electriQ EPHAL2000W 2 KW Slim Wall Mountable Panel Heater with Smart App User Manual

: June 13, 2024
: ElectriQ

Table of Contents

SAFETY INSTRUCTIONS IMPORTANT
PRODUCT OVERVIEW
INSTALLATION
WALL MOUNTING
OPERATION
- CONNECTING THE APPLIANCE TO WIFI
MODES AVAILABLE FOR SETUP
REGISTER THE APP
AUTOMATION
CLEANING AND MAINTENANCE
TROUBLESHOOTING
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

USER MANUAL

2 KW SLIM WALL MOUNTABLE PANEL HEATER WITH SMART APP EPHAL2000W
Thank you for choosing electriQ
Please read the manual before using this heater and keep it safe for future reference.
Visit our page www.electriQ.co.uk for our entire product range
THIS PRODUCT IS ONLY SUITABLE FOR WELL INSULATED SPACES OR OCCASIONAL USE.

SAFETY INSTRUCTIONS IMPORTANT

Carefully read the instructions before operating the unit
This appliance is for indoor use only.
Rating: This unit must be only connected to a 220-240 V / 50 Hz earthed outlet.
Installation must be in accordance with the regulations of the country where the unit is used.
If you are in any doubt about the suitability of your electrical supply have it checked and, if necessary, modified by a qualified electrician.
This heater has been tested and is safe to use. However, as with any electrical appliance – use it with care.
Disconnect the power from the unit before dismantling, assembling or cleaning.
Avoid touching any moving parts within the appliance.
Never insert fingers, pencils or any other objects through the guard.
This appliance can be used by Children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be carried out by children.
Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate, or clean the appliance or perform user maintenance.
Children under 3 years should be kept away unless continuously supervised.
Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
Do not clean the unit by spraying it or immersing it in water.
Never connect the unit to an electrical outlet using an extension cord. If an outlet is not available, one should be installed by a qualified electrician.
Never operate this appliance if the unit, cord or plug is damaged. Ensure the power cord is not stretched, exposed to sharp object/edges, or routed under the unit.
Any service other than regular cleaning should be performed by an authorised service representative. Failure to comply could result in a voided warranty.
Never use the plug as a switch to start and turn off the heater. Use the provided power switch on the rear of the unit.
Do not use an external timer.
Do not cover the air inlet or outlet, or place items close to the unit which may restrict airflow, as this may present a fire risk.
The heater must not be located immediately below a socket outlet.
Always ensure the unit is secure before operation. Do not use on unstable or uneven surfaces and if wall-mounted, it must be securely attached to a suitable wall.
Do not move or tilt the unit.
Avoid keeping the unit in direct sunlight for a long period of time.
The heater is designed to be used at temperatures above -20°C. If it is exposed to temperatures below this, it must be allowed to warm above this level before operation.
Do not attempt to repair, disassemble or modify the appliance. This unit contains no user-serviceable parts.
Always unplug or disconnect the appliance from the mains power supply when not in use, or when moving or cleaning it. Do not pull the cord to unplug the heater.
Keep the heater clean. Do not allow any object to enter the ventilation or exhaust opening as this may cause electric shock, fire, or damage to the heater.
Do not use the appliance for anything other than its intended use. It is designed for domestic indoor use only.
There may be a trace of odour during the first few minutes of initial use, or after a period of storage. This is normal and will quickly disappear.
This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or any flammable liquids are used or stored.
Never locate this appliance where it may fall into a bathtub or otherwise become exposed to water.
This appliance is IP24 rated, and so can be used or installed within a bathroom as long as the appliance and its cables are not within Zones 0-2.
If used within a bathroom, the circuit must be protected by a suitable RCD to prevent electric shock.
Do not allow the appliance to be submerged or sprayed with water.
If the unit is wall-mounted, it must be installed in accordance with current regulations for the area of installation. If unsure, professional advice should be sought.
WARNING: To reduce the risk of fire or electrical shock, DO NOT use this appliance with any solid-state Speed Control Device or any variable speed controllers.

ENERGY SAVING AND UNIT SAFETY PROTECTION TIP

Do not cover or restrict the airflow. Do not use in a dusty environment.
For safety and maximum performance, when used as a portable unit the minimum distance from a wall or objects should be 50cm.

PRODUCT OVERVIEW

INSTALLATION

The heater can be fitted with the supplied legs to use as a portable unit or wall mounted. Do not use the unit without the legs unless it has been wall mounted.

FITTING THE LEGS Unscrew the two screws holding the wall mounting bracket to the back of the body, and keep in a safe place to allow the option of wall mounting in the future.

Attach the legs by securing them to the base of the heater using the screws provided.

WALL MOUNTING

Before drilling any holes, it is the installers responsibility to ensure that there are no pipes or cables which may be damaged during installation. The unit should not be plugged in until installation is complete.

