CDE30 Commercial Display

Specifications

Safety Precautions

• Model No: VS19112 | VS19113 | VS19114 | VS19115 | VS19116 |
  VS19117

• P/N: CDE4330 | CDE5530 | CDE6530 | CDE7530 | CDE8630 |
  CDE9830

Product Information

The CDE30 Commercial Display is a high-quality display designed
for commercial use. It is available in six different models with
varying sizes and specifications. The display offers a range of
features and settings to enhance the user experience. It comes with
a user guide that provides detailed instructions on how to use the
display and its various functions.

Safety Precautions

Before using the CDE30 Commercial Display, please read and
follow these safety precautions:

• Do not expose the display to water or moisture.

• Avoid placing the display in direct sunlight or near heat
  sources.

• Unplug the display during lightning storms or when it will not
  be used for an extended period of time.

• Do not insert any objects into the display’s openings or
  vents.

• Do not use the display if it is damaged or if the power cord is
  frayed or damaged.

Package Contents

The package includes the following items:

• CDE30 Commercial Display
• Power cord
• Remote control
• User guide

Wall Mounting Specifications (VESA)

The CDE30 Commercial Display is VESA mount compatible. Follow
these specifications when mounting the display on a wall:

• VESA Pattern: [insert VESA pattern]
• Maximum Weight Capacity: [insert weight capacity]

Product Usage Instructions

Powering On/Off Your Display

To power on your CDE30 Commercial Display, follow these
steps:

1. Plug the power cord into a power outlet.

2. Press the power button on the display or the remote
   control.

3. The display will turn on and the home screen will be
   displayed.

To power off your display, follow these steps:

1. Press the power button on the display or the remote
   control.

2. The display will enter standby mode.

3. To completely power off the display, unplug the power cord from
   the power outlet.

Initial Launch Setup

When you first power on your CDE30 Commercial Display, you will
need to complete the initial launch setup. Follow these steps:

1. Select your preferred language using the on-screen
   prompts.

2. Agree to the terms and conditions.

3. Connect to a Wi-Fi network, if required.

4. Set up any additional settings or preferences as prompted.

5. Once the setup is complete, you will be directed to the home
   screen.

Home Screen

The home screen of your CDE30 Commercial Display provides access
to various applications and settings. Here are some key
features:

• App icons: Tap on an app icon to launch the corresponding
  application.

• Settings: Access the general settings menu to customize display
  preferences.

General Settings

Within the general settings menu, you can adjust various display
and audio settings. Here are some options you may find:

• Brightness: Adjust the brightness level of the display.
• Volume: Control the audio volume.
• Language: Change the display language.
• Network: Manage Wi-Fi and Ethernet connections.

Embedded Applications and Settings

The CDE30 Commercial Display comes with embedded applications
and settings for enhanced functionality. Here are some notable
features:

• vCastReceiver & vCastSender: Use these applications to cast
  content from compatible devices.

• Cast Sender from Windows-based, Macbook, and Chrome devices:
  Cast content from these devices to the display.

• Cast Sender from Mobile Devices: Cast content from iOS-based
  (iPhone, iPad) and Android OS-based phone/tablet.

• vSweeper: Clean up unnecessary files and optimize the display’s
  performance.

• Folders: Organize your applications and files into folders for
  easier access.

RS-232 Protocol

The CDE30 Commercial Display supports RS-232 protocol for
control and communication. Refer to the user guide for a complete
set-function listing and instructions on how to use the RS-232
protocol.

Appendix

Specifications

Here are the specifications for the CDE30 Commercial
Display:

• [insert specifications]

USB Media Support Format

The CDE30 Commercial Display supports the following USB media
formats:

• [insert supported formats]

FAQ

Q: Can I mount the CDE30 Commercial Display on a wall?

A: Yes, the display is VESA mount compatible. Please refer to
the user guide for the specific VESA pattern and weight
capacity.

Q: How do I power on/off the display?

A: To power on the display, plug in the power cord and press the
power button. To power off the display, press the power button or
unplug the power cord.

Q: How do I adjust the display settings?

A: Access the general settings menu from the home screen. From
there, you can adjust various display and audio settings.

Q: Can I cast content from my mobile device to the

display?

A: Yes, you can use the Cast Sender application to cast content
from iOS-based (iPhone, iPad) and Android OS-based
phone/tablet.

CDE30
Commercial Display User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
Model No. VS19112 | VS19113 | VS19114 | VS19115 | VS19116 | VS19117 P/N: CDE4330 | CDE5530 | CDE6530 | CDE7530 | CDE8630 | CDE9830

Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.
Once again, thank you for choosing ViewSonic®!
2

Safety Precautions
Please read the following Safety Precautions before you start using the device. · Keep this user guide in a safe place for later reference. · Read all warnings and follow all instructions. · Do not use the device near water. To reduce the risk of fire or electric shock, do
not expose the device to moisture. · Never remove the rear cover. This display contains high-voltage parts. You may
be seriously injured if you touch them. · Avoid exposing the device to direct sunlight or other sources of sustained heat. · Do not install near any heat sources such as radiators, heat registers, stoves, or
other devices (including amplifiers) that may increase the temperature of the device to dangerous levels. · Use a soft, dry cloth to clean the external housing. For more information, refer to the “Maintenance” section. · When moving the device, be careful not to drop or bump the device on anything. · Do not place the device on an uneven or unstable surface. The device may fall over resulting in an injury or a malfunction. · Do not place any heavy objects on the device or connection cables. · If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device. · The device is a monitor with an LED backlight intended for general office use. · Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adapter and do not attempt to force the plug into the outlet. · When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED. · Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Ensure that the power outlet is located near the equipment so that it is easily accessible. · Only use attachments/accessories specified by the manufacturer.
3

· When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.
· Disconnect the power plug from the AC outlet if the device is not being used for a long period of time.
· Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation. Also, avoid any direct lighting.
4

CAUTION: Immediately unplug your device from the wall outlet and refer servicing to a qualified service personnel under the following conditions: · When the power supply cord or plug is damaged. · If liquid has been spilled onto or objects have fallen into the unit. · If the unit has been exposed to moisture. · If the unit does not operate normally or has been dropped. Never place the device in an unstable location. The device may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as: · Using cabinets or stands recommended by the manufacturer of the device. · Only using furniture that can safely support the device. · Ensuring the device is not overhanging the edge of the supporting furniture. · Not placing the device on tall furniture (e.g., cupboards or bookcases) without
anchoring both the furniture and the device to a suitable support. · Not placing the device on cloth or other materials that may be located between
the device and supporting furniture. · Educating children about the dangers of climbing on furniture to reach the
device or its controls. If the existing device is going to be retained and relocated, the same considerations as above should be applied.
5

Contents
Safety Precautions………………………………………………. 3 Contents……………………………………………………………. 6 Introduction ………………………………………………………. 9
Package Contents ………………………………………………………………………………………9 Wall Mounting Specifications (VESA) ………………………………………………………….10
CDE4330 …………………………………………………………………………………………………. 10 CDE5530 …………………………………………………………………………………………………. 11 CDE6530 …………………………………………………………………………………………………. 11 CDE7530 …………………………………………………………………………………………………. 12 CDE8630 …………………………………………………………………………………………………. 12 CDE9830 …………………………………………………………………………………………………. 13 Product Overview …………………………………………………………………………………….14 CDE4330 …………………………………………………………………………………………………. 14 CDE5530 …………………………………………………………………………………………………. 15 CDE6530 …………………………………………………………………………………………………. 16 CDE7530 …………………………………………………………………………………………………. 17 CDE8630 …………………………………………………………………………………………………. 18 CDE9830 …………………………………………………………………………………………………. 19 Control Panel …………………………………………………………………………………………..20 I/O Panels – CDE4330 | CDE5530………………………………………………………………..21 I/O Panels – CDE6530 | CDE7530 | CDE8630 | CDE9830 ……………………………….22 Remote Control ……………………………………………………………………………………….23 Inserting Remote Control Batteries ……………………………………………………………. 24 Remote Control Receiver Range ………………………………………………………………… 25
Making Connections………………………………………….. 26
Connecting External Devices ……………………………………………………………………..26 USB Type-C Connection…………………………………………………………………………….. 26 HDMI Connection…………………………………………………………………………………….. 26 RS-232 Connection …………………………………………………………………………………… 27 USB and Network Connections ………………………………………………………………….. 28 Media Player Connection ………………………………………………………………………….. 29
6

