CrewPlex CP-HSDR10-900 Full Duplex Crew Communication Headphone Systems Instruction Manual

: June 15, 2024
: CrewPlex

CrewPlex CP-HSDR10-900 Full Duplex Crew Communication Headphone Systems

Product Information

The HSDR10-900 is a communication system manufactured by CrewPlex, LLC. It is designed to provide reliable and efficient communication in various settings. This product offers features such as a headset with adjustable sizing, microphone muting functionality, and multiple system operation capabilities.

Product Usage Instructions

What’s Included with HSDR10-900?
The HSDR10-900 package includes the following:

CrewPlex 6-Port USB Charger (Part Number: CAC-USB6-CHG)
CrewPlex Hard Travel Case (Part Number: CAC-CPDR-5CASE)
CrewPlex Soft Travel Case (Part Number: CAC-CP-SFTCASE)
CrewPlex DR10 Headset (Part Number: CPBT-HSDRC-66)
CrewPlex 900MHz Receiver (Part Number: CP-REC-900)
CrewPlex 6-Foot Compact Tripod Kit (Part Number: CAC-TRI-6FT)

Controls
The HSDR10-900 system includes the following controls:

PT Button
Talk Button
Power Button
Mode Button

Display Indicators
The HSDR10-900 system features the following display indicators:

User Role Signal Indicator
Dual Listen Indicator
Active Channel Volume Level
USB Charger Connection R Button (No current function)
Channel Button
Drop-In Charger Connection/Battery Access
Master Pack Indicator
Battery Status Lock Indicator
Talk Indicator
2-Way Enabled Indicator
Push-To-Talk Indicator
Mode Indicator

Headset Setup
Follow these steps to set up the headset:

Headset Adjustment: Use the slide adjustment on each side of the headband to achieve proper fit and size.
Mic Position: Position the microphone directly in front of your mouth, sitting a finger’s width from your lips.
SmartBoom Mic Mute: Swivel the boom up above the brow at approximately 45 degrees to mute the microphone. Lower the boom back down to activate the microphone again.

System Setup
Follow these steps to set up the system:

Power on: Press and hold the POWER button for two (2) seconds until the screen turns on.
Access the menu: Press and hold the MODE button for three (3) seconds until the screen changes.

Battery
To change the battery:

Press the latch/button and pull the battery sled from the earcup.
Hold the headset upright for the battery sleds to slide outeasier.

Operating Multiple DR10-900 Systems in One Location
If multiple DR10-900 systems are being used in proximity to each other, it is recommended to set their Groups to be at least ten (10) values apart. For example, if one system is using Group 03, another system nearby should use Group 13.

INTRODUCTION

We at CrewPlex™ want to thank you for purchasing HSDR10-900. HSDR10-900 is a robust, two-channel, full-duplex, multi-user, wireless intercom system that operates in the 900MHz frequency band to provide superior range and performance, all without the need for a basestation. The CrewPlex HS900XR all-in-one design wireless headsets combines the great sound quality and excellent range of CrewPlex DR10 with the comfortable fit, exceptional noise isolation, and flip-up microphone muting technology of the SmartBoom PRO headset, but without the wire. In addition, the IP54-rated headset is built to endure the wear and tear of everyday use, as well as the extremes of outdoor environments.
In order to get the most out of your new HSDR10-900, please take a few moments to read this manual completely so that you better understand the operation of this product. This document applies to model CP-HSDR10-900. For questions not addressed in this manual, feel free to contact the CrewPlex Customer Support Department using the information on page 12.

PRODUCT FEATURES

Robust, Two-Channel (A or B) System
Three Operating Modes for Challenging Environments
Dual Listen
Simple to Operate
Up to 10 Full-Duplex Users
Radio-to-Radio Communication
Unlimited Shared Users
Unlimited Listen-Only Users
900MHz Frequency Band
Encrypted FHSS Technology
Ultra Compact, Small, and Lightweight
Rugged, IP54-Rated Headset
Long Battery Life (7-Hour for Single, 14- Hour for Dual)
Field-Replaceable Battery
Available Drop-In Charger
Single Ear or Dual Headset Options
Available Two-Way Radio Integration

WHAT’S INCLUDED WITH HSDR10-900?

