Staub AC-AEX-DEARC-KIT Avpro Earc Extender Kit User Manual

Staub AC-AEX-DEARC-KIT Avpro Earc Extender Kit

Product Information

• Product Name: AC-AEX-DEARC-KIT
• User Manual: Audio Extender Kit for ARC & eARC

Important Safety Instructions:

1. Before installing, configuring, and operating this device and other vendor equipment, AVPro Edge strongly recommends that each dealer, integrator, installer, and all other necessary personnel access and read all the required technical documentation, which can be located by visiting AVProEdge.com.
2. Read and understand all safety instructions, cautions, and warnings in this document and the labels on the equipment.

Safety Classifications in this Document:

• Note: Provides special information for installing, configuring, and operating this device, or this device with associated equipment.
• Tip: Provides suggestions and considerations for installing, configuring, and operating this device.
• Important: Provides special information that is critical for installing, configuring, and operating this device, or this device with associated equipment.
• Caution: Provides special information to avoid situations that may result in damage to the device or associated equipment.
• Warning: Provides special information to avoid situations where improper installation may endanger the installer, end user, or those unaware.

Electrical Shock Prevention:

• Electric Shock: Provides special information critical for installing, configuring, and operating this device or associated equipment safely.
• Electrical Disconnect: Provides special information to prevent situations that may result in damage to the device, associated equipment, or pose a personnel hazard.

Weight Injury Prevention:

• Weight Injury: Safe installation for some devices may require two-person handling. Attempts otherwise may result in injury.

Safety Statements:

1. Read and keep these instructions.
2. Heed and follow all warnings.
3. Clean devices and equipment only with a dry cloth.
4. Devices not designed for exposure to moisture should NEVER be installed in prone locations.
5. Do not block any ventilation openings or install them in a manner cautioned against.
6. This device or accessories should never be exposed to open flames or excessive heat.
7. Only use attachments and accessories specified by AVPro Edge.
8. Install by these instructions provided by AVPro Edge.
9. Do not install near a potential source of inordinate heat that may cause this device to operate outside its normal thermal capacity.
10. Do not defeat the safety purpose of the polarized/grounding-type plug. A polarized plug has two blades, one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade, or third prong, is providedfor your safety.
11. Position all device power cords in such a manner that preventthe potential for any sharp radius bends, particularly where theyexit the device or at the mains power connection.
12. Provide proper protection and isolation from dangerous surge conditions and disconnect devices from power if they are unused for a long period.
13. To reduce the risk of electrical shock, never contact the device or power cord with damp hands.

Important Safety Instructions

Before installing, configuring, and operating this device and other vendor equipment, AVPro Edge strongly recommends that each dealer, integrator, installer, and all other necessary personnel access and read all the required technical documentation, which can be located by visiting AVProEdge.com. Read and understand all safety instructions, cautions, and warnings in this document and the labels on the equipment

Safety Classifications in this Document

• Note: Provides special information for installing, configuring, and operating this device, or this device with associated equipment.
• Tip: Provides suggestions and considerations for installing, configuring, and operating this device.
• Important: Provides special information that is critical for installing, configuring, and operating this device, or this device with associated equipment.
• Caution: Provides special information to avoid situations that may result in damage to the device or associated equipment.
• Warning: Provides special information to avoid situations where improper installation may endanger the installer, end user, or those unaware.
• Electrical Shock Prevention
• Electric Shock: Provides special information critical for installing, configuring, and operating this device or associated equipment safely
• Electrical Disconnect: Provides special information to prevent situations that may result in damage to the device, associated equipment, or pose a personnel hazard.
• Weight Injury Prevention
• Weight Injury: Safe installation for some devices may require two-person handling.
  • Attempts otherwise may result in injury.

Safety Statements

Follow all of the safety instructions listed below and apply them accordingly. Additional safety information will be included where applicable.

