Vesta Milan VRH-MILAN-30-36SS 30 Inch Wall Mount Range Hood User Manual

June 4, 2024

Milan VRH-MILAN-30-36SS 30 Inch Wall Mount Range Hood

User Manual


Important Safety Notice


  • The installation in this manual is intended for qualified installers, service technicians or persons with similar qualified background. Installation and  electrical wiring must be done by qualified professionals and in accordance  with all applicable codes and standards, including fire-rated construction. 
  • DO NOT attempt to install this appliance yourself. Injury could result from  installing the unit due to lack of appropriate electrical and technical background. 
  • Range hood may have very sharp edges; please wear protective gloves if it is  necessary to remove any parts for installing, cleaning or servicing.
  • Activating any switch ON before completing installation may cause ignition or  an explosion.
  • Due to the size and weight of this range hood, two people installation is  recommended.


  • For general ventilating use only . DO NOT use to exhaust hazardous or  explosive materials and vapors.

  • The combustion air flow needed for safe operation of fuel-burning  equipment may be affected by this unit’s operation.
    Follow the heating equipment manufacturer’s guideline and safety standards such as those published by the National Fire Protection Association (NFPA),and the American Society of Heating , Refrigeration and Air Conditioning Engineers (ASHRAE), and the local code authorities.

  • Before servicing or cleaning unit, switch power OFF at service panel and lock service panel to prevent power from being switched ON accidentally.

  • Clean grease laden surfaces frequently. To reduce the risk of fire and to disperse  air properly, make sure to vent air outside.
    DO NOT vent exhaust int o spaces between walls, crawl spaces, ceiling, attics or garages.

  • Ducted fans MUST always be vented to the outdoors.

  • Use only metal ductwork and this unit MUST be grounded.

  • Sufficient air is needed for proper combustion and exhausting of gases through the duct to prevent back drafting.

  • When cutting or drilling into wall or ceiling, be careful not to damage electrical  wiring or other hidden utilities.

  • All electrical wiring must be properly installed, insulated and grounded. • Old duct work should be cleaned or replaced if necessary to avoid the  possibility of a grease fire.

  • Check all joints on duct work to insure proper connection and all joints should be properly taped.

  • Use this unit only in the manner intended by the manufacturer. If you have questions, contact the vendor.


  • Keep all fan, baffle, spaces filter, grease tunnel, oil container and grease-laden  surfaces clean. Grease should not be allowed to accumulate on fan, baffe, spaces filter, grease tunnel and oil container.
  • Always turn range hood ON when cooking at high heat or when cooking flaming  foods.
  • Use high settings on cooking range only when necessary.
  • Never leave surface units unattended at high settings. Boil overs cause smoking  and greasy spill overs that may ignite. 
  • Heat oils slowly on low or medium settings .
  • Clean ventilating fan frequently.
  • Always use appropriate cook ware and utensils size.
    Always use cookware appropriate for the size of the surface element.



  • SMOTHER FLAMES with a close-fitting lid, cookie sheet, or metal tray, then  turn OFF the burner . BE CAREFUL TO PREVENT BURNS. NEVER PICK UP A  FLAMING PAN you may be burned.
    KEEP FLAMMABLE OR COMBUSTIBLE MATERIAL AWAY FROM FLAMES. If the flames DO NOT go out immediately, EVACUATEAND CALL THE FIRE  DEPARTMENT or dial your local emergency service immediately.

  • DO NOT USE WATER, including wet dishcloths or towels a violent steam  explosion will result.

  • Use an extinguisher ONLY if:

  • You know you have a Class A, B, C extinguisher, and you already know how  to operate it.

  • The fire is small and contained in the area where it is started.

  • The fire department is being called.

  • You can fight the fire with your back to an exit.


  • Extinguish any open flame.
  • DO NOT turn on the range hood fan or any type of ventilator.
  • DO NOT turn on the lights or any type of appliance .
  • Open all doors and windows to disperse the gas. If you still smell gas, call the gas  company and fire department, or dial your local emergency service immediately.
  • Your safety and the safety of others is very important. We have provided many  important safety messages in this manual and on your appliance .Always read  and obey all safety messages. All safety messages will tell you what the  potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

This is the safety alert symbol. This symbol alerts you to potential  hazards that can hurt you and others. All safety messages will follow the safety alert symbol and the word “WARNING”.

The manufacturer and/or distributor/reseller declines all responsibility in the event  of failure to observe the instructions given here for installation, maintenance and  suit able use of the product.