Headset
Li-Poly Battery (Installed during shipment) Note: Dual headset has two batteries.
USB Charging Cable
Quick Start Guide
Product Registration Card

OPTIONAL ACCESSORIES

CAC-USB6-CHG CrewPlex 6-Port USB Charger
CAC-CPDR-5CASE IP67-rated CrewPlex Hard Travel Case
CAC-CP-SFTCASE CrewPlex Soft Travel Case
CPBT-HSDRC-66 CrewPlex DR10 Headset 6 + 6 Drop-In Charger
CP-REC-900 CrewPlex 900MHz Receiver
CAC-TRI-6FT CrewPlex 6-Foot Compact Tripod Kit

CONTROLS

DISPLAY INDICATORS

HEADSET SETUP

Headset Adjustment: Use the slide adjustment on each side of the headband to achieve proper fit and size.
Mic Position: For best performance, it is recommended the microphone be positioned directly in front of your mouth, sitting a finger’s width from your lips.
SmartBoom Mic Mute: During operation, swiveling the boom up above the brow at approximately 45 degrees will mute the microphone. To activate the microphone again, simply lower the boom back down.
Note: To adjust the boom, swivel it so that the microphone is on the preferred side (right or left).

SYSTEM SETUP

Power on. Press and hold the POWER button for two (2) seconds until the screen turns on.
Access the menu. Press and hold the MODE button for three (3) seconds until the screen changes to
. Short-press MODE to scroll through the settings, and then scroll through setting options using VOLUME +/−. Press and hold MODE to save your selections and exit the menu.
- Select a Group. Select a group number from 00–51.

**IF OPERATING THE HEADSET IN REPEATER MODE***

Select an ID. Select a unique ID number.
- Repeater Mode ID options: M (Master), 01–08 (Full Duplex), S (Shared), L (Listen).
- One device must always use the “M” ID and serve as the Master for proper system function. An “M” indicator designates the Master on its OLED.
- Listen-only headsets must use the “L” ID. You may duplicate ID “L” on multiple devices in a system.
- Shared headsets must use the “S” ID. You may duplicate ID “S” on multiple devices, but only one shared device may talk at a time.
- When using “S” IDs, the last full-duplex ID (“08”) cannot be used in the Repeater Mode.
Confirm Headset’s Security Code. Devices must use the same security code to work together as a system.

IF OPERATING THE HEADSET IN ROAM MODE**

Select an ID. Select a unique ID number.
- Roam Mode ID options: M (Master), SM (Submaster), 02-09, S (Shared), L (Listen).
- One device must always be “M” ID and serve as the Master, and one device must always be set to “SM” and serve as the Submaster for proper system function.
- The Master and Submaster must be located in positions where they always have an unobstructed line of sight to each other.
- Listen-only headsets must use the “L” ID. You may duplicate ID “L” on multiple devices.
- Shared headsets must use the “S” ID. You may duplicate ID “S” on multiple decives, but only one shared device may talk at a time.
- When using “S” IDs, the last full-duplex ID (“09”) cannot be used in the Roam Mode.
Access the roaming menu. Select a Roaming menu selection for each headset.
- Auto – Allows the headset to automatically log in to the Master or Submaster depending on the environment and the headset’s proximity to either.
- Manual – Allows the user to manually select whether the headset is logged in to the Master or Submaster. Press the MODE button to select Master or Submaster.
- Master – When selected, the headset is locked into only logging into the Master.
- Submaster – When selected, the headset is locked into only logging into the Submaster.
Confirm headset’s security code. Devices must use the same security code to work together as a system.
**When in Roam Mode, the two-way radio Top Button menu options and the Dual Listen function will not be available. See page 9 for information about changing mode.

IF OPERATING THE HEADSET IN STANDARD MODE

Select an ID. Select a unique ID number.
- Standard Mode ID options: M (Master), 01–09 (Full Duplex), S (Shared), L (Listen).
- One device must always use the “M” ID and serve as the Master for proper system function. An “M” indicator designates the Master on its OLED.
- Listen-only headsets must use the “L” ID. You may duplicate ID “L” on multiple devices.
- Shared headsets must use the “S” ID. You may duplicate ID “S” on multiple devices, but only one shared device may talk at a time.
- When using “S” IDs, the last full-duplex ID (“09”) cannot be used in the Standard Mode.
Confirm headset’s security code. Devices must use the same security code to work together as a system.

