Whirlpool WHES30 Grain Capacity Water Softener Instruction Manual

**Whirlpool WHES30 Grain Capacity Water Softener Instruction Manual

**

Dimensions

NOTE: Due to variances introduction and assembly, the water softener valve height may vary by up to 1/2″, and may not match previously installed systems. This will not affect system performance.

Specifications & Performance Claims

These models are efficiency rated. The efficiency rating is valid only at the minimum salt dose and rated service flow. These softeners have a demand initiated regeneration (D.I.R.) feature that complies with specific performance specifications intended to minimize the amount of regenerate brine and water used in their operation. These softeners have a rated softener efficiency of not less than 3,350 grains of total hardness exchange per pound of salt (based on sodium chloride) and shall not deliver more salt than their listed rating or be operated at a sustained maximum service flow rate greater than their listed rating. These softeners have been proven to deliver soft water for at least ten continuous minutes at the rated service flow rate. The rated salt efficiency is measured by laboratory tests described in NSF/ANSI Standard 44. These tests represent the maximum possible efficiency that the system can achieve. Operational efficiency is the actual efficiency after the system has been installed. It is typically less than the rated efficiency, due to individual application factors including water hardness, water usage, and other contaminants that reduce a softener’s capacity.

| Model WHES30| Model WHES33
---|---|---
Model Code| L30P| L33P
Rated Softening Capacity (Grains @ Salt Dose)| 12,500 @ 2.4 lbs26,600 @ 7.8 lbs31,700 @ 13.1 lbs| 13,400 @ 2.6 lbs28,500 @ 8.3 lbs34,100 @ 14.1 lbs
Rated Efficiency (Grains/Pound of Salt @ Minimum Salt Dose)| 5,094 @ 2.4 lbs| 5,094 @ 2.6 lbs
Water Used During Regeneration @ Minimum Salt Dose| 2.3 gal. / 1,000 grains| 1.9 gal. / 1,000 grains
Total Water Used Per Regeneration @ Maximum Salt Dose| 35.2 gallons| 33.3 gallons
Rated Service Flow Rate| 7.3 gpm| 7.2 gpm
Amount of High Capacity Ion Exchange Resin| 0.82 cu. ft.| 0.88 cu. ft.
Pressure Drop at Rated Service Flow| 14.8 psig| 14.9 psig
Water Supply Max. Hardness| 95 gpg| 105 gpg
Water Supply Max. Clear Water Iron| 8 ppm| 9 ppm
Water Pressure Limits (minimum / maximum)| 20 – 125 psi
Water Temperature Limits (minimum / maximum)| 40 – 120 °F
Minimum Water Supply Flow Rate| 3 gpm
Intermittent Flow @ 30 PSI| 11.0 gpm**| 10.9 gpm
Maximum Drain Flow Rate| 2.0 gpm| 1.8 gpm
Salt Storage Capacity| 175 lbs

• Capacity to reduce clear water iron is substantiated by laboratory test data. The state of Wisconsin requires additional treatment if the water supply contains clear water iron exceeding 5 ppm.
• Canada working pressure limits: 1.4 – 7.0 kg/cm2
• Intermittent flow rate does not represent the maximum service flow rate used for determining the softener’s rated capacity and efficiency. Continuous operation at flow rates greater than the service flow rate may affect capacity and efficiency performance.

These systems conform to NSF/ANSI 44 for the specific performance claims as verified and substantiated by test data.

Variable Salt Dose: The salt dose is selected by the electronic controls at regeneration time based on the amount needed.

Questions? Call Toll Free 1-866-986-3223 or visit whirlpoolwatersolutions.com

When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges.

Water Softener Safety

Your safety and the safety of others are very important.

We have provided many safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol.  This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING” These words mean:

DANGER You can be killed or seriously injured if you don’t immediately follow instructions.

WARNING You can be killed or seriously injured if you don’t follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are  not followed.

In the state of Massachusetts: The Commonwealth of Massachusetts plumbing code 248-CMR shall be adhered to. A licensed plumber shall be used for this installation.

In the state of California: You must turn the Salt Efficiency Feature setting to ON. This may initiate more frequent recharges. However, it will operate at 4,000 grains per pound of salt or higher. To turn on the Salt Efficiency Feature, follow the instructions in the “Salt Efficiency” section of this manual.

Before You Start

• The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable inlet water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the maximum. Use a pressure reducing valve if necessary (Adding a pressure reducing valve may reduce the flow). Failure to use a pressure reducing valve may cause damage to the system, resulting in flooding and damage to property. If your home is equipped with a back flow preventer, an expansion tank must be installed in accordance with local codes and laws.
• The water softener works on 24 V DC electrical power, supplied by a direct plug-in power supply (included). Be sure to use the included power supply and plug it into a nominal 120 V, 60 Hz household outlet that is in a dry location only, grounded and properly protected by an overcurrent device such as a circuit breaker or fuse.
• Do not use this system to treat water that is microbiologically unsafe or of unknown quality without adequate disinfection upstream or downstream of the system.

European Directive 2002/96/EC requires all electrical and electronic equipment to be disposed of according to Waste Electrical and Electronic Equipment (WEEE) requirements. This directive or similar laws arein place nationally and can vary from region to region. Please refer to your state and local laws for proper disposal of this equipment.

Do not return the water softener to store.

If you have any questions, or there are missing parts or damage, please call Toll Free 1-866-986-3223 or visit www.whirlpoolwatersolutions.com

When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges.

Inspect Shipment

The parts required to assemble and install the water softener are included with the unit. Thoroughly check the water softener for possible shipping damage and parts loss. Also, inspect and note any damage to the shipping carton.

Remove and discard (or recycle) all packing materials. To avoid the loss of small parts, we suggest you keep the small parts in the parts bag until you are ready to use them.

