SAMSUNG HW-Q990C Wireless Dolby ATMOS Soundbar User Manual

: June 13, 2024
: Samsung

Table of Contents

SAMSUNG HW-Q990C Wireless Dolby ATMOS Soundbar
Product Information
Product Usage Instructions
Product Overview
PRECAUTIONS
TROUBLESHOOTING
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SAMSUNG HW-Q990C Wireless Dolby ATMOS Soundbar

SAMSUNG-HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-
featured

Product Information

The HW-Q990C is a soundbar system manufactured by Samsung. It is designed to enhance the audio experience for TVs and other external devices. The soundbar comes with a main unit, remote control, subwoofer, and two surround speakers. It supports various input sources and has multiple connectivity options, including HDMI and digital audio input (optical). The soundbar is equipped with volume control, a display panel, and microphone functionality.

Product Usage Instructions

Safety Information
Before using the HW-Q990C soundbar, please read and understand the safety warnings provided by Samsung. These warnings are important to ensure safe and proper usage of the product. Some key safety precautions include:

Do not remove the cover or back of the soundbar. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
Avoid exposing the unit to rain or moisture.
During thunderstorms, disconnect the AC plug from the wall outlet to prevent damage from voltage peaks caused by lightning.
Avoid exposing the soundbar to direct sunlight or other heat sources to prevent overheating and malfunction.
Take caution when handling the battery used with this product. It contains harmful chemicals and should not be disposed of in general household trash. Avoid excessive heat, direct sunlight, fire, short-circuiting, disassembling, or overheating the battery.

Checking the Components
Before setting up the HW-Q990C soundbar, ensure that you have received all the necessary components. The components included in the package are:

Soundbar Main Unit	Soundbar Remote Control	Batteries
Subwoofer	Surround Speaker x2	Power Cord X 4 (Subwoofer, Surround Speaker,

Soundbar)
HDMI Cable| Wall Mount Guide| Holder-Screw X 2
Screw (M4 x L10) X 2| Bracket-Wall Mount X 2| Rubber-Foot X 4

Product Overview

Top Panel of the Soundbar1
The top panel of the soundbar features the following elements:

Volume: Use this button to control the volume level of the soundbar.
(Multi-Function) Button: In standby mode, press this button to turn on the soundbar. Press it again to change the input source.
(Mic On/Off) Button: Press this button to turn the microphone on or off. When the microphone is off, the LED indicator will glow red.

Bottom Panel of the Soundbar
The bottom panel of the soundbar provides the following connectivity options:

Digital Audio In (Optical): Connect to the digital (optical) output of an external device.
HDMI 1: HDMI input port for connecting devices.
HDMI 2: Additional HDMI input port for connecting devices.
HDMI TO TV (eARC/ARC): HDMI output port for connecting to a TV with eARC/ARC support.
Service: Reserved port for service purposes.

SAFETY INFORMATION

SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK). NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an explanation of symbols that may be on your Samsung product.

$SAMSUNG-HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig- $1$$

WARNING: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

TO PREVENT ELECTRIC SHOCK, MATCH THE WIDE BLADE OF THE PLUG TO THE WIDE SLOT, AND FULLY INSERT IT.
This apparatus shall always be connected to an AC outlet with a protective grounding connection.
To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times

PRECAUTIONS

Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period.
During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using it.
The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short-circuit, disassemble, or overheat the battery.
- CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

CHECKING THE COMPONENTS
Soundbar Main Unit / Soundbar Remote Control / Batteries / Subwoofer / Surround Speaker x2 / Power Cord X 4 (Subwoofer, Surround Speaker, Soundbar) / HDMI Cable / Wall Mount Guide / Holder-Screw X 2 / Screw (M4 x L10) X 2 / Bracket-Wall Mount X 2 / Rubber-Foot X 4

NOTE

For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.

PRODUCT OVERVIEW

Top Panel of the Soundbar

![SAMSUNG-]HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig- (2)](https://manuals.plus/wp-content/uploads/2023/10/SAMSUNG-HW-Q990C- Wireless-Dolby-ATMOS-Soundbar-fig-2.jpg)

(Multi-Function) Button
- In standby mode, press the ****(Multi-Function) button to turn on the Soundbar.
- Press the ****(Multi-Function) button to change the input source.
(Mic On/Off) Button
- Press the button to turn the microphone on or off.
- When the microphone is off, the LED indicator will glow red.

Bottom Panel of the Soundbar![SAMSUNG-]HW-Q990C-Wireless-Dolby-ATMOS- Soundbar-fig- (3)](https://manuals.plus/wp-content/uploads/2023/10/SAMSUNG- HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig-3.jpg)

DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
SERVICE
Connect a USB storage device to upgrade the product’s software.
HDMI 1 / HDMI 2
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device.
HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV.
POWER
Connect the Soundbar’s AC power cable.

