the battery to drain out.
Q: GPS doesn't work. / No GPS info display on the mirror dash cam. A: First, the vehicle must be within a large area without
A: First, the vehicle must be within a large area without signal disturbance, please make sure there is no obstruction above the GPS unit, and place the GPS face up. If all is good, but still no GPS, please replug the GPS unit and restart the dash camera. It will be recognized after about 40 seconds. If still doesn't work, please tell us your address to get a new GPS unit.
Q: I click on clock settings and nothing happens./ My date and time are constantly changing./ I have to reset the date and time again and again.
Q: I can't view GPS info in the videos. / How can I download GPS player software?
A: Please view videos by GPS player on your PC. You can download it from: https://bit.ly/3nOU5PO
References
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