BOSCH ITS-DX4020-G GPRS GSM IP Communicator Installation Guide
- June 13, 2024
- Bosch
Table of Contents
ITS-DX4020-G GPRS GSM IP Communicator
Product Information: Product Name: GPRS/GSM IP
Communicator Model: Conettix ITS-DX4020-G Manufacturer: Bosch
Security Systems, Inc. Installation and Operation Guide: https://manual-
hub.com/
Technical Specifications: – Electrical: – Current
(operating): Not specified – Operating Voltage: 12 VDC nominal –
Maximum Wire Resistance for 1.6 ohms Control Panel Connections –
Maximum Wire Distance – Ripple/Noise: 200 mVpp maximum – PSTN FSX
Port: 17 V minimum supplied – Radio: – Terminals: All terminals are
power-limited. Separate power-limited wiring from non-powerlimited
wiring by 6.4 mm (0.25 in). – Environmental: – Environment: Indoors
– Relative Humidity: 5% to 93% non-condensing – Temperature
(operating): Not specified – Mechanical: – Dimensions (H x W x D):
133 mm x 80 mm x 23 mm (5.2 in. x3.1 in. x 1 in.) Product
Usage Instructions: 1. Installation: – Ensure installation
prerequisites are met. – Insert the SIM Card. – Mount the
ITS-DX4020-G in the Control Panel Enclosure. – Connect the
ITS-DX4020-G to the Control Panel. – Check Signal Strength. 2.
Configuration: – Use Short Message Service (SMS) to Configure the
ITS-DX4020-G: – Enter CONFIG MODE. – Compose the Configuration SMS.
– Send the Configuration SMS. – Exit from CONFIG MODE. – Use USB to
Configure the ITS-DX4020-G: – Install the USB Driver. – Install a
Communication Program. – Log Into the USB Interface. – USB Main
Menu. – USB Option Menu. – Polling Configurations: – High Security
Application. – Medium Security Application. – Backup or Low
Security Application. – SIM Card Data Usage. 3. Testing: – GSM
Trouble Indication. – Firmware Version. 4. Firmware Upgrade: –
Download the Latest Firmware. – Install the Firmware. – Install the
Firmware using Hyper Terminal. – Install the Firmware using Tera
Term. 5. Troubleshooting: – Diagnostic LED Descriptions. –
Troubleshooting Procedures. – Various troubleshooting scenarios
related to power, initialization, firmware, radio, SIM card,
control panel bus, configuration, firmware upgrade, and wireless
reception. Note: For detailed instructions and information, refer
to the Installation and Operation Guide provided by Bosch Security
Systems, Inc. https://manual-hub.com/
GPRS/GSM IP Communicator
Conettix ITS-DX4020-G
en Installation and Operation Guide
GPRS/GSM IP Communicator
Table of Contents
Table of Contents | en 3
1
Introduction
5
1.1
Trademarks
5
1.2
Technical Specifications
5
1.3
Certifications and Approvals
6
1.4
Control Panel Compatibility
6
2
Overview
7
2.1
System Overview
7
2.2
Device Overview
8
2.3
Modes of Operation
9
2.4
Configuration Options
10
3
Installation
11
3.1
Installation Prerequisites
11
3.2
Insert the SIM Card
12
3.3
Mount the ITS-DX4020-G in the Control Panel Enclosure
13
3.4
Connect the ITS-DX4020-G to the Control Panel
14
3.5
Check Signal Strength
17
4
Configuration
18
4.1
Use Short Message Service (SMS) to Configure the ITS-DX4020-G
18
4.1.1
Enter CONFIG MODE
18
4.1.2
Compose the Configuration SMS
19
4.1.3
Send the Configuration SMS
20
4.1.4
Exit from CONFIG MODE
21
4.2
Use USB to Configure the ITS-DX4020-G
21
4.2.1
Install the USB Driver
22
4.2.2
Install a Communication Program
24
4.2.3
Log Into the USB Interface
25
4.2.4
USB Main Menu
27
4.2.5
USB Option Menu
27
4.3
Polling Configurations
31
4.3.1
High Security Application (bank, jewelry store, UL fire, and so on)
31
4.3.2
Medium Security Application
32
4.3.3
Backup or Low Security Application (residential or other once-a-day reporting location)
33
4.4
SIM Card Data Usage
34
5
Testing
35
5.1
GSM Trouble Indication
35
5.2
Firmware Version
35
6 6.1 6.2 6.2.1
Firmware Upgrade Download the Latest Firmware Install the Firmware Install the Firmware using Hyper Terminal
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36 36 36 36
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4 en | Table of Contents
6.2.2
Install the Firmware using Tera Term
7 7.1 7.2 7.2.1 7.2.2 7.2.3 7.2.4 7.2.5 7.2.6 7.2.7 7.2.8 7.2.9 7.2.10 7.2.11 7.2.12 7.2.13 7.2.14 7.2.15 7.2.16 7.2.17 7.2.18
Troubleshooting Diagnostic LED Descriptions Troubleshooting Procedures The ITS-DX4020-G does not power on (no LEDs are lit). Initialization Hardware Firmware Radio Registration SIM Card PIN Code Control Panel Bus No Authorization Invalid Configuration SMS Firmware Upgrade In Process No Incoming IP Packets Control Panel Bus Problem Radio Initializing or No Signal Strength GSM Network Registration Unacceptable Signal Strength Marginal RF Signal Wireless Reception Issues
GPRS/GSM IP Communicator
38
41 41 45 45 45 45 45 46 46 46 47 47 47 48 48 48 49 49 49 50 50
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Installation and Operation Guide
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GPRS/GSM IP Communicator
Introduction | en 5
1
Introduction
1.1
Trademarks
Microsoft, Windows 2000, XP, Vista, and Windows 7 are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
Molex is a registered trademark of Molex Incorporated.
1.2
Technical Specifications
Electrical
Current (operating)
Standby: 65 mA Alarm: 200 mA
Operating Voltage
12 VDC nominal
Maximum Wire Resistance for 1.6 ohms Control Panel Connections
Maximum Wire Distance
0.64 mm (22 AWG): 30.5 m (100 ft) 1.02 mm (18 AWG): 61 m (200 ft)
Ripple/Noise
200 mVpp maximum
PSTN FSX Port
17 V minimum supplied
Radio
GSM Quad band radio; 850 MHz and 1900 MHz Europe: 900 MHz and 1800 MHz North America: 850 MHz and 1900 MHz
Terminals
All terminals are power-limited. Separate power-limited wiring from non- powerlimited wiring by 6.4 mm (0.25 in).
Environmental
Environment
Indoors
Relative Humidity
5% to 93% non-condensing
Temperature (operating)
-10°C to +55°C (+14°F to +131°F)
Mechanical
Dimensions (H x W x D)
133 mm x 80 mm x 23 mm (5.2 in. x3.1 in. x 1 in.)
Antenna
Magnetic base omni-directional antenna 2.5 m (8.2 ft) cable with SMA connector
SIM Card
3V/1.8V SIM (compliant with GSM 11.12 recommendation)
USB
Mini-B connector (cable not included)
Accessories
AE1 Standard Enclosure
Standard gray enclosure made of 1.0 mm cold-rolled steel. Includes a keyed lock. The dimensions are 35.6 cm x 31.8 cm x 7.6 cm (14 in. x 12.5 in. x 3 in.).
AE2 Standard Enclosure
Standard red enclosure made of 1.0 mm cold-rolled steel. Includes a keyed lock. Measures 35.6 cm x 31.8 cm x 7.6 cm (14 in. x 12.5 in. x 3 in.).
AE4 Large Enclosure
Large red enclosure made of 1.2 mm coldrolled steel. Includes a keyed lock. Measures 52.7 cm x 38.1 cm x 10.8 cm (20.7 in. x 15 in. x 4.25 in.).
D2203 Enclosure
Grey steel enclosure measuring 37 cm x 34 cm x 8.9 cm (14.6 in. x 13.4 in. x 3.5 in.). Includes a lock and accepts an optional tamper switch.
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6 en | Introduction
GPRS/GSM IP Communicator
D8103 Enclosure D8109 Fire Enclosure
Grey steel enclosure measuring 41 cm x 41 cm x 9 cm (16 in. x 16 in. x 3.5 in.). Red steel enclosure measuring 40.6 cm x 40.6 cm x 8.9 cm (16 in. x 16 in. x 3.5 in). UL Listed. Includes a lock and key set.
1.3
Certifications and Approvals
The ITS-DX4020-G is designed to comply with the following certifications and approvals:
Agency Australia CE
FCC NIST PTCRB CSFM UL
Certification A-Tick Approved EN60950 Safety EN50130-4 Electromagnetic Compatibility EN55022 Radiated/Conducted Emissions FCC, Part 15 Radiated/Conducted Emissions FIPS 197 Certificate No. Approved Approved UL 365, Police Station Burglar Alarm Units and Systems UL 864, UL Commercial Fire Alarm Signaling UL 985, Household Fire Warning System Units UL 1023 Household Burglar-alarm System Units UL 1610, Central Station Burglary
1.4
Control Panel Compatibility
DS7200V2 Series (firmware version 2.10 or later) DS7400XiV4 (firmware
version 4.10 or later) FPD-7024 Fire Alarm Control Panel Easy Series
(firmware version 3.0 or later) GV2 Series (firmware version 7.07 or 7.081
GV3 Series Refer to your control panel’s documentation for programming
instructions. When programming the ITS-DX4020-G, follow your control panel’s
DX4020 network programming instructions.
