PULSE EIGHT P8-AD340 Audio Delay User Guide

PULSE EIGHT P8-AD340 Audio Delay

Product Information

The P8-AD340 is an audio delay device designed to solve lip sync issues when using ceiling speakers or when not using the TV’s built-in speakers. It allows you to delay the audio from 20-340ms in 20ms increments, providing a perfect solution for synchronizing audio and video.

The device features a simple L/R phono input and output connection, allowing you to easily delay stereo audio. It comes with a power supply and a quick start guide for convenient setup.

Specifications:

• SKU: P8-AD340
• Input: Audio Input (L/R)
• Output: Audio Output (L/R)
• Audio Input Format: Stereo
• Audio Output Format: Stereo
• Electrical Fast Transient/Burst: Yes
• Power Supply: DC 5V
• Power Consumption: Not specified
• ESD Protection: Yes
• Product Dimensions: Not specified
• Product Weight: Not specified
• Operating Temp Range: Not specified
• Operating Humidity Range: Not specified
• Certification: Not specified

Panel Descriptions:

Front Panel:

• A – DC 5V: Connect the provided power supply to the device.
• B – PWR: Power Status LED light.

Rear Panel:

• C – Audio Input (L): Left input, connect to the output device (e.g., audio matrix).
• D – Audio Input (R): Right input, connect to the output device (e.g., audio matrix).
• E – Audio Output (L): Left output, connect to the input device (e.g., amplifier).
• F – Audio Output (R): Right output, connect to the input device (e.g., amplifier).
• G – Delay 20-340ms: 16-way Selector Dial to select the desired audio delay setting.

Product Usage Instructions

Installation:

1. Connect the “Audio Output” ports to the audio receiver (e.g., amplifier).
2. Connect the “Audio Input” port to the audio source (e.g., Blu-ray player).
3. Connect the provided power supply to the device. Do not use any other power cables.
4. To set the desired delay, use a flathead screwdriver to adjust the position of the rotary switch. Refer to the chart below for delay values. Avoid turning the dial too quickly or harshly to prevent damage.

Delay Settings:

Troubleshooting:
If you encounter any installation difficulties or issues with device communication, follow these troubleshooting steps:

1. Connect the input to the output directly.
2. If there is no audio, check the source and output connections.
3. Adjust the delay settings using a flat-head screwdriver.
4. If the issue persists, contact a Pulse-Eight representative or your installer for further assistance.

Warranty Procedure:
For warranty claims, follow these procedures:

Important: Do not open any of our products unless instructed to do so. Opening the product without consent will void your warranty. If instructed during troubleshooting, you may proceed with opening the device.

If you need further assistance, please contact your local representative.

INTRODUCTION

Lip sync is a common issue when introducing ceiling speakers or simply not using the TV’s built-in speakers to render audio. Lip sync issues are caused when the audio device can render the audio much faster than the presentation device.
The P8-AD340 is a perfect solution to this problem with 20~ millisecond increments from its 16-way selector you can delay the audio from 20-340ms. Delay stereo audio with a simple L/R phono input and output connection.

FEATURES

• The perfect solution to lip-sync problems
• 20-millisecond increments from its 16-way selector
• Delay the audio from 20-340ms
• Simple L/R phono input and output connection
• Compact design

INSIDE THE BOX (KIT)

• 1 x Audio Delay
• 1 x Power Supply
• 1 x Quick Start Guide

SPECIFICATIONS

kV
Power Supply:| 5V DC / 10W power supply (CE/FCC certified)
Power Consumption:| Max 2Amp @ 5V 10 Watts
ESD Protection:| ± 8kV (Air-gap discharge) ± 4 kV (Contact discharge)
Product Dimensions:| 64 x 24 x 75mm
Product Weight:| 90g
Operating Temp Range:| 0 to +35°C (32 to +95°F)
Operating Humidity Range:| 5 to 90% RH (no condensation)
Certification:| CE, FCC, RoHS

