VIQUA ARROS9-IHS10 Water Disinfection System Owner’s Manual

Owner’s Manual

ARROS9-IHS10 Water Disinfection System

Models:
ARROS9-IHS10, ARROS9-IHS12,
ARROS15-IHS10, ARROS15-IHS12,
ARROS15-IHS22, ARROS22-IHS22

Congratulations on the purchase of your ultraviolet (UV) water system! This system uses the most advanced UV technology on the market and is designed to provide you with years of trouble free operation with minimal maintenance.
To ensure ongoing optimal operation, UV lamps need to be replaced annually with VIQUA factory-supplied replacements. VIQUA lamps are the result of extensive development resulting in a highly efficient platform with extremely stable UV output over the entire 9000 hour lifetime. Its success has led to a proliferation of non-genuine copies in the market.
The UV lamp is the heart of the UV system, and there should be no compromise when it’s time for a replacement.
Why should you insist on genuine factory supplied VIQUA replacement lamps?

• Use of widely available, non-genuine, replacement lamps has been shown to damage the control module of VIQUA UV equipment.
• An increasing number of calls to VIQUA Technical Support are connected with nongenuine lamps being used (unknowingly) as replacements.
•  Damage arising from the use of non-genuine lamps poses a safety risk and is not covered by equipment warranty.
•  Unless the UV equipment is equipped with a UV sensor (monitor), it is not possible to verify the UV (invisible) output of replacement lamps.
• Similar appearance to the original lamp and the presence of (visible) blue light does not mean equivalent performance.
•  VIQUA replacement lamps undergo rigorous performance testing and strict quality control processes to ensure that the safety and performance certifications of the original equipment are not compromised.

So, you can see that it’s simply not worth the risk! Insist on genuine VIQUA replacement lamps.

Safety Information

These are the original instructions. Please read this entire manual before operating this equipment. Pay attention to all danger, warning, and caution statements in this manual. Failure to do so could result in serious personal injury or damage to the equipment.
Make sure that the protection provided by this equipment is not impaired. DO NOT use or install this equipment in any manner other than that specified in the installation manual.
1.1 Potential Hazards:
Read all labels and tags attached to the system. Personal injury or damage to the system could occur if not observed.

| Waste electrical and electronic equipment (WEEE). This symbol indicates that you should not discard wasted electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center.
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| This symbol indicates there is Mercury present.
| This is the safety alert symbol. Obey all safety messages that follow this symbol to avoid potential injury. When on the equipment, refer to the Operational and Maintenance manual for additional safety information.
| This symbol indicates a risk of electrical shock and/or e lectrocution exists.
| This symbol indicates the marked equipment may contain a component that can eject forcibly. Obey all procedures to safely depressurize.
| This symbol indicates the system is under pressure.
| This symbol indicates the marked item could inject fluid into the skin.
| This symbol indicates there is a potential UV hazard. Proper protection must be worn.
| This symbol indicates the marked item could be hot and should not be touched without care.
| This symbol indicates there is a potential for VERY hot water when flow is started.
| This symbol indicates not to store any combustible or flammable material close to the system.
| This symbol indicates that the contents of the transport package are fragile and the package should be handled with care.
| This symbol indicates safety glasses with side protection is required for protection against UV exposure.
| This symbol indicates gloves must be worn.
| This symbol indicates safety boots must be worn.
| This symbol indicates the operator must read all available documentation to perform required procedures.
| This symbol indicates that the system should only be connected to a properly grounded, grounding-type controller receptacle that is protected by a Ground Fault Circuit Interrupter (GFCI).

