AT T DEFINITY 7406 Plus Voice Terminal User Guide
- June 13, 2024
- AT&T
Table of Contents
DEFINITY 7406 Plus Voice Terminal
Product Information: AT&T System 85 7406 Plus Voice
Terminal
The AT&T System 85 7406 Plus Voice Terminal is a
communication device designed to handle incoming and outgoing calls
efficiently. It is equipped with various features to enhance your
communication experience, including voice features and display
features. The terminal is compatible with inductively coupled
hearing aids prescribed by the Federal Communication Commission
(FCC).
Product Usage Instructions
-
Handset: The handset is used for placing and answering
calls. Lift the handset (go off-hook) before using any
feature. -
Call appearances/feature buttons: These 5 buttons handle
incoming and outgoing calls. Each button is labeled with an
extension number and has a red in-use light to indicate an active
line. The green status light next to each button indicates an
active line or feature. -
Display: The 2-line, 24-character display shows
information related to calls and features. -
Speakerphone/headset adapter jack: Located at the back
of the terminal, this jack allows you to connect an external
speakerphone or a headset adapter to the voice terminal. -
Line jack: Also located at the back of the terminal,
this jack is used to connect a line cord to the voice
terminal. -
Speaker/Reset Spkr button: This button is used to access
the speaker or the built-in speakerphone and microphone
combination. Pressing -Select- and Speaker-Reset Spkr initiates an
acoustic test of the environment, optimizing speakerphone
performance. -
Mute button: Pressing this button mutes the audio during
a call. -
Two-level feature buttons (with lights): These buttons
provide access to the speaker or the built-in speakerphone and
microphone combination.
Refer to the user manual for detailed instructions on using
specific voice features, such as abbreviated dialing, automatic
callback, bridging, call coverage, call forwarding, call park, call
pickup, conference, drop, hold, intercom, last number dialed, leave
word calling, message, priority calling, reset speakerphone, select
button, select ring and ringer volume, self-test, send all calls,
speaker, speakerphone, terminal busy indication, and transfer.
The display features include date/time display, inspecting
messages, message retrieval, normal display mode, and timer
display. The manual also provides information on tones and their
meanings, key words to know, and quick-reference lists.
AT& T
DEFINITY ® Communications System Generic 2
and System 85 7406 Plus Voice Terminal User’s Guide
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: Order:
AT&T Customer Information Center 2855 North Franklin Road P. O. Box 19901
Indianapolis, IN 46219 1-800-432-6600,
In Canada: 1-800-255-1242
Document No. 555-104-741 Issue 1, January 1991
For more information about AT&T documents, see Business Communications Systems Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY This equipment is compatible with the inductively coupled hearing aids prescribed by the Federal Communication Commission (FCC).
Prepared by AT&T Technical Publications Department Denver, CO 80234
©1991 AT&T All Rights Reserved
Printed in USA
Contents
Your 7406 Plus Voice Terminal
1
A Quick Look at the Features
5
How to Use the Features
9
Voice Features
11
Abbreviated Dialing (AD)
11
Automatic Callback
13
Bridging
14
Call Coverage
14
Call Forwarding — Busy/Don’t Answer
15
Call Forwarding — Follow Me
16
Call Park
16
Call Pickup
17
Conference
18
Drop
18
Hold
19
Intercom (Automatic/Dial)
19
Last Number Dialed
20
Leave Word Calling (LWC)
20
Message
21
Mute
22
Priority Calling
22
Reset Speakerphone
23
Select Button
24
Select Ring and Ringer Volume
25
Self-Test
26
Send All Calls
26
Speaker
27
Speakerphone
29
Terminal Busy Indication
30
Transfer
31
Display Features
32
Date/Time
32
Inspect
33
Message Retrieval
33
Normal
34
Timer
35
Tones and Their Meanings
36
Key Words to Know
37
Quick-Reference Lists
39
i
Your 7406 Plus Voice Terminal
The 7406 Plus voice terminal is available in two models: one with a display
and one without a display. The display adds some functionality, but both
models are designed so that you can conveniently use the features of the AT&T
Definity® Communications System Generic 2 and System 85. The display-equipped
7406 Plus voice terminal is shown and explained on the following pages. Both
models (with display and without display) have the same button layout.
Figure 1. 7406 Plus Voice Terminal (With Display) 1
Starting at the upper left of Figure 1 and continuing clockwise:
- Handset
For placing and answering calls. In most cases, you must lift the handset (go off-hook) before you can use a feature. Also known as the receiver.
- Call appearances/ feature buttons
These 5 buttons may be used to handle incoming and outgoing calls (call appearances), labeled with an extension number. Each has a red in-use light to tell you the line is being used or that this is the line you will get when you lift your handset. The green status light next to each call appearance and feature button tells you the line or feature is being used.
- Display
For showing information (2-line, 24-character display).
- Speakerphone/ headset adapter jack (on back of terminal)
For connecting an external speakerphone or a headset adapter to your voice terminal. Located on the back of your voice terminal, labeled
- Line jack (on back For connecting a line cord to your voice terminal. Located on
of terminal)
the back of your voice terminal, labeled “LINE.”
- Speaker/ Reset Spkr button
- Mute button
- Two-level feature buttons (with lights)
For accessing the speaker or the built-in speakerphone and microphone
combination. When you touch -Select and Speaker-Reset Spkr you hear a series
of tones as the speakerphone performs an acoustic test of the environment and
adjusts the speakerphone to the surrounding environment for optimal
performance. When the tones stop, the speakerphone is ready for use.
Note: Your voice terminal can be set for either the Speaker (listen-only)
feature or the Speakerphone (listen and talk) feature. Check with your System
Manager to see how your Speaker button is to be used.
For turning off the microphone of the built-in speakerphone or the handset so
the other person cannot hear you.
Note: If your voice terminal is set for the Speaker (listenonly) feature,
pressing the Mute button will affect only the handset. When the Speaker
feature is in use, the Mute light will always be on.
These 3 feature buttons access 2 features, one printed on the top half of the
label and one printed on the bottom half of the label. Each has a green light
beside it so that you know when it is active. In order to access the top
feature, press -Select and then the feature button.
2
- Two-level feature buttons
- Volume control button
- Select button
Each of these 6 buttons accesses 2 features, one printed on the top half of
the label and one printed on the bottom half of the label. You can access the
top feature by pressing -Select and then the feature button.