Packing List

• Bypass Valve

• Drain Hose

• Clips (shipped installed on the softener’s valve)

• Hose Clamps

• Adaptor Elbow

• Water Hardness Test Strip

• Silicone Grease

• Grommet

Water Conditioning Information

IRON
Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affect the taste of food, drinking water, and other beverages. Iron in water is measured in parts per million (ppm). The total ppm of iron, and type or types, is determined by chemical analysis. Four different types of iron in water are:

• Ferrous (clear water) iron
• Ferric (red water) iron
• Bacterial and organically bound iron
• Colloidal and inorganically bound iron (ferrous or ferric)

Ferrous (clear water) iron is soluble and dissolves in water. This water softener will reduce moderate amounts of this type of iron (see specifications).** Ferrous (clear water) iron is usually detected by taking a sample of water in a clear bottle or glass. Immediately after taking, the sample is clear. As the water sample stands, it gradually clouds and turns slightly yellow or brown as air oxidizes the iron. This usually occurs in 15 to 30 minutes.

When using the softener to reduce Ferrous (clear water) iron, add 5 grains to the hardness setting for every 1 ppm of Ferrous (clear water) iron. See “Set Water Hardness Number” section.

Ferric (red water), and bacterial and organically bound irons are insoluble. This water softener will not remove

ferric or bacterial iron. This iron is visible immediately when drawn from a faucet because it has oxidized before reaching the home. It appears as small cloudy yellow, orange, or reddish suspended particles. After the water stands for a period of time, the particles settle to the bottom of the container. Generally, these  irons are removed from water by filtration. Chlorination is also recommended for bacterial iron.

Colloidal and inorganically bound iron is of ferric or ferrous form that will not filter or exchange out of  water. This water softener will not remove colloidal iron. In some instances, treatment may improve colloidal iron water. Colloidal iron water usually has a yellow appearance when drawn. After standing for several hours, the color persists and the iron does not settle, but remains suspended in the water.

SEDIMENT

Sediment is fine, foreign material particles suspended water. This water softener will not remove sediment. This material is most often clay or silt. Extreme amounts of sediment may give the water a cloudy appearance. A sediment filter installed upstream of the water softener normally corrects this situation.

• Water may contain one or more of the four types of iron and any combination of these. Total iron is the sum of the contents.
• Capacity to reduce clear water iron is substantiated by laboratory test data.

Installation Requirements

LOCATION REQUIREMENTS

Consider all of the following when selecting an installation location for the water softener.

• Do not locate the water softener where freezing temperatures occur. Do not attempt to treat water over 120ºF. Freezing temperatures or hot water damage voids the warranty.
• To condition all water in the home, install the water softener close to the water supply inlet, and  upstream of all other plumbing connections, exceptoutside water pipes. Outside faucets should remain on hard water to avoid wasting conditioned water and salt.
• A nearby drain is needed to carry away regeneration discharge (drain) water. Use a floor drain, laundry tub, sump, standpipe, or other options (check your local codes). See “Air Gap Requirements” and “Valve Drain Requirements” sections.
• The water softener works on 24 V DC electrical power, supplied by a direct plug-in power supply (included). Provide nearby a 120 V, 60 Hz electrical outlet in accordance with NEC and local codes.
• Always install the water softener between the water inlet and water heater. Any other installed waterconditioning equipment should be installed between the water inlet and water softener (See Figure 4 below).
• Avoid installing in direct sunlight. Excessive sun heat may cause distortion or other damage to non-metallic parts.

PLUMBING CODES

All plumbing must be completed in accordance with national, state, and local plumbing codes.

In the state of Massachusetts: The Commonwealth of Massachusetts plumbing code 248-CMR shall be adhered to. A licensed plumber shall be used for this installation.

AIR GAP REQUIREMENTS

A drain is needed for regeneration water **(See Figure 3).

** A floor drain, close to the water softener, is preferred. A laundry tub, standpipe, etc. are other drain options. Secure valve drain hose in place. Leave an air  gap of 1-1/2″ between the end of the hose and thedrain. This gap is needed to prevent the backflow of sewer water into the water softener. Do not put the end of the drain hose into the drain.

**THE PROPER ORDER TO INSTALL WATER TREATMENT EQUIPMENT

**

VALVE DRAIN REQUIREMENTS

Using the flexible drain hose (included), measure and cut to the length needed. Flexible drain hose is not allowed in all localities (check your plumbing codes). If local codes do not allow the use of a flexible drain hose, a rigid valve drain run must be used. Purchase a compression fitting (1/4 NPT x 1/2 in. minimum tube) and 1/2″ tubing from your local hardware store. Plumb a rigid drain as needed **(See Figure 6).

**

NOTE: Make the valve drain line as short and direct as possible.

INLET / OUTLET PLUMBING OPTIONS

Always install either a single bypass valve (provided), as shown in Figure 7, or, if desired, parts for a 3 valve bypass system (not included) can be purchased and assembled, as shown in Figure 8. Bypass valves allow you to turn off the water to the softener for maintenance if needed, but still have water in house pipes. Use:

• Copper pipe
• Threaded pipe
• PEX (Crosslinked Polyethylene) pipe
• CPVC plastic pipe
• Other pipe approved for use with potable water

MPORTANT: Do not solder with plumbing attached to the single bypass valve. Soldering heat will damage the plastic valve.

Installation Instructions

TYPICAL INSTALLATION

TURN OFF WATER SUPPLY

1. Close the main water supply valve, located near the well pump or water meter.
2. Open all faucets to drain all water from house pipes.

NOTE: Be sure not to drain water from the water heater, as damage to the water heater elements could result.

