Philips HX3631/06 PowerUp Battery Sonicare Toothbrush User Manual
- June 14, 2024
- Philips
Table of Contents
Philips HX3631/06 PowerUp Battery Sonicare Toothbrush
Better check-ups guaranteed
1 recommended brand by dental professionals
As easy to use as your manual toothbrush, while delivering superior results and a better experience. With more brush strokes in a day than your manual in a month, PowerUp helps reduce cavities and helps whiten teeth.
Gentle
- Clinically proven safe and gentle
Simple
- Familiar brushing motion
Superior
- Sonic Technology
- 2 minute timer helps ensure recommended brushing time
- Helps improve gum health
- Helps reduce cavities
- Helps remove plaque
- Helps whiten teeth
Highlights
Battery Sonicare toothbrush HX3631/06
1 mode 1 brush head
Familiar brushing motion
Familiar brushing motion and brush head shape of a manual toothbrush, but with the cleaning power of over 15,000 strokes per minute
Helps remove plaque
Helps remove plaque for healthy teeth and gums
Helps reduce cavities
Brushing twice a day every day helps reduce cavities
Helps improve gum health
Effectively helps improve gum health via a gentle cleaning action
Helps whiten teeth
For a bright shiny smile
Safe and Gentle
Your toothbrush is safe to use on all dental work
Smart timer
Timer helps ensure DP recommended brushing time
PowerUp Sonic Technology
More strokes in 1 day than your manual in a month. Over 15,000 strokes per minute
Specifications
- Modes
- Clean: For exceptional everyday clean
- Items included
- Handles: 1 PowerUp
- Brush heads: 1 PowerUp medium
- Batteries: 2 AA
- Design and finishing
- Color: Scuba Blue
- Cleaning performance
- Speed: Up to 15,000 brush strokes/min
- Performance: Helps remove plaque
- Health benefits: Helps improve gum health
- Whitening benefits: Helps whiten teeth
- Timer: Smartimer
- Ease of use
- Brush head system: PowerUp brush heads
- Battery Life: 120 2-minute brushings
- Handle: Ergonomic design, Rubber grip for easy handling
- Technical specifications
- Battery: 2 AA Battery
- Battery type: Alkaline
- Service
- Warranty: 1-year limited warranty
Issue date: 2015-01-12
Version: 7.1.1
© 2015 Koninklijke Philips N.V.
All Rights Reserved.
Specifications are subject to change without notice.
Trademarks are the property of Koninklijke Philips N.V. or their respective owners.
- Use Sonicare PowerUp for 90 days and if you are not 100% satisfied for any reason, we’ll give you a full refund.
Troubleshooting
My Philips Sonicare toothbrush makes a loud noise
- Philips Sonicare Toothbrushes use powerful vibrations that produce up to 62,000 brush strokes per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.
- Electric brushing
- The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing.
- Identify where the noise is coming from
- Remove the brush head. Do you still hear the same loud noise after removing the brush head?
- If yes, the issue might be at the handle. Please contact us for further assistance.
- If not, the issue might be at the brush head. Read along to try and solve this issue yourself
- The brush head is not well-placed
- Reattach the brush head. Make sure that the brush head is well-placed and not loose or wobbly. A small gap between the handle and the brush head is normal.
- Counterfeit brush heads
- Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We recommend you use genuine Philips Sonicare brush heads.
- The brush head is worn
- If you used the same brush head for more than three months, you might need to replace your brush head. As brush heads wear out, they may start to produce more noise. We recommend replacing the brush head every three months.
- If replacing your brush head did not solve the issue, please contact us.
My Philips Sonicare Toothbrush vibration is less powerful than before
- Is your Philips Sonicare Toothbrush vibrating weakly or less powerful than before? You can use these possible causes and solutions to try and solve this issue yourself.
- The easy-start feature is activated
- Some models come with the Easy-start feature activated. The Easy-start feature enables you to increase the vibrations over time to get used to electric brushing. Disable the Easy-start feature to increase the vibrations. You can find detailed instructions in the user manual that came with your Philips Sonicare Toothbrush to deactivate the Easy-start feature.
- The battery is almost empty
- The vibrations of your Philips Sonicare Toothbrush weaken as the battery runs out. Fully charge your toothbrush to increase vibrations. It can take up to 24 hours to fully charge your Philips Sonicare Toothbrush. Be sure to use the original charger that came with your toothbrush. Some Philips Sonicare Toothbrushes come with different types of
- chargers. They are not interchangeable.
- Worn out the brush head
- Older brush heads can seem less effective or powerful while brushing. We recommend you to replace your brush head after 3 months of use.
- Did this not solve the issue?
- If the issue persists, please contact us for further assistance.