For adjusting the volume of the built-in speakerphone when you are using the
speakerphone and a call is in progress, or for adjusting the volume of the
tone ringer when you are not using the speakerphone.
Can be used in 4 different ways:
-
Used with a 2-level feature button to access the toplabeled feature
2 ) Used with Drop-Test to initiate a self-test of your voice terminal -
Used with Conference-Ring to select your own personalized ring from among 8 available patterns
4 ) Used with Speaker-Reset Spkr to perform an acoustic test of the environment and adjust the speakerphone to the surrounding acoustic environment for optimal performance (for built-in speakerphone option only). -
Transfer button 13) Dial pad
-
Microphone 15) Handset jack 16) Hold button 17) Drop/Test button
-
Conference/Ring button 19) Message light
For transferring a call to another voice terminal.
The standard 12-button pad for dialing phone numbers and accessing features.
The letters “Q” and “Z” have been added to the appropriate dial pad keys for
directory access, and the “5” button on your dial pad has raised bars for
visuallyimpaired users.
For Speakerphone operation. Used when the Speakerphone option is set and
Speaker button is depressed.
For connecting the handset cord to the voice terminal. Located on the back of
your voice terminal, labeled
For putting a call on hold.
For disconnecting from a call or dropping the last party added to a conference
call. When used with -Select you can perform a self-test of your voice
terminal button lights, tone ringer, and display, if you have one.
For setting up conference calls. When used with -Select , you can select a
personalized ringing pattern for your voice terminal.
For indicating when a message has been left for you (steady red light).
3
The following optional modules are compatible with the 7406 Plus voice terminal:
500A Headset Adapter
Provides a dual-purpose switch that turns on the adapter connecting the headset to the voice terminal. Pressing the ON switch is equivalent to going off-hook with the handset, and pressing the OFF switch is equivalent to going on-hook with the handset. Plugs into the speakerphone/headset adapter jack.
7400B Data Module
Provides data capability to the attached DCP voice terminal. It also provides integrated simultaneous voice data communications over standard twisted-pair wiring. Plugs into the line jack.
S101A and S201A Speakerphone
Provides total voice terminal operation without using the handset. Turning on the speakerphone is equivalent to going off-hook when placing or answering a call and turning off the speakerphone is equivalent to going on-hook. A mute switch is provided to temporarily cut off transmission to the distant caller. Plugs into the speakerphone/headset adapter jack.
4
A Quick Look at the Features
Here are brief descriptions of some features, including what each one does and
how you might want to use it. The first features are voice features followed
by display features.
Voice Features
Abbreviated Dialing (AD) Allows you to store selected telephone numbers as 3
or fewer digits for quick and easy dialing. Each number can be a complete or
partial telephone number, an extension number, or a trunk or feature code.
There are 3 possible types of lists — personal, group, and system — and you
can have a total of 3 lists. Numbers on a personal list are programmable by
you; numbers on all other lists are programmable only by the System Manager.
Use this feature as a timesaver for dialing frequently called, lengthy, or
emergency numbers. Note: Check with your System Manager for the types of lists
you have and how many of each.
Automatic Callback Sends you a special 3-burst ring tone indicating that a
previously busy extension is now available. Use to avoid constant redialing
when you want to speak to someone who is frequently busy on the telephone.
Note: You can use this feature only for extensions, not outside numbers.
Bridging Permits you to answer or join calls to someone else’s extension by
pressing a bridged appearance button on your voice terminal. This button can
be any call appearance labeled with another user’s primary extension number,
as assigned to you by your System Manager. Use to assist in handling calls for
a designated co-worker.
Call Coverage Provides automatic redirection of certain calls to your voice
terminal for answering. (Your System Manager determines which calls will be
sent to you.) Use to answer calls for other extensions for whom you provide
coverage. Call Coverage can also automatically redirect your calls when your
voice terminal is busy, you are out of the office, or you have pressed the
Send All Calls button.
Call Forwarding — Busy/Don’t Answer Temporarily forwards all your calls to
another extension or to the attendant if your voice terminal is busy or you do
not answer your calls within a preset number of rings. Use when you want your
calls to be forwarded to a telephone number of your choice.
Call Forwarding — Follow Me Temporarily forwards all your calls to another
extension or to an outside number, depending on your system. Use when you want
your calls to be automatically forwarded to a telephone number of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any
extension. Use when you need to go elsewhere to get information during a call,
or whenever you want to complete a call from a different location. Also, if
the call received is for someone else, use it to hold the call until the
called party can answer from the nearest available voice terminal.
5
Call Pickup Lets you answer a call at your voice terminal for another
extension in your pickup group. Use when you want to handle a call for a group
member who is absent or otherwise unable to answer. Note: You can use this
feature only if you and the called party have been assigned to the same pickup
group by your System Manager.
Conference Allows you to add a third party to a call, so that you can conduct
a 3way conversation. (If you want to conference more than 3 parties, call your
attendant for assistance.) Use to set up time-saving conferences, or to
spontaneously include a third party important to a discussion.
Drop Disconnects from a call without requiring you to hang up the handset or
press the switchhook. Can also be used with the Conference feature to
disconnect the last party added. Use whenever you want to continue using the
handset for another action after ending a call.
Hold Puts a call in a holding state until you can return to it. While a call
is on hold, you can place another call, activate another feature, answer a
waiting call, or leave your voice terminal to do another task. Use when you
have a call that you don’t want to drop, but have to interrupt briefly to do
something else.
Intercom (Automatic/Dial) Gives you quick access to specified voice terminals.
With Automatic Intercom, you can call predetermined persons by pressing a
single feature button. With Dial Intercom, you can call any member of a
predetermined group by pressing a feature button and then dialing the group
member’s 2- or 3-digit code.
Last Number Dialed Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in redialing a busy or
unanswered number. Available with DEFINITY Generic 2 and System 85 R2V4 and
some R2V3 systems. Check with your System Manager to see if the feature is
available in your system.
Leave Word Calling (LWC) Leaves a message for another extension to call you
back. The called party will be able to dial message center, AUDIX, or a
covering user to retrieve a short, standard message that gives your name and
extension, the date and time you called, and the number of times you called.
Use any time you want to have someone call you back; it will help cut down on
repeated call attempts.
