Ooma Telo 4G Adapter User Guide

: June 13, 2024
: Ooma

Table of Contents

Ooma Telo 4G Adapter
Product Information
Installation Instructions
Status Lights
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Ooma Telo 4G Adapter

Ooma-Telo-4G-Adapter-PRODUCT

Product Information

The Connect 4G is a device that enhances the cellular reception for the Ooma Telo or Phone Genie Base Station. It is designed to improve signal strength and provide a more reliable connection.

Installation Instructions

Plug the Connect 4G into the Base Station: Use the provided USB cable to connect the Connect 4G to the USB port on the back of the Ooma Telo or Phone Genie Base Station. If the provided cable is not long enough, you can use any USB cable up to 15 feet long.
Restart the Base Station: Unplug the power cable from the Base Station and then plug it back in to restart it.

Status Lights

Blinking Blue, Green, and Red LED: During its first boot cycle, the LED cycles through different colors.
Solid Yellow (simultaneous red and green): The device is booting up after its first boot cycle.
Blinking Green: The adapter is powered on but searching for a signal.
Solid Blue: The adapter is connected with excellent signal strength.
Solid Green: The adapter is connected with good signal strength.
Blinking Red: The adapter is missing its SIM card.

4G Placement Advisory
To ensure the best 4G signal, follow these guidelines:

Place the adapter in an area of your house with good cellular reception, such as a room with a window.
You can use suction cups to mount the adapter directly against a window.
Avoid placing the adapter in a corner, against a wall, or within five feet of a large metal object like a water heater or refrigerator.
To get more precise signal strength information, download the Ooma Setup app on your iPhone or Android smartphone.

Need Assistance?
If you need further assistance, you can refer to the following resources:

Online knowledgebase: www.ooma.com/support
User manuals: www.ooma.com/userguide
Community forum: forums.ooma.com
Live customer care: 1-888-711-6662

Installation Instructions

Plug the Connect 4G into the Base Station
Use the provided USB cable to plug the Connect 4G into the USB port on the back of the Ooma Telo or Phone Genie Base Station. If the provided cable is not long enough, you can use any USB cable up to 15′ long.

Ooma-Telo-4G-Adapter-FIG-2

Restart the Base Station
Unplug the power cable from the Base Station, then plug it back in again to restart it.

Status Lights

Blinking Blue, Green, and Red LED cycles through LED colors during its first boot cycle.
Solid Yellow (simultaneous red and green) Device is booting up after its first boot cycle.
Blinking Green Adapter is powered on but searching for signal.
Solid Blue Adapter is connected with excellent signal strength.
Solid Green Adapter is connected with good signal strength.
Blinking Red Adapter is missing its SIM.

4G Placement Advisory

For the best 4G signal, place the adapter in an area of your house with good cellular reception such as in a room with a window. Suction cups may be used to mount the adapter directly against a window. The adapter should not be placed in a corner, against a wall, or within five feet of a large metal object like a water heater or refrigerator. To get more precise signal strength information, download the Ooma Setup app on your iPhone or Android smartphone.

Need Assistance?

Check out these resources for troubleshooting guides or additional help: