HOPE INDUSTRIAL SYSTEMS HIS-UM15 15 Inch Universal Mount Industrial Monitor User Manual

: June 13, 2024
: HOPE INDUSTRIAL SYSTEMS

Table of Contents

HIS-UM15 15 Inch Universal Mount Industrial Monitor
Product Information:
Safety and Regulatory Information:
FCC Notice:
Hazardous Locations:
- Product Usage Instructions:
Installation Instructions:
Video Settings:
Cleaning Instructions:
Troubleshooting:
Specifications:
Compliances and Certifications:
Warranty Statement:

HIS-UM15 15 Inch Universal Mount Industrial Monitor

Product Information:

The 15 Universal Mount Industrial Monitor, Model No. HIS-UM15-
_ H, is a versatile monitor designed for industrial applications.
It features a robust construction and multiple mounting options,
making it suitable for various environments. The monitor supports
touch screen functionality and offers customizable video settings.
It complies with safety and regulatory standards, ensuring reliable
performance.

Safety and Regulatory Information:

To prevent fire or shock hazard, it is important not to expose
live components to rain or moisture. High voltages are present
inside the unit, so disassembling the unit is not recommended. Seek
assistance from qualified personnel for servicing.
Ensure proper AC power connection to avoid exposure to
dangerously high voltage. Verify all wiring is correctly
connected.
This equipment is not suitable for critical applications that
could pose immediate life-threatening circumstances, such as
nuclear reactor control, aerospace navigation systems, and life
support systems.
For compliance with UL 62368-1, the socket-outlet should be
installed near the equipment and easily accessible.
If using DC supplied units, power the HIS-UM15 unit with a
Listed Power Supply suitable for the application. The power supply
should have outputs at SELV/LPS or Class 2 levels rated
9.6-36.6VDC, with a maximum current of 2.5 A. Do not connect the
equipment directly to a DC Mains source.

FCC Notice:

This product complies with FCC regulations for electromagnetic
interference.

Hazardous Locations:

The monitor is suitable for use in Class I, Division 2, Groups
A, B, C, and D; Class II, Division 2, Groups F and G; Class III; or
non-hazardous locations. Please note that the customer is
responsible for installing the monitor in accordance with the
applicable electrical codes for their location. Wiring and conduit
methods for hazardous locations must be locally inspected and
approved.

For mounting options in hazardous locations, choose only the
CP-CON-xx or CP-BLNK-xx cover plate series for Universal Mount
Monitors.

Product Usage Instructions:

Installation Instructions:

Prepare for Installation:
- Gather all necessary cables and accessories.
- Ensure a suitable location for the monitor installation.
Bench-test Configuration:
- Connect video and power cables to the monitor.
- Set up the touch screen functionality.
Install the Monitor:
- If using pre-assembled workstations, install the cable exit
  cover plate.
- Mount the monitor securely in the desired location.

Video Settings:

To adjust the video settings of the monitor:

Access the Control Panel Buttons located on the monitor.
Navigate through the On-Screen Display (OSD) menus using the
buttons.
Select the Picture Menu to adjust picture-related
settings.
Select the VGA Settings Menu to configure VGA-specific
settings.
Select the Setup Menu for additional configuration
options.

Cleaning Instructions:

Refer to the user manual for detailed cleaning instructions.

Troubleshooting:

If experiencing issues with the video or touch screen
functionality, refer to the troubleshooting section of the user
manual for assistance.

Specifications:

The monitor’s specifications include details on display,
electrical, environmental, video, physical, and functional aspects.
Please refer to the user manual for the complete
specifications.

Compliances and Certifications:

The monitor complies with certain standards and certifications.
Refer to the user manual for detailed information.

Warranty Statement:

Information regarding the warranty coverage and terms can be
found in the user manual.

15″ UNIVERSAL MOUNT INDUSTRIAL MONITOR
REVISION H USER MANUAL
Model No. HIS-UM15- _ H

Table of Contents
Safety and Regulatory Information3 FCC Notice 3 Hazardous Locations 4 Waste Electrical and Electronic Equipment Directive (WEEE) 4
Mechanical Drawings 5 Front View 5 Rear View 5 Side View 6
Installation Instructions 7 Step 1: Prepare for Installation 7 Step 2: Bench- test Configuration 8
Connect Video and Power Cables 8 Connect and Set Up Touch Screen 9 Step 3: Install the Monitor 11 Pre-Assembled Workstations 11 Install Cable Exit Cover Plate11 Mount the Monitor 12
Video Settings15 Setting the Timing Mode 15 Control Panel Buttons 16 On-Screen Display (OSD) Menus 18
Picture Menu 18 VGA Settings Menu 20 Setup Menu 21
Cleaning Instructions24 Troubleshooting 25
Video Troubleshooting 25 Touch Screen Troubleshooting 27 Specifications 28 Display 28 Electrical 28 Environmental 28 Video 29 Physical 29 Functional 30 Compliances and Certifications 30 Warranty Statement31

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Safety and Regulatory Information
Safety and Regulatory Information

! WARNING!
To prevent fire or shock hazard, do not expose live components to rain or moisture. Dangerously high voltages are present inside the unit Do not disassemble the unit. Refer servicing to qualified personnel only. Operator could be exposed to dangerously high voltage if AC power is not connected properly Verify all wiring is properly connected
This equipment is not intended for use in critical applications where its failure to operate would create immediate life threatening circumstances Applications including, but not limited to, nuclear reactor control, aerospace navigation systems and life support systems are not appropriate for this product
To be covered by UL 62368-1, the socket-outlet shall be installed near the equipment and shall be easily accessible
DC Supplied Units only: The HIS-UM15 subject unit is to be powered by a Listed Power Supply suitable for the application with outputs at SELV/LPS or Class 2 levels rated 9.6-36.6VDC, 2.5 A max. The equipment is not intended to connect directly to a DC Mains source
FCC Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the device

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Safety and Regulatory Information
Hazardous Locations
This equipment is suitable for use in Class I, Division 2, Groups A, B, C, and D; Class II, Division 2, Groups F and G; Class III; or non-hazardous locations only
FR: Cet équipement peut être utilisé dans la Classe I, Division 2, Groupes A, B, C et D: Classe II, Division 2, Groupes F et G; et Classe III, endroits hasardeux ou endroits nonhasardeux seulement
WARNING EXPLOSION HAZARD Do not disconnect equipment unless power has been removed or the area is known to be non-hazardous
WARNING EXPLOSION HAZARD Substitution of any components may impair suitability for Class I, II & III, Division 2 Locations
NOTE: Hope Industrial Systems provides wiring and conduit that complies with the U.S. National Electric Code but cannot rate wiring or conduit methods for hazardous locations, as these must be locally inspected and approved The customer must install their hazardous location rated monitor in accordance with the applicable electrical codes for their location
YB, PED4X4, and FPED series are not approved for routing internal cables in Class II or
III locations. If these mounting options are desired, customer must route cables outside of
pedestal Choose only CP-CON-xx or CP-BLNK-xx cover plate series for Universal Mount Monitors for hazardous locations
HAZ Any steps marked with this symbol are required to ensure compliance with Class I, LOC II, III, Division 2 Hazardous Location requirements
Waste Electrical and Electronic Equipment Directive (WEEE)
The following information is only for EU-member states and the UK:
The mark shown to the right indicates compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE 2) amending Directive 2002/96/ EC The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
The European Union WEEE Regulations of 2014 require producers of electrical and electronic equipment to finance the takeback of WEEE resulting from products that we place on the market. Hope Industrial Systems will take back WEEE, free of charge, when purchased directly from us Please contact support for details

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Front View

Mechanical Drawings
416.6 mm (16.40″) 307.8 mm (12.12″)

330.2 mm (13.00″)
231.6 mm (9.12″)

Mechanical Drawings

Rear View

416.6 mm (16.40″)

330.2 mm (13.00″)

CABLE ENTRY

98.8 mm (3.89″)

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Mechanical Drawings
Side View
165.2 mm (6.50″)
KVM EXTENDER (optional)

63.6 mm (2.50″) 33.9 mm (1.34″)
Side Mounting Holes 1/4″-20 Internal Thread
x 0.625″ Deep

116.8 mm (4.60″)
168.8 mm (6.65″)

KEYBOARD (optional)

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Installation Instructions
Step 1: Prepare for Installation

Installation Instructions

IMPORTANT!
Perform the following steps BEFORE installation of the monitor.

1 Ensure that sufficient power is available and a readily accessible disconnect device is incorporated in the building installation wiring.

2 Ensure that sufficient space is available to allow for proper air flow around the enclosure

3 Ensure that the air temperature around the unit (top and bottom) will not exceed the rated specifications of the unit.

!

f The maximum rated temperature for the HIS-UM15 is 50°C (122°F).

f Remember that even though this product is designed to operate at
50°C, the life span of any electronic device is shortened when it is consistently operated at high temperatures. Therefore, it is wise to take steps to keep the temperature of the ambient air around the unit as low as possible

4 Ensure that the ambient humidity of the air around the unit does not exceed the specifications of the unit.

f The maximum rated humidity for the HIS-UM15 is 90% non-condensing

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Installation Instructions
Step 2: Bench-test Configuration
Make sure everything works before installing into the production environment.
TIP! If using a KVM extender, please refer to the installation instructions included with the KVM extender module. It is particularly important to bench- test the full configuration prior to final installation. This will help to identify and troubleshoot any system issues while configuration changes may still be easily made.

Connect Video and Power Cables
The cable ports are located on the rear of the monitor
Video Connection The HIS-UM15 supports digital signals (DVI, HDMI, DisplayPort) through its DVI-I port and analog signals (VGA, RGB) through its VGA port. RGB (BNC, RCA), HDMI, and DisplayPort video sources require additional adapters
After selecting the appropriate interface, connect one end of your video cable to the input port
on the rear of the monitor Secure the screw locks to ensure adequate strain relief Connect the other end to the appropriate port on your host computer or other video source
HAZ NOTE: If this step is not performed, the product will not comply with Class I, LOC II, III, Division 2 Hazardous Location requirements.

TIP! To avoid incompatibility issues, use only certified video adapters available from Hope Industrial Systems. Many 3rd-party signal adapters are known to cause signaling issues

Power Connection The HIS-UM15 is available with either AC or DC power input
AC power input models accept 100 to 240 VAC, 1.5/0.75 A, 60/50 Hz. Loosen the retaining clip for the power cable on the rear of the monitor Connect the AC power cable to the power input

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Installation Instructions
port on the monitor then retighten the retaining clip. Connect the other end into a nearby outlet. HAZ NOTE: If the retaining clip screw is not tightened, the product will not LOC comply with Class I, II, III, Division 2 Hazardous Location requirements.
DC power input models accept 96 to 366 VDC, 25 to 065 A, Class 2 or SELV/LPS
1 With main power disconnected, hook up incoming power wires to the DC input terminal blocks according to the label markings. Securely tighten terminal block screws.
2 Plug the connector into the unit and secure by tightening the two side screws
HAZ NOTE: If steps 1 and 2 are not performed, the LOC product will not comply with Class I, II, III,
Division 2 Hazardous Location requirements.
Connect and Set Up Touch Screen
Applies to touch screen monitors only Instructions below apply to Windows systems
Contact Hope Industrial Systems if you require a CD-ROM with documentation and touch screen drivers. For a full list of downloadable drivers, please check the following address:
https://wwwHopeIndustrialcom/support/drivers/

IMPORTANT!
If you will be using a USB connection, install the touch screen driver first, and then connect the USB cable. If you will be using a Serial connection, connect the Serial cable first, and then install the touch screen driver

All touch screen models include both USB and Serial (RS-232) ports for touch screen operation, but only one of these should be connected to the computer When both ports are available on the computer, USB is preferred

Installing the Driver: USB Connections 1 Do not plug the USB connection into the computer until the driver installation is

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Installation Instructions
complete If the USB connection has already been made, disconnect at this point
2 Download the appropriate driver for your operating system from the address listed above Click to “Run” the software when prompted
3 Follow the on screen prompts to complete the driver installation
4 Once the driver has been successfully installed, the USB connection can be made by inserting the connector through the monitor’s integrated cable retention bracket and into the USB port Connect the other end to the USB port on the host computer
5 Proceed with Calibration (below) Note: detailed and up-to-date USB driver installation instructions can be found at the following address:

Installing and Calibrating your Hope Industrial Touch Screen

Installing the Driver: Serial (RS-232) Connections Serial Connections must be made before installing the driver.
1 Connect one end of the Serial cable to the Serial input port on the rear of the monitor Connect the other end to the Serial port on the host computer. Tighten the screw locks on the cable connectors to ensure adequate strain relief HAZ NOTE: If this step is not performed, the product will not comply with LOC Class I, II, III, Division 2 Hazardous Location requirements.
2 Download the appropriate driver for your operating system from the address listed above Click to “Run” the software when prompted Follow the on screen prompts to complete the driver installation
3 Proceed with Calibration (below)
Calibrate the Touch Screen Once the driver has finished installing, you are ready to calibrate the touch screen.
Open the Windows Control Panel and ensure the “View by” option is set to “Small icons” in the top right of the window. Click the Elo icon to open the Elo Touchscreen utility
Under the “General” tab, click the “Align” button to start the calibration routine.

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Installation Instructions
Step 3: Install the Monitor
Once you have completed the full bench-test configuration and confirmed that all components are working properly, you are ready for final installation and mounting of the monitor.
! WARNING!
Hope Industrial will not assume liability for damage to internal electronics due to improper installation Contact Hope Industrial if you need additional assistance
Pre-Assembled Workstations
If you purchased a pre-assembled workstation, most of the assembly has already been performed for you For your reference, complete installation instructions are shipped with the workstation should you need to disassemble or reassemble it for any reason They may also be found on our website at the following address:
https://wwwHopeIndustrialcom/docs/99108
Install Cable Exit Cover Plate
Installation instructions vary slightly depending on the Cable Exit Cover Plate you ordered. Complete installation instructions are shipped with each Cover Plate configuration and may also be found on our website at the following addresses:
Conduit Cable Exit (CP-CON Series): https://wwwHopeIndustrialcom/docs/99075
Pilot Hole Cover Plate (CP-BLNK Series): https://wwwHopeIndustrialcom/docs/99077
Compression Gland (CP-GL Series): https://wwwHopeIndustrialcom/docs/99033
Compression Gland (CP-RG Series): CP-RG1: https://wwwHopeIndustrialcom/docs/99071 CP-RG2: https://wwwHopeIndustrialcouk/docs/99120

