EZVIZ C62K+ Smart Home Camera User Manual

Overview

1. Package Contents
   The power adapter’s appearance is subject to the actual one you have bought.

2.  Basics

Front View

using it.
Reset Button| Hold for 4 seconds to restart and set all parameters to default.

Setup

1. Power-on
   Plug the power cable into the camera, and then plug the power adapter into an outlet as shown in the figure below.

2 Connect to the Internet

1. Get the EZVIZ App
   – Connect your mobile phone to Wi-Fi (suggested).
   – Download and install the EZVIZ app by searching “EZVIZ” in the App Store or Google Play TM.
   – Launch the app and register an EZVIZ user account.

EZVIZ App
|

If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for EZVIZ.
2 Add camera to EZVIZ
– Log in to your EZVIZ user account.
– On the Home screen, tap “+” on the upper-right corner to go to the Scan QR Code interface.
– Scan the QR code on the Quick Start Guide cover or on the body of the camera.

– Follow the EZVIZ app wizard to finish Wi-Fi configuration.
If you want to change your camera’s Wi-Fi, press and hold the reset button for 4s and repeat the steps above.

Installation

1Install the Micro SD Card (Optional)
– Rotate the sphere upwards until you see the card slot.
– Insert the Micro SD card (sold separately) into the card slot as shown in the figure below.

2 Install the Base
The camera can be placed horizontally or mounted on the ceiling. Here we take ceiling mounting as an example.

• Please install the device indoors as the device is not waterproof.
• Make sure the ceiling is strong enough to withstand three times the weight of the camera.
• Avoid positioning the camera in an area that gets a lot of light shining directly into the camera lens.
• Recommended mounting height: 3 meters above the ground.
  – Place the drill template onto the surface you have chosen to mount the camera.
  – (For cement wall/ceiling only) Drill screw holes according to the template and insert three anchors.
  – Use three metal screws to fix the camera base.

3 Install the Camera
Mount the camera to the base, and turn it clockwise until it is fixed.

Operations on the EZVIZ App

The app interface may be different due to version updates, and the interface of the app you installed on your phone shall prevail.
1 Live View
When you launch the EZVIZ app, the device page displays as shown below.
You can view and listen to a live feed, take snapshots or recordings, and choose video definitions as needed.

Swipe left and right across the screen to see more icons.

listen to people in front of the camera.
| Privacy Mode. Enable to hide the screen display.
| Definition. Select video resolution from Ultra HD, Full HD, Hi-Def or Standard
| Multi-screen Live. Tap to select window layouts.

 Settings

In the settings page, you can set the parameters of the device. Parameter| Description
---|---
Intelligent Detection| You can select between different detection types for your device.
Notification| You can manage the device message and EZVIZ APP notification.
Audio Settings| You can set relevant audio parameters for your device.
Image Settings| You can set relevant image parameters for your device.
Light Settings| When disabled, the device indicator will be off.
PTZ Settings| You can set parameters of PTZ for your device, like PTZ position calibration and 360° Picture here.
Cloudflare| You can subscribe and manage the cloud storage.
Record List| You can see micro SD card capacity, used space and free space here, and also you can enable or disable cloud storage service here.
Security Settings| You can encrypt your videos with encryption password and customize the privacy area.
Network Settings| You can see the connection status.
Device Information| You can see the device information here.
Share Device| You can share the device to you family member or guest.
Restart the device| Tap to restart the camera.
Delete Device| Tap to delete the device from EZVIZ App.

For privacy protection, please remove SD card or other storage media(if any)when transferring the device to others.

EZVIZ Connect

1. Use Amazon Alexa
   These instructions will enable you to control your EZVIZ devices with Amazon Alexa. If you run into any difficulties during the process, please refer to Troubleshooting.

Before you start, make sure that:

1.  EZVIZ devices are connected to the EZVIZ app.

2. In the EZVIZ app, turn off the “Image Encryption” in the Device Settings page.

3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-Show, Fire TV (all generations), Fire TV stick
   (second generation only), or Fire TV Edition smart TVs).

4. The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

1. Open the Alexa app and select “Skills and Games” from the menu.
2. On the Skills and Games screen, search for “EZVIZ”, and you will find “EZVIZ” skills.
3. Select your EZVIZ device’s skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.
6. You will see “EZVIZ has been successfully linked”, then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
7. Go back to Alexa app menu and select “Devices”, and under devices you will see all your EZVIZ devices. Voice Command
   Discover a new smart device via the “Smart Home” menu in the Alexa app or the Alexa Voice Control function.
   Once the device is found, you can control it with your voice. Speak simple commands to Alexa.
   Your device’s name for example: “show xxxx camera,” can be modified in the EZVIZ app. Every time you change the name of the device, you will need to discover the device again to update the name.

Troubleshooting

What do I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.
Try to reboot the smart device and re-discover the device on Alexa.
Why does the device’s status show “Offline” on Alexa?
Your wireless connection might have been disconnected. Reboot the smart device and re-discover on Alexa.
Internet access on your router could be unavailable. Check if your router is connected to the Internet and try again.
For details about countries that support the use of Amazon Alexa, see its official website.

2Use Google Assistant
With Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.
The following devices and apps are required:

1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the “Image Encryption” and turn on the “Audio” in the Device Settings page.
3. A TV with a functional Chromecast connecting to it.
4. The Google Assistant app on your phone.

