VTech SN5127 Amplified Cordless Senior Phone with Answering Machine User Guide

SN5127

Quick start guide

Amplified Cordless Answering System with Big Buttons and Display
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Congratulations
on purchasing your new VTech product. Before using this telephone, please read Important safety instructions.
This quick start guide provides you with basic installation and use instructions. A limited set of features are described in abbreviated form. Please refer to the online user’s manual for a full set of installation and operation instructions at www.vtechphones.com.
Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.
The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.

What’s in the box

Connect and install

Connect the telephone base
If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, make sure you connect a DSL filter (not included) to the telephone wall jack.

Install the battery

CAUTIONS

•  Use only the rechargeable batteries provided or replacement batteries (model BT205662).
• Do not use other alkaline, manganese or Ni-Cd batteries, nor other non-rechargeable batteries for operating the cordless handset. They may cause failure or malfunction of the handset or the telephone system.

NOTES

• Charge the batteries provided with this product only in accordance with the instructions and limitations specified in this quick start guide.
• If the handset will not be used for a long time, disconnect and remove the batteries to prevent possible leakage.

Charge the battery

Battery backup mode
When there is a power failure, the handset displays Put HS on base to power base and Out of range OR No pwr at base alternately. Put the charged handset in the telephone base to back up the telephone base power for some basic phone operations for a short period of time. During this period, you cannot use the answering system.
Put HS on base to power base
When the handset is put in the telephone base, it displays Powering base… Don’t pick up.
You may use the handset for making or answering calls via the handset speakerphone, but do not pick up the handset while using it.
Powering base Don’t pick up

NOTE
If you have more than one handset, all handsets display Pwr outage mode after entering the battery backup mode. At this time, use other handsets for some basic phone operations.

Mount the telephone base (optional)

Setup

Date and time
After you install your telephone or power returns following a power outage and battery depletion, the handset will prompt you to set the date and time, and to configure the Smart call blocker and answering system through the voice guides.
Follow the steps below to set the date and time. For example, if the date is 31 December, 2018, and the time is 10:59 PM:
When the handset prompts you to set the date and time…

NOTE
Make sure you set the date and time including the year correctly; otherwise the answering system does not announce the correct day of the week for your recorded messages time stamp.
TIP
If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.
– OR –
When the handset is not in use:

1. Press MENU.
2. Press or to scroll to Set date/time.
3.  Press SELECT, and then follow the Date and time steps to set the date and time.

Ringers

Set date time
Voice guide to set Smart call blocker
After the date and time setting is done or skipped, the cordless handset then prompts if you want to set Smart call blocker. For more details on Smart call blocker, see page 57.
You can follow the voice guide to set your telephone system to allow or to screen all incoming calls, or to screen calls that do not display a phone number.
When the handset prompts you to set Smart call blocker via voice guide…

“Hello! This voice guide will assist you with the basic setup of Smart call blocker…
Listen to the instructions and then choose one of the options.
On the cordless handset:
Press 1 if you want to screen calls with telephone numbers that are not saved in your Phonebook, Allow list or Star name list;
Press 2 if you only want to screen calls that do not display a phone number; or
Press 3 if you do not want to screen calls, and want to allow all incoming calls to get through.

NOTE

• If you select option 1 to screen calls, we recommend that you add the phone numbers of your family members and friends, and desired businesses to your Phonebook (see page 48 or Allow list (see page 61), or add their names to the Star name list (see page
  62). This will avoid Smart call blocker to screen their calls.

TIP

• Read the Introducing Smart call blocker leaflet provided in your package to learn how to set up your Smart call blocker.