1. Read and keep these instructions.
2. Heed and follow all warnings.
3. Clean devices and equipment only with a dry cloth.
4. Devices not designed for exposure to moisture should NEVER be installed in prone locations.
5. Do not block any ventilation openings or install them in a manner cautioned against.
6. This device or accessories should never be exposed to open flames or excessive heat.
7. Only use attachments and accessories specified by AVPro Edge.
8. Install by these instructions provided by AVPro Edge.
9. Do not install near a potential source of inordinate heat that may cause this device to operate outside its normal thermal capacity.
10. Do not defeat the safety purpose of the polarized/grounding-type plug. A polarized plug has two blades, one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade, or third prong, is provided for your safety.
11. Position all device power cords in such a manner that prevent the potential for any sharp radius bends, particularly where they exit the device or at the mains power connection.
12. Provide proper protection and isolation from dangerous surge conditions and disconnect devices from power if they are unused for a long period.
13. To reduce the risk of electrical shock, never contact the device or power cord with damp hands.
14. Safe installation for some devices may require two-person handling. Attempts otherwise may result in injury.
15. There are NO internal user-serviceable parts. Should this device function erratically or not appear to be operating correctly, please contact AVPro Edge Technical Support. If the power cord/power supply has been compromised, do not attempt or continue operating.

Introduction

The AC-AEX-DEARC-KIT is comprised of the AC-AEX-DEARC-T Transmitter and AC- AEX-DEARC-R Receiver units. Featuring AP-LINK, AVPro Edge’s proprietary High Bitrate protocol, which combines the transmission of up to 32 uncompressed audio channels with bi-directional control communication. Allowing the AC-AEX- DEARC-KIT to extend HDMI eARC, Digital, or Analog audio signals paired with CEC, RS232, or IR control over 100 meters using a single UTP Category cable.

The diagram below shows the eARC application of the AC-AEXDEARC-KIT. Features

• Inputs assignable for HDMI eARC/ARC, or External SPDIF, L/R Analog Stereo.
  NOTE: This kit does not downmix multichannel audio. L/R channels are output by the ACAEX- DEARC-R receiver per their input status. Stereo may be selectable in the Audio menu of many displays for dialogue output.

• Provides transfer of multichannel audio codecs or PCM format audio from a display to an AVR or central system distribution location at distances up to 100m/328ft over Category cable (Cat 6A recommended).

• Supports high-bitrate audio formats including Dolby Digital, Dolby Digital Plus, Dolby TrueHD, Dolby Atmos, DTS 5.1, DTS-HD Master Audio, and DTS:X

• Supports ARC and eARC over HDMI

• Bidirectional CEC, IR, and RS-232 Control Signal Transport

• Audio-only HDMI output on AC-AEX-DEARC-T transmitter for local room use

• PoC bidirectional-capable, or powered via a 12VDC adapter

• LED Power, ARC, and eARC status indicator lights

Product Overview

Box Contents

• (1x) AC-AEX-DEARC-T (Transmitter)
• (1x) AC-AEX-DEARC-R (Receiver)
• (1x) 12V-2.0A Power Supply
• (2x) 3-Pin Terminal Block Connector for RS-232 Ports
• (2x) Mini-TOSLINK connectors
• (1x) 3.5mm Mono IR Emitter
• (1x) 3.5mm Stereo IR Eye
• (4x) Mounting Brackets
• (8x) Mounting Screws

Technical Specifications

Video

• Video Transport Not Supported

• Audio

• Audio Formats Supported (HDMI eARC): PCM 2.0 Ch, LPCM 5.1 & 7.1, Dolby Digital, Dolby Digital Plus, Dolby TrueHD, Dolby Atmos, DTS Digital, DTS Hi-Res, DTS-HD Master Audio, DTS:X

• Audio Formats Supported (SPDIF/ARC): PCM 2.0 Ch, Dolby Digital, DTS 5.1

• Audio Formats Supported (Analog): PCM 2.0 (3.4Vpp)

• Distance

• Category Cabling: 100 meters (328ft) Category 6A

• Ports

• HDMI (Audio-only Output): Type A

• SPDIF: Mini-TOS

• Analog: Stereo 3.5 mm

• AP-Link: RJ45 with PoC (connect the power supply to the preferred device to power both devices simultaneously)