Unscrew the two screws holding the wall mounting bracket to the back of the body.

Place the wall bracket in position on the wall, using a spirit level to ensure it is straight.
Mark the position of the mounting holes using a Pencil.
Drill the holes at the marked position using a suitable drill bit

Insert the wall plugs into the holes before fixing the bracket to the wall using the supplied screws.
Ensure that the bracket is secure.

Fit the heater into the wall bracket, ensuring it is correctly positioned and the screw holes line up.

Tighten the two screws on the top of the bracket, ensuring the unit is secure, before connecting the power.

OPERATION

NOTE: The touch screen buttons located on the product correspond to the remote-control functions

POWER| When the heater is plugged in, use the standby button to turn the appliance on. The display will show the current room temperature.
---|---
HEAT LEVEL| Press this button to switch between Lowand Highheat.
TEMPERATURE| Press the temperature button to select the desired room temperature between 5-40⁰C. After pressing the button, the first time, the unit will show the desired temperature to allow adjustment. After a few seconds of no input, it will return to showing the room temperature.

TIMER| The inbuilt timer will allow you to set the unit to turn on or turn off after a set period of time, please note only one timer can be used at any time. ON TIMER – The timer will turn on the unit automatically after the time set has elapsed.

1. While in standby, repeatedly press the timer button to set the duration

2. Once the set time has elapsed, the unit will turn on automatically.

3. Press the POWER button before the time has elapsed and the unit will turn on as normal and the timer will be cancelled

OFF TIMER – The timer will turn off the unit automatically after the time set has elapsed.

1. While the unit is operating, repeatedly press the timer button to set the duration

2.Once the set time has elapsed, the unit will turn off automatically.

3.Press the POWER button before the time has elapsed, the timer will be cancelled and the unit will turn off.

CONNECTING THE APPLIANCE TO WIFI

DOWNLOAD THE APP TO YOUR PHONE
Download the” TUYA SMART” app, from your chosen app store, using the QR codes below, or by searching for the app in your chosen store.

https://play.google.com/store/apps/details?id=com.tuya.smart&hl=en
https://itunes.apple.com/gb/app/tuyasmart-smart-life-smart- living/id1034649547?mt=8

MODES AVAILABLE FOR SETUP

The heater has two different setup modes, Quick Connection and AP (Access Point). The quick connection is a quick and simple way to set the unit up. The AP connection uses a direct local WiFi connection between your phone and the heater to upload the network details.
To turn the WiFi on press and hold the HEAT LEVEL button for 3-5 seconds until the heater bleeps. The WiFi symbol will flash quickly to indicate the unit is in quick connection mode Please ensure your device is in the correct WiFi connection mode for the connection type you are attempting, the flashing WiFi indicator on your heater will indicate this.

Connection Type	Frequency of Flashes
Quick Connection	Flashes twice per second
AP (Access Point)	Flashes once per second

CHANGING BETWEEN CONNECTION TYPES

To change the unit into AP mode, with the appliance in Quick Connection Mode, press and hold the HEAT LEVEL button for 3-5 seconds until the heater bleeps.
To change back to Quick connection mode, press and hold the HEAT LEVEL button for 3-5 seconds until the heater bleeps.

REGISTER THE APP

SETTING UP YOUR HOME WITHIN THE APP

TUYA is designed so it can work with a large number of compatible smart devices within your home. It can also be set up to work with multiple devices within different houses as such during the setup process, the app requires that different areas are created and named to allow easy management of all your devices. When new devices are added, they are assigned to one of the rooms you have created.

CREATING ROOMS

CONNECTING USING THE QUICK CONNECTION METHOD

Before initiating the connection, make sure the WiFi indicator is flashing twice per second. If not follow the instructions for changing the connection mode. Also ensure your phone is connected to the WiFi network. (We advise turning mobile data off during setup)

CONNECTING USING AP MODE (ALTERNATIVE METHOD)

Before initiating the connection, make sure the unit is in standby mode, with the WiFi Indicator flashing once per second. If not follow the instructions for changing the WiFi connection mode. Also ensure your phone is connected to the WiFi network. (We advise turning mobile data off during setup)

This will then transfer the settings to the heater.
Once the connection process has completed, go back to the network settings on your phone to ensure your phone has reconnected to your WiFi router.

CONTROLLING YOUR APPLIANCE THROUGH THE APP THE HOME SCREEN

Each device has its own entry on the home screen to allow the user to either quickly turn the unit on or off, or to enter the device screen to make other changes.

DEVICE SCREEN
The device screen is the main control screen for the heater, providing access to the controls to amend the functions and settings.

NOTE: Due to continuous development of the app, the layout and available features may be subject to change.