Voice guide to set answering system
After the Smart call blocker setting is done or skipped, the handset will then prompt if you want to set up the answering system.
This feature assists you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings and the message alert tone.
When the handset prompts you to set up the answering system via voice guide…

“This voice guide will assist you with the basic setup of your answering system.“
Set up your answering system by inputting the designated numbers as instructed in the voice guide.
SOS emergency call
The AUDIO ASSIST/SOS button on the cordless handset can function as SOS emergency button. It lets you quickly page other system devices and call the preset external numbers for help in an emergency.
You can preset up to five SOS numbers.
If you have purchased and registered a Wearable home SOS pendant (SN7022) to your telephone system, the SOS pendant will function as same as the SOS emergency button of the cordless handset.
CAUTIONS

•  To ensure proper operation, the telephone system must be installed according to the installation instructions on page 2 to page 4. To verify that the telephone system is operating properly and can successfully make emergency calls to the preset numbers, the telephone system must be tested immediately after installation, and periodically thereafter, according to the setup instructions on page 15 to page 18, and the operations on page 38.
• The telephone system cannot make an emergency call when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use.
• Do not solely rely on the SOS button on the cordless handset, or the Wearable home SOS pendant (SN7022, purchased separately), for getting help in case of emergency. The functionality of the SOS emergency call is dependent on the phone settings and network availability.

NOTE

• We recommend you set all five SOS numbers to maximize the possibility of receiving response from others when you make an emergency call.

How does SOS emergency call work?

• To make an emergency call, press and hold AUDIO ASSIST/SOS on the right side of the cordless handset for three seconds. The telephone base announces “Emergency mode is activated“. The handset then pages all system devices. All devices ring an alert tone and the handset screen shows SOS mode for 20 seconds. After that, the telephone then calls the preset SOS numbers in sequence until the call is answered.
  – The telephone enables internal SOS alert by default. When this feature is enabled, the telephone pages all system devices before calling the preset SOS numbers.
  – If you disable internal SOS alert (see page 16), the telephone calls the preset SOS numbers directly when you press and hold AUDIO ASSIST/SOS on the cordless handset.

•  When the SOS call to the preset external number is answered, the call receiver hears an SOS message. You can record your own message or use the default message (see page 17).

• The SOS message played by the telephone asks the SOS call receiver to respond by pressing a number key. After the call receiver presses a number key, you can then talk to the call receiver with your handset.

• When the SOS emergency call is answered by answering machine or voicemail, the call will be terminated after 60 seconds. The telephone then dials the next SOS number in sequence.

• When none of the preset SOS numbers answer, the telephone re-calls the preset SOS numbers in sequence until the call is answered. The telephone will call all the preset SOS numbers for 3 times before aborting the operation when none of the calls are answered.

Set SOS emergency numbers

Enable or disable internal SOS alert
Internal SOS alert is enabled by default.
When you press and hold AUDIO ASSIST/SOS to make an emergency call, the telephone pages all registered system devices for 20 seconds. After that, the telephone then calls the five preset SOS numbers in sequence, until the call is answered.
You can disable this setting to allow you to make emergency calls directly to the preset SOS numbers.

Record SOS message
When you make an emergency call with the AUDIO ASSIST/SOS button on the cordless handset, the SOS message is played to the call receiver after he/she picks up.
The default SOS message is “This is an emergency call. Please press any number key to start the conversation.” You can record your own message using the cordless handset.

NOTE Make sure your recorded SOS message includes your name, your SOS message, and a request to the far-end caller on pressing any number key to start a conversation.
Play or reset SOS message

Photo speed dial
There are four photo speed dial memory keys 1 to 4 on the telephone base, and fourdirect memory keys M1 to M4 on the cordless handset.
You can store the telephone numbers you wish to quick dial to the photo speed dial keys. When you set the four photo speed dial keys 1, 2, 3 and 4 on the telephone base, the same numbers will also automatically set in the M1, M2, M3 and M4 keys onthe cordless handset.

TIP

• We recommend you store at least two contacts that you may need to call them more often or immediately to photo speed dial keys 1 and 2.

Photo speed dial

NOTE

• To store another photo speed dial entry, repeat the steps.

Photo speed dial
Insert photos for speed dial keys:
You can insert photos into the photo speed dial compartments, or write the contact names on cards and insert them into the compartments.

NOTE
The telephone base is shipped with protective stickers covering the photo speed dial compartments. Remove the protective sticker before use.

1. Remove the photo speed dial compartment cover.
2.  Crop your desired photo into the size specified on the right, and then insert it into the photo speed dial compartment. Then, insert the photo speed dial compartment cover back to the compartment.

LCD language
You can select your handset’s display language (English, French or Spanish).