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GPRS/GSM IP Communicator
Overview | en 7
2
2.1
Overview
The ITS-DX4020-G enables two-way IP or dialed communication over a commercial
GPRS / GSM network. Typical applications are event reporting to a central
monitoring station and remote access to Bosch intrusion control panels. For a
list of compatible control panels, refer to Section 1.4 Control Panel
Compatibility, page 6. For installations using a PSTN receiver, the ITS-
DX4020-G uses GSM to dial the receiver and communicate using Contact ID.
System Overview
4
33
22
55
66
11
77
88
9
1100
1111
1122
1133
1144
115
Figure 2.1 System Overview
Callout 1 2
3 4 5 6 7 8 9 10 11 12 13 14 15
Description ITS-DX4020-G GPRS/GSM Communicator Compatible Control Panel (refer to Section 1.4 Control Panel Compatibility, page 6) Control Panel Dialer Connection (optional) Control Panel Bus and Power Connection USB Type A (host )-to-USB Mini B (device) Cable (not included) Local PC or SMS-capable Cell Phone for Configuration Antenna Cable Magnetic Base Antenna Base Station on Wireless Carrier’s Network Internet, WAN, Ethernet, or PSTN network Remote PC’s Network Connection Remote PC Running Remote Programming Software (RPS) Ethernet Connection PSTN Connection Conettix D6600 with Serial Network Adapter or Conettix D6100i Receiver
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8 en | Overview
GPRS/GSM IP Communicator
2.2
Device Overview
Figure 2.2 shows an overview of the ITS-DX4020-G printed circuit board (PCB).
Figure 2.2 ITS-DX4020-G PCB Overview
Callout 1
2
3 4 5 6 7 8
Description PNL/PSTN terminals (for GSM/PSTN Mode) Refer to Section 2.3 Modes of Operation, page 9. PNL = Panel PSTN = Public Switched Telephone Network Molex connector and bus terminals (for IP over GPRS Mode) Refer to Section 2.3 Modes of Operation, page 9. Mini-B USB Port ANTENNA Connector CONFIG MODE (J200) Jumper Pins LED DIS (J201) Jumper Pins (LED Disable Jumper Pins) Diagnostic LEDs. Refer to Table 7.2, Page 44, for more information. SIM card in card holder
NOTICE! To conserve power, disable the diagnostic LEDs by placing a jumper plug across the LED DIS jumper pins. Refer to Figure 2.2 for more information.
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GPRS/GSM IP Communicator
Overview | en 9
2.3
Modes of Operation
NOTICE! The IP over GPRS Mode requires a data plan enabled SIM from a cellular
provider.
The ITS-DX4020-G supports two modes of operation. Refer to Table 2.1 for a
description of each mode.
IP over GPRS (General Packet Radio Services) Mode Overview: This mode provides
a wireless IP connection over the GPRS network. The control panel supervises
the communication path through the ITS-DX4020-G either by control panel
heartbeats, or by periodic test reports. Wiring connections: Connect the bus
terminals on the control panel and the ITS-DX4020-G. Refer to Figure 3.3, Page
14. Supported control panels: Refer to Section 1.4 Control Panel
Compatibility, page 6.
Table 2.1 IP over GPRS Mode of Operation
PSTN (Contact ID) over GSM Overview: This mode: Provides a GSM dial-out
option for installation sites where GPRS service is not
available or a Conettix receiver is not available Supports only the Contact
ID reporting format NOTICE: For control panels that detect a dial tone before
dialing, disable dial tone detection. The ITS-DX4020-G supplies phone voltage
of 22 – 25 VDC and US dial tone frequencies (350 Hz+ 440 Hz). Wiring
connections: Connect the R (Ring) and T (Tip) phone terminals from the control
panel to the PNL/PSTN terminals on the ITS-DX4020-G. Refer to Figure 3.4, Page
15 Supported control panels: All. Refer to Section 1.4 Control Panel
Compatibility, page 6.
Table 2.2 PSTN (Contact ID) over GSM Mode
Dual Wireless Mode (Default Mode) Overview: This mode combines the IP over
GPRS and PSTN (Contact ID) over GSM modes. Wiring connections: Connect the
bus terminals on the control panel and the ITS-DX4020-G. Connect the R
(Ring) and T (Tip) phone terminals from the control panel to the
PNL/PSTN terminals on the ITS-DX4020-G. Refer to Figure 3.5, Page 16.
Supported control panels: Easy Series (firmware version 3.0 or later).
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10 en | Overview
GPRS/GSM IP Communicator
2.4
Configuration Options
You can configure the ITS-DX4020-G using one of two methods: Short Message
Service (SMS). Refer to Section 4.1 Use Short Message Service (SMS) to
Configure the ITS-DX4020-G, page 18. USB user interface. Refer to Section
4.2 Use USB to Configure the ITS-DX4020-G, page 21. You can configure in one
of three different modes, depending on the control panel. For a list of modes
allowed by the different control panels, refer to Table 4.1, Page 18.
NOTICE! The configuration options provide temporary connections to the ITS-
DX4020-G for configuration purposes only. They are not intended for long-term,
or permanent, connection.
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GPRS/GSM IP Communicator
Installation | en 11
3
3.1
Installation
Installation Prerequisites
Before you install the ITS-DX4020-G, ensure that the following prerequisites
are met: Before installing the ITS-DX4020-G in an existing system, inform
the operator and local
authority. Before installing the ITS-DX4020-G, disconnect all system power
(AC and standby
battery). If you are mounting the ITS-DX4020-G in a separate enclosure,
ensure that all external
wiring does not exceed 1.6 ohms: 30.5 m (100 ft) of 0.64 mm (22 AWG) or 61 m
(200 ft) of 1.02 mm (18 AWG) wire. Refer to Section 1.2 Technical
Specifications, page 5, for optional enclosures (if required). Separate
power-limited wiring from non-power-limited wiring by 6.4 mm (0.25 in).
Contact the central monitoring station for destination IP address and port
number settings. Provide the central monitoring station with the poll rate
setting.
NOTICE! Depending on the SIM card used, first-time registration of the SIM
card might take up to 3 minutes to complete. During this time, the signal
levels displayed by the signal strength LEDS might fluctuate.
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12 en | Installation
3.2
Insert the SIM Card
GPRS/GSM IP Communicator
Figure 3.1 SIM Card and Card holder Overview
Callout
Description
1
SIM card orientation
2
SIM card holder door unlock instruction
3
SIM card holder door open instruction
4
SIM card insert instruction
5
SIM card holder door close and lock instruction
1. Hold the ITS-DX4020-G communicator as shown in Figure 3.1. 2. Slide the SIM card holder door upward to unlock it. 3. Lift the SIM card holder door.
NOTICE! The SIM card holder door does not open very far. Do not force the door open beyond its normal range of motion.
4. Insert the SIM card into the guides on the card holder door. The notched
edge is away from the hinge, and the contacts are positioned as shown in
Figure 3.1.
5. Close the card holder door, and then slide the door away from the hinge to
lock it.
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Installation | en 13
3.3
Mount the ITS-DX4020-G in the Control Panel Enclosure
Refer to Figure 3.2, Page 13. 1. Mount the ITS-DX4020-G into the control
panel’s enclosure using the supplied mounting
screws. Use any of the standard three-hole mounting patterns on the control
panel’s enclosure. If necessary, remove the three knockouts.If necessary, use
the D137 Mounting Bracket (not supplied) to mount the ITS-DX4020-G on the
control panel enclosure. 2. Place the magnetic antenna in the vertical
position on the top of the control panel enclosure or other metal surface.
NOTICE! The antenna must be placed on a magnetic metal surface for proper
operation. For best performance, ensure that the surface area extends 10 cm (4
in.) or more in all directions around the antenna.
3. Connect the antenna cable to the ITS-DX4020-G.
Figure 3.2 Sample Mounting Location in Control Panel Enclosure
Callout 1
2
3
Description Sample mounting location and ITS-DX4020-G mounted at that location with supplied mounting screws Magnetic antenna (mount on top of the enclosure or other metallic surface); route the antenna cable through the enclosure knockout ANTENNA connector on ITS-DX4020-G
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14 en | Installation
GPRS/GSM IP Communicator
3.4
Connect the ITS-DX4020-G to the Control Panel
Depending on the selected mode of operation, refer to Figure 3.3 below, or
Figure 3.4, Page 15 for wiring connections.
NOTICE! The bus terminals are shown in only one order. Terminal order is
specific to control panel type. Refer to the control panel documentation for
more information.
For more information on the modes of operation, refer to Section 2.3 Modes of Operation, page 9.
