VIQUA IHS22-E4 Professional UV Water Treatment System Owner’s Manual
- June 12, 2024
- VIQUA
Table of Contents
VIQUA IHS22-E4 Professional UV Water Treatment System
Product Information
Model: IHS22-E4
Powered by: 520358-R_RevL
Congratulations on the purchase of your ultraviolet (UV) water system! This control processes to ensure that the safety and performance certifications of the original equipment are not compromised. So, you can see that it’s simply not worth the risk! Insist on genuine VIQUA replacement lamps.
Safety Information
Section 1 Safety Information
These are the original instructions. Please read this entire manual before operating this equipment. Pay attention to all danger, warning, and caution statements in this manual. Failure to do so could result in serious personal injury or damage to the equipment.
Make sure that the protection provided by this equipment is not impaired. Do not use or install this equipment in any manner other than that specified in the installation manual.
Potential Hazards
- Read all labels and tags attached to the system. Personal injury or damage to the system could occur if not observed.
- Waste electrical and electronic equipment (WEEE). This symbol indicates that you should not discard wasted electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center.
- This symbol indicates not to store any combustible or flammable material close to the system.
- This symbol indicates there is Mercury present.
- This symbol indicates that the contents of the transport= package are fragile and the package should be handled with care.
- This is the safety alert symbol. Obey all safety messages that follow this symbol to avoid potential injury. When on thec equipment, refer to the Operational and Maintenance manual for additional safety information.
- This symbol indicates safety glasses with side protection is required for protection against UV exposure.
- This symbol indicates a risk of electrical shock and/or electrocution exists.
- This symbol indicates gloves must be worn.
- This symbol indicates the marked equipment may contain a component that can eject forcibly. Obey all procedures to safely depressurize.
- This symbol indicates safety boots must be worn.
- This symbol indicates the system is under pressure.
- This symbol indicates the operator must read all available documentation to perform required procedures.
- This symbol indicates there is a potential UV hazard. Proper protection UV must be worn.
- This symbol indicates the marked item could be hot and should not be touched without care.
- This symbol indicates there is a potential for VERY hot water when flow is started.
- This symbol indicates the plumber must use copper piping.
- This symbol indicates that the system should only be connected to a properly grounded, grounding-type controller receptacle that is protected by a Ground Fault Circuit Interrupter (GFCI).
1.2 Safety Precautions
DANGER: Failure to follow these instructions will result in serious injury or death.
WARNING: UV may result in the exposure of dangerous UV radiation. UV radiation may, even in little doses, cause harm to the eyes and skin.
WARNING: This product can expose you to chemicals including phthalates, which is known to the state of California to cause cancer, and mercury, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
Product Usage Instructions
- Before operating the equipment, read the entire manual and familiarize yourself with the safety information and precautions.
- Ensure that the protection provided by the equipment is not impaired. Only use and install the equipment as specified in the installation manual.
- Pay attention to all labels and tags attached to the system. Failure to do so may result in personal injury or damage to the system.
- Properly dispose of waste electrical and electronic equipment (WEEE) by contacting your local recycling/reuse or hazardous waste center.
- Do not store any combustible or flammable material close to the system.
- Handle the transport package with care as its contents are fragile.
- Obey all safety messages and instructions provided in the Operational and Maintenance manual for additional safety information.
- Wear safety glasses with side protection to protect against UV exposure.
- Be aware of the risk of electrical shock and/or electrocution when handling the equipment.
- Always wear gloves when working with the system.
- Follow all procedures to safely depressurize the equipment if necessary.
- Use safety boots when operating the system.
- Be cautious of the pressure within the system.
- Read all available documentation to perform required procedures.
- Ensure proper protection against UV hazards by wearing appropriate protective gear.
- Avoid touching marked items without care as they could be hot.
- Be cautious of VERY hot water when flow is started.
- Use copper piping as instructed by the plumber.
- Connect the system only to a properly grounded, grounding-type controller receptacle that is protected by a Ground Fault Circuit Interrupter (GFCI).
Note: Follow all safety precautions and instructions provided in
the manual to avoid potential injury or damage.
Owner’s Manual
Model:
IHS22-E4
Powered by
425 Clair Rd. W, Guelph, Ontario, Canada N1L 1R1 t. (+1) 519.763.1032 · tf. (+1) 800.265.7246 (US and Canada only) t. (+31) 73 747 0144 (Europe only) · f. (+1) 519.763.5069 e-mail: [email protected] www.viqua.com
520358-R_RevL
Congratulations on the purchase of your ultraviolet (UV) water system! This
system uses the most advanced UV technology on the market and is designed to
provide you with years of trouble free operation with minimal maintenance. To
ensure ongoing optimal operation, UV lamps need to be replaced annually with
VIQUA factory-supplied replacements. VIQUA lamps are the result of extensive
development resulting in a highly efficient platform with extremely stable UV
output over the entire 9000 hour lifetime. Its success has led to a
proliferation of non-genuine copies in the market. The UV lamp is the heart of
the UV system, and there should be no compromise when it’s time for a
replacement. Why should you insist on genuine factory supplied VIQUA
replacement lamps? · Use of widely available, non-genuine, replacement lamps
has been shown to
damage the control module of VIQUA UV equipment. · An increasing number of
calls to VIQUA Technical Support are connected with non-
genuine lamps being used (unknowingly) as replacements. · Damage arising from
the use of non-genuine lamps poses a safety risk and is not
covered by equipment warranty. · Unless the UV equipment is equipped with a UV
sensor (monitor), it is not possible to
verify the UV (invisible) output of replacement lamps. · Similar appearance to
the original lamp and the presence of (visible) blue light does
not mean equivalent performance. · VIQUA replacement lamps undergo rigorous
performance testing and strict quality
control processes to ensure that the safety and performance certifications of
the original equipment are not compromised. So, you can see that it’s simply
not worth the risk! Insist on genuine VIQUA replacement lamps.
