CYBEX 21030-999-4 AD Prestige Row Owner’s Manual
- June 13, 2024
- CYBEX
Table of Contents
CYBEX 21030-999-4 AD Prestige Row
Safety
Safety Guidelines and Practices
TIP: Read the Owner’s Manual carefully before assembling, servicing, or using the equipment. The owner must comply with all safety guidelines in this manual. It is also the owner’s responsibility to instruct users on the safe and proper operation of the equipment and to properly display any and all warning labels and instructional placards. All users should read these labels and placards before using equipment
WARNING: Serious injury or death could occur if the following safety
precautions and instructions are not followed.
WARNING: This product can expose you to chemicals including Di-isobutyl
Phthalate, which is known to the State of California to cause birth defects or
other reproductive harm, and Antimony Trioxide, which is known to the State of
California to cause cancer. For more information go to
http://www.P65Warnings.ca.gov.
Anchoring Equipment
The owner should not allow equipment to be used until it is properly anchored
as described below.
WARNING: Anchoring equipment:
- To maximize stability and eliminate rocking, tipping, or falling over, equipment must be anchored to a solid, level surface, utilizing all anchoring holes provided.
- Fasteners must have a minimum of 500 lbs. tensile capacity. Cybex recommends .3/8” grade 2 bolts or better. A minimum pull force of 220 lbs/100 kgs is required for each anchor position.
- If leg frames do not contact the surface, DO NOT pull down with anchors. Shim any leg or frame not in contact with the surface using flat washers.
- Due to the wide variation of flooring on which machines may be anchored or installed, consult with a qualified and licensed contractor to ensure proper anchoring and installation.
Facility Safety Precautions
- Do not allow anyone, including trainers, to use equipment in a manner other than that shown on the warning labels and instructional placards located on every machine.
- Do not install equipment on an uneven surface. The solid, level surface should not deviate more than 1/8” over a 10’ distance or as defined and required by local building and architectural codes.
- It is the responsibility of the facility owner/owner of the equipment to ensure that there is appropriate clearance around each machine to allow for safe use and passage.
- In compliance with the ADA (American Disabilities Act), there must be clear floor space of at least 30 by 48 inches and be served by an accessible route for at least one of each type of exercise equipment. If the clear space is enclosed on three sides (e.g., by walls or the equipment itself), the clear space must be 36 by 48 inches.
- All other machines must have a clear floor space of 23” for all access point on the machine unless shown in the Owner’s Manual.
- The dimensions stated in the assembly instructions of this manual include the maximum footprint (in use) dimensions.
- All equipment should be used in a supervised, access-controlled area.
- Do not allow equipment to be used by children 12 and under. Supervise disabled children 13 and older.
- The owner should ensure that regular inspection and maintenance checks as detailed in this manual are performed. Keep a log of all maintenance and repair activities.
- Each day before use, the owner should inspect the equipment. If there are any loose or worn components such as belts, cables, grips, pulleys, or any missing, damaged labels, or placards, the owner should fix any deficiencies before they allow the equipment to be used.
- Use only Cybex components to maintain and repair the equipment.
- Display the Facility Safety Sign so it is visible and prominent
User Safety Precautions
Owners must instruct users to DO the following:
- Follow all warning labels and instructional placards when using equipment.
- Insert the weight pin completely before using selectorized equipment.
- Consult a physician prior to commencing an exercise program. If at any time during exercise you feel faint, dizzy or experience pain, stop and consult your physician.
- Use a spotter for Free Weight equipment.
Owners must instruct users to NOT DO the following:
- DO NOT pin weights on selectorized equipment in an elevated position or use the machine if found in this position
- NOT increase weight resistance on equipment by any means other than those provided by Cybex.
- DO NOT wear loose or dangling clothing or jewelry while using equipment. Stay clear of moving parts.
- DO NOT lean or pull on the machine
- DO NOT use a machine for support during stretching.
- DO NOT attach resistance straps, ropes or other means to equipment, except those provided by the manufacturer for intended use on the equipment.
- DO NOT exceed the maximum specified user weight.
- DO NOT use if equipment appears damaged or inoperable upon inspection
- DO NOT use if guards are missing or damaged.
- DO NOT remove any labeling from the equipment
Warnings and Cautions
- Warning labels indicate a potentially hazardous situation that could result in serious injury or death if the precautions are not observed.
- Caution labels indicate a potentially hazardous situation that could result in serious injury or damage to the machine if the precautions are not observed.
- Contact Customer Support Services to replace any worn or damaged labels.
To minimize the risk of serious injury:
Warnings
Prior to use:
- Obtain a medical exam before beginning any exercise program.
- Obtain instructions before using.
- Read and understand warning labels.
- Fully insert adjustment pins before using.
- Inspect machines and attachments before use.
- DO NOT use if the machine or attachments appear to be damaged. DO NOT attempt to fix broken or jammed machines or damaged attachments.
- Notify staff immediately.
During use:
- Use only as shown on an instructional placard.
- Do not use for stretching and do not attach straps or other devices.
- Do not modify the unit.
- Do not allow children 12 or younger to be on or near the unit.
- Notify floor staff if the weight plate is raised. DO NOT USE
- Stop exercise if you feel faint, dizzy, or have pain.
- Use a spotter.
- Keep hands and fingers away when the weight stack is elevated
Do not remove this label. Replace if damaged or illegible.
CAUTION
To avoid injury, be sure the seat is locked into position before use.
CAUTION
To avoid injury, be sure the pin is fully inserted into the adjustment hole
before use.
Label Placement
The following diagram shows where each label is located.
Description | Qty | |
---|---|---|
1 | DE000023- X | 1 |
2 | DE000019- X | 1 |
3 | 8500-025-X | 1 |
Assembly
Machine Specifications
Total Weight and Size: 21030 Prestige Row Standard Stack
Weight | Machine Dimensions at Rest | Machine Dimensions in Use |
---|---|---|
503 Lbs | 68” L × 38” W × 58” H |
68” L × 38” W × 58” H
229 Kg| 173 cm L × 97 cm W × 147
cm H| 173 cm L × 97 cm W × 147
cm H
Total Weight and Size: 21030 Prestige Row Heavy Stack
Weight | Machine Dimensions at Rest | Machine Dimensions in Use |
---|---|---|
563 Lbs | 68” L × 38” W × 58” H |
68” L × 38” W × 58” H
256 Kg| 173 cm L × 97 cm W × 147
cm H| 173 cm L × 97 cm W × 147
cm H
Maximum User Weight | Maximum Training Weight |
---|---|
300 lbs/135 kg | 305 lbs/138 kg |
Choosing and Preparing a Site
Before assembling the unit, verify the chosen site meets the following
criteria:
- The area is well-lit and well-ventilated.
- The surface is structurally sound and properly leveled.
- Free area for access to unit and emergency dismount. The minimum clearance is 23.6 inches (0.6 meters).
- Adjacent units may share the free area.
- It is the responsibility of the facility owner/owner of the equipment to ensure that there is appropriate clearance around each machine to allow for safe use and passage.
In compliance with the ADA (American Disabilities Act) there must be clear floor space of at least 30 by 48 inches and be served by an accessible route for at least one of each type of exercise equipment. If the clear space is enclosed on three sides (e.g., by walls or the equipment itself), the clear space must be 36 by 48 inches. All other machines must have a clear floor space of 23” for all access point on the machine unless shown in the Owner’s Manual.
Environment
Humidity and Static Electricity
The unit is designed to function normally in an environment with a relative
humidity range of 30% to 75%. The unit can be shipped and stored in a relative
humidity range of 10% to 90%.
Climatic dry air may cause static electricity. During workouts, user may
experience a shock due to the build-up of static electricity on the body and
the discharge path of the unit. If static electricity is experienced, increase
humidity to a comfortable level through the use of a humidifier.
- Do not install, use or store the unit in an area of high humidity, such as in the vicinity of a steam room, sauna, indoor pool or outdoors.