Using Your Display…………………………………………….. 32
Powering On/Off Your Display……………………………………………………………………32 Initial Launch Setup ………………………………………………………………………………….33 Home Screen …………………………………………………………………………………………..36 General Settings ………………………………………………………………………………………37
Network………………………………………………………………………………………………….. 38 Device…………………………………………………………………………………………………….. 41 System……………………………………………………………………………………………………. 48 General Settings Menu Tree ……………………………………………………………………… 50 On-Screen Display (OSD) Menu………………………………………………………………….52 Navigating the OSD Menu using the Remote Control……………………………………. 52 On-Screen Display (OSD) Menu Tree ………………………………………………………….. 53 Picture ……………………………………………………………………………………………………. 55 Low Blue Light Filter and Eye Health…………………………………………………………… 56 Screen…………………………………………………………………………………………………….. 58 Audio ……………………………………………………………………………………………………… 60 Time……………………………………………………………………………………………………….. 61 Advanced………………………………………………………………………………………………… 62 About……………………………………………………………………………………………………… 64
Embedded Applications and Settings……………………. 65
vCastReceiver & vCastSender…………………………………………………………………….65 Cast Sender from Windows-based, Macbook, and Chrome devices………………… 66 Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based phone/tablet. ………………………………………………………………………………………….. 67
Other Default Applications ………………………………………………………………………..68 vSweeper………………………………………………………………………………………………… 68 Folders……………………………………………………………………………………………………. 69
RS-232 Protocol………………………………………………… 71
Description ……………………………………………………………………………………………..71 RS-232 Hardware Specification ………………………………………………………………….. 71 LAN Hardware Specification………………………………………………………………………. 72 RS-232 Communication Setting………………………………………………………………….. 72 LAN Communication Setting ……………………………………………………………………… 72 Command Message Reference…………………………………………………………………… 72
Protocol ………………………………………………………………………………………………….73 Set-Function Listing………………………………………………………………………………….. 73
7

Appendix…………………………………………………………. 78
Specifications…………………………………………………………………………………………..78 USB Media Support Format……………………………………………………………………….80
Photo……………………………………………………………………………………………………… 80 Video ……………………………………………………………………………………………………… 80 Audio ……………………………………………………………………………………………………… 84 Subtitle …………………………………………………………………………………………………… 90 Timing Table ……………………………………………………………………………………………91 HDMI PC …………………………………………………………………………………………………. 91 HDMI ……………………………………………………………………………………………………… 91 Type-C ……………………………………………………………………………………………………. 92 Troubleshooting ………………………………………………………………………………………94 Maintenance……………………………………………………………………………………………96 General Precautions…………………………………………………………………………………. 96 Cleaning the Screen………………………………………………………………………………….. 96 Cleaning the Case …………………………………………………………………………………….. 96
Regulatory and Service Information …………………….. 97
Compliance Information……………………………………………………………………………97 FCC Compliance Statement……………………………………………………………………….. 97 Industry Canada Statement……………………………………………………………………….. 97 CE Conformity for European Countries ……………………………………………………….. 98 Declaration of RoHS2 Compliance………………………………………………………………. 99 ENERGY STAR Statement…………………………………………………………………………. 100 Indian Restriction of Hazardous Substances ………………………………………………. 101 Product Disposal at End of Product Life …………………………………………………….. 101
Copyright Information …………………………………………………………………………….102 Customer Service……………………………………………………………………………………103
Limited Warranty …………………………………………………………………………………… 104 Mexico Limited Warranty………………………………………………………………………… 107
8

Introduction
Package Contents

Power Cable (3 m/ 9.84 ft) HDMI Cable (3 m/9.84 ft)

OK Aspect
Remote Control

RS-232 Adapter

Wall Mount Screw x 4

Compliance Statement

AAA Battery x 2

CDE30 Series Commercial Display Quick Start Guide
1

2
Type-C HDMI RS-232
USB 2.0

30° 30° 6m OK Aspect
Type-C Cable HDMI Cable Serial Port Cable
USB Cable

Computer USB Device

Quick Start Guide

LCD Display

USB-C Cable (1.8 m/ 5.9 ft)

NOTE:The power cord and video cables included in your package may vary depending on your country. Please contact your local reseller for more
information.

9

Wall Mounting Specifications (VESA)
NOTE:Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer.
CDE4330

B

Model CDE4330

A
VESA Spec. (A x B) 200 x 200 mm

C

Standard Screw (C x D) Quantity

M6 x 12 mm

4

NOTE:Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

10

CDE5530

B

C

Model CDE5530

A
VESA Spec. (A x B) 400 x 200 mm

Standard Screw (C x D) M6 x 12 mm

Quantity 4

NOTE:Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

CDE6530

B

C

Model CDE6530

A
VESA Spec. (A x B) 600 x 400 mm

Standard Screw (C x D) M8 x 25 mm

Quantity 4

NOTE:Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

11

CDE7530

B

C

Model CDE7530

A
VESA Spec. (A x B) 800 x 600 mm

Standard Screw (C x D) M8 x 25 mm

Quantity 4

NOTE:Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

CDE8630

B

C

Model CDE8630

A
VESA Spec. (A x B) 800 x 600 mm

Standard Screw (C x D) M8 x 25 mm

Quantity 4

NOTE:Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

12

CDE9830

B

C

Model CDE9830

A
VESA Spec. (A x B) 800 x 600 mm

Standard Screw (C x D) M8 x 25 mm

Quantity 4

NOTE:Do not use screws that are longer than the standard dimension, as they may cause damage to the inside of the display.

13

Product Overview
CDE4330
Front Panel

Rear Panel

Control Panel

I/O Panel

14

CDE5530 Front Panel

Rear Panel

Control Panel

I/O Panel

15

CDE6530 Front Panel
Rear Panel
I/O Panel Control Panel
16

CDE7530 Front Panel
Rear Panel
I/O Panel Control Panel
17

CDE8630 Front Panel
Rear Panel
I/O Panel Control Panel
18

CDE9830 Front Panel
Rear Panel
I/O Panel Control Panel
19

Control Panel

/V+

/V-

INPUT MENU

1234567

Number 1
2 3 4 5
6 7

Button Left / Volume
Increase
Right / Volume Decrease Up Down
Input
Menu Power

Description
· Increase the volume level. · In the OSD Menu, press to adjust the value of the selected
item.
· Decrease the volume level. · In the OSD Menu, press to adjust the value of the selected
item.
· In the OSD Menu, press to select an item.
· In the OSD Menu, press to select an item.
· Press the INPUT key to enter the input source menu, and press the Arrow keys to select the signal source.
· Confirm an operation under the MENU key operations. · Press the MENU key to enter the main menu. · Confirm the operation in the input source menu. · Press to turn on/off the display.

20

I/O Panels – CDE4330 | CDE5530

2

SPDIF LAN USB 2.0 USB 3.0 RS-232

HDMI OUT

2

3

4

56

7

8

9

1 (ARC)

10

11

Number 1 2 3 4
5
6
7 8 9
10
11

Port
Power Switch AC IN SPDIF LAN
USB 2.0
USB 3.0
RS-232 HDMI OUT
HDMI 2
HDMI 1 (ARC)
USB Type C

Description
Turn the device ON/OFF.
AC power input.
Multichannel sound via optical signals. Standard RJ45 (10M/100M/1G) Internet connection interface.
Connect USB devices such as hard disks, keyboard, mouse, etc. (Output rating: 5Vdc/500mA) Connect USB devices such as hard disks, keyboard, mouse, etc. (Output rating: 5Vdc/900mA) Serial interface; used for mutual transfer of data between devices.
Extend content out to another display device.
High definition input; connect to a PC with HDMI output, set-top box, or other video device.
High definition input; connect to a PC with HDMI output, set-top box, or other video device.
USB Type C input; connect to a PC with USB Type C output. (Output rating: 20Vdc/3.25A).

21

I/O Panels – CDE6530 | CDE7530 | CDE8630 | CDE9830

USB 2.0

RS-232

2

USB 3.0

3 4 5

1 (ARC)

2

6

HDMI OUT

7

8

3

SPDIF LAN

9

10

11

12

Number 1
2
3
4
5
6 7 8 9 10 11 12

Port
USB 2.0
RS-232
USB 3.0
USB Type C
HDMI 1 (ARC)
HDMI 2 HDMI OUT
HDMI 3 SPDIF LAN Power Switch AC IN

Description
Connect USB devices such as hard disks, keyboard, mouse, etc. (Output rating: 5Vdc/500mA) Serial interface; used for mutual transfer of data between devices.
Connect USB devices such as hard disks, keyboard, mouse, etc. (Output rating: 5Vdc/900mA) USB Type C input; connect to a PC with USB Type C output. (Output rating: 20Vdc/3.25A). High definition input; connect to a PC with HDMI output, set-top box, or other video device.
High definition input; connect to a PC with HDMI output, set-top box, or other video device.
Extend content out to another display device.
High definition input; connect to a PC with HDMI output, set-top box, or other video device.
Multichannel sound via optical signals. Standard RJ45 (10M/100M/1G) Internet connection interface.
Turn the device ON/OFF.
AC power input.

