Genie GS-3232 Electric Narrow Scissor Lift Instruction Manual

Installation Instructions
Software Update
GS-3232
GS-4047 X-14
Part No. 1278628GT
Rev B

Introduction

Observe and Obey:
 This procedure shall be completed by a person trained and qualified on the repair of this machine.
Immediately tag and remove from service a damaged or malfunctioning machine.
Repair any machine damage or malfunction before operating the machine.

Before Starting Installation:
Read, understand and obey the safety rules and operating instructions in the appropriate operator’s manual.
Be sure that all necessary tools and parts are available and ready for use.
Read this procedure completely and adhere to the instructions. Attempting shortcuts may produce hazardous conditions.
 Indicates that a specific result is expected after performing a series of steps.
Indicates that an incorrect result has occurred after performing a series of steps.
Note: These installation instructions only apply to the Genie models listed on the front cover, as required by Safety Notice 170002.

Tools Required:
Tools Required

• Torx T10 screwdriver
• Cat5 Ethernet Cable
• PC or Laptop with an Ethernet Port and Internet Browser

Glossary of Terms
ECM – Electronic Control Module
GCON – Ground Controller. This ECM is located at the ground controls.
PCON – Platform Controller. This ECM is located at the platform controls.
CAT5 Cable – Standard Ethernet cable used for networking purposes.
If you have any further questions regarding these instructions or need assistance, please contact Genie Product Support at one of the following telephone numbers:

Europe:
UK| + 44 1476 584 333
France| + 33 237 260 986
Germany| + 49 4221 491 810
Iberica| + 34 935 725 090
Italy| + 39 075 941 8132
Scandinavia| + 46 3157 5154
Other locations| + 31 653 221 908
Middle East:| + 97 143 391 800 or
+ 97 150 459 7937
Australia:| + 61 7 3456 4444
Brazil| +0 800 031 0100
South America – other locations| + 56 9 6431 2110
All other locations| + 1 425-881 1800

Procedure

Loading or Updating Machine Software
Note: There are two procedures available to update the machine software. These are Bootloader Mode and Machine Application Mode.
Bootloader Mode: The Bootloader mode is only available with the key switch in the GCON position.
It allows the user to update or reinstall the machine software by directing the system into the Bootloader.
Choose this mode if the GCON ECM is not opertaing correctly.
Machine Application Mode: The machine Application mode is available with the key switch in the GCON or PCON position. This mode of machine software update requires the user to enter the Machine Service Tool.
Choose this mode if the machine is operating correctly and you are updating the machine software.

Bootloader Mode
Note: Before proceeding, pull out the red Emergency Stop button to the on position at the platform controls.

1. Open the GCON compartment.
   Note: Some models will require opening the ground control box to access the GCON.

2. Locate the diagnostic port on the side of the GCON. Remove one of the fasteners securing the cover and set aside. Loosen the other fastener. Do not remove it.

3. Turn the key switch to the ground controls and push the red Emergency stop button to the off position.

4. At the ground controls, press and hold the Enter and Escape buttons.
   1 LCD display
   2 enter button
   3 escape button

5. While holding the enter and escape buttons, pull out the red Emergency Stop button to the on position.
   Result: The ground controls LCD display will show the following:

6. Connect one end of a CAT5 Ethernet cable into the diagnostic port. Connect the other end into a PC or laptop.
   Result: The ground controls LCD display will show the following:

7. Read and record the IP address.
   Note: Disable the internet connection on the laptop.

8. Launch a web browser such as Chrome ® or Firefox ® on your PC or laptop. Type the IP address from step 7 into the web browser address bar and press enter.
   Result: The following screen will be displayed.
   Note: Verify the file format of the downloaded firmware file 1256792(REV*) in your laptop. If the file name ends in “.zip”, extract the Genie Flash File (.gff) from the zip file before continuing this process. FIle download instructions can be found in the Safety Notice letter.

9. Select the Choose File button and navigate to the downloaded Genie Flash file (.gff).

10. Select the Load Flash File button to verify the file is a .gff file.
    Result: The following screen will be displayed.
    

11. Select the Reprogram Device(s) button to start the ECM software update.
    Result: The following screen will be displayed after the software update is complete.
    Note: Do not turn off power while the ECM is being reprogrammed.
    