Message Lets you know that a caller has left a message for you when the
message light goes on. You can then follow your System Manager’s local message
retrieval procedures to get your message. See the Message Retrieval procedures
under the Display Features heading.
Mute Allows you to turn off the microphone of the speakerphone or the handset
so that the caller cannot hear you.
Priority Calling Allows you to call another extension with a distinctive
3-burst ring to indicate that your call requires immediate attention. Use when
you have important or timely information for someone.
Reset Speakerphone Initiates an acoustic test of the surrounding acoustic
environment by using a sequence of tones. When the tones stop, your
speakerphone has finished adjusting itself for optimal performance. It is now
ready for use. Use whenever you move your voice terminal to a different
location (even in the same room), or whenever the light next to Speaker-Reset
Spkr is fluttering.
6
Select Button Used in any of 4 different ways: 1) When used with a feature
button, you can access the top-labeled feature on two-
level buttons. Use whenever you need to access one of these top-labeled
features. 2) When used with Drop-Test you can perform a self-test of your
voice terminal’s
lights, ringer, and display. 3) When used with Conference-Ring you can select
your own personalized ring from among
8 available patterns. Use to distinguish your ring from that of other nearby
voice terminals. 4) When used with Speaker-Reset Spkr the built-in
speakerphone performs a test of the surrounding acoustic environment to
provide optimal speakerphone performance. Use whenever you move your voice
terminal to a different location (even in the same room), when the voice
terminal is unplugged, or when there has been a power failure. When any of
these three things happen, the light on this button will flutter to notify you
that the sound level and quality needs to be reset.
Self-Test Allows you to test the operation of the lights, ringer, and display
of your voice terminal.
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or
receptionist). Use when you will be away from your desk for awhile, or when
you do not want to be interrupted by telephone calls.
Speaker In the listen-only mode, allows you to place calls or access other
voice features without lifting the handset when speaker is off. However, in
order to speak to the other party, you must lift the handset. Use with
features that require listening only, such as on-hook dialing, monitoring
calls on hold, and retrieving messages.
Note: Your voice terminal has either the Speaker (listen-only) or the
Speakerphone function. In either case, you will have simply a Speaker-Reset
Spkr button. Check with the System Manager.
Speakerphone Allows you to place and answer calls or access other voice
features without lifting the handset. When used with Select , the built-in
speakerphone performs a test of the surrounding acoustic environment by using
a sequence of tones. When the tones stop, your speakerphone has finished
adjusting itself for optimal performance. It is now ready for use. Use the
built-in speakerphone any time you prefer hands-free communication, both
speaking and listening or for group conference situations. Note: Your voice
terminal may be set for the Speaker (listen only) rather than the Speakerphone
(listen and speak) feature. In either case you will have simply a Speaker-
Reset Spkr button. Check with the System Manager.
Terminal Busy Indication Provides a visual indication of the busy (off-hook)
or idle (on-hook) status of a specified voice terminal. Use this information
when servicing calls for another person. For example, if you are a secretary
servicing your supervisor’s calls, use this feature to see whether your
supervisor’s extension is busy or idle.
Transfer Transfers a call from your voice terminal to another extension or
outside number. Use when your caller needs to speak further with someone else.
Note: Calls from an outside number to your voice terminal can be transferred
only to an extension, not to another outside number.
7
Display Features Note: These features can be used only with a voice terminal
with a display. Date/Time Shows you the date and time. Use as a handy calendar
and clock. Inspect Shows you call-related information for an incoming call
when you are already active on a call. Use to identify and screen new calls.
Message Retrieval Allows you to retrieve messages left for you that have lit
your message light. Will also let you retrieve messages for other voice
terminals not equipped with a display (if you are authorized as a systemwide
message retriever by your System Manager). Use to quickly and conveniently
check messages, even when you are already on a call. Normal Identifies current
call appearance, calling/called party, and calling/called number. Use to see
who is calling you and, when placing a call, to verify the number you have
dialed. Timer Allows you to measure elapsed time. Use to keep track of time
spent on a call or task.
8
How to Use the Features
Many features are available for use with your 7406 Plus voice terminal.
Because no organization can use all of the available features, each
organization must choose those that best suit its needs. After the choices
have been made, the person within your organization who manages your
telecommunication system must do any necessary administration and label the
feature buttons on individual voice terminals. This System Manager can tell
you how to use the features that have been administered for your particular
voice terminal. The procedures that follow give instructions for using some of
the more frequently used features. Features are listed alphabetically.
Special Instructions The first time you use these procedures, you will need to
customize them for yourself. Your System Manager can supply the information
required.
To the right of each feature name is a box. For each feature that you have,
mark a [ ] in the box if the box is blank. Voice features (Conference, Drop,
Hold, Mute, Message, Select Button, Select Ring, Self-Test, and Transfer) and
display features (Message Retrieval and Normal) are already marked for you.
Ask your System Manager if your voice terminal is set for the Speaker (listen
only) or the Speakerphone (speak and listen) feature, and then place a check
in the box beside that feature also.
Most of the voice features can be activated or canceled by dialing 2- or
3-digit codes (if they are not already assigned to a button). In the blanks
provided within the procedures, write in the feature code numbers.
To use a voice feature you must have the handset off-hook (that is, you must
pick up the handset or turn on the speakerphone, if you have one) unless you
are instructed to remain on-hook in the procedures. You can activate and
cancel most of the voice features by dialing 2- or 3-digit codes (if they are
not already assigned to a button). Write the feature code numbers in the
blanks provided within the procedures. These codes are unique to your system;
see your System Manager for the codes or to obtain more information.
System 85 exists in several versions. In some cases, a feature operates
differently. with one version than it does with another; where this occurs,
the procedures include a release (R) and version (V) notation. Be sure to
follow the directions corresponding to the release and version you are using.
Ask your System Manager if you do not know the release and version you have.
Note: You must press -Select before you use any of the top labeled features on
2level feature buttons. Also, if you receive an intercept tone (high-pitched,
alternating high and low tone) while attempting to operate any feature, you
have taken too much time to complete a step, have made a dialing error, or do
not have the feature available to you. If appropriate, hang up or press Drop ,
get dial tone, and begin at the first step.