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Installation Instructions
Mount the Monitor
Hope Industrial Systems offers a variety of mounting options for your Universal Mount Monitor. Individual installation instructions are shipped with the following products and may also be found on our website at the addresses listed below
Heavy Industrial Yoke Mounts The standard yoke may be used alone, with our benchtop mounting kit for through-surface cable routing, or with our Pedestal Mount for free-standing applications. Complete installation instructions are shipped with the following products and may also be found on our website at the following addresses:
Yoke Mounting Hardware: https://wwwHopeIndustrialcom/docs/99025
YB-N12-KIT (for YB -BLK-N12 Series): https://wwwHopeIndustrialcom/docs/99026
Yoke and Benchtop Mounting Kit (for YB Series): https://wwwHopeIndustrialcom/docs/99027
Heavy Industrial Pedestal Mounts Our Yoke and Pedestal Mount allows full range of pan and tilt motion. Complete installation instructions are shipped with the following products and may also be found on our website at the following addresses:
Yoke Mounting Hardware: https://wwwHopeIndustrialcom/docs/99025
YB-N12-KIT (for YB -BLK-N12 Series): https://wwwHopeIndustrialcom/docs/99026
Yoke and Benchtop/Pedestal Mounting Kit (for YB and PED4X4 Series): https://wwwHopeIndustrialcom/docs/99027

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Heavy Industrial Arm Mounts Our wall arm mounting options range from solid wall yoke to fully articulating arms. Complete installation instructions are shipped with the following products and may also be found on our website at the following addresses:
Wall Mount Arms (for YA -15 and YA -24 Series): https://wwwHopeIndustrialcom/docs/99090
Wall Yoke (for YW -07 Series): https://wwwHopeIndustrialcom/docs/99091
VESA Radial Arm The VESA Radial Arm Mount is designed to suspend our Universal Mount Monitors above a working area.
VESA Wall Mount Bracket The VESA Wall Mount Bracket allows simple, effective mounting of our Universal Mount Monitors to any vertical surface
VESA Benchtop Stand The VESA Benchtop Stand allows easy, stable positioning of our Universal Mount Monitors on any flat surface.

Installation Instructions

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Installation Instructions
All Hope Industrial Universal Mount Monitors come standard with a 100 mm square VESA mounting pattern with M4 threads. Below is the VESA mounting diagram for Hope Industrial Universal Mount Monitors. Detailed installation instructions for specific VESA mounting options are shipped with the product and may also be found on our website at the following address:
https://wwwHopeIndustrialcom/docs/99034

IMPORTANT!
If using VESA mounting screws not supplied by Hope Industrial Systems, ensure they do not intrude into the enclosure more than 12.7 mm (0.5″).

VESA MOUNTING PATTERN
(100 mm x 100 mm)
MOUNTING PLATE

UNIVERSAL MOUNT MONITOR

M4 SCREWS
NYLON WASHERS

RUBBER WASHERS

KEYBOARD (OPTIONAL)

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Video Settings

Setting the Timing Mode
Setting the timing mode of your computer graphics adapter (or other video source) is important for maximizing the quality of the screen image and for minimizing eye strain. The timing mode consists of the resolution (e.g. 1024 x 768) and refresh rate (or vertical frequency; e.g. 60 Hz). After setting the timing mode, use the On-Screen Display (OSD) controls to adjust the screen image.
TIP!
For the best picture quality, set your computer graphics adapter timing mode to:
VESA 1024 x 768 @ 60 Hz
Please refer to the computer graphics adapter manufacturer’s manual for instructions on setting the resolution and timing mode. In Microsoft Windows, these settings may be found at the following location:
f 2000, XP: Control Panel > Display > Settings
f Vista: Control Panel > Personalization > Display Settings
f Windows 7, 8: Control Panel > Appearance and Personalization > Adjust Screen Resolution
f Windows 10, 11: Start > Settings > System > Display

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Video Settings
Control Panel Buttons
Use the control panel buttons located on the back of the monitor to display and adjust various settings on the On-Screen Display (OSD) menu.
CONTROL PANEL
BUTTONS

1 To open the OSD menu, press the Menu button NOTE: All OSD menus and adjustments screens disappear automatically after 60 seconds. This is adjustable through the OSD Time out setting in the Setup menu
2 To navigate through the main OSD menu, press the left [] or right [] button.
3 To select a control to adjust, press the Select [ SEL ] button to navigate down through the menu
4 To adjust a selected control, press the left [] or right [] button, or press the right [] button to open the submenu for a selected control.
5 To return to the main OSD menu, press the Menu button
6 To exit the OSD menu, press the Menu button

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Button

Control Power

Functions Turns the monitor on and off.