INSTALL THE BRINE TANK OVERFLOW ELBOW

Install the brine tank overflow grommet and elbow in the 13/16″ diameter hole in the back of the salt storage tank sidewall.

NOTE: The brine tank overflow elbow accepts either 1/2″ or 3/8″ I.D. hose.

MOVE THE WATER SOFTENER INTO PLACE

WARNING
Excessive Weight Hazard Use two or more people to move and install or uninstall water softener. Failure to do so can result in back or other injury

1. Move the water softener into the desired location. Set it on a solid, level surface.
   IMPORTANT: Do not place shims directly under the salt storage tank to level the softener. The weight of the tank, when full of water and salt, may cause the tank to fracture at the shim.

2. Visually check and remove any debris from the water softener valve inlet and outlet ports. Gently remove the two large plastic clips (you will use them).

3. Make sure the turbine assembly spins freely in the “out” port of the valve.

4. If not already done, put a light coating of silicone grease on the single bypass valve o-rings.

5. Push the single bypass valve into the softener valve as far as it will go. Snap the two large holding clips into place, from the top down as shown in Figures   **11 & 12.

**

WARNING

Electrical Shock Hazard Prior to installation on metallic plumbing, securely install two grounding clamps and a #4 copper wire per installation instructions. Failure to follow these instructions can result in death or electrical shock.

GROUNDING INFORMATION (for Installations on Metal Pipe)

The house main incoming water pipe is often used to ground electrical outlets in the home. Grounding protects you from electrical shock. Installing the waters oftener with a plastic bypass valve will break this ground. Before beginning installation, purchase and securely install two grounding clamps and a #4 copper wire across the location where the softener will be, tightly clamping it at both ends, as shown in Figure 13.

NOTE: Check local plumbing and electrical codes for proper installation of the ground wire. The installation must conform to them. In Massachusetts, plumbing codes of Massachusetts shall be conformed to. Consult with your licensed plumber.

COMPLETE INLET AND OUTLET PLUMBING

Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet ports of the water softener valve. Be sure to keep fittings fully together, and pipes squared and straight. Be sure hard water supply pipe goes to the water softener valve inlet side

NOTE: Inlet and outlet are marked on the water softener valve. Trace the water flow direction to be sure hard water is to inlet.

IMPORTANT: Be sure to fit, align and support all plumbing to prevent putting stress on the water softener valve inlet and outlet. Stress from misaligned or unsupported plumbing may cause damage to the system.

Complete the inlet and outlet plumbing for the type of pipe you will be using.

INSTALL VALVE DRAIN HOSE

1. Measure, cut to needed length and connect the 3/8″ drain line (provided) to the water softener valve drain fitting. Use a hose clamp to hold the hose in place.
   NOTE: Make the valve drain line as short and direct as possible.
   IMPORTANT: If codes require a rigid drain line see “Valve Drain requirements” section.

2. Route the drain hose or copper tubing to the floor drain. Secure drain hose. This will prevent “whipping” during regenerations. See “Air Gap Requirements” section.

INSTALL SALT STORAGE TANK OVERFLOW HOSE

1.  Measure, cut to needed length and connect the 3/8″drain line (provided) to the salt storage tank overflow elbow and secure in place with a hose clamp.
2. Route the hose to the floor drain, or other suitable drain point no higher than the drain fitting on the salt storage tank (This is a gravity drain). If the tank overfills with water, the excess water flows to the drain point. Cut the drain line to the desired length and route it neatly out of the way.

IMPORTANT: For proper operation of the water softener, do not connect the water softener valve drain tubing to the salt storage tank overflow hose.

TEST FOR LEAKS

To prevent air pressure in the water softener and plumbing system, complete the following steps in order:

1. Fully open two or more softened cold water faucets close to the water softener, located downstream from the water softener.
2. Place the bypass valve (single or 3 valve) into the “bypass” position. See Figures 7 & 8 on Page 7.
3. Slowly open the main water supply valve. Run water until there is a steady flow from the opened faucets, with no air bubbles.
4. Place bypass valve(s) in “service” or soft water position as follows:
   • Single bypass valve: Slowly move the valve stem toward “service,” pausing several times to allow the water softener to fill with water.
   • 3 valve bypass: Fully close the bypass valve andopen the outlet valve. Slowly open the inlet valve, pausing several times to allow the water softener to fill with water.
5. After about three minutes, open a hot water faucet until there is a steady flow, and there are no air bubbles, then close this faucet.
6. Close all cold water faucets and check for leaks at the plumbing connections that you made.
7. Check for leaks around clips at softener’s inlet and outlet. If a leak occurs at a clip, depressurize the plumbing (turn off the water supply and open faucets) before removing clip. When removing clips at the softener’s inlet or outlet, push the single bypass valve body toward the softener (See Figure 14). Improper removal may damage clips. Do not reinstall damaged clips.

ADD WATER AND SALT TO THE SALT STOR AGE TANK

WARNING
Excessive Weight Hazard Use two or more people to move and lift salt bags Failure to do so can result in back or other injury

1.  Using a container, add about three gallons of clearwater into the salt storage tank.
2. Add salt to the storage tank. Use nugget, pellet, or coarse solar salts with less than 1% impurities.

PLUG IN THE POWER SUPPLY

During installation, the water softener wiring may be moved or jostled from place. Be sure all leadwire connectors are secure on the back of the electronic board and be sure all wiring is away from the valve gear and motor area, which rotates during regenerations.

1. Plug the power supply into an electrical outlet that is not controlled by a switch.

NOTE: The water heater is filled with hard water and, as hot water is used, it will refill with conditioned water. In a few days, the hot water will be fully conditioned. To have fully conditioned hot water immediately, wait until the initial recharge is over. Then, drain the water heater (following instructions for water heater) until water runs cold.

