FOREO LUNA 4 2-In-1 Smart Facial Cleansing And Firming Device User Manual

LUNA 4 2-In-1 Smart Facial Cleansing And Firming Device
User Manual

LUNA 4 2-In-1 Smart Facial Cleansing And Firming Device

LUNA™ 2-IN-1 SMART FACIAL CLEANSING & FIRMING DEVICE

FULL USER MANUAL

GETTING STARTED

Congratulations on acquiring your new LUNATM 4 & joining millions worldwide who believe in smarter self-care. Before you start enjoying your new life with sophisticated skincare technology & professional results in the comfort of your home, please take a few moments to carefully read this manual. Welcome to the future of skincare.
Please READ ALL INSTRUCTIONS BEFORE USE and utilize this product only for its intended use as described in this manual.
WARNING: NO MODIFICATION OF THIS EQUIPMENT IS ALLOWED.

LUNATM 4 OVERVIEW

Meet LUNATM 4, the most advanced 2-in-1 deep facial cleansing & firming brush. Its plush, ultra-hygienic soft silicone combines with manually adjustable T-SonicTM pulsations allowing you to jump modes as you please. Gentle mode offers a soothing cleanse, Deep Mode plunges into deeper skin layers for an in-pore cleanse, while the medium Regular Mode delivers the best of both worlds. Lift away dirt, oil & excess sebum in just 1 minute and follow with sophisticated firming massage routines for fresh, smooth, and younger-looking skin.
LUNATM 4’s Cleansing Mode channels T-SonicTM pulsations into the skin, providing a cleanse far superior to handwashing while also enhancing the absorption of your favorite skincare products. In Firming Massage Mode, LUNATM 4 offers 4 app-guided massage routines and 5 manual massages that use lower- frequency T-SonicTM pulsations ideal for combating visible signs of aging. These dual benefits make LUNATM 4 the iconic & essential start of every proper daily cleansing routine.
With staggering customization abilities and brush heads tailored to balanced, sensitive & combination skin, LUNATM 4 offers a customized professional treatment at home for glowing, flawless results – every time.
LUNATM 4 Sensitive skin – for skin prone to inflammation, redness, itching, or dryness
LUNATM 4 Balanced skin – for healthy skin with perfect oil and water balance, feeling neither too dry nor too oily
LUNATM 4 Combination skin – for skin that is dry in some areas and oily in others, such as the T-zone

GETTING TO KNOW LUNATM 4

UNLOCK YOUR DEVICE

Before first use, download the FOREO For You mobile app to unlock and register your device by following these simple steps;
https://www.foreo.com/app

1. Download the FOREO For You app on your mobile phone
2. Log in to your account or sign up for a new one
3. Add device (on the top of your screen)
4. Choose device series
5. Press and hold the Power button to connect your device to the mobile app
6. Fill in the purchase information And your device is ready to use!

FOREO FOR YOU MOBILE APP

FOREO For You mobile app offers instructions on how to use and take care of your LUNATM 4. Use it to control settings, access video guided routines, and find your device in case you’ve misplaced it.
SETTINGS Set your preferences for Cleansing and Massage modes, and the device will remember them for offline use;
CLEANSING MODE SETTINGS
Adjust the cleansing duration up to 240s and T-SonicTM pulsations for each of the cleansing modes:

• Gentle Cleansing: low-level, 1-5 T-SonicTM pulsation intensities
• Regular Cleansing: mid-level, 6-10 T-SonicTM pulsation intensities
• Deep Cleansing: high-level, 11-16 T-SonicTM pulsation intensities

MASSAGE MODE SETTINGS
Choose between 5 massage routines spanning various beneficial effects and save 3 directly onto your device for manual use. Your massages can last up to 15 minutes, and you’re free to adjust the T-SonicTM intensity levels for each mode;

• Gentle Massage: low-level, 1-5 T-SonicTM pulsation intensities
• Regular Massage: mid-level, 6-10 T-SonicTM pulsation intensities
• Deep Massage: high-level, 11-16 T-SonicTM pulsation intensities

TREATMENTS
Choose between 4 pre-programmed massage routines and simply follow video instructions.