2
Safety Information
Section 1 Safety Information
These are the original instructions. Please read this entire manual before
operating this equipment. Pay attention to all danger, warning, and caution
statements in this manual. Failure to do so could result in serious personal
injury or damage to the equipment.
Make sure that the protection provided by this equipment is not impaired. Do
not use or install this equipment in any manner other than that specified in
the installation manual.
Potential Hazards
- Read all labels and tags attached to the system. Personal injury or damage to the system could occur if not observed.
- Waste electrical and electronic equipment (WEEE). This symbol indicates that you should not discard wasted electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your local recycling/reuse or hazardous waste center.
- This symbol indicates not to store any combustible or flammable material close to the system.
- Hg This symbol indicates there is Mercury present.
- This symbol indicates that the contents of the transport package are fragile and the package should be handled with care.
- This is the safety alert symbol. Obey all safety messages that follow this symbol to avoid potential injury. When on the equipment, refer to the Operational and Maintenance manual for additional safety information.
- This symbol indicates safety glasses with side protection is required for protection against UV exposure.
- This symbol indicates a risk of electrical shock and/or electrocution exists.
- This symbol indicates gloves must be worn.
- This symbol indicates the marked equipment may contain a component that can eject forcibly. Obey all procedures to safely depressurize.
- This symbol indicates safety boots must be worn.
- This symbol indicates the system is under pressure.
- This symbol indicates the operator must read all available documentation to perform required procedures.
- This symbol indicates there is a potential UV hazard. Proper protection UV must be worn.
- This symbol indicates the marked item could be hot and should not be touched without care.
- This symbol indicates there is a potential for VERY hot water when flow is started.
Cu This symbol indicates the plumber must use copper piping.
This symbol indicates that the system should only be connected to a properly
grounded, grounding-type controller receptacle that is protected by a Ground
Fault Circuit Interrupter (GFCI).
1.2 Safety Precautions
DANGER
Failure to follow these instructions will result in serious injury or death.
· Electric Shock: To avoid possible electric shock, special care should be
taken since water is present near the electrical equipment. Unless a situation
is encountered that is explicitly addressed by the provided maintenance and
troubleshooting sections, do not attempt repairs yourself, refer to an
authorized service facility.
· GROUNDING: This product must be grounded. If it should malfunction or
breakdown, grounding provides a path of least resistance for electric current
to reduce the risk of electrical shock. This system is equipped with a cord
having an equipment-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances. Improper connection of the
equipment-grounding conductor can result in a risk of electrocution. Check
with a qualified electrician or service personnel if you are in doubt as to
whether the outlet is properly grounded. Do not modify the plug provided with
this system if it does not fit in the outlet, have a proper outlet installed
by a qualified electrician. Do not use any type of adapter with this system.
· GROUND FAULT CIRCUIT INTERRUPTER PROTECTION: To comply with the National
Electrical Code (NFPA 70) and to provide additional protection from the risk
of electric shock, this system should only be connected to a properly
grounded, grounding-type controller receptacle that is protected by a Ground
Fault Circuit Interrupter (GFCI) or to a residual current device (RCD) having
a rated residual operating current not exceeding 30 mA. Inspect operation of
GFCI as per manufacturer’s suggested maintenance schedule.
· DO NOT operate the UV system if it has a damaged cord or plug, if it is
malfunctioning or if it has been dropped or damaged in any manner.
· DO NOT use this UV system for other than intended use (potable water
applications). The use of attachments not recommended or sold by the
manufacturer / distributor may cause an unsafe condition.
· DO NOT install this UV system where it will be exposed to the weather or to
temperatures below freezing.
· DO NOT store this UV system where it will be exposed to the weather.
· DO NOT store this UV system where it will be exposed to temperatures below
freezing unless all water has been drained from it and the water supply has
been disconnected.
3
Safety Information
WARNING
- During extended periods of no water flow, the water in your chamber can become very hot (Approx. 60 °C) and potentially lead to scalding. It is recommended to run your water until this hot water has been purged from your chamber. Do not allow water to contact your skin during this time. To eliminate this condition, a temperature management valve can be installed at the outlet of your UV system.
- Do not pass water through the UV system for a minimum of 5 minutes after applying power (including after power interruptions) to avoid passing under-treated water that may, in rare instances, pose health hazards.
- This system contains a UV Lamp. Do not operate the UV Lamp when it is removed from the chamber. Unintended use or damage of the system UV may result in the exposure of dangerous UV radiation. UV radiation may, even in little doses, cause harm to the eyes and skin.
- Changes or modifications made to this system without the consent of the manufacturer could render the system unsafe for operation and may void the manufacturer’s warranty.
WARNING: This product can expose you to chemicals including phthalates, which is known to the state of California to cause cancer, and mercury, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
CAUTION
Failure to follow these instructions could result in minor or moderate injury.
- Carefully examine the UV system after installation. It should not be plugged in if there is water on parts not intended to be wet such as, the controller or lamp connector.
- Due to thermal expansion concerns and potential material degradation due to UV exposure, it is recommended to use metal fittings and at least 10″ of copper pipe on the outlet of your UV chamber.