Video Settings

Power Indicator Light
Right / Up / Input Source
Left / Down / Brightness Adjust
Select / Navigate Down
Menu

· LED lit green power is ON · LED not lit or lit red power is OFF · LED lit orange monitor is in Standby mode · LED flashing green monitor is searching for display
source
When the OSD menu IS NOT displayed: · Shortcut to select input source
When the OSD menu IS displayed: · Navigates right in the main OSD menu. · Displays the submenu for the selected control · Increases adjustments for the selected control.
When the OSD menu IS NOT displayed: · Shortcut to Brightness adjustment.
When the OSD menu IS displayed: · Navigates left in the main OSD menu. · Decreases adjustments for the selected control.
When the OSD menu IS NOT displayed: · Shortcut to Auto setup function
When the OSD menu IS displayed: · Navigates down through the OSD menu.
· Opens the OSD menu · Exits the submenu · Exits the OSD menu

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Video Settings

On-Screen Display (OSD) Menus
To open the OSD menu, press the Menu button once

Main Menu Picture VGA Settings Setup

Description
Includes the Contrast, Brightness, Sharpness, and Color functions
Includes the Timing, Auto setup, H total, V position, H position, and Phase functions
Includes the Inputs, OSD, Info, Reset to factory defaults, Source scan, and Advanced Setup functions

Picture Menu
The Picture menu includes the Contrast, Brightness, Sharpness, and Color functions.

Picture Menu Contrast Brightness
Sharpness

Description
Adjusts the difference between the image background (black level) and the foreground (white level).
· Adjusts the background black level of the screen image. · This feature may also be accessed by pressing the left [] button outside of the OSD menu
Adjusts the clarity of the screen to make the image sharper or softer

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Video Settings
Color Menu The Color submenu in the Picture menu includes the Auto color, Theme mode, Gamma, Color balance, and User color functions

Color Menu Auto color
Theme mode
Gamma

Description
Auto color is an auto adjust routine to compensate, for example, analog signal level drops on long VGA cables. It needs an input signal with a picture with black and full color content (white, red, blue, green). Please contact our support team for further details
NOTE: The Auto color function is only available when using the analog VGA connector.
Allows the user to select from three image modes for different usage, as well as the default “Off” setting: · Multimedia optimizes the screen for multimedia
applications, such as video playback
· Desktop optimizes the screen for desktop applications · Gaming optimizes the screen for gaming applications.
Adjusts the gamma value from 0 to 7. High gamma values display whitish images and low gamma values display high contrast images.

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Video Settings
Color Menu Color balance

Description
Provides several color adjustment modes, including preset color temperatures and a User color mode that allows individual adjustment of Red, Green, and Blue. The factory default setting for this product is Normal
· User color allows individual adjustment of Red, Green, and Blue
· Warm adds red to the screen for warmer white and richer red
· Normal is the factory default setting. · Cold adds blue to the screen image for cooler white.

VGA Settings Menu
The VGA Settings menu includes the Timing, Auto setup, H total, V position, H position, and Phase functions

VGA Settings Menu Timing
Auto setup

Description
Displays the timing mode (video signal input) coming from the graphics card in the computer.
· Automatically sizes, centers, and fine tunes the video signal to eliminate waviness and distortion
· This feature may also be accessed by pressing the Select [ SEL ] button outside of the OSD menu.

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VGA Settings Menu H total
V position (Vertical Position) H position (Horizontal Position) Phase

Video Settings
Description Allows the user to fine tune the horizontal timing by increasing or decreasing the total horizontal pixels. H total affects how the image is stretched horizontally. Moves the screen image up and down.
Moves the screen image left and right.
Adjusts the focus of the screen image. Allows the user to remove any horizontal noise and sharpen the image of characters

Setup Menu
The Setup menu includes the Inputs, OSD, Info, Reset to factory defaults, Source scan, and Advanced Setup functions

Setup Menu Inputs

Description
· Allows the user to select between VGA and DVI input · This feature may also be accessed by pressing the right [] button outside of the OSD menu

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Video Settings
Setup Menu OSD

Description
The OSD submenu provides several adjustments for the OSD menu settings.

· Time out sets the length of time (in seconds) the OSD screen is displayed. For example, with a “60” setting, if a control is not pushed within 60 seconds, the display screen disappears
· Transparency adjusts the level of transparency of the OSD menu against the background.
· Language allows the user to choose the language used in the menus and control screens
· Rotation allows the user to rotate the OSD by 0°, 90°, 180°, or 270°. A “Mirrored” setting is also available, which is a horizontal reflection of the OSD.
· OSD Position allows the user to move the OSD by its x Position or y Position
· Show Logo allows the user to disable the power-on splash screen

Info

Displays the monitor’s Software, Software Revision, Timing

mode, and Mode ID

Reset to factory defaults

Returns adjustments made to the following functions back to factory default settings: Contrast, Brightness, Sharpness, Theme mode, Gamma, Color balance, User color, H total, V
position, H position, Phase (at some resolutions only), Source
scan

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Setup Menu Source scan
Advanced Setup

Video Settings
Description
Allows the user to turn source scan “On” or “Off.” When Source scan is enabled and there is no active video signal present, the display will cycle through video connections until a video source is detected
The Advanced Setup submenu contains two additional settings: · Smart ISP flashes the video board firmware. Do not
activate without assistance from Hope Industrial technical support
· CVT Mode set to “On” (the default setting) will force the display to only render VESA CVT (Coordinated Video Timings) standard signals. When set to “Off” the display will use its entire internal lookup table when syncing to an incoming video signal. CVT Mode should only be set to “Off” as a troubleshooting step if the display is having trouble syncing to an analog video signal.

