SHI AMA-2206 How to Communicate with Diplomacy Tact and Credibility Instructions
- June 13, 2024
- SHI
Table of Contents
SHI AMA-2206 How to Communicate with Diplomacy Tact and Credibility
About this course
How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training, and the know-how to apply proven techniques to all kinds of situations. This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings, and needs.
Audience profile
Business professionals who want the skills to communicate in a positive,
professional manner no matter what the situation
At course completion
After completing this course, students will be able to:
- Apply diplomacy and tact to be a credible and effective communicator
- Manage the impact your communications have on your image
- Define and leverage your communication style
- Develop and demonstrate better listening skills
- Understand the importance of perceptions
- Explore communication style differences and learn to flex your own style
- Recognize the impact of stress on communications and be able to adjust to it
- Know what makes effective, powerful communication and develop the skills to model it
Course Outline
Learning Objectives
- Apply Diplomacy and Tact to Be a Credible and Effective Communicator
- Define and Leverage Your Communication Style
- Utilize Effective Communication Skills
- Demonstrate Good Listening Skills
Communication: A Matter of Perception
- Define Diplomacy, Tact, and Credibility as It Apply to Communication
- Discuss How Perception and Image Can Impact Others’ Perceptions of You and Your Job Performance
- Explain the PIE Model and Its Relevance
Apply Diplomacy
- Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
- Apply Good Listening Skills to Build and Improve Your Image and Your Ability to Communicate with Diplomacy, Tact and Credibility
- Identify the Barriers and Obstacles to Effective Listening
Communicating with Tact
- Explain How Style Impacts the Image That Others Have of You
- Evaluate the Opportunities and Challenges of Your Style in Working with Others
- Flex Your Style to Communicate with More Diplomacy, Tact and Credibility
Demonstrating Credibility
- Define the Five Actions That Make for Credible Communication
- Identify and Remove the Roadblocks to Effective Communication
- Apply the Know-Believe-Feel-Do Model of Communicating
Putting It All Together
- Overcome Barriers That Hinder Effective Communication
- Apply Communication Skills of Diplomacy, Tact, and Credibility
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>