The manufacturer and/or distributor/reseller further declines all responsibility for injury due to negligence and the warranty of the unit automatically expires due to  improper maintenance.

The manufacturer and/or distributor/reseller will not be held responsible for any  damages to personal property or real estate or any bodily injuries whether  caused directly or indirectly by the range hood.

Tools Needed

Parts Supplied

Venting Requirements

Vent system must terminate to the outside (roof or side wall).
DO NOT terminate the vent system in an attic or other enclosed area.
DO NOT use 4” (10.2 cm) laundry-type wall caps.
Use metal/aluminum vent only. Rigid metal/aluminum vent is recommended.
DO NOT use plastic vent.
Always keep the duct clean to ensure proper airflow.
Calculate the following figures before installation:
For the most efficient & quiet operation:
A distance of 28”to 31” is recommended between stove top and the bottom of
range hood.
It is recommended that the range hood be vented vertically through the roof
through 6” (15.2 cm) or bigger round metal/aluminum vent work.
The size of the vent should be uniform.
Use no more than thr ee 90° elbows.
Make sure there is a minim um of 24” (61 cm) of straight vent between the elbows
if more than one elbow is used.
DO NOT install two elbows together.
The length of vent system and number of elbows should be kept to a minimum to
provide efficient performance.
The vent system must have a damper. If roof or wall cap has a damper, DO NOT use
Use silver tape or duct tape to seal all joints in the vent system.
Use caulking to seal exterior wall or roof opening around the cap.
damper (if supplied) on top of the range hood.

  1. Distance from the floor to the ceiling.
  2. Distance between the floor to the countertop/stove (US Standard: 36”).
  3. Distance between the countertop/stove to the range hood (recommend *28” to 31”).
  4. Height of hood and duct cover

Height & Clearance

Maximum ceiling clearance 110” at 31” hood mounting height above counter top/stove (may vary with different model).
Chimney extensions available for higher ceilings.


A minimum of 6” round (standard for this range hood) or 3-1/4x 10” rectangular duct (purchased separately) must be used to maintain maximum  airflow efficiency.

Flexible 6” round duct provided for convenience , always use rigid type metal /aluminum ducts if available to maximize airflow when connecting to  provided duct.

Please use Duct Run Calculation below to compute the total available duct  run when using elbows, transitions and caps.

ALWAYS, when possible, reduce the number or transitions and turns. If long

duct run is required, increase duct size from 6” to 7” or 8”. If a reducer is used, install a long reducer instead of a pancake reducer. Reducing duct size will  restrict airflow and decrease airflow, thus reduce duct size as far away from  opening as possible.

If turns or transitions are required: Install as far away from opening and as far  apart, between 2, as possible.

Minimum mount height between stove top to hood bottom should be no less  than 28-inch.

Maximum mount height between stove top to hood bottom should be no higher than 31-inch.

It is important to install the hood at the proper mounting height.

Hoods mounted too low could result in heat damage and fire hazard; while hoods mounted too high will be hard to reach and will loose its performance and efficiency.

If available, also refer to stove top manufacturer’s height clearance requirements  and recommended hood mounting height above range.

Due to different ceiling height configurations, recommended height may not  be applicable.

Minimum Duct Size:

Round – 6” minimum

Calculating Vent System Length

To calculate the length of the system you need, deduct the equivalent feet for each vent piece used in the system from the recommended maximum duct run.


Recommended maximum run
6” or 3-1/4 × 10” duct 50 – ft
Vent piece deduction
Each 90° elbow used 9 ft
Each 45° elbow used 5 ft
Each 6” to 3-1/4 × 10” transition used 7 ft
Side wall cap with damper 0 ft
Roof cap 0 ft


One roof cap, two 90º elbow, and one 45 º elbow used: 0ft + 9ft +  9ft + 5ft = 23ft used.

Deduct 23ft from 50ft, 27ft maximum available for straight duct run. 10

Venting Methods

This range hood is factory set for venting through the roof or wall. Vent work can terminate either through the roof or wall. To vent through a wall,  a 90° elbow is needed.


NEVER exhaust air or terminate duct work into spaces between walls, crawl spaces, ceiling , attics or garages. All exhaust must be ducted to the outside. Use metal/aluminum duct work only.

Fasten all connections with sheet metal screws and tape all joints with certified  Silver Tape or Duct Tape.

Use caulking to seal exterior wall or roof opening around the cap.



Electrical Requirements

IMPORTANT: Observe all governing codes and or dinances. (Please consult with a qualified electrician for 110-Volt 60 Hz voltage).