CONNECTING THE SOUNDBAR

Connecting the power and units![SAMSUNG-]HW-Q990C-Wireless-Dolby-ATMOS- Soundbar-fig- (4)](https://manuals.plus/wp-content/uploads/2023/10/SAMSUNG- HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig-4.jpg)

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, and surround speakers.

Using the Surround speaker mode
An optimal surround sound may be delivered depending on the position of the surround speaker. For more information, refer to the speaker section of the Full manual.

USING A WIRED CONNECTION

![SAMSUNG-]HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig- (5)](https://manuals.plus/wp-content/uploads/2023/10/SAMSUNG-HW-Q990C- Wireless-Dolby-ATMOS-Soundbar-fig-5.jpg) ![SAMSUNG-]HW-Q990C-Wireless-Dolby- ATMOS-Soundbar-fig- (6)](https://manuals.plus/wp-content/uploads/2023/10 /SAMSUNG-HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig-6.jpg)

Connecting using an HDMI Cable
(External Device (HDMI 1 or HDMI 2) / TV ARC/eARC)

![SAMSUNG-]HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig- (7)](https://manuals.plus/wp-content/uploads/2023/10/SAMSUNG-HW-Q990C- Wireless-Dolby-ATMOS-Soundbar-fig-7.jpg)

Connecting using an Optical Cable (D.IN)

NOTE

When the TV sound is not output, press the ****(Multi-Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC/eARC” in sequence, and TV sound is played.
The recommended cable is a Premium High-Speed HDMI Cable with Ethernet certified by HDMI.org.
When you use an optical cable and the terminals have covers, be sure to remove the covers.

Using the Q-Symphony Function

When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the Soundbar and the TV.
- If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-dimensional surround sound effect.
When the Soundbar is connected “TV+Soundbar” menu appears on the TV. (Settings ( ) → All Settings ( ) → Sound → Sound Output)

Using the SpaceFit Sound
This function analyzes the user’s listening space with the Soundbar’s microphone and provides optimal sound for the space. Sound optimization proceeds automatically

USING A WIRELESS CONNECTION

Connecting via Bluetooth

![SAMSUNG-]HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig- (10)](https://manuals.plus/wp-content/uploads/2023/10/SAMSUNG-HW-Q990C- Wireless-Dolby-ATMOS-Soundbar-fig-10.jpg)

What is the difference between BT READY and BT PAIRING?

BT READY: In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
BT PAIRING: In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTE

If asked for a PIN code when connecting a Bluetooth device, enter <0000>. Connecting via Wi-Fi (Wireless Network)
To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

TROUBLESHOOTING

Before seeking assistance, check the following. The soundbar does not turn on. Check whether the power cord of the Soundbar is correctly inserted into the outlet. When the subwoofer or surround sound speakers are not automatically connected

Turn off the Soundbar main unit.
Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.![SAMSUNG-]HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig- (13)](https://manuals.plus/wp-content/uploads/2023/10/SAMSUNG-HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig-13.jpg)
Press the Up button on the remote control for 5 seconds.
Check if the LINK LED is solid blue (connection complete).
- The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, and surround speakers.

Soundbar works erratically

After removing the power cord, insert it again.
Try again after initialising the product.
If there is no signal, the Soundbar automatically turns off after a certain period. Turn on the power.

The remote control does not work

Point the remote directly at the soundbar.
Replace the batteries with new ones.

The Soundbar indicator turns solid red

The microphone is turned off. Turn on the microphone.

Sound is not output from the soundbar

The volume of the Soundbar is too low or muted. Adjust the volume.
When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
For the sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer or the surround speakers

• Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

The soundbar will not connect via Bluetooth

When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung
- TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)

Sound drops out when connected via Bluetooth

Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc
If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

The soundbar will not connect to Wi-Fi

Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.

The soundbar does not turn on automatically with the TV

When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First, turn off the TV.

LICENCE

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
The Spotify Software is subject to third-party licenses found here: https://www.spotify.com/connect/third-party-licenses.

To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

IMPORTANT NOTES ABOUT THE SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance.
An administration fee may be charged if either
- an engineer is called out at your request and there is no defect with the product (i.e. where the user manual has not been read).
- you bring the unit to a repair centre and there is no defect with the product (i.e. where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.

SPECIFICATIONS AND GUIDE

Model Name
HW-Q990C
Weight
7.7 kg
Operating Temperature Range
+10 °C to +40 °C
Storage Temperature
-20 °C to +45 °C
Dimensions (W x H x D)
1232.0 x 69.5 x 138.0 mm
Operating Humidity Range
10 % to 80 %, non-condensing
Storage Humidity
5 % to 95 %, non-condensing
AMPLIFIER Rated Output power
(18 W x 4) + (10 W x 2) + (18 W x 2) + (10 W x 1) + (18 W x 6)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS / DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch
Subwoofer Name
PS-WC99B
Weight
11.7 kg
Dimensions (W x H x D)
220.0 x 413.0 x 410.0 mm
AMPLIFIER Rated Output power
200 W
Surround Speaker Name
PS-RC99B (LEFT/RIGHT)
Weight
3.4 kg
Dimensions (W x H x D)
129.5 x 201.3 x 140.4 mm
AMPLIFIER Rated Output power
210 W

NOTE

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
Weight and dimensions are approximate.