• IR Send (Tx and Rx): 3.5mm mono jack

• IR Receive (Tx and Rx): 3.5mm stereo jack

• RS-232 (Tx and Rx): 3-Pin Terminal Block Connector

• RS-232 (Tx and Rx): 3-Pin Terminal Block Connector

• Environmental

• Operating Temperature: 23°F (-5°C) to 125°F (51°C)

• Storage Temperature: -4°F (-20°C) to 140°F (60°C)

• Humidity Range: 5% to 90% RH (no condensation)

• Power

• Power Consumption (total): 24 Watts maximum

• Power Supply – Matrix: Input: AC 100-240V ~ 50/60Hz Output: DC 12V, 2.0A

• Dimensions

• Height x Width x Depth (Single Unit)
  Millimeters: 15 x 140 x 80 Inches: 0.6 x 5.5 x 3.1

• Height x Width x Depth (Packaged Kit)
  Millimeters: 86.4 x 196.8 x 140 Inches: 3.4 x 7.75 x 5.5

• Weight: (Single Unit) 0.5 lbs (0.23 kg)

Weight
(Packaged Kit – Shippable Weight): 2 lbs

• Specifications are subject to change without notice. Mass and dimensions are approximate

Transmitter Front and Rear Panel Overview
AC-AEX-D EARC-T (Transmitter) – Front Panel

AC-AEX-DEARC-T (Transmitter) – Rear Panel

1. POWER STATUS MONITOR

   • Red LED status indicator light
     Illuminates when power is present (PoC or 12V/2A)

2. ARC STATUS MONITOR

   • Blue LED status indicator light
     Indicates ARC audio is selected (Analog, SPDIF, ARC)

3. eARC STATUS MONITOR

   • Blue LED status indicator light
   • Indicates eARC audio is selected

4. USB ISP

   • USB Type-C female connector port
   • Proprietary servicing port for AVPro Edge Technical Support use

5. HDMI OUT

   • HDMI 2.1 Audio-only loop out for local connectivity
   • Audio loop out from the eARC HDMI 2.1 input from the TV

6. eARC IN

   • HDMI 2.1 Audio-only input
   • eARC/ARC Audio from Television eARC/ARC HDMI port

7. AP-LINK (AUDIO PROPRIETARY LINK)

   • 8-pin, RJ-45 female connection port
   • Transmission output for proprietary AP-LINK audio and control signals
   • Connects to AC-AEX-DEARC-R using CAT 5e or better

8. L/R+ TOSLINK AUDIO IN

   • Combination 3.5mm TRS and Mini-TOSLINK audio input port
   • Accepts Stereo Analog L/R or Digital SPDIF audio signals

9. R IN & OUT

   • 3.5mm TRS connector port (IR In)
   • 3.5mm TS connector port (IR Out)
   • IR IN accepts IR signals from IR Eye or Control System, dipswitch selectable
   • IR OUT outputs IR Signals from AC-AEX-DEARC-R IR Input

10. RS-232

    • 3-pin terminal block connector port
    • Control port for serial RS-232 connection

11. 12V POWER

    • 12V 2A screw-type captive locking barrel power port
    • Connects to 12VDC 2A power supply

Receiver Front and Rear Panel Overview

AC-AEX-DEARC-R (Receiver) – Front Panel

AC-AEX-DEARC-R (Receiver) – Rear Panel

1. POWER STATUS MONITOR

   • Red LED status indicator light
   • Illuminates when power is present (PoC or 12V/2A)

2. 2 ARC STATUS MONITOR

   • Blue LED status indicator light
   • Indicates ARC Audio sink is connected

3. 3 eARC STATUS MONITOR

   • Blue LED status indicator light
   • Indicates eARC Audio sink is connected

4. 4 USB ISP

   • USB Type-C female connector port
   • Proprietary servicing port for AVPro Edge Technical Support use

5. 5 eARC OUT / HDMI OUT

   • HDMI 2.1 Audio-only output
   • • Audio from AC-AEX-DEARC-T

6. 6 AP-LINK (AUDIO PROPRIETARY LINK)

