dahua Face Recognition Access Controller User Guide

dahua Face Recognition Access Controller

Product Information

Product Usage Instructions

Safety Instructions
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Indicates a high potential hazard which, if not avoided, will
result in death or serious injury.|
Indicates a medium or low potential hazard which, if not
avoided, could result in slight or moderate injury.|
Indicates a potential risk which, if not avoided, could result
in property damage, data loss, reductions in performance, or
unpredictable results.|
Provides methods to help you solve a problem or save time.|
Provides additional information as a supplement to the
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Privacy Protection Notice
As the device user or data controller, you might collect the personal data of others such as their face, fingerprints, and license plate number. You need to be in compliance with your local privacy protection laws and regulations to protect the legitimate rights and interests of other people by implementing measures which include but are not limited to:

• Providing clear and visible identification to inform people of the existence of the surveillance area
• Providing required contact information

Important Safeguards and Warnings
This section covers the proper handling of the Access Controller, hazard prevention, and prevention of property damage. Please read carefully before using the Access Controller and comply with the guidelines when using it.

Transportation Requirement
Transport, use, and store the Access Controller under allowed humidity and temperature conditions.

Storage Requirement
Store the Access Controller under allowed humidity and temperature conditions.

Installation Requirements

• Do not connect the power adapter to the Access Controller while the adapter is powered on.
• Strictly comply with the local electric safety code and standards.
• Make sure the ambient voltage is stable and meets the power supply requirements of the Access Controller.
• Do not connect the Access Controller to two or more kinds of power supplies to avoid damage to the Access Controller.
• Improper use of the battery might result in a fire or explosion.

Foreword

General
This manual introduces the installation and operations of the Face Recognition Access Controller (hereinafter referred to as the “Access Controller”). Read carefully before using the device, and keep the manual safe for future reference.

Safety Instructions
The following signal words might appear in the manual.

Privacy Protection Notice
As the device user or data controller, you might collect the personal data of others such as their face, fingerprints, and license plate number. You need to be in compliance with your local privacy protection laws and regulations to protect the legitimate rights and interests of other people by implementing measures which include but are not limited: Providing clear and visible identification to inform people of the existence of the surveillance area and provide required contact information.

About the Manual

• The manual is for reference only. Slight differences might be found between the manual and the product.
• We are not liable for losses incurred due to operating the product in ways that are not in compliance with the manual.
• The manual will be updated according to the latest laws and regulations of related jurisdictions. For detailed information, see the paper user’s manual, use our CD-ROM, scan the QR code or visit our official website. The manual is for reference only. Slight differences might be found between the electronic version and the paper version.
• All designs and software are subject to change without prior written notice. Product updates might result in some differences appearing between the actual product and the manual. Please contact customer service for the latest program and supplementary documentation.
• There might be errors in the print or deviations in the description of the functions, operations and technical data. If there is any doubt or dispute, we reserve the right of final explanation.
• Upgrade the reader software or try other mainstream reader software if the manual (in PDF format) cannot be opened.
• All trademarks, registered trademarks and company names in the manual are properties of their respective owners.
• Please visit our website, contact the supplier or customer service if any problems occur while using the device.
• If there is any uncertainty or controversy, we reserve the right of final explanation.

Important Safeguards and Warnings

This section introduces content covering the proper handling of the Access Controller, hazard prevention, and prevention of property damage. Read carefully before using the Access Controller, and comply with the guidelines when using it.

Transportation Requirement
Transport, use and store the Access Controller under allowed humidity and temperature conditions.

Storage Requirement
Store the Access Controller under allowed humidity and temperature conditions.

Installation Requirements

• Do not connect the power adapter to the Access Controller while the adapter is powered on.
• Strictly comply with the local electric safety code and standards. Make sure the ambient voltage is stable and meets the power supply requirements of the Access Controller.
• Do not connect the Access Controller to two or more kinds of power supplies, to avoid damage to the Access Controller.
• Improper use of the battery might result in a fire or explosion.
• Personnel working at heights must take all necessary measures to ensure personal safety including wearing a helmet and safety belts.
• Do not place the Access Controller in a place exposed to sunlight or near heat sources.
• Keep the Access Controller away from dampness, dust, and soot.
• Install the Access Controller on a stable surface to prevent it from falling.
• Install the Access Controller in a well-ventilated place, and do not block its ventilation.
• Use an adapter or cabinet power supply provided by the manufacturer.
• Use the power cords that are recommended for the region and conform to the rated power specifications.
• The power supply must conform to the requirements of ES1 in IEC 62368-1 standard and be no higher than PS2. Please note that the power supply requirements are subject to the Access Controller label.
• The Access Controller is a class I electrical appliance. Make sure that the power supply of the Access Controller is connected to a power socket with protective earthing.