Precaution: The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

Overall Standby Power Consumption (W) 7.7 W

Wi-Fi Port deactivation method
Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off. Bluetooth Port deactivation method Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.

Hereby, Samsung declares that this radio equipment complies with Directive 2014/53/EU and the relevant UK statutory requirements. The full text of the declaration of conformity is available at the following internet address: http://www.samsung.com go to Support and enter the model name. This equipment may be operated in all EU countries and the UK. The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated indoors.

WIRELESS DEVICE OUTPUT POWER

RF max transmitter power

100mW at 2.4GHz-2.4835GHz
200mW at 5.15GHz-5.25GHz & 5.47GHz – 5.725GHz
100mW at 5.25GHz-5.35GHz
25mW at 5.725GHz-5.875GHz

[Correct disposal of batteries in this product]

(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment. To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

Correct Disposal of This Product

(Waste Electrical & Electronic Equipment)
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

For information on Samsung’s environmental commitments and product-specific regulatory obligations e.g. REACH, WEEE, and Batteries, visit: www.samsung.com/uk/aboutsamsung/sustainability/environment/our- commitment/data/

Contact SAMSUNG WORLDWIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

Country	Samsung Service Centre (	Web Site
UK	0333 000 0333	www.samsung.com/uk/ support

IRELAND

(EIRE)

| 0818 717100| www.samsung.com/ie/ support
GERMANY| 06196 77 555 77| www.samsung.com/de/ support
FRANCE| 01 48 63 00 00| www.samsung.com/fr/ support
ITALIA| 800-SAMSUNG

(800.7267864)

| www.samsung.com/it/ support
SPAIN| 91 175 00 15| www.samsung.com/es/ support

PORTUGAL

| 210 608 098

Chamada para a rede fixa

national

Dias úteis das 9h às 20h

BELGIUM

|

02-201-24-18

| www.samsung.com/be/ support (Dutch) www.samsung.com/be_fr/ support (French)
NORWAY| 21629099| www.samsung.com/no/ support
DENMARK| 707 019 70| www.samsung.com/dk/ support
FINLAND| 030-6227 515| www.samsung.com/fi/ support
SWEDEN| 0771-400 300| www.samsung.com/se/ support

POLAND

| 801-172-678* lub +48 22

607-93-33*

(opłata według taryfy

operator)

|

http://www.samsung.com/ pl/support/

HUNGARY| 0680SAMSUNG (0680-

726-7864)

| www.samsung.com/hu/ support
AUSTRIA| 0800 72 67 864

(0800-SAMSUNG)

| www.samsung.com/at/ support

SWITZERLAND

|

0800 726 786

| www.samsung.com/ch/ support (German) www.samsung.com/ch_fr/ support (French)
Country| Samsung Service Centre (| Web Site
---|---|---
CZECH| 800 – SAMSUNG

(800-726786)

| www.samsung.com/cz/ support
SLOVAKIA| 0800 – SAMSUNG

(0800-726 786)

Macedonia

številka)

| www.samsung.com/si/ support
SERBIA| 011 321 6899| www.samsung.com/rs/ support
Kosovo| 038 40 30 90| www.samsung.com/support
ALBANIA| 045 620 202| www.samsung.com/al/ support

BULGARIA

| 0800 111 31 – Безплатен за всички оператори

*3000 – Цена на един градски разговор или според тарифата на мобилният оператор 09:00 до 18:00 –

Понеделник до Петък

| www.samsung.com/bg/ support

ROMANIA

| 0800872678 – Apel gratuit

*8000 – Apel tarifat în reţea

Program Call Center Luni – Vineri: 9 AM – 6 PM

|

www.samsung.com/ro/ support

CYPRUS| 8009 4000 only from

landline, toll-free

|

www.samsung.com/gr/ support

GREECE

| 80111-SAMSUNG (80111 726

only from landline

(+30) 210 6897691 from

mobile and landline

LITHUANIA| 8-800-77777| www.samsung.com/lt/ support
LATVIA| 8000-7267| www.samsung.com/lv/ support
ESTONIA| 800-7267| www.samsung.com/ee/ support

AH81-16773F-00
NSPBI01463A-00![SAMSUNG-]HW-Q990C-Wireless-Dolby-ATMOS-Soundbar-fig- (21)](https://manuals.plus/wp-content/uploads/2023/10/SAMSUNG-HW-Q990C- Wireless-Dolby-ATMOS-Soundbar-fig-21.jpg)