9
Conventions
The following conventions are used in the procedures:
Italic procedure steps
Procedural steps in italic type are steps that you should follow if you do not have a button assigned for the feature.
xxxxx
A box representing a call appearance that is used exclusively for placing, receiving, or holding calls. The button has a red in-use light and a green status light.
Feature and
Feature xxxxx
Boxes representing buttons that have features assigned to them. The buttons are labeled with the feature name, sometimes followed by an extension number or a person’s name.
[ DISPLAY INFORMATION ] A box containing fully capitalized words represents information shown on the display. [feedback tone]
The tone appearing in brackets after a step indicates what you hear after successfully performing that step.
For more information, see Tones and Their Meanings and Key Words to Know at the end of this guide.
Quick-Reference Lists
At the end of this guide is a set of quick-reference lists. Use the lists to
record your feature and trunk codes, Abbreviated Dialing personal list items,
and frequently called miscellaneous extensions. Once you have completed the
lists, flip to that page as needed, or make a photocopy and keep it handy.
10
Voice Features
Note: When placing and answering calls or using the voice features, you have
the option of doing so off-hook (by lifting the handset) or on-hook (by
pressing Speaker-Reset Spkr ).If your voice terminal is set for the
Speakerphone feature, pressing Speaker-Reset Spkr simultaneously activates the
built-in microphone so that you can place and answer calls without lifting the
handset.
Abbreviated Dialing (AD)
Note: If you hear the intercept tone while programming, start over from the
beginning. Abbreviated Dialing buttons must first be assigned by your System
Manager.
To program or reprogram an outside
number, extension, or feature code into a personal list
1 On a separate sheet of paper, jot down the outside numbers, extensions, and
feature codes you want to program as items on your personal list (see example)
2 Press Program (while off-hook) or dial Abbreviated Dialing program code
(while off-hook) [confirmation tone]
3 Press Personal List or dial personal list code
4 Dial desired list item number (for example, 0-9, 01-95,
and so on, depending on list size)
[dial tone]
5 Dial outside number, extension, or feature code you want to store
6 Press Personal List or press [ # ] [confirmation tone]
Number is stored
Repeat steps 3 through 6 if you want to program additional items on the same list
7 Hang up or press Drop to end programming
If you want to continue programming, begin again at step 1 to program another personal list
Note: Record your personal list items on the Abbreviated Dialing list in the back of this guide; group and system lists are available from the controller of the list or from your System Manager.
11
To place a call using a personal, group, or system list
1 Press Personal List or Group List or System List (while off-hook) or dial appropriate Abbreviated Dialing list code (while offhook)
Personal
[dial tone]
Group
[dial tone]
System
[dial tone]
2 Dial desired list item (1, 2, 3…, 01, 02…)
Stored number is automatically dialed
To program an Abbreviated Dialing (AD) button
1 Press Program (while off-hook) or dial the Abbreviated Dialing program code (while off-hook) [confirmation tone]
2 Press selected AD xxxxx
3 Dial the outside number, extension, or feature code you want to store
4 Press AD xxxxx again
[confirmation tone]
5 Hang up or press Drop to end programming
To see number stored on an Abbreviated Dialing (AD) button
1 Press selected AD xxxxx while on-hook
Stored number is shown
2 Press Normal to return to normal display or repeat step 1 to see another
number
To place a call using an Abbreviated Dialing (AD) button
1 Press selected AD xxxxx (while off-hook) Call is automatically dialed
12
Automatic Callback
To automatically place
another call to an extension that is frequently busy
1 Press Auto Callback before or during call attempt [dial or confirmation
tone] or dial Automatic Callback code before call attempt [dial tone] If you
have an Auto Callback button, green light goes on until callback is completed
or canceled
2 Hang up (within 7 seconds) or press Drop
You will receive a 3-burst priority ring when both your voice terminal and the
called extension are idle
3 Lift handset when you hear priority ring [ringback tone] A call is
automatically placed to called extension, which receives regular ringing
Note: Only one Automatic Callback call at a time can be placed, and Automatic
Callback is canceled after 20 to 40 minutes if the callback call is
unanswered.
To cancel Automatic Callback
1 Press Auto Callback again (while off-hook) or dial Automatic Callback cancel code (while off-hook) [confirmation tone] Green light goes off
13
Bridging
To answer a bridged call
1 Press xxxxx of bridged call
Note: If your voice terminal has Ringing Appearance Preference, this step is
not necessary; you will automatically be connected to the call when you lift
the handset.
2 Pick up handset
To prevent other bridged voice terminals from entering a call (on a per-call basis)
1 Press Exclusion xxxxx while connected to the call Note: Pressing Exclusion xxxxx again reactivates bridging.
Call Coverage
To answer a call for a
co-worker for whom you are a coverage point
1 Press xxxxx of incoming call when ring begins or green light flashes
Note: The call is not at your voice terminal until the light is flashing.
To leave a message telling a co-worker to
call the original caller’s extension
1 Press Coverage Callback while connected to the call [confirmation tone] Note: To leave a message telling a co-worker to call you, activate Leave Word Calling instead.
To talk privately with a co-worker after answering a redirected call
1 Press Transfer or Conference-Ring
[dial tone]
Call is temporarily put on hold
2 Press Consult
[priority ring to co-worker]
or dial co-worker’s extension
[single-burst ring to co-worker]
14
Note: You can privately discuss call; if co-worker is not available, press the
fluttering xxxxx to reconnect to call.
If your co-worker has activated Send All Calls, you must use Consult to reach
your co-worker.
3 Press Transfer again to send call to co-worker or press Conference-Ring to
make it a 3-party call
Call Forw arding — Busy/Don’t Answ er
To activate Call Forwarding — Busy/Don’t Answer
Note: To find out which type of Call Forwarding Call Forward activates,
contact your System Manager.
1 Press Call Forward (while off-hook)
or dial Call Forwarding — Busy/Don’t Answer code
(while off-hook)
[dial tone]
2 Dial extension where calls will be sent [confirmation tone]
Note: If you hear intercept tone, you are attempting to forward your calls to
a restricted telephone, a telephone with Call Forwarding — Follow Me
activated, or a
telephone in another partition or group (if you are in a tenant services
environment). See your System Manager for more information.