Talking digits
You can choose whether the digits are to be announced whenever you press the number keys.

Key tone
The cordless handset is set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys.

Caller ID announce on/off
The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from…” and the name of the caller based on the phonebook or caller ID information. The  default setting is On.
NOTE

• To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider.

Use caller ID to automatically set date and time
If you subscribe to caller ID service, you can choose to set the date and time for eachincoming call by the caller ID information automatically. The default setting is On.

Voicemail number
If you subscribe to a voicemail service offered by your telephone service provider, you can save your voicemail number to for quick access.

To retrieve voicemails from your telephone service provider:
Press and hold 1.
Clear voicemail indicator
Use this feature when the telephone indicates that there is new voicemail but there are none. This feature only turns off the indicators, New voicemail and . It does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.

Home area code
You can program your home area code so that when you receive or dial a call within your local area, only seven digits are shown or dialed, and the telephone number is automatically stored without the area code in the caller ID log.

Dial mode
The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you need to change the dial mode to pulse dialing before using the telephone.

Alarm reminder and melody
You can set alarm reminders that remind you at specific times, once, daily, or at weekdays or weekends.

Alarm reminder and melody

Scroll to On and then press SELECT.| Enter the hour (HH) and minute (MM). Then, press any number key to change between AM and PM.| Press SELECT.

Scroll to select one of the frequency options, and then press SELECT.

• Once;
• Daily;
• Mon. to Fri.; or
• Sat. to Sun.

NOTE

• When the set reminder alarm time is due, the alarm will not ring if the telephone is in use.
• The cordless handset rings for 30 seconds when the alarm time is due.
• Press any key on the handset to stop the alarm when ringing.

Alarm reminder and melody
You can also select the alarm reminder melody.

NOTE

• A reminder you have previously set up is added with an asterisk () after the name, for example, Reminder 1.

Operate

Display
Audio Assist® is a registered trademark of Advanced Amercian Telephones.

| The battery is low and needs charging.
---|---
| The battery is charging.
| The battery is fully charged.
| The handset speakerphone is in use.
| Handset ringer is off.
| New voicemail received from your telephone service provider.
MUTE| The handset microphone is muted.
NEW| There are new caller ID log entries.
ANS ON| Answering system is on.
| There are new messages in the answering system.
| Number of new/old messages recorded.
AUDIO ASSIST| The handset Audio Assist® feature is on.

Make a call

Answer a call

End a call
On the cordless handset:

Press OFF on the handset.
-OR-
Place the handset in the charging cradle.

• If you are using the telephone base speakerphone, press on the telephone base to end the call.

Speakerphone

Volume

Slide the VOL control on the cordless handset or on the telephone base:

• to adjust the speaker volume level when on a call; or
• to adjust the ringer volume when the telephone is ringing.

CAUTIONS

• For hearing protection, do not put the cordless handset near your ear when the telephone is ringing. Loud ringer sound may damage your hearing. Adjust the volume to lower the ringer sound if you find it too loud.

Make SOS emergency call

Press and hold AUDIO ASSIST/SOS on the cordless handset for 3 seconds. The telephone base announces, “Emergency mode is activated“ and pages all registered devices. All devices ring an alert tone, and after 20 seconds, the telephone starts calling the preset SOS numbers.

• If you disable internal SOS alert (page 16), the telephone calls the preset SOS numbers in sequence directly when you press and hold AUDIO ASSIST/SOS. See page 13 for details.

OR

If you have purchased and registered a Wearable home SOS pendant (SN7022), press the dial key on the SOS pendant to make SOS calls.

You can cancel SOS emergency call at any time:

• Press TALK or CANCEL on the handset; or
• Press and hold AUDIO ASSIST/SOS on the handset; or
• Press on the telephone base; or
• Press the CANCEL key on the back of the SOS pendant.

“This is an emergency call. Please press any number key to start the conversation.“

NOTES

• When the emergency call is answered, the telephone plays the SOS message (see page 17) to the call receiver, asking the receiver to respond by pressing a number key on his/her phone.
• After the call receiver presses a number key, you can then start a conversation with the call receiver.
• The SOS button on the cordless handset functions as Audio Assist button when on a call or listening to a message or announcement.