- Exposure to extensive water vapor, chlorine and/or bromine could adversely affect other parts of the unit
Temperature
The unit is designed to function normally in an environment with an ambient
temperature range of 50° F (10° C) to 104° F (40° C). The unit can be shipped
and stored in an environment with an ambient temperature range of 32° F (0° C)
to 140° F (60° C).
Verify parts list below
Tools Required
- 7/32” Allen wrench
- 3/4” Socket wrench or Open-end wrench
- Torque wrench
- Phillips screwdriver
- Medium-weight automotive engine oil
Assembly Procedure
- Two people will be required for this procedure.
- TIP: Read and understand all instructions thoroughly before assembling this unit. Check all items carefully. If there is damage, see the
- Customer Service section of this manual for proper procedure to return, replace, or reorder parts.
If the machine CAN be moved without adding or removing weight stack
Two people will be required for this procedure
- Move to the desired location.
- Remove shipping cones using a 3/4″ socket or wrench.
- Remove bolt from the shipping cone with a hammer. Recycle cone.
- Attach foot pads to each foot of the frame.
Securely anchor the machine to floor
The owner should not allow equipment to be used until it is properly anchored
as described below.
WARNING: Anchoring equipment:
- To maximize stability and eliminate rocking, tipping, or falling over, equipment must be anchored to a solid, level surface, utilizing all anchoring holes provided.
- Fasteners must have a minimum of 500 lbs. tensile capacity. Cybex recommends .3/8” grade 2 bolts or better. A minimum pull force of 220 lbs/100 kgs is required for each anchor position.
- If leg frames do not contact the surface, DO NOT pull down with anchors. Shim any leg or frame not in contact with the surface using flat washers.
- Due to the wide variation of flooring on which machines may be anchored or installed, consult with a qualified and licensed contractor to ensure proper anchoring and installation.
Verify proper operation
If the machine CANNOT be moved without adding or removing the weight stack
- Two people will be required for this procedure
- Remove shipping cones using a 3/4” socket or wrench.
- Remove bolt from the shipping cone with a hammer. Recycle cone.
Disconnect belt
- Make a note of the current belt routing and connections. This will assist you in reinstalling them properly.
- Remove screws securing top rear cover to the frame using a Phillips screwdriver
- Remove screws securing the top mount to the frame using a Phillips screwdriver
- Slide the back panel upward and remove it.
- Remove set screws securing belt to belt clamp using a 7/32″ Allen wrench
Item | Description | Qty |
---|---|---|
1 | Screw | 4 |
2 | Top rear cover | 1 |
Item | Description | Qty |
--- | --- | --- |
1 | Screw | 6 |
2 | Top mount | 1 |
3 | Back panel | 1 |
Item | Description | Qty |
--- | --- | --- |
1 | Belt clamp | 1 |
2 | Set screw | 2 |
Remove weight plates
- Turn the increment weight adjusting knob to select 0 lbs (0 kg).
- Remove top guide rod caps. The top guide rod cap contains a compression spring that will fly if the grasp is not released slowly. Slide spring loaded top guide rod cap down guide rod until cap is clear of the frame. Slowly release the grasp of top guide rod cap and set it aside.
- Repeat the above step for the opposite guide rod.
- Lean guide rods slightly outward, away from the machine. DO NOT put excessive pressure on guide rods, it will damage lower guide rod caps.
- Slide top weight up and out of the machine and set aside.
- Remove weight plates and set aside for re-installation later.
- Move to the desired location.
Item | Description | Qty |
---|---|---|
1 | Top guide rod cap | 2 |
2 | Guide rod | 2 |
3 | Guide rod plate | 1 |
Install weight plates
- Lean guide rods slightly outward, away from machine, DO NOT put excessive pressure on guide rods, it will damage lower guide rod caps.
- Wipe the entire length of the guide rods with a clean cloth.
- Lubricate the guide rods with a light coating of medium-weight oil.
- Install each weight plate, one at a time, so the wide edge of the bushing faces upward (1) and the narrow edge of the bushing (2) faces downward
- Slide top weight onto guide rods.
- Install compression spring and top guide rod cap onto guide rod. Slide spring loaded top guide rod cap down guide rod until cap is clear of guide rod plate and install. Repeat for the opposite side.