3 Hang up or press Drop
To cancel Call Forwarding —
Busy/Don’t Answer
1 Press Call Forward again (while off-hook) or dial Call Forward cancel code
(while off-hook) [confirmation tone] 2 Hang up
Your calls will ring at your own voice terminal again
15
Call Forw arding — Follow Me
To temporarily redirect all calls to an extension or outside number of your
choice
Note: To find out which type of Call Forwarding Call Forward activates,
contact your System Manager.
1 Press Call Forward (while off-hook) or dial Call Forwarding — Follow Me code (while off-hook) [dial tone] 2 Dial extension or number where calls will be sent [confirmation tone] Note: You may hear a half ring for each call forwarded after you have activated this feature and hung up. Also, some voice terminals may have restrictions on where calls can be forwarded; see your System Manager.
To cancel Call Forwarding — Follow Me
1 Press Call Forward again (while off-hook) or dial Call Forward cancel code
(while off-hook) [confirmation tone] 2 Hang up
Your calls will ring at your own voice terminal again
Call Park
To park a call (for retrieval at any extension)
1 Press Transfer
[dial tone]
Second party is temporarily put on hold
2 Press Call Park or dial Call Park trunk code
[dial tone]
3 Dial the Call Park zone number [confirmation tone]
4 Dial an idle answer-back channel number [confirmation tone]
5 Press Recall
6 Press Transfer
[ringback tone]
7 Hang up
Held party is transferred to the answer-back channel and hears ringback tone (or music) while waiting
16
To retrieve parked call from any extension
1 Dial Call Park answer-back code
[dial tone]
2 Dial channel number where call was parked [confirmation tone]
Note: If you receive intercept tone, parked call has been disconnected or retrieved by another party.
Call Pickup
To answer a call to a member of your pickup group when your voice terminal is idle
1 Press Call Pickup (while off-hook) or dial Call Pickup code (while off-hook)
You are connected to ringing call
To answer a call to your pickup group while on another call
1 Press Hold
Present call put on hold
2 Press an idle call appearance
[dial tone]
3 Press Call Pickup or dial Call Pickup code
Called voice terminal stops ringing
You are connected to ringing call
Note: To return to held call after completing present call, press fluttering xxxxx .
17
Conference
To add a third party to a call
1 Press Conference-Ring
[dial tone]
Present call temporarily put on hold and you are given a new call appearance
2 Dial number of third party and wait for answer
Note: You can privately discuss the call with the third party at this time; if no answer or busy, press fluttering xxxxx to return to the original party.
3 Press Conference-Ring again
All parties now connected
To add a call you’ve
put on hold to another call you’re connected to
1 Press Conference-Ring 2 Press xxxxx of first call 3 Press Conference-Again
again
All parties now connected
[dial tone]
To drop a third party
1 Press Drop You remain connected to original party
Drop
To disconnect from a normal call, or to drop the last party added to a conference call
1 Press Drop
18
Hold
To keep a call waiting while you answer another call, make a call, or perform some other task
1 Press Hold
Green light flutters
Note: If you put a conference call on hold, the other parties remain
connected.
To answer a new call while active on another
1 Press Hold Green light flutters
2 Press xxxxx of incoming call You are connected to incoming call
To return to a held call
1 Press xxxxx of held call
You are connected to held call
Note: If you are active on a call and you press the xxxxx of the held call,
the active call will be dropped.
Intercom (Automatic/Dial)
To make a call to your predetermined Automatic Intercom partner
1 Press Icom Auto xxx (while off-hook) Intercom ring is sent
[ringback tone]
To dial a call to a member of your Dial Intercom group
1 Press Icom Dial xxx (while on-hook)
[dial tone]
2 Dial group member’s 1- or 2-digit code [ringback tone]
Intercom ring is sent
To answer any intercom call
1 Pick up handset and press Icom
You are connected to call
Note: If you are active on another call, first press Hold , then press
flashing Icom .
19
Last Number Dialed
To automatically redial the last number you
dialed (extension, outside number, or trunk/feature code)
1 Press Last Dialed (while off-hook) or dial Last Number Dialed code (while
off-hook)
Number is automatically dialed (up to 20 digits)
Note: Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3
systems. Check with your System Manager to learn if the feature is available
on your system.
Limitations on this feature should be noted. Digits dialed via Abbreviated
Dialing, feature dial codes, authorization codes, and Station Message Detail
Recording (SMDR) account codes are NOT retained in memory and must be redialed
for each call.
To see the number you last dialed (you must
have a voice terminal with a display and you must be on-hook)
1 Press Last Dialed (while on-hook) Last number dialed is shown
Leave Word Calling (LWC)
To leave a message after dialing an extension (when call is not answered, or
you hear a coverage or busy tone)
Note: You must have a LWC button.
1 Press LWC any time after you complete dialing [confirmation tone] Message
light on called voice terminal goes on (if so equipped)
Note: If reorder tone is heard, message is not stored; try again.
To leave a message without ringing an extension
1 Press LWC or dial Leave Word Calling code
2 Dial extension
[dial tone] [confirmation tone]
Message light on called voice terminal goes on (if so equipped)
3 Hang up or press Drop
20
To cancel a Leave
Word Calling message
(you cannot cancel messages for an AUDIX subscriber)
1 Press Cancel LWC (while off-hook) or dial Leave Word Calling cancel code
(while off-hook)
[dial tone]
2 Dial extension
[confirmation tone]
Message is deleted
Note: If reorder tone is heard, message is not deleted; try again.
Message
To retrieve a message when your message light is on
1 See the Message Retrieval procedures under the Display Features heading or Ask your System Manager for local retrieval methods
21
Mute
Note: Use the Mute button in one of the following ways.
When you are talking on the handset, the Mute feature affects the handset
rather than the speakerphone attached to the voice terminal.
If your voice terminal has the Speakerphone feature, use the Mute button to
turn off the microphone associated with the built-in speakerphone or the
handset.
If your voice terminal has the Speaker (listen-only) feature, the Mute button
turns off only the handset. The Mute light will go on whenever the speaker
goes on.
This feature has no effect on an external speakerphone attached to the voice
terminal.
To prevent other party from hearing you
1 Press Mute
Red light goes on and other party cannot hear you
2 When you are ready to resume conversation with other party, press Mute again
Red light goes off and other party can hear you again
Note: The Mute feature turns off automatically when you hang up, or switch
from the speakerphone to the handset or from the handset to the speakerphone.