PANEL DESCRIPTIONS

• DC 5V: Use the provided power supply and connect to the device. Do not use any other power cables with this product.
•   PWR: Power Status LED light.
• Audio Input (L): Left input, connect to the output device (i.e audio matrix)
• Audio Input (R): Right input, connect to the output device (i.e audio matrix)
• Audio Output (L): Left output, connect to the input device (i.e amp)
• Audio Output (R): Right output, connect to the input device (i.e amp)
• Delay 20-340ms: 16-Way Selector Dial to select the correct setting for the audio

INSTALLATION

1. Connect the ‘Audio Output’ ports to the audio receiver (e.g. amplifier).
2. Connect the ‘Audio Input’ port to the audio source (e.g. Bluray player).
3. Connect the provided power supply to the device. Other power cables should not be used with this product.
4. To achieve the desired delay, use a flathead screwdriver to adjust the position of the rotary switch. For more information, see the chart below. Take care not to turn the dial too quickly or harshly to avoid damage.

TROUBLESHOOTING

Should you encounter installation difficulties or issues with device communication, the following checklist of common issues and causes should help resolve your issues. If you continue to experience issues, please contact your local representative for further assistance.

No Audio

1. Connect the input to the output directly.
2. If there is no audio, check the source and output.
3. Remember the setting: Change the settings with a flathead screwdriver.
4. If you still do not receive a response, please contact a Pulse-Eight representative or your Installer.

MANUAL VERSION HISTORY

• V2.0: 21st July 2022. Update existing manual to the new format
• V2.1: 26th June 2023. Further updates and Included Revision History section

WARRANTY PROCEDURE

The following policies cover all Pulse-Eight products. Unless otherwise instructed, please do not open any of our products. Doing so will invalidate your warranty. As part of the troubleshooting procedure, you may be instructed to open the device, but you can only proceed with this once consent has been given. To open a support ticket, please visit www.pulse- eight.com/support.

Please Note: Warranty cover for ALL products starts from the date of receipt of goods NOT the date of installation. Should we find that your product does need replacing, we will send your replacement directly to the distributor you purchased from, if not purchased directly from Pulse-Eight.

From 1st April 2022, any products purchased will have new warranty lengths. The length of warranty is determined by the type of product purchased. Our cover can be broken down into 3 categories:

Gold, Silver, and Bronze.

GOLD: Pulse-Eight Audio and Video Matrices

• 5-year warranty as standard
  • 3-year advanced replacements
  • 2-year return to base for repair

SILVER: Pulse-EightAmps,ExtenderSets,andAccessories

• 3-year warranty as standard
  • 1-year advanced replacements
  • 2-year return to base for repair

BRONZE: IR,Cables,Brackets,andourTechTools

• 1-year advanced replacements

Pulse-Eight Current Product—Within the advanced replacement warranty year(s)

1. Contact support via phone or a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement will be raised with the installer who purchased it. If you purchased from a distributor you will need to return to your distributor and they will contact Pulse-Eight to get the RMA raised. All distributor advanced replacements will be sent to the distributor and cannot be sent directly to their installer.

Pulse-Eight Current Product—Within return to base warranty

1. Contact support via phone or a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
2. If unable to resolve the fault remotely and the unit needs to be repaired, an RMA will be raised with the installer if purchased directly from Pulse-Eight. Or if purchased from a distributor, the installer will be directed back to their distributor who will raise an RMA.

Pulse-Eight Products Purchased Before 1st April 2022.

Please visit: Warranty Page. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com.

WARRANTY TERMS & CONDITIONS

IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. YOUR RIGHTS AND THIS LIMITED WARRANTY

**** This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. The disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to the extent prohibited by applicable law. For a full description of your legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisory service.

WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Pulse-Eight Limited (“Pulse-Eight”), 8-12 Alder Hills, Poole, BH12 4AL, UK, warrants to the owner of the enclosed product that the product contained in this box (“Product”) will be free from defects in materials and workmanship for three years from the date of delivery following the original purchase (the “Warranty Period”), or if this product has been professionally installed, the warranty start date is from the date your installer purchased the item, not your system commissioning date. Please check with your installer for their purchase date. If the Product fails to conform to this Limited Warranty during the Warranty Period, Pulse-Eight will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund within 45 days of return the money paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at Pulse-Eight’s sole discretion.

If the Product or a component incorporated within it is no longer available, Pulse-Eight may replace the Product with a similar product of a similar function, at Pulse-Eight’s sole discretion. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer of ninety (90) days from the date of delivery or the remaining Warranty Period. This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.

TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with this product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund. If this is a professionally installed product, you must check with your installer regarding their own returns policy.

WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY

Before being able to claim under this Limited Warranty, the owner of the Product must (a) notify Pulse-Eight of the intention to claim by emailing support@pulse-eight.com during the Warranty Period and providing a description of the alleged failure, and (b) comply with Pulse-Eight’s return shipping instructions, and (c) ship the Product at owner’s cost (except where prohibited by applicable law) to Pulse-Eight for repair or replacement. Pulse-Eight will have no warranty obligations concerning a returned Product if it determines, in its reasonable discretion after examination of the returned Product that the Product is an Ineligible Product (defined below). Pulse-Eight will bear all costs of return shipping to the owner, except concerning any Ineligible Product, for which the owner will bear all shipping costs.

WHAT THIS LIMITED WARRANTY DOES NOT COVER
This warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or sold “AS IS”; or Products that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not by the Installation Guide or other instructions provided by Pulse-Eight; (c) abuse or misuse of the Product;

• (d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning, fire, flood, tornado, earthquake, or hurricane. This warranty does not cover consumable parts, including batteries unless damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). Pulse-Eight recommends that you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty. Pulse-Eight does not warrant that the operation of the Product will be error-free or uninterrupted or that the Product will in every case process all data correctly

DISCLAIMER OF WARRANTIES
Except as stated above in this limited warranty, and to the maximum extent permitted by applicable law, Pulse-Eight disclaims all express, implied, and statutory warranties and conditions concerning the product, including the implied warranties of merchantability, and fitness for a particular purpose. To the maximum extent permitted by applicable law, also limits the duration of any implied warranties or conditions to the duration of this limited warranty.

LIMITATION OF DAMAGES
In addition to the above warranty disclaimers, in no event will Pulse-Eight be liable for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from or relating to this limited warranty or the product, and Pulse- Eight’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount paid for the product by the original purchaser.

LIMITATION OF LIABILITY
Pulse-Eight disclaims all liability of any kind of Pulse-Eight’s suppliers. The Pulse-Eight online services (“services”) may provide you with information (“product information”) regarding your product’s performance and/or peripherals connected to your product (“product peripherals”). The type of product peripherals that may be connected to your product may change from time to time. Without limiting the generality of the disclaimers above, all product information is provided for your convenience, “as is”, and “as available”. Pulse-eight does not represent, warrant, or guarantee that product information will be available, accurate, or reliable. You use all product information, the services, and the product at your discretion and risk. You will be solely responsible for (and Pulse-Eight disclaims) any loss, liability, or damages, including to your HVAC system, plumbing, home, product, product peripherals, computer, mobile device, and all other items and pets in your home, resulting from your use of the product information, services, or product. The product information provided by the services is not intended as a substitute for direct means of obtaining the information.

VARIATIONS THAT MIGHT APPLY TO THIS LIMITED WARRANTY
Some jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential damages, so some of the limitations set out above may not apply to you.

COPYRIGHT NOTICE

No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or any of its parts translated into any language or computer file, in any form or by any means (electronic, mechanical, magnetic, optical, chemical, manual, or otherwise) without express wrote permission and consent from Pulse-Eight Limited.
© Copyright 2023 Pulse-Eight Limited. All Rights Reserved

References

• eight.com
• Pulse-Eight - Ultra HD Distribution and Control Products

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