SANITIZE THE WATER SOFTENER / SANITIZE AFTER SERVICE

Programming the Water Softener

STATUS LIGHT

When the water softener is connected to electrical power, the status light on the control panel will operate as follows:

• Light flashing slowly, along with the salt level indicators in the display – The salt monitor system indicates a low salt level and needs to be set. See “Set Salt Level” on Page 15.
• Light flashing slowly, along with the words “SCHEDULED CLEAN” in the display – Four months have elapsed on the system’s timer since start up or the last reset. This is a reminder to use Whirlpool® WHE-WSC Water Softener Cleanser three times a year. To reset the timer, press any  button on the control panel and the flashing wordswill disappear. The status light will stop flashing, unless the system is also low on salt (see above).
• Light flashing rapidly, with “CURRENT TIME” shown in the display and the clock flashing slowly – The present time needs to be set, either during initial start up or after a long power outage. See “Set Time of Day”, at right.
• Light flashing rapidly, with “Err” shown in the display – The electronic self-diagnostics have detected a problem. See “Troubleshooting” on Page 18.
• Light on steady (not flashing) – The system has power applied and does not require any attention.

PROGRAM THE SOFTENER

When the power supply is plugged into the electrical outlet, the model code (“L30P” for Model WHES30 or “L33P” for Model WHES33) and a software version number (example: J3.9), are briefly shown in the display. Then the words “CURRENT TIME” appear and 12:00 PM begins to flash.

SET TIME OF DAY

If the words “CURRENT TIME” do not show in the display, press the PROGRAM button until they do.

1. Press the UP or  DOWN buttons to set the present time. Up moves the display ahead; down sets the time back. Be sure AM or PM is correct.

NOTE: Press buttons and quickly release to slowly advance the display. Hold the buttons down for fast advance.

SET WATER HARDNESS NUMBER

1. Press the PROGRAM button once again to display a flashing “25” and the word “HARDNESS”.

2. Press the UP or DOWN buttons to set your water’s hardness number.

NOTE: If your water supply contains iron, compensate for it by adding to the water hardness number. For example, assume your water is 20 gpg hard and contains 2 ppm iron. Add 5 to the hardness number for each 1 ppm of iron. In this example, you would use 30 for your hardness number.

NOTE: If you use potassium chloride (KCl) salt  instead of sodium chloride (NaCl) salt in this softener, increase the hardness setting by 25%. For example, if you will be using KCl and your water supply’s hardness is 20 gpg, set the softener to 25 gpg.

SET RECHARGE (REGENERATION) TIME

1. Press the PROGRAM button once again to display a flashing “2:00 AM” and the words “RECHARGETIME”. This is a good time for the recharge to start in most households, because water is not in use.
2.  If you want to change the recharge start time, press the UP or DOWN buttons until the desired time shows. Be sure AM or PM is correct.
3. Press the PROGRAM button once again, to return to the normal time of day display

START A RECHARGE

1. Press the RECHARGE button and hold for three seconds, until “RECHARGE” begins to flash in the display, starting a recharge. This recharge draws the sanitizing bleach into and through the water softener. Any air remaining in the water softener is purged to the drain. During this time, periodically check for leaks.

NOTE: As with all other water system applications, leaks may occur. Leaks may not be immediately apparent. Recheck for leaks 24 hours after the first recharge cycle is complete.

Controller Features

RECHARGE

The RECHARGE button is used to initiate an immediate recharge.

1. Press and hold the RECHARGE button until the words “RECHARGE”, “SERVICE” and “FILL” flash in the display

The softener enters the fill cycle of regeneration right away. “RECHARGE” will flash during the regeneration. When completed, full water conditioning capacity is restored. While water softener is running are charge, the time remaining until the recharge is completed will show in the display during all cycles except for the Fill cycle.

NOTE: Avoid using hot water while the softener is regenerating, because the water heater will refill with bypass hard water.

RECHARGE SCHEDULED

If you do not want to start an immediate recharge, but would like to schedule an extra recharge at the next preset recharge time, do the following:

1. Press and release (do not hold) the RECHARGE button.

The words “RECHARGE SCHEDULED” flash in the display, and the softener will recharge at the next  recharge time. The word “RECHARGE” will flash during the regeneration. When completed, full water conditioning capacity is restored.

WATER FLOW INDICATOR

Whenever the softener has water flowing from the outlet port, the display will show water droplets scrolling down the right hand side of the screen (See Figure 21). The faster the water flow, the faster the droplets will flash.

POWER OUTAGE MEMORY

If electrical power to the water softener is lost, “memory” built into the timer circuitry will keep all settings for several hours. While the power is out, the display is blank and the water softener will not regenerate. When electrical power is restored, the following will occur:

Reset the present time only if the display is flashing. The HARDNESS and RECHARGE TIME never require resetting unless a change is desired. Even if the clock is incorrect after a long power outage, the softener operates as it should to keep your water soft. However, regenerations may occur at the wrong time  of day until you reset the clock to the correct time of day.

NOTE: If the water softener was regenerating when power was lost, it will now finish the cycle.

SET SALT LEVEL

The water softener has a salt monitor indicator light to remind you to add salt to the storage tank.

NOTE: You must set salt level each time salt is added to the water softener.

To set this monitor system:

1. Lift the salt lid and level the salt in the storage tank.
2. The salt level scale, on the brinewell inside the tank, has numbers from 0 to 8. Observe the highest number the leveled salt is at, or closest to.
3. Press the SET SALT LEVEL button until black ovals correspond to the salt level number (See Figure 22). At level 2 or below, the “Check Salt Level” light will flash.

If you want to turn the salt monitor off, press the SET SALT LEVEL button until “SALT LEVEL OFF” shows in the display (See Figure 23).