When the voice terminal is set for the Speaker (listenonly) feature, the light
next to Mute will go on whenever the speaker is activated.
Priority Calling
To place a priority call (3-burst ring)
1 Press Priority (while off-hook) or dial Priority Calling code (while off-
hook)
2 Dial extension
[dial tone]
To change a regular
call into a priority call
(3-burst ring) when you hear a call-waiting ringback tone
1 Press Priority
Called party receives a priority call-waiting tone (3-burst ring)
2 Wait for called party to answer
Note: If you still receive a call-waiting ringback tone, wait a few minutes
and try again.
22
Reset Speakerphone
Note: If you are uncertain whether your voice terminal is set for Speaker
(listen only)
or Speakerphone (listen and talk), check with your System Manager. Use the
following procedures if your voice terminal is set for the Speakerphone
(listen and speak feature).
Note: When used with -Select , the built-in speakerphone performs a test of
the surrounding acoustical environment to provide optimal speakerphone
performance.
Use the Reset Speakerphone feature when you move your voice terminal to a
different location (even in the same room), when the terminal is unplugged, or
when there has been a power failure. If any of these things happen, the light
on this button will flutter to notify you that the sound level and quality
needs to be reset. If you find the
green light next to Speaker-Reset Spkr fluttering when you return to your
office, the voice terminal may have lost power (for example, by being
unplugged or due to a power failure). In this case, you will need to readjust
the speakerphone’s sound level and quality again.
You can initiate the Reset Speakerphone feature when your handset is on-hook,
or during a call in which you are using the built-in speakerphone in the
unlikely event that your speakerphone makes a squealing noise. If a call is in
progress, you will not hear the tones, and the sound quality is reset only for
the duration of that call. Reset
Speakerphone should be used again after hanging up from the call.
To adjust the speakerphone’s sound quality to the room acoustics
Ensure that the front of the voice terminal is not blocked in any way and that
the voice terminal is on a flat smooth surface
2 Press -Select
Green light next to -Select , goes on steadily
3 Press Speaker-Reset Spkr
Green light next to -Select , goes off
Green light next to Speaker-Reset Spkr flutters intermittently
You hear a series of tones as the speakerphone performs an acoustic test of
the environment. When the tones stop, your built-in speakerphone is ready for
use.
23
Select Button
To use any of the features that require the Select button
( -Select )
1 Choose any of the following after pressing -Select :
Press Drop-Test to initiate a self-test of your voice terminal lights, ringer,
and display, if you have one. For procedures, see “Self-Test” in this section.
Press Conference-Ring to select one of 8 personalized ringing patterns for
your voice terminal. For procedures, refer to “Select Ring” in this section.
Press Speaker-Reset Spkr to adjust the sound level and quality of your built-
in speakerphone. Use whenever you move your voice terminal to a different
location (even in the same room), when the terminal is unplugged, or when
there has been a power failure. For procedures, refer to “Speakerphone” in
this section.
Press a 2-level feature button to access the top-labeled feature. Use the
procedure below.
To use the Select
button to access the top-labeled feature on 2-level buttons
1 Press -Select to access any of the top labeled features on buttons with
split labels
Green light goes on
2 Press the split-labeled button whose top feature you wish to use
Note: When you press the chosen feature button, the green light for -Select
automatically goes off; begin again at Step 1 to use another top-labeled
feature.
24
Select Ring and Ringer Volume
To select a personalized ring
1 Press -Select (while on-hook)
Green light goes on
2 Press Conference-Ring
Green light next to -Select flutters
Current ring pattern plays and repeats every 4 seconds
If you have a display, it shows [ PERSONAL RING #x ] (x will be a number from
1 to 8)
3 Continue to press Conference-Ring to cycle through all 8 ringing patterns
4 When you hear the desired ringing pattern, press -Select again
Your new ring is set. Light next to -Select goes off
Note: If you receive a call, go off-hook, or lose power during selection,
process is interrupted and you must begin again. If you lose power after
selection, you will also have to select your ring pattern again.
To adjust ringer volume if necessary
1 To raise the volume, press the right half of the Volume control button
labeled [ ]. To lower the volume, press the left half of the Volume control
button labeled [ ].
If you have a display, it shows [ RINGER L>>>> H ] (There are 8 possible
volume settings. On the display, 1 arrow is the lowest setting, and 8 arrows
is the highest setting)
25
Se lf-T e st
To test lights, ringer, and display of your voice terminal
1 Press -Select (while on-hook or off-hook) Green light goes on
2 Press and hold Drop-Test Ringer sounds All lights go on Display is activated
3 Release Drop-Test to end test Ringer and lights return to pretest state.
Green light next to -Select goes off. Note: If ringer or lights do not respond
during test, notify your System Manager.
Send All Calls
To send all incoming
calls (except priority, intercom, and personal central office calls)
immediately to an assigned extension, AUDIX, or message center for coverage
1 Press Send All Calls (while on-hook or off-hook) or lift handset and dial Send All Calls code [confirmation tone] Note: You may hear a half ring as each call is sent to coverage if you have a DEFINITY Generic 2 or System 85 R2V4.
To send an assigned group of extensions
(except priority, intercom, and personal central office calls) immediately to
an assigned extension, AUDIX, or message
center for coverage
1 Press SAC Group (while on-hook or off-hook) [confirmation tone]
26
To cancel Send All Calls or SAC Group
1 Press Send All Calls or SAC Group again (while on-hook or offhook) or lift
handset and dial Send All Calls cancel code
[confirmation tone] Your calls ring at your own voice terminal again
Speaker
Note: Your voice terminal is set for either the Speaker (listen-only) or the
Speakerphone (listen and talk) function. Check with your System Manager to see
which of these two features you can use. You can use Reset Spkr feature to
adjust the sound level and quality of your speakerphone only if your voice
terminal is set for Speakerphone (listen and talk).
Use the following procedures if your voice terminal is set for the Speaker
(listen only) feature.
To place a call without
lifting the handset, or to use speaker with any listening-only
feature activity (such as monitoring a call on which you have been put on hold
or for retrieving messages)
1 Press Speaker-Reset Spkr
Green light next to Speaker-Reset Spr goes on; red light next to Mute goes on
2 Place call or access selected feature
3 Adjust speaker volume if necessary
To raise the volume, press the right half of the Volume control button,
labeled [ ]; to lower the volume, press the left half of the Volume control
button, labeled [ ]
27
Note: In order for the other party to hear you, you must speak through the handset.