22

Remote Control

Number

Description

1 Power on/off

2 Screen capture
1
3 Back to the Launcher screen

4

Back/Return to the previous page

2

5 Increase/Decrease the Volume

6 Number Keypad

7 Information

3

8 Input source selection

Media control buttons:

· Red: Play/Pause

9

· Green: Stop

4

· Yellow: Forwards

· Blue: Backwards

5

10 Settings menu

11 Up/Down/Right/Left/OK

12 Freeze screen

13 Mute/Unmute

6

14 Increase/Decrease Brightness

15 Blank Screen

7

16 Adjust Aspect Ratio

8 9

10

OK

11

12 13

14

15

Aspect

16

23

Inserting Remote Control Batteries To insert batteries into the remote control: 1. Remove the cover on the rear of the remote control. 2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the
“+” on the battery post. 3. Replace the cover by aligning it with the slot on the remote control and snapping
the latch shut.
WARNING:There is a risk of explosion if batteries are replaced with the incorrect type.
NOTE: · It is recommended that you do not mix battery types. · Always dispose of old batteries in an environmentally friendly way. Contact your local government for more information on how to dispose of batteries safely.
24

Remote Control Receiver Range The working range of the remote control is shown here. It has an effective range of 6 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control’s signal to the receiver.
30° 30° 6m
OK
Aspect
25

Making Connections
Connecting External Devices

Type-C

Type-C Cable

HDMI

HDMI Cable

Computer

Your external device(s) can be connected in any of the following configurations: USB Type-C Connection To connect via USB Type-C: Connect a USB Type-C cable from your external device to the Type-C port on the display.
HDMI Connection To connect via HDMI: Connect an HDMI cable from your external device to the HDMI port on the display.

26

RS-232 Connection

RS-232

Serial Port Cable

Computer

When you use a RS-232 serial port cable to connect your display to an external
computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more.

27

USB and Network Connections Just like any PC, it is easy to connect various USB devices and other peripherals to your display.
USB Peripherals Plug the USB device cable into the USB port.
USB Cable

USB

USB Device

Networking and Modem cables Plug the network cable into the LAN port.
Network Cable
LAN

Router / Other Network Signal Output

28

Media Player Connection
HDMI

Media Player

HDMI

HDMI Cable
To connect to a media player via HDMI: 1. Connect an HDMI cable to the HDMI ports on your display and peripheral device. 2. Plug in the power cord of your display, and turn on the power supply switch. 3. Press the Power button on the display to turn the screen on. 4. Press the INPUT button on the remote control and switch to the “HDMI” input
source.

29

SPDIF Connection

SPDIF

Optical Cable

To connect to an external sound system:
1. Connect an optical cable from the SPDIF port on the display to your sound system’s optical connector.
2. Plug in the power cord of your display, and turn on the power supply switch.
3. Press the Power button on the display to turn the screen on.

30

Video Output Connection
To output video via an external display device, connect an HDMI cable to the HDMI IN port of your external display device, and the other end to the HDMI OUT port of the display.

HDMI OUT

HDMI Cable

Projector

31

Using Your Display
Powering On/Off Your Display
1. Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the “On” position. NOTE:The AC IN socket is located at the rear, and the Power Switch is located underneath the display.

CDE4330 CDE6530

CDE5530 CDE7530

CDE8630

CDE9830

2. Press the Power button to turn on the display. 3. To turn the display off, press the Power button.

32

Initial Launch Setup
When you first turn on your display, an initial setup wizard will launch. 1. Select your Language.
2. Select your Network.
33

3. Select your Time Zone. 4. Select your Boot Mode. 5. Select your Power Saving Mode.
34

6. Accept or Decline Privacy and Copyright Protection. 35

Home Screen
From the Home Screen all the installed applications can be accessed.
NOTE:Press the Home button on the remote control at any time to return to the Home Screen.
36

General Settings
Configure basic Network, Device, and System settings.
37

Network Configure Ethernet, Wi-Fi, Wireless Hotspot, and Bluetooth settings.
Ethernet · Enable/Disable Ethernet.

NOTE:After Ethernet is Enabled, the Connection Type and MAC Address will be available.
· Adjust the Connection Type.

Connection Type DHCP Static IP

Description Cannot modify IP Address, Netmask, DNS Address and Gateway. Can input IP Address, Netmask, DNS Address and Gateway.

38

Wi-Fi · Enable/Disable Wi-Fi. · Add a Wi-Fi network or choose from the available listed.
NOTE:After Wi-Fi is Enabled, available networks will be listed. Wireless Hotspot · Enable/Disable Wireless Hotspot. · Share an internet connection with your devices once enabled.
39

Bluetooth · Enable/Disable Bluetooth.
Miracast · Enable/Disable Miracast.
40

Device Configure Signage Display, System Tools, Display, Apps, and Physical Keyboard settings.
41

Signage Display

Item

Description Signage Display Name Setup the display’s name. Maximum of 36 characters.

General Settings

Boot Logo · Enable/Disable the boot logo. · Select a custom boot logo or animation file.

NOTE:Ensure “Boot on logo” in the Advanced settings of
the OSD Menu is set to “User” to be able to select a custom boot logo or animation file.
42

Item

Description Custom App
Setup a custom .apk application for Custom input source. If a Custom App is setup, the display will open the App when the input source is changed to “Custom”.

Source Setting

Security

External Storage Enable/Disable USB storage.
NOTE:Re-insert any connected USB external storage
device(s) after enabling.
Unknown Sources
Allow or don’t allow the installation of unknown .apk files.

43

System Tools

Item Clear Storage

Description All Clear all folder data. Internal Storage Only clear internal storage folder data. USB Storage Only clear USB storage folder data. Factory Reset Return to factory default settings.

Reset

44

Item Import & Export

Description Export Signage Display Settings Export display settings to a USB.
NOTE:
· The saved file name will be: vs8386SettingFile.txt · File will be saved in a folder titled “ViewSonic”. If one
does not exist, it will be created.
Import Signage Display Settings Import display settings from a USB.

Clone

Create a copy of media files from the internal storage folder “AutoPlayFiles”. Source
Choose the media files copy location (Internal Storage or USB). Target
Select Internal Storage or USB as the target for the copied media files.

45

Display

Item Font Size Backlight Orientation Wallpaper

Description Adjust the display’s font size. Adjust the brightness of the display. Select landscape or portrait mode. Choose a background image for the display.

46

Apps · View any running or installed applications. Select them for more detailed
information and options. · By selecting a running application, more information will be displayed, and the
application can be stopped or reported.
47

System Date & Time Set the time zone and Auto Time settings.
48

About

Item
Online System Updates
Android Version Kernel Version Build Number

Description When the display is off, the system will automatically check for a new version. If a new version is found, the system will automatically update. After the update is complete, the system will turn off.
Current Android version information.
Kernel version information.
Build number information.

49

General Settings Menu Tree

Main Menu

Sub-menu

Ethernet

Network

Wi-Fi Wireless Hotspot
Bluetooth Miracast

Menu Option

Enable/ Disable

Ethernet Configuration

Connection Type MAC Address

Enable/ Disable

Add Wi-Fi

Enable/ Disable

Hotspot Configuration

Enable/Disable

Available Devices

Enable/Disable

Name

50

Main Menu

Sub-menu

Signage Display

Device

System Tools

Display

Apps Physical Keyboard
Date & Time

System

About

Menu Option

General Settings

Signage Display Name
Boot Logo

Source Setting

Custom App

Trusted Credentials

Credentials Settings

User Credentials Install from Storage

Clear Credentials

External Storage

Unknown Sources

Security

Privacy and Copyright Protection

App Authority

All

Clear Storage

Internal Storage

USB Storage

Reset

Factory Reset

Import & Export

Export Signage Display Settings
Import Signage Display Settings

Clone

Clone Media Files

Font Size

Backlight

Orientation

Wallpaper

Select Time Zone NTP Server
Online System Updates Legal Information Android Version Kernel Version Build Number

51

On-Screen Display (OSD) Menu
Access Picture, Screen, Audio, Time, Advanced, and About settings. Navigating the OSD Menu using the Remote Control
OK 1. On the remote control, press the Settings button ( ) to display the OSD Menu. 2. Use the directional buttons, q/p/t/u , to select menu items and adjust values. 3. Press the Back button( ) to go back to the previous menu. 4. Press the Settings button ( ) again to exit the OSD Menu.
52

On-Screen Display (OSD) Menu Tree Main Menu
Picture
Screen PIP Tiling
Audio

Sub-menu
Brightness Contrast Sharpness
Tint Color Noise Reduction Color Temperature Picture Mode Overscan RGB Range Blue Light Filter Picture Reset Zoom Mode Screen Reset Sub Mode PIP Size PIP Position PIP Source PIP Audio PIP Reset Enable H Monitors V Monitors Position Frame Comp. Balance Treble Bass Volume Mute Volume Control SPDIF Sync SPDIF Volume (Line Out) Audio Reset

53

Main Menu Time
Advanced About

Sub-menu
Off Time Date and Time
Schedule Slide Show Interval
OSD Turn Off OSD Information
Time Reset Panel Saving Power Save Power LED Light Boot on Source Boot on Logo Auto Signal Detection No Signal Standby HDMI with One Wire HDMI EDID USB Cloning USB Auto Play Switch On State
WOL Monitor ID Language Factory Reset Advanced Reset Heat Status Display Information

54

Picture

Item Brightness
Contrast
Sharpness Tint Color
Noise Reduction Color Temperature
Picture Mode Overscan
RGB Range
Blue Light Filter Picture Reset

Description Adjust the background black levels of the screen image.
Adjust the degree of difference between the lightest and darkest parts of the picture and change the amount of black and white in the image.
Adjust the picture quality.
Adjust the lightness or darkness of the color shade.
Adjust the amount of color present.
Reduce image noise and distortion.
Adjust the color temperature.
Select a predefined picture setting.
Automatically enlarge the original picture horizontally and vertically to an equal aspect ratio that fills the screen.
Manually change the color format options to fit the correct color format range if the colors are not displayed correctly.
Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.
Reset all Picture menu settings to default.