SALT EFFICIENCY

When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness per pound of salt or higher (May recharge more often using smaller salt dosage and less water). The softener is shipped with this feature set OFF.

1. Press and hold the PROGRAM button until the screen in Figure 24 is displayed. Once in this display, press the PROGRAM button once and one of the two displays in Figure 25 is shown.

2. Press the r UP or s DOWN buttons to set ON or OFF. When set to ON, the efficiency icon will be displayed in the lower left hand corner of the normal run display.

3. Press the PROGRAM button five times to return to the normal run display.
   In the state of California: You must turn the Salt Efficiency Feature ON. This may initiate more frequent recharges. However, it will operate at 4,000 grains per pound of salt or higher.

CLEAN / CLEAR WATER IRON REDUCTION

This feature is beneficial on water supplies containing ferrous (clear water) iron. The default setting is OFF. When this feature is set to ON, an additional backwash and fast rinse cycle will occur first, preceding the normal regeneration sequence. This provides extra cleaning of the resin bed before it is regenerated with the salt brine. To conserve water set this feature OFF if your water supply does not contain iron or sediments.

1. Press and hold the PROGRAM button until the screen in Figure 26 is displayed. Once in this display, press the PROGRAM button twice and one of the two displays in Figure 27 is shown.

2. Press the r UP or s DOWN buttons to set ON or OFF.

3. Press the PROGRAM button four times to return to the normal run display

CLEAN FEATURE MINUTES

The Clean / Clear Water Iron Reduction feature (described above) may be adjusted, from 1 to 15 minutes in length. To change this cycle time, use theUP button to increase the time, or the DOWN button to shorten the time. The default value for this feature depends on the model.

1. Press and hold the PROGRAM button until the screen in Figure 26 is displayed. Once in this display, press the PROGRAM button three times and the display in Figure 28 is shown.

2. Press the r UP or s DOWN buttons to set the number of minutes.

3. Press the PROGRAM button three times to return to the normal run display.

MAXIMUM DAYS BETWEEN REGENERATIONS

The water softener automatically controls regeneration frequency. This provides the greatest operating efficiency and, under most conditions, this feature should be left in this automatic mode. However, you may modify this feature if you want to force a regeneration every set number of days. For example, if your water supply contains clear water iron, you may want the softener to regenerate every few days to keep the resin bed clean. The maximum days between recharges may be set from 1 to 15 days, as follows:

NOTE: The softener will recharge on its own if needed, even if it is before the set number of days.

1. Press and hold the PROGRAM button until the screen in Figure 26 is displayed. Once in this display, press the PROGRAM button four times and the display in Figure 29 is shown.

2. Press the r UP or s DOWN buttons to set the number of days.

3. Press the PROGRAM button two times to return to the normal time of day screen

OR 24 HOUR CLOCK

At the default setting, all clock displays are shown in 12 hour time format (AM and PM). If 24 hour time format is desired, follow the steps below:

1. Press and hold the PROGRAM button until the screen in Figure 26 is displayed. Once in this display, press the PROGRAM button five times and one of the two displays in Figure 30 is shown.

2. Press the r UP or s DOWN buttons to set the time format.

3. Press the PROGRAM button once again, to return to the normal time of day screen.

Routine Maintenance

WATER SOFTENER CLEANSER

The manufacturer recommends that you use Whirlpool® WHE-WSC Water Softener Cleanser, as directed, every four months.

Lift the brinewell cover and pour in the entire 16 oz. bottle of Whirlpool® Water Softener Cleanser. Press the RECHARGE button and hold for three seconds, until “RECHARGE” begins to flash in the display. This manual recharge will take about two hours. If taste, odor, or discoloration are detected in the water, manually recharge the softener again, then run a cold  water faucet immediately downstream of the softener until water tastes, smells, and appears normal.

ADDING SALT

Open the salt lid and check the salt storage level frequently. If the water softener uses all the salt before you refill it, you will experience hard water. Until you have established a refilling routine, check the salt every two or three weeks. Always add if less than 1/4 full.

NOTE: If using potassium chloride (KCl), do not fill above level 4 on the brinewell scale.
NOTE: In humid areas, it is best to keep the salt storage level lower, and to refill more often to avoid salt “bridging”.

Recommended Salt: Nugget, pellet or coarse solar salts with less than 1% impurities.

Salt Not Recommended: Rock salt, high in impurities, block, granulated, table, ice melting, ice cream making salts, etc.

BREAKING A SALT BRIDGE

Sometimes, a hard crust or salt “bridge” forms in the brine tank. It is usually caused by high humidity or the wrong kind of salt. When the salt “bridges,” an empty space forms between the water and the salt. Then, salt will not dissolve in the water to make brine. Without brine, the resin bed is not recharged and hard waterbed will result.

If the storage tank is full of salt, it is difficult to tell if you have a salt bridge. A bridge may be underneath loose salt. Take a broom handle, or like tool, and hold it next to the water softener. Measure the distance from the floor to the rim of the water softener. Then, gently push the broom handle straight down into the salt. If a hard object is felt before the pencil mark is even with the top, it is most likely a salt bridge. Gently push into the bridge in several places to break it. Do not use any sharp or pointed objects as you may puncture the brine tank. Do not try to break the salt bridge by pounding on the outside of the salt tank. You may damage the tank.

CLEANING THE NOZZLE & VENTURI

A clean nozzle & venturi (See Figure 32) is a necessity for the water softener to work properly. This small component creates the suction to move brine from the brine tank, into the resin tank. If it should become plugged with sand, silt, dirt, etc., the water softener will not work, and hard water will result.