1.2 Safety Precautions:

DANGER

| Failure to follow these instructions will result in serious injury or death.
• Electric Shock: To avoid possible electric shock, special care should be taken since water is present near the electrical equipment. Unless a situation is encountered that is explicitly addressed by the provided maintenance and troubleshooting sections, DO NOT attempt repairs yourself, refer to an authorized service facility.
• GROUNDING: This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electrical shock. This system is equipped with a cord having an equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
Improper connection of the equipment-grounding conductor can result in a risk of electrocution. Check with a qualified electrician or service personnel if you are in doubt as to whether the outlet is properly grounded. DO NOT modify the plug provided with this system – if it does not fit in the outlet, have a proper outlet installed by a qualified electrician. DO NOT use any type of adapter with this system.
• GROUND FAULT CIRCUIT INTERRUPTER PROTECTION: To comply with the National Electrical Code (NFPA 70) and to provide additional protection from the risk of electric shock, this system should only be connected to a properly grounded, grounding-type controller receptacle that is protected by a Ground Fault Circuit Interrupter (GFCI) or to a residual current device (RCD) having a rated residual operating current not exceeding 30 mA. Inspect operation of GFCI as per manufacturer’s suggested maintenance schedule.
• DO NOT operate the UV system if it has a damaged cord or plug, if it is malfunctioning or if it has been dropped or damaged in any manner.
• DO NOT use this UV system for other than intended use (potable water applications). The use of attachments not recommended or sold by the manufacturer / distributor may cause an unsafe condition.
• DO NOT install this UV system where it will be exposed to the weather or to temperatures below freezing.
• DO NOT store this UV system where it will be exposed to the weather.
• DO NOT store this UV system where it will be exposed to temperatures below freezing unless all water has been drained from it and the water supply has been disconnected.
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WARNING

|   • During extended periods of no water flow, the water in your chamber can become very hot (Approx. 60 °C) and potentially lead to scalding. It is recommended to run your water until this hot water has been purged from your chamber. Do not allow water to contact your skin during this time. To eliminate this condition, a temperature management valve can be installed at the outlet of your UV system.
• Do not pass water through the UV system for a minimum of 5 minutes after applying power (including after power interruptions) to avoid passing under- treated water that may, in rare instances, pose health hazards.
• This system contains a UV lamp unit. Do not operate the UV lamp unit when it is removed from the chamber. Unintended use or damage of the system may result in the exposure of dangerous UV radiation. UV radiation may, even in little doses, cause harm to the eyes and skin.
• Changes or modifications made to this system without the consent of the manufacturer could render the system unsafe for operation and may void the manufacturer’s warranty.
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| WARNING: This product can expose you to chemicals including phthalates, which is known to the state of California to cause cancer, and mercury, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

CAUTION

| Failure to follow these instructions could result in minor or moderate injury.
• Carefully examine the UV system after installation. It should not be plugged in if there is water on parts not intended to be wet such as, the controller or lamp connector.
• Hg EXPOSURE: The UV lamp unit contains mercury. If the lamp breaks, then avoid inhalation or ingestion of the debris and avoid exposure to eyes and skin. Never use a vacuum cleaner to clean up a broken lamp as this may scatter the spilled mercury. Obey local regulations and guidelines for the removal and disposal of mercury waste.
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NOTICE

|   • The ARROS9-IHS10, ARROS9-IHS12, ARROS15-IHS10, ARROS15-IHS12, ARROS15-IHS22 and ARROS22-IHS22 UV systems have been validated through microbial testing. Through this testing, performance data has been generated for UV dose delivery to inactivate Cryptosporidium, Giardia, Escherichia coli (E. coli) and Fecal Coliform.
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|   • The UV lamp unit inside the UV system is rated at an effective life of approximately 9000 hours. To ensure continuous protection, replace the UV lamp unit annually.
• The UV system is not to be used or played with by children. Persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, are also not to handle the UV system unless they have been given supervision or instruction.
• This system is intended to be permanently connected to the water lines.
• This system is not intended to be used in or above water or outdoors or used in swimming pools when persons are in the pool.
• EXTENSION CORDS: If an extension cord is necessary, use only 3-wire extension cords that have 3-prong grounding-type plugs and 3-pole cord connectors that accept the plug from this system. Use only extension cords that are intended for outdoor use. Use only extension cords having an electrical rating not less than the rating of the system. A cord rated for less amperes or watts than this system rating may overheat. Exercise caution when arranging the cord so that it will not be tripped over or pulled. DO NOT use damaged extension cords. Examine extension cord before using and replace if damaged. DO NOT abuse extension cord. Keep extension cord away from heat and sharp edges. Always disconnect the extension cord from the receptacle before disconnecting this system from the extension cord. Never yank cord to pull plug from outlet. Always grasp the plug and pull to disconnect.
• If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
• SYSTEM PROTECTION: To protect your Controller, a UL1449 certified (or equivalent) transient voltage surge suppressor is strongly recommended.
• The UV lamp unit in this system conforms to the applicable provisions of the Code of Federal Regulations (CFR) requirements including, Title 21, Chapter 1, Subchapter J, Radiological Health.
• Read and understand the Owner’s Manual before operating and performing any maintenance on this equipment.
|   • This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
• Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