55

Low Blue Light Filter and Eye Health The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience. Calculating Breaks When viewing screens for extended periods, it is recommended to take periodic breaks from viewing. Short breaks of at least 10 minutes are recommended after one (1) hour of continuous viewing. Taking shorter, more frequent breaks are generally more beneficial than longer, less frequent breaks. Focus Fatigue (20-20-20 Rule) To reduce the risk of eye fatigue by constantly looking at the screen, look away from the screen at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds. Looking at Distant Objects While taking breaks, users can further reduce eye strain and dryness by focusing on objects that are further away from them for 10-15 seconds, then gaze at something up close for 10-15 seconds. Repeat this up to 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” after prolonged computer work.
56

Eye and Neck Exercises Eye Exercises Eye exercises can help minimize eye strain. Slowly roll your eyes to the left, right, up, and down. Repeat as many times as needed.
Exercises for the eyes

(1) Keep the body and the head upright. Move the eyes up to look at the ceiling, then turn down to look at the floor.

(2) Move the eyes le and right slowly to look at objects on the two sides.

(3) Move the eyes to look at objects at the right upper direcon and then right lower direcon. Repeat for the le upper and le lower direcons.

Neck Exercises
Neck exercises can also help minimize eye strain. Relax your arms and let them hang at your sides, bend forward slightly to stretch the neck, turn your head to the right and to the left. Repeat as many times as needed.

Flicker-Free
The CDE30 series uses DC-adjustable backlighting, which does not produce a visible or invisible flicker within the 0~3000 Hz range and therefore can reduce eye fatigue.

57

Screen

Item Zoom Mode Screen Reset

Description Dynamically stretch and scale the image output to a different aspect than that of the image input signal.
Full
Restores the correct proportions of pictures transmitted in 16:9 using the full screen display.
Normal
The picture is reproduced in 4:3 format and a black band is displayed on either side of the picture.
Real
This mode displays the image pixel-by-pixel on screen without scaling the original image size. Reset all Screen menu settings to default.

58

Item PIP
Tiling

Sub Mode

Description

Select the PIP (Picture-in-Picture) mode. Choose from: Off, PIP, PBP.
PIP Size
Select the size of the sub picture in the PIP (Picture-in-Picture) mode. Choose from: Small, Medium, Large.
PIP Position
Select the position of the sub picture in the PIP (Picture-inPicture) mode. Choose from: Bottom-Right, Bottom-Left, TopRight, Top-Left.
PIP Source
Select the input signal for the sub-picture.
PIP Audio
Select the audio source for the Sub Mode. · Main – Select audio from the main picture
· Sub – Select audio from the sub-picture.

PIP Reset

Reset all settings in the PIP menu to factory preset values. Enable

Choose ON or OFF for the Tiling function. If ON, the display will apply the settings in H Monitors, V Monitors, Position, and Frame Compensation. H Monitors Adjust displays on the horizontal side. V Monitors Adjust displays on the vertical side. Position Adjust the position of the display in the screen matrix. Frame Compensation Choose to turn the frame compensation function on or off. If ON, the display will adjust the image to compensate for the width of the display bezels in order to accurately display the image.

59

Audio

Item Balance Treble
Bass
Volume
Mute Volume Control
SPDIF Sync SPDIF Volume
(Line Out) Audio Reset

Description Adjust the left/right speaker balance. Increase/decrease the treble level (higher-pitched sounds). Increase/decrease the bass level (lower- pitched sounds). Increase/decrease the display’s volume level. Mute the volume. Select audio source from internal speaker or Audio Out port. Sync Audio Out volume with the display’s speakers.
Increase/decrease the Audio Out volume.
Reset all Audio menu settings to default.

60

Time

Item Off Time Date and Time
Schedule
Slide Show Interval OSD Turn Off
OSD Information
Time Reset

Description Set the auto power off time. Adjust the date and time of the display. Set up to seven (7) different time intervals for the display to be active. Set the photo slide show interval for USB auto play. Set the time period the OSD Menu stays on the screen. Set the time period the OSD information will be displayed in the upper left corner of the display. Reset all Time menu settings to default.

61

Advanced

Item Panel Saving
Power Save
Power LED Light Boot on Source
Boot on Logo

Description Reduces the risk of Image Burn-in when enabled. Reduce power consumption. Mode 1 TCP off, WOL on. Mode 2
TCP off, WOL on, wake up by video signal resume. Mode 3 TCP on, WOL off, wake up by video signal resume. Mode 4
TCP on, WOL off, no wake up by video signal resume support. Turn On/Off the Power LED indicator. Select the input source after boot up. Enable/Disable a logo when the display is turned on. Off Neither the ViewSonic nor animation logo will show. On
The ViewSonic logo and animation will show. User
If a custom logo option is set in General Settings, then the custom logo will show. If there is no custom logo set then no logo will show. For more information, see page 41.

62

Item

Description

Auto Signal Detection

Let the display detect and display available input sources automatically.

No Signal Standby

Set the time period to enter Standby Mode when there is no signal.

Enable/Disable CEC (Consumer Electronics Control).

HDMI with One Wire

CEC synchronizes power on/off operation via HDMI connection. That is, if a device that also supports CEC is connected to the
HDMI input of the display, when the display’s power is turned off, the power of the connected device will also be turned off automatically. When the power of the connected device is turned on, the display’s power will be turned on automatically.

HDMI EDID Version Select HDMI EDID version: EDID 1.4, EDID 2.0, Auto.

USB Cloning

Save the OSD Menu configuration to the USB storage.

USB Auto Play

If set to ON, the display will copy media files from the external USB storage to the display’s internal storage then play the media files automatically.

Select the display status for the next time the power cord is connected to a power outlet.

Power Off

Switch on State

The display will remain off when the power cord is connected. Forced On

The display will turn on when the power cord is connected.

Last Status

The display will return to the previous power status.

WOL

Enable/Disable the Wake on LAN (WOL) feature.

Monitor ID

Assign a number to remote control the display by RS-232.
NOTE:The number range is: 1~98; 99 is reserved for “All
Displays”.

Language

Select OSD Menu language.

Factory Reset

Reset all OSD Menu settings to default.

Advanced Reset Reset all Advanced menu settings to default.

63

About

Item Heat Status
Display Information

Description Check the temperature of the display.
See information about the display: Model Name, Serial No., Operation Hours, and Software Version.

64

Embedded Applications and Settings
vCastReceiver & vCastSender
The vCastReceiver app, will allow the ViewBoard® to receive vCastSender laptop screens (Windows/Mac/Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s).
Network Information · vCast software, laptops, and mobile devices can connect to both the same
subnet and across the subnet network. · Connected devices will show up under “Device List” on the same subnet
connection. · If the device does not show up under “Device List”, users will need to key-in the
on-screen PIN-code. vCast is a wireless peer to peer data communication, therefore the below port settings are required: Ports: · CP: 56789, 25123, 8121, and 8000 · UDP: 48689 and 25123 Port and DNS activation: · Port: 443 · DNS: https://vcastactivate.viewsonic.com OTA Service: · Server Port: TCP443 · Server FQDN Name: https://vcastupdate.viewsonic.com
65

Cast Sender from Windows-based, Macbook, and Chrome devices.
Mac, Windows, Chrome Devices: 1. Make sure your device is connected to the same network as the display. 2. Visit the address that is shown on the display to download the application. 3. Launch the application and enter the PIN Code or click Device List, then click the
connect icon next to the Device Name.
66

Cast Sender from Mobile Devices: iOS-based (iPhone, iPad) and Android OS based phone/tablet.
Android/iOS: 1. Make sure your device is connected to the same network as the display. 2. Scan the QR Code that is shown on the display to download directly from the
server, or download from the Google Play Store or the Apple Store. 3. Launch the application and select the correct Device Name and input the pin
to connect. You can also directly input the pin-code displayed on the display to connect. Apple AirPlay®: 1. Make sure your device is connected to the same network as the display. 2. Directly open AirPlay and select the Device Name to connect. 3. Another “AirPlay Password” will be generated on-screen for connection.
67

Other Default Applications
vSweeper Clear unnecessary data and unwanted files.
Advanced Settings can also be customized to the user’s needs.
68

Folders

1. Storage Device Display Select the appropriate storage device.

2. Icons

Item

Exit

Exit Folders

Description

Sort

Sort the files

Thumbnail Display files by thumbnail view

List

Display files by list view

Select Select a file

Add folder Add a folder

Copy Copy a file

Paste Paste a file

Cut

Cut a file

Delete Delete a file

Rename Rename a file

More Show more functions

69

3. File Type Menu Item All Doc
Note
Picture Media

All types

Description

Office files
Images stored by myViewBoard, Side Tool Bar, and remote control Screen Capture button.
Image files

Audio and Video files

4. File Information Preview the file, show the file’s name, size, resolution, and creation date.
5. Main Display Area Display files of corresponding type.