B
G2
1a
Y
R
B G
2
1b
Y R
Figure 3.3 Connections for IP over GPRS Mode
Callout 1a
1b
2
Description Bus connection from ITS-DX4020-G to the control panel using the supplied Molex cable Bus connection from the ITS-DX4020-G to the control panel using the bus power terminals Bus power terminals on the control panel
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GPRS/GSM IP Communicator 1a
B G
2
Y
R
4
3
R RH
TH
T
Installation | en 15
3
4
B G
2
Y
R
1b
R RH
TH
T
Figure 3.4 Connections for PSTN (Contact ID) over GSM Mode
Callout 1a
1b
2 3 4
Description Power connection from ITS-DX4020-G to the control panel (12 VDC only) using the supplied Molex cable Power connection from ITS-DX4020-G to the control panel (12 VDC only) using the bus terminals Bus terminals on the control panel PNL/PSTN connection from ITS-DX4020-G to the control panel Phone terminals on the control panel (connect to the Ring [R] and Tip [T] terminals)
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16 en | Installation
B G2
Y R
1a
3
4 R
RH
TH
T
GPRS/GSM IP Communicator
B G
2
Y R
34
1b
R RH
TH T
Figure 3.5 Connections for Dual Wireless Mode
Callout 1a
1b
2 3 4
Description Bus connection from ITS-DX4020-G to the control panel using the supplied Molex connector Bus connection from ITS-DX4020-G to the control panel using the supplied Molex connector using the bus power terminals Power terminals on the control panel PNL/PSTN connection from ITS-DX4020-G to control panel Phone terminals on the control panel (connect to the Ring [R] and Tip [T] terminals)
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Installation | en 17
3.5
Check Signal Strength
Apply power to the ITS-DX4020-G and wait 30 sec. Depending on the SIM card
used, first-time registration might take up to 3 minutes to complete. If any
LEDs have a double flash, refer to Table 7.2, Page 44 and proceed when the
double-flash problem is resolved. Check the signal strength LEDs (SS1, SS2,
and SS3): If the signal strength is good or higher (refer to Table 3.1, Page
17), proceed to
Section 4 Configuration, page 18. If the signal strength is unacceptable or
lower (refer to Table 3.1, Page 17), check the
installation site for possible causes of signal interference. Refer to Table
3.1 for signal strength levels.
Signal Strength Unacceptable: no reading available (modem is resetting or registering) Attempting to register on the GSM network. Unacceptable: < -89 dBm
LED
SS1
SS2
SS3
Off
Off
Off
Flash Off
Off
On
Off
Off
Marginal: -89 dBm to -83 dBm
On
Flash Off
Good: -83 dBm to -77 dBm Very good: -77 dBm to -69 dBm Excellent: > -69 dBm
On
On
Off
On
On
Flash
On
On
On
Table 3.1 Signal Strength Levels
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18 en | Configuration
GPRS/GSM IP Communicator
4
Configuration
The ITS-DX4020-G supports configuration by either SMS or USB connection. You can configure up to two different modes, depending on the control panel. For a list of modes allowed by the different control panels, refer to Table 4.1, Page 22.
Control Panel
GPRS (IP)
PSTN (Contact ID) over GSM
DUAL
Easy Series DS7240V2 Series DS7400xiV4 FPD-7024 GV2 Series GV3 Series
Table 4.1 Modes Allowed by Control Panel
NOTICE! When using the PSTN (Contact ID) over GSM mode on a GV3 Series control
panel, ensure that the “C” character is dialed before the central station’s
phone number. The “C” character disables dial tone detection after the first
DTMF digit is dialed.
NOTICE! Bosch recommends that when using GSM mode, always enter a 10-digit phone number in the control panel. This is because the SIM card might have originated in a different area code from the installation location.
NOTICE! When using the PSTN (Contact ID) over GSM mode, the control panel must be set up for DTMF (tone) dialing only.
4.1
Use Short Message Service (SMS) to Configure the ITS-DX4020-G
The ITS-DX4020-G supports configuration by SMS. You can send the SMS via
mobile phone to the ITS-DX4020-G. The SMS string follows a specific format. If
the configuration message exceeds 160 characters, you must send multiple
messages. Refer to Section 4.1.2 Compose the Configuration SMS, page 19 for
details. When the ITS-DX4020-G receives the final valid part of an SMS
message, it accepts the configuration. The ITS-DX4020-G waits as long as the
CONFIG MODE jumpers are shorted together with the supplied jumper plug.
NOTICE! To allow the receipt of SMS data, the CONFIG MODE jumper pins must be
shorted together with the supplied jumper plug. Refer to Table 4.6, Page 21,
for LED activity. If the CONFIG MODE jumper pins are not shorted together,
incoming SMS data is discarded.
4.1.1
Enter CONFIG MODE
Ensure that the CONFIG MODE jumper pins are shorted together with the supplied
jumper plug. The STATUS, CELL IP, and AUDIO ACT LEDs start a scrolling
pattern.
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GPRS/GSM IP Communicator
Configuration | en 19
4.1.2
Compose the Configuration SMS
Use the appropriate SMS template for the selected mode of operation, and
compose the configuration SMS message on your mobile phone. SMS can contain
only 160 characters. Refer to Section Multiple SMS Messages (for Messages
Longer than 160 Characters), page 20 for instructions for sending a multiple
SMS configuration. The templates below contain only the essential
configuration IDs. For additional configuration IDs, refer to Table 4.9, Page
30.
NOTICE! Separate each ID or value pair with a line feed (
<
ENTER>), or a semi-colon <;>. Because of phone and carrier differences, Bosch
recommends using semi-colons to create and send SMS messages (for example,
%1;1=4020G;10=Airnet1;14=88;17=2;!). To allow spanning of configuration across multiple
messages, each SMS starts with the sequence number followed by the command line
separator.
Any of these characters is acceptable to separate command lines. Refer to your cellular
phone’s documentation for available characters.
Refer to Table 4.1, Page 18 for information about the modes allowed for your control panel.
IP over GPRS Mode
ID
Description
Sample SMS
%1
SMS sequence number 11
%1
1=
Current password (4 to 15 characters); default = 4020G
1=4020G 10=basic.m2m
10=
GPRS access point name (APN); 1 to 63 characters
14=
13 or 14 (DS7400XiV4)
14=88 17=2 !
88 (GV2 Series, GV3 Series)
92 (GV3 Series)
134 (DS7200V2 Series, Easy Series)
250 (FPD-7024)
17=
Communication path:
1 = Both (default)
2 = IP over GPRS
3 = PSTN (Contact ID) over GSM
!
End of configuration
1 The % symbol starts the SMS configuration message content. Any data before the % symbol is discarded. The % symbol is followed directly by the sequence number of the message (1 to 3).
Table 4.2 IP over GPRS Mode and Dual Wireless Mode SMS Configuration
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20 en | Configuration
GPRS/GSM IP Communicator
4.1.3
PSTN (Contact ID) over GSM Mode
ID
Description
Sample SMS
%1
SMS sequence number 1
%1
1=
Current password (4 to 15 characters); default = 4020G 1=4020G
14=0
14=
Control panel bus address 0 to set it to PTSN (Contact ID) 17=3
over GSM mode
!
17=
Communication path:
1 = Both (default)
2 = IP over GPRS
3 = PSTN (Contact ID) over GSM1
!
End of configuration
1Select 3 (PSTN (Contact ID) over GSM) for PSTN over GSM Mode
Table 4.3 PSTN (Contact ID) over GSM Mode SMS Configuration
Multiple SMS Messages (for Messages Longer than 160 Characters)
ID %1
Description
Sample SMS
SMS sequence number 1 Current password New password (case sensitive) PUK and new PIN to set in SIM (Access Point Name) APN
%1 1=4020G 2=secret123 3=123456,4343 10=basic.m2m 11=user@telco.com 12=password 15=1 16=01020304050607080910111213141516
11=user@telco.com
GPRS username
12=password
GPRS password Enable AES encryption
16=01020304050607080910 Sample AES key 111213141516
Table 4.4 Double SMS Example, Part 1
ID %2
Description SMS sequence number Option bus address End of configuration
Table 4.5 Double SMS Example, Part 2
Sample SMS
%2 14=134 !
Send the Configuration SMS
1. Send the configuration SMS to the SIM card phone number. The transmission
might take several minutes. Because the CONFIG jumper is on, the ITS-DX4020-G
waits for an SMS until a message is received.
2. Observe the LEDs on the ITS-DX4020-G. When all of the LEDs start a
scrolling pattern, the ITS-DX4020-G is successfully configured. Refer to Table
4.6 for more information.
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Configuration | en 21
Condition 1 No control panel authorization received.
LED State
STATUS CELL AUDIO SS1 SS2
SS3
IP
GSM Signal Strength
BUS Off
2 Installer is authorized for Configuration mode,
or authorization is not required. 3 Received invalid SMS.
GSM Signal Strength
On
Flash Flash
Flash Flash
4 Received valid SMS authorizing configuration.
Key: = Scrolling LEDs, from left to right.
Table 4.6 Configuration Mode (J200 Jumper Installed) LED States
NOTICE! If the LEDs indicate an invalid SMS, remove the configuration jumper
and then repeat the steps in Section 4.1.1 Enter CONFIG MODE, page 18. If the
LEDs continue to indicate an invalid SMS, the configuration SMS might be
incorrect. Ensure that your configuration SMS contains the correct
information, or use the USB connection to configure the ITS-DX4020-G.
4.1.4
Exit from CONFIG MODE
1. Remove the jumper plug from the CONFIG MODE jumper pins. The ITS-DX4020-G
restarts.
2. Check the status of the CELL IP LED to see if the ITS-DX4020-G can
communicate with the central station receiver. Refer to Table 4.7 for more
information.
CELL IP LED State Off
Status The ITS-DX4020-G is not connected to the GPRS network.