1.3 Water Chemistry
Water quality is extremely important for the optimum performance of your UV system. The following levels are recommended for installation:

where UVT < 75%)

• Where total hardness is less than 7 gpg, the UV unit should operate efficiently provided the quartz envelope is cleaned periodically. If total hardness exceeds 7 gpg, the water should be softened. If your water chemistry contains levels in excess of those mentioned above, proper pre-treatment is recommended to correct these water problems prior to the installation of your UV system. These water quality parameters can be tested by your local dealer, or by most private analytical laboratories. Proper pre-treatment is essential for the UV system to operate as intended.

General Information

ARROS9-IHS12
VA15LU| ARROS15-IHS10
ARROS15-IHS12
ARROS15-IHS22
VA22LU| ARROS22-IHS22
2| Lamp Head 0-ring| 411173-R| All Models
3| Arros Controller 100-240VAC/50/60Hz| VA-CTRL| All Models
4| Power Cords for Arros Controller| 260251-R| ARROS9-IHS10 ARROS9-IHS12 ARROS15-IHS10 ARROS15-IHS12 ARROS15-IHS22 ARROS22-IHS22
260252-R| ARROS9-IHS10/2 ARROS9-IHS12/2 ARROS15-IHS10/2 ARROS15-IHS12/2 ARROS15-IHS22/2 ARROS22-IHS22/2
5| Mounting Bracket Clamp| 420619-R| All Models
6| Drain Plug 0-ring| 411138-R| All Models
7| Drain Plug| 411111-R| All Models
8| Sediment filter| CMB-510-HF| ARROS9-I HS10 ARROS9-IHS12 ARROS15-IHS10 ARROS15-1H512
CMB-520-HF| ARROS15-1H522
ARROS22-1H522
9| Carbon filter| C2-02PB| ARROS9-IHS12 ARROS15-1H512 ARROS15-1H522 ARROS22-1H522
10| 0-ring| OR40-50| All Models
11| Sump wrench| WR40-50| All Models

Installation of UV System

CAUTION
Electronic controller must be connected to a Ground Fault Protected Circuit (GFCI) receptacle. Ensure green ground wire ring terminal is securely fastened to ground stud on UV chamber.
3.1 Installing UV System
Note: To reverse inlet port to suit installation plumbing see Section 3.1 procedure 4.

match voltage
3| UV System|
A| 6” Note: By-pass pipe should be at least 6” above the Arros UV unit and as close to the wall as possible to ensure lamp can be removed.
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Installation of UV System
Prerequisites:

• Determine appropriate indoor location for the UV system. Refer to Figure 2.
•  Ensure adequate clearance above chamber to allow for removal of the UV lamp unit.
•  Make sure to turn off the main water supply and depressurize the line.
•  Mount the system to the wall with appropriate lag bolts through the two mounting holes located on the metal bracket.
• The supplied lag bolts are suitable for attachment to wood. (Attachments to other materials will require purchasing of alternative hardware).
•  Make all necessary plumbing connections. Refer to Figure 2.

Procedure:

1. Figure 2 shows the installation of a typical UV system and the related components that may be used for the installation. The use of a by-pass assembly is recommended in case the system requires “off-line” maintenance. In this case, note the system requires a supplementary disinfection for the distribution system if any water is used during by-pass condition. In addition, during by-pass, the water will NOT be disinfected and a “DO NOT CONSUME THE WATER” tag should be physically installed on the by-pass assembly until such time as the system is sanitized and returned to  service. For more information, refer to Section 3.2. If the water is to be consumed while the system is off-line, the water must be boiled for twenty minutes prior to consumption.