Hg · Hg EXPOSURE: The UV lamp contains mercury. If the lamp breaks, then avoid inhalation or ingestion of the debris and avoid exposure to eyes and skin. Never use a vacuum cleaner to clean up a broken lamp as this may scatter the spilled mercury. Obey local regulations and guidelines for the removal and disposal of mercury waste.
NOTICE
- The UV system has been validated through microbial testing. Through this testing, performance data has been generated for UV dose delivery to inactivate Cryptosporidium, Giardia, Escherichia coli (E. Coli) and Fecal Coliform.
- The UV lamp inside the UV system is rated at an effective life of approximately 9000 hours. To ensure continuous protection, replace the UV lamp annually.
- The UV system is not to be used or played with by children. Persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, are also not to handle the UV system unless they have been given supervision or instruction.
- This system is intended to be permanently connected to the water lines.
- This system is not intended to be used in or above water or outdoors or used in swimming pools when persons are in the pool.
- EXTENSION CORDS: If an extension cord is necessary, use only 3-wire extension cords that have 3-prong grounding-type plugs and 3-pole cord connectors that accept the plug from this system. Use only extension cords that are intended for outdoor use.
- Use only extension cords having an electrical rating not less than the rating of the system. A cord rated for less amperes or watts than this system rating may overheat. Exercise caution when arranging the cord so that it will not be tripped over or pulled. DO NOT use damaged extension cords. Examine extension cord before using and replace if damaged. DO NOT abuse extension cord. Keep extension cord away from heat and sharp edges. Always disconnect the extension cord from the receptacle before disconnecting this system from the extension cord. Never yank cord to pull plug from outlet. Always grasp the plug and pull to disconnect.
- If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
- SYSTEM PROTECTION: To protect your Controller, a UL1449 certified (or equivalent) transient voltage surge suppressor is strongly recommended.
- The UV lamp in this system conforms to the applicable provisions of the Code of Federal Regulations (CFR) requirements including, Title 21, Chapter 1, Subchapter J, Radiological Health.
- Read and understand the Owner’s Manual before operating and performing any maintenance on this equipment.
1.3 Water Chemistry
Water quality is extremely important for the optimum performance of your UV system. The following levels are recommended for installation:
Water Quality and Minerals
Iron Hardness* Turbidity Manganese Tannins UV Transmittance
Level
< 0.3 ppm (0.3 mg/L) < 7 gpg (120 mg/L) < 1 NTU < 0.05 ppm (0.05 mg/L) < 0.1
ppm (0.1 mg/L) > 75% (call factory for recommendations on applications where
UVT < 75%)
- Where total hardness is less than 7 gpg, the UV unit should operate efficiently provided the quartz sleeve is cleaned periodically. If total hardness exceeds 7 gpg, the water should be softened. If your water chemistry contains levels in excess of those mentioned above, proper pre-treatment is recommended to correct these water problems prior to the installation of
4
General Information
your UV system. These water quality parameters can be tested by your local
dealer, or by most private analytical laboratories. Proper pre-treatment is
essential for the UV system to operate as intended.
Section 2 General Information
8 7
6 9
5
4
3 2
11
10
12 14
13
1
Item
Description
1 Sump wrench 2 Sediment filter 3 O-ring 4 Bracket 5 Lamp connector
6 Power cord
7
Controller (includes Controller mounting bracket, Lamp connector)
8 Controller mounting bracket
9 Lamp (includes O-rings)
10 O-ring
11 Sleeve bolt
12 Sleeve (includes O-rings)
Figure 1 Model Components
Part Number
WR40-50 CMB-520-HF OR40-50 602636 (120V) 602637 (230V) 260013 (Australian) 260012 (UK)
Used on all systems. Used on all systems. Used on all systems. Used on all
systems. IHS22-E4 IHS22-E4/2
IHS22-E4/2A
IHS22-E4/2B
650733R-001
Used on all systems.
602806 002045 602665 602733
Used on all systems. Used on all systems. Used on all systems. Used on all systems.
UV Systems
5
General Information
Item
Description
13
UV Chamber (includes Chamber and Ring clamp).
14 Carbon filter
Part Number
660082-R C2-02PB
Used on all systems. Used on all systems.
UV Systems
To find out what model you have, look at the label on the side of the controller as depicted below:
425 Clair Road West, Guelph, ON N1L 1R1 Canada t. 519 763 1032 t.f. 1 800 265 7246 www.viqua.com
MODEL: IH”SA2″2-E4
SYS, IHS22-E4 HOME 120V 100-240 VAC, 50-60Hz, 1.2A
SERIAL #: 000001 PART #: IHS22-E4 REPLACEMENT LAMP: “6C02″805 LAMPE DE
RECHANGE: “6C0″2805
DATE OF MANUFACTURE:
Figure 2 Model IHS22-E4- Controller Components
Support Screen Programming – For Dealers and Installers Only
Dealers/Installers can personalize this Screen with their company logo and
contact information such as Company Name, Company Phone Number and Company
Website. This can be easily done by downloading the Dealer Logo Programming
Software from the Viqua website: WWW.VIQUA.COM/LCD.
2.1 Dimensions and Layout
Hot water pipe Cold water pipe
30″ Clearance for lamp removal
Main Water Shut Off
1
7 Optional By-Pass Assembly
3
6
5
2
4
25.5″ Overall Length
Optional Water Softener
MIN 4” from bottom of unit for clearance for filter changes
Figure 3 System – Dimension and Layout 6
Installation
Item
1 2 3 4 5
6
Description
Main water shut-off valve Shut-off Valve Bypass shut-off valve Shut-off valve
Whole Home System
Controller
7
Power source
Section 3 Installation
Function
Allows for sampling of raw water.
Allows for ease of maintenance of whole home UV system.