   • 8-pin, RJ-45 female connection port
   • Transmission input for proprietary AP-LINK audio and control signals
   • Connects to AC-AEX-DEARC-T using CAT5e (or Better)

7. 7 L/R+ TOSLINK
   AUDIO OUT

   • Combination 3.5mm TRS and Mini-TOSLINK audio output port
   • Outputs Stereo Analog or Digital SPDIF Audio signals from the
   • AC-AEX-DEARC-T

8. R IN & OUT

   • 3.5mm TRS connector port (IR IN)

   • 3.5 mm TS connector port (IR Eye)
     IR IN accepts IR signals from IR Eye or Control System, dipswitch selectable

   • IR OUT outputs IR Signals from AC-AEX-DEARC-T IR Input

9. 9 RS-232

   • 3-pin terminal block connector port
   • Control port for serial RS-232 connection 10 12V POWER • 12V 2A screw-type captive locking barrel power port
   • Connects to 12VDC 2A power supply

Wiring and Connections

HDMI Cables
The AC-AEX-DEARC-KIT uses the standard 19-pin HDMI female connector port for the inputs and outputs.

Note:
Ensure all HDMI cables and devices can support the signal being sent. For maximum performance, an Ultra High Speed HDMI cable rated for 48Gbps is more than sufficient for high bitrate audio signal transport and will match HDMI cables handling HDMI 2.1a Video signals.
Tip:
Ensure your HDMI cable is the correct length. The current HDMI specification calls for cables to be between 2 to 10 meters (6.6 to 33 feet). Smaller gauge HDMI cables may be unable to transmit higher bandwidth signals such as 4K/60Hz at distances greater than 5 meters (16.5ft).

AP-Link Port (Audio Proprietary Link) Wiring
The AP-Link input and output ports on both the Transmitter and Receiver utilize standard RJ-45 connections and feature PoC (Power-over-Cable) capability to supply power to either the Transmitter or Receiver depending on the device connected to the power supply. Existing Cat 5e cable may be used however, for maximum performance, recommended cabling is Category 6A UTP. With cabling rated lower than Cat 5e, kit performance cannot be guaranteed.

The recommended termination is based on TIA/EIA T568A or T568B standards for the wiring of the twisted pair cables

USB Port
The Type-C USB port on both the Transmitter and Receiver are courtesy ports intended for troubleshooting purposes when directed by AVPro Edge Technicians. No cables should be connected to these ports during normal operation.

RS-232 Wiring and Control

The RS-232 control ports on both the Transmitter and Receiver are used to pass bidirectional control signals to and from any RS-232-compatible device. Serial control connections are made using the provided 3-pin terminal block connector. The wire slips into the hole and is captively locked by the screw located on the top side of the connector.

Wiring for this port uses a 3-pin terminal block that utilizes pins 2, 3, and 5 when connected to a standard DB-9 connector. If the control signal device is not equipped with a DB-9 port, use a suitable adapter for the control device protocol port type required.

IR Wiring

Both the Transmitter and Receiver feature two 3.5mm jack ports for IR management. IR connections are made using the provided 3.5mm IR Emitter and IR Eye.

AVPro Edge recommends using the supplied IR EYE and IR emitter, as they are designed to correctly match the voltage parameters of the device IR ports.
Note: The emitter is a NON-VISIBLE type – it does not flash when there is activity

Connecting the Devices

Connect the Audio Input Source to the desired input on the AC-AEX-DEARC-T, ensure that the
Audio Input Source is turned On. The input types available are:

• The AC-AEX-DEARC-T eARC input (ARC is also supported) connects to the Smart TV designated eARC HDMI port via an HDMI cable (not supplied – an Ultra High Speed HDMI 48Gbps cable is recommended). If using an Active HDMI, ensure cable is following the correct direction.
• SPDIF via a TOSLINK cable (not supplied) from the TV’s optical output inserted into a provided Mini-TOSLINK adapter (supplied), connected to the AC-AEX-DEARC-T L/R+TOSLINK Audio In port
• Analog PCM via a 3.5mm analog stereo cable into the AC-AEX-DEARC-T L/R+TOSLINK Audio In port

Note: The AC-AEX-DEARC-KIT does not perform downmixing, a process that restores dialogue into the Left and Right stereo channels from multichannel content with a dedicated Center Channel.
Note: When connecting via Digital TOSLINK or Analog audio, settings in the Audio Menu of the Smart TV may need to be adjusted so the desired Audio format is output through these ports.