Flash On
The ITS-DX4020-G is connected to the GPRS network, but it is not connected to
the central station receiver.
The ITS-DX4020-G is connected to the central station receiver through the GPRS
network.
Table 4.7 CELL IP LED Status
4.2
Use USB to Configure the ITS-DX4020-G
You can use a USB connection from a laptop or desktop PC to the ITS-DX4020-G
to configure the ITS-DX4020-G on-site. Before you can access the USB user
interface, you must install the ITS-DX4020-G.inf file on the target PC or
laptop. The ITS-DX4020-G.inf file is available on the supplied CD-ROM. You
need to install this file only once on the target PC or laptop. If the ITS-
DX4040-G CD-ROM is not available: 1. From your Internet browser, go to
http://www.boschsecurity.com to open the Bosch
Web site. 2. Select the web site for your region and country. 3. In the Online
Catalogs section on the left, click the Intrusion Alarm Systems link.
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4.2.1
4. Under the Intrusion Alarm Systems Products heading, scroll to the Conettix
Information Transport Solutions section. Click the Show product section link.
5. Click the Conettix IP link. 6. Scroll to the ITS-DX4020-G GPRS/GSM IP
Communicator section. Click the section title
to open the product page. 7. Under the product image, click the Software tab.
8. Click OK to accept the license agreement. 9. To the right of ITS-DX4020-G
inf, click on the language link (for example, en).
The File Download dialog box opens. 10. Click Save to save the file to the
target PC or laptop.
Install the USB Driver
NOTICE! If the target PC or laptop has only one USB port, you need to install
the USB driver only once. If the target PC or laptop has multiple USB ports,
you must install the USB driver each time the ITS-DX4020-G is connected to a
new USB port.
1. Ensure that the CONFIG MODE jumper pins are shorted together with the
supplied jumper plug. Refer to Figure 2.2, Page 8.
2. Supply power to the ITS-DX4020-G (12 VDC). 3. Connect the ITS-DX4020-G to
the target PC or laptop, using a USB-to-mini-USB (5-pin
mini-B connector) cable (not supplied). The Found New Hardware Wizard opens.
Figure 4.1 Found New Hardware Wizard Main Page
4. Select Install from a list or specific location (Advanced), and click
Next. 5. On the resulting Please choose your search and installation options
page, select the
Search for the best driver in these locations option button.
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Configuration | en 23
Figure 4.2 Please Choose Your Search and Installation Options Page
6. Select the Include this location in the search checkbox, and then click
Browse. The Browse for Folder dialog box opens.
Figure 4.3 Browse for Folder Dialog Box
7. Navigate to and highlight the downloaded ITS-DX4020-G.inf file. Click OK
and then click Next. The Found New Hardware Wizard Finish page appears.
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4.2.2
Figure 4.4 Found New Hardware Wizard Finish Page
8. Click Finish to complete the installation of the ITS-DX4020-G USB driver.
Install a Communication Program
To use a USB connection from a laptop or desktop PC to the ITS-DX4020-G to
configure the ITS-DX4020-G, you must use a Microsoft communication program.
Windows XP and Earlier: The Microsoft Windows XP and 2000 installation
automatically
installs HyperTerminal, a Microsoft communication program, when Windows
installs. If HyperTerminal is not installed, install it from the Windows XP or
Windows 2000 installation disc, or install Tera Term from the ITS-DX4020-.
Windows Vista and Windows 7: Windows Vista and Windows 7 installations do not
install a communication program when the operating system installs. Install
Tera Term from the ITS-DX4020-G CD. When you perform the installation, follow
the prompts in the installation wizard, but on the Select Components page of
the wizard, select Compact installation from the drop-down list. Refer to
Figure 4.5, Page 24.
Figure 4.5 Setup – Tera Term Wizard’s Select Components Page
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4.2.3
Log Into the USB Interface
NOTICE! To allow for USB configuration, the CONFIG MODE jumper pins must be
shorted together with the supplied jumper plug. Refer to Table 4.6, Page 21,
for LED activity. If the CONFIG MODE jumper pins are not shorted together, you
can only view configuration data.
1. Ensure that the USB-to-mini-USB cable is connected to the ITS-DX4020-G and
the target PC or laptop.
2. Short the CONFIG MODE jumper pins with the supplied jumper plug. 3. From
Windows, start a terminal session by doing one of the following: If you are
using Windows XP or earlier, launch Hyper Terminal by selecting Start>(All)
Programs>Accessories>Communications>Hyper Terminal. In you are using Windows
Vista or Windows 7, launch Tera Term by selecting Start>(All)
Programs>Tera Term>Tera Term. 4. Set up a connection on the new virtual serial
COM port (for example, Port: COM4:
ITS-DX4020-G [COM4]) using the following settings: Baud rate: 9600 Data
bits: 8 Parity: None Stop bits: 1 Flow control: None To determine which
COM port is used by the ITS-DX4020-G:
a. From your desktop, click Start. b. Right-click My Computer, and select
Properties. c. Select the Hardware tab, and click the Device Manager button.
d. In the Device Manager list, scroll to Ports (COM & LPT). e. Open the Ports
(COM & LPT) node.
If the ITS-DX4020-G is connected to the computer, it appears in this list with
its COM port assignment next to it.
If the ITS-DX4020-G is not connected to the computer, or the USB driver is not
installed, the ITS-DX4020-G does not appear in this list. 5. After the
connection is established, press [Enter]. The ITS-DX4020-G USB login window
opens.
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Figure 4.6 ITS-DX4020-G USB Login Window
NOTICE! The ITS-DX4020-G USB login window shows the firmware version. The
procedures in this installation and operation guide require software version
1.3.15 or later. Refer to Section 6 Firmware Upgrade, page 36 for firmware
upgrade instructions.
6. Enter the password to log on. The default password is 4020G (all
uppercase). The user interface allows three attempts to enter the password
correctly. After three failed attempts, you must reset the ITS-DX4020-G by
removing the jumper plug from the CONFIG MODE jumpers, and then repeat Steps 3
through 6.
7. Press [Enter] to continue. The USB main menu opens. Refer to Figure 4.7,
Page 27.
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4.2.4
USB Main Menu
Configuration | en 27
4.2.5
Figure 4.7 USB Main Menu
Callout Description
1
Current access level
2
Current settings for basic parameters
3
Asterisk (*) preceding the Basic or Advanced configuration items indicates a
change made to a configuration item during current session.
4
Current settings for advanced parameters
5
Current device status
6
USB option menu. Refer to Section 4.2.5 USB Option Menu, page 27.
The USB main menu appears: after a user enters a password successfully
every time the user presses [Enter] without first selecting an option from the
main
screen, or upon returning from a sub-menu. The main menu shows all current
configuration settings first. An asterisk in front of a Basic or Advanced
configuration item indicates a setting change during the current session. The
content of the main menu scrolls continuously. When a user performs a new
action, any resulting response from the user interface appears at the end of
the menu.
USB Option Menu
For a description of the USB option menu items, refer to Table 4.8, Page 28.
To see the USB option menu, refer to Figure 4.7, Page 27. At a configuration
screen, items are presented one at a time with the current value inside [ ]
brackets. If you press [Enter] without entering a new value, the current value
is unchanged. To go to a specific menu option, enter the appropriate menu item
number and press [Enter].
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Option
1 Change password
2 Change log level 3 View log 4 Exit without Save 5 Restore Factory defaults
6 Save and Reboot
7 Upgrade Firmware 8 Change Basic parameters
9 Change Advanced parameters
Press to Select 1
2 3 4 5
6
7 8
9
Description
To change the login password, enter the old password first, and then enter the
new password twice. The second entry confirms the new password. Passwords must
be 4-15 characters long, and are case-sensitive. 0-9, A-Z, a-z, and special
characters are allowed. Change the debugging level shown on the View Log
screen.
View the debugging log for diagnostic purposes. Press any key to exit. Return
to the USB interface login screen. Press [Y] (for Yes) to exit without saving.
All configuration changes that were made are lost and are replaced with the
previous values. Select to restore all factory default values. When prompted,
remove the plug from the CONFIG jumper pins to restart the ITS-DX4020-G.
Warning: All fields are cleared and the factory default values are restored.
Select to save all changed values (changed values are preceded by an asterisk
[]). Press [Y] (for Yes). When prompted, remove the plug from the CONFIG
jumper pins to restart the ITS-DX4020-G. Select this option to upgrade the
firmware in the ITS-DX4020-G. Refer to Section 6 Firmware Upgrade, page 36. To
change a basic parameter: 1. Press the [Enter] key repeatedly until the cursor
is on the desired parameter. 2. Enter the desired value. If you do not enter a
new value at the prompt, the previous value is retained. After all Basic
parameters are reviewed, the USB main menu reappears, indicating changed
values with asterisks (). Refer to Table 4.9, Page 30 for basic parameters.
To change an advanced parameter: 1. Press the [Enter] key repeatedly until the
cursor is on the desired parameter. 2. Enter the desired value. If you do not
enter a new value at the prompt, the previous value is retained. After all
Advanced parameters are reviewed, the USB main menu re-appears, indicating
changed values with an asterisk (*). Refer to Table 4.9, Page 30 for advanced
parameters.
Table 4.8 USB Option Menu Items
NOTICE! Table 4.9 shows all parameters available through SMS or USB configuration. Shaded rows are required parameters. Values in bold are default settings.