IMPORTANT: Be sure small hole in the gasket is centered directly over the small hole in the nozzle & venturi housing. Be sure the numbers are facing up

To get access to the nozzle & venturi, remove the water softener’s top cover. Put the bypass valve(s) into the bypass position. Be sure the water softener is in soft water (service) cycle (no water pressure at nozzle & venturi). Then, holding the nozzle & venturi housing with one hand, un screw the cap. Do not lose the o-ring seal. Lift out the screen support and screen. Then, remove the nozzle & venturi disc, gasket, and flow plug(s). Wash the parts in warm, soapy water and rinse in fresh water. Be sure to clean both the top and bottom of the nozzle & venturi disc. If needed, use a small brush to remove iron or dirt. Do not scratch, misshape, etc., surfaces of the nozzle & venturi. Gently replace all parts in the correct order. Lubricate the o-ring seal with silicone grease and locate in place. Install and tighten the cap by hand, while supporting the housing. Overtightening may break the cap or housing. Put the bypass valve(s) into service (soft water) position.

Recharge the softener to reduce the water level in the tank. This will also assure that the softener is completely recharged and ready to provide softened water again. Check the water level in the tank by looking down the brinewell. If the water level does not drop after a recharge, the problem has not been resolved. Call 1-866-986-3223.

PROTECT THE WATER SOFTENER FROM FREEZING

If the softener is installed where it could freeze (summer cabin, lake home, etc.), you must drain all water from it to stop possible freeze damage. To drain the softener:

1. Close the shut-off valve on the house main water pipe, near the water meter or pressure tank.
2. Open a faucet in the soft water pipes to ventpressure in the softener.
3. Move the stem in the single bypass valve to bypass. Close the inlet and outlet valve in a 3 valve bypass system, and open the bypass valve. If you want water in the house pipes again, reopen the shut-off valve on the main water pipe.
4. Unplug the power supply at the wall outlet. Open the salt lid and remove the softener’s top cover. Take off both drain hoses if they will interfere with moving the softener into position over the drain.
5. Gently remove the large holding clips at the softener inlet and outlet. Separate the softener from the plastic installation adaptors, or from the bypass valve.
6. Lay a piece of 2 inch thick board near the floor drain (See Figure 33).
7. Move the softener close to the drain. Slowly and gently, tip it over until the rim rests on the wood block with the inlet and outlet over the drain. Do not allow the softener’s weight to rest on the inlet and outlet fittings or they may break.
8. Tip the bottom of the softener up a few inches and hold until all water has drained. Leave the softener laying like this until you are ready to use it. Plug the inlet and outlet with clean rags to keep dirt, bugs, etc. out.

Troubleshooting Guide

then use RECHARGE NOW feature.
No soft water & dis- play is blank| 1. Power supply unplugged at wall outlet, or power cable disconnected from back of elec- tronic board or power supply malfunction.| Check for loss of power and correct. Reset electronic controls and then use RECHARGE NOW feature.
2. Fuse blown, circuit breaker popped, or cir- cuit switched off (See “Power Outage Memory” on Page 14).| Replace fuse, reset circuit breaker, or switch circuit on, and then use RECHARGE NOW feature.
3. Electronic control board malfunction.| Replace electronic control board (See Page 25).
No soft water & salt level not dropping| 1. Salt storage tank “bridged”.| Refer to “Breaking a Salt Bridge” section to break.
2. Bypass valve(s) in “bypass” position.| Move bypass valve(s) to “service” position.
No soft water & salt storage tank full of water, water running to drain while unit is in the soft water cycle| 1. Dirty, plugged or damaged nozzle & venturi assembly| Take apart, clean and inspect nozzle & venturi (See “Cleaning the Nozzle & Venturi” section.
2. Inner valve fault causing leak.| Replace seals and rotor.
3. Valve drain hose is plugged.| Hose must not have any kinks, sharp bends or any water flow blockage (See “Valve Drain Requirements” section.
4. Valve drain line and Salt Storage Tank overflow drain connected together by a tee.| Disconnect tee and run separate drain lines.
5. Low or high system water pressure (low pressure may disrupt brine draw during recharge, high pressure may cause inner valve parts failure).| If pressure is low, increase well pump output to a minimum 20 psi. If daytime pressure is over 100 psi, add a pressure reducing valve in the supply pipe to the softener. Contact a licensed plumber.
6. Brine float dirty or broken.| Clean or replace Brine Valve Float Assembly.
7. Leak between valve and resin tank.| Replace o-rings between resin tank and valve.
Water hard some- times| 1. Incorrect time set.| Check and change time setting.
2. Incorrect water hardness set.| Refer to “Set Water Hardness” section to set correctly.
3. Incorrect model code programmed.| Refer to “Program the Water Softener” section to set correctly.
4. Hot water being used when softener is regenerating.| Avoid using hot water while the softener is regenerating, as the water heater will fill with hard water.
5. Possible increase in water hardness.| Test untreated water for hardness and iron, and program the water softener accordingly (See “Set Water Hardness”) section to set.
6. Leaking faucet or toilet valve. Excessive water usage.| A small leak can waste hundreds of gallons of water in a few days. Fix all leaks and always fully close faucets.
Iron in water| 1. Clear water iron in water supply.| Test untreated water for hardness and iron, and program the water softener accordingly (See “Set Water Hardness”) section to set.
2. Iron in soft water.| Clean resin bed with Resin Bed Cleaner. Follow instructions on package.
3. Bacterial or organic bound iron.| Cannot be treated by water softener.
Resin in household plumbing| 1. Crack in distributor or riser tube.| Replace resin tank assembly.
Salt storage tank leaking| 1. Crack in brine tank.| Replace salt storage tank assembly.
Motor stalled or clicking| 1. Motor malfunction or internal valve fault causing high torque on motor.| a.  Replace rotor/seal.b.  Replace motor & switch.
Error code Err1, Err3 or Err4 appears| 1. Fault in wiring harness or connections to position switch.| Replace wiring harness or connections to position switch.
2. Fault in switch.| Replace switch.
3. Fault in valve causing high torque.| Replace rotor/seal.
4. Motor inoperative.| Replace motor.
Error code Err5| 1. Electronic control malfunction.| Replace electronic control board.