1. Connect the AC-AEX-DEARC-R to desired Audio Playback Device, ensure that the Audio Playback Device is turned On.
2. Connect Cat 5e (or better) cabling from the AC-AEX-DEARC-T RJ-45 output port to the RJ-45input port on the AC-AEX-DEARC-R.
3. Connect the 12V 2A power supply to one unit from the AC-AEX-DEARC-KIT. The companion unit is automatically powered via the Power-over-Cable feature.

Device Configuration
AC-AEX-DEARC-T SETTINGS
Recessed into the bottom casing of the AC-AEX-DEARC-T are 4 dipswitches which are used to configure the operating parameters of the unit. Each dipswitch/dipswitch combination controls a different aspect of unit operation

IR CONFIGURATION

DIPSWITCH 1 – The IR IN port is selectable for use between the following two functions:

• A – 0 (DEFAULT) – IR EYE
• IR-EYE places the port into an active state, providing power for an IR Sensor “Eye”.
• IR signals from an IR Sensor “Eye” are passed to the AC-AEX-DEARC-R IR Out port.
• Commands from a programmable Smart TV remote can control non-localized devices, such as an AVR.
• Connect the provided IR receiver eye cable to the IR-IN port of the transmitter to pass infrared signals generated from remote controls.

B -1 (I-PASS)

• Power to the port is switched off and the port reverts to a conventional passive state.
• IR commands (such as those from popular compact, single-room control systems that may be located behind a Smart TV) pass back to the AC-AEX-DEARC-R through the Category cabling, to control devices like CATV or DSS boxes.
• Connect a 3.5mm mono jack (TS) cable into an emitter port of a control system directly into the IR IN port on the AC-AEX-DEARC-T to pass IR signals directly to the AC-AEXDEARC- R IR OUT port.

AC-AEX-DEARC-T SETTINGS

AUDIO CONFIGURATION

DIPSWITCHES 2 & 3

• Use dipswitch positioning in Table 1 to select the audio input format the AC-AEX-DEARC-T will pass to the AC-AEX-DEARC-R downstream. The AC-AEX-DEARC-R features Dual Play technology that will output the selected signal from both the eARC OUT/HDMI OUT Audio port and from the L/R+TOSLINK output port.

Note: Audio menu settings in the Smart TV will determine the audio format to be sent to the AC-AEX-DEARC-KIT. For example, selecting 2-Channel PCM Stereo will send a combined Left and Right audio mix through BOTH eARC/ARC and the TOSLINK (if equipped) and analog audio (if equipped) outputs. Selecting passthrough for Digital CODECS will result in multichannel (and 3D immersive objects) sent to the audio outputs of the AC-AEX-DEARC-R. eARC/ARC information will pass through the eARC OUT/ HDMI OUT ports, however, what is passed from the L/R+TOSLINK port cannot be assured.
Important: As the AC-AEX-DEARC-KIT does not perform audio downmixing if eARC/ARC is selected for audio output, the audio information that will be output from the L/R+TOSLINK port will be whatever content is present on the multichannel Left and Right channels. On some content, this may include dialogue that appears normal however for other content, it may be sound effects channel information

Device Configuration
AC-AEX-DEARC-R SETTINGS

Recessed into the bottom casing of the AC-AEX-DEARC-R are 4 dipswitches which are used to configure the operating parameters of the unit. Each dipswitch/dipswitch combination controls a different aspect of unit operation

IR CONFIGURATION

DIPSWITCH 1 – The IR IN port is selectable for use between the following two functions:

• A – 0 (DEFAULT) – IR EYE
• IR-EYE places the port into an active state, providing power for an IR Sensor “Eye”.
• IR signals from an IR Sensor “Eye” are passed to the AC-AEX-DEARC-T IR Out port.
• Commands from a programmable Smart TV remote can control non-localized devices, such as an AVR.
• Connect the provided IR receiver eye cable to the IR-IN port of the transmitter to pass infrared signals generated from remote controls.