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Configuration | en 29
ID Parameter
Values
Description
1 Current Password 4 to 15 characters (4020G)
Mandatory and case sensitive. NOTICE! Remember all passwords. Forgotten passwords cannot be recovered, and the unit must be returned.
2 New Password
4 to 15 characters
New password, as desired. Case sensitive.
3 SIM PUK,PIN
Maximum 10 numeric digits each Sets a new PIN into the SIM and the ITS- DX4020-G.
4 SIM PIN
4 numeric digits
Sets the PIN in the ITS-DX4020-G to match your SIM card PIN.
10 GPRS APN
1 to 63 characters (Airnet1)
Access point name.
11 GPRS username
1 to 63 characters
User name for wireless service provider (not always required).
12 GPRS password
1 to 63 characters
Password for wireless service provider (not always required).
13 Src port
1 to 65535 characters (7700) Sets the source port for the ITS-DX4020-G.
14 Bus Address
0 (PSTN [Contact ID])
Sets the control panel bus address for
13 or 14 (DS7400XiV4)
communication with the control panel.
88 (GV2 Series, GV3 Series)
92 (GV3 Series)
134 (DS7200V2 Series,
Easy Series)
250 (FPD-7024)
15 AES Encryption
0 = Disabled 1 = Enabled
Security encryption on or off. The setting must match the encryption settings in the receiver.
16 AES Encryption Key 32 characters max. 0-9, A-F, a-f allowed
The AES Encryption Key must match the encryption key in the receiver.
17 Communication paths available
1 = Both
Select which communication path the
2 = IP over GPRS
ITS-DX4020-G will use.
3 = PSTN (Contact ID) over
GSM
18 Destination Port
1 to 65535 characters (7700)
Sets the port of the receiver for panels that do not support a destination port (DS7400XiV4). This setting appears in the USB interface menu only when address 13 or 14 is selected.
50 DTMF digit timeout 100 to 3000 ms (500 ms)
Acceptable time between dialed DTMF digits from the control panel.
51 GPRS ACK timeout 6 to 600 sec (70 sec)
The GPRS session restarts if no response occurs by the time the entered time expires.
52 GPRS Transmit buffer lifetime
6 to 120 sec (15 sec)
Length of time the control panel messages remain in the in the ITS-DX4020-G buffer before they are discarded.
53 GSM CODEC setting
0 = Full Rate (FR) 1 = Adaptive Multi-rate
(AMR)
Set to Full Rate when GSM is used.
54 GSM transmit gain 0 to 10 (5)
Gain on transmitted GSM signals.
55 GSM receive gain 0 to 10 (5)
Gain on received GSM signals.
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ID Parameter
56 Enable incoming GSM calls where supported
Values 0 = Disabled 1 = Enabled
57 GPRS session timeout
1 to 255 hrs (4 hrs)
58 Trouble reporting delay time
0 to 65535 sec (120 sec)
59 Enable low signal 0 = Disabled strength reporting 1 = Enabled
61 Dynamic DNS Server IP Address
7 to 15 characters (“none”)
62 Dynamic DNS Server Port
63 Dynamic DNS ID Selection
64 Dynamic DNS ID
1 to 65535 (7702)
1 = SIM ICCID 2 = ID is SIM IMSI 3 = ID is modem IMEI 4 = ID is
manually entered 2 to 20 characters
Table 4.9 SMS and USB Configuration Parameters
Description Enable or disable the ability to receive incoming GSM calls. This
parameter is only available when using the Easy Series control panel. Refer to
Section 2.2 Device Overview, page 8, for more information. If no IP over GPRS
communication occurs within the GPRS session timeout period, the ITS-DX4020-G
sends a message to keep the current session alive, ensuring that the network
path is active. To avoid connectivity delays, set the GPRS session timeout to
fewer hours than your carrier’s session expiration period to avoid
connectivity delays. When low signal strength, SIM card missing, or unable to
register on the network is detected for longer than the time entered in this
parameter, the ITS-DX4020-G stops responding on the bus to indicate a Trouble
condition to the control panel. No information is sent to the control panel.
The next attempt by the control panel to poll, or send a message to the ITS-
DX4020-G, fails. The control panel then creates a trouble condition. When
signal strength is detected, it must remain restored for the amount of time
entered in this parameter before the ITS-DX4020-G sends signals again. When
enabled, the ITS-DX4020-G sends a trouble signal to the control panel if the
signal strength falls to an unacceptable level. Restoring signal strength to
an acceptable level resets this condition. For proper operation, the signal
strength must be at a minimally an acceptable level. Refer to Table 4.9, Page
30 for UL 864 requirements. Enter an IP address using the standard IP address
format (for example, 10.10.10.1). Select “none” to disable the dynamic DNS
server update. Enter a DNS server port number, if applicable.
Select a DNS ID method.
Must conform to RFC952 and RFC1123 name format. NOTICE! This field is required
only if parameter 63 is set to 4.
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4.3
4.3.1
Polling Configurations
Plan carefully when selecting the control panel poll time, ACK wait times,
control panel retries, ITS-DX4020-G GPRS ACK timeouts, and D6x00 Receiver poll
and ACK wait times. Having the wrong or improper settings could cause trouble
conditions when the network carrier performs maintenance, and increased data
volumes that could effect your monthly cost. Your settings for these
parameters determine how the system works, but depend on the security level
needed.
High Security Application (bank, jewelry store, UL fire, and so on)
Polling times are typically less than 20 min. Path integrity is critical, and
short interruptions in network service are indicated at the premise and
central station. The following High Security Application recommendation
assumes the ITS-DX4020-G is the primary communication device with no backup.
Control Panel Settings Poll Rate: 60 sec ACK Wait: 13 sec Retry Count: 5
ITS-DX4020-G Settings GPRS ACK Timeout: ACK wait (13) x Retry Count (5) +
ACK Wait (13) = 78 sec GPRS Session Timeout: Must be greater than control
panel poll time (60 sec) + GPRS
ACK timeout (78 sec). The minimum GPRS session timeout setting is 1 hour; the
default 4 hour setting is acceptable.
D6x00 Receiver Settings Control Panel Poll Rate: 60 sec ACK Wait: 78 sec
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4.3.2
Medium Security Application
Polling times are typically 1 to 4 hours. Path integrity is important, and
short interruptions in network service might be indicated at the premise and
central station. The following Medium Security Application recommendation
assumes the ITS-DX4020-G is the primary communication device with no backup.
Control Panel Settings Poll Rate: 3 hours ACK Wait: 300 sec (5 min)
Retry Count: 5
ITS-DX4020-G Settings GPRS ACK Timeout: ACK wait (300 sec) x 2 = 600 sec
By setting the GPRS ACK timeout less than the retry count, the ITS-DX4020-G
can reconnect to the network if the carrier dropped the connection or for
short maintenance interruption outages. GPRS Session Timeout: Must be
greater than control panel poll time (3 hours) + ACK wait (5 min) x Retry
Count (5) + ACK Wait (5 min) = 3 hours and 30 min. The GPRS session timeout
default setting of 4 hours is acceptable.
NOTICE! If you use a control panel poll rate of 4 hours, change the default
GPRS session timeout to 5 hours. Ensure that your SIM service provider’s
session timeout is greater than 5 hours. Check the information that came with
the SIM card. If the carrier’s session timeout is less than your GPRS session
timeout, the communication path is dropped by the carrier and the event
message is not received until a new connection is made, delaying your event
messages from being delivered when expected. To ensure the communication path
is not dropped, set the poll rate to less than the carrier timeout (for
example, 2 hours).
D6x00 Receiver Settings Control Panel Poll Rate: 4 hours ACK Wait: 15 sec
NOTICE! To set the control panel poll rate by the hour, ensure that the D6x00
Receiver has D6200CD V1.35 firmware or later. Because the Bosch D6x00
Receivers only have hours and seconds settings, the receiver would have to be
set to 4 hours instead of 3 hours and 30 min. The receiver can only support up
to 255 sec maximum for the ACK wait time.
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4.3.3
Backup or Low Security Application (residential or other once-a-day reporting
location)
Polling times are typically 12 to 24 hours. Path integrity is only tested once
or twice a day, and short interruptions in network service are generally not
indicated at the premise and central station. Using settings similar to the
following allows the system to recover from short outages without causing
trouble conditions at the premise. The following Backup or Low Security
Application recommendation assumes the ITS-DX4020-G is the primary
communication device with a different technology backup (PSTN or Wired IP).
Control Panel Settings Poll Rate: 24 hours ACK Wait: 300 sec (5 min)
Retry Count: 10
ITS-DX4020-G Settings GPRS ACK Timeout: ACK wait (300 sec) x 2 = 600 sec
By setting the GPRS ACK timeout less than the retry count, the ITS-DX4020-G
has time to reconnect to the network if the carrier dropped the connection or
for short maintenance interruption outages. GPRS Session Timeout: Must be
greater than control panel poll time (24 hours) + ACK wait (5 min) x Retry
Count (5) + ACK Wait (5 min) = 24 hours 55 min. This property’s default 4 hour
setting must change. Check with the SIM service provider to determine the
maximum time allowed for a session. Your GPRS session timeout must be less
than this value.