Operation Requirements

• Check whether the power supply is correct before use.
• Do not unplug the power cord on the side of the Access Controller while the adapter is powered on.
• Operate the Access Controller within the rated range of power input and output.
• Use the Access Controller under allowed humidity and temperature conditions.
• Do not drop or splash liquid onto the Access Controller, and make sure that there is no object filled with liquid on the Access Controller to prevent liquid from flowing into it.
• Do not disassemble the Access Controller without professional instruction.

Structure

The front appearance might differ depending on different models of the Access Controller. Here we take the fingerprint model as an example.

Connection and Installation

Installation Requirements

• The installation height is 1.4 m (from the lens to the ground).
• The light at the 0.5 meters away from the Access Controller should be no less than 100 lux.
• We recommend you install the indoors, at least 3 meters away from windows and doors, and 2 meters away from the light source.
• Avoid backlight, direct sunlight, close light, and oblique light.
• **Installation Height

**

• **Ambient Illumination Requirements

**

• **Recommended Installation Location

**

• **Installation Location Not Recommended

**

Wiring

• If you want to connect an external security module, select Connection > Serial Port > RS-485 Settings > Security Module. The security module needs to be purchased separately by customers.
• When the security module is turned on, the exit button and the lock control will not be effective.

Installation Process

All the Access Controller has the same installation method. This section takes fingerprint model of Access Controller as an example.

1. Wall mount

   • Step 1 According the position of the holes in the installation bracket, drill 3 holes in the wall. Put expansion bolts in the holes.
   • Step 2 Use the 3 screws to fix the installation bracket to the wall.
   • Step 3 Wire the Access Controller.
   • Step 4 Fix the Access Controller on the bracket.
   • Step 5 Screw in 1 screw securely at the bottom of the Access Controller

2. 86 Box Mount

   • Step 1 Put an 86 box in the wall at an appropriate height.
   • Step 2 Fasten the installation bracket to the 86 box with 2 screws.
   • Step 3 Wire the Access Controller.
   • Step 4 Fix the Access Controller on the bracket.
   • Step 5 Screw in 1 screw securely at the bottom of the Access Controller

 Local Configurations

Local operations might differ depending on different models.

Initialization
For the first-time use or after you restored factory defaults, you need to select a language, and then set a password and email address for the admin account. After that, you can use the admin account to log in to the main menu screen of the Access Controller and its webpage.

• If you forget the administrator password, send a reset request to your linked e-mail address.
• The password must consist of 8 to 32 non-blank characters and contain at least two types of the following characters: upper case, lower case, numbers, and special characters (excluding ‘ ” ; : &). Set a high-security password by following the password strength prompt.

Adding New Users
Add new users by entering user information such as name, card number, face, and fingerprint, and then set user permissions.

• Step 1 On the Main Menu screen, select UserNew > User.
• Step 2 Configure user parameters.

combinations, and the maximum length of the user ID is 32 characters. Each ID is unique.
Name| Enter the username and the maximum length is 32 characters, including numbers, symbols, and letters.
Parameter| Description
FP| Each user can register up to 3 fingerprints. Follow the on-screen prompts to register fingerprints. You can set the registered fingerprint as the duress fingerprint, and an alarm will be triggered if the door is unlocked by the duress fingerprint.

●    We do not recommend you set the first fingerprint as the duress fingerprint.

●    Fingerprint function is only available for the fingerprint model of the Access Controller.

Face| Make sure that your face is centered on the image capturing frame, and the face image will be captured automatically. You can register again if you find the captured face image is not satisfying.
Card| A user can register up to five cards. Enter your card number or swipe your card, and then the card information will be read by the Access Controller.

You can set the registered card as the duress card, and then an alarm will be triggered when a duress card is used to unlock the door.