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Cleaning Instructions

! CAUTION!
DO NOT USE ABRASIVE MATERIALS, SUCH AS PAPER TOWELS OR DIRTY SHOP RAGS, ON THE DISPLAY AS IT WILL SCRATCH THE PROTECTIVE COATING. ALWAYS USE A SOFT CLOTH, PREFERABLY MADE OF COTTON.
All displays may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content. Vinegar or ammonia will not hurt the screen.
The anti-reflective coatings on glass window-equipped displays are physically part of the surface of the glass and resist degradation.

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Troubleshooting
Video Troubleshooting

Troubleshooting

IMPORTANT!
If using a KVM extender, first try to resolve any problems using the solutions listed below. If the problem still exists, try bypassing the KVM extender. If this fixes the problem and allows the monitor to work properly, then the KVM extender is the source of the problem Please refer to the troubleshooting section of the KVM extender manual or contact Hope Industrial Systems for additional assistance.

Symptom

Causes

Solutions

No image on the screen and control’s Power Indicator light is not lit

Power cable is not plugged in.

· Check power connections at the monitor and power source
· For DC models, check the connector polarity and ensure input voltage is 9.6 to 36.6 VDC.

No image on the screen and control’s Power Indicator light is lit solid red

Monitor is not powered on

Press the Power button on the monitor for 1-2 seconds to turn the monitor on and make sure the Power Indicator light is lit green.

No image on the
screen and control’s
Power Indicator light is blinking orange or blinking green

Video cable is not plugged in correctly
PC is in Power Saving mode

Check the video cable connection at the monitor, PC, and/or KVM extender
Power Saving mode can usually be exited by moving the mouse or pressing a key on the keyboard.

PC is not sending signal.
Analog/VGA signal is not a standard CVT signal (this does not apply to digital signals).

Connect PC to another known working monitor to check the PC source signal.
Disable the “CVT Mode” function in the OSD’s “Setup > Advanced Setup” menu This allows the monitor to use the controller board’s internal mode table to display signal.

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Troubleshooting

Symptom

Causes

Solutions

“Scanning Ports / No Signal” message box and no image on the
screen

Video cable is not plugged in correctly
PC is not powered on
PC is not sending signal.

Check the video cable connection at the monitor, PC, and/or KVM extender
Ensure PC is powered on
Connect PC to another known working monitor to check the PC source signal.

“VGA / Out of Range” or “DVI / Out of Range” message box and no image on the screen

The source signal exceeds the maximum resolution and/or refresh rate that the monitor can handle ( > 1024 x 768 resolution or > 75 Hz refresh rate)

Adjust the computer settings to the monitor’s native resolution:
1024 x 768 @ 60 Hz

Incorrectly displayed or partial image on the screen

Analog/VGA signal in use and monitor has not been
adjusted correctly for the source signal.

· Activate the “Auto setup” function in the OSD’s “VGA Settings” menu. This function may also be activated by pressing the Select [ SEL ] button outside of the OSD menu
· Fine tune the picture by manually adjusting the image using the settings in the OSD’s “VGA Settings” menu.

Analog/VGA signal is not a standard CVT signal (this does not apply to digital signals).

Disable the “CVT Mode” function in
the OSD’s “Setup > Advanced Setup” menu This allows the monitor to use
the controller board’s internal mode table to display signal.

Wrong or abnormal colors (white is not white)

Monitor color settings are incorrectly adjusted.

Reset monitor to the default settings by activating “Reset to factory defaults” function in the OSD’s “Setup” menu.

Video cable is not securely If any colors (red, green, or blue) are

connected

missing, check the video cable to make

sure it is securely connected

Video cable is bad

Ensure no loose or broken pins in the cable connector Shorts in cable could also cause improper image to display.