70

RS-232 Protocol

This document describes the hardware interface spec and software protocols of the RS-232 interface communication between ViewSonic LFD and a PC or other control units with RS-232 protocol.
The protocol contains three command sections: · Set-Function · Get-Function · Remote control pass-through mode

NOTE:Below, “PC” represents all the control units that can send or receive the RS-232 protocol command.

Description
RS-232 Hardware Specification

ViewSonic LFD communication port on the rear side: 1. Connector type: DSUB 9-Pin Male (female or 3.5 mm barrel connector) 2. Use of crossover (null modem) cable for connection 3. Pin Assignment:

Male DSUB 9-Pin (preferred)
Female DSUB 9-Pin

Pin #
1 2 3 4 5 6 7 8 9

Signal
NC RXD TXD NC GND NC NC NC NC

Remark
Input to Display Output from Display

frame GND

3.5 mm barrel connector (alternative
for limited space)

Item
Tip Ring

Signal
TXD RXD

Sleeve GND

Remark
Output from Display Input to Display

71

LAN Hardware Specification

ViewSonic LFD communication port on the rear side: 1. Connector type: 8P8C RJ45 2. Pin Assignment:

Pin #
1 2 3 4 5 6 7 8 frame

Signal
TX+
TX-
RX+ BI_D3+ BI_D3-
RXBI_D4+ BI_D4-
GND

Remark
Output from Display Output from Display
Input to Display For 1G case For 1G case
Input to Display For 1G case For 1G case

RS-232 Communication Setting

– Baud Rate Select: – Data bits: – Parity: – Stop Bits:

9600bps (fixed) 8 bits (fixed) None (fixed) 1(fixed)

LAN Communication Setting

– Type: – Protocol: – Port: – WOL Port: – Cross subnet: – Logon Credentials:

Ethernet TCP/IP 5000 (fixed) 9 (fixed) for UDP *3.2.0 No
No

Command Message Reference
PC sends to LFD command packet followed by “CR”. Every time PC sends control command to Display, the Display shall respond as follows:
1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

72

Protocol
Set-Function Listing

The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes.

Set-Function Description:

Length:

Total Byte of Message excluding “CR”

LFD ID

Identification for each of Display (01~98; default is 01) ID “99” means to apply the set command for all connected displays. Under such circumstances, only ID#1 display has to reply. The LFD ID can be set via the OSD menu for each Display.

Command Type

Identify command type, “s” (0x73h): Set Command “+” (0x2Bh): Valid command Reply “-” (0x2Dh): Invalid command Reply

Command: Value[1~3]:

Function command code: One byte ASCII code. Three bytes ASCII that defines the value.

CR

0x0D

Set-Function Format Send: (Command Type=”s”)

Name
Byte Count Bytes order

Length 1 Byte
1

ID Command Type

2 Byte

1 Byte

2~3

4

Command 1 Byte
5

Value1 1 Byte
6

Value2 Value3 1 Byte 1 Byte

7

8

CR 1 Byte
9

Reply: (Command Type=”+” or “-“)

Name
Byte Count Bytes order

Length 1 Byte
1

ID 2 Byte 2~3

Command Type 1 Byte
4

CR 1 Byte
5

NOTE:When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.

73

Example 1: Set Brightness as 76 for Display (#02) and this command is valid Send (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR

Hex

0x38

0x30 0x32

0x73

0x24

0x30 0x37 0x36 0x0D

Reply (Hex Format)

Name Hex

Length 0x34

ID Command Type

0x30 0x32

0x2B

CR 0x0D

Example 2: Set Brightness as 75 for Display (#02) and this command is NOT valid

Send (Hex Format)

Name Length ID Command Type Command Value1 Value2 Value3 CR

Hex

0x38

0x30 0x32

0x73

0x24

0x30 0x37 0x35 0x0D

Reply (Hex Format)

Name Hex

Length 0x34

ID Command Type

0x30 0x32

0x2D

CR 0x0D

74

Set-Function Table

A. Basic Function

Set Function Length ID Command Command

Type (ASCII)

Code (ASCII)

Code (Hex)

Power on *3.2.1/ off (standby)

8

s

!

21

Input Select

8

s

”

22

Brightness

8

s

$

24

Backlight *3.2.0

8

A

B

42

Value Range Comments

(Three ASCII bytes)
000: STBY 001: ON
004: HDMI1 014: HDMI2 024: HDMI 006: VGA 007: Slot-in PC
(OPS) 009: DP 019: Type-C
*3.2.4

1. The Power-on via LAN control may
works only under specific mode. To see display UG for
details. 3.1.1 2. “WOL by MAC address” may available
as alternative.3.2.1
1. No need for USB 2. For the case of two more same sources, the 2nd
digital is used to indicate the
extension. 3. The HEX of 00A
is 30 30 41.

00A: Embedded/ Main (Android)

000 ~ 100 900: Bright down
(-1) 901: Bright up (+1)
*3.1.1

000 ~ 100

1. For Android platform whose main
mode is controlled by backlight and the
other sources are controlled by bright-
ness. 2. Derived from Color calibration.
*3.2.0

Power lock

8

Volume

8

Mute

8

Button lock

8

Menu lock

8

s

4

34

000: Unlock 001: Lock

*See note in details

000 ~ 100

s

5

35

900: Volume down(-1)

901:Volume up(+1)

s

6

36

000: OFF 001: ON (mute)

s

8

38

000: Unlock 001: Lock

*See note in details

s

3E

000: Unlock 001: Lock

*See note in details

75

Set Function Length ID Command

Number *3.1.1

8

s

Key Pad *3.1.1

8

s

Remote Control

8

s

Restore default

8

s

Command

@

40

A

41

B

42

~

7E

Value Range Comments

000~009

000: UP 001: DOWN 002: LEFT 003: RIGHT 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT

000: Disable 001: Enable 002: Pass through

Disable: RCU will be no function Enabled: RCU
controls normally Pass through: Display will bypass the RC code to connected device via the RS-232 port, but not react itself.

000

Recover to factory setting

76

B. Optional Function

Set Function Length ID Command

Type (ASCII)

Contrast

8

s

Sharpness

8

s

Color

8

s

Tint

8

s

Backlight On_Off
*3.2.3

8

s

Color mode

8

s

Freeze On_Off
*3.2.5

8

s

Bass

8

s

Treble

8

s

Balance

8

s

Picture Size

8

s

OSD language

8

s

Date: Year

8

s

Date: Month

8

s

Date: Day

8

s

Time: Hour

8

s

Time: Min

8

s

Time: Sec

8

s

Customized Hot Keys *3.2.6

8

s

Command Value Range

Code (ASCII)

Code (Hex) (Three ASCII bytes)

23

000 ~ 100

%

25

000 ~ 100

&

26

000 ~ 100

`

27

000 ~ 100

(

29

000: Off 001: On

000: Normal

)

29

001: Warm 002: Cold

003: Personal

2A

000: Off 001: On

.

2E

000 ~ 100

/

2F

000 ~ 100

0

30

000 ~ 100

000: FULL (16:9)

1

31

001: NORMAL (4:3)

002: REAL (1:1)

*3.1.0

000: English

2

32

001: French

002: Spanish

V

56

Y17~Y99

V

56

V

56

M01~M12 D01~D31

W

57

H00~H23

W

57

M00~M59

W

57

S00~S59

001~999

X

58

001: Open MVBA

app *3.2.6

Comments
050 is central
Could be extended for more supported languages by
model Last 2 digits (20)17~(20)99
2 digits 2 digits 24-hr format. 2 digits. 2 digits 2 digits

77

Appendix

Specifications

Item

Category

Specifications CDE4330 CDE5530 CDE6530 CDE7530 CDE8630 CED9830

Model Screen Size
Input Signal
USB-C
OPS Slot Speaker Output RS-232 Power Operating Conditions Storage Conditions

P/N.

