Commander NBN Business Line User Guide
- June 13, 2024
- commander
Table of Contents
Commander NBN Business Line
Welcome to Commander
NBN Business Line
Thank you for choosing Commander to provide your business phone lines. This User Guide is designed to help you make the most of your new business landline service and includes handy hints for setting it up. This guide also features important numbers you can contact if you require further assistance.
Note : if your business lines are connected to a Phone System or PBX, please refer to the manufacturer user manual for instructions
This guide is not applicable to Commander mobiles, Commander Phone or PSTN services. Monthly or per usage charges may apply for some of these features. Look for the following symbols:
See the Critical Information Summary for your plan for information on relevant charges. https://www.commander.com.au/critical-information-summaries. Visit our website for full lists of rates and charges: https://www.commander.com.au /customer-terms
Getting Started
Once your NBN Business Line service has been activated, you can connect your telephone devices to your equipment. Please refer to the diagram on below.
Your Order Completion email will show you which service numbers correspond to each port.
Note: Cable colour is for illustrative purposes only. Actual colour may vary and has no relevance to the operation of the service.
SAMPLE SERVICE DETAILS
| SERVICE NO. | ADDRESS | CONNECT PHONE TO |
|---|---|---|
| xxxxxxxxx1 | 123 Smitheld Street | |
| Faketown NSW 2015 | Phone 1 Port on your modem | |
| xxxxxxxxx2 | 2 123 Smitheld Street | |
| Faketown NSW 2015 | Business Line ATA – instructions will be sent in a separate |
email
xxxxxxxxx3| 123 Smitheld Street
Faketown NSW 2015| Business Line ATA – instructions will be sent in a separate
email
Commander Business Modem
The Commander Modem may also provide your Commander NBN broadband connection if purchased along with your voice services. Follow the Commander Business Modem Quick Start Guide to get connected. The Commander Modem provides one voice port (FXS port – labelled Phone).
Analogue Telephone Adapters (ATAs)
A Commander Analogue Telephone Adapter (ATA) is required to connect additional lines once the two voice ports on the NTD and one voice port on the Commander Gateway are full.
Commander has 2 port ATAs available for sale. Contact us to discuss ATA pricing.
Note: Lift phones, monitored fire alarms and fire indicator panels should not be connected to the NBN. A register has been set up to identify where these services are located to support continuity of service for these line types. It is vital to register with NBN Co well before the existing telecommunications network is due to be disconnected in your area. Disconnection could result in undetectable failure of these services.
You must call NBN Co on 1800 687 626 to register these services visit www.nbnco.com.au for more information.
Take Command
Manage your account
Take control of your communications with Take Command – your free online account management tool
To view your account details, payment history and make changes to your account, visit takecommand.com.au Registration details will be sent to your nominated email address separately.
To learn how to use Take Command check out our Take Command User Guide on our support page at commander.com.au/support/accounts-and- billing
Commander provides so much more than just phones.
PHONE
Commander has a range of business phone products and plans, from a smart office phone lines to complete hosted internet phone systems, and can help you tailor the right phone solution to suit your business.
INTERNET
Commander provides Internet plans to suit small business customers, with 4G backup and the ability to upgrade speeds.
MOBILE
We have an array of mobile phones to choose from and competitive mobile plans to match. Our data plans are created to suit every business size or needs.
NBN®
The nbn will revolutionise the way you do business with faster connections and consistent speeds. Our nbn specialists can assist and guide you through every your transition to the nbn.
ENTERPRISE ETHERNET
A premium bre solution that is reliable, fast, and adaptive which improves your online experience. An a¢ordable alternative for growing businesses they require the scalability.
Never miss an important call again
Call waiting
If you receive a call whilst you’re already on the phone, Call Waiting can let you know. While you are on a call, you will hear a subtle ‘beeping’ tone every few seconds if someone else is trying to call you. To switch calls, simply put the first caller on hold while you answer the second call. You can also switch between calls as often as you like. Plus, there is no need to switch Call Waiting ‘ON’ as it is set up automatically as part of most Commander Business Line services.
How does it work?
Answer an incoming call / switch between calls|
---|---
Hang up one call and return to the other|
Reject an incoming call|
Conference (Merge) Both Calls|
Turn ON Call Waiting| 
Turn OFF Call Waiting| 
Check if Call Waiting is on/off| 
Useful info.
Once you have switched Call Waiting ON, it will stay ON unless you turn it OFF. It’s also important to note that Call Waiting won’t work during a 3-Way Chat call.
With some fax machines the ‘beeps’ on Call Waiting can interfere with the signal, so we recommend turning Call Waiting off if you use a fax machine on the line.
Call return
Call Return lets you find out who’s call you just missed (this doesn’t work for blocked numbers).
How does it work?
Retrieve the number of last unanswered call
To call the number back
Useful info.
Call Return is already set up and ready to use (for tone phones in most areas
of Australia). There is a per use charge of 10c for Call Return and call
charges also apply if you return the call.