2. Select a suitable location for the UV system and its related components. As it is recommended to install a GFCI, make sure that this is taken into consideration prior to any installation. When selecting a mounting location, leave enough space to allow the removal of the lamp unit (typically leave a space equal to the size of the chamber itself).
   

3. Mount the system to the wall using the supplied bracket. Various connection methods can be used to connect the water source to the system, however union type connectors are recommended.
   Note: DO NOT solder connections while attached to the system as this could damage the O-ring seals.

4. Reversing the inlet and outlet ports.
   Note: If reversal of UV system ports is not required, skip this step and proceed to Step 5.
   The factory configuration of the UV system is with the inlet port on the left side of the unit. If required due to plumbing installations then this can be reversed as follows:

• Remove the locknut found on the back side of the UV system.

• Remove the two Philips screws that attach the controller unit to the chamber.

• Pull the controller off of the chamber and rotate it 180 degrees.
• Align the mounting holes on the controller with the welded #10 stud mounts on the chamber and insert the ground wire back onto the threaded stud.
• Push the controller firmly down onto the chamber.

• Reassemble the mounting screws to secure the controller to the chamber.
• Tighten down the locking nut to secure the grounding wire.

5. Install the UV lamp unit into the chamber as shown in Figure 4. Twist lamp unit until fully seated then swing lamp connector around and position over top of the lamp and press down until the lamp pins are fully inserted into the lamp connector.
   

6. When all plumbing connections are complete, slowly turn on the water supply and check for leaks. The most likely cause of leaks is from an O-ring seal. In case of a leak, shut water off, drain chamber, remove the lamp unit or drain plug, wipe the O-rings and threads. Clean and re-install.Once it is determined that there are no leaks, plug the system into the ground fault interrupter and check controller to ensure the system is operating properly. The controller should illuminate without any alarms.

7.  Allow the water to run for a few minutes to clear any air or dust that may be in the chamber.
   Note: When there is no flow, the water in the chamber will become warm. To remedy this, run a cold water tap anywhere in the house for a minute to flush out the warm water.

8.  Once it is determined that there are no leaks, plug the system into the ground fault interrupter and check controller to ensure the system is operating properly. The controller should illuminate without any alarms.
   Note: DO NOT look directly at the glowing UV lamp unit.

3.2 Cleaning Procedure

CAUTION
The sump housings will be heavy.

Prerequisites:

• Reapply a generous amount of lubricant to the O-ring when reinstalling sumps.
  As UV does not provide a disinfection residual, it is imperative that the entire distribution system located after the UV be chemically disinfected to ensure that the plumbing system is free from any bacteriological contaminants. The disinfection process must be performed immediately after the UV unit is installed and repeated thereafter whenever the UV is shut down for service without power, or inoperative for any reason. The procedure for sanitizing the plumbing system is readily accomplished as follows:

• Ensure that the unit remains powered on for the entire cleaning process.

• Shut off the water supply.

• Close each faucet.

• Press the pressure button to release the pressure from the cartridges.

• Remove the drain plug at the bottom of the sump and place a pail to catch the water.

• Reinstall the drain plug.

• Remove the drain plug at thebottom of the chamber and place a pail to catch the water.

• Reinstall the drain plug.

• Remove the sump housings using sump wrench.

• Remove cartridge(s) and pour 2 cups of household bleach solution into the filter housing(s).
  Note: DO NOT use Hydrogen Peroxide.

• Reinstall the housings.

• Open all faucets and turn on the cold water supply followed by hot water (if available) until you smell the bleach.

•  Close all faucets and allow bleach in the water lines for 30 minutes.

• Shut off the water supply.

•  Remove both housings.

• Reinstall both the cartridges and housings.

• Flush all water outlets until bleach can no longer be smelled (at least 5 minutes).