- Install four Phillips head screws securing plastic mount to guide rod plate.
Item | Description | Qty |
---|---|---|
1 | Top guide rod cap | 2 |
2 | Guide rod | 2 |
3 | Guide rod plate | 1 |
Apply weight plate decal (if not already installed on weight plates)
- Peel off half of the backing from the weight plate decals, making sure that the decals remain attached to the front sheet.
- Place decals front sheet in the correct position on the weight plates.
- Insert a guide pin through each hole of the decal’s front sheet. (A guide pin can be anything that fits through the weight stack hole, such as a weight stack selector pin.)
- Align decals and rub them onto weight plates.
Item | Description | Qty |
---|---|---|
1 | Backing | 1 |
2 | Front sheet | 1 |
3 | Weight decals | 1 |
Remove the front sheet, do not peel decals off of weight plates. Repeat the above steps for the other half of the weight plate decals.
Item | Description | Qty |
---|---|---|
1 | Weight stack selector pin | 1 |
2 | Weight plate decals | 1 |
Belt routing
- Verify belt is routed through the top of the pulley bracket and then route the end of the belt down to the top weight.
- Lift the top weight and verify that the position of the belt clamp (on the top weight) is aligned properly with the top pulley bracket.
- Slide belt through slot in belt clamp.
- Verify belt and insert are installed properly. Do not install the insert backward.
Item | Description | Qty. |
---|---|---|
1 | Belt | 1 |
2 | Insert | 1 |
3 | Belt clamp | 1 |
- Pull the belt tight and secure the belt to the clamp with set screws.
- Torque set screws 300-350 lb-in.
- Turn the Increment Weight Adjusting Knob to select 0 lbs or 0 kg.
- Place the weight stack pin in each plate to verify proper installation.
- Simulate normal operation by lifting the top weight up and down without selecting any resistance.
- Verify that the belt is moving smoothly and is routed straight from the top pulley bracket to the top-weight belt clamp.
Install back panel
Slide the back panel down into extrusions.
Install top cover
Item | Description | Qty |
---|---|---|
1 | Screw | 6 |
2 | Top mount | 1 |
3 | Back panel | 1 |
- Install screws securing the top mount to the frame using a Phillips screwdriver.
- Install screws securing top rear cover to the frame using a Phillips screwdriver
Item | Description | Qty |
---|---|---|
1 | Screw | 4 |
2 | Top rear cover | 1 |
Securely anchor the machine to floor
An owner should not allow equipment to be used until it is properly anchored
as described below.
WARNING: Anchoring equipment
- To maximize stability and eliminate rocking, tipping, or falling over, equipment must be anchored to a solid, level surface, utilizing all anchoring holes provided.
- Fasteners must have a minimum of 500 lbs. tensile capacity. Cybex recommends .3/8” grade 2 bolts or better. A minimum pull force of 220 lbs/100 kgs is required for each anchor position.
- If leg frames do not contact surface, DO NOT pull down with anchors. Shim any leg or frame not in contact with surface using flat washers
- Due to the wide variation of flooring on which machines may be anchored or installed, consult with a qualified and licensed contractor to ensure proper anchoring and installation
Verify proper operation
Exercise
Intended Use
The intended commercial use of this machine is to aid exercise and improve
general physical fitness.
Instructions
TIP: Read and understand all instructions and warnings prior to using
this machine in the Safety section of the Owner’s Manual.
CAUTION: Use only in manner depicted. To avoid serious injury, use
equipment only as describe in placards located on each machine.
All adjustment points on the machine have yellow handles or knobs.
Maintenance
All preventive maintenance activities must be performed on a regular basis. Performing routine preventive maintenance actions can aid in providing safe, trouble-free operation of all Cybex equipment. Cybex is not responsible for performing regular inspection and maintenance actions for your machines. Instruct all personnel in equipment inspection and maintenance actions and also in accident reporting and recording. Cybex representatives are available to answer any questions that you may have.
Warnings
TIP: Read all warnings in this chapter.