Troubleshooting

AUTOMATIC ELECTRONIC DIAGNOSTICS

This water softener has a self-diagnostic function for the electrical system (except input power and/or water meter). The water softener monitors electronic components and circuits for correct operation. If a malfunction occurs, an error code appears in the display.

While an error code appears in the display, all buttons are inoperable except the PROGRAM button. PROGRAM remains operational so the service person can perform the Manual Advance Diagnostics, see below, to further isolate the problem.

Procedure for removing error code from display:

1. Unplug the power supply from electrical outlet.
2. Correct problem.
3. Plug the power supply back in.
4. Wait 8 minutes. The error code will return if the problem was not corrected.

MANUAL ADVANCE DIAGNOSTICS

Use the following procedures to advance the water softener through the regeneration cycles to check operation.

Lift off the salt lid, remove the top cover by unlocking the tabs in the back and rocking forward, to observe cam and switch operation during valve rotation.

1. Press and hold PROGRAM for 3 seconds until “000” shows in the display, then release.

2. The 3 digits indicate water meter operation as follows:
   000 (steady) = Soft water not in use, and no flow through the meter.
   Open a nearby soft water faucet. 000 to 199 (continual) = Repeats for each gallon of water passing through the meter.

3. Symbols in the display indicate POSITION switch operation (See Figure 35).
   

4. Use the RECHARGE button to manually advance the valve into each cycle and check correct switch operation.
   NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See “Breaking A Salt Bridge” section).

5. While in this diagnostic screen, the following information is available and may be beneficial for various reasons. This information is retained by the computer from the first time electrical power is applied to the electronic controller.
   a. Press the r UP button to display the number of days this electronic control has had electrical power applied.
   b. Press the s DOWN button to display the number of regenerations initiated by this electronic control since the code number was entered.

6. Press and hold the PROGRAM button until the model code (“L30P” for Model WHES30 or “L33P” for Model WHES33) shows in the display. This code identifies the softener model. If an incorrect model code is displayed, the softener will operate on incorrect configuration data.

7. To change the code number, press the r UP or s DOWN button until the correct code shows.

8. To return to the present time display, press the PROGRAM button.

RESETTING TO FACTORY DEFAULTS

To reset the electronic controller to its factory default for all settings (time, hardness, etc.):

1. Press the PROGRAM button and hold it until the display changes twice to show the flashing model code.

2. Press the r UP button (a few times, if necessary) to display a flashing “SoS”.

3. Press the PROGRAM button, and the electronic controller will restart.

4. Set the present time, hardness, etc., as described on pages 12 & 13.

MANUAL ADVANCE REGENERATION CHECK

This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow rates, and other controller functions. Always make the initial checks, and the manual initiated diagnostics.

NOTE: The electronic control display must show a steady time (not flashing). If an error code shows, first press the PROGRAM button to enter the diagnostic display.

1. Press the RECHARGE button and hold in for 3 seconds. RECHARGE begins to flash as the softener’s valve advances from the service to fill position. Shine a flashlight down the brinewell and observe fill water entering the tank. If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tubing, or brine valve riser pipe.

2. After observing fill, press the RECHARGE button to move the softener’s valve into the brine position. A slow flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight into the brinewell and observing a noticeable drop in the liquid level. This may take 15 to 20 minutes.
   NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See “Breaking A Salt Bridge” section).
   If the water softener does not draw brine, check for (most likely to least likely):

   • Dirty or plugged nozzle and venturi, see “Cleaning the Nozzle and Venturi” section.
   • Nozzle and venturi not seated on the gasket, or gasket deformed.
   • Valve seals leaking (See Troubleshooting).
   • Restriction in valve drain, causing a backpressure (bends, kinks, elevated too high, etc.). See “Install Valve Drain Hose” section.
   • Obstruction in brine valve or brine tubing.
     NOTE: If water system pressure is low, a too-long or elevated drain hose may cause backpressure, stopping brine draw. Avoid drain hose runs longer than 30 feet. Avoid elevating the hose more than 8 feet above the floor.

3. Press the RECHARGE button to move the softener’s valve into the backwash position. Look for a fast flow of water from the drain hose. Check that the drain can adequately handle the flow and volume. An obstructed flow indicates a plugged top distributor, backwash flow plug, or drain hose.

4. Press the RECHARGE button to move the softener’s valve into the fast rinse position. Again look for a fast drain flow. Allow the softener to rinse for a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test. 5. To return the softener’s valve to the service position, press the RECHARGE button.

Wiring Schematic

Softener Exploded View

Softener Parts List

To order repair parts call toll free 1-866-986-3223.
Manufactured and warranted by
Water Channel Partners
1890 Woodlane Drive
Woodbury, MN 55125

Valve Exploded View

Valve Parts List

72. Key No.	Part No.	Description
    72	7337571	O-Ring, 15/16″ x 1-3/16″, pack of 4
    –	7113040	Turbine & Support Assembly, including 2 O-Rings (See Key No. 72) &