BATTERY

CHANGING BATTERY
The batteries are housed within the earcups of the headset. To remove, press the latch/button and pull the battery sled from the earcup. Hold the headset upright for the battery sleds to slide out easier.

CHARGING TIME
The rechargeable Lithium-poly battery is installed in the device. To recharge the battery, either 1) plug the USB charging cable into the device USB port or 2) connect the device to the drop-in charger (CPBT- HSDRC-66 sold separately). The charging LED in the right top corner of the device will illuminate solid red while the battery is charging and will turn off once the battery is fully charged. The battery charge time for the single headset model is approximately 4 hours from empty (USB port connection or drop-in charger). The battery charge time for the dual headset model is approximately 6 hours from empty (USB port connection or drop-in charger). The battery charge time for a single battery is approximately 4 hours from empty (drop-in charger).

OPERATION

LED Modes – LED is blue and double blinks when logged in and single blinks when logged out. LED is red when battery charging is in progress. LED turns off when charging is complete.
Lock – To toggle between Lock and Unlock, press and hold the TALK and MODE buttons simultaneously for three (3) seconds. A lock icon appears on the OLED when locked. This function locks the TALK and MODE buttons, but it does not lock headset volume control, the POWER button, or the PT button.
Volume Up and Down – Use the + and − buttons to control the headset volume. “Volume” and a stair-step indicator display the headset’s current volume setting on the OLED. You will hear a beep in your headset when the volume is changed. You will hear a different, higher-pitched beep when maximum volume is reached.
Talk – Use the TALK button to enable or disable talk for the device.
“TALK” appears on the OLED when enabled.
- Latch talking is enabled/disabled with a single, short press of the button.
- Momentary talking is enabled by pressing and holding the button for two (2) seconds or longer; talk will remain on until the button is released.
- Shared users (“S” ID) can enable talk for their device with the momentary talking function (press and hold while talking). Only one Shared user can talk at a time.
Mode – Short-press the MODE button to toggle between the channels enabled on the beltpack. Long-press the MODE button to access the menu.
Dual Listen – When Dual Listen is on, users will be able to hear both Channel A and B while talking only on the currently selected channel.
Two-Way Push-to-Talk – If you have a two-way radio connected to the Master, you may use the PT to activate talk for the two-way radio.
Out of Range Tones – The user will hear three quick tones when the headset logs out of the system, and they will hear two quick tones when it logs in.

OPERATING MULTIPLE DR10-900 SYSTEMS IN ONE LOCATION
Each separate DR10-900 system should use the same Group and Security Code for all devices in that system. CrewPlex recommends that systems operating in proximity to one another set their Groups to be at least ten (10) values apart. For example, if one system is using Group 03, another system nearby should use Group 13.

The following table lists adjustable settings and options. To adjust these settings from the headset menu, follow the instructions below.

To access the menu, press and hold the MODE button for three (3) seconds until the screen changes to .
Short-press the MODE button to scroll through the settings: Group, ID, Side Tone, Mic Gain, Channel A, Channel B, Security Code, Roaming (only in Roam Mode), Dual Listen, and PT Button.
While viewing each setting, you may scroll through its options using the VOLUME +/− buttons; then, continue to the next menu item by pressing the MODE button. See the table below for the available options under each setting.
Once you finish your changes, press and hold MODE to save your selections and exit the menu. *Repeater Mode is the default setting. See page 9 for information about changing mode.

PT BUTTON – MENU SETTING INFORMATION
The headset PT Button can be set to different modes for use with two-way integration.