• Press the pressure button to purge air to complete the cleaning procedure.

• Inspect for any leaks.

Note:

1.  The addition of chlorine (bleach) to a hot water tank that has in the past been fed with untreated raw water with high levels of other contaminants (iron, manganese, hydrogen sulphide, organics, etc.) will result in oxidation of these contaminants and may require repeated flushing of the hot water tank. This contingency must be dealt with independently under the start-up procedure for any other conditioners that may form a part of the pre-treatment for the UV unit.
2. The above cleaning procedure will result in a massive chlorine residual far in excess of the 0.5 to 1.0 mg/L typically present in municipally chlorinated water and of a magnitude consistent with the minimum 50 mg/L chlorine solution recommended for the cleaning of distribution systems known to be contaminated. Do not consume water until complete system has been flushed.

Maintenance

WARNING

|   • Always disconnect power before performing any work on the UV system.
• Always shut-off water flow and release water pressure before servicing.
• Regularly inspect your UV system to ensure that the power indicators are on and no alarms are present.
• Replace the UV lamp unit annually upon controller alert, typically after 1 year or 9000 hours of operation.
• Always drain the chamber when closing a seasonal home or leaving the unit in an area subject to freezing temperatures.
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4.1 Replacing UV Lamp Unit

NOTICE

• Refer to Section 5.1. Refer to www.lamprecycle.org for lamp disposal.
• Do not use water during replacement of lamp unit.

Lamp unit replacement is a quick and simple procedure requiring no special tools. The UV lamp unit must be replaced after 9000 hours of continuous operation (approximately one year) in order to ensure adequate performance.
Procedure:

• Shut off the water line to UV chamber and release system pressure before servicing.

• Disconnect main power source and allow the unit to cool for 10 minutes.

• To remove lamp connector from the lamp unit pull lamp connector straight up until the pin sockets disengage from the lamp unit pins.

• Rotate lamp connector clockwise until a stop is hit. Then press down to lock in the service position.

• To remove lamp unit rotate counter clockwise until the lamp unit becomes free from the bayonet mounting taps.

• Carefully pull lamp unit straight out from chamber ensuring the lamp unit does not contact the chamber.

• Always hold the lamp unit by the plastic lamp head.

•  Insert the new lamp unit fully into the chamber and rotate clockwise until lamp is fully inserted and aligns with the lock position shown on the controller top.
  

• Rotate lamp connector counter clockwise from the service position so it is over top of the lamp unit connector pins.

• Press down until the lamp connector fully engages the lamp unit pins.

4.2 Cleaning UV Lamp Envelope
Minerals in the water may slowly coat the quartz envelope. It may periodically become necessary to clean the quartz envelope.
4.3 Replacing Cartridges

CAUTION
The sump housings will be heavy.

It is recommended to change the filter cartridges regularly, approximately 3-4 times per year depending on water quality and usage. A gradual drop in water pressure after the filtration device is an indication that the pre-filter cartridges are nearing the end of their useful life.
Procedure:

•   Disconnect main power source and allow the unit to
cool for 10 minutes.| •   Shut off the water supply.
•   Close each faucet.

•   Press the pressure button to release the pressure from the
cartridges.| •   Remove the drain plug at the bottom of the sump and place a pail to catch the water.
•   Reinstall the drain plug.

•   Remove the housing(s) using sump wrench.| •   Remove and discard the old cartridge(s).
•   Install new cartridge(s).

•   Reinstall the housing(s).| •   Open a faucet downstream of the system.
•   Restore power and turn on the water supply.
•   Close the downstream faucet.
•   Press the pressure button to purge air.

Operations

WARNING

The advanced warning system has been installed to provide the optimum protection against microbiological contamination in water. DO NOT disregard the warning signals. The best way to ensure optimum UV performance is to have the water microbiologically tested by a recognized testing agency on a regular basis.
5.1 UV System Operation
Note: Firmware updates may modify the UI screens and processes. If necessary, refer to the online manual for most up-todate information.
5.1.1 Start Up Sequence

1. During the startup sequence the Controller will cycle through the following screens: (Use the arrows to scroll and press when the appropriate value is displayed) a. Language Selection: English, French, Spanish with English being the default option.
   