NOTICE! Several SIM service providers only support up to 24 hour session
timeout. Check the information that came with the SIM card. If the carrier’s
session timeout is less than your GPRS session timeout, the communication path
is dropped by the carrier and the event message is not received until a new
connection is made, delaying your event messages from being delivered when
expected. To ensure the communication path is not dropped, set the poll rate
to less than the carrier timeout (for example, 18 hours).
D6x00 Receiver Settings Control Panel Poll Rate: 25 hours ACK Wait: 15 sec
NOTICE! The D6x00 Receiver must use D6200CD V1.35 or later to support hour
selections.
NOTICE! Signal outages can be caused by routine upgrades and maintenance of the mobile towers. On average, these outages can last from 1 to 15 minutes. One option to minimize the number of signal failures caused by these outages, reduce the poll rate setting in the control panel to half of the poll rate setting in the central station receiver.
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4.4
SIM Card Data Usage
NOTICE! The security level you need determines which SIM card data plan you
should use. If you obtain a data plan for once-a-day test messages, but you
set up polling for 60 sec, you will receive a larger-than-expected cellular
bill. It is important that you chose a data plan that matches your
application.
Poll Message or Event Message: ~100 bytes RPS Sessions: This setting
depends on the RPS tasks you perform (for example, full
upload/download of programming data, history retrieval, diagnostics) and the
number of times you access the control panel. On average, such usage could
range from 10 kb to 100 kb. Other factors such as the number of session
timeouts received and so on will also increase the data usage. Based on 60 sec
polling and 5 events/day, you can expect to use ~5 MB of data per month not
including RPS usage.
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Testing | en 35
5
5.1
5.2
Testing
1. Configure the control panel for communication routes. Refer to your
control panel’s documentation for programming instructions.
2. Send a test alarm using the configured route(s), and verify receipt of the
alarm at the central station.
3. If incoming GSM calling is enabled, initiate a phone call to the control
panel.
GSM Trouble Indication
The ITS-DX4020-G module activates the phone voltage after GSM registration
finishes. The module removes the phone voltage if it detects a communication
problem when being used in PSTN (Contact ID) Over GSM Mode. If all trouble
conditions restore, the phone voltage is automatically reapplied. This allows
legacy control panels with phone line voltage monitors to support the module
and display communication trouble signals. The removal and restoral of the
phone voltage from a trouble condition is controlled by the trouble reporting
delay time parameter. The following conditions cause the phone voltage to be
removed: SIM missing Low signal strength Not able to register on the GSM
network
Firmware Version
Use the LED DIS function to determine the firmware version of the ITS-DX4020-G
module without a USB connection. When you first install the LED Disable
jumper, the LED flashes the firmware version as a series of three flashes (for
example, 1 – 4 – 3 flashes signifies firmware version 1.4.3).
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6
6.1
6.2
6.2.1
Firmware Upgrade
To upgrade the firmware in the ITS-DX4020-G, you must download the latest
firmware file from the Bosch Web site to the target PC or laptop, and then use
either Hyper Terminal or Tera Term to install the firmware file on the ITS-
DX4020-G.
Download the Latest Firmware
1. From your Internet browser, go to http://www.boschsecurity.com to open the
Bosch Web site.
2. Select the web site for your region and country. 3. In the Online Catalogs
section on the left, click the Intrusion Alarm Systems link. 4. Under the
Intrusion Alarm Systems Products heading, scroll to the Conettix –
Information Transport Solutions section. Click the Show product section link.
5. CLick the Conettix IP link. 6. Scroll to the ITS-DX4020-G GPRS/GSM IP
Communicator section. Click the section title
to open the product page. 7. Under the product image, click the Software tab.
8. Click OK to accept the license agreement. 9. To the right of ITS-DX4020-G
bin, click on the language link (for example, en).
The File Download dialog box opens. 10. Click Save to save the file to the
target PC or laptop.
Install the Firmware
Install the Firmware using Hyper Terminal
NOTICE! To install the firmware, the CONFIG MODE jumper pins must be shorted
together with the supplied jumper plug. Refer to Table 7.2, Page 44, for LED
activity.
Microsoft includes Hyper Terminal with the Windows XP operating system and
earlier operating systems. 1. Ensure that the USB-to-mini-USB cable is
connected to the ITS-DX4020-G and the target
PC or laptop. 2. Short the CONFIG MODE jumper pins with the supplied jumper
plug. 3. Start Hyper Terminal by selecting Start>(All)
Programs>Accessories>Communications>Hyper Terminal. 4. Set up a connection on
the new virtual serial COM port (for example, Port: COM4:
ITS-DX4020-G (COM4) using the following settings: Baud rate: 9600 Data
bits: 8 Parity: None Stop bits: 1 Flow control: None To determine which
COM port is used by the ITS-DX4020-G: a. From your desktop, click Start. b.
Right-click My Computer, and select Properties. c. Select the Hardware tab,
and click the Device Manager button. d. In the Device Manager list, scroll to
Ports (COM & LPT).
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e. Open the Ports (COM & LPT) node. If the ITS-DX4020-G is connected to the
computer, it appears in this list with its COM port assignment next to it. If
the ITS-DX4020-G is not connected to the computer, or the USB driver is not
installed, the ITS-DX4020-G does not appear in this list.
5. After the connection is established, press the [Enter] key. The ITS-
DX4020-G USB login window opens. Refer to Figure 6.1, Page 37.
Figure 6.1 USB Login Window
6. Enter the password to log on. The default password is 4020G (all
uppercase). The user interface allows three attempts to enter the password
correctly. After three failed attempts, you must reset the ITS-DX4020-G by
removing the jumper plug from the CONFIG MODE jumpers.
7. Press [Enter] to continue. The USB main menu opens. 8. Select option 7
Upgrade Firmware. 9. Press [Enter]. Hyper Terminal asks you to start the
Xmodem transfer of the upgrade
image file. 10. From the menu bar, click Transfer>Send File.
The Send File dialog box opens.
Figure 6.2 Hyper Terminal Send File Dialog Box
11. Click Browse. Navigate to and highlight the downloaded ITS-DX4020-G
binary file. 12. In Protocol, select Xmodem. 13. Click Send to start the
firmware upgrade. The Xmodem file send for ITS-DX4020-G
dialog box opens and indicates the upgrade progress. Refer to Figure 6.3, Page
38.
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6.2.2
Figure 6.3 Xmodem File Send Progress Dialog Box
14. When the file transfer completes, HyperTerminal prompts you to continue.
Press [Y] and then [Enter] to continue the upgrade.
15. When the firmware upgrade is complete, close Hyper Terminal, and remove
the jumper plug from the CONFIG MODE jumpers on the ITS-DX4020-G. The ITS-
DX4020-G restarts.
Install the Firmware using Tera Term
NOTICE! The CONFIG MODE jumper pins must be shorted together with the supplied
jumper plug to install firmware. Refer to Table 7.2, Page 44 for LED activity.
If you are using Microsoft Windows Vista or 7, you must download and install a
communication utility, such as Tera Term, on the target PC or laptop. 1.
Ensure that the USB-to-mini-USB cable is connected to the ITS-DX4020-G and the
target
PC or laptop. 2. Short the CONFIG MODE jumper pins with the supplied jumper
plug. 3. Start Tera Term by selecting Start>(All) Programs>Tera Term>Tera
Term. 4. Set up a connection on the new virtual serial COM port (for example,
Port: COM4:
ITS-DX4020-G [COM4]) using the following settings: Baud rate: 9600 Data
bits: 8 Parity: None Stop bits: 1 Flow control: None 5. After the
connection is established, press the [Enter] key. The ITS-DX4020-G USB login
window opens. Figure 6.4, Page 39.
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GPRS/GSM IP Communicator
Firmware Upgrade | en 39
Figure 6.4 USB Login Window
6. Enter the password to log on. The default password is 4020G (all
uppercase). The user interface allows three attempts to enter the password
correctly. After three failed attempts, you must reset the ITS-DX4020-G by
removing the jumper plug from the CONFIG MODE jumpers.
7. Press the [Enter] key to continue. The USB main menu opens. 8. Select
option 7 Upgrade Firmware. 9. Press the [Enter] key. Tera Term asks you to
start the Xmodem transfer of the upgrade
image file. 10. Select File? Transfer>Xmodem>Send.
Figure 6.5 Tera Term File Menu Path
11. In the XMODEM Send dialog box, use the Look in: menu to navigate to and
select the location to which you downloaded the ITS-DX4020-G binary file.
Refer to Figure 6.6, Page 40.
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12. Click Open to start the firmware upgrade. The Tera Term: XMODEM Send dialog box opens and indicates the upgrade progress.
Figure 6.6 Tera Term XMODEM Send Dialog Box
13. When the file transfer completes, TeraTerm prompts you to continue. Press
[Y] and then [Enter] to continue the upgrade.
14. When the firmware upgrade is complete, close Tera Term, and remove the
jumper plug from the CONFIG jumpers on the ITS-DX4020-G. The ITS-DX4020-G
restarts.
NOTICE! During the firmware upgrade process, pauses in the data transfer are
normal. During these pauses, the module processes other information. If the
process stops for more than 1 min, restart the module and repeat the process.
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GPRS/GSM IP Communicator
Troubleshooting | en 41
7
7.1
Troubleshooting
Diagnostic LED Descriptions
LED STATUS
CELL IP
AUDIO ACT SS1, SS2, SS3 BUS
Function
Indicates the overall health of the device. ON: Normal operation. Flash: A
trouble condition exists. OFF: No power to the device. When the LED DIS
jumper pins are first shorted, the STATUS LED flashes the firmware version.