WARNING: For maintenance, service and repair:
- Must be performed by trained service personnel only
- Use only replacement parts.
WARNING: Equipment hazard.
To avoid serious injury or death replace worn or damaged components
immediately and keep the equipment out of use until repair is completed.
WARNING: The safety level of the equipment can be maintained only if the
equipment is examined regularly for damage and wear.
Daily Procedures
When using strong cleaning agents such as rubbing alcohol or bleach, it is
advisable to test first in an inconspicuous area. Other cleaning agents may
contain harsh or unknown solvents and are subject to formula changes by the
product manufacturer without notice. Should you desire to use other cleaning
agents, carefully try them in an inconspicuous area to determine potential
damage to the material. Never use harsh solvents or cleaners which are
intended for industrial applications. To clean stained or soiled areas, a soft
white cloth is recommended. Avoid use of paper towels.
Cleaning products may be harmful/irritating to your skin, eyes, etc. Use
protective gloves and eye protection. Do Not inhale or swallow any cleaning
product. Protect the surrounding area/clothing from exposure. Use in a well-
ventilated area. Follow all product manufacturer’s warnings. Cybex and its
vendors cannot be held responsible for damage or injuries resulting from the
use or misuse of cleaning products.
Clean Upholstery
If | Then |
---|
Light Soiling
| 1. Prepare a solution of 10% household liquid soap and warm water.
2. Apply with a soft damp cloth.
3. If necessary, apply a solution of liquid cleanser with a soft bristle brush.
4. Dampen a clean soft cloth in water and wipe the residue away.
More Difficult Stains
| 1. Prepare a solution of 10% household bleach (sodium hypochlorite) and 90% water. Dampen a soft white cloth in the solution.
2. Rub gently on the stained area.
3. Dampen a clean soft cloth in water and rinse the area.
4. If stains are still present, a full-strength household bleach may be used. Allow bleach to puddle on the affected area or apply with a bleached- soaked cloth for approximately 30 minutes. Dampen a clean soft cloth in water, and rinse the area to remove any remaining bleach concentration.
More Difficult Stains (Alternative Method)
| 1. Dampen a soft white cloth with rubbing alcohol.
2. Gently rub the stained area.
3. Dampen a clean soft cloth in water and rinse area.
If | Then |
---|
Restoring Luster
| 1. Apply a light coat of furniture wax for 30 seconds.
2. Lightly rub the area using a clean white cloth.
Clean Frames
Wipe down all frames using a mild solution of warm water and car wash soap. Be
sure to dry thoroughly. AVOID acid or chlorine-based cleaners and also
cleaners containing abrasives as these could scratch or damage the equipment.
Clean Chrome
Clean chrome tubes, first using chrome polish and then using a car wax seal.
Neutral cleaners with a pH between 5.5 and 8.5 are recommended. Be sure to dry
thoroughly. AVOID acid or chlorine-based cleaners and also cleaners containing
abrasives as these could scratch or damage the equipment.
Guidelines for cleaning front panel:
Use clean soft cloths or sponges for the application of cleaners and again for
washing and rinsing. Follow up each application with a warm water rinse.
- DO NOT use abrasives or high-alkaline cleaners.
- DO NOT leave cleaners on for long periods, wash immediately.
- DO NOT apply cleaners in direct sunlight or at elevated temperatures.
- DO NOT use scrapers, squeegees, or razors.
- DO NOT clean with gasoline.
Compatible Cleaners and Detergents:
- Formula 409
- Top Job
- Joy
- Palmolive
- Windex with Ammonia D
To Minimize Fine or Hairline Scratches:
Mild automotive polish applied and removed with a soft clean cloth will help
fill scratches.
Suggested Polishes:
- Johnson Paste Wax
- Mirror Glaze #10 Plastic Polish (by Mirror Bright Polish Co.)
- Novus Plastics Polish #1, #2 (By Novus Inc.)
Weekly Procedures
Inspect All Nuts and Bolts
Tighten all loose nuts and bolts as required.
WARNING: Equipment hazard.
To avoid serious injury or death replace worn or damaged components
immediately and keep the equipment out of use until repair is completed.