B -1 (I-PASS)

• Power to the port is switched off and the port reverts to a conventional passive state.
• IR commands (such as those from control systems) pass upstream to the AC-AEXDEARC- T through the Category cabling, to control the Smart TV.
• Connect a 3.5mm mono jack (TS) cable into an emitter port of a control system directly into the IR IN port on the AC-AEX-DEARC-R to pass IR signals directly to the AC-AEXDEARC-T IR OUT port.

AC-AEX-DEARC-R SETTINGS

HDMI AUDIO CONFIGURATION

DIPSWITCH 2 – Use to select between eARC audio output or conventional HDMI audio-only outputs:

• 0 (DEFAULT) – eARC OUT
• The HDMI port operates as an eARC/ output with compatible devices such as AVRs or Pre-amp processors.
• 1 (HDMI OUT)
• The HDMI port operates as a conventional HDMI audio-only output for any playback device equipped with an HDMI input. DIPSWITCHES 3 and 4 – These are reserved for future use and should remain in the default OFF (down) positions.

Troubleshooting

• Verify Power – Check that the power supply is properly connected and is outputting 12V.
• Verify Connections – Check that all cables are properly connected and/or terminated where applicable.
• Verify Terminations – Ensure you are using a minimum of CAT 5e UTP or STP without breaks such as keystones, punch downs, or other interconnectors. Field terminatable plugs are recommended.
• IR Not Passing – Ensure the provided AVPro Edge IR emitter and IR EYE are being utilized and are connected to the appropriate port.
• No Audio – Ensure the desired input is selected by the dipswitch settings.
• No Audio – Ensure the audio is not exceeding the desired AC-AEX-DEARC-R connection (for example, an eight-channel 3D immersive codec attempting to play through the TOSLINK digital output).
• No Power-over-Cable – Switch the 12V power supply to the opposite device to see if that corrects the issue.
• No Power-over-Cable – Ensure the Category cable run has not suffered damage.
• No Power-over-Cable – Ensure the Category cable distance has not exceeded 100m/328Ft.).

Maintenance

To ensure the reliable operation of these devices as well as protection for the safety of any person using
or handling these devices while powered, observe the following instructions:

• Use the provided power supplies. If an alternative power supply is required, check the voltage and polarity to ensure it has sufficient power to supply the device it is connected to.
• Do not operate these devices outside the specified temperature and humidity range given in the above specifications.
• Ensure there is adequate ventilation to allow these devices to operate efficiently.
• Repair of the equipment should only be carried out by qualified professionals as these devices contain sensitive components that may be damaged by any mistreatment.
• Only use these devices in a dry environment. Do not allow any liquids or harmful chemicals to come into contact with these devices.
• Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner, or benzene to clean these devices.

Damage Requiring Service

These devices should be serviced only by AVPro Edge qualified personnel if:

• Objects or liquids have breached the interior of the devices
• The devices have been exposed to rain or moisture
• The devices do not operate normally or exhibit a marked change in performance
• The devices have been dropped or the housing is damaged
• Replace the DC power supply cord or AC adapter if they have suffered damage

Support

Should you experience any problems using this product, first refer to the Troubleshooting section of this manual before contacting AVPro Technical Support. When calling in, the following information should be provided:

• Product name and model number
• Product serial number
• Details of the issue and any conditions under which the issue is occurring

Warranty

The Basics
AVPro Edge warranties its products that are purchased from all authorized AVPro Edge resellers or direct purchases. Products are guaranteed to be free from manufacturing defects and are of sound physical and electronic condition. AVPro Edge has developed a warranty that anyone can get behind. We wanted to take all the “red tape” out of a warranty and just make it simple. Our 10 Year No BS Warranty hinges on 3 elements:

• If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone.
• If it’s broken, we will replace it in advance on our dime and we’ll also cover the return shipping. Repair is an option too, but it’s YOUR call.
• We know you know what you are doing. We will not make you go through unnecessary steps to troubleshoot an extender.