After that, the STATUS LED flashes once every 4 sec to indicate that the ITS-
DX4020-G is powered up.
Indicates the IP connection status. ON: The ITS-DX4020-G is connected to the
central station receiver
through the GPRS network. Flash: The ITS-DX4020-G is connected to the GPRS
network, but
not to the central station receiver. OFF: The ITS-DX4020-G is not connected
to the GPRS network.
Indicates the PSTN connection status. ON: The PSTN connection is currently
in use (off-hook). OFF: The PSTN connection is not in use (on-hook).
These LEDs indicate the wireless signal strength of the ITS-DX4020-G. Refer to
Table 3.1, Page 17 for more information.
Indicates bus connection status. ON: Active communication exists between the
ITS-DX4020-G and
the control panel. Flash: The ITS-DX4020-G is initializing, or a problem
exists with the
bus connection to the control panel. OFF: The ITS-DX4020-G is not configured
for bus communication.
Table 7.1 Diagnostic LED Functions
NOTICE! If the ITS-DX4020-G is setup for GPRS (IP) communication and the
STATUS LED is single flashing and the CELL IP LED is off for more than 2
minutes, do the following. Verify that the ITS-DX4020-G has proper signal
strength Verify the APN, user name, and password provided by the carrier. If
these are correct,
check with the carrier to make sure your account is set up in their system. If
a user name and password are required, verify with the carrier that these are
correct in their system.
Refer to the LED descriptions shown in Table 7.2, Page 44 before performing
any troubleshooting procedures.
NOTICE! When the LED DIS jumper is applied, the STATUS LED flashes at a slower
4 sec interval to save power. The flashes do not indicate a trouble condition.
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LED State Operating Mode STATUS CELL IP
No LEDs visible Off
Off
Powering on and initialization mode
Double flash
Action required
Double flash
Double flash
Double flash
Double flash
Double flash
Double flash
Configuration
mode (Jumper
plug installed)
Off
Double flash Off Off Off Off Off
Key:
Shifting flash*
Shifting
flash*
AUDIO Off
Off
Off Double flash Off Off Off Off
Shifting
flash*
SS1
SS2
SS3
BUS
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Double Off
Off
Off
flash
Off
Double Off
Off
flash
Off
Off
Double Off
flash
Off
Off
Off
Double
flash
See Signal strength indicators Off section of table below.
See Signal strength indicators On section of table below.
Flash
Flash
Flash
Flash
Double flash
Double flash
Double flash
Double flash
Shifting
flash*
Shifting
flash*
Shifting
flash*
Shifting
flash*
Information or Troubleshooting Section Section 7.2.1 The ITS-DX4020-G does not
power on (no LEDs are lit)., page 45. Section 7.2.2 Initialization,
page 45.
Section 7.2.3 Hardware, page 45.
Section 7.2.4 Firmware, page 45.
Section 7.2.5 Radio Registration, page 46. Section 7.2.6 SIM Card, page 46.
Section 7.2.7 PIN Code, page 46.
Section 7.2.8 Control Panel Bus, page 47. Section 7.2.9 No Authorization, page
47.
Ready and authorized to configure with either SMS or USB. Section 7.2.10
Invalid Configuration SMS, page 47. Section 7.2.11 Firmware Upgrade In
Process, page 48. SMS configuration is successful. You can now remove the
CONFIG jumper to save settings. Firmware upload in progress. Do not power down
the module. The ITS-DX4020-G reboots automatically.
= Scrolling LEDs, from left to right.
X = LED’s status is not significant. *Shifting flash = Every other LED flashes simultaneously, creating the shifting flash pattern.
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Troubleshooting | en 43
LED State Operating Mode STATUS CELL IP
Normal operating On
Off
mode (STATUS
LED on steady)
On
On
Transitional/ watch states
Key:
On Flash
X Flash
Flash X
Flash
X
Flash
Off
Flash X
AUDIO SS1
SS2
SS3
BUS
Information or Troubleshooting
Section
On or off
See Signal strength indicators On or Off section of table below.
System normal. The ITS-DX4020-G is in PSTN (Contact ID) Over GSM Mode.
On or off See Signal strength indicators On section of table below.
System normal. The ITS-DX4020-G is in IP Over GPRS Mode.
On
See Signal strength indicators On or Off System normal. PSTN (Contact
section of table below.
ID) Over GSM Mode is in use.
On or off See Signal strength indicators On section of table below.
No incoming IP packets. Section 7.2.12 No Incoming IP Packets, page 48.
On or off See Signal strength indicators Flash section of table below.
Section 7.2.13 Control Panel Bus Problem, page 48.
X
Off
Off
Off
X
Section 7.2.14 Radio Initializing
or No Signal Strength, page 49.
Flash
Off
Off
Section 7.2.15 GSM Network
X
X
Registration, page 49.
On
Off
Off
Section 7.2.16 Unacceptable
X
X
Signal Strength, page 49.
= Scrolling LEDs, from left to right.
X = LED’s status is not significant. *Shifting flash = Every other LED flashes simultaneously, creating the shifting flash pattern.
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LED State
Operating Mode STATUS CELL IP AUDIO SS1
SS2
SS3
BUS
Signal strength
Off
Off
Off
X
X
X
X
indicators
Flash
Off
Off
X
X
X
X
Key:
On
Off
Off
X
X
X
X
On
Flash
Off
X
X
X
X
On
On
Off
X
X
X
X
On
On
Flash
X
X
X
X
On
On
On
X
X
X
X
Information or Troubleshooting Section
Section 7.2.14 Radio Initializing or No Signal Strength, page 49 or Section
7.2.18 Wireless Reception Issues, page 50.
Section 7.2.15 GSM Network Registration, page 49 or Section 7.2.18 Wireless
Reception Issues, page 50.
Section 7.2.16 Unacceptable Signal Strength, page 49.
Section 7.2.17 Marginal RF Signal, page 50.
Good signal strength: -83 dBm to -77 dBm. No corrective action is required.
Very good signal strength: -77 dBm to -69 dBm. No corrective action is
required.
Excellent signal strength: > -69 dBm. No corrective action is required.
= Scrolling LEDs, from left to right.
X = LED’s status is not significant. *Shifting flash = Every other LED flashes
simultaneously, creating the shifting flash pattern.
Table 7.2 ITS-DX4020-G LED Descriptions
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Troubleshooting | en 45
7.2
7.2.1
7.2.2 7.2.3 7.2.4
Troubleshooting Procedures
The ITS-DX4020-G does not power on (no LEDs are lit).
Description: The power wiring or power supply has a problem, or the LED DIS
jumper is on, in which case only the STATUS LED blinks every 4 sec.
Solution: 1. On the ITS-DX4020-G, check the voltage at the Power input pins R
and B. The voltage
should be 9.8 VDC to 14 VDC. 2. Check the wiring between the ITS-DX4020-G and
the control panel (refer to
Section 3.4 Connect the ITS-DX4020-G to the Control Panel, page 14). 3. Remove
the jumper from the LED DIS, if it is on. 4. If everything appears normal,
replace the ITS-DX4020-G.
Initialization
Description: STATUS LED double flashes until initialization is complete.
Solution: 1. If the device stays in this state for more than 60 sec, check
wiring between the
ITS-DX4020-G and the control panel, and reboot the system. 2. If the problem
continues, make sure other LEDs are not double flashing as well. If so,
refer to Section 7.1 Diagnostic LED Descriptions, page 41. 3. If the problem
continues, replace the ITS-DX4020-G.
Hardware
Description: General hardware problem.
Solution: 1. Reboot the system. 2. Check for broken or overheated components
and short circuits. 3. On the ITS-DX4020-G, check the voltage at the Power
input pins R and B terminals
(between 9.8 and 14 VDC). 4. If the problem continues, replace the ITS-
DX4020-G.
Firmware
Description: Corrupted flash or failed firmware upload.
Solution: 1. Perform the Factory Defaulting procedure using the USB menu as
described in Table 4.8,
Page 28. 2. Upgrade the firmware as described in Section 6 Firmware Upgrade,
page 36. 3. If the problem continues, replace the ITS-DX4020-G.
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7.2.5 7.2.6 7.2.7
Radio Registration
Description: Failed to register or reregister on the wireless network. This
mode occurs if registration never occurred and 8 min has elapsed. This
condition can also occur if only one tower is within range, and it is not
functioning. The LEDs change state but the module continues to try
reestablishing communications (this can be a recoverable condition).
Solution: 1. Check for RF signal strength by shorting the CONFIG MODE jumpers
and reading the
GSM Signal Strength LEDs as described in the Signal strength indicators
section of Table 7.2, Page 44. 2. Bosch recommends connecting the module to
the PC using USB so that you can determine if the module is GSM registered on
the network, or if the signal strength is too low for the module to obtain a
GPRS signal. For more information, refer to Section 4.2.4 USB Main Menu, page
27. If the signal strength is unacceptable, refer to Section 7.2.18 Wireless
Reception Issues, page 50. 3. Replace the SIM card with a known good test
card. If the signal strength is acceptable, confirm that the wireless service
provider activated this account and the SIM card correctly. 4. If the problem
continues, replace the ITS-DX4020-G.