1. Eyes on the Prize: targets temples, undereye, and brow bone (2 min)
2. Nothing but Neck: lifts and firms neck and decollete (2 min)
3. Magic Mouth: targets corners of mouth, jawline, and neck (2 min)
4. Contour Crazy: sculpts cheeks, jaw, and neck (4 min)

Start Cleansing and Start Massage feature the Mirror mode, which allows you to use your mobile device as a mirror while performing the cleansing or massage treatments.

HOW TO USE LUNATM 4

CLEANSING MODE

1. Remove all makeup, dampen skin and then apply FOREO cleanser to your face.
2. Press the power button to activate Cleansing mode and easily change between Gentle and Deep Cleansing modes by pressing buttons.
3. Glide LUNATM 4’s touchpoints in circular motions over your face until the built-in timer turns the device off..
4. Rinse and pat your face dry.

FIRMING MASSAGE MODE

1. Apply FOREO serum to clean, dry skin.
2. Press the power button to turn on the device, and quickly double press it to activate Firming Massage mode. Easily change between your saved massage modes by pressing buttons.
3. Relax your face and glide LUNATM 4’s firming massage surface in outward motions following the shape of your face until the built-in timer turns the device off.
4. Continue with your usual skincare routine.

NOTE: To keep your device in optimal condition, avoid using clay-based, silicone-based or grainy cleansers, exfoliators, or scrubs, as they may damage LUNATM 4’s soft silicone touchpoints. If the long silicone bristles become tangled, gently brush them in any direction to reset them to their normal position.

TRAVEL LOCK

Should you wish to lock your device for travel convenience, simply hold down the buttons together for 3 seconds. To unlock it, follow the same procedure.

CLEANING YOUR LUNATM 4

Always clean LUNATM 4 thoroughly after use. Wash the brush surface with water and soap, then rinse with warm water. Pat dry with a lint-free cloth or towel. After use, we recommend spraying the device with FOREO Silicone Cleaning Spray and rinsing it with warm water for optimal results.
NOTE: Never use cleaning products containing alcohol, petrol, or acetone, as they may irritate the skin and damage the silicone.

COMPLEMENTARY PRODUCTS

Micro-Foam Cleanser This creamy cleanser transforms into delicate micro- bubbles that lift impurities from deep within pores, gently purify skin, and remove excess oil. Its special formula, containing skin-replenishing amino acids and vitamin E, helps moisturize and protect your skin so it’s left feeling soft and looking vibrant.
DERMATOLOGIST TESTED – FR AGR ANCE-FREE – VEGAN – CRUELTY-FREE
SERUM SÉRUM SERUM
The ultra-soothing formula glides effortlessly over your skin and works seamlessly with LUNA’s firming massage mode which improves the serum’s efficiency. The antioxidant power of squalane gives your skin a healthy, youthful look, while Hyaluronic acid locks in moisture to give you softer, smoother, and super-hydrated skin.
DERMATOLOGIST TESTED – FR AGR ANCE-FREE – CRUELTY Y-FREE
IMPORTANT
FOR OPTIMUM SAFETY:

• If you have a skin condition or any medical concerns, please consult a dermatologist before use.
• Cleansing with LUNATM 4 should be comfortable ­ if you experience discomfort, discontinue use immediately and consult a physician.
• Exercise particular care when cleansing the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves.
• For reasons of hygiene, we do not recommend sharing your LUNATM 4 with anyone else.
• Avoid leaving your LUNATM 4 in direct sunlight and never expose it to extreme heat or boiling water.
• Close supervision is necessary when this device is used by, on, or near children and those with reduced physical and mental abilities.
• Discontinue use if this product appears damaged in any way. This product contains no serviceable parts.
• Given the efficiency of the FOREO cleansing routine, we recommend that you do not use LUNATM 4 for more then 3 minutes at a time.
• Use this device only for its intended use as described in this manual. If you do not find the answer to your specific
  the question, or if you have any other questions regarding the device’s operation, please visit www.foreo.com

TROUBLESHOOTING

PRECAUTIONS TO BE TAKEN IN THE EVENT OF CHANGES IN THE PERFORMANCE OF LUNATM 4.
If LUNATM 4 is not activated when pressing the center button:

• If the battery is dead, Recharge using a USB charging cable for up to 2 hours until fully charged, and then restart your device by holding down the power button.