Screen image is dim

Brightness and/or contrast settings are not set properly

Adjust the monitor’s brightness and/or contrast settings in the OSD’s “Picture” menu

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Troubleshooting
Touch Screen Troubleshooting
Applies to touch screen monitors only To be sure that you have the most current driver, please check the following Internet address:
https://wwwHopeIndustrialcom/support/drivers/

Symptom

Causes

Solutions

No response when touching the touch screen

Touch screen cable is not plugged in correctly.
USB cable length exceeds 5 meters

Make sure either the USB or Serial touch screen cable is securely connected to the monitor and PC Do not connect both
USB cables have a 5 meter limitation Exceeding this length may cause connection issues without the use of a USB or KVM extender device Please contact Hope Industrial support for extension options

Serial connection in use, but touch screen driver has not been installed

With a Serial connection, no touch will be detected until the touch screen driver is installed. See section “Installing the Driver: Serial (RS-232) Connections” above

Serial connection in use, but connection to computer is not using the same port for which the touch screen driver is installed

The Serial cable must be connected to the computer’s COM port prior to driver installation to allow touch screen detection
and association with the correct COM port. To fix, uninstall the driver, reboot the computer, then follow instructions in section “Installing the Driver: Serial (RS-232) Connections” above Be sure to connect the touch screen serial port before installing the driver

The screen
responds to touch, but does not follow my finger

Touch screen driver has not been installed and the touch screen has not been calibrated
Touch screen driver has been installed, but the touch screen has not been calibrated

Follow instructions for driver installation and calibration in section “Connect and Set Up Touch Screen” above
Follow instructions for calibration in section “Calibrate the Touch Screen” above

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Specifications

Display
Type Size Image Size (W x H) Native Resolution Minimum Resolution Pixel Pitch Number of Colors Brightness (white) Viewing Angle (Hori/Vert) Contrast Ratio (typical) Backlight (typical)

Thin-film transistor (TFT) Active Matrix Liquid Crystal 15″ diagonal 304 mm x 228 mm (120″ x 90″) XGA (1024 x 768, 4:3 aspect ratio) 640 x 400 0297 mm x 0297 mm 167 million 400 nits (cd/m2) 170° / 170° 1500:1 LED; 60,000 hour brightness half-life

Electrical
Monitor Input
Power Consumption Power Consumption (Standby mode)

· AC power models 100 to 240 VAC, 15/075 A, 60/50 Hz
· DC power models 96 to 366 VDC, 25 to 065 A, Class 2 or SELV/LPS
~ 168 W < 4 W

Environmental

Operating Temperature 0° to 50°C (32° to 122°F)

Storage Temperature

-20° to 60°C (-4° to 140°F)

Humidity

20% to 90% non-condensing

Operating Shock

15 g, 6 msec, half-sine

Operating Vibration (sine) 1.0g, swept sine 9 500 Hz

Transport Vibration (random)

0.1g2 / Hz, 10 200 Hz 0.03g2 / Hz, 200 2000 Hz

Altitude

· Operating: up to 10,000 feet

· Non-operating: up to 40,000 feet

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Specifications

Video
Input Connectors
Input Signal Formats
Horizontal Scan Vertical Scan Common Supported Video Signal Formats (not a complete list)
Response Time (typical)

· HD-15, DVI-I
· Optional adapters are available for other connection types (contact Hope Industrial Systems for details)
· RGB Analog video, 0.7 Vp-p, 75 Ohms Compatible sync modes: Separate H/V sync, Composite sync, Sync on Green
· DVI

NOTE: NTSC/PAL composite input available (call for details)

31 73 kHz

50 75 Hz

· 1024 x 768 @ 50, 60, 70, 72, 75 Hz
· 848 x 480 @ 60 Hz
· 800 x 600 @ 56, 60, 72, 75 Hz
· 800 x 480 @ 60 Hz

· 720 x 480 @ 60 Hz · 720 x 400 @ 70 Hz · 640 x 480 @ 60, 67, 72, 75
Hz · 640 x 400 @ 70 Hz

35 ms

Physical
Enclosure Type Enclosure Rating
Enclosure Dimensions (W x H x D) Net Weight Shipping Weight

Self-contained enclosure Built to IP22 standards · NEMA/UL Type 2 (Black Powder-Coated or Stainless Steel)
Built to IP65/IP66 standards · NEMA/UL Type 12/4 (Black Powder-Coated Steel) · NEMA/UL Type 12/4/4X (Stainless Steel) 4166 mm x 3302 mm x 739 mm (164″ x 130″ x 29″)
· Black Powder-Coated Steel model 5.9 kg (13 lbs.) · Stainless Steel model 7.26 kg (16 lbs.) · Black Powder-Coated Steel model 7.26 kg (16 lbs.) · Stainless Steel model 8.62 kg (19 lbs.)

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Specifications

Functional
Control Panel Buttons
On-Screen Display (OSD) Menus
Touch Screen Option

Power, (Right / Up / Input Source), (Left / Down / Brightness Adjustment), SEL (Navigate Down / Auto setup), Menu
Contrast, Brightness, Sharpness, Color, Timing, Auto setup, H total, V position, H position, Phase, Inputs, OSD, Info, Reset to factory defaults, Source scan, Advanced Setup
5-wire single-touch resistive sensor; Serial (RS-232) and USB interface to host computer

Compliances and Certifications

Electrical

· UL/EN/IEC62368-1, UL Listed (File No E212889)

· FCC Class A

· CAN ICES-3A/NMB-3A Issue 07

· CE

· UKCA

· NOM (Registration No. NOM-019-SCFI-1998)