SIM Card
Description: SIM card problem.
Solution: 1. Check for the presence of a SIM in the holder. 2. Check for
damage to the SIM card holder. 3. Remove and reseat SIM card in the holder,
checking for worn contacts or looseness
between the holder and the SIM card. 4. Reboot the system. 5. If the problem
continues after rebooting the system, replace the SIM card. A new SIM
card might require the ITS-DX4020-G to be reconfigured to the new card’s
parameters (if using a different carrier or provider).
PIN Code
Description: Mismatched PIN code.
Solution: If the SIM card’s PIN is unknown, review the information on the
SIM card holder that the
card was delivered in for additional information. If the SIM card’s PIN is
known, set the ITS-DX4020-G PIN (parameter #4) to match your
SIM PIN. Set parameter #4 using the main USB menu (refer to Section 4.2.4 USB
Main Menu, page 27. If the problem continues after rebooting the system,
replace the SIM card with a different card. A new SIM card might require the
ITS-DX4020-G to be reconfigured to the new card’s parameters (if using a
different carrier or provider).
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Troubleshooting | en 47
7.2.8
7.2.9 7.2.10
Control Panel Bus
Description: The module is either programmed to receive bus messages (any non-
zero bus address) and is detecting no bus signals for the address to which it
is programmed, or it was programmed with a bus address of zero and any signal
is detected. This mode is displayed for 30 sec. The error automatically clears
if condition is corrected at the control panel. The ITS-DX4020-G is
programmed for bus operation but no bus is detected, The ITS-DX4020-G is
programmed for the wrong bus address, or The control panel is not yet
programmed.
Solution: 1. Check for complete bus wiring to the control panel. 2. The ITS-
DX4020-G is programmed for a bus address but no bus signals are detected, or
the module is programmed for a different bus address. Check the ITS-DX4020-G
configuration file for the correct bus address to match the control panel. 3.
The ITS-DX4020-G is programmed for “0”, but bus signals are detected. This
might also happen if the green and yellow wires intermittently touch a metal
surface. Recheck the ITS-DX4020-G configuration file for the correct bus
address to match the control panel. Disconnect the green and yellow wire if
connected and prevent them from touching a metal surface, or each other. 4.
Check the control panel’s configuration settings to make sure the module is
enabled.
No Authorization
Description: The control panel is configured to require authorization before
changing its configuration. This control panel authorization was not received.
This scenario only effects the Easy Series control panel, and is effected when
in EN mode and the authorization code has been changed.
Solution: 1. Ensure that control panel authorization is received before
attempting configuration
changes. If the LEDs remain in this state for longer than 5 sec after you
enter the control panel authorization code, remove the CONFIG jumper to reboot
the ITS-DX4020-G. 2. Check the control panel’s authorization code (Easy Series
control panels only).
Invalid Configuration SMS
Description: Your wireless service provider account and communication channel
are working correctly. The ITS-DX4020-G received an improperly formatted SMS
message. The module does not accept another SMS message until the jumper is
removed and replaced.
Solution: 1. Check the formatting of the SMS message.
Refer to Section 4.1.1 Enter CONFIG MODE, page 18. 2. Verify that the password
is correct. 3. Remove and replace the configuration jumper and try again. 4.
If the format appears correct but the SMS is not accepted, try to send the SMS
from a
different phone or computer.
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7.2.11 7.2.12
7.2.13
Firmware Upgrade In Process
Description: The ITS-DX4020-G is actively replacing the current firmware with
the newly received firmware. Do not power the module off during this phase, or
the module might become permanently damaged.
Solution: 1. If power was removed during the firmware upgrade process, attempt
to upgrade the
firmware as described in Section 6 Firmware Upgrade, page 36. 2. If the
firmware upgrade is not possible, replace the ITS-DX4020-G.
No Incoming IP Packets
Description: A GPRS IP address was obtained, but no reply packets from the
central station or RPS have been received. The ITS-DX4020-G has a valid data
connection with the wireless service provider, but did not receive
communication from the destination address.
Solution: Initiate communication from the control panel and wait 5 min. Then,
perform the following tasks: ITS-DX4020-G:
Check that the correct GPRS Access Point Name (APN) has been entered. Make
sure there are no spaces in the APN. If you are unsure, re-enter the APN.
If you are using AES encryption, verify that your key matches the receiver’s
key. Control Panel:
If your control panel is not using polling (polling = 0), generate an event
to verify operation.
Verify that the correct central station receiver IP address and port number
are set. Check other specific control panel communication programming
options. D6600 or D6100i Communication Receiver/Gateway: Verify that the
account is set up correctly in the receiver. If the account is set up,
verify communications is enabled and resynchronize the
account to make sure the control panel has the correct anti-substitution key.
If this is the first installation (account at the receiver or if all
accounts failed), check
the network firewall. Wireless Service Provider:
Verify with the wireless service provider that a network outage did not
occur. Verify that the wireless service provider’s network firewall setup is
correct.
Control Panel Bus Problem
Description: The control panel bus was not detected at power up, or the unit
is programmed for GSM (PSTN) mode and has detected the control panel bus
wiring is connected to a device. This state only lasts 30 sec, and then
changes to a double flash.
Solution: 1. Check for complete bus wiring to the control panel. Refer to
Section 7.2.8 Control Panel
Bus, page 47. 2. If in GSM mode, make sure the data bus wires are not
connected or touching any metal
surfaces.
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GPRS/GSM IP Communicator
Troubleshooting | en 49
7.2.14 7.2.15 7.2.16
Radio Initializing or No Signal Strength
Description: No reading is available (for example, the radio is resetting).
Solution: The installation location of the wireless antenna is not optimal, or
the wireless service provider is experiencing technical difficulties. 1.
Verify that you have the antenna attached to a metal surface and that there is
a minimum
of 4 in. (10 cm) from the base of the antenna in all directions. 2. Check the
antenna connection at the module. 3. Install the CONFIG jumper so that you can
monitor the GSM signal LEDs. 4. Relocate the antenna on a metal surface, such
as the top of the control panel enclosure. 5. Check the signal on a mobile
phone from the same carrier, if available. 6. If the signal on the phone is
good, but the ITS-DX4020-G signal is not good, replace the
antenna. 7. If the signal on the mobile phone and on the ITS-DX4020-G are bad,
check for outages
with the wireless service provider. 8. If there are no carrier outages, try
using a SIM from a different carrier/service provider.
GSM Network Registration
Description: The ITS-DX-4020-G is attempting to register on the GSM network.
This issue occurs if the registration never occurred, and can last up to 8
min. After 8 min, the LEDs change to the double-flash Radio Registration
state. This condition can also happen if only one tower is within RF range and
it has an outage. The module continues to attempt to establish communications.
Solution: 1. Check for RF signal strength by shorting the CONFIG MODE jumpers
and reading the real
time GSM Signal Strength levels. 2. If the signal strength is unacceptable,
refer to Section 7.2.18 Wireless Reception Issues,
page 50. 3. Replace the SIM card with a known good test card. If the signal
strength is acceptable,
confirm that the wireless service provider activated this account and the SIM
card correctly. 4. If the problem continues, replace the ITS-DX4020-G.
Unacceptable Signal Strength
Description: The installation location of the wireless antenna is not optimal,
or the wireless service provider is experiencing technical difficulties. The
installation location of the wireless antenna is critical to the signal
strength received at the module. To reduce problems as conditions change, use
the highest installation location possible. Bosch Security Systems, Inc.
recommends a signal strength level of Good or higher for all installations.
Refer to Table 3.1, Page 17 for signal strength measurements.
Solution: To improve the signal strength, perform the recommendations
described in Section 7.2.18 Wireless Reception Issues, page 50.
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7.2.17 7.2.18
Marginal RF Signal
Description: Marginal signal strength: -89 dBm to -83 dBm. Bosch Security
Systems, Inc. recommends trying to improve the signal further because this
signal strength is near unacceptable levels. Poor weather and other
environmental conditions can make this signal unacceptable. This signal level
results in a trouble condition if the low signal strength setting for the ITS-
DX4020-G is enabled.
Solution: To improve the signal strength, try the recommendations described in
Section 7.2.18 Wireless Reception Issues, page 50.
Wireless Reception Issues
Causes: The wireless antenna is not installed in an optimal location, or the
wireless service provider is experiencing technical difficulties.
Solution: 1. Verify that you have the antenna attached to a metal surface, and
that there is a minimum
of 4 in. (10 cm) from the base of the antenna in all directions. 2. Check the
antenna connection at the module. 3. Check the antenna connector is hand tight
at the base. 4. Install the CONFIG jumper to monitor the GSM signal LEDs. 5.
Relocate the antenna on a metal surface, such as the top of the control panel
enclosure. 6. Check the signal on an unlocked mobile phone from the same
carrier, if available. 7. If the signal on the phone is good, but the ITS-
DX4020-G signal is not good, replace the
antenna. 8. If the signal on the mobile phone and on the ITS-DX4020-G are bad,
check for outages
with the wireless service provider. 9. If there are no carrier outages, try
using a SIM from a different carrier/service provider.
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Bosch Security Systems, Inc.
Bosch Security Systems, Inc. 130 Perinton Parkway Fairport, NY 14450 USA www.boschsecurity.com © Bosch Security Systems, Inc., 2010