If you have a display, it shows [ SPEAKER L >>>> H ] (There are 8 possible volume settings. On the display, 1 arrow is the lowest setting, and 8 arrows is the highest setting)
To mute the
microphone associated with the handset so the other party cannot hear you
1 Press Mute Red light goes on and other party cannot hear you
Press Mute again to resume talking to the other party through handset Red
light goes off and other party can hear you again
To activate the speaker while using the handset
1 Press Speaker-Reset Spkr
Green light next to Speaker and the red light next to Mute go on steadily
The speaker is active and the handset is turned off
To turn off speaker and 1 Pick up the handset return to handset
To end a call (while handset is on-hook and only speaker is active)
1 Press Speaker-Reset Spkr
Green light next to Speaker-Reset Spkr and red light next to Mute go off
28
Speakerphone
Note: If you are uncertain whether your voice terminal is set for the Speaker
button listen-only) feature or the Speakerphone (listen and talk) feature,
check with your System Manager. Use the following procedures if your voice
terminal is set for the Speakerphone (listen and talk) feature.
For directions on using the Reset Speakerphone feature, see “Reset
Speakerphone” in this section.
To place/answer a call
without lifting the handset, or to use
speakerphone with any feature
1 Press Speaker-Reset Spkr
Green light goes on steadily
2 Place or answer call, or access selected feature
3 Adjust speakerphone volume if necessary
To raise the volume, press the right half of the Volume control button labeled
[ ]; to lower the volume, press the left half of the Volume control button
labeled [ ]
The display shows [ SPEAKER L>>>> H ] (There are 8 possible volume settings.
On the display, 1 arrow is the lowest setting, and 8 arrows is the highest
setting)
Note: The Volume control does not affect an external speakerphone attached to
your voice terminal.
To prevent other party from hearing you
Note: If the Speakerphone feature is not active, the Mute feature turns off
the microphone associated with the handset (not the speakerphone).
1 Press Mute Red light goes on and other party cannot hear you
2 Press Mute again to resume talking to party Red light goes off and other
party can hear you again
To change from speakerphone to handset
1 Pick up handset and talk Green light goes off next to Speaker-Reset Spkr
29
To change from handset to speakerphone
To end a call
1 Press Speaker-Reset Spkr Green light goes on next to Speaker-Reset Spkr
2 Hang up handset
1 Press Speaker-Reset Spkr again to hang up Green light next to Speaker-Reset
Spkr goes off
Terminal Busy Indication
To see if the specified voice terminal is busy or idle
1 Look at the Terminal Busy Indication status light
The light will be on if the terminal is busy and off if the terminal is idle
30
Transfer
To send present call to another extension or outside number
1 Press Transfer
[dial tone]
Present call put on hold and you are given a new call appearance
2 Dial extension or number to which the call is to be
transferred
[ringback tone]
Remain on the line and announce call if desired; if no answer or number dialed is busy, return to held call by pressing its call appearance
3 Press Transfer again
Call is sent to dialed extension or number
4 Hang up or press Drop
31
Display Features
On/Off
The display is on when the voice terminal is on and off when the voice
terminal is off.
Normal Mode
In the normal mode, the display shows call information for the current active
call appearance:
You may have as many as 5 call appearances. Beginning with the first button in
the upper left corner of your faceplate and going down, the display identifies
the first 3 buttons as a through c; the 2 buttons in the second column are
identified as d and e. When the display shows [ a = ], it represents call
information for the first call appearance. The next button down would be shown
as [ b = ], and so on, continuing through [ e = ] if all 5 of these buttons
are used for call appearances.
When you dial an extension, that number is shown and then replaced by the
called party’s name and extension.
When a call is received from another extension, the caller’s name is shown (or
the caller’s extension if a name is not administered); when a call is received
from outside, [ OUTSIDE CALL ] or a trunk identifier is shown.
The display remains in normal mode until you activate one of the other display
features. After using any of these features, return to normal mode by pressing
Normal .
Da t e /T im e
To see date and time
1 Press Date/Time Display returns to normal mode after a few seconds
32
Inspect
To see who’s calling while on a call
1 Press Inspect
Name and number of caller are shown if from extension; [ OUTSIDE CALL ] or
other trunk source is shown if from outside
2 Press Normal to return to display for present call
To see who’s on hold while on a call
1 Press Inspect 2 Press xxxxx of held call
You remain connected to present call
To answer a new call while on a call
1 Press Normal (if not already in normal mode) Finish present call or put on
hold
2 Press xxxxx of new call
Message Retrieval
To see your messages when your message light is on (while onhook, off-hook, or on a call)
1 Press Message Retrieve
2 Press Next Message to see first message (and then for each following
message)
To return a call to a message sender
1 Pick up handset or activate speakerphone [dial tone] 2 Press Return Call while any part of message is shown
To erase a message
1 Press Delete while any part of message is shown
To see a principal’s (co-worker’s) messages (can be during a call with principal)
1 Select an idle xxxxx button, or put principal on hold
and select an idle xxxxx button
[dial tone]
2 Press Covr Msg Retrieve
3 Dial principal’s extension
33
Note: You must first be designated as a system-wide message retriever by your
System Manager or principal must have
Message Retrieval coverage that allows a
coverage point to retrieve messages.
4 Press Next Message to see the first message (and then for each following
message)
5 Press held xxxxx to give them their messages, if appropriate
To return a call for the principal to the displayed extension (while on a call with principal)
1 Press Transfer Principal is put on hold
2 Press Return Call while any part of message is shown 3 Press Transfer
Principal is connected to call
To erase a message
1 Press Delete while any part of message is shown
Normal
To return to normal display after using any display feature
1 Press Normal
Display will show call information for active call appearance
34
Timer
To see elapsed time (hours, minutes, seconds)
1 Press Timer Green light goes on
2 Press Timer again to stop timer and clear display Green light goes off
35
Tones and Their Meanings
Ringing tones are produced by an incoming call. Feedback tones are those that
you hear through the handset (receiver) or the speaker, if you have one.