If LUNATM 4 cannot be switched off and/or interface buttons do not respond:

• The microprocessor is temporarily malfunctioning. Press and hold the power button to restart the device.

If LUNATM 4 won’t sync to the FOREO app:

• Ensure that your device is fully charged and that your Bluetooth is turned on.
• Switch your Bluetooth off and then on again to try reconnecting.
• Close the FOREO app and then reopen it to start the process.
• Delete and reinstall the application – perhaps the application simply needs to be updated.
• After deleting and reinstalling the application, make sure to restart your phone.
• Delete your phone’s cookies and cache memory
• Ensure that your mobile’s operating system has been updated to the latest version.

WARRANTY TERMS & CONDITIONS

REGISTER WARRANTY
To activate your 2-Year Limited Warranty register through the FOREO app, or visit foreo.com/product-registration for more information.
2-YEAR LIMITED WARRANTY FOREO
warrants this device for a period of TWO (2) YEARS (except in countries where national law requires a longer minimum guarantee) after the original date of purchase against defects due to faulty workmanship or materials arising from normal use of the device. The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse, or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.
If you discover a defect and notify FOREO during the warranty period, FOREO will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.
To claim your warranty, you must log in to your account at www.foreo.com and select the option to make a warranty claim. Shipping costs are non-refundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.

DISPOSAL INFORMATION

Disposal of old electronic equipment (applicable in the EU and other European countries with separate waste collection systems).
The crossed-out dustbin symbol indicates that this device should not be treated as household waste, but rather be brought to the appropriate collection point for the recycling of electrical and electronic equipment. By ensuring this device is disposed of correctly, you will help prevent the potential negative consequences for the environment and human health which could be caused by inappropriate waste handling of the product. The recycling of materials will also help conserve natural resources.
For more information about the recycling of your device, please contact your local household waste disposal service or your place of purchase.

BATTERY REMOVAL

NOTE : This process is not reversible. Opening the device will void its warranty. This action must only be undertaken when the device is ready to be disposed of. Because this device contains a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, open the inner plastic shell after removing the silicone outer layer and remove the battery to be disposed of in accordance with your local environmental regulations. Wear gloves during this process for your safety. Detailed visual instructions are provided below.

SPECIFICATIONS

MATERIALS: Body-safe silicone & ABS plastic
COLOR: Lavender, Apricot, Pistachio
SIZE: 10282.539.2mm
WEIGHT: 126g
BATTERY: Li-ion 520mAh 3.7V
USAGE: Up to 300
STANDBY: 90 days
FREQUENCY : 100 Hz
MAX NOISE LEVEL : <50dB
INTERFACE: 3- button
DISCLAIMER: Users of this device do so at their own risk. Neither FOREO nor its retailers assume any responsibility or liability for any injuries or damages, physical or otherwise, resulting, directly or indirectly, from the use of this device. Further, FOREO reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. l’appareil contient des émetteurs/récepteurs exempts de licence qui sont conformes aux CNR exempts de licence d’Innovation, Sciences et Développement économique Canada. L’exploitation est soumise aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
RF EXPOSURE STATEMENT : This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. The device has been evaluated to meet the general RF exposure requirements. The device can be used in portable exposure conditions without restriction.

FREQUENTLY ASKED QUESTIONS

BASICS
1. WHAT SHOULD I DO AFTER I RECEIVE MY LUNATM 4 DEVICE?****

– Congratulations on discovering smarter skincare! First things first – download the FOREO For You app for free to unlock and register your device.

2. WHAT COMES WITH MY LUNATM 4 DEVICE?****

– 1 LUNATM 4 Device, 1 USB Charging Cable, 1 User Manual, 1 Quick Start Guide, & 1 Travel Pouch.

3. HOW DO I TURN MY LUNATM 4 DEVICE ON AND OFF?****

– Press the power button on your LUNATM 4 device to turn it on, and press it again to turn off the device. After completing a pre-set routine, the device will turn off automatically.

4. MY DEVICE IS NOT ACTIVATED WHEN PRESSING THE POWER BUTTON?****

– The battery is dead. Recharge using a USB charging cable until fully charged and then restart your device by holding down the power button.