To contact a qualified electrical installer.

To assure that the electrical installation is adequate and in conformance with National Electrical Code,ANSI/ NFPA 70 —latest edition*, or CSA Standards C22. 1-94 , Canadian Electrical Code, Part 1 and C22. 2 No. 0-M91- latest edition ** and all local codes and or dinances.

If codes permit and a separate ground wire is used, it is recommended that a qualified electrician determine that the ground path is adequate. A 120-volt, 60 H z,AC – only, fused electrical supply is required on a separate  15-amp circuit, fused on both sides of the line.

Do not ground to a gas pipe.

Do not have a fuse in the neutral or ground circuit.

RISK OF ELECTRICAL SHOCK. This range hood must be properly grounded. Check with a qualified electrician if you are not sure whether the range hood is properly  grounded. The range hood should be connect ed directly to the fused disconnect (or circuit breaker) box through flexible armored or non-metallic s heathed copper cable. A U.L. – or C.S.A. – listed strain relief must be provided  at each end of the power supply cable . Do not use extension cord or adapter  plug with this appliance. The range hood must be connected with copper  wire/plug only. Always use plug provided. If not possible, connect three wires  according to its color (black to hot, white to neutral, and green to ground) to  house wires and cap with wire connectors:

Wire sizes (copper wire only) and connections must conform with the rating of the appliance as specified on the model/serial rating label. Wire sizes must conform to the requirements of the National Electrical Code ANSI/NFPA 70 — latest edition*, or CSA Standards C22. 1-94, Canadian Electrical Code Part 1 and C22.2 No. 0-M91 – latest edition** and all local codes and ordinances. A U.L.  – or C.S.A. – listed conduit connect or must be provided at each end of the power  supply cable (at the range hood and at the junction box).

Copies of the standards listed may be obtained from:
National Fire Protection Association
Batterymarch Park Road
Quincy, Massachusetts 02269

CSA International
8501 East Pleasant Valley
Cleveland, Ohio 44131-5575


Advanced Preparations:

  1. Read the entire installation guide and user manual thoroughly, understand  instructions and warnings.
  2. Be familiar with the controls of the range hood by reading through Operations Page 18.
  3. Place the range hood on a flat, stable surface. Connect the range hood to a designated standard outlet (please refer to the product label for the suitable voltage of this unit) an d verify no debris has entered the vent openings, then turn on the range hood. verify all operations of the range hood by referring to  Operations, Page 18.
  4. Place all supplied parts and required hardware on a flat, stable surface and  verify the existence of all supplied parts listed on Page 9.
  5. Carefully remove the white plastic protective coat from the chimney covers  and range hood if any.



  1. Determine and mark the center line on the ceiling where the range hood  will be installed. Make sure there is proper clearance within the ceiling or  wall for exhaust vent.
  2. Due to the weight and size of this unit, please make sure that the support system or framework being used is stable and secure in the ceiling.
  3. Put a thick, protective covering over counter top, cooktop or range to protect  from damage or dirt. Remove any hazardous objects around the area when  installing.
  4. Mark the locations of the support mounting bracket holes vent cutout (if  used) and power supply cable cutout on the ceiling. Use drill and saber   saw or keyhole saw to cut openings for power supply cable and vent (see venting Methods and Electrical requirements, Pages 11-12).
  5. If venting to the outside install vent system (see venting Methods Page 11). Use caulking to seal exterior wall or roof openings.
  6. Disconnect main electrical supply, prepare and run electrical wiring through  ceiling. Leave approximately 12” of electrical cord hanging from the ceiling. Do not restore power until wiring is completed.
  7. Disconnect power cord, remove the aluminum grease filters or stainless  .steel baffle filters.
  8. Set aside the filters until the range hood is properly installed.
  9. If the range hood comes with a glass canopy and has not already been  mounted to the hood, loosen the four canopy screws and washers from the  hood top, carefully place the canopy on the hood top and loosely tighten  the four canopy screws along with washers. DO NOT put excessive pressure  against the glass.


Require three or more person to move and install this range hood. Spinal or other bodily injuries could occur if it is not followed.


Hood may have very sharp edges. Please wear protective gloves if it  is necessary to remove any parts for installing, cleaning or servicing.


DO NOT INSTALL THE RANGE HOOD BEFORE TESTING IT MECHANICAL DAMAGE MIGHT HAVE OCCURRED DURING TRANSPORTATION. Plug in the range hood to the USA/Canada 120V standard outlet, test the blower and the lights before installing it.