CDE4330 CDE5530 CDE6530 CDE7530 CDE8630 CDE9830

No.
Power Delivery Supported Maximum Power Delivery (W)

VS19112 VS19113

43″

55″

2 x HDMI (v. 2.1, HDCP 2.2)
1 x USB Type C 1 x RS-232
1 x USB Type A (2.0) 1 x USB Type A (3.0)
1 x RJ45

VS19114 VS19115 VS19116 VS19117

65″

75″

86″

98″

3 x HDMI (v. 2.1, HDCP 2.2) 1 x USB Type C 1 x RS-232
1 x USB Type A (2.0) 1 x USB Type A (3.0)
1 x RJ45

Yes

65W 18V/3.5A

2 x 10W

Voltage
Temperature Humidity Altitude
Temperature Humidity Altitude

100~240V +/- 10% 50/60Hz

RS-232 Communcation 100~240V 100~240V 100~240V 100~240V +/- 10% +/- 10% +/- 10% +/- 10% 50/60Hz 50/60Hz 50/60Hz 50/60Hz
0° C ~ 40° C 10% ~ 90% RH
3,000 m -20° C ~ 60° C 10% ~ 90% RH
3,658 m

100~240V +/- 10% 50/60Hz

78

Specifications

Item

Category

CDE4330 CDE5530 CDE6530 CDE7530 CDE8630 CED9830

Physical (W x H x D)
mm (w/o stand)

964.6 x 552.5 x
71.4

1233 x 703.5 x
71.5

1463.3 x 838.3 x
81.6

1685.6 x 963.7 x
81.6

1930.8 x 1101.8 x
81.6

2212.9 x 1268.4 x
79

Dimensions

Physical (W x H x D)
in (w/o stand)
Physical (W x H x D)
mm (w/ stand)

37.98″ x 21.75″ x
2.81″

48.54″ x 27.70″ x
2.81″

57.61″ x 33.0″ x 3.21″

1056 x 1332 x 1620 x 672 x 156 819 x 156 942 x 208

66.36″ x 37.94″ x
3.21″
1863 x 1090 x
225

76.02″ x 43.38″ x
3.21″
2110 x 1227 x
225

87.12″ x 49.94″ x
3.11″
2360 x 1425 x
280

Physical (W x H x D)
in (w/ stand)

41.57″ x 26.46″ x
6.14″

52.44″ x 32.24″ x
6.14″

63.78″ x 37.09″ x
8.19″

73.35″ x 42.91″ x
8.86″

83.07″ x 48.3″ x 8.86″

92.91″ x 56.1″ x 11.02″

Physical (kg) (w/o stand)

9.9

13.4

25.4

34.65 43.15

69.4

Physical (lbs) (w/o stand)

21.83

29.54

56

76.39 95.13

153

Weight

Physical (kg) (w/ stand)

13.85

19.5

33.25 48.15 60.75

90.3

Physical (lbs) (w/ stand)

30.53

42.99

73.3 106.15 133.93 199.1

Power

On (Typical)

Consumption

Off

115W

155W

165W 235W < 0.5W

340W

318W

NOTE:Product specifications are subject to change without notice.

79

USB Media Support Format
Photo

Image
JPEG

Photo
Base-line Progressive

non-interlace PNG
Interlace

BMP

Resolution
1920 x 1080 1024 x 768 1920 x 1080 1920 x 1080 15360 x 8640

Video
Container
MKV(.mkv) WebM(.webm)
MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MKV(.mkv) WebM(.webm) FLV(.flv) AVI(lavi) H265(.265)
MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) MKV(.mkv) WebM(.webm) AVI(lavi) ASF(.asf) WMV(.wmv) OGM(.ogm)

Codec
VP9

Resolution
4096 x 2176 @60fps

HEVC/H.265

4096 x2176 @60fps

MPEG1/2

1920 x 1080 @120fps

Bit Rate
100Mbps 100Mbps
40Mbps

80

Container
MP4(.mp4, .mov) 3GPP(.3gpp, .3gp) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) MKV(.mkv) WebM(.webm) FLV(.flv) AVI(lavi) ASF(.asf) WMV(.wmv) OGM(.ogm)
ASF(.asf) AVI(.avi) DivX(.divx) MKV(.mkv) MP4(.mp4, .mov) OGM(.ogm) WebM(.webm) WMV(.wmv)
AVI(.avi) FLV(.flv)
3GPP(.3gpp, .3gp) ASF(.asf) AVI(lavi) FLV(.flv) MP4(.mp4, mov) WMV(.wmv)

Codec
MPEG4
DivX 3.11 Divx 4.12 DivX 5.x DivX 6, XviD Sorenson
H.263 H.263

Resolution
1920 x 1080 @120fps
1920 x 1080 @120fps
1920 x 1080 @120fps
1920 x 1080 @120fps

Bit Rate
40Mbps
40Mbps 40Mbps 40Mbps

81

Container
3GPP(.3gpp, .3gp) ASF(.asf) AVI(lavi) FLV(.flv) H.264(.264) MKV(.mkv) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WebM(.webm) WMV(.wmv)
AVS(.avs) MEPG transport stream (.ts, .trp, .tp)
AVS(.avs) MEPG transport stream (.ts, .trp, .tp)
AVS(.avs2) MEPG transport stream (.ts, .trp, .tp)
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv) MP4(.mp4, .mov) OGM(.ogm) WebM(.webm) WMV(.wmv)

Codec

Resolution

Bit Rate

H.264

4096 x 2160 @60fps

135Mbps

AVS

1920 x 1080 @60fps

50Mbps

AVS+

1920 x 1080 @60fps

50Mbps

AVS2

4096 x 2160 @60fps

100Mbps

WMV3

1920 x 1080 @120fps

40Mbps

82

Container
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp) WebM(.webm) WMV(.wmv) VC1(.vc1)
3GPP(.3gpp, 3gp) AVI(.avi) FLV(.flv) MKV(.mkv) MP4(.mp4, .mov) OGM(.gom) WebM(.webm)
3GPP(.3gpp, .3gp) AVI(.avi) FLV(.flv) MKV(.mkv) MP4(.mp4, .mov) OGM(.gom) WebM(.webm)
MKV(.mkv) RM(.rm, .rmvb) WebM(.webm)
3GPP(.3gpp, .3gp) MKV(.mkv) MP4(.mp4, .mov) WebM(.webm)

Codec

Resolution

VC1

2048 x 1024 @120fps

Motion JPEG

1920 x 1080 @30fps

VP8

1920 x 1080 @60fps

RV30/RV40

1920 x 1080 @60fps

AV1

4096 x 2176 @60fps

Bit Rate
40Mbps
40Mbps 50Mbps 40Mbps 100Mbps

83

Audio
Container
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) DivX(.divx) FLV(.flv) MKV(.mkv, .mka) MP3(.mp3) MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program stream(.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm) WMV(.wmv)
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) AC3(.ac3) DivX(.divx) MKV(.mkv, .mka) MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WebM(.webm) WMV(.wmv)

Codec
MPEG1/2 Layer1
MPEG1/2 Layer2
MPEG1/2/2.5 Layer3
AC3(DD)

Sample Rate
16KHz ~ 48KHz 16KHz ~ 48KHz
8KHz ~ 48KHz
32KHz, 44.1KHz,
48KHz

Channel
Up to 2 Up to 2 Up to 2
Up to 5.1

Bit Rate
32Kbps ~ 448Kbps 8Kbps ~ 384Kbps
8Kbps ~ 320Kbps
32Kbps ~ 640Kbps

84

Container
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) DivX(.divx) EAC3(.ec3) MKV(.mkv, .mka) MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG)
OGM(.ogm) WebM(.webm) WMV(.wmv)
3GPP(.3gpp, .3gp) AAC(.aac) ASF(.asf) AVI(.avi) DivX(.divx) FLV(.flv) MKV(.mkv, .mka) MP4(.mp4) MEPG transport stream (.ts, .trp, .tp) MPEG program steam (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) RM(.rm, .rmvb, .ra) WAV(.wav) WebM(.webm) WMV(.wmv)

Codec
EAC3(DDP) EAC3(DDP) AAC-LC, HEAAC

Sample Rate
32KHz, 44.1KHz,
48KHz
32KHz, 44.1KHz,
48KHz
8KHz ~ 48KHz

Channel
Up to 5.1 Up to 5.1 Up to 5.1

Bit Rate
32Kbps ~ 6Mbps
32Kbps ~ 6Mbps
AAC-LC: 12kbps ~576kbps
V1: 6kbps ~ 288kbps
V2: 3kbps ~ 144kbps

85

Container
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv, .mka) MP4(.mp4, .mov) WebM(.webm) WMV(.wma, .wmv)
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MP4(.mp4, .mov) WMV(.wma, .wmv)