- My Philips Sonicare Toothbrush is not turning on
- Is your Philips Sonicare Toothbrush not turning on anymore? If there are no vibrations when pressing the power button, you might want to use these possible causes and solutions to try and solve this issue yourself.
- The handle is empty or not fully charged
- Do you see the battery indicator blinking or do you hear a beep when you put the handle on the charger? If yes, this means that the handle is working properly but needs to be fully charged first. Fully charge your Philips Sonicare Toothbrush. This can take up to 24 hours.
- The power button is stuck
- Toothpaste or debris could get inside the small gap around the power button. This might cause the power button to get stuck and not properly functioning anymore. Clean the power button and the area around it with a damp cloth to make sure it is free of debris.
- The outlet is not working
- Try another appliance in the same outlet. If that appliance is also not working, the issue might be at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might need to reset a GFCI outlet.
- Not using the original charger
- Make sure that you use the original charger that came with your Philips Sonicare Toothbrush. Charging components are not interchangeable.
- If none of these possible solutions solve the issue, please contact us for further assistance.
- My Philips Sonicare Toothbrush does not charge
- Is your Philips Sonicare Toothbrush not charging? Use these possible causes and solutions to try and solve this charging issue yourself.
- The handle is not fully charged
- Place your handle on the charger. If you see the battery indicator light (below the modes) blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare Toothbrush for 24 hours.
- If the flashing light turns off at some point during charging, this is normal.
- Not using the original charger
- Make sure that you use the original charger that came with your Philips Sonicare Toothbrush. The charger that came with your toothbrush may not be compatible with another Philips Sonicare Toothbrush. The DiamondClean series requires different glass chargers. Although the
- chargers may look the same, but they are not compatible.
- The outlet is not working
- Try another appliance on the same outlet. If that appliance is also not working, the issue might be at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might need to reset a GFCI outlet. If none of these solutions solved the issue, please contact us for further assistance.
Interferences
- Metal surfaces or other chargers may interfere with your charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place the charger in a different position and try again.
- For glass chargers or wireless pad chargers:
- Make sure that the bottom of your toothbrush is touching the center of the charging glass or on the charging pad.
- For Toothbrush handles compatible with the Sonicare App
- Your toothbrush gets software updates when connected to the app. This happens through firmware updates. Some of these updates improve charging capability.
- Follow these steps to check if you have the latest firmware installed on your toothbrush handle:
- Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.
- Open the Philips Sonicare app
- Tap on the menu icon in the top left corner
- Go to ‘My Products’
- Select your toothbrush
- Select ‘Handle update’ to see if any updates are available
- If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app.
The battery of my Sonicare DiamondClean toothbrush is draining quickly
-
* Is the battery of your Philips Sonicare DiamondClean Toothbrush not lasting the indicated operating time? The operating time depends on the toothbrush model that you have. Find out more about the operating time and how to solve this.
Operating time
The operating time of your Philips Sonicare Toothbrush depends on the model that you have
- Philips Sonicare DiamondClean Toothbrush can last up to three weeks of regular brushing on a full charge
- Philips Sonicare DiamondClean Smart Toothbrush can last up to two weeks of regular brushing on a full charge
Brushing more often than usual
The indicated operating time is based on two brushings per day. The actual number of brushings you get will depend on how often you brush and how many people are using the same toothbrush.
The handle is not fully charged
It may happen that you did not fully charge your toothbrush. In order to benefit from the indicated operation time, make sure that you fully charge your Philips Sonicare Toothbrush for 24 hours. If you are not sure of the charge level of your toothbrush, simply place the handle on the charger and notice the charge indicator light on the handle.
DiamondClean charge indicator light
- An Amber flashing light means that the charge level is low
- A green flashing light indicates that the handle is partially charged
- A solid green light indicates that the handle is fully charged.
DiamondClean Smart charge indicator light
- An Amber flashing light means that the charge level is low
- white flashing light indicates that the handle is partially charged
- A solid white light indicates that the handle is fully charged.
Not using the original charger
- Make sure that you use the original charger that came with your Philips Sonicare DiamondClean or DiamondClean Smart Toothbrush. The charging components (charging base, charging glass, travel case) are not interchangeable.
- The surface or other chargers are interfering
- Metal surfaces or other chargers may interfere with your DiamondClean or DiamondClean Smart charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place the charger in a different position and try again.
- If this does not solve the issue, please contact us for further assistance.
My Philips Sonicare DiamondClean toothbrush does not charge
- Is your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush not charging? Use these possible causes and solutions to try and solve the charging issue yourself.
The handle is not fully charged
- Place your handle on the charger. If you see the battery indicator light (below the modes) blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare DiamondClean toothbrush for 24 hours.