Bypass line and valve are optional. Intended to provide emergency water supply
in the event that the UV system is unavailable.
Allows for ease of maintenance of whole home UV system.
Provides filtration and UV.
Powers and controls the UV lamp and other devices. Provides human interface,
displaying information and allowing control inputs (such as muting the audible
alarm).
Provides power to the controller. For safety reasons the outlet must be
protected by a Ground Fault Circuit Interrupter (GFCI). Note: To protect the
controller, a UL1449 certified (or equivalent) transient voltage surge
suppressor is required.
CAUTION
Electronic controller must be connected to a Ground Fault Protected Circuit
(GFCI) receptacle. Ensure green ground wire ring terminal is securely fastened
to ground stud on UV chamber. Note: Red wire is only used as a strain relief
for the ground wire.
3.1 Installing UV System
Prerequisites: · Determine appropriate indoor location of the controller and
chamber, refer to Section 2.1. · Make sure that the controller is installed
higher than the chamber and away from all water sources. · Ensure adequate
clearance above chamber to allow for removal of the lamp and sleeve. · Make
sure to turn off the main water supply. · Make all necessary plumbing
connections refer to Section 2.1.
Procedure:
1
2
3
4
· Install the UV system on the wall using lag bolts (not supplied). Mounting holes are located in the metal bracket.
· Slide controller onto mounting bracket.
· Connect power cord to controller.
· DO NOT connect the power cord to the GFCI outlet at this time.
· Place O-ring on the sleeve as shown. Insert the sleeve into the chamber as shown in step 5.
7
Installation
5
6
2
7
2
8
1 1
· Ensure quartz sleeve is properly centered in the chamber.
9
· Place sleeve bolt onto the quartz sleeve, carefully push down and hand
tighten onto chamber.
10
· Insert lamp into the quartz sleeve and thread into sleeve bolt until hard stop.
· Connect the green ground wire and red strain relief wire to the chamber using the grounding screw.
· Align connection pins with the lamp connector by rotating the ring clamp.
· Push the lamp connector down onto the lamp pins and the ring clamp pins
until an audible click is heard.
Note: Ensure the connector is engaged on both sides.
· Connect power.
· Open all faucets and turn on water supply. Inspect for any leaks.
Note: Outlet must be protected by a Ground Fault Circuit Interrupter (GFCI).
3.2 Cleaning Procedure
The sump housings will be heavy.
CAUTION
Prerequisites:
· Reapply a generous amount of lubricant to the O-ring when reinstalling
sumps.
Procedure:
It is imperative that the entire distribution system located after the UV be
chemically cleaned to ensure that the plumbing system is free from any
contaminants. The cleaning process must be performed immediately after the UV
unit is installed and repeated thereafter whenever the UV is shut down for
service, without power, or inoperative for any reason. The procedure for
cleaning the plumbing system is readily accomplished as follows:
8
Installation
1
2
3
4
· Ensure the controller is plugged in for entire cleaning process.
5
1
1
2
2
· Remove the sump housings using sump wrench.
9
· Shut off the water supply. · Close each faucet.
· Press the pressure button to release the pressure from the cartridges
6
Household 5.25% BLEACH Bleach Solution
1 2
x2
x2
7
1
1
· Remove cartridges and pour 2 cups of household bleach solution into the sump
housings.
Note: DO NOT use Hydrogen Peroxide.
22
· Reinstall the housings.
10
11
· Remove the drain plug at the bottom of the sump and place a pail to catch
the water.
· Reinstall the drain plug.
8
30 mins 0
45
15
30
· Open all faucets and turn on the cold water supply followed by hot water (if
available) until you smell the bleach.
· Close all faucets and allow bleach in the water lines for 30 minutes.
1
1
2
2
· Shut off the water supply. · Remove both housings.
1
1
22
· Reinstall both the cartridges and housings.
· Flush all water outlets until bleach can no longer be smelled (at least 5
minutes).
· Press the pressure button to purge air to complete the cleaning procedure.
· Inspect for any leaks.
9
Operation
Section 4
Operation
4.1 Control Panel
A
B C
Feature
A
Status Screen
B
Pushbutton 1
C
Pushbutton 2
Figure 4 Control Panel
Buttons and Display Description
Function
Displays the following: · Lamp life days · Product information · Product
support · UV level status · Active alarms · Scroll · Mute · 24Hr Mute · Cancel
· Lamp reset · Select · Close · Reset hold 5 Sec
10
Description
Product Information Screen
Support Screen
Status Screens
Display
!
Product Information
Model: F4+ Lamp/Sleeve Kit:602810-104 UV Lamp:602807 Quartz Sleeve:602734 UV
Sensor:650703 Controller:650733R-001
V
V
Scroll
Status Info
Support Lamp Reset
abcplumbing
abc Plumbing 1-555-555-5555
www.abcplumbing.com
V
V
Scroll
Status Info
Support Lamp Reset
Operation
Function
Displays with Replacement part numbers: · Model · UV Lamp/Sleeve Kit · Quartz
Sleeve · UV Sensor · Controller
Displays Dealer contact information: · Dealer Logo · Name · Phone Number ·
Website
UV Level Status
UV Level
UV
UV Level !
UV
Acceptable UV Dose Level (Normal operation) Minimum UV Dose Level (Service required)
4.2 Controller Start Up
The following screens appear for 4 seconds when you connect the controller to power:
Description
Display
Function
Select Language
Select Language
V
Scroll
English
English
4 seconds remaining to change Français
www.viqua.com
Espanol Select
· Scroll to highlight language preferred. · Select to enter the language into the controller.