Temporary ringer silencing
When the telephone is ringing, you can temporarily silence the ringer without disconnecting the call. The next call rings normally at the preset volume.
When the telephone is ringing:

Press MUTE or CANCEL on the handset.
Call waiting
When you subscribe to call waiting service from your telephone service provider, you hear an alert tone if there is an incoming call while you are already on a call.
When on a call using the cordless handset.

When on a call using the telephone base speakerphone.

• Press FLASH on the handset or telephone base to put the current call on hold and take the new call.
• Press FLASH at any time to switch back and forth between calls.

Redial
The last 10 numbers dialed (up to 30 digits) are stored in the cordless handset.

Photo/memory speed dial
If you have set any of the four direct memory speed dial numbers, you can press a photo speed dial key on the telephone base, or a directory memory key on the handset to quickly dial the preset number.
The telephone base and the cordless handset share the four direct memory speed dial numbers.
For details on setting photo/memory speed dial, see page 19.

Temporary tone dialing
If you have pulse (rotary) service only, you can switch from pulse to touch- tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services.
When on a call, press **TONE*** on the handset.

Enter the number you wish to dial. The telephone sends touch-tone signals. It automatically returns to pulse dialing mode after you end the call.
Audio Assist®
The Audio Assist feature enhances the clarity and loudness of your caller’s voice on the cordless/corded handset earpiece when you are on a call, or listening to a message or an announcement.
Turn on/off Audio Assist:

When on a call or listening to a message or an announcement:

• Press AUDIO ASSIST on the handset to turn on.
• Press again to turn off.

Equalizer
The equalizer on the cordless handset enable you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing. The default setting is Natural.
Change the equalizer setting:

When on a call:

• Slide the EQ button to toggle among Treble, Natural and Bass.

Find handset
To find your misplaced cordless handset, press PAGE on the telephone base to make intercom paging to the handset.

If you have two or more handsets, the telephone makes intercom paging to all handsets.
To stop the paging tone:

• Press TALK or to answer the intercom call with the handset; or
• Press PAGE on the telephone base.

Join a call in progress
When you are already on an outside call, the telephone base can join the call using the speakphone. If you are on an outside call using the telephone base speakphone, then the handset can join the outside call.

To exit the call:

• Press OFF or place the handset in the telephone base; or
• Press on the telephone base.

Intercom
You can use the intercom feature for conversations between the telephone base and the cordless handset. If you have two or more cordless handsets, you can make intercom calls from the telephone base to all cordless handsets, or from one handset to another or to the telephone base.

NOTE

INTERCOM TO: >HANDSET 2

• If you have other registered devices or have two or more handsets, choose the device to call.

Make intercom call using the telephone base:

Press PAGE when the telephone is not in use.
NOTES

• To answer the intercom call on the destination devices:
  – On a cordless handset, press TALK or .
  – On the telephone base, press .

• To cancel an intercom call:
  – When using the cordless handset, press OFF.
  – When using the telephone base, press PAGE.

Call transfer using Intercom
Use the intercom feature to transfer an outside call from the cordless handset to the telephone base. You can also share an outside call with the telephone base.
When on a call with your cordless handset, press MENU.

When the destination device picks up, the outside call is put on hold. Then, you have the following options:

•  Transfer the call;
• Share the call; or
• End the call.

Transfer call:

Press SELECT to select Transfer. The call is transferred to the destination device.
OR
Share call:

Scroll to Share call, and then press SELECT to let the destination device join you on the outside call in a three-way conversation.
OR
End call:

Press TALK to end the intercom call and continue the outside call with your handset.

Phonebook

The phonebook can store up to 50 entries. Each entry may consist of a telephone number with up to 30 digits, and a name with up to 15 characters.
Add a phonebook entry

NOTE

TIP

CAUTIONS

References

• Homepage | ENERGY STAR
• VTech Canada Official Site | Best Home Office & Business Phones
• VTech Canada Official Site | Best Home Office & Business Phones
• VTech Cordless Phones Official Site | Best Home Office & Business Phones
• VTech Cordless Phones Official Site | Best Home Office & Business Phones

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