- Not using the original charger
- Make sure that you use the original charger that came with your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush. The charging components (charging base, charging glass, travel case) are not interchangeable.
- The outlet is not working
- Try another appliance on the same outlet. If that appliance is also not working, the issue might be at the outlet. Try a different outlet to fully charge your Philips Sonicare toothbrush. You might need to reset a GFCI outlet.
- The surface or other chargers are interfering
- Metal surfaces or other chargers may interfere with your DiamondClean or DiamondClean Smart charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place the charger in a different position and try again.
- The toothbrush is placed incorrectly in the charging glass
- Make sure that the bottom of your toothbrush is touching the center of the charging glass or on the charging pad.
- The firmware is not updated
Note: This solution is only applicable to DiamondClean Smart toothbrushes. If you have a DiamondClean Smart toothbrush, follow these steps to check if you have the latest firmware installed on your toothbrush handle:
- Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.
- Open the Philips Sonicare app
- Tap on the menu icon in the top left corner
- Go to ‘My Products’
- Select your toothbrush
- Select ‘Handle update’ to see if any updates are available
If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app.
Did this not help?
My Philips Sonicare DiamondClean toothbrush is not turning on
Is your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush not turning on anymore? You might want to use these possible causes and solutions to try and solve this issue yourself.
The battery is empty or not fully charged
Place your handle on the charger. Do you see the battery indicator light blinking or do you hear a beep? This means that your toothbrush is charging. Fully charge your Philips Sonicare DiamondClean toothbrush for 24 hours.
The power button is stuck
Toothpaste or debris could get inside the small gap around the power button. This might cause the power button to get stuck and not properly functioning anymore. Clean the power button and the area around it with a damp cloth to make sure it is free of debris.
The outlet is not working
- Try another appliance on the same outlet. If that appliance is also not working, the issue might be at the outlet. Try a different outlet to fully charge your Philips Sonicare toothbrush.
- Not using the original charger
- Make sure that you use the original charger that came with your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush. The charging components (charging base, glass, travel case) are not interchangeable.
- The surface or other chargers are interfering
- Metal surfaces or other chargers may interfere with your DiamondClean or DiamondClean Smart charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place the charger in a different position and try again.
Frequently Asked Questions
What makes the Philips Sonicare HX3631/06 toothbrush different from a manual toothbrush?
The Philips Sonicare toothbrush uses sonic technology to provide more brush strokes in a day than a manual toothbrush does in a month, enhancing plaque removal, gum health, and teeth whitening.
How does the Philips Sonicare HX3631/06 help improve gum health?
The gentle cleaning action of the toothbrush helps improve gum health by effectively removing plaque along the gumline with its high-frequency brush movements.
Is the Philips Sonicare HX3631/06 safe for all dental work?
Yes, the toothbrush is clinically proven safe and gentle for use on braces, fillings, crowns, and veneers.
What brushing modes does the Philips Sonicare HX3631/06 offer?
It offers a single Clean mode for an exceptional everyday clean, which is enhanced by the toothbrush's sonic technology.
How long does the battery last on a single charge?
The toothbrush lasts for up to 120 two-minute brushings, which can amount to 90 days of regular use.
What is included in the box with the Philips Sonicare HX3631/06 toothbrush?
The box includes one PowerUp handle, one PowerUp medium brush head, and two AA batteries.
Does the Philips Sonicare HX3631/06 come with a timer?
Yes, it has a Smartimer to help ensure the dentist-recommended brushing time of two minutes.
Can I buy replacement heads for the Philips Sonicare HX3631/06 toothbrush?
Yes, you can purchase PowerUp brush heads separately.
What type of batteries does the Philips Sonicare HX3631/06 use?
The toothbrush operates on two AA batteries.
What should I do if my Philips Sonicare toothbrush starts making a loud noise?
First, ensure the brush head is properly attached. If the noise continues, check for any damage to the handle or use of non-genuine brush heads. If these solutions do not help, contact Philips support for further assistance.
What do I do if my Philips Sonicare toothbrush's vibration becomes less powerful?
Make sure the toothbrush is fully charged. If the vibration remains weak, check if the Easy-start feature is activated or if the brush head needs replacing. Contact Philips support if the issue persists.
What steps should I take if my Philips Sonicare toothbrush won't turn on?
Ensure that the toothbrush is charged and that the power button is not stuck due to debris. Try charging it in a working outlet with the original charger. If it still doesn't turn on, reach out to Philips support.
My Philips Sonicare toothbrush does not charge, what should I do?
Place it on the charger to confirm if it's charging and ensure you're using the original charger. If there are still issues, avoid placing the charger on metal surfaces or near other chargers, and ensure it's properly aligned in the charging glass or pad. Contact Philips support for assistance if necessary.
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