Inspect Cables
Inspect all cables for wear or damage and proper tension. When inspecting
cables, run fingers on the cable, paying particular attention to bends and
attachment points.
The following conditions may indicate a worn cable:
Inspect Belts
Inspect all belts for wear or damage and proper tension. When inspecting
belts, run your fingers on the belt, paying particular attention to bends and
attachment points.
The following conditions may indicate a worn belt:
Inspect Other Items
Inspect other items for proper operation, damage, or wear
Inspection | Action |
---|---|
Inspect grips for looseness or wear. | Replace |
all loose or worn grips immediately.
Inspect all labeling for readability, including instructional placards,
and warning and caution decals.| Replace all worn labeling
immediately.
Inspect all weight stacks for proper alignment
and operation.| Correct all improper alignment and operation
issues immediately.
Inspect guide rods for lubrication.| Wipe Weight Stack
Guide Rods clean over the entire length. Lubricate with a light coat of
medium-weight automotive engine oil.
Yearly Procedures
Replace all cables and belts annually
Cable Adjustment
Tools Required
9/16″ Wrench (2)
Four types of cable tension adjustment are used on Cybex Strength
Systems:
Jam Nut Adjustment
This type of adjustment uses a jam nut and a tension adjustment nut at the
cable cam end as the primary adjustment. The other end of the cable usually
contains a roll pin adjustment.
Item | Description | Qty. |
---|---|---|
1 | Jam nut | 1 |
2 | Tension adjustment nut | 1 |
Rod End Adjustment
This type of adjustment uses a socket head cap screw (SHCS) securing a cable
rod end bearing to the machine. The primary adjustment is by turning the rod
end bearing. The other end of the cable usually contains a roll pin cable
adjustment.
Item | Description | Qty. |
---|---|---|
1 | Cable end | 1 |
2 | SHCS | 1 |
3 | Jam nut | 1 |
4 | Cable rod end bearing | 1 |
5 | Nylon locknut | 1 |
Belt Adjustment
- Tools Required
- 7/32″ Wrench
- Torque wrench
Item | Description | Qty |
---|---|---|
1 | Set screw | 2 |
2 | Belt | 1 |
- Loosen set screws using a 7/32″ Allen wrench.
- Pull belt tight.
- Secure belt in place with set screws.
- Torque set screws to 300-350 lb-in.
- Verify that the belt is moving smoothly and is routed straight from the top pulley bracket to the top-weight belt clamp.
Customer Service
Product Registration
To register a product do the following:.
- Visit www.cybexintl.com.
- Locate Product Registration in the Support section.
- Fill out form completely.
- Click the Submit button to register the product.
Contacting Service
- Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard Time.
- For Cybex customers living in the USA, contact Cybex Customer Service at 1-888-462-9239.
- For Cybex customers living outside the USA, contact Cybex Customer Service at 1-508-533-4300 or
- fax 1-508-533-5183. Email address
- internationaltechhelp@cybexintl.com
- Find information on the web at www.cybexintl.com.
- To contact us online go to www.cybexintl.com.
Ordering Parts
- To order parts online go to www.cybexintl.com.
- To speak with a customer service representative, call 800-351-3737 (for customers living within the USA) or 847-288-3700 (for customers outside the USA).
- The following information located on the serial number decal will assist our Cybex representatives in serving you.
- Unit Serial Number, Product Name and Model Number
- Part Description and Part Number if you have it. All parts can be found on the web at www.cybexintl.com
- Shipping Address
- Contact Name
- Include a description of the problem.
In addition to your shipping address and contact name, your account number is helpful but not required. You may also fax orders to 800-216-8893.