Ringing Tones 1 ring — A call from another extension. 2 rings — A call from
outside or from the attendant. 3 rings — A priority call from another
extension, or a call from an Automatic
Callback call that you placed. half ring — A call redirected from your voice
terminal to another because Send All
Calls or Call Forwarding — Follow Me is active. intercom ring — A call
directed to you by the Intercom feature.
Feedback Tones busy tone — A low-pitched tone repeated 60 times a minute;
indicates that the
number dialed is in use.
call-waiting ringback tone — A ringback tone with a lower-pitched signal at
the end; indicates that the extension called is busy, but the called party has
been given a call-waiting tone.
confirmation tone — 3 short bursts of tone; indicates that a feature
activation or cancellation has been accepted.
coverage tone — 1 long burst of tone; indicates that your call will be sent to
another extension to be answered by a covering user.
dial tone — A continuous tone; indicates that dialing can begin. intercept
/time-out tone — An alternating high and low tone; indicates a dialing
error, a denial of the requested service, or a failure to dial within a preset
interval (usually 10 seconds) after lifting the handset or dialing the
previous digit. recall dial tone — 3 short bursts of tone followed by a steady
dial tone; indicates that the feature request has been accepted and dialing
can begin. reorder tone — A fast-busy tone repeated 120 times a minute;
indicates that all trunks are busy. ringback tone — A low-pitched tone
repeated 15 times a minute; indicates that the number dialed is being rung.
36
Key Words to Know
access code See feature code. activate To begin or turn on the operation of a
feature.
attendant The person who handles incoming and outgoing calls at the main
telephone console. AUDIX Audio Information Exchange, an optional voice mail
and message service that provides coverage for calls to you by recording
callers’ messages and reporting Leave Word Calling messages.
call appearance A button used exclusively to place, receive, or hold calls. It
has an assigned extension number and is equipped with a red light and a green
light.
coverage Automatic redirection of calls from an unanswered voice terminal to
another voice terminal or answering service. Redirection could be to the
extension of a receptionist, secretary, co-worker, AUDIX, or message center. A
person who provides coverage is a covering user. DEFINITY® Communications
System Generic 2 The AT&T switch to which you may be connected. It transmits
and receives voice and data signals for all communications equipment in your
network. (See also System 85.) dial pad The 12 pushbuttons you use to dial a
number and access features.
extension A dialing number of 3 to 5 digits assigned to each voice terminal
connected to your DEFINITY® Generic 2 or your System 85. feature A special
function or service, such as Conference, Hold, and Send All Calls.
feature code A dial code of 1, 2, or 3 digits (4 digits in System 85 R2V4),
that you use to activate or cancel the operation of a feature. group list One
of the 3 types of Abbreviated Dialing lists; programmable by the System
Manager or a controller of the list. Contains telephone numbers useful to
members of a specific group, and stored as 1- or 2-digit list items, depending
on the number of members in the list. handset The hand-held part of the voice
terminal that you pick up, talk into, and listen from. Also known as the
receiver. message retriever A person authorized by the System Manager to
retrieve messages for other users (coverage message retriever). off-hook When
the handset is removed from the cradle (for example, when you lift the handset
to place or answer a call) or speakerphone is ON. on-hook When the handset is
left on the cradle or speakerphone is OFF. party A person who places or
answers a call. personal list One of the 3 types of Abbreviated Dialing lists;
programmable by the System Manager or by you, the user. Contains telephone
numbers of your choice, and stores each of them as a 1- or 2-digit list item,
depending on the number of members in the list.
37
personal list item One of the slots on an Abbreviated Dialing personal list.
pickup group A group of telephone users who can answer calls for each other
through the Call Pickup feature. Group members are determined by the System
Manager and are usually located in the same work area or perform similar job
functions.
priority call An important or urgent call that sends a special 3-burst ring
and does not redirect to coverage or forward to designated alternative number.
program/reprogram To use your dial pad to assign a telephone number to a
personal list item for Abbreviated Dialing. Programming is activated by
dialing an access code.
retrieve To collect telephone messages using your local retrieval methods.
(Also, with Call Park, to resume a call from an extension other than the one
where the call was first placed or received.)
ringer The device that produces the electronic ringing sound in your voice
terminal.
Ringing Appearance Preference If your voice terminal is assigned Ringing
Appearance Preference, you will automatically be connected to an incoming call
when you lift the handset. You do not have to press a call appearance.
stored number A telephone number that has been programmed and stored as a 1-,
2-, 3-, or 4-digit list item for use with Abbreviated Dialing. It can be a
complete or partial telephone number, an extension number, or a trunk or
feature code. Once programmed, a number can be accessed by first dialing the
list, then the list item digit(s) under which it is stored. If the number is
stored on an AD xxxxx button, the number can be accessed by simply pressing
that button.
switch The device that makes connections for all voice and data calls for a
network, and also contains software for features. Also known as a system,
switching system, or PBX (private branch exchange). Your switch is an AT&T
DEFINITY® Communications System Generic 2 or an AT&T System 85.
System 85 The AT&T switch to which you may be connected. It transmits and
receives voice and data signals for all communications equipment in your
network. (See also DEFINITY® Communications System Generic 2.)
system list One of the 3 types of Abbreviated Dialing lists; programmable only
by the System Manager. Contains telephone numbers helpful to all system users.
System Manager The person responsible for specifying and managing the
operation of features for all the voice and data equipment in your network.
trunk A telecommunications channel between your switch and the local or
longdistance calling network or to another switch. Trunks of the same kind
connecting to the same endpoints are assigned to the same trunk group.
trunk code A dial code of up to 4 digits in that you dial to access a trunk
group to place an outside call.
voice terminal A telephone equipped with an array of specially designed
features (for example, administrable buttons) and functional capabilities that
distinguish it from a conventional telephone.
38
Quick-Reference Lists
Feature Codes
Feature
Code
ABBREVIATED DIALING Personal
Group System
Program
AUTOMATIC CALLBACK Cancel
CALL FORWARDING — BUSY/DON’T ANSWER
Cancel
CALL FORWARDING — FOLLOW ME
Cancel
Feature
Code
CALL PARK Answer Back CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING
Cancel PRIORITY CALLING
SEND ALL CALLS Cancel
Trunk Codes
Description
Code
Miscellaneous
Description
Extension
Message Attendant AUDIX
Abbreviated Dialing
Item No.
Personal List 1
Personal List 2
1 2 3 4 5 6 7 8 9 0