Environmental
Enclosure Hazardous Location

NOTE: DC power must use shielded DC input cable · IEC 60721-3 (Reliability)
· WEEE
· Unique Identifier Number (France): FR041915_050NLX · WEEE Registration Number (Germany): DE 78623714 · WEEE Registration Number (Ireland): IE03575W · WEEE Registration Number (Italy): IT21120000013548 · WEEE Registration Number (Spain): 7947 · WEEE Registration Number (UK): WEE/DJ1859ZX UL 50E (File No E212889) UL Rated for Hazardous Locations: ITE Listed for Class I, Division 2 for Groups A, B, C, and D; Class II, Division 2 for Groups F and G; Class III; Temp Code T4A (File No E334953) per ANSI/ISA-121201-2015 and CAN/CSA C222 No 213-15

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Warranty Statement
Warranty Statement
Who is Covered? This warranty covers the purchaser of this product only and is not transferable without our written consent
What Does This Warranty Cover and What is the Period of Coverage? We warrant this product to be free from defects in material and workmanship, subject to the conditions set forth below. The warranty remains in force for a five year period beginning on the date we invoice you. If Hope Industrial Systems repairs or replaces a product under warranty, its warranty term is not extended, but the repair itself is warranted for 90 days
What Will We Do to Correct Problems? We will repair or replace (at our sole option) any part of the unit which proves to be defective Replacement parts may be new or refurbished and will meet the same specifications of the original parts or unit. For orders sold through our U.S. operations, at our expense we will return the product to any location within the U.S.A. via the shipping method of our choice. Shipping fees for products returned to customers outside the U.S.A. are the responsibility of the customer. For products originally sold through Hope Industrial U.K., return shipping to and from Hope Industrial repair facilities and any EU member country (except Croatia, Cyprus, and Malta) will be provided using a pre-paid UPS shipping label sent via email.
How Do You Get Service? In order to receive warranty service you must get prior approval from Hope Industrial Systems. To request warranty service you can contact our customer service representatives If we determine that warranty service is needed we will give you a Return Material Authorization (RMA) number. This RMA number must be conspicuously marked on the outside of the shipping box. Hope Industrial Systems will not accept shipments not accompanied by the RMA number Except where otherwise noted, you must ship or deliver the product to Hope Industrial Systems Freight prepaid.
What Does This Warranty Not Cover? This warranty does not cover equipment which has been damaged due to misuse, abuse or accident such as: operating the equipment outside of published specifications; exposure to chemicals or gases not covered by specified IP/NEMA standards; displaying fixed images for long periods of time resulting in afterimage effects; improper or unauthorized repair by anyone other than Hope Industrial Systems or a service agency authorized by Hope Industrial Systems to perform such repairs; fire, flood, “acts of God”, or other contingencies beyond the control of Hope Industrial Systems.
Hope Industrial Systems’ responsibility for malfunctions and defects in hardware is limited to repair and replacement as set forth in this warranty statement Hope Industrial Systems shall not be liable for direct, indirect, incidental, consequential, or other types of damages resulting from the use of any Hope Industrial Systems product other than the liability stated above These warranties are in lieu of all other warranties express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages so the above exclusions or limitations may not apply to you. You are cautioned that the performance of this product can be affected by many factors, such as system configuration, software, application, and operator control of the system. It is your responsibility to determine suitability of this product for your purpose and application

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Hope Industrial Systems, Inc.

US / International
1325 Northmeadow Parkway, Suite 100 Roswell, GA 30076 United States
Toll Free: 877-762-9790 | International: +1 678-762-9790 | Fax: +1 678-762-9789
Sales and Customer Service: sales@HopeIndustrial.com Support and Returns: support@HopeIndustrial.com
Accounting Department: accounting@HopeIndustrial.com
www.HopeIndustrial.com

EU Authorized Representative: Falcons Logistics B.V. Hoeksteen 26 F 2132 MS Hoofddorp Netherlands
HopeIndustrial.eu
Phone: +31 20 241 0853
Sales: sales@HopeIndustrial.eu Support: support@HopeIndustrial.eu Accounting: accounting@HopeIndustrial.eu

United Kingdom Authorized Representative: Falcon AR Services UK LTD Lynton House 7-12 Tavistock Square WC1H 9LT London United Kingdom
HopeIndustrial.co.uk
Phone: +44 (0) 20 7193 2618
Sales: sales@HopeIndustrial.co.uk Support: support@HopeIndustrial.co.uk Accounting: accounting@HopeIndustrial.co.uk

France Phone: +33 8 05 08 05 19
HopeIndustrial.fr
Spain Phone: +34 91 1438229
HopeIndustrial.es

Germany Phone: +49 800 001 0486
HopeIndustrial.de

Italy Phone: +39 80 0740414
HopeIndustrial.it
Mexico Phone: +52 800 9531935
HopeIndustrial.mx

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UM15H User Manual, 99142B, August 2023