HOBART HT Series Scales User Guide

HOBART HT Series Scales

Product Information

The HT Scale is a weighing scale with label printing capabilities. It is designed for use in various commercial settings where accurate weight measurement and label printing are required. The scale features a touchscreen interface for easy operation and offers troubleshooting solutions for common issues that may arise during usage.

Product Usage Instructions

1. Blank operator display: Action/Solution:
   • Verify that the power cord is fully seated on the bottom of the scale.
2. Partial non-printed label is exposed: Action/Solution:
   • Verify that the labels are properly threaded.
3. System prompts you to take a label and no label is present: Action/Solution:
   • Make sure the label exit is clear.
   • Clean the print head.
4. System prints blank labels or partially printed labels: Action/Solution:
   • Check if the labels are threaded properly.
   • Clean the print head.
5. PLU missing or incorrect pricing: Action/Solution:
   • Reboot the scale.
   • Contact local IT to troubleshoot.
6. Cents on the total price are not printing on the label: Action/Solution:
   • Adjust horizontal print position:
   1. Go into operator pages.
   2. Select “printer settings”.
   3. Adjust horizontal print position to the left.
7. Scale does not show the total price and will not print labels: Action/Solution:
   • Switch the mode from “prepack” to “manual” at the top of the main screen.

Date and time are incorrect:

Action/Solution:

• Go into supervisor pages:

1. Enter supervisor code.
2. Select “all functions”.
3. Select “setup utility”.
4. Adjust date/time.
5. Select “set date and time”.

Ensure correct label stock size is loaded:

Action/Solution:

• * Resize labels, open and close cassette.

  • Reload label formats.

Scale is not printing label correctly when using die-cut or continuous labels:

Action/Solution:

To change between continuous and die-cut label stock:

1. 1.       1. Go into operator pages.

   2. Select “size labels”.
   3. Size labels.

Scale offline:

Action/Solution:

• * If wired, check ethernet connection.

  • Reboot the scale.
  • Contact local IT to troubleshoot.

Labels are not printing dark enough or have areas that are lighter resolution:

Action/Solution:

• * Clean the print head.

Touchscreen is unresponsive or out of calibration:

Action/Solution:

• Go into supervisor pages:

1.       1. Enter supervisor code.
  2. Select “all functions”.
  3. Select “setup utility”.
  4. Select “calibrate touch”.
  5. Follow the prompts on the scale.

Labels falling off the cassette or sticking too hard to the cassette

Action/Solution:

• * Check to make sure nothing is on or touching the scale platter.

  • Rezero the scale.
  • Reboot the scale; ensure no weight is on the platter when rebooting.
  • Clean the print head.
  • Go into operator pages:
  1. Select “printer settings”.
  2. Adjust vertical print position up.
  3. Apply changes and print label.

Cleaning Instructions

When cleaning the print head, do not use a metal tool as it could scratch or break the print head.

Contact Information

If the problem still occurs after referring to the check list, please call and schedule a service appointment. Please note that several of the checks have cleaning tasks to be performed by the operator. Cleaning performed by the technician is NOT covered under contract or warranty.

For assistance, contact:

• USA: 1-888-446-2278
• CAN: 1-800-444-4764
• Website: www.hobartservice.com

Product Manual Version: F48677 (11-21)

HT SCALE TROUBLESHOOTING

CHECK LIST BEFORE placing a service call
Please review this Check List BEFORE placing a Service Call. Continue working through the following prioritized solution list below until the problem is resolved.

bottom of the scale
Partial non-printed label is exposed| 1. Verify the labels are properly threaded
System prompts you to take a label and no label is present| 1.      Make sure the label exit is clear

2.      Clean print head

System prints blank labels or partially printed labels| 1.      Check to see if the labels are threaded properly

2.      Clean print head

PLU missing or incorrect pricing| 1.      Reboot scale

2.      Contact local IT to troubleshoot

Cents on the total price are not printing on the label| 1.      Adjust horizontal print position:

a.     go into operator pages

b.     select ‘printer settings’

c.     adjust horizontal print position to the left

Scale does not show the total price and will not print labels| 1. Switch the mode from ‘prepack’ to ‘manual’ at the top of the main screen
Date and time are incorrect| 1.      Go into supervisor pages:

a.     enter supervisor code

b.     select ‘all functions’

c.     select ‘setup utility’

d.     adjust date/time

e.     select ‘set date and time’

Scale is not printing label correctly System message –

invalid label type for this product

| 1.      Ensure correct label stock size is loaded

2.      Resize labels, open and close cassette

3.      Reload label formats

Scale is not printing label correctly when using die-cut or continuous labels| 1.      To change between continuous and die-cut label stock:

a.     go into operator pages

b.     select “size labels”

c.     size labels

Scale offline| 1.      If wired, check ethernet connection

2.      Reboot scale

3.      Contact local IT to troubleshoot

Labels are not printing dark enough or have areas that are lighter resolution| 1. Clean print head
PROBLEM| ACTION/SOLUTION
---|---
Touchscreen is unresponsive or out of calibration| 1.      Go into supervisor pages:

a.     enter supervisor code

b.     select ‘all functions’

c.     select ‘setup utility’

d.     select ‘calibrate touch’

e.     follow the prompts on the scale

Labels falling off the cassette or sticking too hard to the cassette| 1. Go into operator pages:

a.     select ‘printer settings’

b.     labels falling off – adjust vertical print position down

c.     labels sticking – adjust vertical print position up

d.     apply changes and print label

Scale won’t rezero System message –

Out of zero maintenance zone

| 1.      Check to make sure nothing is on or touching the scale platter

2.      Rezero scale

3.      Reboot scale; ensure no weight is on the platter when rebooting

Barcode cut off the bottom of the label| 1.      Clean print head

2.      Go into operator pages:

a.     select ‘printer settings’

b.     adjust vertical print position up

c.     apply changes and print label

CLEANING INSTRUCTIONS

PRINT HEAD

• Clean the print head every time a label roll is changed to prevent debris/adhesive buildup.
• To clean the print head, use a cotton swab and 99% isopropyl alcohol. Other alternatives are alcohol swabs or a clean cloth and water or a mild cleanser.

Do not use a metal tool on the print head. This could scratch or break the print head.

SCALE EXTERIOR

• Wipe down the scale platter, display and housing daily to prevent food debris from collecting on, around, or under the scale.
• Wipe down with a clean cloth and mild detergent solution.

If problem still occurs after referencing the check list, please call and schedule a service appointment. Please note that several of the checks have cleaning to be performed by the operator. Cleaning by the technician is NOT covered under contract or warranty.

• 1-888-446-2278 (USA)
• 1-800-444-4764 (CAN)
• www.hobartservice.com.

References

• Hobart Service: We Keep Your Kitchen Running

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