Coverage Details
AVPro Edge will replace or repair (at the customer’s choice) defective products. If the product is out of stock or on backorder it can be replaced with a comparable product of equal value/feature set (if available) or repaired. Your warranty begins at receipt of the product (as confirmed by shipping firm tracking). If tracking information is unavailable for any reason, the warranty will commence 30 days ARO (After Receipt of Order). The coverage continues for 10 years

Red Tape
AVPro Edge is not responsible for untraceable purchases or those that were made outside of an authorized channel. If we conclude that a product or serial number has been tampered with as identified by the warranty  seal or physical examination, the warranty will be void. Additionally, if it has been determined thefailure is due to excessive physical damage (beyond normal wear & tear), the warranty may be voided  or prorated, based on the extent of the damage as examined by an AVPro Edge representative.Damages caused by “acts of God” are not covered. This includes but is not limited to natural disasters, power surges, storms, earthquakes, tornados, sinkholes, typhoons, tidal waves, hurricanes, or any other uncontrollable nature-related event.  Damage caused by incorrect installation will not be covered. Use of a different or incorrect power supply, inadequate cooling, improper cabling, inadequate protection, and static discharge are  examples of this. Products installed or sold by a third party to AVPro Edge will be serviced by the authorized AVProEdge reseller. Accessories (IR cables, RS-232, power supplies, etc.) are not included in the warranty. We will make acceptable efforts to source and supply replacements for defective accessories at a discounted rate as needed.

Obtaining an RMA
Dealers, resellers, and installers can request an RMA from an AVPro Edge Technical Support representative or Sales Engineer. Or you may email [email protected] or fill out the general contact form at www.avproedge.com/contact.
End users may not request an RMA directly from AVPro Edge and will be referred back to the dealer, reseller, or installer.

Shipping
For the USA (not including Alaska and Hawaii), shipping is covered on advanced replacements for FedEx Ground (some expressed exceptions may apply). Defective product return shipping is covered by AVPro Edge using an emailed return label. Items must be returned within 30 days of receipt of the replacement product, after 40 days the customer will be billed. Other return shipping methods will not be covered.
For international (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee. Once the unit is scanned for return shipping AVPro Edge will ship the new replacement unit

Limitation on Liability
The maximum liability of AVPro Global Holdings LLC under this limited warranty shall not exceed the actual purchase price paid for the product. AVPro Global Holdings LLC is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory to the maximum extent permitted by law. Taxes, Duties, VAT, and other freight forwarding service charges are not covered or paid for by this warranty. Obsolescence or incompatibility with newly invented technologies (after the manufacture of these products) is not covered by this warranty. Obsolescence is defined as: Peripherals are rendered obsolete when current technology does not support product repair or remanufacture. Obsolete products cannot be re-manufactured because advanced technologies supersede original product manufacturer capabilities. Because of performance, price, and functionality issues, product re-development is not an option. Discontinued or out-of-production items will be credited at fair market value towards a current product of equal or comparable capabilities and cost. Fair market value is determined by AVPro Edge.

Exclusive Remedy
To the maximum extent permitted by law, this limited warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, express or implied. To the maximum extent permitted by law, AVPro Global Holdings LLC specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If AVPro Global Holdings LLC cannot lawfully disclaim or exclude implied  warranties under applicable law, then all implied warranties covering this product, includingwarranties of merchantability and fitness for a particular purpose, shall apply to this product asprovided under applicable law.
This warranty supersedes all other warranties, remedies, and conditions, whether oral or written, express or implied.

• WWW.AVPROEDGE.COM
• 2222 EAST 52nd STREET NORTH
• SIOUX FALLS, SD 57104
• +1-605-274-6055

References

• AVPro Edge
• AVPro Edge

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