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material
for placement, repair or credit. The system ensures that returned materials
are properly handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your
local Cybex dealer will request an RMA from Cybex, if applicable. Under no
circumstances will defective parts or equipment be accepted by Cybex without
proper RMA and an Automated Return Service (ARS) label. Please contact Cybex
Customer Service for the return of any item that is defective. Provide the
technician with a detailed description of the problem you are having or the
defect in the item you wish to return. Provide the model and serial number of
your Cybex equipment. At Cybex’s discretion, the technician may request that
you return the problem part(s) to Cybex for evaluation and repair or
replacement. The technician will assign you a RMA number and will send you an
ARS label. The ARS label and the RMA numbers must be clearly displayed on the
outside of the package that contains the item(s) to be returned. Include the
description of the problem, the serial number of the equipment and the name
and address of the owner in the package along with the part(s). Merchandise
returned without an RMA number on the outside of the package or shipments sent
COD will not be accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping
damages are the responsibility of the carrier (UPS, Federal Express, trucking
companies, etc.)
Apparent Damage
Upon receipt of your shipment, check all items carefully. Any damage seen with
a visual check must be noted on the freight bill and signed by the carrier’s
agent. Failure to do so will result in the carriers refusal to honor your
damage claim. The carrier will provide you with the required forms for filing
such claims.
Concealed Damage
Damage not seen with a visual check upon receipt of a shipment but notices
later must be reported to the carrier as soon as possible. Upon discovery of
the damage, a written or phone request to the carrier asking them to perform
an inspection of the materials must be made within ten days of the delivery
date. Keep all shipping containers and packing materials as they will be
needed in the inspection process. The carrier will provide you with an
inspection report and the necessary forms for filing a concealed damage claim.
Concealed damage claim is the carrier’s responsibility.
- 10601 W Belmont Ave, Franklin Park, IL 60131
- 800-351-3737
- 847-288-3700
- www.cybexintl.com.
Corporate Headquarters
- 10601 W Belmont Ave, Franklin Park, IL 60131
- U.S.A.
- 847.288.3300
- FAX: 847.288.3703
- Service phone number: 800.351.3737 (toll-free within U.S.A., Canada)
- Global Website: www.cybexintl.com.
International Offices
- AMERICAS
- North America
- Cybex International Inc.
- 10601 W Belmont Ave
- Franklin Park, IL 60131 U.S.A.
- Telephone: (847) 288 3300
- Service Email: customersupport@lifefitness.com.
- Sales/Marketing Email:
- commercialsales@lifefitness.com.
United Kingdom
- Life Fitness UK LTD
- Queen Adelaide
- Ely, Cambs, CB7 4UB
- Telephone: General Office (+44) 1353.666017
- Customer Support (+44) 1353.665507
- Service Email: uk.support@lifefitness.com.
- Sales/Marketing Email: life@lifefitness.com.
All Other EMEA Countries and Distributor Business EMEA Life Fitness Atlantic BV
- Bijdorpplein 25-31
- 2992 LB Barendrecht
- THE NETHERLANDS
- Telephone: (+31) 180 646 644
- Service Email: EMEAServiceSupport@lifefitness.com.
Germany, Austria, and Switzerland
- Life Fitness Europe GMBH
- Neuhofweg 9
- 85716 Unterschleißheim
- GERMANY
- Telephone:
- +49 (0) 89 / 31775166 Germany
- +43 (0) 1 / 6157198 Austria
- +41 (0) 848 / 000901 Switzerland
- Service Email: kundendienst@lifefitness.com.
- Sales/Marketing Email: vertrieb@lifefitness.com.
Spain
- Life Fitness IBERIA
- C/Frederic Mompou 5,1º1ª
- 08960 Sant Just Desvern Barcelona
- SPAIN
- Telephone: (+34) 93.672.4660
- Service Email: servicio.tecnico@lifefitness.com.
- Sales/Marketing Email: info.iberia@lifefitness.com.
All Other Asia Pacific countries and distributor business Asia Pacific
- Life Fitness Asia Pacific LTD
- 26/F, Global Trade Square
- 21 Wong Chuk Hang Road
- Wong Chuk Hang
- Hong Kong
- Telephone: (+852) 25756262
- Fax: (+852) 25756894
- Service Email: service.hk@lifefitness.com.
- Sales/Marketing Email: hongkong.sales@lifefitness.com.
- Also check www.cybexintl.com for local representation or distributor/dealer
User and Service Documents Link
Additional information is available online using the links above.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>