5. HOW DO I CHANGE MY LUNATM 4?****

– LUNATM 4 is USB-rechargeable, with a 2-hour charge delivering up to 300 uses (based on a 1-minute treatment time per use). The USB charging cable is provided with the device.

6. WHY DOESN’T MY CHARGER GO ALL THE WAY IN?****

– The charging cable for your LUNATM 4 is not supposed to go all the way into the device. It is completely normal for it to stick out a bit from the device.

7. MY CHARGE DIDN’T LAST 300 USES.

– 300 uses refer to 300 minutes, so the duration of the charge depends on how often and for how long the device is used.

8. IS THE CHARGING POINT ON LUNATM 4 WATERPROOF?****

– Yes, the charging point is waterproof which means you can safely use the device in the shower. Make sure the device is completely dry before charging and do not use it while charging. Once you are done using your device, store it in a dry area. Do not leave the device submerged in water.

THE APP
1. WHY DO I HAVE TO DOWNLOAD THE APP BEFORE USING LUNATM 4?****

– All app-enabled FOREO products need to be activated and unlocked via the FOREO For You App the first time they turn them on. This helps us protect against fake/copied FOREO products, and it makes it easier to register the warranty and protect your investment.

2. HOW DO I PAIR MY LUNATM 4 DEVICE WITH THE FOREO APP?****

– Download the FOREO For You app to your smartphone or tablet and turn on Bluetooth. Press the universal button on your device once to turn it on. A blinking white light indicates your device is in pairing mode. Follow the instructions in the app to register and pair your LUNATM 4 device.

3. DOES LUNATM 4 WORK WITHOUT THE APP?****

– Yes! The App helps you manage your device settings and access video-guided massages, but you can use LUNATM 4 manually. Buttons on the back of the device allow you to change between cleansing and massage modes without using the App.

4. I CAN’T REGISTER MY DEVICE OR MY DEVICE KEEPS DISCONNECTING. WHAT SHOULD I DO?****

– Follow the steps to troubleshoot the FOREO For You application:
– Delete and reinstall the application – perhaps the application simply needs to be updated
– Ensure that your mobile’s operating system has been updated to the latest version (ensure that your mobile phone is running the latest software update)
– After deleting and reinstalling the application, make sure to restart your phone
– Delete your phone’s cookies and cache memory
– Ensure that your device is fully charged and that your Bluetooth is turned on

USING LUNATM 4
1. HOW OFTEN CAN I USE MY LUNATM 4 DEVICE?****

– LUNATM 4 devices are safe and gentle enough to use every day, either morning or night. We recommend using your LUNATM 4 any time your skin needs a deeper cleanse.

2. HOW LONG CAN I USE IT PER DAY?****

– Given the efficiency of cleansing, we recommend that you do not use LUNATM 4 for more than 3 minutes per day.

3. CAN I SHARE MY LUNATM 4 WITH OTHER PEOPLE, SUCH AS FAMILY MEMBERS?****

– For hygiene reasons, we do not recommend sharing your LUNATM 4 with anyone else.

4. CAN LUNATM 4 BE USED FOR REMOVING MAKEUP?****

– All make-up should be removed before doing the cleansing routine with any of our devices.

5. HOW HARD SHOULD I PRESS WHEN I MOVE MY LUNATM 4?****

– There is no need to use any pressure when using LUNATM 4. Gently cleanse your face using circular movements on the cheeks and forehead, gliding up and down the nose.

6. CAN I USE FOREO LUNATM 4 AROUND THE EYE AREA?****

– Yes, you can use your LUNATM 4 around the eye area. When doing so, please exercise particular care in the undereye regions and do not bring the device into contact with the eyelids or eyes themselves.

7. WHAT KIND OF FACIAL CLEANSER CAN I USE?****

– You can use the cleanser of your preference as long as it does not contain ingredients that can damage the silicone of your device. Please avoid using clay-based, silicone-based or grainy cleansers, exfoliators, or scrubs, as they may damage the device’s soft silicone touchpoints. For best results, we recommend using FOREO MicroFoam Cleanser.

8. CAN I USE LUNATM 4 IF I HAVE SKIN CONDITIONS SUCH AS ECZEMA OR IF I HAVE HAD A COSMETIC PROCEDURE SUCH AS BOTOX?****

– We suggest that anyone who suffers from a serious skin condition or has undergone a cosmetic procedure consults their physician or skincare professional before using the device.