Codec

Sample Rate

WMA

8KHz ~ 48KHz

WMA 10 Pro M0
WMA 10 Pro M1

8KHz ~ 48KHz 8KHz ~ 48KHz

WMA 10 Pro M2

8KHz ~ 96KHz

3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) MKV(.mkv, .mka) MP4(.mp4, .mov) Ogg(.ogg) WebM(.webm) WMV(.wma, .wmv)

VORBIS *Support stereo decoding
only

Up to 48KHz

Channel
Up to 2
Up to 2 Up to 5.1 Up to 5.1
Up to 2

Bit Rate
128Kbps ~ 320kbps
< 192kbps < 384kbps < 768kbps

86

Container
3GPP(.3gpp, .3gp) AVI(.avi) DTS(.dts) MKV(.mkv, .mka) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm)
3GPP(.3gpp, .3gp) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp)
3GPP(.3gpp, .3gp) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp, .mts, .m2ts)
3GPP(.3gpp, .3gp) MP4(.mp4, .mov) MEPG transport stream (.ts, .trp, .tp, .mts, .m2ts)

Codec
DTS
DTS LBR DTS XLL DTS Master Audio

Sample Rate
Up to 48KHz
12KHz,22KHz, 24KHz, 44.1KHz, 48KHz
Up to 96KHz
Up to 48KHz

Channel
Up to 5.1
Up to 5.1 Up to 6 Up to 6

Bit Rate
< 1.5Mbps (Pure DTS core)
Up to 2Mbps
Up to 6.123Mbps
Up to 24.537Mbps

87

Container
3GPP(.3gpp, .3gp) ASF(.asf) AVI(.avi) FLV(.flv) MKV(.mkv, .mka) MP4(.mp4, .mov, .m4a) MEPG transport stream (.ts, .trp, .tp) MPEG program stream (.DAT, .VOB, .MPG, .MPEG) OGM(.ogm) WAV(.wav) WebM(.webm) WMV(.wmv)
AVI(.avi) MKV(.mkv, .mka) OGM(.ogm) WAV(.wav) WebM(.webm)
AVI(.avi) FLV(.flv) MKV(.mkv, .mka) WAV(.wav) WebM(.webm)
RM(.rm, .rmvb, .ra)
FLAC(.flac) MKV(.mkv, .mka) WebM(.webm)
MKV(.mkv, .mka) WebM(.webm)

Codec
LPCM
IMA-ADPCM MS)ADPCM G711 A /mu-
law LBR(cook)
FLAC OPUS

Sample Rate
8Khz ~ 48Khz
8KHz ~ 48KHz
8KHz 8KHz, 11.025KHz, 22.05KHz, 44.1KHz 8KHz ~ 96KHz 8KHz ~ 48KHz

Channel
Mono, Stereo 5.1
Up to 2 1
Up to 5.1 Up to 7.1 Up to 6

88

Bit Rate
64Kbps ~ 1.5Mbps
32kbps ~ 384kbps
64Kbps 6Kbps ~ 128Kbps < 1.6Mbps 6Kbps ~ 510Kbps

Container
3GPP(.3gpp, 3gp) AC4(.ac4) MP4(.mp4, .mov, .m4a) MEPG transport stream (.ts, .trp, .tp)

Codec
AC4

Sample Rate
44.1KHz, 48KHz

3GPP(.3gpp, .3gp) MP4(.mp4, .mov, .m4a)

Fraunhofer MPEG-H TV Audio System

32KHz, 44.1KHz,
48KHz

3GPP(.3gpp, .3gp) MP4(.mp4, .mov, .m4a)
3GPP(.3gpp, .3gp) MP4(.mp4, .mov, .m4a)

AMR-NB AMR-WB

8kHz 16KHz

Channel

Bit Rate

Up to 5.1 (MS12 v1.x)
Up to 7.1 (MS12 v2.x)

Up to 1521kbps per presentation

Up to 16 core channels Up to 5.1 channels output

~1.2Mbps

1

4.75 ~ 12.2Kbps

1

6.6 ~ 23.85Kbps

89

Subtitle Internal
File Extension
dat, mpg, mpeg, vob ts, trp, tp mp4
mkv
divx, avi
External File Extension
.srt .ssa/.ass
.smi
.sub
.txt

Container
MPG, MPEG TS MP4
MKV
AVI(1.0, 2.0) DMF0, 1, 2

Codec
DVD Subtitle
DVB Subtitle
DVD Subtitle UTF-8 Plain Text
ASS SSA UTF-8 Plain Text VobSub DVD Subtitle
XSUB XSUB+

Container
SubRip
SubStation Alpha SAMI
SubViewer MicroDVD DVDSubtitleSystem SubIdx(VobSub)
TMPlayer

Codec
SubViewer 1.0 & 2.0 Only

90

Timing Table
HDMI PC Resolution
640 x 480
800 x 600

HDMI

1024 x 768
1280 x 1024 1360 x 768 1920 x 1080
Video
480i 480p 576i 576p 720p
1080i
1080p

Refresh Rate
60Hz 72Hz 75Hz 72Hz 75Hz 60Hz 70Hz 75Hz 60Hz 60Hz 60Hz

Resolution
720 x 480 720 x 480 720 x 576 720 x 576 1280 x 720
1920 x 1080
1920 x 1080

Refresh Rate
60Hz 60Hz 50Hz 50Hz 50Hz 60Hz 50Hz 60Hz 50Hz 60Hz

91

Video
4K

Type-C

Video

480p (4:3)

480p (16:9) 576p (4:3) 576p (16:9)
720p (16:9)

Resolution
3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 4096 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 4096 x 2160 4096 x 2160 4096 x 2160
Resolution
640 x 480 640 x 480 720 x 480 1440 x 480 720 x 480 1440 x 480 1440 x 480 720 x 576 720 x 576 1440 x 576 1280 x 720 1280 x 720 1280 x 720

Refresh Rate
29.97Hz/R444 30Hz/R444 25Hz/R444
23.98Hz/R444 24Hz/R444 24Hz/R444 50Hz/R444 59Hz/R444 60Hz/R444 50Hz/R444 59Hz/R444 60Hz/R444
Refresh Rate
60Hz 60Hz 60Hz 60Hz 60Hz 60Hz 60Hz 50Hz 50Hz 50Hz 50Hz 60Hz 60Hz

92

Video
1080p (16:9) 4K

Resolution
1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160

Refresh Rate
24Hz 24Hz 25Hz 30Hz 30Hz 50Hz 60Hz 60Hz 24Hz 25Hz 30Hz 50Hz 60Hz

93

Troubleshooting
This section describes some common problems that you may experience when using the display.

Problem or Issue
Remote Control is not working
The unit turns off unexpectedly

Possible Solutions 1. Check whether something is obstructing the
display’s remote control receiver.
2. Check whether the batteries in the remote control are installed correctly.
3. Check whether the batteries need to be replaced. 1. Check whether Sleep mode is enabled. 2. Check if there is a power outage in your area. 3. Turn on the display and see if the problem is with
the signal and control system.

PC Mode Problem or Issue
No PC signal
Background streaking False color Unsupported format

Possible Solutions 1. Check the display settings. 2. Check the display resolution. 3. Adjust the Hs & Vs (synchronization) settings using
the OSD menu.
1. Choose auto adjust. 2. Adjust clock and phase. 1. Check the connection. 2. Adjust the chroma, brightness, and contrast
settings. 1. Choose auto adjust. 2. Adjust clock and phase settings.

94

Video Not Working Properly

Problem or Issue No picture/ No sound

Possible Solutions 1. Check the Power status. 2. Check the signal cable.

Picture is unclear or cuts in and out
Poor picture

3. Check that the internal PC is installed correctly. 1. Check the signal cable. 2. Check if other electronics are interrupting the signal. 1. Adjust chroma, brightness, and contrast settings in
the menu.
2. Check the signal cable.

Audio Not Working Properly

Problem or Issue No sound
One speaker only

Possible Solutions 1. Press the Mute/Unmute button. 2. Adjust the volume. 3. Check the audio cable. 1. Adjust the sound balance in the menu. 2. Check the sound control panel settings of the
computer.