    1 ea. of Key Nos. 73 & 74
    73| á| Turbine Support & Shaft
    74| á| Turbine
    75| 7082053| Valve Body
    76| 7081201| Retainer, Nozzle & Venturi
    77| 7342649| O-Ring, 1/4″ x 3/8″, pack of 2
    78| 1202600| Nut – Ferrule
    79| 7120526| Elbow, 90°
    80| 7292323| O-Ring, 3/16” x 7/16”
    81| 7238450| Nozzle & Venturi Assembly (incl. Key Nos. 76, 77 & 82-91)
    82| á| Housing, Nozzle & Venturi
    83| á| Cone Screen
    84| á| Flow Plug, 0.3 gpm
    85| á| Gasket
    86| á| Nozzle & Venturi Disc, Red
    87| á| Flow Plug, 0.1 gpm
    88| á| Screen
    89| á| Screen Support
    90| á| O-Ring, 1-1/8″ x 1-3/8″
    91| á| Cap
    ?| 7290957| Repl. Nozzle, Venturi & Gasket Kit (includes Key Nos. 77, 83, 85, 86& 90)
    92| 7309803| Wire Harness, Sensor
    93| 7337466| Valve Cover
    94| 7342657| Screw, #10-14 x 2″, pack of 5

EXTEND YOUR WARRANTY:

Use Whirlpool® WHE-WSC Water Softener Cleaner
The factory warranty for your water softener is shown below. The one year full warranty period on parts and labor
can be extended to five (5) years from the date the product is delivered if you use Whirlpool® WHE-WSC Water Softener Cleaner on your system. Use one bottle of Whirlpool® WHE-WSC Water Softener Cleaner, as directed, every four months from the date the water softener is delivered. Retain proof of purchase of Whirlpool® WHE-WSC Water Softener Cleaner to validate any warranty claim after the first year. Purchase of no more than three (3) bottles of Whirlpool® WHE-WSC Water Softener Cleaner in a 12 month period may be applied toward compliance with this warranty. Use of any water softener additive other than Whirlpool® WHE-WSC will not provide extended warranty coverage.

WATER SOFTENER WARRANTY – MODELS WHES30 & WHES33

Warrantor: Water Channel Partners, 1890 Woodlane Drive, Woodbury, MN 55125 Warrantor guarantees to the original purchaser when the product is purchased from an authorized dealer, and when installed and maintained in accordance with the instructions, that:

One Year Full Warranty:

• For a period of one (1) year from the date the product is delivered, all parts will be free from defects in materials and workmanship and will perform in accordance with their written specifications.
• For a period of one (1) year from the date the product is delivered, labor to repair or replace any part determined by Warrantor to be defective in materials or workmanship, will be provided at no additional cost.

Limited Warranties:

• For a period of ten (10) years from the date the product is delivered, the salt storage tank and fiberglass resin/ mineral tank will not rust, corrode, leak, burst, or in any other manner, fail to perform in accordance with their written specifications.
• For a period of three (3) years from the date the product is delivered, the electronic control board will be free of defects in materials and workmanship and will perform in accordance with its written specifications.

If, during such respective period, a part proves to be defective, Warrantor will ship a replacement part, directly to your home, without charge. If a repair or replacement part is unavailable, Warrantor may refund the original purchase price. After the first year, labor necessary to maintain this product is not covered by the product warranty. If you have questions regarding a warranted product, need assistance with installation or troubleshooting, wish to order a part or report a warranty issue, we are just a phone call away. SIMPLY DIAL 1-866-986-3223 for assistance.

General Provisions

The above warranties are effective provided the water softener is operated at water pressures not exceeding 125 psi (8.8 kg/cm2 ), and at water temperatures not exceeding 120°F (49°C); provided further that the water softener is not subject to abuse, misuse, alteration, neglect, freezing, accident or negligence; and provided further that the water  softener is not damaged as the result of any force of nature such as, but not limited to, flood, hurricane, tornado or earthquake.

The limited warranty does not cover damage due to: (a) transportation, (b) storage, (c) improper use, (d) failure to follow the product instructions or to perform any preventive maintenance, (e) modifications, (f) unauthorized repair, (g) normal wear and tear, or (h) external causes such as accidents, abuse, or other actions or events beyond Warrantor’s reasonable control. Use of aftermarket, used, or non-manufacturer provided parts will void all warranties. Warranty does not cover failures due to improper product installation. Warrantor is excused if failure to perform its warranty obligations is the result of strikes, government regulation, materials shortages, or other circumstances beyond its control.

THERE ARE NO WARRANTIES ON THE WATER SOFTENER BEYOND THOSE SPECIFICALLY DESCRIBED ABOVE. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT THEY MIGHT EXTEND BEYOND THE ABOVE PERIODS. THE SOLE OBLIGATION OF WARRANTOR UNDER THESE WARRANTIES IS TO REPLACE OR REPAIR THE COMPONENT OR PART WHICH PROVES TO BE DEFECTIVE WITHIN THE SPECIFIED TIME PERIOD, AND WARRANTOR IS NOT LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. NO DEALER, AGENT, REPRESENTATIVE, OR OTHER PERSON IS AUTHORIZED TO EXTEND OR EXPAND THE WARRANTIES EXPRESSLY DESCRIBED ABOVE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. This warranty applies to consumer-owned installations only.

® /™ © 2023 Whirlpool. All rights reserved.
Manufactured under license by Water Channel Partners, Woodbury, Minnesota.
Limited warranty provided by manufacturer.

PRODUCT REGISTRATION AND WARRANTY EXTENSION

Please register your product on whirlpoolwatersolutions.com

See warranty page for extended warranty details.

If you have any questions or concerns when installing, operating or maintaining your water softener, call our toll free number: 1-866-986-3223 or visit whirlpoolwatersolutions.com
When you call, please be prepared to provide the model and serial number of your product, found on the rating decal, typically located on the rim below the salt lid hinges.

Systems tested and certified by NSF International against NSF/ANSI Standard 44 for hardness reduction and efficiency, and certified to NSF/ANSI/CAN Standard 372.

Systems tested and certified by the Water Quality
Association against CSA B483.1.

References

• Whirlpool Water Solutions | Water Softener & Filtration Systems
• Whirlpool Water Solutions | Water Softener & Filtration Systems

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