V V
Model Selection- Factory Pre-Set for Systems
MODEL SELECTION
Model: F4 Model: E4 Model: D4 Premium Model: F4+ Model: E4+ Model: D4+ Model:
IHS22-E4 Model: F4-50+ Model: E4-50+
V
Scroll
Select
· Scroll to advance thru the models.
· Select to enter the model preferred. This ensures the correct replacement
parts are displayed in the Info screen.
Product Registration
Product Registration
Have you registered your product for annual lamp replacement reminders?
www.viqua.com/register
Reminds USER to register their product for product updates and lamp replacement reminders.
11
Operation
4.3 Resetting the Lamp Life Timer back to 365 Days
Description
End of Lamp Life Warning
Display
Lamp life 30 Days Remaining
www.viqua.com
UV Level !
UV
V
Scroll
Status Info
Support Lamp Reset
Function
Indicates that your UV lamp is nearing the end of its operating life.
V V
V
End of Lamp Life Alarm Alarm Deferrals Lamp Reset
Lamp life
X
!
0 Days
Mute
Change Lamp
Water may be unsafe for consumption
V
Lamp life
Scroll
!
0 Days
Change within Status
7 days
Info
Support
Water may be unsafe for consumption
Lamp Reset
V
Lamp life
Scroll
!
0 Days
Change Lamp Status
Info
Water may be unsafe for consumption
Support
Lamp Reset
· Indicates that your UV Lamp has reached its end of operating life.
· Alarm can be silenced for 7 days by pressing mute button.
The EOL alarm can be differed for 7 days up to 4 times.
Pressing the Lamp Reset button will bring up the Lamp Replacement RESET
screen.
Lamp Replacement RESET
Have you replaced the lamp?
Cancel
If yes please reset the lamp day timer
If not visit viqua.com/lamps or contact your dealer
Reset Hold 5 Sec
· Press and hold button for 5 seconds until you here an audible beep.
· Your Lamp Life Days is now reset to 365 days.
12
4.4 List of All Alarms
Description
Lamp Failure Alarm
Lamp Failure Status Screen
Low UV Failure Alarm
V V V
VV V
Display
!
Lamp Failure
1. UV Lamp Ignition Fault/UV Lamp Run Fault.
2. Unplug UV system from main power supply.
3. Check for secure lamp connection
4. Restore power to UV system.
X Mute
!
Lamp Failure
V
Scroll
1. UV Lamp Ignition Fault/UV Lamp Run Fault.
2. Unplug UV system from main power supply.
3. Check for secure lamp connection
4. Restore power to UV system.
!
Lamp Failure
V
Scroll
5. If failure message repeats, replace UV lamp.
6. See info screen for replacement part number.
7. See support screen to order your new lamp.
X
Close
!
Lamp Failure
For contact information select support screen
V
Scroll
Status Info
Support
!
Low UV Failure
1. Check any pre-treatment filters and replace as required.
2. Run water to flush out the chamber.
3. If failure message repeats, clean UV sensor and quartz sleeve [Refer to
manual].
X Mute
!
Low UV Failure
V
Scroll
1. Check any pre-treatment filters and replace as required.
2. Run water to flush out the chamber.
3. If failure message repeats, clean UV sensor and quartz sleeve [Refer to
manual].
!
Low UV Failure
4. If failure message repeats, check lamp age. If more than 1 year, replace
lamp. Otherwise contact customer service
1-800-265-7246 or visit
www.viqua.com/lamps.
5. See Info screen for replacement part number. >>
V
Scroll
!
Low UV Failure
6. See Support screen to order your replacement lamp.
V
Scroll
X
Close
Operation
Function
Pressing the Mute button will silence the alarm for 24 hours and will display
the troubleshooting guide.
Pressing the Scroll button will advance to the next troubleshooting guide
screen.
Pressing the Close button brings up the Status screen.
Press the Scroll button to access the replacement part numbers and Dealer
contact information.
Pressing Mute button will silence the Alarm for 24 hours and will display the
troubleshooting guide.
Pressing the Scroll button will advance to the next troubleshooting guide.
Pressing Scroll button will advance to the next troubleshooting guide screen.
Pressing the Close button brings up the Status screen.
13
Operation
Description
Low UV Failure Alarm Status Screen
Controller Failure Alarm
Controller Failure Alarm Status Screen
Sensor Connection Failure Alarm
Sensor Connection Failure Alarm Status Screen
14
V
V
V V
V
Display
!
Low UV Failure
For contact information select support screen
V
Scroll
Status Info
Support
!
Controller
Failure
X Mute
1.Unplug UV system from main power supply
2.Allow 30 seconds for unit to fully power down.
3.Restore power to UV system.If failure message repeats, replace controller.
!
Controller
Failure
V
Scroll
1.Unplug UV system from main power supply
2.Allow 30 seconds for unit to fully power down.
3.Restore power to UV system.If failure message repeats, replace controller.
!
Controller
Failure
V
Scroll
4.See Info screen for replacement part number.
5.See Support screen to order new controller.
X
Close
!
Controller
Failure
For contact information select support screen
V
Scroll
Status Info
Support
!
Sensor Connection
Failure
1. Check for secure sensor connection to controller.
2. If failure message repeats, contact customer service.
1-800-265-7246.
X Mute
!
Sensor Connection
Failure
1. Check for secure sensor connection to controller.
2. If failure message repeats, contact customer service.
1-800-265-7246.
X
Close
!
Sensor Connection
Failure
For contact information select support screen
V
Scroll
Status Info
Support
Function
Press the Scroll button to access the replacement part numbers and Dealer
contact information.