2. Model Select: Pressing the ? Icon will direct you to where the model number label can be found.
   c. Screen Orientation Setup: Press No to skip this step.
   
   d. Warranty Registration (Recommended): Follow the QR code to www.trojantechnologies.com/register to complete the online registration. Once completed (or if skipping this step), press Done to complete the Startup Sequence.
   

5.2 Home Screen

1.  The Home Screen displays the lamp life remaining and counts down from 365 to 0 days as the system is ON.
2. The Home Screen also displays Lamp Status ON/OFF.
3. A Minor Warning Alarm is initiated once the lamp life reaches 30 days remaining and will also alarm when the lamp life reaches 14 days remaining.
4.  A Major Lamp Alarm will be initiated once the lamp life reaches 0 days.
   Note: Use of a non-VIQUA lamp unit will result in an ongoing fault mode (major lamp alarm) and will impair accurate lamp-life tracking.
   

5.3 Menu Screen

1. From the Home Screen, press the top left icon to access the main menu screen.
2. The Menu Screen provides access to four main user screens:
   
   a. A spare parts menu screen for finding replacement part numbers.
   
   b. A Setting menu for setting or changing system settings such as System model number, Display and Halo brightness, orientation, user language, screen saver time, and Reset that returns all settings back to default settings.

c. Information menu which provides system information such as firmware version, Model number and serial number.

d. Contact dealer information menu provides information on finding a dealer in your area.

5.4 Lamp Head Status Lights
The white top cap (Halo) of the lamp assembly will illuminate when the lamp is operating. For normal operation (no faults, lamp on), the top cap is blue. When there is a minor alarm condition (lamp life less than 30 days left), the top cap is amber. When there is a major alarm condition, the cap will be red.

5.5 Firmware Updates

1. When firmware updates are developed to enhance the performance or add features to the current controller this new firmware can be uploaded via a smart phone and associated downloadable application program.
2. For details on this feature go to www.trojantechnologies.com for details of when upgrades are available and instructions on how to upload the new firmware.

Troubleshooting

No Power

| GFCI and or circuit breaker has tripped| Reset GFCI and or circuit breaker
Transient voltage surge suppressor damaged| Replace TVSS
Controller damaged| Replace controller and use a TVSS
GFCI or circuit breaker repeatedly trips| Connection between lamp and lamp plug is wet| Clean and dry area around the lamp and lamp connector, check unit for leaks or condensation
Short circuit in electrical assembly| Replace controller
Leak at inlet or outlet| Threaded pipe fittings are leaking| Clean threads, reseal with Teflon tape and re tighten

Leak detected from area of UV chamber

| Condensation of warm moist air on cold chamber (slow accumulation)| Control humidity or relocate unit
O-rings damaged, deteriorated or incorrectly installed| Inspect o-rings and replace if deteriorated.
Lamp unit not properly installed (not fully inserted into controller lamp locking assembly)| Tighten and ensure lamp assembly is fully inserted into controller locking assembly
Alarm| Refer to Alarm Menu Sec 5| Follow alarm menu help guidance

System is operating but water tests reveal bacterial contamination

| Equipment downstream of UV system is acting as a breeding ground for pathogens| Ensure UV is the last piece of treatment equipment
Pathogens are residing in the distribution lines post UV| Ensure all distribution lines have been disinfected with chlorine. Refer to Section 3.2.
Recontamination from pipe dead-ends| Remove any pipe dead-ends and flush with chlorine. Refer to Section 3.2.

Pressure Drop

| ****

Sediment Pre-Filter clogged

| Replace filter cartridge with appropriate 5 micron cartridge.

Note: Check source water supply as fluctuations may occur in source pressure

Flow regulator| Flow regulator will result in pressure drop when approaching full flow.

High Bacteria Counts

| Lamp unit quartz envelope is stained or dirty| Clean quartz envelope of lamp unit with scale cleaner and eliminate the source of staining problem (i.e soften hard water) Refer to Section 4.2.