Installations (refer to Page 6 for parts):

Measure the distance between stove top and  the bottom of range hood. A distance of 28” to 31” is recommended*.

Due to different ceiling height configurations, recommended height may not be applicable.

1. Using references in Height & Clearance on  Page 8, mark the leveling point of the hood.  Position two mounting screws on the wall, 8.07inchs distance between of two screws.

2. Measure the width of the chimney then attach the chimney-mounting brackets to the wall as high as you want the upper chimney to be. .NOTE: Use threaded drywall anchors only when mounting the hood on sheet  rock. Mounting the hood on wall studs or lumbars is highly recommended.

3. Align hood-mounting holes to the screws on the wall and hook the hood into place. Tighten screws to secure hood to the wall.

CAUTION: Make certain the range hood is secure before releasing!

4. Connect the venting duct between the hood and the exhaust opening either on the ceiling or wall. Use silver tape or duct tape to make all joints secure and air tight.

5. Connect the range hood to a designated standard outlet (please refer the product label for the suitable voltage of this unit) or cut off the plug and connect three wires (black, white and green) to house wires and cap with  wire connectors. Connect according to colors (i.e. black to black, white to  white, and green to green).

SAFETY WARNING: Risk of electrical shock. This range hood must be properly  grounded. Make sure this is done by qualified electrician in accordance with all  applicable national and local electrical codes. Before connecting wires, switch  . power off at service panel and lock service panel to prevent power from being  switched on accidentally.

6. Store excess wires in the wiring box.

7. Install both chimneys and tighten screws to secure the lower chimney to the range hood as shown in Figure 5.

8. To avoid scratching the chimney, extend the upper chimney slowly and carefully to the chimney-mounting bracket and tighten screws as shown  in Figure 6.

9. Turn power ON in control panel. Check all lights and fan operations. 10. Make sure to leave this Installation Guide for the homeowner.

Operations & Wiring Diagram Milan(3 Speed touch control)


Clock setting: Touch and hold for approximately 3 seconds. Touch (Light button) to set minute.

Touch (High Speed button) to set hour.

Touch one time to get the high speed, touch two times to get the  middle speed, touch three times to get the low speed.

Touch to turn on/off the light.

Touch to select ON.

Touch 1 (one) time to select OFF during operation mode.The fan turns off automatically after 1 (one) minute.

Touch 2 (two) times to turn off the fan instantaneously.

Timer: When motor is working, touch once to start 1 minute  delay turn off mode, touch to set 1-59 minutes delay turn off.

24H or 12H setting

The default time system is 24 hours. After power on press light button for 3 seconds to set 24 Hour or 12 Hour. It will show 12H or 24H on the screen  and Ashing 5 seconds for conrmation, then reset time.

Trouble shooting

If the range hood or LED light does not work after installation

• Check if the range hood has been plugged in, make sure that all  power has been turned back ON, fused not blown and all electrical wiring are properly connected.

• Swap out light assembly to working ones to determine whether it is  caused by defective bulbs. See replacing the bulbs on Page 23. The range hood vibrates when the blower is on

• The range hood might not have been secured properly on to the ceiling or wall. Check with your installer.

The blower or fan seems weak

• Check that the duct sized used is at least 6”or 3-1/4 × 10″. Range hood WILL NOT function effciently with insufficient duct size. For example: 8″ duct over 6” hole and loosely secured.

• Check if duct is clogged or if damper unit (half-circular flapper) is not installed correctly or opening properly. A tight mesh on a side wall cap unit might also  cause restriction to the airflow.

The lights work but the blower is not spinning at all, is stuck or is rattling. The blower might be jammed or scraping the bottom due to shipping damage. Please contact us immediately.

The hood is not venting out properly.

• Make sure the distance between the stove top and the bottom of the  hood is within * 28” and 31” in distance. Due to different ceiling height configurations, recommended height may not be applicable.

• Reduce the number of elbows and length of duct work.

Check if all joints are properly connected, sealed and taped. • Make sure the power is on high speed for heavy cooking.

Purpose of the slots/holes/openings near the top of the upper chimney: • These slots/holes/openings are used to exhaust cleaned air with optional  re- circulating kit. If you did not install one, you do not need them. NOTE: For all other inquiries, please contact your local reseller.