Pressing the Mute button will silence the alarm for 24 hours and will display
the troubleshooting guide.
Pressing the Scroll button will advance to the next troubleshooting guide
Pressing the Close button brings up the Status screen.
Press the Scroll button to access the replacement part numbers and Dealer
contact information.
Pressing the Mute button will silence the alarm for 24 hours and will display
the troubleshooting guide.
Pressing the Close button brings up the Status screen.
Press the Scroll button to access the replacement part numbers and Dealer
contact information.
Description
Sensor Signal Failure Alarm
Sensor Signal Failure Alarm Status Screen Catastrophic Failure
Display
!
Sensor Signal Failure
1. Sensor signal is outside of proper operating parameters.
2. Replace UV sensor.
3. See Info screen for replacement part number.
4. See Support screen to order your new sensor.
X Mute
!
Sensor Signal Failure
1. Sensor signal is outside of proper operating parameters.
2. Replace UV sensor.
3. See Info screen for replacement part number.
4. See Support screen to order your new sensor.
X
Close
Sensor
!
Signal
Failure
For contact information select support screen
V
V
Scroll
Status Info
Support
Function
Operation
Pressing the Mute button will silence the alarm for 24 hours and will display the troubleshooting guide.
Pressing the Close button brings up the Status screen.
Press the Scroll button to access the replacement part numbers and Dealer
contact information.
· This failure occurs when all the main fuses have blown. · The display will
be blank and a solid audible tone will sound. · Replace Controller.
15
Operation
4.5 Model Selection For Replacement Controllers ONLY
Determine the part number of your System below and find the associated MODEL
for that system. When power is applied the new Controller will show the MODEL
SELECTION Screen for 4 seconds. During this time press the Scroll button until
the Model that represents your system is highlighted in RED. Press the Select
button to select the model. This ensures the associated replacement parts for
your system are displayed on the Product Information Screen.
MODEL SELECTION
Model: F4 Model: E4 Model: D4 Premium Model: F4+ Model: E4+ Model: D4+ Model:
IHS22-E4 Model: F4-50+ Model: E4-50+
V
V
Scroll
Select
Part Number
650695-R 650697-R 660042-R 660089-R 660090-R 650682 650718 660040-R 650683
650719 660043-R 650638-R 650639-R IHS22-E4 IHS22-E4/2 IHS22-E4/2A IHS22-E4/2B
650686 650686 660041-R 650687 650721 660044-R 650640-R 650641-R
Figure 5 Model Selection
Description
SYS, D4+ HOME 120V SYS, D4+ HOME 230V SYS, D4-V+ NSF Class B 120VAC SYS, D4
PREMIUM 120V SYS, D4 PREMIUM 230V SYS, E4 PROFESSIONAL 120VAC SYS, E4
PROFESSIONAL 230VAC SYS, E4-V NSF Class B 120VAC SYS, E4+ PROFESSIONAL 120VAC
SYS, E4+ PROFESSIONAL 230VAC SYS, E4-V+ NSF Class B 120VAC SYS, E4+
PROFESSIONAL+ 50%UVT 120V SYS, E4+ PROFESSIONAL+ 50%UVT 240V SYS, E4
PROFESSIONAL 2SUMP 120VAC SYS, E4 PROFESSIONAL 2SUMP 230V CEE7/7 SYS, E4
PROFESSIONAL 2SUMP 230V AS3112 SYS, E4 PROFESSIONAL 2SUMP 230V BS1363 SYS, F4
PROFESSIONAL 120VAC SYS, F4 PROFESSIONAL 230VAC SYS, F4-V NSF Class B 120VAC
SYS, F4+ PROFESSIONAL 120VAC SYS, F4+ PROFESSIONAL 230VAC SYS, F4-V+ NSF Class
B 120VAC SYS, F4+ PROFESSIONAL 50%UVT 120V SYS, F4+ PROFESSIONAL 50%UVT 240V
D4+ D4+ D4-V+ D4 Premium D4 Premium E4 E4 E4-V E4+ E4+ E4-V+ E4-50+ E4-50+ IHS22-E4 IHS22-E4 IHS22-E4 IHS22-E4 F4 F4 F4-V F4+ F4+ F4-V+ F4-50+ F4-50+
Model
16
Operation
4.6 Dry Contact Connection Information
The UVMax Controller is supplied with a Dry Contact Connection which allows
connection to a remote device such as a Solenoid Valve or remote alarm
indicator when a major alarm occurs with the UV system.
4.6.1 Alarm Descriptions
The Dry Contact Output will inform you on the following Major Alarms: 1. Low
UV Failure 2. Controller Failure 3. Lamp Failure 4. UV Sensor Failure
Normally Closed (NC)
Output Connection
Normally Open Contact (NO) Common (COM) Normally Closed Contact (NC) Common
(COM)
Normally Open (NO) Common (COM)
Figure 6 Dry Contact Connections
Dry Contact Connection Logic Chart UV System Running Normally
(No Major Alarms)
UV System Is In a Major Alarm or No Power is Connected to the UV System
The Electrical path between these contacts are closed
The Electrical path between these contacts are open
The Electrical path between these contacts are open
The Electrical path between these contacts are closed
17
Maintenance
Section 5 Maintenance
WARNING
· Always disconnect power before performing any work on the UV system. ·
Always shut-off water flow and release water pressure before servicing. ·
Regularly inspect your UV system to ensure that the power indicators are on
and no alarms are present. · Replace the UV lamp annually (or biennially if
seasonal home use) to ensure maximum performance. · Always drain the chamber
when closing a seasonal home or leaving the unit in an area subject to
freezing temperatures. · During extended periods of no water flow, the water
in your chamber can become very hot (Approx. 60 °C) and potentially lead to
scalding. It is
recommended to run your water until this hot water has been purged from your
chamber. Do not allow water to contact your skin during this time. To
eliminate this condition, a temperature management valve can be installed at
the outlet of your UV system.
