3DMakerpro Lynx 3D Scanner Premium Kit User Guide

3DMakerpro Mole Troubleshooting File

Where to download the software？

-Solution:
Here you can download the latest software:
https://forum.jimumeta.com/home/help/download.html

I cannot install the software.

-Solution:
a) Check whether the computer memory is 8G and above, make sure the hard disk has enough storage space;
b) Please allow the administrator permission to run the software, you can switch to an administrator account then login to Windows;
c) Disable antivirus software and reinstall JMStudio. If it still does not work, please uninstall the antivirus software and reinstall the JMStudio software;
d) Make sure the software is installed under English directory (no special character);
e) Make sure your computer meets the system requirements;

System requirement:
Windows 10 and above, 64 bit
Mac OS Big Sur and above

Required hardware:
Minimum:
i5 8th, 16GBRAM, MX250 GPU with 2GB VRAM
Recommended:
i7 8th, 16GBRAM, NVDIA1060 GPU with 4GB VRAM

The scanner can’t not be powered on.

-Solution:
a) Check whether the adapter plug is locked and clipped well.

b) Check ifyou can hear the inside fan running.

My scanner is not connected no matter how I refresh.

-Solution:
a) Make sure the scanner is powered on( Check *Description 3).
a) Please connect the scanner to the computer directly instead ofusing a USB hub;
b) Disable antivirus software and reinstall JMStudio. If it still does not work, please uninstall the antivirus software and reinstall the JMStudio software;
c) Make sure you can find camera A in the device manager;
Windows：

d) Verify ifthe camera permission is enabled on your computer:

Windows
Windows settings->Security->Camera->Allow apps to access camera.

Mac
Privacy&Security->Camera->Allow apps to access camera.

The device is connected successfully, but no image shows on the screen.

-Solution:
a) Please check the user manual and make sure the Calibration file has been imported;
b) Check whether the projection lamp is flashing continuously in the preview or scanning process.

c) Verify if the camera permission is enabled on your computer: Windows settings >Security- >Camera->Allow apps to access camera.(check question 3)
d) Install PotPlayer for 64-bit Windows Link:
https://daumpotplayer.com/download/

After the installation is finished, click PotPlayer -> Open -> Device Settings ->Webcam -> Device -> select ICT CameraA or HZ Camera IR– Open device.
Then check if there is any video from cameras. If no videos, it means the computer system is not compatible with the scanner camera, please try another computer or reinstall the computer system.

Objects cannot be scanned or are missing.

a) In the turntable mode: the distance between the scanner and the object is about 600mm800mm; In the handheld mode: the distance between the scanner and the scanned object is about 700mm;
b) Make sure the object is not transparent or reflective. For those objects, it is recommended to use scanning spray or dry shampoo before scanning. Hairs, furs, or fairly thin objects cannot be scanned either.
a) Adjust the brightness bar in the top right corner, make sure the object is clear without much red points;
b) Make sure the frame rate is around 10fps (you can check it in the left bottom corner while scanning). If it does not reach 10fps, please check your computer specs, (check *Description 2.

After fusion, there is rough edges and a lot of noise.

– Solution:
a) Please adjust the sensitivity level while scanning.

b) Select “remove noises” before processing the data.

Can 3DMakerpro Lynx use a mobile power supply to power the scanner?

Yes, it can be powered up by the 65w fast charging power bank with an adapter cable from type C to 5.5mm DC connector.

The basement can not be selected.

-Solution:
a）Make sure the transform operator in the left bar is in close status.

b）Under the edit mode, check whether the scanned data is highlighted in the data menu.

The initialization turntable cannot turn red.

– Solution:
a) Make sure the distance between the turntable and the scanner is 600mm- 800mm;
b) Keep the scanning environment clean and empty, remove the scanned object and scan the turntable only.

Blurred preview window.

– Solution:
a) Reboot the scanner.
b) Try other USB ports.

I lost the user manual.

– Solution:
The latest JMStudio user manual can be found in the Help menu:

Technical Support

E-mail : service@3dmakerpro.com
Our store :https://store.3dmakerpro.com/
Support : https://forum.jimumeta.com/home/messages/sendMessage.html

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References

• forum.jimumeta.com/home/help/download.html
• forum.jimumeta.com/home/messages/sendMessage.html
• Portable 3D Scanners | For 3D Printing & Design | 3DMakerpro

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