Change in feed water quality

| It is imperative that the effluent water stream be shocked with Chlorine (bleach) before water leaves UV system-disinfection system must have a bacterial free distribution system to work effectively Refer to Section 3.2.
Contamination in water lines after UV system| Have source water tested to ensure that the water quality is still within allowable limits for this system

Possible break-through of sediment through pre-filter

| Have source water tested for turbidity- may need stepped filtration in order to catch all sediment entering water system (20 micron filter followed by a 5 micron filter followed by the UV system)
Heated Product Water| Common problem caused by infrequent use of water| Run water until it returns to ambient temperature
Water Appears Milky| Caused by air in the water lines| Run water until air is purged

Unit Leaking Water

| Problem with O-ring seal on Lamp Assembly or Drain Plug Assembly| Ensure O-ring is in place, check for any cuts or abrasions, clean O-ring, moisten with water/lubricant and re-install, replace if necessary
Condensation on chamber caused by excessive humidity and cold water| Check location of UV system and control humidity
Inadequate inlet/outlet port connections| Check thread connections, reseal with Teflon tape and re-tighten connection

System shutting down intermittently

| ****

Interrupted Controller

| Ensure system has been installed on its own circuit as other equipment may be drawing power away from UV (ie pump or fridge) UV system should not be installed on a circuit which is incorporated into a light switch

Lamp Failure Alarm on New Lamp

| Loose connection between lamp and lamp connector| Disconnect lamp from connector and reconnect, ensuring that a tight fit is accomplished
Moisture build up in connector may keep lamp and connector from making a solid connection| Eliminate chance of any moisture getting to the connector and/or lamp pins
Symptom| Possible Cause| Possible Solution
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Leak detected at filters

| O-ring damaged, deteriorated or incorrectly installed| Remove the sump, wipe the O-ring and threads clean. Ensure the O-ring is fitted properly, then reinstall.
Filter cartridge not centered| Remove sump, check for cartridge damage, re- assemble ensuring cartridge is centered.

Manufacturer’s Dose Flow Chart

Figure 16 Dose Flow Chart
Note: Not performance tested or certified by NSF

Specifications

Model

| ARROS 9 – IHS10| ARROS 9 – IHS12| ARROS 15 – IHS10| ARROS 15 – IHS12| ARROS 15 – IHS22| ARROS 22 – IHS22
---|---|---|---|---|---|---
Flow Rate1| Not performance tested or certified by NSF| US Public Health 16mJ/cm2 @ 95%UVT| ****

17 gpm (64.3 lpm) (3.86 m3/hr)

| ****

29 gpm (109.8 lpm) (6.59 m3/hr)

| ****

42 gpm (159 lpm) (9.54 m3/hr)

VIQUA Standard 30mJ/cm2 @ 95%UVT| ****

9 gpm (34.1 lpm) (2.0 m3/hr)

| ****

15 gpm (56.8 lpm) (3.41 m3/hr)

| ****

22 gpm (83.3 lpm)

(5.0 m3/hr)

NSF/EPA 40mJ/cm2 @ 95%UVT| 7 gpm (26.5 lpm) (1.59 m3/hr)| 12 gpm (45.4 lpm) (2.73 m3/hr)| 16 gpm (60.6 lpm) (3.63 m3/hr)

Dimensions

| Chamber| 28.4 cm x 10.16 cm (11.2″ x 4.0″)| 42.0 cm x 10.16 cm (16.5” x 4.0”)| 57.2 cm x 10.16 cm (22.52” x4.0”)
Controller| 26.67 cm x 12.7 cm x 16.51 cm (10.5” x 5.0” x 6.5”)

Overall (L x H x D)

| 43.0 cm x 44.5 cm x 22.9 cm (16.95″ x 17.5″ x 9.0″)| 63.4 cm x 69.9 cm x 22.9 cm (24.95″ x 27.5″ x 9.0″)| 43.0 cm x 52.9 cm x 22.9 cm (16.95″ x 20.82″ x 9.0″)| ****