Channel Switch: When the headset is set to “Channel Switch,” a press and hold of the PT button on the headset will allow the user to momentarily switch channels to talk and listen on the headset’s other channel. When the PT button is released, the headset returns to the channel it was previously on.
Channel Switch and Trigger: When the headset is set to “Channel Switch and Trigger,” a press and hold of the PT button on the headset will allow the user to momentarily switch channels to talk and listen on the headset’s other channel while also triggering an attached System-mode two-way radio. When the PT button is released, the headset returns to the channel it was previously on.
Trigger Local: When the headset is set to “Trigger Local,” the PT button on the headset will trigger an attached Local-mode two-way radio’s PTT.
Trigger System: When the headset is set to “Trigger System,” the PT button on the headset will trigger an attached System-mode two-way radio’s PTT.
Off: When the headset is set to “Off,” the PT button will do nothing when pressed.

TECH MENU – MODE SETTING CHANGE
The mode can be changed between three settings for different functionality:

Repeater Mode* connects users working beyond line of sight from one another by locating the Master in a prominent central location.
Roam Mode connects users working beyond line of sight as well as extends the range of the DR10 system by strategically locating the Master and Submaster.
Standard Mode connects users where line of sight between users is possible.

Follow the instructions below to change the mode.

Access the headset’s Tech Menu by simultaneously pressing and holding the PT BUTTON and MODE until displays.
Scroll between the “RP,” “RM,” and “ST” options using the VOLUME +/− buttons.
Press and hold MODE to save your selections and exit the Tech Menu. The headset will automatically power off.
Press and hold the POWER button for two (2) seconds; the headset will power back on and will be using the newly selected mode.

DEVICE SPECIFICATIONS

Microphone
- Microphone Type Electret Condenser
- Frequency Response 20–16,000 Hz
- Mic Sensitivity -45 ± 2 dBV/Pa at 1 kHz
- Pattern Unidirectional
- Output Impedance 1.5 kΩ
- Biased Voltage 1.5V~2.2V
Speaker (Headphone)
- Frequency Response 20–20,000 Hz
- Nominal Impedance 100 Ω
- Sensitivity at 1 kHz
- CP-HSDR10-900S 117 dB SPL/mW
- CP-HSDR10-900D 121 dB SPL/mW
- Speaker Type Dynamic
- Max Input Power 500 mW
Physical Features
- Mic Boom Length 8.50 in. (215.90 mm)
- Dimensions 6.9 in. x 8.2 in. x 3 in (176 mm x 210 mm x 76.9 mm)
- Weight
- CP-HSDR10-900S 9.7 oz (275 g)
- CP-HSDR10-900D 13.8 oz (392 g)
- Display OLED
- Storage Temperature -4 °F ~ 122 °F (-20 °C ~ 50 °C, +/-2°C)
Radio
- Radio Frequency Type 902–928 MHz
- Radio Interface GFSK with FHSS
- Frequency Response 50 Hz ~ 4 kHz
- Encryption AES-128
- Voice Codec 16 bit / 8 kHz
- Maximum Transmit Output Power 320 mW Typical
- Rx Sensitivity -95 dBm
- Frequency Channels 52
- Channel Spacing 0.5 MHz
- Number of Intercom Channels 2
- Maximum Full-Duplex Users 10
- Number of Shared Users Unlimited
- Number of Listen Only Users Unlimited
- Antenna FPC
- Battery Type Rechargeable 3.7 V Li-Poly field-replaceable battery
- CP-HSDR10-900S 1,200 mA
- CP-HSDR10-900D 2,400 mA (1,200 mA battery x2)
- Battery Life
- CP-HSDR10-900S Approx. 7 hours
- CP-HSDR10-900D Approx. 14 hours
- Battery Charging Time
- CP-HSDR10-900S 3 hours (USB cable and drop-In charger)
- CP-HSDR10-900D 5 hours (USB cable and drop- In charger)
- Charge Type USB C; 5 V; 1–2 A
Notice about Specifications: While CrewPlex makes every attempt to maintain the accuracy of the information contained in its product manuals, that information is subject to change without notice. Performance specifications included in this manual are designcentered specifications and are included for customer guidance and to facilitate system installation. Actual operating performance may vary. Manufacturer reserves the right to change specifications to reflect latest changes in technology and improvements at any time without notice.