12. When screen displays “Update Finished”, push in the red Emergency Stop button and disconnect the CAT5 cable from the GCON.

13. Secure the diagnostic port cover using the retaining fasteners removed in step 5. Do not over tighten.
    Note: Machines equipped with AGM batteries will need to select the AGM battery type using the GCON set parameters screen. Refer to the Machine Setup procedure in the Service and Repair manual that is appropriate for your machine.
    WARNING Tip over hazard. Updating the SmartLink software may have impacted the machines default drive speeds. Tipping over the machine will result in death or serious injury.
    Perform drive speed test. Refer to the Maintenance Manual that is appropriate for your machine.

14. Perform a function test. Refer to the Operator’s Manual on your machine.

15. Return the machine to service.

16. Fill out and sign the attached completion form and fax or email to Terex AWP Warranty Department. This will serve as verification that you have completed Safety Notice 170002.

Machine Application Mode

1. Open the GCON compartment.
   Note: Some models will require opening the ground control box to access the GCON.

2. Turn the key switch to ground controls or platform controls and pull out the red Emergency Stop button to the on position at both ground and platform controls.

3. Locate the diagnostic port on the side of the GCON. Remove one of the fasteners securing the cover and set aside. Loosen the other fastener. Do not remove it.

4. Connect one end of a CAT5 Ethernet cable into the diagnostic port. Connect the other end into a PC or laptop.
   Result: The ground controls LCD display will show the following:

5. Read and record the IP address.
   Note: The display wil only show the IP address for 3 seconds. Press the scroll up button to display the IP address for another 3 seconds.
   Note: Disable the internet connection on the laptop.

6. Launch a web browser such as Chrome ® or Firefox ® on your PC or laptop. Type the IP address from step 5 into the web browser address bar and press enter.
   Result: The following screen will be displayed.
   

7. Enter the following username and password then select OK.
   Username: smart.link
   Password: SL1000
   Note: The username and password are case sensitive.
   Result: The following screen will be displayed.
   

8. Select the Software tab at the header bar.
   Result: The following screen will be displayed.
   

9. Select the Update Machine Software button.
   Result: The following screen will be displayed.
   Note: Verify the file format of the downloaded firmware file 1256792(REV*) in your laptop. If the file name ends in “.zip”, extract the Genie Flash File (.gff) from the zip file before continuing this process. FIle download instructions can be found in the Safety Notice letter.

10. Select the Choose File button and navigate to the downloaded Genie Flash file (.gff).

11. Select the Load Flash File button to verify the file is a .gff file.
    Result: The following screen will be displayed.
    

12. Select the Reprogram Device(s) button to start the ECM software update.
    Result: The following screen will be displayed after the software update is complete.
    Note: Do not turn off power while the ECM is being reprogrammed.
    

13. Push in the red Emergency Stop button and disconnect the CAT5 cable from the GCON.

14. Secure the diagnostic port cover using the retaining fasteners removed in step 5. Do not over tighten.
    Note: Machines equipped with AGM batteries will need to select the AGM battery type using the GCON set parameters screen. Refer to the Machine Setup procedure in the Service and Repair manual that is appropriate for your machine.
    WARNING Tip over hazard. Updating the SmartLink software may have impacted the machines default drive speeds. Tipping over the machine will result in death or serious injury.
    Perform drive speed test. Refer to the Maintenance Manual that is appropriate for your machine.

15. Perform a function test. Refer to the Operator’s Manual on your machine.

16. Return the machine to service.

17. Fill out and sign the attached completion form and fax or email to Terex AWP Warranty Department. This will serve as verification that you have completed Safety Notice 170002.

Safety Notice 170002
Completion Form
Your signature on this form will verify that you have completed Safety Notice 170002 on the machines listed below.
Please note that this is not a Warranty Claim Form. A Warranty Claim Form must be submitted to the Terex AWP Warranty Department for reimbursement under the provisions of our standard warranty terms and conditions.

Fax to:

Email to: AWP.Warranty@terex.com
Date:
Company Name:
Account # (if applicable):
Address:
(street):
(city):
(state, zip code):
Phone:

Please list the complete machine serial number (ex. GS3214A-135405, GS4714C-1868, X1416D-147).

Serial Number:

Print (service manager)
Signature
Date
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