Only card swiping model supports this function.

PWD| Enter the user password to unlock the door. The maximum length of the password is 8 digits.
User Level| Set user permissions for new users.

●    General : Users only have door access permission.

●    Admin : Administrators can unlock the door and configure the Access Terminal.

Period| Users are allowed to enter a controlled area within the defined period. The default value is 255, which means no period is configured.
Holiday Plan| Users are allowed to enter a controlled area within the scheduled holidays. The default value is 255, which means no holiday plan is configured.
Valid Date| Define a period during which the user is granted with access to a secured area.
Parameter| Description
User Type| ●    General : General users can unlock the door normally.

●    Blocklist : When users in the blocklist unlock the door, service personnel receive a notification.

●    Guest : Guests can unlock the door within a defined period or for a certain number of times. After the defined period expires or the unlocking times runs out, they cannot unlock the door.

●    Patrol : Paroling users can have their attendance tracked, but they have no unlocking permissions.

●    VIP : When VIP unlock the door, service personnel will receive a notification.

●    Others : When they unlock the door, the door will stay unlocked for 5 more seconds.

●    Custom User 1/2 : Same as General.

• Step 3 Tap ✓.

Logging in to the Webpage

On the webpage, you can also configure and update the Access Controller.

Prerequisites

• Make sure that the computer used to log in to the webpage is on the same LAN as the Access Controller.
• Webpage configurations differ depending on models of the Access Controller. Only certain models of Access Controller support network connection.

Procedure

• Step 1 Open a web browser, go to the IP address of the Access Controller.
  You can use IE11, Firefox or Chrome.

• Step 2 Enter the user name and password.

  • The default username of administrator is admin, and the password is the one you set during initialization. We recommend you change the administrator password regularly to increase account security.
  • If you forget the admin password, you can click Forget password? to reset password.

• Step 3 Click Login.

Appendix 1 Important Points of Fingerprint Registration Instructions

When you register the fingerprint, pay attention to the following points:

• Make sure that your fingers and the scanner surface are clean and dry.
• Press your finger on the center of the fingerprint scanner.
• Do not put the fingerprint sensor in a place with intense light, high temperature, and high humidity.
• If your fingerprints are unclear, use other unlocking methods.

Fingers Recommended
Forefingers, middle fingers, and ring fingers are recommended. Thumbs and little fingers cannot be put at the recording center easily.

How to Press Your Fingerprint on the Scanner

Appendix 2 Important Points of Face Registration

Before Registration

• Glasses, hats, and beards might influence face recognition performance.
• Do not cover your eyebrows when wearing hats.
• Do not change your beard style greatly if you use the Time & Attendance; otherwise face recognition might fail.
• Keep your face clean.
• Keep the Time & Attendance at least 2 meters away from light source and at least 3 meters away from windows or doors; otherwise backlight and direct sunlight might influence face recognition performance of the Time & Attendance.

During Registration

• You can register faces through the device or through the platform. For registration through the platform, see the platform user manual.
• Make your head center on the photo capture frame. The face image will be captured automatically.

  * Do not shake your head or body, otherwise the registration might fail.  

Avoid two faces appear in the capture frame at the same time.

Face Position
If your face is not at the appropriate position, face recognition accuracy might be affected.

Requirements of Faces

• Make sure that the face is clean and forehead is not covered by hair.
• Do not wear glasses, hats, heavy beards, or other face ornaments that influence face image recording.
• With eyes open, without facial expressions, and make your face toward the center of camera.
• When recording your face or during face recognition, do not keep your face too close to or too far from the camera.

  * When importing face images through the management platform, make sure that image resolution is within the range 150 × 300 pixels–600 × 1200 pixels; image pixels are more than 500 × 500 pixels; image size is less than 100 KB, and image name and person ID are the same.
  * Make sure that the face takes up more than 1/3 but no more than 2/3 of the whole image area, and the aspect ratio does not exceed 1:2.

Appendix 3 Important Points of QR Code Scanning

Place the QR code at a distance of 30 cm-50 cm away from the lens of the Access Controller or the lens of the QR code extension module. It supports QR code that is larger than 30 cm×30 cm and less than 100 bytes in size.
QR code detection distance differs depending on the bytes and size of QR code.

Appendix 4 Cybersecurity Recommendations

Mandatory actions to be taken for basic equipment network security:

1. Use Strong Passwords
   Please refer to the following suggestions to set passwords:

   • The length should not be less than 8 characters.
   • Include at least two types of characters; character types include upper and lower case letters, numbers and symbols.
   • Do not contain the account name or the account name in reverse order.
   • Do not use continuous characters, such as 123, abc, etc.
   • Do not use overlapped characters, such as 111, aaa, etc.

2. Update Firmware and Client Software in Time

   • According to the standard procedure in Tech-industry, we recommend to keep your equipment (such as NVR, DVR, IP camera, etc.) firmware up-to-date to ensure the system is equipped with the latest security patches and fixes. When the equipment is connected to the public network, it is recommended to enable the “auto-check for updates” function to obtain timely information of firmware updates released by the manufacturer.
   • We suggest that you download and use the latest version of client software.

“Nice to have” recommendations to improve your equipment network security:

1. Physical Protection
   We suggest that you perform physical protection to equipment, especially storage devices. For example, place the equipment in a special computer room and cabinet, and implement welldone access control permission and key management to prevent unauthorized personnel from carrying out physical contacts such as damaging hardware, unauthorized connection of removable equipment (such as USB flash disk, serial port), etc.

2. Change Passwords Regularly
   We suggest that you change passwords regularly to reduce the risk of being guessed or cracked.

3. Set and Update Passwords Reset Information Timely
   The device supports password reset function. Please set up related information for password reset in time, including the end user’s mailbox and password protection questions. If the information changes, please modify it in time. When setting password protection questions, it is suggested not to use those that can be easily guessed.

4. Enable Account Lock
   The account lock feature is enabled by default, and we recommend you to keep it on to guarantee the account security. If an attacker attempts to log in with the wrong password several times, the corresponding account and the source IP address will be locked.

5. Change Default HTTP and Other Service Ports
   We suggest you to change default HTTP and other service ports into any set of numbers between 1024–65535, reducing the risk of outsiders being able to guess which ports you are using.

6. Enable HTTPS
   We suggest you to enable HTTPS, so that you visit Web service through a secure communication channel.

7. MAC Address Binding
   We recommend you to bind the IP and MAC address of the gateway to the equipment, thus reducing the risk of ARP spoofing.

8. Assign Accounts and Privileges Reasonably
   According to business and management requirements, reasonably add users and assign a minimum set of permissions to them.

9. Disable Unnecessary Services and Choose Secure Modes

   • If not needed, it is recommended to turn off some services such as SNMP, SMTP, UPnP, etc., to reduce risks.
   • If necessary, it is highly recommended that you use safe modes, including but not limited to the following services:
   • SNMP: Choose SNMP v3, and set up strong encryption passwords and authentication passwords.
   • SMTP: Choose TLS to access mailbox server.
   • FTP: Choose SFTP, and set up strong passwords.
   • AP hotspot: Choose WPA2-PSK encryption mode, and set up strong passwords.

10. Audio and Video Encrypted Transmission
    If your audio and video data contents are very important or sensitive, we recommend that you use encrypted transmission function, to reduce the risk of audio and video data being stolen during transmission.
    Reminder: encrypted transmission will cause some loss in transmission efficiency.

11. Secure Auditing

    • Check online users: we suggest that you check online users regularly to see if the device is logged in without authorization.
    • Check equipment log: By viewing the logs, you can know the IP addresses that were used to log in to your devices and their key operations.

12. Network Log
    Due to the limited storage capacity of the equipment, the stored log is limited. If you need to save the log for a long time, it is recommended that you enable the network log function to ensure that the critical logs are synchronized to the network log server for tracing.

13. Construct a Safe Network Environment
    In order to better ensure the safety of equipment and reduce potential cyber risks, we recommend:

    • Disable the port mapping function of the router to avoid direct access to the intranet devices from external network.
    • The network should be partitioned and isolated according to the actual network needs. If there are no communication requirements between two sub networks, it is suggested to use VLAN, network GAP and other technologies to partition the network, so as to achieve the network isolation effect.
    • Establish the 802.1x access authentication system to reduce the risk of unauthorized access to private networks.
    • Enable IP/MAC address filtering function to limit the range of hosts allowed to access the device.

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