63.4 cm x 69.9 cm x 22.9 cm (24.95″ x 27.5″ x 9.0″)

Inlet Port Size| 3/4” FNPT
Outlet Port Size| 3/4” MNPT
Shipping Weight| 40lbs (18.1kg)| 46lbs (20.9kg)| 40lbs (18.1kg)| 46lbs (20.9kg)| 50lbs (22.7kg)| 50lbs (22.7kg)

Electrical

| Voltage2| 100-240 V / 50/60 Hz
Max. Current| 1.5 Amp
Power consumption| 35 W| 50 W| 65 W
Lamp Watts| 24 W| 38 W| 52 W
Maximum Operating Pressure| 100 psi (6.9bar)
Ambient Water Temperature| 2-40 °C (36-104 0F)
Lamp Type| High Output
Display| LCD Touch Screen
Lamp Replacement Reminder| Yes
Visual Lamp Life| Yes
True Lamp Running time| Yes
System Total Running Time| Yes
Chamber Material| 304 SS
1Flow rates based on End of Lamp Life; 20°C.
2Units ending in “/2” are for 230V applications.

Manufacturer’s Warranty

Our Commitment
VIQUA is committed to ensuring your experience with our products and organization exceeds your expectations. We have manufactured your UV system to the highest quality standards and value you as our customer. Should you need any support, or have questions about your system, please contact our Technical Support team at 1.800.265.7246 or technicalsupport@viqua.com and we will be happy to assist you.
How to Make a Warranty Claim
Note: To maximize the performance and reliability of your VIQUA product, the system must be properly sized, installed and maintained. Guidance on the necessary water quality parameters and maintenance requirements can be found in your Owner’s Manual.
In the event that repair, or replacement of parts covered by this warranty are required, the process will be handled by your dealer. If you are unsure whether an equipment problem or failure is covered by warranty, contact our Technical Support team at 1.800.265.7246 or e-mail technicalsupport@viqua.com. Our fully trained technicians will help you troubleshoot the problem and identify a solution. Please have available the model number (system type), the date of purchase, the name of the dealer from whom you purchased your VIQUA product (“the source dealer”), as well as a description of the problem you are experiencing. To establish proof of purchase when making a warranty claim, you will either need your original invoice, or have previously completed your product registration online.
Specific Warranty Coverage
Warranty coverage is specific to the VIQUA range of products. Warranty coverage is subject to the conditions and limitations outlined under “General Conditions and Limitations”.
Ten-Year Limited Warranty for VIQUA UV Chamber
VIQUA warrants the UV chamber on the VIQUA product to be free from defects in material and workmanship for a period of ten (10) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective VIQUA UV chamber. Please return the defective part to your dealer who will process your claim.
Five-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (controller) and hardware components to be free from defects in material and workmanship for a period of five (5) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Please return the defective part to your dealer who will process your claim.
One-Year Limited Warranty for UV lamp Units
VIQUA warrants UV lamp unit to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty.
Your dealer will process your claim and advise whether the defective item needs to be returned for failure analysis.
Note: Use only genuine VIQUA replacement lamp units in your system. Failure to do so may seriously compromise performance and affect warranty coverage.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owner’s Manual. Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period applicable to the original part. The above warranties do not include the cost of shipping and handling of returned items.
The limited warranties described above are the only warranties applicable to the VIQUA range of products. These limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products. VIQUA does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA’s liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will terminate upon expiration of the applicable warranty period.

425 Clair Rd. W, Guelph, Ontario, Canada N1L 1R1
t. (+1) 519.763.1032 • tf. (+1) 800.265.7246 (US and Canada only)
t. (+31) 73 747 0144 (Europe only) • f. (+1) 519.763.5069
e-mail: info@viqua.com
www.viqua.com

References

• Lamp Recycle – Environmental Responsiblility Starts Here
• P65Warnings.ca.gov
• Que Faire de mes Déchets ? Découvrez les solutions pour tous vos déchets et nos conseils pour en produire moins.
• Trojan Technologies | Trojan Technologies
• Product Registration - VIQUA
• VIQUA Home Page - VIQUA

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