5.1 Replacing UV Lamp
Do not use water during replacement of UV lamp.
NOTICE
Lamp replacement is a quick and simple procedure requiring no special tools.
The UV lamp must be replaced after 9000 hours of continuous operation
(approximately one year) in order to ensure adequate performance.
Procedure:
1
2
3
4
1
1
· Close all faucets and water supply.
· Press the pressure release button to relieve the pressure from the
cartridges.
5
2
10 mins 0
45
15
30
· Disconnect main power source and allow the unit to cool for 10 minutes.
6
2
· Remove the lamp connector by pulling the tabs out and then upwards.
7
2
· Hold sleeve bolt with one hand and turn lamp counterclockwise and pull the
lamp outside the chamber in upward direction.
8
1
· Insert new lamp into the quartz sleeve and thread into sleeve bolt until
hard stop.
18
· Connect the green ground wire and red strain relief wire to the chamber using the grounding screw.
· Align connection pins with the lamp connector by rotating the ring clamp.
· Push the lamp connector down onto the lamp pins and the ring clamp pins
until an audible click is heard.
Note: Ensure the connector is engaged on both sides.
· Reset lamp timer.
Maintenance
5.2 Cleaning and Replacing Quartz Sleeve
Note: Minerals in the water slowly form a coating on the quartz sleeve. This
coating must be removed because it reduces the amount of UV light reaching the
water, thereby reducing performance. If the sleeve can not be cleaned, it must
be replaced. Prerequisites: · Shut off water supply and drain all lines. ·
Depressurize the unit. Place a small pail under the unit to catch any spills.
· Remove the UV lamp. Refer to Section 5.1.
Procedure:
1
1
2
3
4
2
· Unscrew the sleeve bolt and carefully remove it from the top of the chamber.
Note: Sleeve may be attached to sleeve bolt. Hold sleeve with other hand while
removing sleeve bolt.
5
2
Mild Acid
· Clean the quartz sleeve with a cloth soaked in CLR, vinegar or some other
mild acid and then rinse with water.
Note: If sleeve cannot be cleaned completely or it is scratched or cracked,
then replace the sleeve.
· Place O-ring on the sleeve as shown. Insert the sleeve into the chamber as shown in step 4.
· Ensure quartz sleeve is properly centered in the chamber.
1
· Place sleeve bolt onto the quartz sleeve, carefully push down and hand
tighten onto chamber.
· When service is complete, assemble the prerequisites in the reverse order of
disassembly.
Notes: 1) After replacing the UV lamp or sleeve perform the cleaning
procedure, refer to Section 3.2. 2) If the system is put on a temporary by-
pass or if it becomes contaminated after the UV system, it is necessary to
complete the cleaning procedure. Refer to Section 3.2.
19
Troubleshooting
5.3 Replacing Cartridges
The sump housings will be heavy.
CAUTION
It is recommended to change the filter cartridges regularly, approximately 3-4
times per year depending on water quality and usage. A gradual drop in water
pressure after the filtration device is an indication that the pre-filter
cartridges are nearing the end of their useful life.
Procedure:
1
2
3
4
10 mins 0
45
15
30
· Disconnect main power source and allow the unit to cool for 10 minutes.
· Shut off the water supply. · Close each faucet.
5
6
Old
New
· Press the pressure button to release the pressure from the cartridges.
7
· Remove the drain plug at the bottom of the sump and place a pail to catch
the water.
· Reinstall the drain plug.
8
1
1
1
1
2
2
· Remove both the housing(s) using sump wrench.
· Remove and discard the old cartridge(s).
· Install new cartridge(s).
22
· Reinstall the housing(s).
Section 6 Troubleshooting
· Open a faucet downstream of the system.
· Restore power and turn on the water supply.
· Close the downstream faucet.
· Press the pressure button to purge air.
Symptom
No power
GFCI or breaker repeatedly trips
Possible Cause
GFCI and/or breaker tripped Transient voltage surge suppressor (TVSS) damaged
Controller damaged Connection between lamp and lamp plug is wet Short-circuit
in the electrical assembly
Possible Solution
Reset GFCI and/or breaker Replace TVSS Replace controller and use a TVSS Clean
and dry lamp pins and lamp plug, check unit for leaks or condensation Replace
controller
20
Specifications
Symptom
Possible Cause
Possible Solution
Leak at inlet or outlet
Leak detected from area of UV chamber
Threaded pipe fittings are leaking Condensation of moist air on cold chamber
(slow accumulation)
O-ring damaged, deteriorated or incorrectly installed
Lamp/sleeve assembly not properly installed (too tight or not tight enough)
Clean threads, reseal with Teflon tape and retighten Control humidity or relocate unit. Inspect and replace if deteriorated. Tighten assembly hand- tight.
Alarm
Refer to Section 4.4.
Follow Fault Screen Instructions
System is operating but water tests reveal bacterial contamination
Leak detected at filters
Equipment downstream of UV system is acting as a breeding ground for pathogens
Pathogens are residing in the distribution lines post-UV
Recontamination from pipe dead-ends
O-ring damaged, deteriorated or incorrectly installed
Filter cartridge not centered
Ensure UV is the last piece of equipment
Ensure all distribution lines have been cleaned with chlorine. Refer to
Section 3.2.