9. CAN I USE MY LUNATM 4 DURING PREGNANCY?****

– Yes, LUNATM 4 is safe to use while pregnant or breastfeeding.

THE LUNATM 4 DEVICE
1. WHAT IS THE DIFFERENCE BETWEEN THE CLEANSING MODES?****

– Cleansing modes on LUNATM 4 allow you to adjust the cleanse to your skin’s more specific requirements season to season, day to day, or even skin area to skin area. Gentle cleansing offers a range of T-SonicTM pulsations from 1-5, Regular 6-10, and Deep Cleansing from 11-16.

2. WHAT IS THE DIFFERENCE BETWEEN THE MASSAGE MODES?****

– LUNATM 4 comes with 5 brand-new massage patterns for you to choose from — each with its own unique benefit.
– LYMPHATIC DRAINAGE MASSAGE Encourages the circulation of facial lymph. Ideal for fluid accumulations around the eyes and under the jawline.
– DEEP TISSUE MASSAGE Uses deep pressure at slower intervals to relieve facial muscle tension. Perfect for cheeks and above the jawline.
– TRIGGER POINT MASSAGE Uses alternating pressure levels, to successfully release tightness in muscle tissue. Good for the neck.
– SHIATSU MASSAGE Uses pulsing pressure to promote emotional & physical calm and reduce fatigue. Fantastic for forehead & temples.
– REFLEXOLOGY MASSAGE Uses gentle to firm pressure to relax or restore natural energy levels. Recommended for in between the eyebrows & in front of the ears.

3. WHAT IS THE DIFFERENCE BETWEEN MASSAGE MODES AND TREATMENTS?****

– Treatments available in the FOREO For You App are video-guided routines targeting specific parts of the face. Massage modes are manual massage routines that you can use on any part of your face, without the App.

4. HOW DO I ADJUST THE INTENSITY OF THE T-SONICTM PULSATIONS?****

– LUNATM 4 is designed with 16 different cleansing intensities for your selection, you need to connect your device to the FOREO app via Bluetooth to adjust and select your preferred user setting.

5. HOW DO I CHANGE THE MODES?****

– By pressing the power button your device will automatically activate the Regular cleansing mode. To change between Gentle and Deep cleansing mode, simply press the or buttons.
– While in Cleansing mode, quickly double press the power button to activate Firming Massage mode and easily change between your preferred massage modes also by pressing the or buttons.

6. WHAT ARE THE DIFFERENCES BETWEEN SENSITIVE, BALANCED, AND COMBINATION LUNATM 4?****

– LUNATM 4 offers 3 brushes specially designed for your skin;
– LUNATM 4 Sensitive skin features thin bristles for skin prone to inflammation, redness, itching, or dryness.
– LUNATM 4 Balanced skin has thicker on top for healthy skin with perfect oil and water balance, feeling neither too dry nor too oily.
– LUNATM 4 Combination skin features thicker bristles for skin that is dry in some areas and oily in others, such as the T-zone.

7. WHAT ARE THE DIFFERENCES BETWEEN LUNATM 4 AND LUNATM 3?****

– LUNATM 4 features softer silicone, and customizable cleansing and massage modes that can be accessed for offline use. In addition to the app-guided massage routines from LUNATM 3, and LUNATM 4 you can now choose from 5 different massage patterns. LUNATM 4 also features a travel-lock function, so you can take it on vacation without a second thought.

©2022 FOREO AB. ALL RIGHTS RESERVED. EU DISTR.
FOREO AB, KARLAVÄGEN 41, 114 31 STOCKHOLM, SWEDEN. US DISTR.
FOREO INC., 1525 E PAMA LANE, LAS VEGAS, NV 89119, USA.
AUS DISTR.: 6 PROHASKY STREET, PORT MELBOURNE, VIC, 3207 AUSTRALIA.
DESIGNED AND DEVELOPED BY FOREO SWEDEN.
MANUFACTURED FOR FOREO AB.
EN-P1-20220726
WWW.FOREO.COM

References

• Product Registration | FOREO
• FOREO Sweden l Pro-level Skincare and Oral Care

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