3. Check the audio cable.

95

Maintenance
General Precautions · Make sure the device is turned off and the power cable is unplugged from the
power outlet. · Never spray or pour any liquid directly onto the screen or case. · Handle the device with care, as a darker-colored device, if scuffed, may show
marks more clearly than a lighter-colored device. · Do not use the system continuously for long periods of time. Cleaning the Screen · Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other
particles. · If the screen is still not clean, apply a small amount of non- ammonia, non-
alcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen. Cleaning the Case · Use a soft, dry cloth. · If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non- abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface. Disclaimer · ViewSonic® does not recommend the use of any ammonia or alcohol- based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device. · ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners. NOTE:If condensation appears between the glass and the panel, keep the
display turned on until the moisture disappears.
96

Regulatory and Service Information
Compliance Information
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help. Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
Industry Canada Statement
CAN ICES-003(B) / NMB-003(B)
97

CE Conformity for European Countries The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU.
The following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
98

Declaration of RoHS2 Compliance

This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance

Proposed Maximum Concentration

Actual Concentration

Lead (Pb)

0.1%

< 0.1%

Mercury (Hg)

0.1%

< 0.1%

Cadmium (Cd)

0.01%

< 0.01%

Hexavalent Chromium (Cr6)

0.1%

< 0.1%

Polybrominated biphenyls (PBB)

0.1%

< 0.1%

Polybrominated diphenyl ethers (PBDE)

0.1%

< 0.1%

Bis (2-ethylhexyl) phthalate (DEHP)

0.1%

< 0.1%

Butyl benzyl phthalate (BBP)

0.1%

< 0.1%

Dibutyl phthalate (DBP)

0.1%

< 0.1%

Diisobutyl phthalate (DIBP)

0.1%

< 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

· Copper alloy containing up to 4% lead by weight.

· Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).

· Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.

· Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

99

ENERGY STAR Statement ENERGY STAR is a U.S. Environmental Protection Agency voluntary program that helps businesses and individuals save money and protect our climate through superior energy efficiency. Products that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency criteria or requirements set by the U.S. Environmental Protection Agency. As an ENERGY STAR Partner, ViewSonic is determined to meet the Energy star Guidelines and mark all certified models with the ENERGY STAR logo. The following logo appears on all ENERGY STAR-certified models:
NOTE:The power management features significantly reduce energy consumption when the product is not in use. Power management allows the device to automatically enter a low power “sleep” mode after a defined period of inactivity. And the power management features also enter Sleep Mode or Off Mode within 5 minutes of being disconnected from a host computer. Please note any change in energy settings will increase energy consumption.
100

Indian Restriction of Hazardous Substances Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule. Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more. USA & Canada: https://www.viewsonic.com/us/go-green- with-viewsonic Europe: https://www.viewsonic.com/eu/go-green-with-viewsonic Taiwan: https://recycle.epa.gov.tw/
101

Copyright Information
Copyright© ViewSonic® Corporation, 2022. All rights reserved. Macintosh and Power Macintosh are registered trademarks of Apple Inc. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries. ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of ViewSonic® Corporation. VESA is a registered trademark of the Video Electronics Standards Association. DPMS, DisplayPort, and DDC are trademarks of VESA. Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product. In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice. No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
CDE30_UG_ENG_1b_20230329 102

Customer Service
For technical support or product service, see the table below or contact your reseller.

NOTE:You will need the product’s serial number.

Country/Region

Website

Country/Region

Website

Asia Pacific & Africa

Australia (China)

www.viewsonic.com/au/ www.viewsonic.com.cn

Bangladesh ()

www.viewsonic.com/bd/ www.viewsonic.com/hk/

Hong Kong (English)

www.viewsonic.com/hk-en/

India

www.viewsonic.com/in/

Indonesia (Japan)

www.viewsonic.com/id/ www.viewsonic.com/jp/

Israel Korea

www.viewsonic.com/il/ www.viewsonic.com/kr/

Malaysia

www.viewsonic.com/my/

Middle East

www.viewsonic.com/me/

Myanmar

www.viewsonic.com/mm/

Nepal

www.viewsonic.com/np/

New Zealand

www.viewsonic.com/nz/

Pakistan

www.viewsonic.com/pk/

Philippines (Taiwan)

www.viewsonic.com/ph/ www.viewsonic.com/tw/

Singapore

www.viewsonic.com/sg/ www.viewsonic.com/th/

Vit Nam

www.viewsonic.com/vn/

South Africa & Mauritius

www.viewsonic.com/za/

Americas

United States

www.viewsonic.com/us

Canada

www.viewsonic.com/us

Latin America

www.viewsonic.com/la

Europe

Europe

www.viewsonic.com/eu/

France

www.viewsonic.com/fr/

Deutschland

www.viewsonic.com/de/

www.viewsonic.com/kz/

www.viewsonic.com/ru/

España

www.viewsonic.com/es/

Türkiye

www.viewsonic.com/tr/

www.viewsonic.com/ua/

United Kingdom

www.viewsonic.com/uk/

103

Limited Warranty
ViewSonic® Display
What the warranty covers: ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third- party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
How long the warranty is effective: ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
Who the warranty protects: This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover: · Any product on which the serial number has been defaced, modified, or
removed. · Damage, deterioration, or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
Repair or attempted repair by anyone not authorized by ViewSonic®. Damage to or loss of any programs, data, or removable storage media. Normal wear and tear. Removal or installation of the product. · Software or data loss occurring during repair or replacement.
104

· Any damage of the product due to shipment. · Causes external to the product, such as electric power fluctuations or failure. · Use of supplies or parts not meeting ViewSonic’s specifications. · Failure of owner to perform periodic product maintenance as stated in the User
Guide. · Any other cause which does not relate to a product defect. · Damage caused by static (non-moving) images displayed for lengthy periods of
time (also referred to as image burn-in). · Software – Any third-party software included with the product or installed by the
customer. · Hardware/Accessories/Parts/Components ­ Installation of any unauthorized
hardware, accessories, consumable parts or components (e.g. Projector Lamps). · Damage to, or abuse of, the coating on the surface of the display through
inappropriate cleaning as described in the product User Guide. · Removal, installation, and set-up service charges, including wall-mounting of the
product.
How to get service: · For information about receiving service under warranty, contact ViewSonic®
Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number. · To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product. · Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. · For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.
Limitation of implied warranties: There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
105

Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: · Damage to other property caused by any defects in the product, damages
based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages. · Any other damages, whether incidental, consequential or otherwise. · Any claim against the customer by any other party. · Repair or attempted repair by anyone not authorized by ViewSonic®.
Effect of state law: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada: For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.
Display Warranty Term Template In UG VSC_TEMP_2007
106

Mexico Limited Warranty
ViewSonic® Display
What the warranty covers: ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective: ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.
Who the warranty protects: This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover: · Any product on which the serial number has been defaced, modified or
removed. · Damage, deterioration, or malfunction resulting from:
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
Causes external to the product, such as electrical power fluctuations or failure.
Use of supplies or parts not meeting ViewSonic®’s specifications. Normal wear and tear. Any other cause which does not relate to a product defect. · Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time. · Removal, installation, insurance, and set-up service charges.
107

How to get service:
For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the attached “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.

For Your Records
Product Name: Document Number: Purchase Date: If so, what date does warranty expire?

Model Number: Serial Number: Extended Warranty Purchase?

(Y/N)

· To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
· Take or ship the product, in the original container packaging, to an authorized ViewSonic® service center.
· Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.

Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for:
· Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
· Any other damages, whether incidental, consequential or otherwise.
· Any claim against the customer by any other party.
· Repair or attempted repair by anyone not authorized by ViewSonic®.

108

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:
Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005 E-Mail: disc2@hmo.megared.net.mx

Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V. AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040 Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09 E-Mail: compumantenimientos@prodigy.net.mx

Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio: 29 SUR 721 COL. LA PAZ 72160 PUEBLA, PUE. Tel: 01(52).222.891.55.77 CON 10 LINEAS E-Mail: datos@puebla.megared.net.mx

Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419 ENTRE PINZÓN Y ALVARADO Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67 E-Mail: gacosta@qplus.com.mx

Chihuahua:
Soluciones Globales en Computación C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih. Tel: 4136954 E-Mail: Cefeo@soluglobales.com

Cuernavaca:
Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo C.P. 62040, Cuernavaca Morelos Tel: 01 777 3180579 / 01 777 3124014 E-Mail: aquevedo@compusupportcva.com

Distrito Federal:
QPLUS, S.A. de C.V. Av. Coyoacán 931 Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35 E-Mail : gacosta@qplus.com.mx

Guadalajara, Jal.:
SERVICRECE, S.A. de C.V. Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco Tel: 01(52)33-36-15-15-43 E-Mail: mmiranda@servicrece.com

Guerrero Acapulco:
GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627

Monterrey:
Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280 Monterrey N.L. México Tel: 8129-5103 E-Mail: aydeem@gps1.com.mx

MERIDA:
ELECTROSER Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916 E-Mail: rrrb@sureste.com

Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y SERVICIO, S.A. de C.V. Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22 Fax: 01(52)95-15-13-67-00 E-Mail. gpotai2001@hotmail.com

Tijuana:
STD Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembr Tijuana, Mexico

FOR USA SUPPORT:
ViewSonic® Corporation 381 Brea Canyon Road, Walnut, CA. 91789 USA Tel: 800-688-6688 E-Mail: http://www.viewsonic.com

LCD Mexico Warranty Term Template In UG VSC_TEMP_2008

109

References

• ViewSonic
• ViewSonic
• ViewSonic
• vcastactivate.viewsonic.com

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>