Remove any pipe dead-ends and flush with chlorine. Refer to Section 3.2.
Remove the sump, wipe the O-ring and threads clean. ensure the O-ring is
fitted properly, then reinstall
Remove sump, check for cartridge damage, re-assemble ensuring cartridge is
centered
Section 7 Specifications
Operating Parameters Maximum operating pressure Minimum operating pressure
Maximum ambient air temperature Minimum ambient air temperature Maximum
humidity Maximum hardness Maximum iron Minimum UVT Flow Rates Maximum rated
flow at dose of 16 mJ/cm2 Maximum rated flow at dose of 30 mJ/cm2 Maximum
rated flow at dose of 40 mJ/cm2 Electrical Voltage2 Frequency Max. current
Max. power consumption Lamp power Other UV Chamber Material Inlet/Outlet3
Other Rated service life of lamp
UV System Certification
1 The max flow rate is determined by the carbon filter. Flow rates based on
UVT=95% and End of Lamp Life; 20°C 2 Units ending in “/2” are for 230V
applications. 3 Units ending in “/2B” have BSPT connections. 4 Units ending in
*/NOM are Certified to the Mexican NOM standard.
IHS22-E4
100 PSI (689 kPa) 4 PSI (27.5 kPa)
104 ºF (40 ºC) 32 ºF (0 ºC) 95%
120 ppm (7 grains per gallon) 0.3 ppm 75% N/A1
22 gpm (83 lpm) (4.95 m3/hr) 16 gpm (60 lpm) (3.6 m3/hr)
100V-240 V 50/60 Hz 1 A 83 Watts 70 Watts
304 SST 1″ NPT
1 year
21
Warranty
Manufacturer’s Warranty
Section 8 Manufacturer’s Warranty
Our Commitment
VIQUA is committed to ensuring your experience with our products and
organization exceeds your expectations. We have manufactured your UV system to
the highest quality standards and value you as our customer. Should you need
any support, or have questions about your system, please contact our Technical
Support team at 1.800.265.7246 or [email protected] and we will be
happy to assist you.
How to Make a Warranty Claim
Note: To maximise the performance and reliability of your VIQUA product, the
system must be properly sized, installed and maintained. Guidance on the
necessary water quality parameters and maintenance requirements can be found
in your Owner’s Manual.
In the event that repair or replacement of parts covered by this warranty are
required, the process will be handled by your dealer. If you are unsure
whether an equipment problem or failure is covered by warranty, contact our
Technical Support team at 1.800.265.7246 or e-mail [email protected].
Our fully trained technicians will help you troubleshoot the problem and
identify a solution. Please have available the model number (system type), the
date of purchase, the name of the dealer from whom you purchased your VIQUA
product (“the source dealer”), as well as a description of the problem you are
experiencing. To establish proof of purchase when making a warranty claim, you
will either need your original invoice, or have previously completed and
returned your product registration card via mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the VIQUA range of products. Warranty
coverage is subject to the conditions and limitations outlined under “General
Conditions and Limitations”.
Ten-Year Limited Warranty for VIQUA UV Chamber
VIQUA warrants the UV chamber on the VIQUA product to be free from defects in
material and workmanship for a period of ten (10) years from the date of
purchase. During this time, VIQUA will repair or replace, at its option, any
defective VIQUA UV chamber. Please return the defective part to your dealer
who will process your claim.
Three-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (controller) and hardware components to be free
from defects in material and workmanship for a period of three (3) years from
the date of purchase. During this time, VIQUA will repair or replace, at its
option, any defective parts covered by the warranty. Please return the
defective part to your dealer who will process your claim.
One-Year Limited Warranty for Lamps, Sleeves, and UV Sensors
VIQUA warrants lamps, sleeves, and UV sensors to be free from defects in
material and workmanship for a period of one (1) year from the date of
purchase. During this time, VIQUA will repair or replace, at its option, any
defective parts covered by the warranty.Your dealer will process your claim
and advise whether the defective item needs to be returned for failure
analysis.
Note: Use only genuine VIQUA replacement lamps and sleeves in your system.
Failure to do so may seriously compromise performance and affect warranty
coverage. General Conditions and Limitations
None of the above warranties cover damage caused by improper use or
maintenance, accidents, acts of God or minor scratches or imperfections that
do not materially impair the operation of the product. The warranties also do
not cover products that are not installed as outlined in the applicable
Owner’s Manual.
Parts repaired or replaced under these warranties will be covered under
warranty up to the end of the warranty period applicable to the original part.
The above warranties do not include the cost of shipping and handling of
returned items
The limited warranties described above are the only warranties applicable to
the VIQUA range of products. These limited warranties outline the exclusive
remedy for all claims based on a failure of or defect in any of these
products, whether the claim is based on contract, tort (including negligence),
strict liability or otherwise. These warranties are in lieu of all other
warranties whether written, oral, implied or statutory. Without limitation, no
warranty of merchantability or of fitness for a particular purpose shall apply
to any of these products.
VIQUA does not assume any liability for personal injury or property damage
caused by the use or misuse of any of the above products. VIQUA shall not in
any event be liable for special, incidental, indirect or consequential
damages. VIQUA’s liability shall, in all instances, be limited to repair or
replacement of the defective product or part and this liability will terminate
upon expiration of the applicable warranty period.
22
425 Clair Rd. W, Guelph, Ontario, Canada N1L 1R1 t. (+1) 519.763.1032 · tf.
(+1) 800.265.7246 (US and Canada only)
t. (+31) 73 747 0144 (Europe only) · f. (+1) 519.763.5069 e-mail:
[email protected] www.viqua.com