To get started, follow the steps below:

1. Set up the EZVIZ device and make sure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play Store TM and log into your Google account.
3. On the Myhome screen, tap “+” on the upper-left corner, and select “Set up device” from the menu list to go to the Set up interface.
4. Tap Works with Google, and search for “EZVIZ”, where you will find “EZVIZ” skills.
5. Enter your EZVIZ username and password, and tap Sign in.
6.  Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.
7. Tap Return to app.
8. Follow the above steps to complete the authorization. When synchronization is completed, EZVIZ service will be listed under your list of services. To see a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.
9. Now try some commands. Use the name of the camera that you created when you set up the system.
   Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices at the same time using one command.
   See the link for more information:https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en

FAQ

Q: If the camera is offline, will the video recording be continued?****

– A:  If the camera is powered on but disconnected to the Internet, then video recording on a micro SD card will continue but cloud recording will stop. If the camera is powered off, both video recordings will stop.

Q: Why the alarm is triggered when nobody in the image?****

– A:  Try to set the alarm sensitivity lower. Please notice that vehicles and animals are also the trigger source.

Q:What if I forget my password?****

– A: Please go to the EZVIZ app > login page, tap on “Forgot password?” > Enter your account’s email address or phone number. (Send)> Input the verification code > Reset your password.

Q: Why can’t I receive my verification code?****

– A: If you registered the account via email, please check your junk mail.
– If still haven’t received the verification code, you might have an email filter/block restricting this email, please check with your email provider.
– If you registered an account via mobile number, please confirm whether your mobile can receive SMS short codes or not.
– If you still haven’t received the verification code, please provide your number, your country, time of request to the support center at support@ezvizlife.com or contact your regional support team.

Q:How to solve Wi-Fi configuration failed?****

– A: Please check the following settings:
– Ensure that your mobile phone is connected to the Wi-Fi and the Wi-Fi network is working properly.
Check the network condition:
• Make sure your network has no firewall or other limits.
• Ensure the router can distribute IP address to your device or disable the static IP setting (DHCP is enabled by default on all EZVIZ devices).
– Reset your camera; ensure that your device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ app for device Wi-Fi configuration.
– For additional information about the device, please refer to www.ezviz.com. Initiatives on the Use of Video Products

Initiatives on the Use of Video Products

Thank you for choosing EZVIZ products.
Technology affects every aspect of our life. As a high-tech company, we are increasingly aware of the role technology plays in improving business efficiency and quality of life, but at the same time, the potential harm of its improper usage. For example, video products are capable of recording real, complete and clear images. This provides a high value in retrospect and preserves real-time facts. However, it may also result in the infringement of a third party’s legitimate rights and interests if improper distribution, use and/or processing of video data takes place. With the philosophy of “Technology for the Good”, EZVIZ requests that every end user of video technology and video products shall comply with all the applicable laws and regulations, as well as ethical customs, aiming to jointly create a better community.
Please read the following initiatives carefully:

1. Everyone has a reasonable expectation of privacy, and the installation of video products should not be in conflict with this reasonable expectation. Therefore, a warning notice shall be given in a reasonable and effective manner and clarify the monitoring range, when installing video products in public areas. For non-public areas, a third party’s rights and interests shall be evaluated when installing video products, including but not limited to, installing video products only after obtaining the consent of the stakeholders, and not installing highly-invisible video products.

2. The purpose of video products is to record real activities within a specific time and space and under specific conditions. Therefore, every user shall first reasonably define  is/her own rights in such specific scope, in order to avoid infringing on a third party’s portraits, privacy or other legitimate rights.

3. During the use of video products, video image data derived from real scenes will continue to be generated, including a large amount of biological data (such as facial images),  and the data could be further applied or reprocessed. Video products themselves could not distinguish good from bad regarding how to use the data based solely on the images captured by the video products. The result of data usage depends on the method and purpose of use of the data controllers. Therefore, data controllers shall not only comply with all the applicable laws and regulations and other normative requirements, but also respect international norms, social morality, good morals, common practices
   and other non-mandatory requirements, and respect individual privacy, portrait and other rights and interests.

4. The rights, values and other demands of various stakeholders should always be considered when processing video data that is continuously generated by video products. In this regard, product security and data security are extremely crucial. Therefore, every end user and data controller, shall undertake all reasonable and necessary measures to ensure data security and avoid data leakage, improper disclosure and improper use, including but not limited to, setting up access control, selecting a suitable network environment (the Internet or Intranet) where video products are connected, establishing and constantly optimizing network security.

5. Video products have made great contributions to the improvement of social security around the world, and we believe that these products will also play an active role in more aspects of social life. Any abuse of video products in violation of human rights or leading to criminal activities are contrary to the original intent of technological innovation and product development. Therefore, each user shall establish an evaluation and tracking mechanism of their product application to ensure that every product is used in a proper and reasonable manner and with good faith.

FCC Information

Please take attention that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. this device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device.
   Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

COPYRIGHT © Hangzhou EZVIZ Software Co., Ltd.. ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.
About this Manual
The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the ™ website (http://www.ezviz.com).
Revision Record
New release – January 2022
Trademarks Acknowledgement
and other EZVIZ trademarks and logos are the properties of EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING   WITHOUT LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG OTHERS.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF THE PRODUCT SHALL BE WHOLLY AT YOUR OWN RISK. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITY FOR ABNORMAL OPERATIONS, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACKS, HACKER ATTACKS, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED FOR ILLEGITIMATE PURPOSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.

References

• EZVIZ - Creating Easy Smart Homes

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