Call forward
Call Forward helps you manage calls by forwarding them to another destination
when certain criteria are met. For example, when you are busy on another call
or don’t answer the phone, you may want to forward calls to someone else using
your
Call Forward settings.
IMPORTANT: When it comes to charges, any calls forwarded from your line are treated just like a call you’re making yourself. Check your voice plan for call charges that may apply.
Call forward immediate
With Call Forward Immediate, all calls to your primary phone are redirected to
a number you choose.
How does it work?
Turn ON Call Forward Immediate for incoming calls Phone number
Turn OFF Call Forward Immediate for incoming calls
To check if call forward immediate is on or off
Call forward busy
When someone calls and your phone is engaged, the caller will be forwarded to another number that you have chosen.
How does it work?
Turn ON Call Forward Busy for incoming calls
Turn OFF Call Forward Busy for incoming calls
Check if Call Forward Busy is ON/OF 
Call forward no answer
If there is no one to answer your phone, your calls can be forwarded to another number. Although the phone comes with a default ‘no answer’ delay of 20 seconds (around seven rings) you can set the delay from 5 to 55 seconds
How does it work?
Turn ON Call Forward No Answer for incoming calls 
To set the number of rings before calls are diverted 
(each ring is 6 seconds)
Turn OFF Call Forward No Answer for incoming calls
Check if Call Forward No Answer is ON/OFF 
Useful info.
Call Forward Immediate, Call Forward Busy and Call Forward No Answer are already set up and ready to use. Calls may not be forwarded to some numbers, including international numbers and 000. You pay for forwarded calls as if you were making the call yourself. Check the call charges that apply for your plan
Call forward not reachable
If your internet is down and your nbn voice line isn’t registering, you can forward calls to another number automatically. Think of it as a backup in case your voice line registration fails.
How does it work?
Turn ON Call Forward Not Reachable 
Turn OFF Call Forward Not Reachable
To check if Call Forward Not Reachable is on or off
3-way conferencing
With 3-Way Conferencing, you can add another person if you’re already on a call. You can talk to two people at once, and either person can leave the call at any stage.
How does it work?
Put caller on hold & make new call 
Bring both callers into a 3-Way Chat
Split a 3-Way Chat (this will put one call on hold)
Switch between calls
Hang up one call & return to caller on hold
Useful info.
3-Way Conferencing is already set up on your phone, ready to use. Call Waiting won’t work while on a 3-Way Conferencing, but Call Forward Immediate or Busy works if you have them set up.
A per use charge for 3-Way Conferencing applies . Call charges apply at standard rates for each call that joins the chat.
Smarter ways to call
Calling number display
Check who’s calling (except blocked numbers) before you answer your phone by having the caller’s number displayed on your phone display screen (you will need a phone with a display screen).
How does it work?
When your phone rings, simply look at your display screen to see the caller’s number. Some phones, can be programmed with a limited selection of numbers and names. Your phone will then display the name from your list when they call you. Please note this is handset dependent (refer to your phone manufacturer’s user manual for instructions).
If you can’t answer your phone or don’t recognise the number, you can store the number and return the call later. Storing or logging some numbers is a standard feature on most display phones. To activate Calling Number Display on your phone, call Commander on 132 777.
WHY CALLING NUMBER DISPLAY MAY NOT ALWAYS WORK
- A silent line or unlisted number
- A caller who has blocked their number
- An overseas number
- Someone who’s phone service provider or carrier doesn’t participate in Calling Number Display or who needs their subscriber to activate number display
- A payphone
Hide your number
CALL BLOCKING
Call Blocking is free and it gives you the option to block your number on an individual call. When you’re calling from a Commander fixed phone, just add to the front of the number before you dial.
LINE BLOCKING
If you don’t want your number to be sent when you make a call you can use Line Blocking. Permanent Line Blocking is automatically provided to customers with unlisted numbers and is available on request for listed services. You can also override the blocking on individual calls by adding to the front of a number when you dial from a Commander fixed phone
Available on tone phones in most areas in Australia. Call Waiting Display capable phones are designed to mute the receiver for 1-2 seconds while the details of the caller’s number are sent to the phone. This may cause a brief interruption to the conversation. Occasionally, some phones may mistakenly respond to a caller’s voice or external noise causing a ‘false muting’.
Call Waiting Display
Some display phones have Call Waiting Display, which will let you see the number of a second caller when you’re already on the phone (unless that number is blocked).
Call Record Logging
Most phones that are compatible with Calling Number Display will also support call record logging. Capacity does vary so please check your phone manufacturer’s user manual.
Customer Support
Handy numbers
CUSTOMER SERVICE & ACCOUNT ENQUIRIES
132 777
LOCAL COMMANDER CENTRE
1300 132 777
References
- Accounts and Billing Support - Commander
- Take Command - {{vocus?'Vocus':'Commander'}}
- M2 Commander: Phone systems | VoIP phones | IP Phone Systems
- Home | nbn
- Critical Information Summaries - Commander
- Customer Terms - Commander