Wiring Diagram


Body Stainless Steel / Tempered Glass
Power Rating 120V/60Hz (USA & Canada standard)
General Input Power 200W + # of Light x Voltage of Light
Motor Input Power 200 W
Motor Revolution 1200 RPM (±10%) to 1600 RPM (±10%)
Levels Of Speed Control 3
Maximum Airflow 800 CFM
Air Pressure 400 Pa (450 Pa Maximum)
Noise Level (dB)
Approximately 35 to 62
(Lowest to highest Speed)
Motor Type Single Chamber Ultra Quiet
Fan Type Centrifugal / Sirocco
Control Type Electronic Touch Control
Filtration Type Baffle Filter
Illumination LED light 2Wx2
Venting Size Top, 6 inches Round
Interference Protection Radio Frequency Interference Protected

  • Subject to change without notice, please contact your local reseller for details.

Use and Care InformationOperations

Read and understand all instructions and warnings in this manual before operating the appliance. Save these instructions for future reference.

Always leave safety grills and filters in place. Without these components, operating blowers could catch on to hair, fingers and loose clothing. NEVER dispose cigarette ashes ignitable substances, or any foreign objects  into blowers.

NEVER leave cooking unattended.When frying, oil in the pan can easily overheat and catch fire.The risk of self-combustion is higher when the oil has been used several times.

NEVER cook on “open “flames under the range hood. Check deep-fryers during use: Superheated oil may be flammable.


The saturation of greasy residue in the blower and filters may cause increased inflammability. Keep unit clean and free of grease and residue build-up at all times to prevent possible fires.

Filters must be cleaned periodically and free from accumulation of cooking residue (see Maintenance on Page 33). Old and worn filters must be replaced immediately.

Do not operate blowers when filters are removed. Never disassemble parts  to clean without proper instructions.Disassembly is recommended to be performed by qualified personnel only Read and underst and all instructions  and warnings in this manual before proceeding.


SAFETY WARNING: Never put your hand into area housing the fan while the fan is operating!

For optimal operation, clean range hood and all baffle/spacer/filter/grease tunnel/oil container regularly. Regular care will help preserve the appearance of the range hood.

Cleaning Exterior surfaces

Clean periodically with hot soapy water and clean cotton cloth. Do not use corrosive or abrasive detergent (e.g. Comet Power Scruv®, EZ-Off® oven cleaner), or steel wool/scoring pads, whichwill scratch and damage the stainless steel surface. For heavier soil use liquid degrease such as “Forumla 409®” or “Fantastic®”  brand cleaner.

If hood looks splotchy (stainless steel hood),use a stainless steel cleaner to clean the surface of the hood.Avoid getting cleaningsolution onto or into the control panel. Follow directions of the stainless steel cleaner. CAUTION: Do not leave  on too long as this may cause damage to hood finish.Use soft towel to wipe off  the cleaning solution, gently rub off any stubborn spots.Use dry soft towel to dry  the hood.

After cleaning, you may use non abrasive stainless steel polish such as 3M® or ZEP®,  to polish and buff out the stainless luster and grain.Always scrub lightly, with clean cotton cloth, and with the grain.

DO NOT allow deposits to accumulate or remain on the hood. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere  to the surface and cause rusting.

DO NOT allow salt solutions , disinfectants, bleaches, or cleaning compounds to remain in contact with stainless steel for extended periods. Many of these compounds contain chemicals, which may be harmful. Rinse with water after exposure and wipe dry with a clean cloth.

Cleaning Filters

IMPORTANT: Drain oil from oil containers before oil and residue overflow! The metal filters fitted by the factory are intended to filter out residue and grease  from cooking . It need not be replaced on a regular basis but are required to be kept clean.

Filters should be cleaned after every 30 hours of use.

Remove and clean by hand or dishwasher. Spray “Formula 409®” or equivalent degreasing detergent and leave to soak if heavily soiled. Dry filters and re- install  before using hood.

Replacing Filters

Should aluminum grease filters wear out due to age and prolonged use , please contact your local reseller for replacement filters. (Note: Also replace damaged filter that has punctured or broken mesh, bent or broken frame.) Replacing the light light


Light bulb become extremely hot when turned on.

DO NOT touch bulb until switched off and cooled.

Touching hot bulbs could cause serious burns.

Replacing LED Light Fixture

This range hood uses LED light fixture: 2W Max 12V LED

Make sure the range hood is unplugged or turn OFF breaker and the lights are cool to touch.

Place a flat-head screwdriver between light housing and hood body, gently  pry up the light housing and search for the metal clip.

Apply force to the metal clip and pull out the light fixture.

Disconnect the power cable and discard the old light fixture. Reverse the steps to install a new halogen light fixture. Turn ON breaker and  range hood to test for operation.