PRODUCT CARE AND MAINTENANCE

Clean using a soft, damp cloth.
CAUTION: Do not use cleaners that contain solvents. Keep liquid and foreign objects out of the device openings. If the product is exposed to rain, gently wipe off all surfaces, cables, and cable connections as soon as possible and allow unit to dry before storing.

PRODUCT SUPPORT

CrewPlex offers technical support via phone and email from 07:00 to 19:00 Central Time (UTC−06:00), Monday through Friday.
+1.334.321.1400
customer.support@crewplex.com
Visit www.crewplex.com for product support references and helpful documentation.

RETURNING EQUIPMENT FOR REPAIR OR MAINTENANCE

All questions and/or requests for a Return Authorization Number should be directed to the Customer Service Department (customer.service@crewplex.com). Do not return any equipment directly to the factory without first obtaining a Return Material Authorization (RMA) Number. Obtaining a Return Material Authorization Number will ensure that your equipment is handled promptly.
All shipments of CrewPlex products should be made via UPS, or the best available shipper, prepaid and insured. The equipment should be shipped in the original packing carton; if that is not available, use any suitable container that is rigid and of adequate size to surround the equipment with at least four inches of shock-absorbing material. All shipments should be sent to the following address and must include a Return Material Authorization Number:
- CrewPlex Customer Service Department
- Attn: Return Material Authorization #
- 205 Technology Parkway
- Auburn, AL USA 36830-0500

LICENSE INFORMATION

CREWPLEX HSDR10-900 FCC COMPLIANCE STATEMENT
00005219 & 00005220 (FCCID: 2AX9C-00005220)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC Compliance Information: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE

FCC RF Radiation Exposure Statement: This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
The antennas used for this transmitter must be installed to provide a separation distance of at least 5 mm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

CANADIAN COMPLIANCE STATEMENT
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). (Specifically RSS 247 Issue 2 (2017-02) and RSS-GEN Issue 5 (2019-03). Operation is subject to the following two conditions:

This device may not cause interference.
This device must accept any interference, including interference that may cause undesired operation of the device.

CREWPLEX WARRANTY STATEMENT

CrewPlex products are warranted to be free from defects in materials and workmanship for a period of two years from the date of sale to the end user, under the following conditions:
- First year of warranty included with purchase.
- Second year of warranty requires product registration.
All headsets and accessories (including CrewPlex-branded batteries) carry a one-year warranty.
The sole obligation of CrewPlex, LLC during the warranty period is to provide, without charge, parts and labor necessary to remedy covered defects appearing in products returned prepaid to CrewPlex, LLC. This warranty does not cover any defect, malfunction, or failure caused by circumstances beyond the control of CrewPlex, LLC, including but not limited to negligent operation, abuse, accident, failure to follow instructions in the Operating Manual, defective or improper associated equipment, attempts at modification and/or repair not authorized by CrewPlex, LLC, and shipping damage. Products with their serial numbers removed or effaced are not covered by this warranty.
This limited warranty is the sole and exclusive express warranty given with respect to CrewPlex, LLC products. It is the responsibility of the user to determine before purchase that this product is suitable for the user’s intended purpose. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. NEITHER CREWPLEX, LLC NOR ANY AUTHORIZED RESELLER WHO SELLS CREWPLEX PROFESSIONAL INTERCOM PRODUCTS IS LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

PARTS LIMITED WARRANTY

Replacement parts for CrewPlex, LLC products are warranted to be free from defects in materials and workmanship for 120 days from the date of sale to the end user.
This warranty does not cover any defect, malfunction, or failure caused by circumstances beyond the control of CrewPlex, LLC, including but not limited to negligent operation, abuse, accident, failure to follow instructions in the Operating Manual, defective or improper associated equipment, attempts at modification and/or repair not authorized by CrewPlex, LLC, and shipping damage. Any damage done to a replacement part during its installation voids the warranty of the replacement part.
This limited warranty is the sole and exclusive express warranty given with respect to CrewPlex, LLC products. It is the responsibility of the user to determine before purchase that this product is suitable for the user’s intended purpose. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. NEITHER CREWPLEX, LLC NOR ANY AUTHORIZED RESELLER WHO SELLS CREWPLEX PROFESSIONAL INTERCOM PRODUCTS IS LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.