SMART SCENES
Smart Scenes is a powerful tool providing the option to customize the operation of the air heater based both on conditions within the room and outside influences. This gives the user the option of specifying much more intelligent actions. These are split into two categories Scene and Automation.

SCENE
Scene allows for a one touch button to be added to the Home Screen. The button can be used to change a number of settings in one go, and can change all the settings within the unit. A number of scenes can easily be setup, allowing the user to easily change between a number of preset configurations.
Below is an example of how to set up a scene:

Once all the functions required have been added, press the Save button in the top right corner to finalize and save your new Scene. It will then be saved to the home screen

AUTOMATION

Automation allows an automatic action to be set up for the device. This can be triggered by the Time, and a range of other influences, depending what other TUYA enabled devices you have on the network.

PROFILE TAB
The profile tab gives you the option to edit both your detail, and use the added features of the unit.
HOME MANAGEMENT
Home Management proves options for managing your TUYA account, giving options such as adding a home, adding and removing rooms, and sharing devices with family.
MESSAGE CENTRE
View notifications from devices, if alarms are set up (dependent on device)
HELP CENTRE
Provides assistance using the features provided within the app
MORE SERVICES
This allows the unit to be integrated with your favorite home automation hardware such as Google Home and the Amazon Echo.

CONNECTION TROUBLESHOOTING

Check whether the device is powered on and is in the correct WiFi connection mode, if not please refer to the CHANGING BETWEEN CONNECTION MODES section.
Ensure the WiFi password has been entered into the app correctly (Case sensitive)
Check that the phone is connected to the WiFi you are connecting the device to.
Ensure the network you are connecting it to is 2.4Ghz (5Ghz WiFi networks are not supported), and that there is a strong WiFi signal to the item.
If your router is dual band, ensure that the 2.4ghz network has a different network name (SSID). Further advice on changing router settings will be available from your Internet service provider / Router manufacturer.
Check the settings on the router. Encryption should be WPA2-PSK and authorisation type should be set to AES
Try using the alternative connection method. i.e. If connection is failing when attempting to connect through CF mode, try AP mode.

CLEANING AND MAINTENANCE

ATTENTION: Please shut off the unit and unplug from the mains before cleaning or performing any maintenance.

CLEANING THE SURFACE

Clean the heater with a duster or a soft wet cloth. Do not use chemical solvents (such as benzene, alcohol or gasoline) as they may cause irreversible damage. Make sure no water enters the control panel or gaps in the casing.
Do not run the unit until completely dry.
Place the heater in its original box or cover to protect it from dust when not in use.
Store it in a cool dry place.

TROUBLESHOOTING

Do not repair or disassemble the unit by yourself, unauthorized repair attempts will invalidate the warranty and may cause bodily harm.

Issue	Possible Reason	Solution
No power	1. Power cord is unconnected2. There is no power from socket

3. The power switch on the rear of the unit is turned off.

| 1. Connect the power cord2. Check socket is turned on

3. Ensure the power switch on the rear of the unit is in the on position

Odour emission from unit| 1. New unit. When the unit is used for the first time the fan motor may produce and odour which will dissipate within a week of use| 1. No action required
Strong vibrations and noise| 1. Unit is not placed on a flat surface2. Unit may be damaged| 1. Place on a flat surface. May put an anti-vibration mat underneath2. If the heater is damaged discontinue use and contact the service centre.

If the above solutions do not resolve the problem please contact the service centre.

TECHNICAL DATA

Model no.	EPHAL2000W
Voltage	220V-240V 2.0kW
Frequency	50 / 60 Hz
Max power	1000W/1800-2000W
IP Rating	IP24
Product Dimensions	920X240X430MM

electriQ UK SUPPORT

www.electriQ.co.uk/support

Please, for your own convenience, make these simple checks before calling the service line.
If the unit still fails to operate call: 0330 390 3061 or complete the online form

Is the unit plugged into the mains?
Is the fuse OK?
Switch the unit off and wait three minutes to see if the issue is resolved. Restart the unit.

Office hours: 9AM – 5PM Monday to Friday
www.electriQ.co.uk
Unit J6, Lowfields Business Park
Lowfields Way, Elland
West Yorkshire, HX5 9DA

DECLARATION OF CONFORMITY

Hereby, electriQ declares that this heater follows Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:
https://www.electriQ.co.uk/content/declaration-of-conformity
Disposal: Do not dispose this product as unsorted municipal waste. Collection of such waste must be handled separately as special treatment is necessary.

Recycling facilities are now available for all customers at which you can deposit your old electrical products. Customers will be able to take any old electrical equipment to participating civic amenity sites run by their local councils. Please remember that this equipment will be further handled during the recycling process, so please be considerate when depositing your equipment. Please contact the local council for details of your local household waste recycling centres.