You must present proof of original purchase date.

Please provide an original dated proof of purchase (sales receipt / invoice) in  order to obtain service under warranty.

Lifetime Motor Warranty

The motor, which is covered by lifetime warranty, should be provided free of charge by your local reseller given it failed due to manufacturing defects. Subject to the conditions and limitations set forth below, your local reseller should, at its option, either repair or replace it with new or refurbished motor to be functionally  equivalent to new. The consumer is responsible for all shipping costs. One Year Parts Warranty

For one year from the date of original purchase, your local reseller will provide free  of charge, non-consumable replacement parts or components that failed due to manufacturing defects. Subject to the conditions and limitations set forth below, your local reseller will, at its option, either repair or replace any part of its  products that prove defective by reason of improper workmanship or materials.  Repaired parts or replacement products will be provided by your local reseller on  an exchange basis, and will be either new or refurbished to be functionally  equivalent to new. The consumer is responsible for all shipping costs. Consumable  parts not covered by this warranty include but not limited to: Light bulbs metal, aluminum and charcoal filters.

Who is Covered

This warranty is extended to the original purchaser for products purchased for ordinary home use

This Warranty Will Be Voided When:

Product damaged through negligence, improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal  mechanical or environmental conditions, or any unauthorized disassembly, repair, modification or failure to follow installation instructions. When product is used  commercially or other than its intended purpose. Damaged because of improper  connection with equipment of other manufacturers. Repaired or modified by anyone other than your local reseller’s authorized agents. This limited warranty also does  not apply to any product on which the original identification information has been  altered, obliterated or removed, has not been handled or packaged correctly or has been sold as second-hand.

What is Not Covered:

Consumable parts such as light bulbs, metal and charcoal filters. The natural wear of finish, and wear due to improper maintenance , use of corrosive and abrasive  cleaning products, pads, and oven cleaner products. Chips, dents or cracks due to abuse , misuse, freight damage, or improper installation. Damage of product  caused by accident, fire, floods or act of God. The manufacturer and or distributor is not liable for, and does not cover under warranty, any loss of properties or any  costs associated with removing, servicing, installing, or determining the source of  problems with this product. This warranty is valid in the country of the original  purchase at retail. It is non-transferable and applies only to the original purchaser  and does not extend to subsequent owners of this product. Any applicable implied warranties, including the warranty of merchantability, are limited in duration to a period of express warranty as provided herein beginning with the date of original  purchase at retail and, no warranties, whether express or implied, shall apply to this  product thereafter.

To obtain warranty service, you may contact your local reseller from which you purchased this product. Please confirm the terms of your local reseller’s policies  prior to contacting. Typically, you must include product identification information, including model number and serial number with a detailed description of the  problem you are experiencing. You must also include proof of the date of original  retail purchase as evidence that the product is within the applicable warranty period.


Carefully inspect all items for damages before accepting delivery. Note any damages  on the freight bill or express receipt. Request name and signature of the carrier’s agent and keep copy to support your claim. Upon acceptance of items, owner  assumes responsibility for its safe arrival. Report damages to the carrier and file a  claim immediately. Failure to do so may result in the denial of your claim. The carrier will furnish you with necessary forms for filing a claim.

Damages caused during transit are not covered under our warranty. Please contact us to file an insurance claim.

Please inspect contents of package(s) carefully upon receiving! We must be notified  of any damages and/or missing parts within five (5) days upon your receipt of  package(s). Claims will not be accepted after five (5) days. NOTE: Items were  thoroughly tested and carefully packed in our factory before shipping.

Products must be returned in good working condition with ALL original parts and documentation packed in ALL original cartons, fillers and shipping cartons. A restocking fee of 15% will be charged for all approved return(s). Exchanges or  returns may not be accept ed if any packaging is missing.

Make sure to inspect the hood for damages and defects before installation. Appearance flaws of the hood found after installation and not affecting hood performance is not covered under our warranty for returns or exchanges. Service visits not covered under warranty will carry a service charge.

Before Installation: Return for exchange or refund (please see above for acceptable returns).After Installation: NO exchange or refund.

Contact Us

If you need any assistance, please contact us at +1 905-727-8688 or  [email protected]. Please have your order number and model of the range hood ready . This information will help us better respond to your request.

If you need replacement parts, we recommend that you only use genuine parts. Our accessories and parts are engineered and designed specifically for this series  of range hood, each is rigorously tested assuring the utmost in durability and  reliability providing a factory match, factory-installed appearance and functionality tailored to each individual range hood model.

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